Well where do I start? Last oil change was told my back brakes were at 3 mm. The service writer this time asked me if I wanted to address that matter. I said no I wanted to wait to see what the reading was. Can you tell me how brake pads can grow they were at 5mm . Sounds like the company is fishing for work to do. During one visit I get a phone call from the dealership I’m sitting at, waiting for my oil change. Wanting me to trade my low mileage car, for a smaller rogue 2016 with 75,000 miles on it. Then shows me a 2018 small rogue with 68,000 miles. I had 53,000 miles on mine. Why would anyone trade in a great running, comfortable, color I love and had roof bows added also added a trailer hitch, For something smaller for more money and longer wait to pay off? I love my car but now learn they will call you when ever you are sitting in their lobby waiting for your oil change to be finished.Just makes the company look desperate. Just not cool! Thoughts?

Excellent service and friendly staff. Very clean and inviting waiting area. The workshop is extremely clean, well organized, and the technicians no what they are doing. Your whole car is checked over and any potential issues are identified without any hard selling to force you to do the additional work.I would recommend this to anyone looking for a reliable and professional company for all your car servicing and repairs..

Great atmosphere. The sales people were great. Of course, I didnt like the offer on my car, but thats usually how it is. Really nice place really good people.

Friendly and very busy at 8am on a Saturday morning. I made an appointment ahead of time for a routine oil change and tire rotation. I received a call from the used car department 5 minutes after I checked in, probably to see if I would trade my 2014, 145,000 mile care for a newer vehicle (not going to happen). My service rep, Merna, was very professional and attentive - thank you! Loved getting a link to the video of the service walk by the technician. However, it took almost 90 minutes for this routine service. Hope they can do better next time.Dave T

I would like to express my appreciation for the excellent customer service which I received from Hector on my last visit to Rock Hill Nissan. He was very informative, upfront, and honest. When it came to concerns about my car, it was a pleasure working with him and I would highly recommend him. Also the mechanic did an awesome job and the staff was warm and accommodating. Great team!!!

Great service. Service rep was awesome. Supplied with a ride home while truck was worked on.

Hector was my service advisor. He was very professional and got the job done earlier than anticipated. I also like the mechanic walk through video sent to me when they were checking over my van. It was very informative and I felt all my needs were met.

The scheduling service is consistently unaware of how long things will take. We were told 2 hours (for oil change, mud guard installation, and detail) and spent 4 hours in the waiting area, and only the oil change & mud guard installation was completed. This is a huge issue personally, because it does not respect our time.I strongly recommend calling the dealership directly to confirm time required and plan ahead to drop the car off.Customer service did go the extra mile and picked up car next day, performed the detailing and dropped the car back off (but did not put floor mats back in place on a rainy day which resulted in dirty carpet).

Hector was awesome! He was so professional the entire time. Based on my last visit, he explained in details what the priority needs are for this visit. I never had such a helpful person like Hector since I’ve been coming here. He kept me updated at all time. My Car service was a bit expensive, with Hectors help I was able to get $100 off. That was a big help for me. I just want to say that I appreciate the time and professionalism Hector provided. Hector is the Man!

Excellent service. I was helped by Traci. Best service rep I experienced in a long time. Its never fun dealing with mechanics or dealerships. But the service at this location was great!! Everyone was helpful

Ariel was very friendly and helpful at check-in. Hector was courteous and helpful at checkout since Ariel was busy when I left. The video by the technician was informative on what repairs are necessary.

Merna and Mr. Porter were fantastic as always! Merna takes the time to listen to what you need and then she makes sure it gets done timely and affordably. Thank you so much!

My experience with the Service Department was excellent. I had an oil change, tire rotation, and car wash performed. All were done in a timely fashion. The Service Team was professional, polite, informative and accommodating. I like the new video connection, which provides a first hand view under your hood. You are given recommendations to assist in making decisions for future services. A+!!!

My car had a fever to I took it to go see Beaver!Rock Hill Nissan crew were awesome. I love the video they send to you to let you know what they did.

Do not go to Rock Hill Nissan, especially their service department. Went in because my check engine light came on. Set up an appointment to come in and drop it off Friday night for work on Saturday morning. When I got there, they didn’t know who I was or what I was in for (should be in the system). Showed them my check engine light was on, was instantly quoted a price of $150 for the diagnostic. The next morning, they sent me the video overview and the service quotes. There was a leaf stuck in the o2 sensor. They didn’t want to take it out, they wanted to charge me $700 for a new sensor. On top of that, they said I “needed” to have my brake fluid and power steering fluid flushed and changed. $190 for EACH, bringing my total to over $1200! I called up a local car care center, as they have serviced my truck before because it’s a lot closer to my house, and asked them what their prices would be. They said $300 for the sensor, and $90 each for both fluids. That includes parts and labor. They looked at the report from my last oil change (not even a month ago) and said my fluid levels were just fine. When I told them RH Nissan’s prices, they were floored.In the end, leaf was taken out of the sensor, and that sensor was reinstalled. No fluids were replaced because they didn’t need to be, and my Frontier runs just fine.This service department is in it for the money. Do not recommend unless you have a lot of extra cash just lying around that you want to throw away. I was so thankful to get a second opinion.

I’ve thoroughly enjoyed my experience with Nissan Rock Hill. From Linda who sold me my car, to Hector in the service department. Went in for my 5,000 mile oil change. Turns out there was a recall issue that needed to be addressed. Hector kept me updated on everything and I was done sooner than expected.

$$$ Went in for oil change and tire rotation. Also had air filter replaced for $20 labor! They also recommended fuel injector cleaner. I have a 4 year old Altima with 17,000 miles. Still smells new! Total bill was 377.00 with 239.00 being labor! I won’t have my car serviced with the dealership again! Ripoff….come to find out I only really needed oil change and tire rotation. I will use a small business to service my car next time! Someone who won’t recommend unnecessary services to run the bill high as they can!

My experience with Harrelson Nissan was good. They were very courteous and very attentive to my needs. I always use their services. I want to thank them for all their help.

Ive had the car for three years, & its closing in on the 100,000 mile mark, so I knew a bunch of maintenance would be coming due. I decided to have it all done at once. They got me in quickly, gave me a loaner car for the day, and got the work done within an hour of the initial estimated time. All of the staff were super polite and helpful.

Beaver was great.I told him the issues I’ve had at the dealership before regarding my services and I truly felt like I was in good hands with him. Thanks Beaver!

The people at rock hill nissan are very helpful and some of the nicest people I have had the pleasure of being around

My appointment related to an oil change and tire rotation. The service department took my vehicle as soon as I pulled up and Hector was very courteous and helpful. The service was done in one hour and I was able to sit inside and wait for my vehicle to be serviced.My only issue that I encountered had to do with scheduling my service and finding out that my appointment disappeared from record prior to arriving. I called and scheduled the service about 3 weeks in advance and when I did not receive a reminder about my appointment, called Nissan to find out that my appointment was not listed in their service schedule. They were nice enough to accommodate me on the date and time I had originally booked; this is the 2nd time that this very issue happened to me at Rock Hill Nissan.

Blue he was great I didn’t have any problems with him he was great. It was not him I was my credit.

Service people were excellent - helpfull with my husband who has dementia and took us to Cracker Barrell while waiting. Unfortuantely I paid more than wanted to spend. I have spent more out of pocket for repairs on this care than I did on my Ford Freestyle - 2007 except for tires, brakes. All my oil change, tires and brakes were done by Fort Mill Ford - no problems - event got coupons or points to reduce my oil change. I am not sure I can continue to come to Nissan for normal maintenance due to cost.

Saturday morning, March 6, around 11:45-Wait time too long. After I saw my car go out of the garage it took another hour approximate before an explanation as to what was going on. They said that the mechanic forgot to do alignment. Now I wonder what else did he forget. When I drove off, I saw that the oil sticker was not changed. I was so frustrated until I did not go back to see and ask what is going on with that. Therefore, I don’t know if the oil was changed. Now I have to take it back to get it checked by someone else.

This was the worst service I have had they picked my car up at my job at 9.00 a.m they didnt bring it back until 5.00 p.m all I had done was a oil change and a tire rotation I advised them that I get off at 3.30 p.m I called at 3.45 p.m to see what the hold up was they didnt answer .I called again at 4.05 p.m someone answer they put me through with a person name Will James I told him am waiting on my car and he had the audacity say its ready come get it how(they picked it up, so they should bring it back where they got it from) it was just terrible and Hector the guy who supposedly took care of it but Hector didnt follow thru. Im not happy with your service or employees

I’ve been here many times and has had many great advisors but Hector is my guy! Very professional, reasonable, and most importantly genuine. The staff’s been one of the main reasons I continue to use RHNissan’s services!

Went in for oil change and tire rotation. They forgot to rotate tires. Also they washed my car and left it wet. I had just washed it myself. I dont like their text method check in and updates or soliciting a trade while I wait. The previous owner was much more professional.

Treated very nicely by Hector when car brought in. He explained repairs needed in addition to routine oil change and tire rotation. Filters were changed, brake fluid changed and steering pump needed to be replaced because of leaking. The service was very good.

BEST customer service...hands down! I brought my 2020 Rogue back in September & Rock Hill Nissan continues to exceed my expectations! Thank you Hector, Michael, Darrell & the nice young lady that checked me out (so sorry I can’t remember your name, but you continue to be the best, as well)! If you’re looking for a great deal, with the best customer service (sales & service), you’ve got to visit Rock Hill Nissan.

Excellent customer service and communication! My service advisor was William, such a nice guy! Thank you so much!

I am satisfied with all the personal attention I get from Hector. I feel like the only one he is working with.

They take special care of my car and made sure everything was in good working condition.

Always great experiences when I visit. Today I even brought my tarot deck and did some readings while I got my oil changed.

Do not know why I received this because my car did not get service today. However, I was waiting for one of the service supervisor to call back, as he stated he would, to let me know what I need to do about an issue with my car and if I need to schedule to bring it in… no return call at all. Just what I expected!!!

Khyree, good to see you! Merna, Wesley and Mr. Porter, THANK YOU! To anyone that I spoke to and helped me today, THANK YOU! You all know how to make me keep wanting to come back!

No A/C rock through grill damaged A/c before purchase (used) fixed issue and RH Nissan was extremely helpful while they had my vehicle. Very good to work with

I arrived early for my 8am appointment my car was taken into the garage but not started on until 8:45am it was 9:30am before my car was done this has happened on several occasions totally unacceptable

I had a great service experience. Tracy my service advisor was the consummate professional.

Recall on front hood. The staff was professional and handle this matter very efficiently! ! ! .

Nissan of Rock Hill always give fast and excellent service and friendly employees always willing to go the extra mile to please

Very quick and accommodating. Everyone was very polite.

Went in for oil change and ended up with a split tire that i did not have when bringing my car in the car is a smart car anytime anything is wrong your car tells you. Tried to speak with manager and no one “is available” they put my donut on and sent me on my way

Great service. I especially like the account service reps who go over all and potential issues with your car.

Was offered a loaner as I take care of my mom and work was going to take a while. Was called when work was done and I returned with loaner. work was done sooner than expected. The work done was explained and payed and left. Everything was done well!!

Hector was always professional and kept me informed about everything. It was a great experience and I would recommend service from them.

Went to address radio issues in my Maxima. They made a list of repairs I already knew I needed. Said my radio was working normally, but volume still does not work to this day. Staff was courteous though.

Rock Hill Nissan has an outstanding service department. They have serviced my cars, with complete satisfaction, for years, regardless of make and model. Customer service is impeccable. They always make you feel valued as a customer.

Hector in costumer service was so helpful and professional. He was very accommodating in regards to drop off and pick up. He took the time to listen to my concerns and answer my questions. Mike Therrell in sales is fantastic as well! Wonderful team!!

They actually checked what I asked them to check. Customer service was great. They kept me informed and I didnt have to call them to check on my car. They called me!

Very professional. Loved the video of my car repair.

Great experience. Service provided was professional. First time customer.

Unfortunately my experience there was below my expectations, in addition to Not receiving the quality of service that was guaranteed.#1 - I had to wait 25 minutes past my appointment time while several employees had numerous opportunities to assist me.#2 - The cost of the oil change was quoted at $59.00 which is far too high for a 4 cylinder car. In addition, I ended up being forced to pay $70.00. I have luxury vehicles whos oil changes do not cost that much. The value for what I paid was Not equal nor just.#3 - They washed my car there but it was still dirty and the inside was not vacuumed nor given any service attention to as guaranteed.Overall, I am very displeased, dissatisfied, and disappointed with my treatment, the lack of care to my vehicle, and the resources wasted at that location.

Nissan offers good customer service and helps you with your needs.

Service advisor and tech kept me informed through text, phone and a well detailed video. Jebb is a top notch service advisor with great professionalism.

Everyone was very nice and helpful willing to listen answer all my questions

The Service was Exceptionally Marvelous, Ive dealt with Rock Hill Nissan in the past for all my 370zs needs and their Service Advisors are 2nd to none, but on this visit, they really kicked it up a notch into Overdrive. I was greeted with a friendly smile when I arrived by Tracy Ritter / 522P who checked me in and from that moment until I drove off I was treated like a King. I even watched a video of my service request being performed and multiple service checks needed as the Technician explained the conditions. That blew my mind, talking about impressive Im very impressed. I will be back for all my 370zs Service needs and ask for Tracy Ritter.

I appreciated the mechanics video while assessing the issue. Merna in the service department was very helpful and informative!!

My experience was a good one. They were professional and nice. Work was done in a timely fashion. Have additional work that needs to be done so plan on making another appointment in 2 weeks.

My car went in because my differential blew while using the spare that I got with the car. The first differential that came in came in damaged, they put it in anyway and it had to be replaced again within a week. They replaced the new differential and I started hearing a noise. It turned out the the bushings in the subframe that they had to disconnect had gone bad. I never had a problem with this prior to them working on the car. I contacted Nissan corporate and they offered to pay half the cost of a repair that their dealer caused. I would not take a natchbox car to Rock Hill Nissan and will never buy another Nissan again.

Friendly staff! Great service department.

Purchase vehicle here in August initial purchase experience was cool. My issue is with service department and their lack of professionalism and customer service They lack customer focus and resolution management. Purchased a warranty with vehicle but service couldnt see it in their system but made me the customer go to finance department to prove it. How inconvenient is that why dont both departments talk to each other but put the blame on the customer. Then was told because of warranty company closed on weekends and I didnt have an appointment (car is making noises) that I needed to come back another day. All before my car was even diagnosed.Will not be returning for any more services. Buyer beware

I was able to bring my vehicle in late in the afternoon and they put it in the shop and make the minor repair quickly.

Great job once again. Never a complaint. Friendly staff.

Great customer service! Quick response time for repairs and very professional!

Excellent service and great advisor by Tracy Ritter.

Good appointment fast and easy.

Service was good! Very polite people. But I feel the call afterwards was a bit to much. If I wanted to trade my car I would call them,

Excellent people and professional technicians. Highly recommend Rock Hill Nissan.

Mr. Beaver was on point with his attentiveness! Thanks.

The Cashier/Service lady told my Wife a $25 dollar part was going to cost her $400 plus dollars. The Technician over heard this and corrected the amount. The Cashier/Service lady got an attitude. Then they claimed my wife needed repairs for something she just paid them a ton of money to repair a few months ago, my wife took the car back a couple times complaining something was not right. They lied and said everything was perfect. Fast forward till this visit guess what 😳 they found the problem that they supposedly fixed before. We will never go back to this Service department. Trust me stay away drive to Charlotte!!!!

Great service, but pushy with up selling items... told the advisor numerous times I wasn’t buying anything extra, and still attempted to sale repeatedly. I’m sure it’s just the service manager pushing for numbers; very annoying when you are told you need an alignment and filters multiple times even after declining them.

Hi Satisfactory. Went as expected

Assisted me with a warranty claim and had my Titan good as new! Great staff all around.

Well I was happy until this last visit. Maybe I should pursue another dealership. Everything changed over the past year.

They always take good care of you n wash your truck.

Joe checked everything over really good. Hes my go-to technician at Rock Hill Nissan.

I just bought the car and discovered there was a problem with the headlights, cruise control and collision avoidance. I spoke with the sales manger and she put me in touch with Tracey. Together they worked with me to order the parts, get me a loaner and quickly fix my car. I highly recommend them.

Warranty work is never fun, we as consumers demand the moon sometimes - and the service staff here was kind enough to be plesent and thoughtful, even as I grouched around in a bad mood that had little to do with my truck. Thank You

They have serviced my work van for years - very happy - good service crew.

Great service and very friendly!!

The customer service was excellent 👍, you do not good customer service these days, but they did everything just like I would treat a customer myself.

Received oil change and tire rotation. No issues, very professional and respected my time.

Very friendly and professional service from the entire team. Thanks so much.

From the moment I walked in, there was a sense of ease and comfort. Though what I needed was expensive and not what I expected, I appreciated them speaking to me and taking care of things with great customer service and professionalism.

On time, amazing hospitality and fast service.

Felt very lied to. Pricing unbelievable. Very unhappy.

Added Pulse technology. Was very pleased with how courteous everyone was and eager to help.I unbelievable experience.

Pretty fast for same day appointment

The service went very well. On time and quality work.

Tried to sell me a wheel alignment I didnt need. All 4 tires are wearing at same rate and steering does not in any way lean left or right. Car has 24K miles on it.

The service was done very timely. It was great.

My experience was great! The young lady that signed me in was very professional and kept me informed!!

Very professional and timely.

Awesome service and friendly people.

Very detailed oriented

Satisfied with quality of service and customer interaction is always very helpful and professional

Really good. Courteous and professional

I got my car service Saturday and today the service engine light came on because there were not any windshield wiper fluid in the car. That also made the other features not be able to work

Kept my appointment time, got me in and out quickly.