Bought a car today from Mike Grant. Its the best car buying experience Ive ever had hands down. Ill never go to another dealer in rapid as long as he is there. Super friendly dude, and worked with my schedule. Honestly the guy deserves a raise. Ive never been able to trust a salesman and I trust him.You go to any other car dealer they only care if your there in the store. He gave me text updates and everything.

A shout out to Bryan Carrier and Tim Lee, you guys are the best! Made my car buying experience stress free. Will definitely recommend to anyone looking to buy a car.

Our Salesman Gage was very helpful and not pushy in any way. He seems to be pretty knowledgeable about different vehicles, and offered quality advice, ensuring us that his main priority is to make sure customers walk away with a good deal on a reliable vehicle.

The people that work here are so nice and polite, from their sales department to parts and maintenance.Weve had to have a couple of warranty updates done to our Toyota and they provided us with a ride to and from whatever destination we chose so we didnt have to wait there in the lobby.Highly recommend these guys, they are so great!

My husband and I had been traveling across country in our 2020 Toyota Prius from Maine. The service indicator light went on from the dash and we knew we could not wait until we got back to Maine to get it serviced. On a whim, and not expecting to get an appointment, my husband pulled into your Toyota dealership. Again, we were not expecting to get in, however, we were pleasantly surprised to have our car serviced right away, no wait time! Right before the Memorial Day Holiday weekend, no less!! Our technician communicated the service details to our Toyota dealership back in Maine, also. We were back enjoying beautiful South Dakota, and our vacation, in no time! A big thank you to all of your team for such excellent service!

The service department was so friendly and patient with all my questions! The mechanic was so thorough in explaining and assuring me my car was ready to hit the road!

Well we just bought a Toyota Highlander from here! I noticed after we bought it the passenger side mirror was broke. We immediately called and then drove back and they made it right! Luckily they had in stock just what we needed! So Thankful for their friendliness and willingness to get the problem fixed! Thanks again to our salesman Denny! You’re amazing!

These folks worked to make us, happy, informed, and on our way quickly. The sales staff were courteous and answered our questions. We would definitely work with Jermaine again. He was professional, personable and well informed. They pointed out upfront some things we needed to know but might not readily notice about the used truck we purchased. We got the product we needed at a fair price. I will recommend this dealer to friends and family.

Nick is a 5 star salesman. Helped a great great friend into a car she adores. I had an offer for a durango they then turned and passed on after I started to fix it. But oh well. Nice Jacobs, 5 star, amazing person. Ask for nick any and every time

This place sells lemons beware, bought a 14 Silverado from them less than a week later I’m getting an engine misfire. Took it to a local Chevy certified shop since they couldn’t get me in for two weeks, turns out it needs a lifter done about a 2,000 dollar job. The mechanic said there were a few stored misfire codes hinting they had to have cleared them at some point. When bringing it up to my salesman he said they check all used cars with their scanner confirming the shops hints. Worst experience buying a vehicle I’ve ever had I would steer clear from their dishonesty looking at previous reviews this isn’t the only time a vehicle was sold and needed lifters or has had an axle fall out etc

We stressed to the salesman more than once that we would buy the vehicle but needed them to help us with our out of state registration. We said more than once this was a condition of the sale and they agreed to help.After we signed the papers they did not follow through and now we are left with trying to figure it all out.They were all great about getting the deal done but when the time came to help us they pretty much told us we were on our own.We called the salesman and told him what we needed them to do but he never let us know that was not going to happen until we got to the dealership to pick up our paperworkWe are very disappointed with this process and with the salesmen promising us help.We said we were going to give them our future business not not going to happen now.

NICK CARTER IN SERVICE IS EXCEPTIONAL! Very detailed and effective communicator. He’s not a panic peddler, rather a good planner that thoroughly answered our questions and made recommendations. Nick Carter restored our trust for Toyota, Rapid City. We will continue to ask for him when getting service done. He’s a high quality professional!

I have been searching for the perfect car for me at a reasonable price and it was starting to seem impossible after months of searching. I came across a car I liked and planned a week in advance to test drive the car and ended up LOVING it. Nick Jacobs with Denny Menholt Toyota was extremely nice and helpful during this process! After meeting multiple different car salesmen and multiple locations, Nick made me feel the most comfortable and didn’t make me feel pressured at all to make any decisions one day or the next. Also he got us in and out of there in no time. It had started snowing heavily and he also allowed us to pull in my old car and new car to transfer everything without having to be freezing during that process. Overall, Nick was extremely helpful and kind and actually cared about us as people and customers. I’m extremely happy with my experience and also my brand new car!! Thanks Nick!

I always have a good experience when I take my car in to Denny Menholt Toyota. Everyone is so friendly and knowledgeable. I like that they tell me what needs to be done on my car without a lot of pressure. They do good work!👍

I worked with Nate Sneed to purchase my 2013 Toyota Avalon hybrid. He was awesome to work with. He was very knowledgeable, and answered any questions or concerns I had. He made the purchase very easy. I look forward to working with him on future purchases.

Ive been going here for years! Always great service and great employees. CJ, Nick, and CJ are awesome!

Garbage. There is a very rude service employee who had a punch me attitude. I was there to get a spare key made for my Toyota. They had me wait for about an hour until stated they couldn’t pair it due to a error code regarding a communication issue. Of course they could fix for more time and money.So, I went to Harvey’s Lock Shop. They made a key fob and paired it in 15 minutes for about 100$ less.Let’s just say, not impressed. Talked to my father about my experience and he knew exactly who the service employee was I had talked to. What an A Hole.

Love working with the people at Denny Menholt Toyota. We’ve purchased multiple vehicles from Nick Jacobs and he always goes above and beyond for us. I highly recommend this dealership.

Best dealership I have found so far. Cory, in sales, Jerry in finance, and the service department as a whole, all understand customer service!If you want a knowledgeable sales representative, ask for Cory.Thank you for the great experience purchasing my new Tundra!

Randy was very helpful and I’d definitely go to him for my next car purchase 😎

Worst service ever first question when making appointment is you want to fix it here. We bought the ram from them 3 Mos after purchase 6000 dollar lifter bill from dodge 30000 miles later manhole told us 5000 to fix lifters also informed us they dont know dodges so heres my suggestion denny dont sell lemons tour idiot mechani s cant fix

Just bought an awesome Cadillac! Thanks Daniel! Youre the best

Phil Syverson always finds me what I need and fits best for my lifestyle! I’ve gotten two vehicles from him and each time has been a smooth process!

Rob H. fantastic! He was such a genuine, patient and sweet soul. He stayed late and got me exactly what I needed. No pushy salesman attitude, no hard haggle, no female discrimination. I’ve never had such a pleasant car buying experience before in my life. I highly recommend.

Best sales person ever! Mike Grant. Was always available and provided excellent service.

Bryan was very accommodating and helped us find a great car!

I hate to give this place such a bad review but after experiencing Preston’s unprofessionalism and terrible customer service, I am truly disgusted. Not only did he make a scene with our sales rep, he sent him home in the middle of working with us. I completely understand things happen, but to create an uncomfortable environment for my husband and I, and not apologize, send our sales rep home in the middle of everything and leave us hanging there without a word is unheard of. My husband had to take the initiative to talk to someone to let them know that we were leaving. Thank you Jerry for being so genuinely apologetic even though none of it was your fault. I have been thinking about getting a new car, and I most definitely will not go back there. Never thought I would experience something so uncomfortable, especially being completely ignored by the sales manager after everything happened.

Colby Anderson is a true professional. He helped me upgrade from my 1996 Toyota Corolla to a 2018 Certified Used Camry. What a pleasure it is to drive! I did have buyers remorse as I had not had a car payment in years. Then it happened. A 2 year old had gotten away from his parent as I began to back up, and the car dash and audio went off all at once alerting! If it had not been for the technology in this car, I may have harmed that baby. Make the upgrade! You may very well save a life!

Excellent service from parts, to service, to sales, to administrative! Every single employee has been knowledgeable, helpful, courteous and kind. Its really quite refreshing in these crazy times. Great job! Thank you!

Great service! Dan Anderson is an awesome salesman, who did what it took to get us in a nice vehicle. We will he sending our friends and family to see Dan at Denny Menholt in Rapid City SD.

Normally I wouldnt take the time out of my day to write a review but Id recommend Mike Grant. He wasnt pushy at all like the normal salesman and was there mostly to make a friend and have a good time looking at vehicles. It was very welcoming.

Jermaine has sold me 5 cars over the last few years, the best salesman I have ever dealt with. Makes the process easy and fun, doesnt hound you like other car salesmen.

Went to test drive a 2015 Chevy Impala LTZ that was listed at $19,900. Nice vehicle and mileage was close to 58k, rode nice and only damage I could see was all 4 rims had road rash and small ding on front driver door window seal. Wanted to trade a 2013 Chevy Impala LTZ with 162k, but they only offered $3K, refused to negotiate, wouldnt honor their price from their website for trade, wouldnt honor instant cash price from KBB. Salesman was a Dan Anderson and seemed like he could care less and pretty proud of a Chevy vehicle being sold at a Toyota dealership. Wouldnt buy anything here after experience I had. Better service at Whites Queen City Chevy in Spearfish, See Desmond.If you want to get ripped off on trade so they can jack the price up, definitely read reviews.Also if youd like to debate the review, give me a call Dans got the number. ;-)

I love the quality of work they do. Thank you for your services.

Very helpful, quick and efficient. Patient and made sure I was pleased with my purchase.

Very nice people, spacious and clean!

I am so disappointed in this dealership. I went ready to write a check for a new Rav4. The salesman we talked to was a really nice guy but the rest of the crew there were really kinda rude! Turned around and went to Granite that same day and bought myself a brand new Nissan Rogue and they honored my BNSF discount without hesitation. Weve been loyal customers to Granite for years and clearly it will stay that way. Slightly bummed because I really wanted a Rav4 but I am absolutely in love with my new Rogue.

I was looking to purchase a new Toyota Highlander earlier this year but ended going with a different vehicle altogether. I worked with Mike Grant at Denny Menholt Toyota and he was amazing. He made sure he understood what I was looking for in a vehicle and kept me updated frequently on new vehicles coming in that matched my requirements. Mike was extremely knowledgeable and familiar with the Highlander features and went above and beyond. Will recommend him to everyone interested in a Toyota!!!

The easiest car deal Ive ever done. Nick Jacob was a fantastic, knowledgable, and helpful salesperson. Straight forward, HONEST, and likable.

Arrived expecting to look at 2 specific vehicles. Left with 1. Worked with Jermain. Straight forward, very helpful, and didn’t try pushing us in a different direction. Least amount of time I’ve spent at a dealership and I greatly appreciated it.

New arrivals,too many options. now Im confused which car to get, lol

It is crazy how you can walk in with money to spend and the vehicle you want in mind and get talked right out of doing business with this dealership... 2k less offer than any other dealership in town for the trade in. Clearly Kelly blue book of 12k with lowest trade in value of 9k and you offered 7k ... drove across town and got a ten times better deal 👌 and I did love the fact the salesman told me on a dirty truck that if I wanted it clean when I purchased it that it would cost me an extra 250 bucks .. really?! Disgraceful

Excellent service! Very friendly and helpful!!!

We were passing through on our way to Yellowstone national Park and we heard a strange noise coming from the left front of our Toyota Sequoia. I checked my phone to see if Rapid City has a Toyota dealership Of course they did. I pulled in and was greeted right away and they immediately diagnosed the problem and had it fixed within 20 minutes. They are amazing!

Nick was excellent to work with. We were in a bit of a bind as our 06 Toyota Sienna died while we were on vacation. On top of this, a recent hail storm limited the number of vehicles we had to choose from. Nick was very patient and after we determined that we could not replace our Sienna with any of the Siennas they had on hand, he took us over to their Honda dealer and helped us find our Pilot. He answered all of our questions even though they were closing up. He then parked the Pilot we were interested in, in their garage as another hail storm was coming in. This allowed us to sleep on the decision and ensured we could complete the sale the next morning and continue our vacation! Despite our somewhat desperate situation, Nick and the rest of the folks there took good care of us and put us in a nice vehicle at a reasonable price.Thanks again!

Thank you Joe Brown for my car and being an awesome salesman!

The service dept does every they can to help.

Nate is an awesome salesman. I have bought 3 cars from him. Experience is always amazing!

Rob was excellent to work with! A very seamless process. The price was absolutely fair, both for our new car as well as the value for our trade. Would be very comfortable taking my business back to them for my next car.

Great to work with and large selection!

Outstanding customer service!! Will definitely refer my family and friends.

Hard fought deal at Toyota! Corey F. did a fantastic, professional job! 5th Purchase from them and have always been treated like a top shelf Tequilla! Would recommend! Toyotas are the best in my opinion.

Great experience. I got a car I love at a very affordable price. They were super good to work with, I was really nervous about looking for a car since it was my first time going to a dealership to get a vehicle. But they made it super easy and I didnt feel pressured to get anything. I got exactly what I wanted. I really enjoyed my experience and if I ever need another vehicle in the future I would definitely go back

Had a wonderful experience buying my car Denny Menholt Toyota. Mike was always ready to help with a test drive and to answer our many questions.

Great place to buy a car. I never felt like I was trying to be talked into anything I didnt want or need. Friendly and helpful staff. Nick was my salesmen, very nice guy. He was very helpful, and quick with any answer to any question I may have had.

They ( Phil, Mike, the manager and the financial guy) made it happen. The truck and the financing turned out better than I imagined. The truck I’ve dreamed of for years is in my driveway and waiting for me in the parking lot at work.

Rob Huntley was amazing! So friendly, honest and overall and great salesman. Jerry in finance was awesome to work with as well. Definitely recommend Toyota! So happy with my new 4Runner!

I bought my new C-HR there. Friendly sales people. No real hassle. They really have their act together. Great place!

Mike Grant was fantastic. After dealing with a few terrible salesmen at other dealerships, this was a great feeling working with someone who actually cared about his customers. He made everything so simple. Thank you so much!

What a waste of time. I contacted them on the internet, had a date and time to do a test drive, I had a reply from one of the salesmen and I got there and he didnt know anything about it. They finally found the red Corolla I was going to test ride, brought it out - it was totally hail damaged. The salesman asked why I wasnt interested in buying it and I said that I didnt want to pay full price for a damage branded title on a new Toyota. He carefully explained to me that they did not have to declare damage on this vehicle title even though it was over half of the value of the vehicle in damage because they were going to fix the hail dents. Theres no way to fix hail dents in a way that wont cause future problems. And they wont even have to declare there was damage on this vehicle! All of their cars are hail damaged and none of them well have any evidence or disclosure of damage on their titles when they sell them as brand new. So much for Danny Menholt.

Colby Anderson is absolutely phenomenal. I had worked with him prior to our latest encounter so he already knew a little about me but for him to remember as much as he did after 3 months is astounding. I went in to take a look at a vehicle that I believed I could get my own financing on. This car had 227,000 miles on it so obviously I had concerns. Colby was quick to answer any of my questions and was phenomenal in keeping in touch with me through the chaos that my bank put us through. Hands down the best sales person I have ever worked with and as long as Colby is there I will be a lifelong customer.

Dan the man was an awesome car salesman.

My wife and I bought a used car from Nick Jacobs and we love it!!! He treated us amazingly and wasn’t pushy at all like other places we been looking at for cars. He treated us like a friend right from the get go and gave us honest opinion and if we ever look for another car down the road we will be talking to him again.

Worked with Michael Grant. He was so accommodating, stayed late to help me with purchasing a vehicle. I had A LOT of anxiety about purchasing a new vehicle and Mr. Grant and the finance team made it painless! I would recommend this dealership to anyone! Thanks so much, guys!

The team here are very nice, willing to take the time and go through every car and detail without being pushy. They helped us choose the best car to fit our needs and made the process very easy. Highly recommend them if you are in the market for a car.

The salesman Nate Sneed was a great help thanks to him we are in a killer Highlander. Friendly help.

Didnt talk to anyone just drove through looking at pickups

Dave is a great salesman. Hes very friendly with a great sense of humor and did everything possible to help my daughter purchase her car, He succeeded by the way. She loves her car. To be honest, the two people we actually dealt with were both great. Just wish either my daughter and I or the staff would have thought about having her sales tax paid for by the company instead of having my daughter having her 1st payment, insurance and sales tax all coming due at the same time. Next time I guess

I appreciate the response and that you guys addressed the issue. Thanks.

I went for a 10000 mile checkup. Fast and friendly.

Friendly staff, finance department very knowledgeable, ensured I left with a perfect vehicle, great deals, closing (wrapping up the deal) took long but overall experience was satisfactory.

Needed to have an Alternator changed and they quoted me WAY too much. Had the car towed back to where I live where two buddies and I changed it in 2 hours (they quoted me 5 hours).But alas, the dealership is very nice inside and the people who work there are very nice and understanding / willing to work with you. For other service items it may not be as bad, but I probably wont take my car back there unless I have to.

Nick Jacobs was friendly, professional, and knowledgeable. He didn’t pressure us and made the process very smooth. This was the most enjoyable car-buying experience my wife or I have ever had. We got a good deal on a Highlander. I highly recommend Denny Menholt Toyota if you are in the market for a Toyota.

I came in on a Monday afternoon and worked with Colby Anderson in Sales and Jerry in Finance to buy the car that Id test driven the Saturday before. Colby had helped me on purchasing a different car three years prior and I was ready for an upgrade. It was a super smooth process despite the dealership being busy.

I want to personally thank Preston and Jermaine. You two listened to my wants and assured my needs (safety, reliability, longevity and of course stylish). You both made car buying fun, non stressful and I admire how you took the time to also connect with my kiddos. From start to finish they were amazing and didnt make feel like a number in the book! They told me when I walked in this is your final stop for car shopping! I wish I would have stopped here first, but they say Save the best for last! Thanks again guys. My little family loves our car and we enjoyed everything even the paperwork signing was hassle free. Wish I could rate you higher than 5 stars!Dont waste your time going anywhere, go see these guys at Toyota! Youd be crazy to go anywhere else!

The staff at Denny Menholt Toyota were courteous and professional. My wife and I never felt pressured. They kept us posted on vehicles that were available on their lot, and gave us a good deal, when we were ready to buy. Were very satisfied with the service given by Colby Anderson. He went the extra mile and entertained our two year old while we were signing papers. We look forward to future business.

BEST customer service Ive ever had. I was traveling, had a low pressure light come on. Fixed the issue and was on my way in maybe 10 minutes. AWESOME

Had a scheduled oil change at 4:30pm, arrived at 3:45pm. I didnt expect them to get my car in at that time, I like to be early to my appointments. The service person told me that they would try and get it in early if they could. It was 5:00pm and they still hadnt got my car in. It would had been nice if the service person informed me that they were running an hour behind schedule, but that didnt happen. I then asked if they could pull my vehicle out, I had to be somewhere at 5:30pm. Its just like a doctors appointment, they schedule you for a time, but we all know you will be waiting awhile before you are seen.

It was really easy getting everything taken care of and the service was mind blowing fast in and out with plenty of day left

Excellent service; been getting my vehicles serviced for three years. Very professional, military friendly and provides a best value. Very happy.

Worst experience here with nick jacobs. Don’t recommend him at all. They will also call and harass you like a telemarketer to get your vehicle in for service

Passing through town on a coast to coast road trip, I needed an oil change and tire rotation on my newer Tacoma. They took me in on a moments notice and had us in and out in about an hour. Even let our puppy hang out in the waiting area. I imagine local customers should be happy with the service department here.

Colby and Preston were a pleasure to work with. Bought a car out of state and they were there every step of the way and made sure I was taken care of. Would 100% recommend anyone looking for a used car to consider them as an option!

Best car buying experience ever

I have to be honest the last place I thought I would purchase a vehicle was from an actual dealership so here we go. Wife and I drove to Rapid just to take a peek at some vehicles and generally walk around, after parking my wife and I were greeted by one of the salesmen (Colby Anderson) whom asked some general questions as to what we were interested in. My wife asked for a specific kind of vehicle thinking they did not have it on the lot BUT Colby using modern technology found a match in the used vehicle section. We took the vehicle for a test drive and Colby thoughtfully answered all of our questions (Wife had a ton of them). After returning Colby gave us his card and we left. Well, the funny thing is our experience was extremely pleasant and dare I say Kinda Cool so we ended up returning a couple of days later and purchased the vehicle. The entire experience was comfortable as Colby ensured everything was good to go from the start, I do have to mention that Tim Lee from the finance side of the house made all the paperwork seamless and very organized right down to the color coordinated pens. Overall from the staff to the facility it was a surprisingly good experience from the beginning to the end........strange for me to talk highly of a dealership but I guess there is always a first.

Nice staff

From the moment I stepped foot in the dealership I was comfortable talking with Tim Lee! He made my purchase of a new 4Runner a pleasant experience. All my questions were answered promptly and our negotiations were done quickly. These folks want to sell you a vehicle and are willing to go the extra mile to ensure you go home in that vehicle! I highly recommend Toyota of the Black Hills.

I had a great experience, finding my new Chevy Tahoe, at Toyota of the Black Hills. They have a huge selection, super friendly staff, and very fair/competitive prices! They made finding a new vehicle, easy, and pleasant! Our sales consultant, Jeremy Snyder, was very easy to work with, and helped us to get the best deal possible! I would definitely recommend these guys, to anyone looking for a positive experience in finding a new vehicle.

Got to service department at 4 minutes after 2. The gentleman said they closed four minutes ago, so had to drive all the way back home to Sturgis. Bummed

My daughter was looking for a newer vehicle. The staff was friendly and didnt rush us through the purchase.

They were amazing. I got my new car with them in a timely manner and was in, out, and driving my new car in one day.

Our slaesman Nick J was outstanding. Friendly service and great staff. Made car buying easy.

Extremely helpful, very nice. I dealt with Nick and he went above and beyond in service and was very helpful. Got an excellent price on our vehicle and he even delivered it to me. Thank you Toyota of the Black Hills and to Nick. We will recommend you to anybody we know looking for vehicles.

Decided to trade in a truck for a Tundra. Was told no less than x amount for the trade. So went and got approval from the bank. Came back the manager then undershot the trade by $5000. Then was rude and smug saying the cost was a good deal for the truck and if we wanted it we’d make it work. The salesman was awesome the manager was not. Classic bait and switch.

Absolutely terrible, I plead that you take your business elsewhere.They constantly make lowball offers on trade ins and refuse to budge on their own prices when you could drive 5 hours west and get the same vehicles for 5,000 less.To top it off many of the salesman and service people come off incredibly arrogant and will take advantage of customers in an instant.

Everyone was awesome and Duke Finck went above and beyond in helping us get into a badly needed ride.

Had another great experience at Denny Menholt Toyota with my sales rep, Joel Weaver. Buying was easy. Price was right. And now driving a 2018 Toyota Camry! Lots of bells and whistles to keep us safe compared to my 2015 Camry. The engineering advances are unbelievable. Love the added horsepower and 8-speed transmission! Looking forward to our first road trip to compare our new ride to our not so old, previous Camry!

Bought a new 2016 4Runner this month. What I liked was the efficiency. They were really busy but I was able to get the vehicle bought without a very long wait. The kids liked the play area and being able to watch cartoons. Very painless. Nice people.

Robby was extremely patient and took the time to make sure we got the vehicle that was right for budget and needs.

Colby Anderson and Mike Grant were very helpful! The best guys who didnt pressure me into a sale one bit, and presented me with all my options for my first big purchase.