Been waiting for a package to be delivered that has to be signed for for 2 days in a row. Driver listing that we are not home and we have been home all day both days and no attempt was made to deliver the package. Called customer service yesterday and they said the package was going to be redelivered the same day and it never came. Now we are going through the same routine today... Not impresses with the professionalism of this company.

Even thou I was sitting waiting for truck to appear no truck came into driveway. Yet was reported no one home.all three days waiting. Had to go to center to pickup before package was returned. Rep at center was very helpful.in fact he was swamped with work. Yet was cheerful and respectful to all. FedEx could use more people of his caliber even having him to instruct others

Good spot to ship packages out. The people were friendly and informative.

Probably the rudest customer service Ive experience in a while. Computers were already logged off 30 minutes before hand. They told me they were making an exception by doing their job and logging back in to find my package.....zero interest in helping. rude comments. manager even came in and demanded they talk to her over the customer. (left without my package as well)

Called the FedEx center four times in one day. They all told me I can pick up a package. Drove over an hour to pick it up, and they told us we can not pick it up. Worst experience with customer service in my life.

Well my package was broken. It said fragile on it? It was for my wedding and now I have no idea if they can re make and ship another one in time.

Excellent! As I didnt know you can go there and ship overnight up until 8pm. Big help! Customer service was very helpful and kind

All very nice people and helped a lot with my shipment to canada

Bought my box at the Hillsborough St. pack and ship. Asked if it was good for dry ice. Answer, yes, but it has to be taken to Atlantic Ave. to be shipped. Atlantic processed the box. Then I recieved a call saying I could not ship dangerous items in a FedEx box. So neither of the counter people had a clue dry ice could not be shipped in a FedEx box. The sign for dangerous shipping items doesnt state this either. Could not return the box at the Atlantic location. I was told I would have to take it back to my purchase point. Isnt Fedex,Fedex?? Wasted tape and wasted gas. Employees should have better training and knowledge of their store and rules. I am thankful for the call telling me it would not go through so I had time to rectify it.

Its was Helpful,They Understood Right away and Took the package,its Said to arrive at friday,A Good Packaging Company

The young ladies there are great!!! Very friendly and knowledgeable!!!

The lady at front told me get e mail or text with my label after like 30 minutes another front deck woman said we cant do that we dont have a printer .

CJ and another associate (I didn’t get his name but he was there at close on 7/1/21) went well above and beyond what i expected. Together they restored my faith in Fed Ex’s customer service after a couple shaky experiences I had recently. Thank you gentlemen!

Customer Service Representative gets most of this star fame. FedEx promised my merchandise would be shipped to a closer daughter branch and that definitely didnt happen. Paid over $100 for this to be shipped and shouldve made it as close as possible to me for my signature.

The express truck drivers are the worst. They never read the instructions in my manage delivery. They always say they attempted delivery but cant get through my gate but I left the gate code in my manage delivery for the past 2 years. I have complained 7 times and nothing has been done to rectify the situation. I even called their corporate office still nothing has been done. Im so frustrated because my business suffers when my packages are delayed and not delivered to me.

They never deliver on time. Avoid them if you can.

I am getting multiple shipments reported from this location, that never arrive, or come completely damaged and Mishandled. Whoever runs the route at my location is lazy

Lovely employees! Thank you ladies!

I was disappointed because they dont give you a time to be home. I do work. I call and spoke with a clerk and I was told, I could pick my package at FedEx. I went, and my package was on the truck. I went back the next day. I needed something to match the same address on the package. Never was told that, just ID. It need to be told, so if you do have ID and it dont match, find something with the same address and your name. One good thing, they didnt give it away to anybody. Good JOB. Thank you!

Horrible customer service from the Rafael the supervisor and a Mexican lady. The Mexican lady was very young and very rude. She continued to speak underneath her breathe with rude comments. Then the Rafael the supervisor made suggested as solution that he was not even willing to provide. This is the worst shipping location.

I had to go by here to pick up a package. The package was supposed to have been dropped off at a local pick up spot, but for some reason they couldnt drop it off there. Rather than contact me to tell me this, it just waited here until I finally had to call customer service to find out why it wasnt moving anywhere. The guy helping me was a bit rude, but I was in and out fairly quickly. The area its in is a bit shady. Wouldnt come here unless you have to.

After having a long day myself.. I entered this fedex drop center 7 minuets to close.. I expected to be greeted with 1/2 way resentment but I was wrong. I was greeted with two friendly smiles and two helpful employees. They quickly got my package and checked my id. And that’s it I was on my way. 5 star service all the way. Thanks for the great experience.

After working 2 days (with another person) outdoors : On Wednesday I dropped off three coolers full of water samples (each weighing 55 lbs !) at this Fed-Ex, for overnight shipment to a chem lab in SC. The samples were preserved on ice, so on-time delivery was very important.Well: TWO coolers were delivered; the FX shipping label came OFF the Third cooler, and it sat in their facility for 2 whole DAYS - before they could even tell me where the F it was !So: on Friday I RETRIEVED the cooler, added ice, then carefully RE-Packed it for shipping - working overtime on a Saturday. I dropped it BACK off at Fed-Ex at 5 PM, specifying Priority Overnight - meaning it would be delivered AM (!!) the next business day (Monday).INSTEAD - after Sunday: It arrived in MEMPHIS TN at 10:45 AM Monday (the original projected delivery time to the Lab !) - and REMAINED there until after 4:30 PM. By the time it Could have arrived at Fed-Ex in SC, the lab certainly would be closed. It will be delivered (some time) tomorrow, swimming in icemelt, likely at near-room temperature.Since When does Priority Overnight $ mean Next-few-business-day Delivery - whenEVURRR [and No severe weather to excuse this] ?!The lab pays for the (highest-price - yet unsatisfacory) shipment, and they may request adjustment for the billing. But MY agency WONT get reimbursed for 40 man-hours of work (plus $300 worth of single-use sampling equipment).I had a sense of foreboding when I arrived at the Raleigh Fed-Ex (Atlantic Ave) on Saturday - and met the SAME, slow-talking, slow-working new employee who had processed a previous sample shipment, a few months earlier - and who had then left me with the WRONG Tracking Number, resulting in 2 work days convinced that they had simply lost that shipment.Im starting to understand why my counterparts at EPA instead ship samples via UPS.

Priority mail isnt Priority and they didnt even off a refund. No details on where the shipment is or when will it get there. UPS is better

With Christmas one day away, lots of people are sending packages to their friends and family. So, as you can expect, it was packed. Yet there was only one person working at the front desk. I don’t understand why there wasn’t AT LEAST two people working, in order to get the customers out quicker. I was there for a REALLY long time. The only reason I gave it two stars is because the lady that was there was very nice and polite.

Please give the man who works behind the desk on Fridays and Saturdays a raise (he may work other days this is just when I have seen him.). He treats everyone with kindness and professionalism and is always working hard. It means a lot and goes a long way.

Superb Service and without the wait. Thanks so much!

Attempted delivery at 5:58 PM and no one home to sign for the package!! I / we have been Home ALL day. Door open and lamps on! Yet nobody was here to sign for?? C’mon man. Jeez. Another day off I guess 🤦‍♂️

The best FedEx office is on atlantic ave in raleigh nc because they truly have the very best staff of people working there. Geo

Money back guarantee is suspended is what the customer service rep told me when I paid $600 fur 2 day shipping and did not, in fact, get it in two days.Im sorry, but this isnt about a guarantee which apparently FedEx gets to pick and choose when to offer it. Its about paying for a service and not receiving that service, and then being told they wont do anything about it.Fedex has and always will be the worst shipping company.

Quick and easy not too crowded

Masked up employees who are awesome every time I stop in.

Its was my first-time ever using fedex or any thing eles other than the regal mail my package was a day late for the money I payed Ill never use fedex again

Paid for 2 day shipping on an item a few weeks ago. Item shipped on a Thursday and held in Raleigh Friday, Saturday, and Sunday. Delivered on Monday. Went to Raleigh Saturday after the package had been there over 24 hours to see if theyd let me have the package and was rudely informed by the desk clerk that I would have to wait until Monday.I am currently experiencing the same situation. Paid for 2 day shipping on an item shipped on Wednesday and isnt due to arrive until Monday.UPS might be a little more expensive but if I have the choice I will never choose FedEx shipping again.

There was a detour on my street, the driver ignored the detour, never came to my house, and reported that no one was home. The package was my work computer so now I have to drive 2 hours and waste a half tank of gas to retrieve it because I need it asap.

No waiting. No lines. Was in and out at an impressive speed. Staff was friendly and helpful.

FedEx has to be the most inept group of carriers I’ve ever worked with. There is a constant disconnect between local employees/drivers and their 800 corporate employees. On multiple occasions I’ve been told I can pick up a package only to get there and be told I cannot. Absolute pathetic company and “customer service” to deal with

They were very helpful

I was shocked today to have a FedEx delivery man ring my doorbell in North Raleigh without wearing a mask. He was delivering an item that needed a signature. While I did not have to touch the signature machine (thank goodness), he was standing too close. When I asked him why he was not wearing a mask, he rudely said that he was not required to wear one. What utter disregard for safety and health. He apparently cares nothing for others.FedEx, what are you thinking to let this happen?I am only hitting one star because the system wont let me post without one star showing. this is a minus 5 star.

Very helpful staff.

Refuses to follow corporate guidelines and deliver packages with indirect signatures. This is directly from the customer service agent I called and spoke with about why they refused to deliver my package.

Worst FedEx center . I think FedEx should close this outlet for poor service

Very friendly service. Answered customers promptly. Shady drivers though. I came because they claimed they attempted delivery but NEVER SHOWED UP AND MY HUSBAND WAS HOME!!!!!

Thank you so much Raphael for your patience and understanding and going above and beyond to get my package for me. Thank you!

The lady behind the counter was incredibly rude. I told her I was going somewhere else because of her attitude. Avoid this location.

Paid for overnight shipping. It took four days of phone calls and lies from FedEx to finally get our package. The drivers did not even attempt the delivery before marking it as unable to be delivered multiple days in a row.

I send things out regularly here to different states and the lady who works inside is always very helpful and kind. I’ve seen people go off on her over some package delivery that she has no control over and she always keeps her cool but is direct with them. She does a great job! I choose fedex over USPS every time. Better service

If people at this facility were willing to put half as much effort into doing their jobs as they put into avoiding it maybe this could be an ok facility. After 2 hours on the phone, a lot of excuses that made no sense and 30 minutes in the facility I wasnt allowed to pick up a package that they were holding in the back. I wouldnt have had to drive to the facility in the first place if theyd left it with the business I arranged for it to be delivered to. They said the business was closed yet it had been open all day. Honestly at this point if I know a company uses FedEx Im not going to use their delivery services.

Refused to return calls. Said the product was delivered less than a minute after it was tracked being loaded on a truck. This is medical equipment overnighted for a surgery and they cant fulfill there promise to deliver on time.

One package delivered the other package not found the driver refused to stop so I can find out if he had it it was supposed to be delivered on the 5th and now Im still waiting for my other package when you try to call for customer service the automated response refuses to let you go through and hangs up on you I am definitely not pleased with your service

I did not receive 2 separate shipments. The driver claims they left package on front porch. The packages never arrived and the shipper will not reimburse me. I am the looser due to fed exp driver lieing or left at wrong house. I will never use fed express again....

Full service location

Nice and friendly lady at time when I was there.

Great service today!

I had a decent experience at this location. The young woman who works the counter at night seemed to be stretched thin due to lack of staffing but she kept her composure and provided great customer service. Give her a raise

Worst service the overnight priority shipping for my business was suppose to be scheduled after 10am since we open at 10 in morning but the driver made delivery attempt at 9:30am and left tag . It don’t know why the attempt was made 9:30 earlier than scheduled time . It was important shipment and caused me huge loss . I call them and all they said it is driver mistake and we are sorry for it .

Really busy. No bathroom

Outside drop box is very convenient.

I could leave a half star I would. Dont know whats going on, but recently the driver that was supposed to drop off our packages to our home.Would not even knock on the door or even blow the horn.And left the door tag on my car.Not on my home.Also not even necessary to sign.All they had to do is drop it off.We will not longer use FedEx personally or our business.

Had to ship a package on Saturday morning.When I arrived there were no cars in the parking lot .It did not look like any of the lights were turned on .dont let that fool you they just have a good window tint.The FedEx employeeSeen happy to help me even 9:30 a.m. on a Saturday morning!!!

This has to be the Worse FedEx shipping Center ever your delivery drivers Where did you find them at ??How can you drop my package off at the wrong Address and let somebody sign it off at LLL Thanks to your lack of work my son might not have a PS five for Christmas we work hard to try to keep our kids happy it’s messed up how you guys don’t take your job Serious !!!!!!! If I don’t get my package delivered I will hire a lawyer !!!! Something is fishy with your driver action needs to take place!!!

I had a very time sensitive item being delivered and when it didnt get delivered, I called and a wonderful women helped me get my package on time, her name is Milda out of the Raleigh location. She was fantastic and went above and beyond to help me. Thank you Milda!

They have the WORST delivery drivers. Supposedly there was an attempt to deliver my package two times, but the second time I was home!! No one rang my bell, knocked on my door, or even left a door tag. Was told they would make one more attempt on a Thursday and they didnt. My daughters birthday is Sunday and it seems that the only way I will have her gift is to go pick it up myself. Fed ex needs to fire dishonest drivers!! This is my second bad experience with Fed ex. Would never use them if I didnt have to.

Excellent customer service. Palmer helped by holding my package so I could pick it up on a Saturday vs waiting for it to be delivered on a Monday. All the team members at FedEx were very helpful and cordial.

Okay so story time. Had a package that needed a signature that was supposed to be delivered on Monday, waited all day but it says it will come until at least 8:00. Okay no problem, I had to take off work but I know I can sign for it at least. 6:30 comes around and I call asking if its still on the way, and apparently it was never sent out to be shipped but they said I could drive to get it. Fine no problem, mind you I live 1 hour away. I get there, apparently Im not able to receive the package because its locked in the truck. Disappointed but understanding since I know problems happen, so I call again to request that the package is held at the facility for Tuesday so I can pick it up on my lunch break, even though its another hour away ( just one way, 2 hour round trip ). I call before I head that way and was told yes you can come pick it up, and I get there and was told it was on the truck for delivery!! Visibly mad at this point I have to take off work ( again ) and miss a class to be sure I can sign for this dreaded package that has caused me so much time and money in gas. So I wait all day until 7:30 to find that its at the holding facility and was never delivered to me. This is unacceptable, as I have to make another trip up there tomorrow to receive something I have already paid for when it should have been done days ago. Never using FedEx again in my life.The front desk people at the facility are in no way to blame for this, its the people behind the scenes. The ones that dont have to see your face!

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Had to retrieve a package that I needed for my job. Thankfully they were open on Saturday. The staff there was friendly and quickly retrieved my package.

So I paid to have an important package delivered between 5 and 8pm. I paid extra for that service. Trying to deliver at 4.30 is NOT between those times. Im now trying to get the driver to come back and this might happen. No help, no customer service. Total waste of time, as on one appeared to care.

This place sucks I had a delivery set for this Saturday and its Wednesday still havent received it. In fact it was an overnight delivery. The right address is on there the drivers just suck. I cant believe this, very disappointed. I pray that my package would never been sent here again.

Very professional people working hard at an exceptional place. They take good care of my parcels whether national or international with FedEx Great Rates. Excellent and amazing attitudes for everyone Ive dealt there so far.

Shipment rep up front had a terrible atttiude!! Please make sure whomever is representing the company, represents the brand correctly!Pastor Dameian Battle, MBA

Overall usually no issues with Fedex but am upset, I was waiting on a package and said it was left and delivered on my front porch at 10:51AM, I had to file an investigation, call and go to the center, it wasted and stressed my day out. Today magically my package appears on my front porch...I wish they would hire drivers who actually did their job, so who who ever delivers for the 27604 area code is dumb and scans stuff and never delivers. I am so not impressed.

Great! Very professional!

FED X is horrible!! Driver lied and said package left at front door. PACKAGE WAS NOT LEFT AT FRONT DOOR!!!! Dont use FED X! I would give a negative 10 if I could.

Nice place to drop off packages for shipments

This is the second time this has happened to me. There was a delay with shipping because of weather. The next day the weather cleared up and my packages were on the truck. At 7:56pm I saw they went back to the shipping facility. No note, no one came to my house.I call and get them to hold the packages. I arrived early this morning, and they only had one package, the other was ON THE TRUCK.. that PASSED my house by this morning before I went to pick up the package.. Now, I see the package is BACK at the facility... WHY! UPS delivered its packages.. but FEDEX either doesnt knock, or doesnt show..

Elsa is the best! She was extremely professional and went over and beyond to help me track down my packages that I needed to complete a job for my small business. I was absolutely blown away by her customer service and the drivers as well.Thank you!Hyla

Nice friendly front desk lady clean office

Busy place. Friendly employees. Clean facility. Much better customer service than the brown carrier.

Good service personnel, little wait due to limited staff and busy pick up/drop off time.

Nice to have a shipping business open until 8 pm. Friendly staff and helpful in giving shipping option info.

It looked like a distribution only center but it was actually a ship center also. One of the windows was boarded up and looked like they were closed.... The clerk was nice enough to give me some tape for my box...I got lucky that day. Overall good and fast service.

Horrible customer service. Was days late on my package that I paid extra to get sooner. UPS is 10375% better and I always use them, but this time they weren’t an option. I will not buy anything else that requires me to use FedEx.

Paid a lot of money for an urgent Saturday delivery. The driver did not deliver the package because he claimed it was a gated community and there was no one to receive the package. My business has a normal store front in an open shopping center and had been open for 30 minutes prior to when they said they tried to deliver it. Called this facility to get the package delivered and was told someone would call me in 2 hours to let me know if they could even try to deliver it again today. When I asked about a refund on the shipping I was told that they were not sure if I could get a refund or not if it was not delivered today.... so basically they took my money and did not deliver the expected service

Staff is very nice and helpful

Super accommodating and very helpful, attendant helped me to the car with the boxes

FedEx is the worst company on earth. I would rather spend an hour on the phone with Time Warner that ten minutes listening to FedEx’s lies.

My package been in Raleigh since wed. It was supposed to be delivered Fri. Today is Saturday and they cant find my package.

This FedEx was awesome the staff knew what her job consisted of and it showed. The service was quick and easy

The staff at this location was very helpful. It seems FedEx has a tight policy on who does what so the staff helped me as much as possible

Drivers drive like theyre on a race track. Slow down. Nothing is worth running over a child playing. Your trucks keep flying down my street. Ive called in multiple times!! Slow Down

Overall: Rude, poor communication, and wrong address.The primary issue was not this locations fault as the online system had malfunctioned. I was attempting to set up a vacation hold for one package, but it began affecting a different package that was going to the same address. I tried to sort it out with the 800 number and they had referred me to this location where my package was at. When I got on the phone with the person at this location it took three tries to explain that there were two packages going to the same address, one had been incorrectly placed on vacation hold, and now I want to reschedule both packages deliveries for the correct date. The person I spoke with got impatient with me for her failure to understand basic customer service issues and questions. After the third time of her saying I would need someone 21 or older to sign, I told her my sister is 22 to which she sarcastically shot back can I finish? As the conversation continued she kept trying to have me call the 800 number again even though I told her each time I already had. I rarely leave negative reviews because no ones perfect and I make tons of mistakes every day but the overall poor communication skills and rudeness of this locations customer service was unsatisfactory.Update: In the end of the day they ended up delivering my package to the wrong house without getting anyone to sign for it (which they were supposed to do based on the type of shipping requested).

Refused to give me my package because my address on my ID did not match the delivery destination. I have tracking number, and slip they left on my door, and email from the shipper showing receipt of purchase and proper delivery address. They told me I had to show them a bill with my name and address on it. Aka Im standing in line, unable to get my package re delivered to my address, or pick it up at the location. Rude, disrespectful. Said they arent supposed to give me the package. Why did they decided to hold MY PACKAGE emotionally hostage?! You guys are terrible. I hate FedEx because of your location and my experience. HAPPY HOLIDAYS!

The two employees working the front counter were very nice, helped me with my packages and shipped them off no problemo.

Never received my package and when I disputed it they did nothing. They sent a report that it was delivered and signed for by some lady that I do not even know. UPS only for me and my company from now on!

Great service!! I appreciate the staff help and kindness.

Sometimes I wish there was a different star system ... like i had to LOVE IT ... because it was a simple pick up and the staff was friendly ... but no way i could give it lower as it was not a situation in which it required any more than what available!

Probably the worst customer service I have ever experienced. Girl behind the counter spent more time talking to the other lady instead of assisting me. I had to interrupt her conversation just to give her the tracking number she had just asked me for.

The staff here are very nice! Normally when you go to any postal office they are rude and annoyed but not here. They are always very nice to me and patient!

Terrible place to go for anything. FedEx is really terrible at doing business and I wouldnt use them for anything. If you are in need of intelligent human interaction, dont go to this address and dont use FedEx period.