I spoke with the owner and he has been working with me and my family while Im stationed in Korea to get my car back to my moms house. Thanks on demand. Everyone has been professional and willing to work with us.Update: My car was picked up today and towed to my moms house. The price was reasonable, they was on time, and communication was amazing. All around a great experience with these guys. Will definitely use again.Update 2: My mom needed my car moved back a little more. We called the guys again and guess what, came out the same day and moved it with no problem.It looks like their negative reviews are coming from the same apartments. If they are doing their job wrong the complex would of let them go. Obviously they are not. Keep up the good work ON DEMAND.

They towed the wrong truck! I park in a lot that is shared by a few businesses downtown. I have a parking pass that has been hanging on my rear view mirror for 2+ years. Weve been having trouble with unauthorized vehicles in our lot. One of the business owners, which I have a great relationship with, sent photos of some offending vehicles and their license place numbers to On Demand. The company shows up and tows my truck instead. I called to ask what happened. On Demand said that they saw my parking pass but the business owner specifically requested that my truck to be towed and to take it up with them or pay $300. I went to the business owner in question, and they were completely shocked. The business owner actually showed me her phone and the photos that she sent to On Demand — completely different truck and completely different license plate number! Luckily, she was able to work it out and On Demand returned my vehicle to my home free of charge. However, this is the second time one of our businesses vehicles has been towed by accident, even thought that car also had a parking tag hanging from the rear view mirror. I am shocked by the incompetence of 1. not reading a license plate number and towing the wrong car, and 2. getting argumentative and defensive when the customer has clear evidence that On Demand screwed up. I give On Demand a second star only for doing the right thing after their screw up and bringing my truck to my house, but bottom line: you towed the wrong car because you didnt read a license plate number.

They like to make rules up on the fly. My car was parked in handicap (with the handicap sign visible) the space does not specify it being for resident or visitors so I can only believe that the space is for all handicap drivers. There defense is the none handicap space beside it says resident so that automatically would mean it’s for residence. Property manager tells me that they were suppose to come out and label all spaces but when it came to the handicap they didn’t have blue paint.

These people will STEAL your car from a visitor spot just to make a quick buck. Please find another profession that does not involve robbing people and then taking their vehicle 45 mins away from where you got it from! I wish everyone involved the worst in life.

This business is not a BBB accredited. They offer poor services and poor management. If you are considering a contract with this establishment, reconsider. If you are considering using this establishment for any services, RECONSIDER. From my understanding they have been in business under Keisha Crawley for 12 years and as a suggestion they need to have a proper guideline and procedure available to those who fall victim to their services. If you decide to use this company, you will only fall into the piss-poor category of a business owner/business just as their current partners/contract holders have. Respectfully, the company is very ghetto and I would not recommend.

My 16 year old daughter was left stranded when her car stopped working. We had road side assistance and requested that they call a tow truck. We had to wait longer than expected due to a situation out of their control (the VA state police needed them). Once the guys arrived, they were very kind and apologetic to my daughter. They even stayed with her while she waited for an Uber to pick her up. My daughter couldn’t say enough how nice, and kind T (one of the drivers) was. T even called me to let me know that he just dropped the car at the dealer. Thanks!

My car was being towed locally. It was in front of my home. I watched the guy tie my seat belt to the stearing wheel.. Finally when I got my car to the dealership. I found my dash was cracked. They refused to take any responsibility for the damage. Looks like I will see them in court. Andre said he was the owner and hung up on me.

On Demand Towing is the absolute worse tow company I have ever had to do business with! I am infuriated at their lack of professionalism and high propensity for being rude. Fist of all, they illegally towed my vehicle. The law says you must remove a vehicle that is stranded on the highway within 48hrs. But they had my car towed within 24hrs even though I clearly had a shirt hanging out the drivers window, signaling that the car wasnt abandoned. I had 24 more hours to remove the car myself. In actuality I just needed to have the tire changed because my tire blew on 295.Then when I called, they quoted me a price over the phone at $285. When I get there to recover my car, they have me waiting forever just to misquote my a grossly overinflated new quote of $480!!!!! I told them that I would not pay that but they had to honor the first quote they gave me. So they slammed the door in my face and made me wait again!!! Mind you Im pregnant and its storming outside. After about 15 minutes of waiting they come back outside and take my money and disappear again. After waiting again I got fed up and knocked on the door demanding my change and my ID back. They owed me $15. The guy claimed he was waiting on another guy to give it to him. But he wanted me to sign. I told him I would not sign anything until I received my ID and change. Thank goodness their dad pulled up and we got our change from him. They tried not to give me change! What type of business are they running? Im completely dismayed at their lack of work ethic and professionalism. Do NOT USE THIS COMPANY and document everything when dealing with them! They will try to get over on you.

Great towing service. The driver who goes by “G” is really professional and prompt. Went above and beyond to make the process as easy as possible. I would highly recommend them!

My girls car was towed from colonial court for no reason and when she called to see if it had been towed they said let me call your right and never then when we showed up at the place they wanted $180 to release the car…this business needs to be shut down immediately

Very incredibly unprofessional and rude. Quite unscrupulous in their business practices. Very inconsiderate. After making customers wait for them for over two hours, they cannot even be patient and courteous. They do not treat people with respect.They prowl at night and take people’s cars from where they live during a pandemic and charge exorbitant prices to get the car back. They don’t care about people. They are empowered by building management who don’t think thins through.

They need to be checked by the BBB because they are towing people vehicles from there parking spots before checking for a parking pass and such.

Took my vehicle during this pandemic after prowling late at night in colonial court my vehicle was being put on a two truck after being told my inspection was out never had a problem until now, they took this vulnerable time to get peoples vehicles, and I wish the worst for this company and employees! Cause doing stuff like that to people causes bad blood and bad business! But again it’s your business you have to make a name for it by the people you come in contact with, and I’m one and this is by far the worst towing company’s I’ve ever dealt with, never tagged my vehicle until they picked it up didn’t even give me a chance to move it before they towed it they tagged an towed it same day from my complex! But I wouldn’t recommend and if u see them in your area move your vehicles! Hopefully they come outside one day and they sh!t gone!

What a fantastic experience with Andrea and his help. We cannot say enough about how wonderful our experience was today. Stranded in 64W and here comes a young man with a mile wide smile ready to help us. Emergencies on a 95 degree day can be terrible. This company is top notch AND when we where deopped off at Precision Tune, they said Andrea was such a nice young man. Thank you for rescuing us and for making the most unexpected event one we can be thankful for.

Whoever was driving their ODT 10 truck tonight almost caused multiple accidents and blew through at least one light because they do not understand waiting for a break in traffic trying to make a turn. They cut off 4 different cars, and when we drove alongside to get the information of the business from the side of the truck whoever was in the passenger seat hurled threats and insults at us. Their website is nonexistent, their FB page is blank, and they are dangerous on the road. Their voice mail is full when you try to call. These are some shady, terrible people. Do not use them.

They are some inconsiderate people they tow your car for no reason. I was parked a visitors parking spot they had no reason to take my car.

We had an excellent experience with On demand towing our car. They provided quick and professional service and took wonderful care of our car. Thank you so much for the awesome service!

This company has towed my car twice now, My car also have a RED visitor parking pass!! But still I wake up to no car . They also take forever to give you your care after they tow it!

These people are doing illegal towsHad to call the police.

Borderline harassment. I am a resident of a certain complex. This company towed my vehicle because I was parked on the line. Channel 12 and a petition is being signed. How can u snatch people vehicle anytime but they only can pick up at 10am?

Damaged my car just towing it across the street! Young inexperienced operators figured it was just a short trip and didnt bother to strap the vehicle down, causing my car to roll on the truck and crash into the back of the bed. Make matters worse they disappeared for 5 mins with my car while thought of a way to drop it off without me noticing. Again from across the street! Owner came out to inspect the damage and said they would repair it, even gave me his word, now no one wants to answer the phone. Okay, Next call is to the Towing Commission and The Courts!Also, if Google would allow for Zero Stars that what it would be

I had an amazing EXPERIENCE with On Demand Towing. They are Professional and On Time. They offer Great Services and #1 when it comes to Customer Service. The prices are affordable and the Staff is Great!!!! Overall, Awesome. Please contact them if you need a towing company!!!!

This place has got to be one of the worst tow companies in the city of Richmond and surrounding areas. I cant give it a star because they are not only unprofessional but also have to be the rudest bunch of people I have ever seen. No wonder they arent accredited by the BBB. Its got to be a way to run these clowns out of business because I havent had 1 bad experience with them, Ive had 2

Professional and friendly! Can’t please them all🤷🏽‍♀️

Very reliable & trustworthy service. Ive had to have both of my vehicles towed a few times within a couple of months & they were always right on time and the prices are lower than most. I never have to call any other company for my towing needs.

I am a Realtor from Florida who visited family in Dunston Manor West Saturday June 8. When my husband and I left attempted to leave Sunday morning at 3am, to begin our trek back to Florida, we found our vehicle was gone. We called the police as we thought our car was stolen. The police informed us our vehicle was towed. Please note, we were parked in the visitor designation.We waited until 11am to retrieve our vehicle from On Demand Towing and when asked why our vehicle was towed we were informed it was because our TIRE was touching the white line. Not that we were taking up 2 parking spots or over the white line, but our tire was TOUCHING the white line. I asked for proof of this violation and none was provided. I have been given the run around concerning this matter.I know our vehicle was targeted for having out of state plates. The fraudulent manner in which this company is ran is one of the reasons they ARE NOT backed by the BBB. If I could provide negative stars I would.

Thanks On Demand. I locked myself out of my car at Pizza Hut and On Demand was there within 15 minutes and retrieved my keys from my vehicle for me. Their customer service was exceptional compared to my previous experiences. Id use their service anytime. Much appreciated.

Great service, I will recommend this tow company to anybody.

This company is getting reported to the Better Buisness Bureau. Ive had it with this company towing my car from my own home when their is a valid pass in my car. I even went to my rental office the 1st time and got my car back now i have to do it again.

Quick and friendly response with my broken down car. We had to go to two different auto shops and the tow truck driver said no problem. I managed to forget my phone in the truck... They had it waiting for me at their office. Good group of people.

ON Demand Towing is unscrupulous in their practices. They tow for unwarranted reasons and when proof is requested they blow you off. My personal property was taken out of my vehicle and I have asked to speak with the owner and left my phone number with no response. All who work there are unprofessional a give a bad name for small black owned businesses. DO NOT USE THEM you will regret it. I am consulting legal representation in the hopes of a class action suit. To do this I need additional wronged individuals. If I can not do a class action I will proceed with a suit on my own.

Horrible service. Took over an hour to get me. 180 bucks to go 20 miles. I do not reccomend anyone using this company

Parked here for months and this janky tow truck people towed my car on the sneak without any noise or lights, no warning. The guy Andre even went as far as saying they have ways of getting around making noise or alerting anyone. This company is crazy shady and is about squeezing money out of people in low end areas.

This company is a SCAM they have a contract with Iron Creek Circle Apartments in Chesterfield Virginia. On Demand Towing I have to find a food bank until I receive my SSI check next month just so I have food when I take my medications because I gave my last $150.00 shame on you for taking advantage of the elderly during a pandemic.

On Demand towing is a legitamit worse towing bussiness on the planet, because you cant even have a rental car for less than two days in the visitor section and get towed. If there was even a choice of giving no stars at all, then I would definitely give no star ratings.

They are about their money! Fast tows n good prices. 4 stars cause they towed my car 4+ times!

Best towing company in Richmond. They are great for parking enforcement. And are the most professional and honest company around.

They Towed My Truck Because The Apartment Pass Wasnt On Dashboard & I Hoped They Wouldve Allowed To Get It & Prove That i Wasnt In The Wrong.. Just Couldnt Find The pAss But They Still Made Me Pay $145 to get it out !

As wholes tried to take my car and everything was legit ....said my car was abandon and it was infront of my door even the property manager told them not to touch my car I came home the next day to it being on the back of the towtruck......

Great service. Quick. Great prices. Fair. Professionals! 🔥🔥🔥

On Thursday August 1 2019 my car was parked at the river road Terrance apartments located in southern chesterfield county in a place called ettrick . my car was towed at around 7:30. My 2006 honda accord with handicap plates i went there to drop some food to my 80 plus year old father. When i came out my car was gone. I called this company on demand to ask exactly where they were located and they told me 5341 old Midlothian turnpike . and i said i was on my to get my car .i was told that some one will meet me at the gate. Here is where the un professionalism begins. I arrived at the office, there was about 3 to 5 people or spectators in the room. The women whom was one of them was rolling her eyes and using her body language. Then she said i have nothing to do with your car being towed, from behind a desk in the office on the other side of the half door. Now young andre and i begin to conduct business. I look at the price sign and it says that chesterfield county cost $150 and he tells me that ettick is in surrounding areas and that will cost me $180. Plus an additional $ 35 for after hours .when andre told me when i first called that they close at 10pm . i arrives at the office 5341 old Midlothian turnpike at around 9pm . so i paid him $ 215 to get my car. Now we go outside and he unlocked the gate and it is pitch black and i say you can bring my car out, and he said i need to bring it out my self and he went back there with my sister with a flash light. And guess what? My car is not there .Andre offered me many excuses why my car was not there. Didnt he know that when i called for directions or when he charged me $215 to get my car. Oh the spectator were still there. The lady behind the desk and others was still standing around i guess i was the joke for the night u til i said and did call the police, they got out of there like roaches. Where is my car . oh the truck. Tow broke down . so i say to the owner1 how did i get here before my car and i came from ettick also2.why didnt the tow truck driver report that to you3. Now 9:30pm mt car has not shown up and again i ask where is my car4. Now 10pm where is my car another excuse5.10:30pm still no car and remember business hour end at 10pm and at 9pm i was charged after hour fees6. 1045pm 3 hourand some later here comes my carOh they had to find another tow truck to bring my carThey gave me a bunch excuses never offered me any of my money backBeware bewareThis on demand company is not accredited by the better business bureauThis company is a rip offAnd for the apartment development that hireDo not get caught up getting this company to work for you they are a rip offAnd Mr Andre the surrounding areas would beHopewell Prince George Petersburg not ettrick do your home work.

Overpriced and not honest.

Service is always great for me and my company with them!!! good guys

The employees are incredibly rude and unhelpful. The first person I spoke to on the phone cursed at me and told me that I was wasting his time. The wrong address was listed on the website, so I called for the correct one after driving 30 minutes out of the way. When I arrived at the correct location, no one was in the office and the doors were locked. I called again and was told that someone would be there in 5-10 minutes. 25 minutes later, a man with his half naked child in the passenger seat pulled up and told me that I should be grateful he even showed up because they do not have hours on Saturday despite the giant sign on the gate that had Saturday hours posted and the employee on the phone who assured me that they did. He then got an attitude and claimed that he meant to say their office administrator was off that weekend as a feeble attempt to cover up his blatant lies. I have never seen such consistently horrible customer service from an entire company like this. My advice: go elsewhere and let these bottom-feeders go out of business.

All the reviews are pretty accurate. Nothing annoyed me nore than being told thet cant take card to drop a vehicle due to policy but the moment they have to start waiting for that atm run that same policy magically disappears.

GOOD COMPANY TO HAVE COME AND TOW YOUR CAR OR TRUCK.

Totally awful. Theyll tow away vehicles that are parked in the wrong place for a few hours but a broken down car with four flat tires thats been sitting in the same spot for months just gets to sit there.Not to mention they only take cash and that just screams SHADY

These are young adults, they will grab and not be sure. Known to make mistakes

This company is an embarrassment to young Afro-American businesses owners. A whole lot of what not to do or be. Some of the unsavory business practices that I witnessed were being rude and disrespectful to customers, not available during post service times, doesn’t abide by fee schedule, charge one customer $150 and another $130 in cash only, and towing vehicles from handicap parking spaces that have handicap plates and window tag. Then once the mistake was realized, did not return the vehicle or offer any compensation for the customer that was displaced. These practices are unethical and possibly illegal, no one deserves to be treated this way. So let’s start these formal complaints the City Hall, the Governer’s office, and Better Business Bureaus to stop unethical business practices.

TO DONT USE SCAM ARTIST. DO NOT USE SCAM

Vile predatory illegitimate overall bad business. Falsifies documents

This towing business (I use that word very loosely) is a predatory company and absolutely unprofessional. Crystal Lakes Townhomes hired this business to tow vehicles from their complex, but they should do away with their services. I was visiting my fiancé for the weekend and parked in the limited visitor spaces; we decide to leave to fill up my new truck before I headed back to my state in the morning. I see in the distance two men shining what looked to be lights on my vehicle, and I cut across the grass to see what was going on. These employees of the company stated that they were towing my vehicle due to an expired Virginia tag, and that Crystal Lakes gave them permission to do so whether it be tags, flat tires, and so on. If these gentlemen had taken the time to look at my tags, they would have noticed that my plates and stickers are for a different state. I explained to them that the sticker is void here in VA and in the state I currently reside in; it is stuck to the windshield, so I left it there. I had plans to get something to scrape it off with later; rules vary from state to state, and you two do not have the authority to take it. Consider the sticker invisible because the motor vehicle departments in both states do. So, he says I wont tow your car, but I will require a $50 drop fee. That was when I knew they were greedy and preying on my vehicle. I stated that I would not be paying them, and they told me they would call the police. I responded that this was fine by me, and I would show the officer my registration and title. The officer came, I greeted him, and he ultimately told the men that there wasnt a problem. My plates and stickers were correct, and every state operates differently. Let her go. so, they removed the boot and slithered into the darkness like the snakes they are. Even the officer knew that was a despicable move. My time was wasted and, had my vehicle been taken, I would have gotten the courts involved. All of this happened around 9:45/10 p.m. on Sunday, August 27th, 2017.This is not a BBB accredited business. Apartment complexes should not use this towing company. Every business with the word incorporated after the name does not have exceptional customer service. Furthermore, Crystal Lakes claims that they never gave them permission to do that (not that they had the authority to). So either Crystal Lakes does not want to accept responsibility for the rules they set or On Demand Towing are vultures. Either way, this is unacceptable, and I will make certain that customers know about the level of unprofessionalism this place brings.

Good guys

Unprofessional...dont know laws. DO NOT HIRE THIS PLACE. Towed my car from visitor parking and my ABS messed up will be suing!!

This business is slimy. To prowl around apartments at 1:00 in the morning to look for vehicles in any kind of real or imaginary violation is to be lower than pond scum. They claim to be BBB accredited but are actually unaccredited. Their staff is rude and unprofessional. They claim to accept multiple forms of payment but in reality only accept cash. Any apartment complex using this service lowers their standards and public image.

Great service, the driver was very patient with us

Your company and employees are worthless! You’re rude employees don’t even know your own policy or pricing. I hope you lose your contracts with the city of Richmond and all apartment complexes! You’re a crook!

Prompt Service! Excellent Customer Service!!

Not all heroes wear capes! 10/10 :)

Towed my car from my apartment complex by accident due to lack of communication between them and the complex front office. Then the owner refused to bring my car back after admitting it was a mistake!! No customer service at all!!!!

On demand my butt. Called and got we dont have anyone available to do it today

Towed my car from my apartments because my tag expired at midnight

Place is trash. They literally tow your car without providing explanation. They will tow anything to get some money out of you. Beware......

Jerk towed my car said it was going to be $40 and then all of a sudden because I supposedly got smart with him he is now charging me 200 something dollars for storage fee and then an additional $40 for a tow that he was supposed to have done but never did when he told me that he would move it himself and never told me until three days later that he was going to charge me for it

Rot in hell

Yall suck

Hmmm

I dont like it I want to sue him