Great experience switching to Mercury. Rudy was responsive, professional, and great to work with! Definitely recommend. Thank you!!
Have been with Mercury over 3 years. Every time I call they are very efficient friendly and answer all questions that I have. Overall the best customer service. Veronica was super helpful with me and made the adequate changes to my policy. I highly recommend this Agency.
Rudy was amazing, was so helpful and informative. He was very detailed with all the information he gave as well as answering all our questions. He even gave me a follow up call the next day and advised us on how to move forward. Appreciate all his help, would definitely recommend.
Rudy Roberto is very helpful and excellent in what he does. He goes out of his way to assist me and answers my questions patiently. His excellent customer service convinced me that I’m in good hands. I will recommend him to anyone who needs an insurance agent and insurance company anytime !
Mayra was a delight to work with. She promptly gave me quotes for different coverages and by far had the best price for my new vehicle. When I called back to purchase, she made the process very easy and answered all the questions I could throw at her.
Thanks Rudy for helping me choose the best insurance plan for the most reasonable price.. it was quick and painless. You are professional, nice, and you know your stuff! Much appreciated!
My time with Barranca has been great. I appreciate the value they provide and Rudy and team have always be honest and helpful. I recommend to anyone.
Rudy was great at answering all of my questions. I really appreciated that I could communicate via text.Rudy was responsive and professional.Thanks!
Rudy was amazing and took care of everything. Ask for his help. You won’t regret it.
Sue is awesome great to work with ! Been with them for atleast 13 years and have always been happy with the service!
Barranca service was awesome Agent Rudy was very professional answer my question & did everything decent & order ..I recommend Barranca insurance if your looking for the best Quote
Rudy has been my insurance guy since I started driving... that’s like 20 years now? He is amazing! Finds all the perks and discounts for insurance. I call him up and he is Always available and makes any changes I request instantly! Definitely recommend Barranca Insurance to anyone and everyone!
Rudy has been absolutely fantastic for the last 12 years+ when I first started with Barranca. I have never wanted to go anywhere else because of his excellent customer service and ability to always be there when I have questions. Really appreciate him and Barranca after all these years.
Veronica must be the manager because her professionalism and how reliable, safe and understanding she was is just perfect example of customer service. I will update my experience with this insurance in 6 months
I had the pleasure of having Rudy help me .He was very nice and professional and helped me and elaborated on my options.I hung up a very happy! Ask to speak to Rudy hes great!
Rudy has been so helpful in helping me navigate insurance policies on my first home. As a new homeowner everything is still new and foreign to me. He is very responsive when I have questions. He takes the time to explain to me the details. I am happy with Barranca Insurance and recommend to my family and friends.
Everyone at Barranca are amazing! My family has used Barranca Insurance for 25+ Years, and we’ve never had a complaint! We usually work with Rudy, they are very trustworthy and work in such a timely manner. They are always looking out for you and finding you the best policy for your family. Thank you everyone at Barranca Insurance!
Jose is the Best! well all of them, always checking the best prices and always helping you without haste, they take the time to assist you by the phone, the entire team is very competent. I Have been with this office for many years and it is also recommended by more friends and clients of mine.
My experience dealing with Rudy and acquiring my new insurance policy was very easy fast and efficient I’m grateful for the thoroughness that Rudy used to Incorporate my new insurance policy thank you and God bless sincerely Mike Piccolo
This is no fred loya, veronicas or adrianas insurance where they promise the cheapest monthly rate but then screw you from behind the moment you need to make any changes to your policy. As a client, they find the most covenient and easiest way to make your experience easier. You walk into a fred loya or adrianas insurance office and you walk out wanting to punch someone in the effin face, well not at barranca, they treated me so well i even invited one of the agents to have a drink with me and wife at the bar while we watched a game of good old American Football. To end things simple, if i havent felt the need to punch someone after walking into Barranca Insurance it says alot about their customer service. They are awesome, Peace (mic drop)
Mr. Gonzalez was EXTREMELY helpful to me getting this insurance! He answered questions I had and gave answers to questions I didn’t know I had. This is an excellent place to go get insurance for your car, home, or renters insurance. Call and ask for him you WILL BE HAPPY and PLEASED that you did. Just my humble opinion... 😊
Veronica is the best! She always checks for what’s in my interest and makes sure I get the best deal. She responds quick to all my calls, I never have to call back. She’s professional about everything, makes me feel comfortable and has a great attitude!
Quick response, they followed up with me and got good prices
I have been a customer of Barranca Insurance for almost a year now. I am very happy with their service and prices. Rudy Roberto is my Representative and he always tries to find the best price and carrier for my need. He is extremely prompt and efficient, and always very friendly. He has taken the worry out of what could potentially be a very stressful situation. I would also like to acknowledge Jacquelyn for always being so pleasant and professional when she answers the phone. As long as I need insurance for my vehicle Barranca Insurance will be my go to!
Very happy with the service i get from Mercury insurance. They are always there when i need help.
Veronica was phenomenal and so helpful!!! Helping me make changes from my hospital bed, she was professional and went above and beyond, part of why I love this agency!!!! The rates they got me through Mercury Insurance are wonderful too!
Been working with Rudy for years regarding our insurance needs. Always friendly and responsive to our needs.
Rudy,My agent found an error on my policy which he did not create, however he did fix it. The error that was made could have been catastrophic for me had he not bought it my attention. Rudy and I just reconnected as he has been my agent for a very long time, I never had to talk with him and I guess that is a good thing. I recently purchased 2 new vehicles and that is what prompted me to call him. Great folks at Barranca I would highly recommend them.Thanks again Rudy.
Thank you Rudy for being so helpful and efficient and also for being so welcoming and answering all my questions! I look forward to working with you for all my insurance needs! Definitely happy to have Mercury insurance with you!
Rudy is the guy to go to! Great business with great people. All questions I’ve had or any issues hed help clear it up right away. Seriously the best ! Barranca insurance ance is a 10/10
This is a great company. I spoke with Agent Rudy Roberto. I told him what my needs were. Within in 30 minutes he had a quotes from different insurance companies. This was the easiest process i’ve had obtaining home and auto insurance.
Veronica was very knowledgeable and professional as well as helpful to see i was given the best coverage for the best value i have never had this type of experience buying insurance for any vehicle in the past beyond exceptional service i will definitely be returning again for my next vehicle thank you Veronica happy holidays
As a policy holder with Barranca Insurance for over 10 years, I feel confident when calling and knowing Barranca will always do what’s BEST for clients. The quality of service and attention to policy changes from Veronica Casillas is second to none. I wouldn’t go anywhere else.FIVE STARS!!!
Rudy, has always been my go to over at Barranca he has been there since day one and has always provided me with excellent customer service and is always willing to answer any questions I may have.Sincerely sentLorena Firmapaz
Rudy from Barranca is the liaison between my spouse and me, for all our insurance needs through MERCURY INSURANCE.Rudys,Professionalism, knowledge, kindness, expertise, and ability to get things done expeditiously is what truly makes him extraordinary and a special insurance agent to have on your side. Over the past decade, my spouse and I have slept in peace, knowing that all our insurance needs have been taken care of due to Rudys extraordinary individual abilities.It truly doesnt matter the task at hand; all we need to do is call Rudy and explain what our goals and overall concerns are. Then Rudy, magically makes everything become a reality regardless of the task. However, what makes him extremely valuable is his decades of experience that allows him to lead you in the right direction. Rudy is always willing to take the needed and necessary time to make sure that you have all the proper information required before making a final decision.More importantly, Gloria, who handles all the daily office operations and keeps everything together, is one of the significant reasons why Rudy can function to make sure all his clients are properly taking care of. So, I would highly recommend anyone who is looking for any help regarding Auto, earthquake, homeowner. Or any other insurance needs to call and ask for Gloria, who is the foundation of the office who makes sure everything runs smoothly will get you to Rudy to handle any of your needs.The Britts
Rudy has provided outstanding service over the past 5 years that he has provided my car insurance. Any questions or concerns have been promptly answered. He has worked extremely hard getting me the lowest rates possible and I am extremely grateful for that!
I needed proof of HO insurance for my mortgage company, and couldn’t seem to find it without looking all through my office. I called Barranca, and Veronica easily found the document and emailed it to me within minutes. Great response time!
Process was quick and easy. They were able to provide me a rate that was over $150 a month less than what I was paying with the same policy limits. They provided great customer service by responding promptly to my phone calls
We been with Barranca Insurance for 20 years plus and have had very good service with them, one of the representatives there Rudy was very attentive and very helpful in answer and explaining all our questions. We would recommend this office. G & E
Excellent customer service. Thank you.
Everything was perfect, Rudy was really nice and professional, he takes the time to help you to find the right insurance with the coverage that you need.
Barranca is the place to go if you want peace of mind when it comes to your insurance policies. Rudy did fantastic and helped me through every step of the way. No other insurance company goes above and biting like them! Thank you!
Without Question BIS is amazing and stays on top of the details while providing great service!JW
Great customer service! Mayra was very friendly and took care of all my questions and very knowledgeable. Also followed up with me. Would recommend!!
Rudy really made my first time getting car insurance a breeze. I had no idea it would be so quick and easy, but he made sure it was as smooth as possible. Thank you Rudy for your excellent customer service! I really appreciate it!
Veronicas aptitude is the best. You have a question? She has the answer about insurance, of course!
Jacquelyn was very helpful in answering any questions that I had and making everything clear that I didnt fully understand. She seemed to be very knowledgeable and had a good attitude.
Real good service, being with them over 40 years.
Fast, I was covered the day I called them.
Very professional always look for the best option for clients. I do all by phone and email.
Rudy from start to end was very responsive and professional. Rather it was email or phone communication my experience was equal, same prompt service.update 8/18/20: Jackie provided excellent customer service today from beginning to end regarding my insurance needs. Thank you Jackie
Thanks to Veronica for making this the best experience ever. she was fast and on point. Thank you.
Very welcoming staff made us feel comfortable We were not rushed into anything Rudy was AMAZING and got us a great deal on our car insurance!
This insurance agents are very professional and quick to respond to any and all inquiries. Agent Casillas is very patient and addresses all your concerns. I can be a very demanding customer because I like to receive good service when I purchase anything and Barranca Insurance definitely is a 5 star agency. I recommend them.
Amazing work by Jacquelyn, came in clutch and helped with every problem!! Thanks again
Im happy to say that Rudy Roberto did an excellent job of explaining my insurance needs and getting me signed up with Mercury Ins. with the correct insurance.I would recommend my friends and family call Rudy at Mercury Ins. for their insurance needs.Thank you Rudy.
My agent was very accommodating, honest and easy to talk to. I appreciate him very much. I’m so glad that I have made the transfer from another insurance company.
Very happy with service I received from Rudy, he was very polite, helpful, knowledgeable and professional! Thanks for your help Rudy appreciate it!
I was impressed with Rudy’s attention to detail and professionalism. He saved our family money compared the other quotes. It was a pleasure doing business with him.
I needed a quote and proof of insurance and Rudy was able to process and provide my proof of insurance within the hour. Then I needed a change made to comply with requirements and called Rudy back and he did it immediately....I have been with Barranca Insurance for years and they always come through...
I have had my cars insurance with Barranca Insurance since 2016. Rudy has always been quick to answer my questions. He’s always been super patient when it comes to explaining what certain terms on my policy mean.
Barranca Insurance agents and their staff are always friendly and quick to provide service and support for all types of insurance.
Mayra, is AMAZING! She embodies everything youd expect to receive in an insurance agency.
Great place for insurance. Mayra was extremely helpful and very informative!
Great help someone try to run me off the freeway changed lanes in a rock with a flight and busted my windshield Mercury took care of what they had to they didnt make an issue of it they just fixed it thank you
Thanks to Rudy he got my insurance lowered and saved me a lot of money!
I’ve gone through Barranca insurance for my car and home! Their service is always great and they make sure to be responsive.
Myra is an excellent agent. Very kind, helpful and informative.
I have been with Barranca Mercury for years and I have always had excellent professional customer service. I will not go anywhere else.
If there’s anyone that needs a raise and appreciation for their exemplary work, then that person would be Mayra. On any questions, concerns, and issues, Mayra has been nothing but pleasant and helpful to work with. If you’re shopping for insurance, don’t hesitate to get in contact with Mayra.Barranca Insurance has been nothing but professional and courteous when addressing my needs. Thanks!
I am so grateful for the help, I recieved with getting car insurance for my sons! It was a very pleasant experience. I highly recommend Barranca Insurance, to others seeking insurance for themselves, family or friends! Thanks again, Mayra!
Jacky was awesome, went above and beyond to get what we needed done!!! Thank you so much!!!
Great customer service. Very informative and polite.
Great business to go to!!!!! Very friendly staff and was in and out very quick.
Great quote, good deals and always available
Very professional and friendly.
This insurance company has the best employee special Sue. I left this insurance company about 6 years ago and been trying to get insurance with them since.. I am back and happy 😃
Jose has the best customer service skills ! No doubt he was there to help us adding our daughter to our policy. Wouldn’t hesitate to reach out to him again !
Professional and helpful, honest personnel. I dealt with Mr. Gonzalez, he was very professional, courteous and knowledgeble. He answered my questions. Very satisfied!👍
Great customer service.
Super easy process. Rudy is super nice and explains everything so it’s easy to understand.
Have been going here for years as well as family members. Everyone at barranca has always been helpful! Thanks to Sue and her team! Keep up the good work!
Was very pleased with the hospitality I got with the staff here at Barranca Ins,And Myra was very helpful.
They are very professional, the attention, how they take you through understanding every little detail about your insurance policy and everything, I am very happy with them, Rudy it’s the best!
Very helpful and affordable, Thanks for your help Rudy!
Resolve my issues promptly
Jacqueline was very professionals and helpful
Thought I was getting a good deal with another insurance company on my car, but it turned out that switching to Barranca cut my insurance premium in half (literally) for the same coverage!
Helped Me with my home owners insurance, highly recommended.
Sue Waller is awesome!
Great customer service
Great service
Resourceful, friendly and helpful