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Manns Jewelers
2945 Monroe Ave, Rochester, NY 14618, United States
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Manns Jewelers

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St
Review №1

Mann’s is a venerable and trusted purveyor of the finest jewelry and high-grade timepieces, in business for decades and without peer. A recent visit to have bracelet size and timing adjustments made to a Rolex watch only furthered an already high opinion of this reliable dealer. The watchmaker accomplished these tasks expertly, commensurate with his long-term service at Mann’s and his exacting skills. The store personnel were extremely helpful in assisting with the service required. If you’re looking for uncompromising works of the jeweler’s art, Mann’s Jewelers is where to find it.Stan AveryCanandaigua, NY

Ph
Review №2

I will definitely be returning to Manns in the future!!! The staff was super helpful, everyone there is so polite. I worked with Colleen primarily; she was so pleasant and a joy to work with. She was able and willing to answer any questions I had. So glad I chose Manns Jewelers 👍

Ma
Review №3

Manns Jewelers provides an excellent selection of quality jewelry for all price ranges. More importantly, the customer service is excellent; they will select jewelry based upon your criteria. There is never any pressure to spend more than you desire or to purchase any specific item. Manns will always stand behind the quality of their jewelry. Never hesitate to go to Manns if you want quality jewelry and quality service!

Ki
Review №4

I absolutely cannot say enough how wonderful my shopping experiences have been at Mann’s. I have been going to Bonnie at Mann’s for years not only is she my jewelry stylist I consider her a friend now. She gives me the best advice on all my purchases. I can text her anytime to ask her anything about jewelry and if she doesn’t have the answer she always ask and gets the answer she’s not afraid to fight for you for what you want thank you Mann’s for hiring such a great amazing person. Thank you Bonnie always!

Je
Review №5

I met with Marybeth in hopes of finding a new setting for my diamond ring. She showed me many options and gave me her professional suggestions as I looked. Never once did I feel rushed or pushed into making a decision. I chose the perfect setting thanks to Marybeth and it looks amazing. Would highly recommend Manns for any of your jewelry needs!!

Am
Review №6

Bonnie was incredible!! She was chill and helpful without being pushy or overly sales-like. I would shop with her every time!

Me
Review №7

I had a wonderful experience shopping at Manns Jewelers with Bonnie. She is so warm and friendly and gives great advice. I love my beautiful pieces!! Thank you, Bonnie. I cant wait to shop with you again.

Pa
Review №8

My family has shopped at Manns almost exclusively for the past fifteen years. The experience of building a (custom) engagement ring with Bonnie was expectedly exceptional.Bonnie is detail oriented, responsive, knowledgeable and overall just a joy to work with. THANK YOU for such a wonderful experience - its also important to note that I live out of State and we did everything virtually.Thank you again, Im looking forward to another fifteen years of shopping at Manns!

ta
Review №9

I went into Mann’s with a plan to get a new diamond placed into my 25 year old engagement band. Mary Beth greeted us and took time to talk through what I specifically wanted. The thing that really stood out was her care about how it came out too. She let me look through all the options and in a sense “dreamed with me” on how it would look best!I didn’t feel rushed. In fact I got into dreaming and trying on an anniversary band that would go with the ring that will be purchased in the future.Definitely a great experience!

Ja
Review №10

Working with Marybeth and Mann’s has been a great experience. They’ve been there from the engagement ring to the wedding ring to the push present and now for Father’s Day. Thank you for having the most beautiful pieces.

me
Review №11

Bonnie was amazing! She opened my mind to different colors and styles.

We
Review №12

Worked with Danielle and had another fantastic experience at Manns. Wonderful service and product selection.

Ja
Review №13

We have been going to Manns for a few years now. We got my engagement ring there 3 years ago, we attended one of their wedding events a while later, and we recently bought our wedding bands there. They have always treated us well, taken their time with us, been patient with us, and offered amazing service. It makes us proud to buy local and I encourage all of you to do the same!

Sh
Review №14

We had a wonderful experience with Bonnie and everyone at Mann’s! Bonnie is very knowledgeable and gave us plenty of direction, but also plenty of time and space to let us find our perfect wedding bands. I think she would’ve let me fiancé try on every piece in the store. Very happy we went to Mann’s for this important purchase!

Su
Review №15

We had a wonderful experience picking out our special engagement ring. Bonnie, the sales associate, was patient allowing us to look at many rings. She then showed her many years of experience and expertise when picking out the diamond. There was no pressure and it was actually fun! She seems to approach the process not as a sale person, but as a knowledgeable friend giving kind guidance.It was around the holidays and we also purchased some unusual gift items that were well received.Mann’s selection was far larger with a greater variety of prices and styles than other stores.We certainly will return for our wedding bands!

Ed
Review №16

Bonnie was awesome! She worked with us to understand our preferences and tastes giving us as much time as we needed. It’s always a pleasant experience at Mann’s. She represents the company well and would definitely recommend her and Mann’s to any and all we meet. Many thanks!!

Ch
Review №17

I received a David Yurman Necklace and I absolutely love it!

Ja
Review №18

They repaired an antique pocket watch for me. Outstanding customer service.

Sa
Review №19

I had a great experience at Mann’s! I had been to a ton of other jewelers but had many specifics going into the engagement buying process. Marybeth was able to find the exact specifications I was looking for and offered a true handholding experience. She was extremely patient considering I had been in there a dozen times before finding the exact ring! Thank you to all the other wonderful staff as well. Highly recommend!!!

Ke
Review №20

Beautiful jewelry. Knowledge sales people.

Le
Review №21

Bonnie was personable and took time going over the different kinds of diamonds knew her business and knowledgeable

Ju
Review №22

Mann’s Jewelers is our choice for trusted service and expertise. Last month when we met with Ray and Bonnie to discuss purchasing a custom anniversary band, they immediately sensed what we were looking for and put us at ease. Their attention to detail and articulate communication throughout the process has been unparalleled. Thanks for making this experience so smooth and satisfying!

Be
Review №23

Wonderful team of experts who are committed to helping you find the perfect piece - even if they don’t have it yet. In our experience, Vicki is incredibly knowledgeable... and fun to work with! You can tell that Mann’s wants every customer to feel like they are a VIP - your priorities become their priorities, and a glass of bubbly certainly helps elevate the experience. Thank you Mann’s for everything. You have lifetime customers!

mi
Review №24

It would be impossible for me to accurately express with words my appreciation for the efforts and guidance that Mann’s provided us in helping my fiancé (Angela) and I find the perfect engagement ring.This was important to me, and to be direct, I had some fairly high expectations. But, now that all is said and done, I still find myself thinking about how great they made this experience for us. To say that they went “above and beyond” is a wholly inadequate description of their service.What I appreciated most was their dedication to making sure Angela was happy! I felt, and continue to feel, that it was truly important to them that we were both happy and satisfied.It was an experience that we’ll never forget, and we will be forever grateful for everything they did.

Sa
Review №25

Mann’s is truly one of the best places for jewelry shopping and repairs, both in quality of their pieces and customer service. They have items at a variety of price points. My family has been shopping there for years and we have always had a great experience. Now, I live farther away and still get the same level of customer service. My fiancé was able to purchase my ring remotely through a few phone calls and texts, and he raves about how easy and inclusive the process felt, even from a distance. They are very good at shopping remotely and helping you find what you need at your convenience. Can’t recommend enough!

Gr
Review №26

Christina was great to work with. Very helpful and knowledgeable. She listened to us and presented us amazing options. Would definitely work with her again.

Sh
Review №27

Customer service is always top notch, even during a pandemic they don’t stop providing a warm and welcoming environment. Highly recommend to anyone.

Er
Review №28

Every experience we have had with Mann’s Jewelers has been fantastic. They go out of their way to help meet the unique needs of every client and do it with a smile and laugh, always making us feel comfortable. Even during this crazy time! Thank you for my beautiful custom engagement ring that my fiancé worked with you all to create and special thank you to Bonnie for helping us pick out the most perfect wedding bands!

Br
Review №29

Worked with Bonnie directly, she was absolutely amazing! She is very attentive, knowledgeable, and easy to work with. The jeweler‘s work on all 4 of the rings we had made is immaculate and each of the rings are stunning and exactly what we wanted! The employees also all had smiles on their faces every time we went in and it was a very good, pressure free environment. Never once felt like we were being pushed toward a certain price. It was easy to to tell they are there for you and to help you get the piece that is perfect for you. New to the area and found Mann’s through a recommendation, it was a phenomenal experience and we will be going back there for all our jewelry needs! We highly recommend!

Co
Review №30

Very disappointed in their customer service. I had Mann’s originally set an opal in a gold ring setting for me. Tim (who is no longer there) was WONDERFUL. Super attentive and detailed about what the cost would be and how that cost was broken down. The price was very affordable and he ordered 3 opals for me to look at and choose from. Fast forward a year — I sadly cracked my opal (they’re so delicate!!) and of course went to Mann’s to have it replaced... I was quoted DOUBLE what I originally paid (and that original cost even included resizing the ring). When I asked for a detailed breakdown of this cost, I was simply told that it is a delicate setting and that Tim originally charged me way below what I should have been charged (and put emphasis on the fact that Tim was no longer an employee of theirs). Never mind the fact that they should be honoring their OWN past pricing, they also told me that all 4 prongs would now have to be replaced, although none of the prongs were broken when they removed the cracked stone. When I asked why these would need to be replaced, they told me it was their policy to replace all 4 prongs when resetting a stone no matter what, even if they were not broken. I asked if they would agree to replace the stone without replacing the prongs and they said no. I also asked if they would order multiple stones so that I could look at and choose from and they told me that the opals were all the same price and they would only order one. This is absolutely absurd based on the fact that all opals have ranges of different colors and are all priced differently according to color and clarity. Ultimately, I decided to get a second opinion and went across the street to Cornell’s whose customer service was STELLAR and low and behold.. they charged me HALF of what Mann’s quoted me. They also ordered 3 opals for me to choose from the same day I requested a quote from them. I called to relay this information to the manager at Mann’s and the woman who answered my call said she’d leave a note for the manager and hung up the phone without saying another word. To say I’m disappointed with their service is an understatement. I highly suggest you get multiple quotes before deciding to go with Mann’s.

Lo
Review №31

We went to Mann’s to have our wedding rings cleaned and checked as we suspected they were in need of repair. My Husband surprised me with an upgraded stone and we worked with Bonnie. Bonnie was lovely! She was friendly, helpful, knowledgeable and patient. We picked up our rings yesterday and couldn’t be more thrilled. The jeweler Mark did an outstanding job and Bonnie was just as excited as we were to see our refurbished, sparkling and upgraded rings! We were first time customers at Mann’s but we’ll definitely be going back! Thank you Mann’s!

Br
Review №32

I could not have asked for a better experience from start to finish from the team at Mann’s for selecting an engagement ring. Vicki helped me navigate different options and the stone that they sourced was perfect for what I was looking for. Thank you!

Ja
Review №33

Fantastic staff and selection! We went in a few weeks ago to shop for wedding bands are were met with welcoming arms at Mann’s. Could not recommend more!

Ni
Review №34

Another top notch visit to Mann’s Jewelers!! I have made multiple purchases for my fiancée from this store over the years and the customer service never disappoints. The staff takes the time to uncover your needs while keeping your budget in mind. Always friendly and knowledgeable while answering questions throughout the process. I was lucky enough to make my most recent purchase with ownership assisting me this holiday season. It is fun to see the customer experience stay consistent from the staff throughout. Kudos to Rob and his team for making this Christmas memorable!!

Jo
Review №35

Hi Mann’sI’m normally not a people person. I’m uncomfortable going into an unfamiliar store even though in years past I have been at Mann’s several times. This was my first purchase with Bonnie. Within no more than a minute with her I felt at compleat ease. I felt like I had just met a friend and not a sales person. She was so friendly, helpful, professional and was very knowledgeable. I’m sure there was a spectacular smile behind that mask!?! A couple of times she wasn’t sure of a question I had. She got back to me with the answers to my questions when she said she would. Every salesperson that I have delt with at Mann’s, including Irving who assisted in my purchasing my first Tag watch that I still have, have been the best. But Bonnie was a notch above the rest. To put it mildly.....I was very pleased with my entire experience with Bonnie at Mann’s Jewelers. I look forward to my next experience at Mann’s with my friend, Bonnie.Sincerely,John NorthPS. My new Tag watch is pretty neat too!!

Mi
Review №36

I recently came into the Mann’s Jewelers store in Pittsford to buy my wife a gift. Bonnie Szydlowski immediately offered to help me and, after asking some quick questions, started to show me beautiful jewelry covering the range I was looking for. She was very patient, with an excellent sense-of-humor that made the experience enjoyable. The store had an excellent inventory of jewelry to cover my interests. Bonnie also me showed a necklace I was interested in against her neck to illustrate what it would look like wearing. She provided me suggestions to think about for the upcoming holidays. Overall, it was an excellent experience and I will most definitely be calling Bonnie back to help personalize my decision. Ive shopped at jewelers throughout the globe and I would highly recommend Mann’s Jewelers for your jewelry shopping and ask for Bonnie. You will see for yourself. - Mike

Ke
Review №37

Mann’s was amazing! I recently purchased an engagement ring setting there. The ring was beautiful and the process was easy and very quick! All of the representatives were very helpful and friendly. They really made my proposal so much less stressful. Thank you!

Fr
Review №38

Mann’s is the best jeweler I have ever experienced Team is always friendly professional and extremely helpful Highly recommend

Jo
Review №39

One of the most knowledgeable and friendly staffs of all Jewelers huge variety of items they do what they can to meet your needs and requirements believe me the best place for jewelry stay away from the malls

Ed
Review №40

Incredible! My girlfriend and I are celebrating our first year together and at the last minute I wanted to get her a nice gift. With Covid, of course, shopping was out of the question so I used Manns online store. The selection was great and the service was fast, very fast. Thank you Manns!

Ke
Review №41

Great service, amazing products, and a beautiful atmosphere! These people care about what YOU want, not what they want. I was never pushed in one direction or up-sold on anything. They let you come in, do the business youre there to do, and leave satisfied. Highly recommended for anyone looking for top-notch jewelry, watches, etc. They also have an amazing mens section!

Ro
Review №42

We want to thank Mann’s for helping us with our diamond ring. Tim Silva-Duffy was our salesman. He was so helpful and kind. We feel we were given a grand selection with the best service. We will definitely be returning when we have a special occasion and we need to find that special piece of jewelry. Mann’s gets a 5 star from us. A special thank you for Tim Silva-Duffy.

Da
Review №43

I highly recommend the team at Mann’s. The attention to detail and customer service is second to none. Thank you Mary Beth and Rob for making me feel like part of the Mann’s family.Dave

Ja
Review №44

I’ve looked at the beautiful jewelry at Mann’s for several years, though I’ve never bought anything until last month. I found a beautiful 14K yellow band with marquise & round diamonds. It was so stunning, I just couldn’t resist. I bought it as a gift to myself, to celebrate my recent retirement. My sales consultant, Christina Beabout, was very friendly, knowledgeable & helpful. She remembered that I had been in the previous week and recalled the details of our conversation. She told me about current sales & provided me with documentation for the piece I purchased.Everyone at Mann’s that I’ve dealt with over the years has been very kind & professional. Their jewelry collection is unique in Rochester. They offer cutting edge pieces by internationally known designers as well as classically elegant pieces that will stand the test of time.

Ro
Review №45

I have been going to Manns Jewelers for years! In addition to having a gorgeous selection of jewelry, they have done beautiful work on resetting my engagement ring diamond, altering ring diameters, and modifying a pair of amethyst earrings. Many thanks to Bonnie & Manns Jewelers!

An
Review №46

We were lucky enough to have Tim assist us. His knowledge base and friendly demeanor were more than we could have asked for. He was patient and helped me pick out the perfect gift for my fiancé. Thanks again, Tim! We will be back for your help again soon!

Ju
Review №47

Literally jewelry heaven. These guys have the best brands, fantastic styles, and they run an amazing instagram account too that makes me want to give them all my money. Plus their staff is knowledgeable, patient, and very kind! Love this store so much.

Sa
Review №48

Tim was wonderful & so helpful in resizing my wedding set! He made me feel like a part of the family. I can’t wait to get my rings back in less than two weeks!

Ca
Review №49

Excellent service as always, at Mann’s. I have trusted then with resetting precious family jewelry, and now with selecting a birthday gift for my husband. Amazing selection of watches and pitch-perfect assistance in selecting the best one for him. Thank you!

ry
Review №50

Patient, knowledgeable, passionate, friendly, approachable, and most importantly locally owned and managed. Mann’s Jewelers on Monroe Ave should be your only stop when looking for anything jewelry or watch related. I’m a huge watch enthusiast and those in the know, understand the current market. I’ve been around the country looking for a special item and in an industry where 9 out of 10 retailers simply laugh at your request, Mann’s sales representative Tim Silva-Duffy politely explained the rarity of the item but happily spent an hour with me creating a customer file and explaining the process of “beginning the Hunt” and the expected wait times. I’m still patiently waiting for my unicorn to be found by the wonderful folks at Mann’s and naturally in the mean time I still move forward in my love for watches and was lucky to come across another model which Mann’s didn’t have at the time. I went ahead and pulled the trigger on the out of state purchase and had it shipped to me in Rochester. Naturally I needed the watch sized so I went back to Mann’s hoping for the best with a non-Mann’s purchased item and was again greeted by the man, the myth, the legend Tim, who happily congratulated me on the buy and went right to it getting it sized properly. Tim spent another hour with me sizing the watch and talking shop, and after it was all said and done, shook my hand and thanked me for stopping by! No charge, no bill, no pressure to buy something I wasn’t there for, simply just wonderful conversation and exemplary customer service on a high end brand. Bottom line, shop “small”, shop at Mann’s Jewelers. Not worth saving a couple bucks at a random faceless jeweler when in reality, the concerns had with such important and expensive purchases can be set aside when you’re lucky enough to have a place like Mann’s down the street.

Pa
Review №51

My husband & celebrated our 35th wedding anniversary. We were referred to Tim Duffy to pick out an anniversary band. He was extremely helpful & knowledgeable in helping us to choose a beautiful ring. We shopped other places & went back to Mann’s because of Tim. Thanks for your time & personal service Tim!!

Ke
Review №52

A real nice place for jewelry

Ca
Review №53

Mann’s is our go-to jeweler! We absolutely love the selection! My husband designed my engagement ring there with the help of sales associate, Christina, and I could not be happier. They incorporated two family diamonds and made my ring beautiful and unique. We then went during the Wedding Band Weekend sale and both are very happy with our wedding bands💍 and I can’t forget to mention the yummy bubbly! 🥂

Sh
Review №54

Have always had great interactions at Mann’s. Mary Beth is always helpful! Fantastic selection of designers and jewelry. Always easy to find something when we visit!

Mi
Review №55

Christine was great she new what i was looking for, ordered the piece, had it in a week. It couldnt have been any easier. they offered a discount when i picked up the bracelet which was even better.thanks so much

Ri
Review №56

My wife and I have been getting her jewelry at Manns for over 25 years. We would never go anywhere else. Never a worry about quality or value and of course service - we have been consulting with the same person at Manns for the entire time. They know my wifes style and preferences and are always extremely helpful with suggestions and advice on that personal level of knowing her so well. I would never consider going anywhere else!

Be
Review №57

Really enjoyed working with Tim to find a few new watches. Everyone there is very helpful and welcoming. Would definitely do business there again and recommend to others looking for fine watches and jewelry.

Da
Review №58

Christina has been great to work with. Always accommodating and willing to offer ideas that allow me to find a great gift. No pressure selling at all. She has worked with me enough to be a great assistance in finding what will work. Though I only stop in a half dozen times per year, she remembers me and my history. Amazing. Now I look forward to jewelry shopping instead of dreading it. I have a one store shopping experience that takes tons of stress away

Ta
Review №59

Katie was very helpful! Purchased a nice chain today! Also got a unique gift for myself! Straw with a pink stone attached.

Me
Review №60

Mann’s jewelers has always been my go-to since I can remember. The outstanding customer service to selection of jewels you cannot beat. My whole family has been gifting from Mann’s from years back. A true favorite. I always bring in my jewelry for cleaning & can always expect the best. I will forever recommend.

Za
Review №61

I just purchased a ring for my girlfriend and the experience here was exceptional from beginning to end. The store is clean and organized, and the staff was very pleasant. I had the pleasure of working with Tim, who was clearly knowledgeable and helpful without being pushy in the slightest. I highly recommend Manns and will be back for future purchases.

da
Review №62

Highest quality brands. No pressure to purchase or spend more $$. Very helpful selecting the right piece. Been going to Manns for over 20 years. Bonnie is great.Highly recommend.

Ca
Review №63

My fiance and I visited Manns for their wedding band weekend and it was a great experience! Tim was so helpful and patient with us. We felt comfortable and were able to ask all of the questions we had. We definitely recommend visiting Manns for your jewelry needs!

Ch
Review №64

Brought in a watch that stopped, they were able to service the movement and get it back running in less than 30 days. I was pleasantly surprised to see the watch case and band had also been polished to a like new finish!

Da
Review №65

The staff was incredibly helpful and knowledgeable. They worked very quickly to help size some watches. Tim was courteous and super helpful. My family and I have been coming here for many years and will continue to do so.

He
Review №66

Mann’s delivers a terrific experience. From the first time we worked with Tim to some recent visits, we have been very pleased. Tim’s expertise and the caliber of our interactions keep us going back. The atmosphere is professional, current and relaxing. They have delivered faster than estimated and exceeded our expectations.

La
Review №67

Tim was absolutely incredible!! I came in and was greeted immediately and treated with such care especially for the very small request I had. If they take that good of care for something so small, I can only imagine how well they take care of me when I come back for bigger moments in my life. I will definitely be back!

Ch
Review №68

Had a great experience working with Tim! He heard out what I was looking for and helped me find the perfect piece for my anniversary! They have something for every budget and were very accommodating. Would absolutely recommend going here.

Jo
Review №69

Stopped in to discuss the latest Rolex releases from Basel and walked out with a new Sub!Mann’s offers a great selection and a low key, casual buying experience. My sales person was Rick and he was very knowledgeable about the complete Rolex line. A true professional and I highly recommend him and Mann’s.

Kr
Review №70

Working with Tim was easy and great! He helped me find exactly what I was looking for. Always a great experience at Mann’s!

Ka
Review №71

Always a great selection of jewelry. Somehow I always seem to find the perfect gift here.

Ju
Review №72

First time buying from here. Needed something for anniversary. Kailey showed me some of her favorites she thought I might like. Loved her picks. Boom. That smooth and she was super nice.I’ll be back for sure! Highly recommend.

Lo
Review №73

I have shopped at Mann’s for over 15+ years. I have only revived excellent customer service. I purchased many beautiful pieces of jewelry!

Ad
Review №74

Excellent Service!!!

Jo
Review №75

Consistent as always... Every time i am searching for a piece of jewelry or making a purchase, the staff at Mann’s Jewlers goes above and beyond, exceeding excellent customer service. A special thanks to Bonnie for going out of her way in making an anniversary surprise for wife, an experience she will not forget.... Thank You!

Ho
Review №76

My experience with Mann’s Jewelers started around 2004 when I was hired as marketing director. As an insider I saw everything behind the scenes and I can attest that they are honest and trustworthy, always wanting to do their best for the customer. They care so much about making customers feel comfortable and welcome, fighting the perception that high-end jewelry stores get for being snooty. They source a wide selection of jewelry and watches, carrying everything from “cheap and cheerful” to one of a kind showstoppers and lots in between. Many of the employees have worked there for decades, and Rob and Nancy treat everyone like family. I will always recommend them above all others. I ❤️ MJ!

M
Review №77

I brought my Submariner in for service. I purchased it ten years ago and this was its first cleaning and, it was scratched and dirt by the stem and watch band so, my bad.A large Thank You to whoever cleaned my watch.It looks like new. I can’t thank you enough...

Ni
Review №78

Beyond happy with Manns!!! We worked with Kevin at Manns who helped us find the perfect bands for our wedding. We had a shorter time frame to get our rings in and Kevin did everything he could to ensure we would have our bands. He contacted the designer who then made it possible!! I would recommend Manns to all who are looking to buy fine quality jewelry and who want great personalized customer service!!!! Shop at Manns and Ask for Kevin!!!

Al
Review №79

Mann’s jewlers has always been my #1 choice for fine jewelry in Rochester. From the outstanding customer service to the beautiful selection of jewelry, you cannot find anywhere better. It has always been a staple in my family from high school graduation, college graduation, holidays and birthdays— there is nothing more exciting than getting that little black box! Mann’s also provides a great cleaning service to bring your jewels back to have them looking brand new. Highly recommend to everyone that I know!

La
Review №80

We have purchased several items of jewelry from Mann’s over the years and have always been impressed by the level of service and assistance they give. We do not purchase very expensive items relative to their inventory but they always are helpful and attentive. My most recent purchase was a necklace for my daughter’s graduation in the Summer of 2018. It had a fine chain and it broke a few months ago and I called Mann’s to order a replacement chain. They kindly offered to replace it free of charge, which was not at all what I expected. They are always courteous and helpful. Despite having moved out of town several states away, we still choose to shop there for gifts when we visit the area.Laurel Pfeil and Paul Katz

Ni
Review №81

Tim was a pleasure to work with! He was very friendly and accommodating from the moment I walked in to get my engagement ring resized. We will be back for our wedding bands for sure!

Er
Review №82

Manns is a wonderful store with a great selection, and excellent personnel. Christina the sales associate has always been a pleasure to work with and has been extremely helpful.

Wi
Review №83

Manns is one of the best Jewelers in Rochester. They are pricey but they do excellent repair work

Ch
Review №84

Manns has been my trusted Jeweler for years. My recent experience buying a watch was superb. Rick was knowledgeable and courteous and made the purchase a great experience. Back for more soon...

Bo
Review №85

My husband and I had my engagement and our wedding rings custom made at Mann’s on Monroe Avenue based on excellent recommendations. After about 15 years a huge fissure developed in the large natural ruby in my husband’s ring. Because we had been paying for extra insurance for it for all those years we submitted a claim. Subsequent multiple investigations revealed that the stone had been filled with some sort of polymer for purposes of deception. We also found discrepancies in subsequent appraisals of my diamond.

Co
Review №86

My go-to Place for contemporary jewelry. The staff is knowledgeable, the jewelry stunning, the customer service impeccable. I’ve been going to Mann’s for years, and will continue for years more.

Ma
Review №87

A very helpful, knowledgeable and friendly staff. Tim was quick to help me and not waste my time. I would certainly recommend someone to come here.

la
Review №88

When my now husband and I first went to look for rings we went to a few places. When we walked into Mann’s it was just simply a different experience in all the best ways. We felt comfortable and important. My husband spent months working with Helene on my dream ring.Whenever I go in I am reminded why they are the best.Christina specifically at Mann’s has gone above and beyond with anything I’ve ever needed. From helping me over the phone to running outside to my car because I had 2 sleeping babies in the back.

We
Review №89

My experience at Mann’s to have my wedding band fixed went perfectly. I had lost a stone, they called with a quote, ordered it and promptly fixed it. What you’d expect from any reputable jewelry store right?The above and beyond that they are known for and orchestrate so well came next. I own a business and work virtually the same hours that they are open and live out in Victor. One of the employees, Rick, who lives out my way actually brought my rings to my office and hand delivered them for me! There’s the wow factor that made my day go a lot easier and got my rings back to me safe,sound and looking brand new! Thank you Mann’s!

Br
Review №90

Kailey made every aspect of my wedding set effortless! She helped my fiancé pick an elegant cut that truly fits my “dream ring” - and she added an aspect of fun when helping me play with wedding bands that added to the overall aesthetics of the diamond. It didn’t take much time - she knew my style and gave me the perfect amount of options so I wasn’t overwhelmed. Now, I’m obsessed with my ring finger thanks to Kailey and Mann’s!

Ge
Review №91

As always. The best place anywhere. Super friendly. Trustworthy. Cant beat them

Ni
Review №92

Great selection, friendly staff. Very happy with my choice to buy from Mann’s.

Jo
Review №93

I had my watch fixed at Manns and they did a great job. They are very knowledgeable and friendly. I would highly recommend that people go to them!

Ka
Review №94

We got our engagement ring and wedding bands at Mann’s. They worked with my fiancé to use a personal stone and create a custom engagement ring! Everyone we worked with was professional, knowledgeable, and patient as we tried on different rings and decided what we liked. We chose Mann’s after going to a few other jewelry stores in the local area — they had the selection that spoke to us most. We will definitely be using Mann’s for our jewelry needs moving forward.

Je
Review №95

I had the pleasure of meeting Tim while at Mann’s Jewelers. He was incredibly welcoming and went to great length to make sure my questions were answered. I was really impressed by his knowledge of not only the products but also his willingness to convey the finer details of diamond grading and selecting different precious metals to me. The staff were all friendly and professional. I really enjoyed my visit!

jo
Review №96

My fiance and I could not find a single jewelers that could take her ring off, that was causing discomfort and on her birthday of all days. We finally got in contact with manns and that took it off no problem and with the upmost respect and care. Customer service was more than exemplary. Needless to say we know now where we will be going for any future purchases and highly recommend you to check them out as well you will not be disappointed!!!!

Sc
Review №97

I purchased an engagement ring from Mann’s in February ‘18. The selection was amazing and being completely new to the process, the staff was extremely helpful and accommodating. Specifically, Vicki was a delight to work with and had an immediate answer for all of my questions. I highly recommend this jeweler, and will certainly be back for wedding bands!

Ma
Review №98

Bonnie was incredibly helpful with my purchase, and was super knowledgeable. I will be recommending Mann’s in the future!

Re
Review №99

Kailey and the rest of the team at Mann’s Jewlers has made our jewelry shopping experience fun and stress free! I’m able to stop it with my two little girls and we are greeted with a smile which is not always the case which small children elsewhere. The prices and quality are unmatched, cannot day enough! We love Mann’s!

Ca
Review №100

Buying my fiancé’s engagement ring at Mann’s was one of the best decisions I’ve ever made! Bonnie was suuuuuper helpful through out the process and made it such a stress free part of my engagement. Thanks again Mann’s and Bonnie you two will forever be in our hearts!

Information
51 Photos
100 Comments
4.9 Rating
  • Address:2945 Monroe Ave, Rochester, NY 14618, United States
  • Site:http://mannsjewelers.com/
  • Phone:+1 585-271-4000
Categories
  • Jewelry repair service
  • Diamond dealer
  • Gift shop
  • Jeweler
  • Jewelry store
  • Watch repair service
  • Watch store
Working hours
  • Monday:10:30am–5:30pm
  • Tuesday:10:30am–5:30pm
  • Wednesday:10:30am–7:30pm
  • Thursday:10:30am–5:30pm
  • Friday:10:30am–5:30pm
  • Saturday:12–5pm
  • Sunday:10:30am–5:30pm
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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