One of my best car buying experiences so far. Obviously dealerships are YMMV but Riverside Chevrolet let me leave with a new car and feeling taken care of. I had been shopping around for a EV, used or new and had done a fair amount of research of my own. It seemed like whenever I would go to browse, kick tires, and try to learn more that the guys from other dealerships either didnt care or didnt know much about EVs.I had finally found a used Chevy Bolt and wanted to go take another look with my girlfriend to see if this was the right car. When I got there Alfredo took care of me and gave me one of the best car buying experiences I could ask for. He was extremely knowledgeable, helpful, and genuinely had my interests at heart. He did not rush me and did not pressure me into anything. He listened to what I had to say and helped me get the best deal that I could. He even got my the rate I was looking for through my credit union but through the dealership. I ended up doing way less work, huge plus!Thank you Alfredo and the team and Riverside Chevrolet for an amazing experience. You guys are awesome! 👌⚡🚘

Although the service took a little longer than I expected (5 Hours) because the parts department didnt have the parts in inventory and they had to send someone to a different location to retrieve the parts while I waited in the customer waiting room. The service was excellent and the waiting room was clean and quiet. Brian was an excellent Service Advisor! I told him the maintenance I wanted performed on my vehicle and he made sure it was performed and completed properly. The vehicle had been sitting in my garage for 6 months, so I did not have it insured at the time. I requested that the vehicle not be test driven on any street or highway by anyone, due to it not being insured, just in case it was involved in a motor vehicle accident to protect the Mechanic, Riverside Chevrolet and myself! Brian made sure to let the Mechanic know that the vehicle was not insured and that the owner was not giving permission to anyone to drive or test drive the vehicle, except on business property only! Overall, Im very satisfied with my Service Advisor Brian and the Mechanic that performed the service! Thank you to all involved!George Sargent

I went to Riverside Chevrolet and I’m glad I went there to purchase my 2021 Camaro. It’s was the fastest processed I had been too. The sales person Alfredo was very good and courteous. Even Tony his boss was good. There was no haggling of price. Jose the Finance Manager was also good. Never pressure to buy extra products. Jose was very detailed in explaining the computations and the charges and what is covered by the you purchased. Best dealership I have been ever to purchased a car. I was out in less than an hour.

Had an awesome service experience today. These guys are 1st class all the way. I have a 2021 Bolt and was in and out in less than 2 hours. Steve, my Service Consultant is the best. And Chuck isnt so bad either....😊

Brian was top-notch, and took great care of me from beginning to end. He is the reason I am giving top marks on this survey, as I am aware that the score reflects directly on him. (edit:here in Google, I adjusted the score to 2 stars, a more accurate score).That said, the dealership itself represents probably the WORST dealership experience Ive had to contend with in many years. As always, it took nearly 48 hours to get a live person on the phone at all. I went to voicemail and my messages were never returned. This is, of course, a system issue - you need to lose the phone system and simply hire a service concierge like other agencies. Until you do this, its an affront that you would even send surveys, let alone encourage your people to beg for high marks.Again, Brian did a great job. But your service manager should be sent directly to EDD to apply for unemployment benefits.

My entire experience at Riverside Chevrolet was decidedly less stressful and entirely more enjoyable than any other dealership Ive ever visited. I found the vehicle I wanted on the website, made an inquiry, and was contacted by the sales staff right away. My sales representative Orlando was easy going and willing to work with me to make sure I got the SUV I really wanted. Once I was at the dealership, the experience was smooth and executed with care. The finance manager Derek was also amazing, down to earth, and made sure I felt at ease and confident in my purchase. The team at Riverside Chevrolet is top notch and I would recommend them to anyone!

Russell was excellent at telling us about the car. I appreciated his low key approach to selling the car. Derek again, was excellent at telling us the additional things we could add but did not push them! Glad to give our local Chevrolet dealer our business!!! Love the Bolt EUV too!

I dont know whats going on with this company but Ive been calling for over a week to schedule the service on my 2015 Chevy Silverado, Ive left multiple messages with the service department and not 1 call back. Love my Chevy but the service cant say the same.

The entire process was seamless. Best experience Ive had buying a car.

One of the smoothest car buying experiences to date! Friendly and knowledgeable staff made me feel at home while I was at the dealership! Tony, Russell and Derek made the process extremely enjoyable. I would have to question myself if I ever drove into another dealership!

We were assisted by sales person Richy Ochoa. Both my wife and I felt he did a great job. He answered all our questions, was professional in every way. He made the whole buying process smooth and easy.Everyone we dealt with at the dealership was helpful and presented a professional image.

Worked with Brian in Service. He was helpful, thorough and kept me updated as service was working on the Avalanche. Asked for brakes and transmission service and Brian checked them both out and determined neither were ready for service...excellent honest service.

Friendly, helpful and Honest! Very much appreciate Orlando for starting us out online and getting all info we could. Alfredo helped when we got there, fantastic! And Derek finalized the paper work. Just the best, very thankful

Habib was great at facilitating our deal and made the whole experience so easy for us.

Manny is an amazing salesman! He genuinely cares about his customers. He thoroughly explained all the features of the vehicle. He gave me a full tour of the dealership so I know where exactly where to go when I service my vehicle.

Steve the 42 year experience in mechanics needs to update his skills. The only thing he is good at is being rude to customers and not wanting to hear he was at fault. Wake up dealer ship look at reviews on just his service. He literally needs a new occupation. His attitude definitely has blown any chance of me buying from them again and I have bought 3 vehicles in the past.

The employees at Riverside Chevrolet knew their products very well, were able to answer all my questions about the vehicle I was interested in as well as how to use everything in the vehicle! The most respectful group of people Ive dealt with at a car lot yet! Thank you for treating us like family! Very happy customer, thanks!

This is what customer service should be like:* They promptly acknowledge my presence.* They told how long it would take (as I was going to wait).* They (Maria) contacted me to notify she is here to help.* 10 minutes from expected time of completion they were done.* They told me what was wrong and how they fixed it.* Bottom line - I left knowing I will return again.

This is a good place to buy your Chevy. They give you good service when you buy your pick up truck, the oil and mechanical change service in jeneral while you wait for your car service or buy your pickup 🛻 truck. You get some nice coffee water in the waiting room. You get some nice model in Chevy truck

Alberto was so amazing he made sure everything was taken care and he had great customer service as well he kept me informed! Also Craig did an amazing job always taking care of me he went above and beyond they both did thank you both very much I had a better experience this time around

Everything was pretty good overall. Especially Tania, she’s the best person you have at your facility. Easy to work with, very kind, and knowledgeable.

Brian was awesome. Professional and responsive. He was able to work with my extended warranty company and was really on the ball. Smooth process all the way through. Work completed as promised.

The Service Agents at Riverside Chevrolet did again. Repaired my truck, answered questions, returned calls and texts quickly. I am very happy with the service and wont go to any other dealer. On a scale of 1 to 10 Riverside Chevrolet earns an 11. Thank you!

Didnt feel pressure to buy a car both men that assisted me where great. I believe their names where Manny and Trey

I love the sales people, mechanics and everyone. Everyone is doing there best to save me money. No pressure from anyone . Ford always made me feel they where ripping me off. I never have problems with the team at Riverside

Took my 2011 Silverado in for the Air Bag Recall. Making the appt. was a breeze. I also had the oil changed and tires rotated. The work was completed within a few hours. Brian, my service advisor followed up to make sure everything was performed to my satisfaction. Outstanding customer service

Service advisor always says that shell call us back but always had an excuse of having a wrong contact number on her papers even though i told her a few times my number my wife can also attest to this. We always ending up calling her multiple times....

Thank you Brian for your outstanding customer service. I went in yesterday for a new remote key. Your professional attitude and demeanor was much appreciated.My remote key was replaced within one and a half hours.Again thank you.

Julian and Ken were awesome. Ken made everything work so I could leave knowing I got the deal I was looking for. He explained everything and took the time to make sure I was happy with the truck I got and the price I wanted it at. I’ll definitely be going back for future purchases. Thanks

Alfredo helped me tremendously. He helped me find the perfect truck for me and was very knowledgeable when showing me the different options. Once I knew the truck I wanted, he worked with me to give me the best price possible. I will definitely be coming back to this dealership for my next truck.

I purchased a vehicle a month ago from Riverside Chevrolet and I would advise anyone interested in a vehicle to not buy from here. I purchased a certified vehicle that supposedly went through a 172 point inspection and when I got home had to take it into service for a brake issue. I was promised interior repairs that have yet to be completed, the General Manager Tony Bozarth has yet to return my call. The Service Manager has yet to return my call. Horrible customer service!

Fast and quick. Customer service was second to none. Will definitely go back!

My first truck purchase and I definitely believe I made a great choice! Love my new work truck.

The service went as normal and they fixed the back seat belt. My husband had mentioned about a chip or something in that nature on the gear shifter in not only my car but his as well and the service guy actually accused us of throwing our keys at it and it made it chip. But how can that be our cars don’t take keys it’s a Key fob. How could he just assume that he knew what happened and not even look into that it could be a possible defect because it happened in both of our cars.

My husband took his truck in for service and was very pleased with the help he received from Steve Edwards. Everyone was friendly and professional.

Alfredo and Habib did a wonderful job. They worked together to make sure that I got the car I wanted, and made sure to include all the discounts and incentives I deserved.

I love this place.. Had many Chevys over the past 50 years and this is the best service I ever had.

Great staff very helpful.

I had been undecided and been in the market for a truck for a few months. Alfredo was patient and answered all my questions until I eventually landed a truck that met my familys needs.. Alfredo was more than helpful and came through with everything he said.

Tania was excellent at making sure that I was aware of all of the suggested maintenance to my Silverado per my current milage. She was also excellent at communicating additional services that I was unaware that would help the longevity of my engine and transmission. I was pleased that she really tried her best to give me the best package financially... basically the best bang for my buck. Her positive attitude was infectious which really made me feel comfortable that I wasnt getting any service that I didnt need. She also let me know that I was eligible for the military discount because of my prior military enlistment. I would definitely recommend family, friends and even people that I didnt know to have their vehicles serviced at Riverside Chevrolet, if all of the service team gave this VIP customer service like Tania did. I will definitely be getting all of my service at Riverside Chevrolet because it is a 5 star service team.

It took 4 phone calls and 4 messages over 1.5 weeks to get a response and schedule an appointment with the service dept. I identified the issue, shift to park message being part of a manufacturers bulletin and they requested to bring it in for diagnostic to confirm the issue. Dropping off the vehicle was smooth and simple, staff was courteous. After confirming the issue within a couple hours, they called and said it would cost $600 to correct the problem. They claimed this was not covered by the original vehicle warranty, nor the extended bumper to bumper warranty we purchased with the vehicle for $2,500. When I checked with the extended warranty they informed me that a claim had been filed by the dealer and they would cover most of the cost. In the end after negotiating, I ended up paying $185. to get the work completed. This negotiation should not have been necessary. I feel this being a systemic problem, should have been corrected at no cost, as it is a manufacturers issue. I feel we got taken advantage of by the dealers service dept.

My salesman Manny spoke with me many times over a one year period while I was deciding what I wanted and waiting for the finances. He was super helpful and very friendly (and VERY patient). Jose in finance was great too, he helped with what was needed for my special pay off situation. Great experience.

The staff worked diligently to discover the issue affecting my vehicle and got it fixed as quickly as they could once parts were received. My service advisor, Steve, did his best to keep me informed of the status during the process, as well.

Fantastic & could not have been better of more professional

I was there for service and was greeted and helped by Tania Cacho. She was attentive and helpful. I didnt feel like she was trying to sell me things I didnt need. She also called me back when I called

Maria was very professional she explained the services provided for my vehicle. Service was pretty quick and I was very happy.

Wonderful people. Got a very good deal. Was well taken care of. Had plenty of choices of the model I wanted.

The sales person and financial Processor was very friendly and knowledgeable about the vehicle that I was purchasing. The completing of the paperwork was pretty fast and we had very good conversation throughout the process.

Tania was very knowledgeable about my repair I needed taken care of. Thank you for helping me.

Mr. James Woods Took care of my service oil change professionally highly recommend

Thank you to David and his team! They helped us get a 2021 Silverado! We are so happy with our purchase and the service we received was awesome! We had went to a previous dealer before coming here and they didn’t even acknowledge us! We are so happy we came here and definitely recommend them!

There was hardly any wait to get checked in for service and they let me now promptly when my vehicle was ready.

Riverside Chevrolet did a knock-out job on my car. I have a C7 Corvette Stingray. They changed the tires and oil and put a new cabin filter into my car. Love the new tires. The only thing I had a problem with was getting ahold of them to get my car in for service; after one week of persistent calling, I called the sales department. After alerting sales, the service department called back in about 15 minutes. I’m glad I got into their queue, I was well taken care of by respectful and professional people in a very polite manner. Their prices are very competitive given their dealer status. I would recommend them to service your car. I trust them with mine.

My experience from the moment that I walked into the service dapartment until the time my service was completed was outstanding. My most highest praise is for a gentleman and true professional, Brian. In my humble opinion, Brian exemplified Customer Service and is the epitome of Professionalism. It is my desire that Brian be recognized by the ownership team.Thank you Brian,Royal E. StreetExtremely Satisfied Customer

Mr. Brian provided excellent service. Nice man.

Steve at Riverside Chevrolet always is amazing. Not only does he listen to my concerns but he is genuine and looks out for us. Thank you Steve and Riverside Chevy.

I would give Riverside Chevrolet 0 stars. We took our truck in for check engine light alert. When we dropped off the truck Service Tech (Tonya) stated on the paperwork that multi pointe check would be done. They were suppose to check if what was wrong with the truck was covered by the warranty as well. When my truck was being brought to me the lug nut cap was falling off and the bumper was damaged. I asked (Tonya) for a print out of everything they checked. She then stated that the multi pointe check was not done that she just walks around the truck and checks the body. However, on the paperwork when I paid she put that it was done. I have attempted to contact the General Manager regarding this but he has not returned my call. I also reviewed the warranty and what they charged might in fact be covered under the warranty.

Martin approach me right away got me into the car I wanted and was really friendly. He made buying a car really easy and everything didn’t take long at all. I will be recommending to friends and family.

Orlando was very honest, calm, and helpful. He wasn’t pushy at all. Went the day before and wanted a z71 but it had scratches. The finance guys didn’t want to budge on the price so we left. The next day we decided to go back and thankfully there was a new LT on the lot with the packages we wanted. I wish the dealership would at least work with the people who have really good credit and drop the price at least a couple thousand. We put 10k down as well so I’m not sure why they insisted on sticker price. My husband is also military so that was a bummer when other dealerships have sold us cars for MSRP. I also didn’t like the percentage we got. 4.9 is high for our credit and it seems that it’s what everyone gets for 72 months financing. Thankfully Derek worked it to drop a tiny bit but I would have liked to see it in the low 3%Overall, our experience was okay. Mainly disappointed with the numbers but the customer service remained professional.

Steve is very helpful through the whole process. The atmosphere is very welcoming.

I had an appointment on Friday morning but when I arrived I was told they were too busy to complete the work on Friday. I was given the option to leave the car over the weekend or reschedule for Monday. I choose to reschedule for Monday. It seemed odd that I was given an appointment on Friday if they couldnt do the work on Friday. I (and my pickup ride) drove there on Friday for nothing. To the positive, everything went well on Monday and they even allowed me to pick up my car after normal service hours on Monday evening.

Every time I come in to get my car service. James is right there. To greet meet and take excellent care of my car. Also my daughter move to Paris Texas and James told me where she can go and get her car service in Dallas Texas. They took very good care of my daughter.

The time spent and the work done were kept to a minimum but the quality was not sacrificed.

Greg the salesman has EXCELLENT customer service!!!!!! Also Tony at finance was great too I am a returning customer and absolutely love this dealer great attitude great service

Everybody was nice and friendly, very professional. My salesman, Jose, was excellent and the service manager, Tony, was excellent as well.

Team quickly came out once I parked car in the service line. I was greeted and then walked through my options w/ respect to the issues I provided the dealership regarding my car troubles. They provided some options and also took my phone # so I could be reached once they started the diagnostics. They called and explained what parts / systems had failed and needed repair, including some good news about several issues that were still covered by my extended warranty. The best thing was they fixed several major issues in less than 1 day, and had me back on the road mid-afternoon, with all my car issues solved.

Tania was cool asf she said was gonna get it done by Monday and got it done on Monday she kept me info with what was going on so I didnt have to call ...Tania is the G.O.A.T🐐

Excellent, Outstanding Service.Please please please need improve timing.You guys too much waisting time.

Youre friendly. You took care of my truck safely. Its back on the road, safely. You guys Rock!!!!! Thanks again for a well done service on my truck. Very happy customer.Lalo

They helped us very well and we bought our vehicle, we are happy and grateful, excellent

Riverside Chevrolet was the first dealership I visited to check out the 21 Bolt Premier lease pricing. I decided to wait and check around the area to see what all of my options were. I looked at about 8 nearby Chevy dealerships and not only did they not have all the features that Riverside Chevy had, but they were also a little bit more expensive. Riverside Chevy really did set the bar high in that they really want their customer to have the maximized options on their vehicles. I tried to find other dealerships with those options but they were all lacking. To top it off Ken, Derek and Muhammad helped make my purchase easy! They were all very professional and knowledgeable of their trade. I would highly recommend Riverside Chevy to anyone!

Ken was a great salesman! He negotiated a great deal. He was very attentive and knowledgeable about the car and the whole purchase! I would recommend seeing him when you go!

They do great job every time l need to do a maintenance on my car

Julian was great. I know he is new and still learning but I LOVED his patience and relaxed attitude. I dont like car shopping because I always feel rushed and pressured. He let me ask all of my questions and opened up the 2 vehicles I was looking at and let me go back and forth for a while, until I made my decision. I really appreciated it.

John, the director of the service department at this dealership in AMAZING.He truly is what defines Chevy, passion, strength, kindness, and excellent customer service.Thank you Chevy for finding an amazing person to represent your brand.

Alfredo was awesome. I had been to a couple dealers near me and had become very frustrated by their bait and switch tactics to get me in the door. Alfredo was completely up front and even gave me a complete breakdown of the costs before I drove out to the dealership (I live about 30 miles away) I ended up getting exactly what I wanted for a price far below what any dealer near me was offering. He was also so great with all members of my family even if some of them can be difficult. Best car buying experience ever!

Jose Villalobos was great!! He answered every question we had. He also explained in detail what functions had the car and how to use them. He was super friendly and had a great attitude towards us. We will definitely will be going back.

I had a very good time while at chevrolet. Rami in riverside help me and he did a very good job finding the best option for me. Also andy in finance was very helpful explaining everything.

You all are amazing. I have never felt taken advantage of because I’m a woman or because I know nothing about cars. Steve explained everything and I was charged fairly. I will drive 45 min just to service my car here because y’all are honest!! Thank you

Everyone was so helpful and so nice I would go back

Tania was very polite and helpful. I originally went to MK Smith Chevy and they were rude and not helpful.

Ken walked me through the process giving me many options.He made the sales experience fast and easy.The team at Riverside Chevrolet work well together.

Maria was very helpful; she kept me informed and was very attentive.

I love coming here. They are fast and efficient. They listen to my concerns. they even honored my coupon that I had forgotten at home. I never am disappointed coming here. Kudos💛💜💛💜 to James for his great customer service.

Great service as always. Dion and the team makes me feel like family, the Technicians are top notch and I appreciate the fast and timely repairs. Wouldnt go anywhere else.

Service side was great other than taking much longer than I would have expected since I had an appointment. I watched several vehicles that showed up after me leave before me. While it may have been because they were having something less done than what i was, I was only there for an oil change and tire rotation and it took over 2 and a half hours

The dealership had very good service. I enjoyed being there. I’ve been there a couple of times and the same good service has been present.

David made it the entire experience comfortable and made me feel welcomed at riverside Chevrolet. At the end of the day I feel completely satisfied with the deal that I made with a combined team of David and then Joe in finance I am a completely satisfied customer!!

Alfredo provided excellent customer service and was upfront and honest.

The technicians only did a temporary fix.. Car worked great for a day then all the problems came back exactly the same

Just want to give us feedback about the sales manager Raul For providing excellent customer service

I took in for oil change took longer than 1.5 hour estimated wait.I also had no response on txt message to Chevy when checking on vehicle status.I got premium service which included new air filter and dealership failed to reset on my computerstill shows 50% life left.They need to be more attentive to responding to customers And more thural with their work they perform.

Hope you can hire porters soon. Everything was great

Had my oil and filter changed. Service manager very attentive and car was returned clean with work done correctly.

Ken and the team did a wonderful job from start to finish and I couldn’t be happier with my brand new Silverado! We were in and out with a new car in record time! Thank you Ken

Riverside Chevrolet provides their customers with the highest level of professionalism and support. I had a horrific experience at a previous dealer, and Riverside Chevrolet helped me to get a new safe car within my budget and preference. Do not waste your time at other dealerships: Go to Riverside Chevrolet and walk out with the car you want!

James is amazing, he always treats me nicely, and keeps me informed during the entire process. I always highly recommend James at Riverside Chevrolet to all my friends and family.

Mohammad with internet sales was very honest and responsive to all of my questions. Randall the finance manager is professional and moved the process along very quickly. I will very highly recommend Riverside Chevrolet to my family and friends for a car purchase.

Steve was friendly and professional. Service was quick.

I had a great experience. Everyone was helpful and nice.