Service was outstanding, timely and professional. Tim Fox, my service advisor was very helpful and he made sure all my questions were answered. Would highly recommend him and this dealership to other customers. Great experience!

Our salesperson Anthony greeted us promptly, showed us around and asked questions to find out what we needed. Anthony negotiated a fantastic deal with us. And we got a deal that was at least $3000 better than any other dealership we talked to. And the finance guys Jarrett and Ian did a great job and got us a great rate. The dealership facility was very nice. I would definitely go back there next time Im in the market for a new Toyota.

Horrible!! Waited for the vehicle for two weeks to arrive the dealership,eventhough it was advertised on their website.Arrived at the dealership and they said we dont let people test drive our high dollar vehicles unless the numbers workWhy did you take a photocopy of my license then?Underestimated my trade by at least 3k-5kI know this because I have went to previous dealers and secondly they have a two year older vehicle then my vehicle with less options, but more mileage for more money they were offering me on a tradeI was a serious buyer ..not looking for joy rides

Me and my wife came here to trade her car in and get her a new one, and we were helped all the way through the process. We worked with an associate with the name “bulldog” and he was a tremendous help and extremely nice. I would definitely recommend this store to anyone.

I recently leased a new vehicle and had a great experience working with Scott and everyone over at Toyota of Rock Hill! Would highly recommend this dealership. The team was professional and very helpful. Even with the tough car market right now, they still managed to help me find the perfect vehicle. Scott took the time to go over all the features in my new vehicle which I really appreciated. Will definitely be recommending them to my family and friends.

Absolutely love my car! We worked with Scott Hendrix. He was WONDERFUL to work with. Very helpful and courteous to our needs. We were stuck between two cars and he helped make the decision! I would love to go back there in the future and work with him. Scott is great!

Great service, comfortable waiting area awesome coffee. Great experience. Much better than some other Toyota dealers in the Charlotte area.

Jason was extremely kind, helpful, and HONEST. Fast, efficient, and quality service. Definitely felt like my car was in good hands. First time at Toyota Rock Hill and will definitely be going to them from now on. Great experience!

Toyota of Rock Hill has the best service! I scheduled an oil change first thing this morning for 11:30. In no time they were calling me to let me know the car was ready but that they noticed the alignment needed addressed. Rather than pressuring me like a lot of places do, they sent me a link to confirm whether or not I wanted them to complete the additional service. Tim was great and was in constant communication with me. No better service!

Quick turn around at Rock Hill Toyota on this afternoon service appointment. Jason Land provided amazing customer service by making me feel welcome and that all my concerns were addressed! Vehicle was washed prior to departure with a complete vehicle inspection report. Well Done!

Lauren, Service Advisor and Jared, technician exceeded expectations. Lauren asked relevant questions to better understand my request for a diagnostic and inspections resulting in appropriate observation of problem. Very impressive that she voluntarily offered for me to see the result of the inspection. Jared showed a d explained the problem with recommendations. Both were most cordial in communicating with me.

Farrah and Todd were great to work with. The waiting area its also really nice with different teas, coffees, and other drinks (all complimentary). In the end, I didnt want to use my entire budget or finance, so I bought used elsewhere. However, with that being said I would definitely consider them in the future.

My experience at Toyota of Rock Hill was amazing! Excellent customer service. Everyone was very helpful and knowledgeable!

Scott H. was wonderful to work with on the purchase our our new to us, preowned vehicle. We had been searching for a while and visited many dealerships. Scott’s patience and no pressure approach is largely what brought us back in to this dealership to buy our car. Even making the deal was simple - they stood up to their website’s declaration of no haggle, fair pricing. The car was super clean and in great condition, we felt very comfortable in our purchase. Finance with Miguel was super smooth as well. Miguel was so friendly and well versed. Our interactions with both Scott and Miguel left us feeling like we bought a car from a friend. We also out of the business office in a relatively short amount time which we appreciated greatly! Highly worth the 1 hour drives we made down to SC from Union County. Thanks again!!

Shawn (my service contact) came out to meet me as I drove up to drop off my Tacoma for service. It was quick and easy and we were soon off for breakfast. The service was completed after we finished eating. There were no problems and a very convenient service.

We had a great experience working with Jomo. He was very helpful on the day we purchased our vehicle. We then noticed that our paper tag was about to expire and we hadnt received the official tag yet. I called, left messages, then had to call back (Jomo would return my calls, but the business office would not). I ended up making several calls to them over 4 months time about the tag. We went through 3 paper tags before the official tag finally arrived. They stated that there was title release problems from the bank....how did they sell the vehicle without a title??

UPDATE- After posting this I was contacted and my request was met. I appreciate the quick response and the disappointment the manager showed. Communication on his end was great. Thank youI had a diagnostic done on my sons truck. They told me it was going to be over $5000 worth of work for some exhaust work and front end work which I thought I was outrageous. I requested a print out of the work that needed to be done. I made this request at least a half a dozen times and multiple times I was told I would get it. I called them, some times talking to my rep and sometimes I left messages. I also sent emails requesting the info. They charged me $100 for the diagnostic and I never saw anything for my money. Needless to say they did not work on the truck. I fixed the exhaust with a new gasket and two bolts ($20 total). I will not be going to back here for any kind of service. Good luck

Everyone who helped us were awesome. We will definitely buy another vehicle from Jerry Cole.

Service was great didnt like the 10min wait for someone to come out and check me in its okay if someone come out and say we will be with you shortly.

Shawn did a fantastic job of handling my car service needs. He was always in communication to get clarification of specific issues and to share a more detailed wrap-up timeline. Great service!

First time using this service center, and I must say that I had a pleasant experience. My advisor, Jason was awesome! He was extremely professional, very attentive, and extremely knowledgeable. Very upfront and transparent, and ensured that all of my service needs were met. The work performed on my car was top notch. Newly relocated to Rock Hill, and I will definitely be returning for all of my car maintenance needs.

Excellent service from scheduling to recall service.Everyone friendly, professional and gave great customer service.

Outstanding customer service by Mr. Tim Fox, will defiantly request him in the future for any services!

I was greeted fast. The service was quick and the service person taking care of me was super nice. I traveled further, it was definitely worth the drive for me. I would rather drive then sit in the waiting room for long time waits.

Curtis did a great job communicating with us as we gathered information prior to driving 3.5 hours to look at a vehicle. Once we decided to move forward with the purchase, the process was smooth and efficient. Shorted time to close any vehicle!!!

The staff at Toyota of Rock Hill was very helpful with my visit. Got me in and out in less than an hour. Tim walked me through what I needed for my truck and ask if I had any questions about service and any issues I had. Will definitely be going back to visit them next service.

Shawn was great! He had the car fixed up in 1 hours time. He got me a Lyft so I could get my errands done. He was also quick with the check in and check out times. Thank you 😊

Thank you Toyota for a wonderful, quick, and efficient job done today. Besides the great service, I was also blessed to be able to get a $10.00 discount off the service done. The car runs great and smooth after the oil change and tire rotation. Thank you very much, Toyota!! .

Thank you Timothy Evans for that excellent service. He made sure I was taking care of and faster service. My car was brought back to me the way I dropped it off I really liked that. Thanks again Timothy

The salesman(Bulldog ) was terrific.When I pulled up, he was standing there. We gave him a few “must haves” and he said I have the vehicle for you. I not looked at the one vehicle because it checked off every box! Even items we didn’t tell him.The whole experience was easy and relaxed.The staff were friendly and pleasant. The facility was clean and modern.I highly recommend them.

The staff was very professional and courteous. Service was performed exactly at the time of the appointment. I didn’t have to wait too long for the service to be performed. All the information about the service was provided to me even before I got my car back car back.Thank you Toyota Team at Rock HillTony A.

Absolutely terrible service department. Managed to forget a 30 min conversation overnight and supposedly ordered the part. Even gave me a reservation, pulled in and they had no idea what I was talking about.

Great personalities at work! I walked in knowing exactly what I wanted. Bulldog was such a great man to work with. He made the process so much more personal. This is one of the few places that didnt try to mansplain or talk down to me. He even helped me get the car I drove in with home. Definitely above and beyond for a salesman and reflects wonderfully on the people who work at the dealership. I would buy from them again.

Awesome customer service. All details of my service were explained, including cost and time for completion. Jason was really helpful. Only reason I’m not giving 5 stars is because the car wash or detailing service is never available…

I popped in without an appointment and hoped they would have time for me. I did offer to make an appointment but was told ya we can slip you in! Wait time was short, communication was great! They even gave it a bath. Definitely recommend their service department

Quickest oil change Ive ever received. From the representative meeting me at my vehicle when I first arrived to providing every detail in between until my vehicle was done. Great experience.

Ray was very personable and answered my questions.The young woman who initially accepted my vehicle, informed me of the best grade of windshield wipers to get installed and that the engine filter was not necessary at this time to be replaced.

Both Tim Evans and the technician (I think his name was Norbert) were very good. I was concerned that the filters I was paying for might not make it into the car since I had dealt with dishonest dealerships before. Mr. Evans without hesitation took me onto the floor so I could see for myself. I appreciated that. Definitely would recommend them.

This was the most pleasant and professional service appointment I ever experienced. I am so glad I decided to go to Rock Hill Toyota. Jason Land handled everything for me and walked me through their process. No stress. No hassle. No long wait times. It was terrific!! Thank you Jason

Had a good experience with Scott Hendrix when looking for a car. More relaxed and easy than expected of the typical sales experience. Knowledgeable and gave the details needed, without pushing anything unnecessary.Completing the application online was fairly easy.Overall a good experience so far and hoping it continues as my vehicle is serviced.

All of the service team were great and very helpful. Fox worked hard to get my car in quickly and back to us before we expected. He was also able to beat the best price of a competitor on a quote for some future work. We will definitely return to Toyota of Rock Hill for our vehicle service.

Lauren displays Professionalism and courtesy throughout my experience. While there she kept me updated and made some real helpful recommendations! I respected her recommendations! Thanks for an awesome experience! Will be back!!

Professional and to the point. Excellent service and customer relations. Immediate attention to my appointment. Check in was quick and the online report really helps the flow of the jobs being performed. Nothing negative to say. Definitely recommend to everyone. Car was ready on time and pickup was a breeze. Will return for any and all maintenance on my Highlander and Tundra.

Shout out to Scott Hendrick. Thank you for my new Tundra. Keep up the good work.

Our Service Rep was Mr. Fox and he is awesome. I would rate his service a 10 out of 10. He was friendly, knowledgeable and really made us feel valued. Thank you for such a positive experience!

I went to them to buy a reliable used Toyota. They sold me a Toyota with a hole in the engine block. I had to replace the engine 4 weeks after purchasing. They would have seen the hole in their inspection and chose to sell anyways. I filed a BBB complaint and they said I should have come back to them to fix the engine. Why would I have them fix the engine when theyve proven they cant be trusted. I work in finance and will be sharing my story with all my contacts to not do business with this dealership.

Super efficient. Great care. Car emergency handled with ease. Will return again.

My appointment time was brief but detailed. The customer service is 5 star. I appreciate the clear communication and speedy service.

The salesman the gentleman in finance were very nice and efficient it was by far the easiest and fastest auto purchase I ever experienced. I live near High Point NC and drove to Rock Hill SC it was was well worth the drive.

This was the best experience Ive had at Toyota in the 8 years Ive owned my vehicles. It looked crowded so I was worried Id be there for hours. Usually Im there an hour and a half. I arrived at 8 and was in my car by 8:44. Lauren was friendly and polite! Great experience and Im so pleased with the fast service.

Great experience at Toyota of Rock Hill! My brother was in the market for a new truck, so we came here as our parents have always loved their experiences. We were greeted by the salesman, Curtis Goodwine, who was awesome from start to finish. He was the exact opposite of what you would expect a car salesperson to be and made the car buying experience for my brother enjoyable. He was knowledgeable, laid-back and not pushy, and such a hard worker. Miguel in financing was also great. He explained everything well and genuinely wanted to help. I would highly recommend Toyota of Rock Hill!

Great service and done in a timely manner. Cost was much less than I expected due to Toyota Care looking out for their customers during this pandemic. Highly recommend Toyots of Rock Hill.

Fantastic service today. Fox was very friendly and helpful. Took care of us and had the car returned the same day.

I live in the Charlotte area and work in the Atlanta area. I was on 77, about 30 minutes past Toyota of Rockhill, when the dash lights came on. I had my car towed to them and they had it fixed that day. They were nice, Informative, and on top of everything.

Jared Deal was amazing in taking care of my vehicle. I had multiple sensors that errored at the same time. I felt confident in taking my car and having it diagnosed correctly. He figured out what was wrong and had it fixed the next day.

No haggle pricing for used vehicle. Fees for docs/registration are reasonable. Closing with the back office was quick.

Very friendly staff. Didn’t try to press to buy unnecessary services. Was given a 2 hour estimated wait time for a recall issue, and I waited for almost exactly 2 hours. Plus, the complimentary car wash is great. Will definitely be returning!

Great serves...in and out under an hour..

I was traveling from Maryland to Rock Hill to drop off my son off for college and my oil changed maintenance light came on and took my car to the dealership for service and FOX took excellent care of me. He was AWESOME!!!

Farrah was extremely helpful and responsive. She asked me what I was looking for, found it for me, and provided a fair deal! She started all of the paperwork online so that once the vehicle arrived, the process was smooth and efficient.

This is my second purchase at this dealership and I plan to keep coming back. The GM Curtis lives out what all GMs should be and went above and beyond. Miguel the finance director is down to earth, knows the needs of his customers and went the extra mile. Tom the sales person is the man to go to help select your vehicle and even ensure my wife’s phone was setup completely to utilize all the features our vehicle had. Thank you Toyota of Rock Hill.

I have had better service in the past, better communication by Lauren who possibly no longer works there. I was there for an oil change, was told I needed tires, would have scheduled for another day if I had known it would take 45 minutes longer than I was told. Hence I was late for work. I work in the service industry so. I think that better communication and consideration for me as a customer would have definitely been appreciated. I left there today with a frustrating experience. And when the technician brought my car around I said thank you, he replied yep. I just hope the actual car service was done properly.

I had my Lexus serviced here and what a great experience! Tim was very helpful and friendly, he went above and beyond. Great customer service, will definitely be back.

I had an appointment with Tim this morning and he was very informative, helpful and friendly. As a young woman getting your car serviced can be intimidating but Tim went above and beyond to get me checked In and out in a timely manner and keep me updated on what I needed . Thank you !

Jason Land at Toyota of Rock Hill was fantastic. I had a scheduled 5,000 mile service where he explained everything to me. He was very polite, professional and knowledgeable. He addressed all my car concerns and was very funny too. This was my second service at this location, and I will certainly be back again. Exceptional overall experience.

Great experience! My car was completed before my appointment was even supposed to start. Thanks, Tim and team!

They are awesome and helpful. I had been to 8 different dealers this week and they were the most helpful! I love my Prius

Very pleasant experience today. My service advisor, Tim is always friendly and informative. AND my vehicle was finished when promised and it is clean!!

I will be honest, the first 2 times I went here I had a poor salesman. 3rd times the charm I guess? Arthur took car of us. I got the truck I was needing and wanting. Would definitely recommend.

Found exactly the car I was looking for. Maurice and Miguel were great. They put everything together and got me on my way. If you are around Rock Hill and need a car, Toyota of Rock Hill is the place to go.

Sales process was really easy and simple. If I ever decide to purchase another vehicle, I’ll definitely look here first! Loving the 2021 CamryThank you!

I live in North Carolina.. travel to South Carolina to this dealership for my camry maintenance. Their service is very good. Lounge is nice. They also arrange for lift drop and pick up if you are within 10 miles. That was truly priceless..

My experience was not as great as it was in the past. Tim Evans was my assigned person. He did not greet me or check in with me at no time during my visit. Another gentleman was kind enough to do so. I waited for an hour and 30 mins. I decided to ask one of the guys that were helping others for an update. He went inside and told Tim and at that point he came out to talk to me. He explained that I was waiting for a fuel pump recall to be fixed. I told him I called in earlier in the week to make my appt for my 20 thousand mile service. No one informed me that I would be getting a fuel pump replaced. If I would of known this I would of got dropped off instead of sitting there for almost 2 hours. He did try to help me at the end of my visit. The communication was poor amongst the staff this day. Hopefully in the future they will get it together.

Always very friendly and accommodating! Tim Evans was delightful to work with. He explained clearly what services I needed at the very beginning, so there were no surprises when I received the bill. Weve been with Toyota of Rock Hill since 2012 and continue to be satisfied with the service there!

Good buying experience. Dealership doesnt gouge you on price considering the current inventory shortage. Low pressure environment.

Great experience! Danny is wonderful to work with. He is honest, sincere, gives detailed descriptions of the services being done on my car and is always very helpful!

Always communicate very well and are always friendly and helpful! Glad I decided to stick with them. Bought a new car and they have been so eager to always answer and questions I have and make accommodations when needed!

I had an excellent experience working with Willie Stevens when purchasing my new car. He seamlessly handled everything, increased my confidence in the vehicle and its features, and he truly made sure that I drove away happy with my decision. I would purchase again from Willie Stevens and Toyota of Rock Hill.

I saw Jason. L and he was very friendly and helpful. Went above and beyond to make sure all questions were answered. The whole experience was fast and easy.

Doug was super pleasant in getting me checked in and out late in the day. When i mentioned I had a ceramic coating on my Army Green 2020 TRD Pro, Doug had his detailer give it a quick once over without running it through the automatic wash (thus voiding my warranty on the coating!), which was much appreciated. Waiting room is pleasant with lots of options for sitting, working, etc. I’ve only had two oil changes, so far, but so far so good!

The service representative,Doug, was very helpful. 50,000 mile maintenance was finished much earlier than expected. Very pleased.

I took my 2018 Camry in for a recall and Fox provided exceptional service! My car was done within the estimated time frame and all is well. Overall great experience

I love the Rock Hill Toyota. Our salesperson was amazing and this was my second experience with the service department and they were great both times! Very friendly and informative!

Farrah Parker is a wonderful person. She also happens to be a great sales person. Very pleasant to deal with. Affable. Prompt. Considerate. Her attention to detail is beyond reproach. I loved my experience with Rock Hill Toyota and it was 100% attributable to Farrah! Thank you!

All staff is always very welcoming and nice.If you have any question that have no problem answering.

We’ve had a mixed experience with the customer service at Toyota Rock Hill. We’ve been servicing our car here for 10 years.The service is overall good however the recommendations they provide are not always in the best interest of the customer and there are designed to squeeze as much money out of you as possible.Also today I waited in the service area to pick up our truck and I was not acknowledged by any representatives. Another customer walked in and he was helped despite that I was first in the line.

Thanks for the excellent service by the Toyota of Rock Hill service department.Tim Evans and his techs got us in and out in under an hour!Courtesy, knowledge, professionalism and efficiency !We appreciate it and will be back.

Very pleasant experience with the service department at Toyota. Jason was especially respectful of me and my time. He kept me updated at every point when my car was being serviced.

Rock Hill Toyota provided great service for my vehicle. They were quick and professional throughout the interaction. Their communication on what my vehicle needed was easy to review via a phone call, text, and internet repair estimate review process. Their overall service was the best Ive ever had from a dealership.

Everything went really well today. I had my car serviced and a brake flush. I am happy with the excellent service.

Service was Great fast and to the problem look forward to working wit Toyota of Rock Hill again David the Assistant Service Manager was great in getting my car taken care of

Great technicians performing service, have never needed to go back after service completed. Service manager keeps me updated during service, is very knowledgeable and kind.

I had such a good experience buying a car from Toyota of Rock Hill that we returned the next day and bought a car for my husband. I especially appreciated the special attention Ian gave to our finances. If you are looking for a car, I recommend going to Toyota of Rock Hill first.

Service Dept. was courteous and efficient. Great service and timely. Ready when promised. Even provided complimentary Lyft to get Lunch. Awesome, Ray, you and Toyota Rock. Be Blessed and Continue to be a Blessing. Pastor Stewart, PEACE....

Service was done very fast including car wash. David does a great job!

Update: I honestly liked doing business here and the sales guy Maurice was great he was the only one to come up to me and ask me what I was looking for, out of everyone that were standing outside that day now I understand I have a baby face but a “hey looking for anything specific?” Would of been great but I will 100% look for Maurice when I’m ready to get my truck. It did take a while for my mats but I understand and I appreciate for receiving them especially in these rainy days but in all I am very happy and satisfied with this Toyota dealership and MauriceI really liked doing business here it was quick and easy to get the monthly payment I wanted, I got my 2021 Toyota Corolla around end of November and I still haven’t gotten my mats I’m getting the excuse of next month since December and every time I call it’s the same excuse as in the end of next month now I’m getting them at the end of March by that point I would have had this car for 4 month watching for mats

David was very nice and made sure I was completely satisfied with my service.

First Service experience excellent. Fox was very nice and explained everything to me.

My first service appointment to this Toyota dealership in Rock Hill. The entire place is spotless. Everyone was very kind. I will definitely be back for service.

Jason LandThank you for taking care of my car today. I look forward to see on my next visit to Toyota Rockhill. Great job