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Ryan
11 Comfort St, Rochester, NY 14620, United States
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Ryan

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Pa
Review №1

Ryan plumbing always comes through for me! I’ve had heating, plumbing and hot water services from them over many years. My most recent experience was especially great! My technician Eric, was not only professional and skilled, but was also one of the most level headed, quality focused contractors I’ve dealt with in recent times. He was thorough and capable all while displaying good humor. Working with Eric was a great experience, Ryan plumbing is lucky to have an employee with such a good work ethic and friendly personality. Thanks Eric and thanks again, Ryan plumbing.

st
Review №2

Over charged,, no receipt given, no reply, still waiting on the call from an supervisor,, not consistent, never again!!!! Overcharged,, not by mistake either,

Mr
Review №3

Recently had Ryan here on two consecutive days. First was for a burst water pipe to the refrigerator ice maker/water dispenser; and the second day was a failed gas valve on my new furnace. Both days, the technicians called ahead, were right on time and gladly explained what was wrong, what they needed to do to fix it and made the repairs in a timely fashion. Ryan is always timely, friendly and provide the utmost in professionalism. My family owns a small business, so we carry a bit more of a discerning eye when it comes to customer service. Ryan Heating and Plumbing checks all the boxes when it comes to great, quality customer service. We won’t use anyone else.

La
Review №4

When no one else would come, Ryan didThey cleared my clogged drain. I am very grateful. My only complaint, is how much I was charged. I understood that the after hours call would be a minimum of 150 for two hours. No problem. He was there half an hour and I paid over 300.

Ra
Review №5

We hired Ryan to look at our central air unit which was making a loud noise and giving a reduced output. There was a bit of a wait to get someone to our home because it is a busy time of year- summer and lots of people need work done. We scheduled a day for service. On the day of our appointment, a gentleman named Ian came out to our residence. He was excellent. He was professional, polite, respectful, and also showed the work he did and explained everything right down to the values everything was giving for output. He cleaned our unit, replaced the bad part, and inspected the entire path going through the basement that feeds to our home. We were very impressed by the work done, price, and quality of services. In fact, I was so pleased with the work that was done, I called their office to share the same feedback with their staff. Thanks to Ryan and technicians like Ian who do an excellent job.

Je
Review №6

We have always used Ryan for plumbing and HVAC. And when we moved to our new home we were pleased to find they’re also certified to do our yearly inspection of our sump pump. They always do great work, and they’re always a pleasure to deal with. They have the best team of people working for them.

Pa
Review №7

Central Air InstallationHad multiple contractors come over to go over the process of getting central air installed and this one stood out. The sales person didnt make me feel like he was selling me the book of goods. That along with a great price and financing option, I decided to take the plunge.These guys were amazing from start to finish. Came to my house to install on a day where it was cold AND raining. The installation of the unit went without a hitch and they were outside with literally a piece of cardboard protecting them from the elements. The tech that did most of the work inside with hookup was there long enough to make sure the job was done right and that all my questions were answered without making me feel like I was annoying him. I cant thank them enough for being able to do this BEFORE it got really hot and muggy. System is working like a champ and in the first time in many years, the inside of my house feels amazing when its gross outside. Would definitely go back for service on other things in the future. First impressions are everything to me....great job guys!

Ma
Review №8

Great job locating a water leak in a very tough location in my house.

To
Review №9

Ever person I talked to was outstanding, professional, and helpful. The prices was over $1,000 less than anyone else. Please do yourself a favor Call multiple business then call Ryan and compare you will be happy you did.

Ri
Review №10

Annual service on furnace. Excellent technician that came. Explained everything well and made several recommendations. Outstanding!!!!

ng
Review №11

5 stars for Ryan’s superior service. We have been with Ryan for 20-25 years and couldn’t be more pleased. Recently our sump stopped working and the basement was filling with water. They told us they would send over a plumber in about an hour and a half. But no a technician Nate was at our front door in half an hour. An hour later the new sump and other parts was installed and the water was being sucked back into the sump. But it gets better. 4 days later the basement is taking on water again as the sump stopped working. Nate shows up again in short order and quickly finds the problem to be a nut that an animal must have dropped (probably the cause of the original problem). No charge for the second call even though the problem was on my end. That’s how you earn the good will of the customer. So 5 stars for the speed, friendliness and quality of service and standing behind their work. I wholeheartedly recommend this firm for all your plumbing needs.

An
Review №12

They did a great job installing two toilets and stood by their work when there was a minor issue with the toilets later on that year (not their fault), responding promptly and fixing under the warranty. I will hire them again!

Jo
Review №13

Our air conditioner wasn’t working during our first hot and humid spell, and Ryan’s response was the quickest after calling several companies. They made a diagnostic service call, and gave us options. The technician was knowledgeable, and responsive. I trust the company, and I will call Ryan in the future.

Da
Review №14

Always professional and helpful when doing annual maintenance on HVAC and hot water tank.

He
Review №15

They were only place that we we called that could service same day and install the following day. We appreciate the quick turn-around and professionalism from both sales and installation teams.

Al
Review №16

Jake was knowledgeable and efficient, plus his energy was pleasant to be around. He informed me of the exact issue, and I was able to learn more about how a furnace works in that short amount of time. I recommend this company. They came out within 3 hours of me calling them. He fixed the issue in less than an hour, and even went above and beyond when he didnt have to. I appreciate that! Plus it was affordable. I know some competitors like to nickle and dime you, and this was not the case with Ryan. THANK YOU!

Ma
Review №17

Always a good experience with Ryan. They do great work and keep you informed about the status of your job.

Ma
Review №18

Too expensive, the technician didn’t have a part so he went to Home Depot and charged me for that time. Never gave me a breakdown of how much parts were and how much labor was, not happy.

Th
Review №19

An exceptional business. I will keep using them. They are high quality and personable.

Jo
Review №20

Our hot water tank was leaking and I called Ryan on Monday about a replacement and the next day they were out. Couldn’t be happier.

St
Review №21

Jake was great very profession and took the time out to make things very understandable.. all the way friendly and very patient..

ro
Review №22

Tankless water heater cleaned then solenoid malfunction. Repeatedly called regarding part. Never called back. Finally saated part unavailable after 2 months

Ch
Review №23

They were awesome and came back 3 times until they figured out what was wrong with our AC. Paul the manager even came out on a Satuday afternoon they were AWESOME.

Cl
Review №24

Excellent dispatcher. Technician’s name was Dave. He was personable, professional, and thorough at making sure our issue was resolved. My girlfriend and I couldn’t be happier. We’re warm now! Thanks again Dave!

Ga
Review №25

Was disappointed it took four hours and a diagnosis fee to replace a tub/shower valve. hourly rate of $94 seemed high to me.

Sp
Review №26

My furnace went out and I had a salesman at my house within hours. He gave me an amazing deal that fit my budget being a single mom. The technicians and sales rep were very professional and friendly! They went above and beyond to make sure I was satisfied. I highly recommend this company!

be
Review №27

Ryan is prompt. When I had a problem with my air they were there in a hr or two to solve the issue.

Jo
Review №28

They came right out when my hot water tank leaked all over my basement (causing thousands of dollars worth of water damage) at work and replaced it. They never mentioned putting a tray under it and when another contractor came out to fix something else he said they should have put a tray under it. I called Ryan and they said they dont do those in basements but they can do it now but they have to charge me. I told him that they just lost a customer because it a big job to add that now. I will not call them again. $2500 this cost me and all he could say was well we have to charge you.

St
Review №29

Our AC went out on a Friday afternoon before a 90F weekend. The company had techs at our house within an hour. The techs (Will and Ryan) were the same techs that installed our backup generator a year before. The AC was badly frozen up (so bad the techs took photos to show their peers) and a long repair job or a $3000 replacement may have been the solution. Good news: Will and Ryan painstakingly thawed out the system, measured for leakage and flushed out and replaced the coolant all within a couple of hours. Those two guys are great and I cost was reasonable.

Er
Review №30

If you need an honest reasonably priced plumbing company you should call Ryan Plumbing. They dont quote you a high flat fee after they show up, its a reasonable trip charge and an hourly rate. The plumber that showed up, Omari, was honest and let me know the town might do it at no charge and called them for me. We found the town wouldnt so he came back and fixed the blockage. He was here twice as long as the previous company, AP Plumbing but the charge was two thirds of AP. I will continue to use Ryan!!!! Very satisfied customer.

Ni
Review №31

I contacted Ryan last week about a portable AC unit that I had. Jerry contacted me almost right away (on a weekend!) told me to bring it in when I could. I brought it in and he assured me he would and could make it run better. I just picked it up today and he called me and let me know exactly what the technicians did. I am overall incredibly happy with my service, and I will definitely be looking forward to doing business in the future!

Om
Review №32

I need a Spanish speaking plumber I called around and they had one of there AWESOME plumber come to my mother house and he was so RESPECTFUL and ATTENTIVE to what she need . He was great and the company as well. There the best, will recommend to all

An
Review №33

We had an amazing experience. Professional and affordable. We are recommending them to anyone in need of plumbing services.

Je
Review №34

I called for an estimate on a plumbing job, after meeting with a technician, I never received my estimate. I contacted the company and my technician. No response. I guess they were too busy to get back to me. Terrible customer service.

Jo
Review №35

Ok. Four Star.

Ri
Review №36

The dispatcher was very pleasant as I thoroughly explained what was going on as the issue I had which was a re-occuring about every 3 years. However, when the tech arrived, he went way off course of what Ive explained, even when my wife indicated such to him. So, here I am weeks later with the exact same problem and ready to call back the other company.

Th
Review №37

DEFINITELY WOULD RECOMMEND. Our AC went out and they sent someone out the same day, around my work schedule. The tech that came out (Jake) was amazing. He was able to recognize and fix the problem within 30 minutes. Not only did he find and fix the initial issue, a problem the last company we hired caused. He also made sure our wires were to RYANS standards, and educated us on yearly maintenance. Everything from the beginning to the end was a great experience.

Vi
Review №38

Great experience today with Dave Nichols who very knowledgeable, friendly and on time. I would not hesitate to call them again!

Ed
Review №39

Ryan was called to fix a leaking toilet, for which I paid what the plumber said was a very low bill of $107.46!!!! While he was there, plumber adjusted the water level because he said it was too high. NOW my tenants tell me the toilet wont stop running. When I called the plumber he said running toilet is a separate service call and a new charge. .Fair or RIP OFF...you decide? The toilet was fine until the plumber adjusted the water level!!!! And Im suppisedsto pay...AGAIN??

Ir
Review №40

I do not recommend anyone a 20 minute job they charged me $ 160 and when I checked they did not repair it correctly I call the company the same day and they did not have anyone available to repair my problem I am very upset

Su
Review №41

NEVER use these folks. They did work at my friends house and the person sent (Omar) to the house stole two Wegmans Gift Cards. They had the recipients names on them and were on the kitchen counter next to the sink he was working on. Unbelievable!

jo
Review №42

Fast reliable service! These technicians are the best in the area!

Es
Review №43

Professional and affordable.

La
Review №44

Had an emergency situation when my furnace went on a Sunday morning. Salesman was out the next day and they installed my new furnace and cleaned my ducts the next day. Installers were very professional and cleaned up after themselves. In a business with about 200 choices of companies these guys are at the front.

Ah
Review №45

Dont ever call them at all they came To fix the toilet and they only made it worse this is disrespectful it can cause an serious Hazard I kid you not they are not the ones to call I am highly disappointed in there work and they have yet to come and fix it is this what you call good plumbing 👎👎👎

Information
100 Photos
45 Comments
4.3 Rating
  • Address:11 Comfort St, Rochester, NY 14620, United States
  • Site:http://ryanservice.com/
  • Phone:+1 585-232-5555
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Air duct cleaning service
  • Fire protection consultant
  • Fire protection service
  • Fire protection system supplier
  • Heating contractor
  • HVAC contractor
  • Pumping equipment and service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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