I live in Fayetteville but bought the CT5 small Cadillac from Thompson in Raleigh in February 2020. I was notified there were several recalls on my car and it needed an oil change. My Service Consultant there was Bobby Dwyer who explained to me the CT5 needed 8 recalls and he may need to order parts to complete all of them, he arranged for me to have a loaner Caddy while mine was being serviced. They also rotated my tires so they will last longer. The car was cleaned and vacuumed so the CT5 was returned it to me in better shape than when I left it. Bobby kept me informed during the entire process and it was a pleasure doing business with him.

Thompson Cadillac is my preferred dealership. I have purchased 3 vehicles and enjoyed my experience each time. The individuals that made my purchase seamless and enjoyable were1. Mr. Devon Agee, Sales Consulant2. Mr. Marcus Jones, Business Manager3. Mr. Steven Jones, Sales ManagerThese guys are always friendly, kind, courteous, and professional. Greatest buying experience ever.

I visited many dealerships in the area while searching for a new car. On my second visit to Thompson I met Xavier Jones. I knew immediately that I wanted to give my business to him. He treated me as if I were family. He listened to my needs and helped me find the perfect car. It had been 13 years since I drove a new car and he was so kind and patient in explaining all the technology features of my new Cadillac. We will be in the market for a new GMC truck soon and I will definitely return to see Xavier.I plan on using Thompson for service as well and hope to receive the same low pressure excellent service as I received from the sales department.

The Service Department is definitively the best feature of Thompson Cadillac. From the appointment call to request a visit to the delivery of the service on my car, I have always loved the people at Thompson. It is worth the drive for me. Many thanks!

My experience at Thompson Cadillac had been very positive from sales and finance to service.

We have purchased 9 vehicles from Thompson. We will ABSOLUTELY recommend them to anyone looking to buy a new OR used vehicle. SERVICE, PARTS and BODY shop as highly recommended as well!

Shoutout to Diana with Thompson Cadillac!!! She was professional from beginning to end. She told me what she needed, and after receiving the documents put together a deal that I could not refuse. I drove up from Fayetteville after work on Wednesday evening, and she stayed to make sure everything was signed and sealed. I couldnt take the car home with me because it had not been detailed and serviced yet. I was supposed to pick it up Friday after work or Saturday. She called Thursday to see if I would like her to deliver the car to me!!! She drove my new car to my job Friday afternoon!! Thank you Diana for your awesomeness!!! If I decide to go back to a Denali in the future, I will definitely be choosing Thompson Cadillac because of you!!! You rock!!!!

We had a great experience at Thompson Cadillac. Ulysses greeted us in the parking lot and was very courteous. He was very direct and worked with us honestly and efficiently. Also Steven the manager was also very straightforward and direct. There wasn’t a lot of fluff and wasting time. They worked with us to get very close to our budget requirements.

Shout out to the Thomson Cadillac team, especially Sean Riley & the service team and Dave with his team in Express. Over the past 5 years, Ive had visited both departments more than one would expect.Im always impressed with how quickly the Express team plugs my tire when I stop by. Ive need a tire plugged probably 8 times since 16, and I dont think its ever taken longer than 15 minutes total!Sean has been great; I cant say enough about his commitment to customer service. I traded an 11 SRX, which I loved, for a 16 SRX; I never imagined I would have so many issues with the new one (maybe Detroit water). Despite the struggles, Sean has consistently went out of his way to help resolve the issues. Most recently the transmission went out and Sean did everything he could to make the situation better. I can tell he cares about my SRX too

Bought a new Cadillac 4 weeks ago and initially I was not completely satisfied due to a communications problem with the sales person. After bringing the misunderstanding to the attention of management, the problem was solved in timely manner. The management was very professional and worked very hard to ensure my complete satisfaction and with as little inconvenience, to me, as possible. I give my full endorsement to Thompson Cadillac and would encourage anyone looking for a great deal and superb follow up service to consider Thompson Cadillac. I especially want to thank David, sales management team, for his effort and professional service in solving my problem.

My wife & I drove down from Fayetteville, NC to have our 2017 Cadi XT5 looked at due to a recent check engine light. We could have went to Cadillac of Fayetteville but were not happy with previous customer service. From the moment we arrived Bobby Dwyer was extremely pleasant and energetic. He got us checked in, ran a quick diagnostic on the car & pulled up our warranties. Bobby then asked when we would be back to pick up the car & my wife & I both looked puzzled. We were unaware before we arrived that our scheduled appointment time was for drop off only. You can imagine how this would be a problem for us as we drove from Fayetteville, NC & all the loaners were booked for the day. Bobby Dwyer went ABOVE & BEYOND to provide us with not only 1ST TIME ACCURACY but a WORLD CLASS EXPERIENCE. He was able to use our GM Motors warranty with no deductible versus our Ally extended warranty, ANNND GET OUR CAR WORKED ON AND FINISHED IN 4 HOURS. Thank you so much Bobby YOU ROCK!

If I could give them a 0, I would. A 1 star rating is extremely generous. Thompson Cadillac was wonderful when we serviced our previous vehicle and when we purchased our brand new 80,000 vehicle, however it has been serviced 4 times in the past 5 months due to automotive problems including all 4 faulty tires. They have had the car in their possession for 16 days now to swap out 4 tires. Our next move is heading to Mercedes, and trading this vehicle in so we don’t have to deal with the run around at Thompson Cadillac, they’re great at lip service.

I believe a lot of my frustration was caused over the fact my SRX is the only model to have a filter in the rear differential component, which clog causing close to $3K in damages yet, the front differential does not have a filter, but has fluid?????????My service advisor was very knowledgeable in explaining how everthing functioned. He was a little abrasive even though that pretty much comes with the territory. He suggested an alignment even though Just Tire did an alignment check a month ago saying it was fine. He also suggested new tires, once again Just Tire did not suggest it.I think Thompson Caddilac would be better off by being a little bit smarter. My filter was not changed in the differential, now, logic indicates other filters or fluids could have been neglected: how about the fluid in the front differential or transmission fluid and flush. The car was in the air already beingmost garages throw in a free transmission inspection for just having an oil change it would not have taken much effort. I would say Thompson left some meat on that chicken bone. I bought my SRX about four months ago so far I spent close to $5K in repairs.

We had the pleasure of working with Mike Portillo on January 2nd. He was extremely professional, yet personable and made our experience purchasing a CT5 wonderful! We weren’t able to get to the dealership until 30 minutes prior to closing but we never felt pressured or rushed to come to our decision (even on a Saturday night!). Best car buying experience I’ve ever had and will never purchase another vehicle anywhere else. Mike was great, Thompson Cadillac was great...all of it was great!

They have had our car for 11 days to replace 1 tire....

I have to say I had a great buying experience with Thompson Cadillac. Ulysses was my salesman and did a wonderful job explaining the specs and luxury features of my xt4. He stayed well after my paperwork was complete to ensure I was safely on my way home. It was worth my trip from Virginia to purchase my vehicle. My other plus was that the financing department moved quickly to get me in and out in an efficient manner

Great experience and friendly service.

Antonio made the buying process painless. Highly recommend him for anyone in the market for a new Cadillac.

Im a service advisor for another brand and thus know how things should go. I called ahead twice, trying to get information on approximate cost of changing my turn signals and at the same time change any other bulbs which were in same area. Joanna, never called me back. Brought my Caddy in and explained the same. The 1st call I received was to let me know that it would cost me approximately 480.00 for the replacing bulbs I supplied. I asked what would the other bulbs cost while you do that. The advisor (Joanna) informed me the work was already done. I said 1) I didnt authorize 480.00 and 2) you did NOT give me the option of replacing the other bulbs whether they were working or not. I NEVER ok work without informing the customer what the price would be and thus expect the same.Manager (Greg) didnt think anything was wrong here as well. Informed me that I authorized work. Clearly this was NOT the case. Once I was told it would be 480 plus dollars I would have had my guys change them and for much less. All he did was say he was sorry for miscommunications.

DO NOT buy a vehicle from this dealer. I bought a CERTIFIED preowned GMC Yukon 4 months ago that was still under factory warranty (in addition to purchasing the extended warranty). Engine started grinding loudly within days of purchasing, the car has been in the shop with them more than Ive driven it myself. First it was the transmission, then it was engine knocking, now they say its a completely normal sound? They are now saying since its a normal noise, theres nothing else they can do... I guess I get to wait until warranty is up and Ill get to buy a new engine. Not to mention the service manager wont call back or communicate (unless thru text) and I physically have to show up to get any communication. No customer service whatsoever. So much for a $50k car. AGAIN STAY AWAY.

Experience was similar to any other auto shop. I really expected more from a Cadillac dealer. This was the first time I took my XT5 in for service and it was satisfactory. There were no perks to taking it to a Cadillac dealer. Car wasnt washed or vacuumed. When I think of Cadillac I think of luxury and white glove service. Not this time. Customer service was fine but nothing to write home about.

As we know in the service industry, people have good days and bad days. Can it be coincidence that you have multiple negative sales experiences with the same dealership? Unfortunately, this is a resounding yes.Let me start by saying that my wife and I have been loyal Cadillac owners ( 2 Escalades and 2 CTSs). Im in the market for a new SUV. My wife and I have visited four different dealerships on this rainy day and each of those visits went swimmingly. Our final destination was Thompson Cadillac. I was greeted by a gentleman and he asked could he help. I informed him that we wanted to test drive an Escalade. He looked at me and stated that the POLICY is NOT to allow test drives without a guarantee of purchase! What?! If I cant drive the vehicle, how can I make an informed decision on my purchase? I communicated this point and the salesman proceeded to ask if I wanted to SEE the inside. I declined and walked off. Little did this salesman know that were still owners of a Cadillac and have had service completed at this dealership. I call Sales from my phone and asked the woman that answered if Cadillac has a policy of not allowing test drives on vehicles. She responded no. Naturally, I was befuddled because this response was different than what I had just received as a walk in.The woman called me back and requested clarification on my request. I told her what happened and she proceeded to advise that due to the limited amount of Escalades, they are attempting to limit test drives to keep mileage low. Why wasnt that the response I got as a walk-in? It is obvious the training is bad, communication is missing, or I was judged on my appearance as a walk-in. Whatever the answer is still results in an impact of a loss in sales. Do you think a family that has owned 4 Cadillacs and still owns a Cadillac might be more loyal to get another one? Of course! Unfortunately, that will never happen with this dealership.Some may say this a one off situation and maybe give another chance. Well, this was the second chance. When we purchased our 17 CTS, we inquired about availability from this dealership! The car we wanted was on the lot. However, the woman we made the inquiry with NEVER contacted us again. So we went to another Cadillac dealership to make the purchase. There seems to be a disconnect with the Sales department.

Mr. Thompson,Let me start by saying happy holidays during these trying times and I will be anxiously awaiting the survey. In the interim I would like to express my greatest appreciation for the professionalism, courtesy and thoroughness of your employees. Thompson Cadillac is truly blessed to have an M&M connection like Mike & Marcus. From the very moment I stopped at Thompson Cadillac, Mike gave me a sense of calm as we started the process. This is my first time purchasing a cadillac, so it was very refreshing to have a salesman that was so knowledgeable about the inventory and options of all the cars on the lot. Mike even went above and beyond to give me his personal cell phone number so that we could continue to contact him or simply answer any questions I may have had. He even went as far as to respond to a few of my text messages on his days off during the Christmas holiday. Simply put, Mike and Marcus helped me to give my beautiful, lovely wife the best Christmas gift ever and put the silver lining on ending this crazy year of 2020. Do whatever is necessary to keep these two gentleman on your Thompson Cadillac team. They do you very proud and they exude the professionalism and demeanor you want Thompson Cadillac to be known for.v/rWindell McCloud

I am from out of state and was in the area for a business trip when a check engine light came on in my 2019 Cadillac. I came in to Thompson at 7 a.m., and even though I didnt have an appointment, was treated courteously by Scott in the service department. He was able to get me back on the road, and gave me his personal number to call if I had further problems. Thanks to him, my business trip was not interrupted or delayed. Thanks!

Thompson Cadillac has what it takes....great product; great people; and a caring attitude regarding dealing with the customer. Love our new Cadillac!

If I could leave a zero I would, this place has terrible customer service! I purchaced a 2021 Escalade from them out of state 2 months ago and im currently stuck without valid tags!!!! Dont waste your money here these people do not care...

Great Service, Prompt Delivery and Best Price.

Devin Agee and Brian Blair were very thorough and efficient. They made buying a car stress and hassel free. Thank you both.

Best in the business the service department is definitely 10 stars ask for Sean.

Wonderful team. Enjoyable process. Highly recommended.

If I could give them a 0, I would because one star is too high of a rating!!! I took my car in to have it serviced and was quoted $330 for the part. After the part was installed the service advisor comes over and walks me to my car and tells me that the part they installed was $1500. The manager was very rude and was getting an attitude was my husband and I. He proceeds to tell me that he can not give me the part for the price that I was quoted and my options were to pay the $1500 plus labor or they can remove the part. They were attempting to charge me 2 hours of labor but when I told them that I am not paying the money, they removed the new part and installed the old one in 30 minutes!!! I would not recommend taking your car for service to these CROOKS!!! That is not how you to business!!!

One of your best technicians for Cadillac. Always providing exceptional service.

My husband and I always have a great experience with this dealership and Devin Agee. He is very professional and goes out of his way to ensure we have everything we want in a vehicle. We purchase all of our vehicles from Thompson’s.

Best auto dealer I have ever dealt with.

If you are a Cadillac owner - this is the only place to go in or near Raleigh NC!Back again-can’t say enough about what a positive experience each time I go to Thompson Cadillac. Thanks Sean Riley for excellent customer service!

I had a good experience when leasing the vehicle however it has been over a month and I cannot get my permanent plates. Also, although the sales agent took my insurance information—he did nothing with it as I have since found out that I have been driving the vehicle for 1 month without insurance. I have been calling leaving messages regarding my plates and the title representative at the dealership does not return my calls. It’s unfortunate that what was originally a good experience is turning sour quickly.

Outstanding and friendly service at a great price.

Our wonderful experience started with Sean Riley in the service department. He has always taken exceptional care of us and given us good guidance with a difficult and some times confusing used vehicle we purchased at another dealership. He then emailed us a photo of a new CTSV you had in showroom, knowing we would like it. He introduced us to Charles, who is an outstanding wealth of information on the vehicle. He definitely exceeded all expectations. Finally we met Marcus, who was really fun to talk with. Marcus told us all about the incredible care that Thompson takes of its employees and what a great company it is. This made us feel even better about our purchase. From beginning to end, this has been a great experience.

Lee and his team did an excellent job helping me and my family with our automotive needs. Over time we have bought multiple cars from the Thompson family and couldnt be more pleased. We experienced the same level of customer service in the service lanes too. Great dealership!

Folks were very nice and got me in and out quickly, with my early appointment!!

This dealership is truly full of professionals - from Sales to Service! I have never been more impressed of a staff and their attention to detail. Thank you Thompson Cadillac for all your dedication to complete customer satisfaction!

Very professional and informative staff. Clean facility also!

Good service they just take a week to call back

Only give a star because I have no choice to give nothing. I have had the same two on-going service repair issues since June 2019 and to date still not resolved. The service reports are consistent with the following statements: can’t duplicate the issue (squeaky noise) and vehicle operating as designed. Kid you not.....obvious noise issues too. My answer to that: let the CEO of Cadillac ride in my 2017 CT6 flagship car and see if he agrees!!P.s. the person standing next to me at the service dept said his car had been in repair for a month. If you only heard some of the comments these advisors were making to the customer.

Customer service is great!

I had the paint and collision shop paint match a spoiler taken from an Ats-v. The painter, Chris, made the paint look immaculate. I highly recommend his work. Frank quoted painting at a reasonable priced after having talked with Chris to see how long it would take him. Considering that I purchased the oem Part from ebay, had I gone to the parts department the unpainted wing would have cost double what I paid for the part. Then I would have had to pay for paint. I came out saving myself about 2-300 dollars. Overall service was great... The receptionist Tammy was awesome to speak with. She handled my initial questions and when I had more paint related questions she handed me off to Frank. This group has great customer service.

Good service in customer service dept.

Wow what a fantastic place! I’ve had painful experiences in the past with other dealerships, but this time I went to Thompson - Devin was great! He answered all my questions and he was easy to talk to.

Talked with a salesman all morning about a truck. Couldn’t get him to respond all afternoon just to find out he was selling the same truck to another person. Is place is a joke. Wasted my time here. Wouldn’t ever do business with this place.

They left off my valve stem cover and then said it wasnt on there and it was. Asked them to replace it and havent heard back come on it is a $3 dollar part and I may not come back. I have spent over $10,000 in less than two years and this is too much will start looking for a new dealer. This sucks to lose business for something as small as this.

Always 5 stars from Sales to service. Just had the service done on my husbands SRX, Sean took care of all the details, kept us upto date as far as the diagnostics and what would be needed. I bought a used SRX from Bryan B. in January also, great service, easy to buy and great communicationWould highly recommend Thompson Cadillac

I got my car serviced at Thompson Cadillac today. The staff was professional, thorough and super nice. What a great experience!

Great technical work and wonderful communication. As a fellow service provider I highly recommend!

Ulysses did a great job working with me. He was ultra professional and easy to work with.

Purchased our car from Thompson in 2016 and couldnt be happier! Everyone has provided us with great customer service, and we will continue to go to Thompson in the future.

One of the best experiences I’ve had at a car dealership!

Excellent Service!

Great customer service

One thing is before selling, another after selling.