Impressive knowledge of the Diesel engine. Charlie took the time to explain in detail, with pics, what needed done. Helpful, polite & professional. My very skeptical husband always took his truck to the dealership. After seeing how well Torque Factory took care of my truck he is making the switch!HIGHLY recommend!

Killer shop! Have known Charlie for a few years and If your in Redmond area, these guys are honest and skilled!

As always the gentleman who work here are very knowledgeable and easy to work with. They will continue to have my business when it comes to anything diesel pickups.

I’d confidently have them work on my diesel. I stopped in with a few question on my truck, Charlie was incredibly generous with his time and beyond helpful. Thanks again, greatly appreciate it.

Charlie is so extremely knowledgeable, honest and has takes pride in every job. I have nothing but good things to say. I Highly recommend Torque Factory to anyone who wants to trust that the job was done right and in a good way.

If I could give 10 stars, I would! I knew that I would get a fair deal, as I know the owner to be a very honest man, however, I was blown away with the experience! Pick up and drop off - extremely, almost ridiculously easy. Diagnostics - I had no idea what was wrong with it, it was just wrong. We were given a diagnostic and estimate within a couple hours. We understood exactly what was going on, even though we arent mechanically inclined. Price - seriously, you cant beat these guys!! Customer Service - the most important part!! This is where the extra 5 stars comes in. You will not get treated better by any other shop in town. My car had been washed!! I wont be taking Daisy to another mechanic...ever. Thanks, guys!!

I was in Redmond from out of town, and my van started having issues on the drive over. It became apparent on the day I was going to leave that I would not be able to drive it home. They were able to fit me in immediately and take care of my van so I get could back on the road. Charlie did a great job, the price was very reasonable, and the customer service was great. Thank you so much again for taking great care of me!

Setting a better standard for automotive and diesel repair. We are the best and we are not afraid to prove it time.and time again. Everyone that works for torque factory is knowledgeable and passionate about repairing and upgrading your daily driver or your toy.

These guys are awesome! Had some major tuning issues with the EFI live on my Duramax and they got the truck running great. They also noticed and fixed some other issues while in the shop. Super helpful and very knowledgeable.

I would recommend. I aint being paid to write this either, as i have a hard time believing reviews now days. I had a great experienced. They worked all the bugs out of my diesel. Nobody else would touch an ecodiesel. Then, they stood by their warranty and fixed it when something else broke on my truck. Smart group of guys.

I have 7 trucks with diesels and 3 pieces of equipment with diesels. If I do not have the time and especially the know how Charlie, Brad and Josh get my business. Had my water pump replaced by Josh, actually his first project at Torq Factory when he was fresh out if mechanic school. Had a small leak the other day and a year later Charlie said they would fix it no problem, no charge, happened to be somtething else. I am very hard on my personal truck, beat the s**t out of it every day and Joshs first project on my truck is flawless. Wouldnt take it anywhere else. Period.

These guys are the BEST in central Oregon! I took my rig to 3 other shops in town that supposedly worked on performance trucks and they couldnt figure out the issue I was having. Charlie and Brad diagnosed it within an hour. The really took the time to figure out exactly what was going on and fixed right the 1st time. I have referred 2 other people to the shop and they also had great experiences. The prices are very fair and your rig WILL be fixed right. Cant say enough great things about these guys..... except they like IPAs.... yuck! Lol

Charlie and his staff are exceptional. Had a major breakdown and every conversation about the situation and costs with them was honest and with wonderful professionalism. While talking with him another customer (an older gentleman) interrupted just to say how pleased he was with their work. That impressed me. Charlie was very honest in his estimate and discussed options. He was very helpful in assisting us with knowledge of the area since we were out-of-towners and towing a 5th wheel. Still an ongoing process as he is very busy and i can see why. Ill update with the final review.

The most knowledgeable diesel tech youll find around and another really cool guy works there too.

Charlie and his crew are great

First they can start by making an appointment and standing by it, dont make an appointment and then let my truck sit there for almost 3 full days without touching it. Or maybe call the customer and let them know whats going on. So after paying over $900 to replace an injector we Get our truck back, drive less then 2 miles from their shop and our trani drops!??! Considering there was NO PROBLEMS with the trani before we brought it here. We called them, they said oh the boot they replaced probably came off. Needless to say a brand new mechanic, fresh out of mechanic school, was sent to us along side the road, he determined it was trani and said we could tow it back to their shop at our cost of course. After sitting there the side of the road for over an hour and another 2 business days of having our truck we hear back its the trani, $2600 for one from the junk yard. No thanks, I we will get a rebuilt one for the same exact cost at Bend Transmission. Kinda irronic I was talking to a new coworker telling them the issues we were having, and she said it sounds VERY FISHY, asked me what shop so I told her and she is the part owner with Charlie. How you gonna tell me they are doing fishy business, then tell me you own it. We will be sure to spread the word. Charlie told us to bring it to him because he would save us hundreds from the original mechanic who looked at our truck.... You didnt save us a dime on the original issue and now cost me $2600!

Knowledgeable and helpful at every turn, no matter how busy. They will take care of any diesel problem you could have quickly, and at an efficient price!

Awesome place.