This is the worst company I have ever dealt with. When I called, they initially said they did not have my car. After calling numerous places, they finally said they did have my car.The tow was initially $175, but they charged me a lot fee. When I asked if I could pick it up, they said they were going to charge me $45 to send someone to the shop since they were closed or I could pay the lot fee of another day. So either way, the price was $265. When I showed up, they charged me $75 to tow the car to the parking lot. So I paid $340 altogether.This is the most corrupt company full of unhelpful people trying to make an easy dollar. Their customer service is terrible. After paying, we were forced to wait an hour for them to finally tow the car to the parking lot because no one wanted to do it. Absolutely ridiculous. Their practices should be illegal and they should be put of business.

I didnt visit this place I called it for information and even when the employee knew I was not buying anything and was only seeking information he gladly helped me and gave me suggestions. I will definitely use them when the need arises. Companies do not realize how important it is to not have rude employees. Employees can make or break your business depending on the attitude they display...

I was charged $265 for a 10 minute tow where they charged me $45 a day lot fee even though they were closed saturday and sunday and i couldnt pickup my car. Then they charged me an extra $75 to pull my car off the impound lot back into the parking lot for mw to take it. This should be illegal, bunch of crooks.

The first thing a company must have is customer service and good treatment in any situation ... Sometimes in life you dont know who you might meet on your way, but you treated badly two friends and brother drivers who had an accident when they worked humbly ...... I just want you to know that these are going to be the last people who are going to mistreat and humiliate because, until this bad treatment is finished, we will not stop sending documents to the government or When Expressing. .. be courteous and maintain professionalism andI just want you to know that treating people badly has its consequences and you will live them because the complaint will reach the state and if necessary to the white house where we will ask for a review of this company ..... In the previous comments We can see that this repeats itself continuously and this is the last time ...... I will hear from you very soon. HAPPY DAY

This was an unusual situation from the start and our experience with Capital Garage could not have been better. We had a tire blow out on a boat trailer on I-95 and the trailer frame was bent making the trailer unusable. Joni in the office was extremely helpful dispatching the truck and helping us find a place to tow it. Jordan, the driver, was friendly & efficient. He very carefully loaded the boat and trailer on the rollback, then once we got to the destination he made some great suggestions which ultimately saved us quite a bit of money. He was very patient while we worked through a couple of scenarios and made the necessary arrangements. Perhaps the best part of the entire experience was watching them flawlessly launch the boat from the trailer that was on the rollback.

Great customer service, my car was brought here after totalling it in an accident. Very helpful staff they were very helpful with my insurance as well since this was my first accident.

People lied to me and withheld information from me in order to collect their $45 a day storage fee. Never use this place, you’d be better off pushing your car then getting these people to tow it. Awful people and awful place, I’d rate them negative if I could.

Had my car towed to a friends house and I couldnt find my wallet in the car to pay so the tower locked my car and towed it away came to puck it up Monday and no money was in my wallet or glovebox where a friend left money so no dont use this company untrustworthy

Secretary was nice but they dont seem to want to do any work

Timely and kind

My sons car got a flat tire on Saturday. He was young and and didnt realize he could have called someone to help him fix his tire. He left his car that night, came back in the am and it was towed. Since it was now Easter Sunday, you would not allow him to get his car and just racked up more charges. $230 to pick it up on Mondsy. Shame on the you and the Virginia State Police. People are hurting for money and work during this pandemic and your company just saw $ signs. I hope Karma comes back to you.

Thorough with inspections yet their customer service wasnt the best. When I called in advancd about availability, I was met with a rushed and rude, I dont know, youll just have to come in. I was calling to know if I wouldve been able to make it to work on time. And the office could be a little bit cleaner.

Just wanted to thank Capital Garage for helping my husband out when he broke down along the highway in Richmond, Va area. They towed him into their shop, and since he was from out of town, they provided a ride to a nearby Motel to spend the night until the part came in the next day to do the repair. They also came and picked him up from the Motel and brought him back to his truck. Mechanics fixed the problem, did a great job, and got him back on the road. Appreciate your hospitality which is hard to find these days.

My experience was like no other. The driver was literally the man. He literally put a 8000 gallon tank into a garage bay with a 32 ft roll back and I could not have asked for a better company to do it. They were super friendly and literally did the impossible that most companies refused to do for us. Thanks again!!!

Office smelled horrible, it was disgusting. Staff was very unprofessional and hostile; you could instantly pick up a racist vibe from there. They made it extremely difficult for me to grab my belongings from my car, simply because they could. Youd be better off pushing your car home than dealing with these people. If you like cowardly, low class individuals that act like they are going to jump you if youre a person of color, then this trash heap is for you!

Awesome heavy wrecker service. Towed my truck when both Glen Allen and Coastal turned it down. Will continue to use them. Friendly driver pleasure to work with.

Terrific wrecker service. Friendly staff. Towed it when the others wouldn’t. Will use from now on.

Quick and knowledgeable service!

Friendly staff, quick service.

Your business is a piece of crap for holding the old gentlemans truck that was STOLEN! Should be shut down!Did you ever return the stolen truck to the rightful owner....WITHOUT CHARGING HIM!

Fair fast and friendly. What more could you ask for ?

Awesome tow company!

You need a tow? They are the ones to call.

Fast reliable service

Great place and great people!

They was rude and not helpful

Very helpful

Rude asf

Crooks