So here was the situation I was in. I live in Northern VA and was traveling down to North Carolina with the family. Our Infiniti check engine light came on halfway to NC. Concerned with the light I called the dealership 15 mins before they closed and asked if I could come in the following day.When I showed up the following day without an appointment and spoke with David one of their Service Consultant. I explained that we’re on our trip, we only have the one car and I was concerned with driving 5 hours back to VA not knowing what was up with the check engine light.David was awesome !!!He said that he would get it in and have them take a look. He got our car looked at right away. Our issue was fixed, washed the car and had me out the door in about 1 hour.Great Customer Service, Great Service and Great Experience.

Had the best experience at Crossroads Infinity today. Immediately felt welcomed on the lot with no pressure to buy. John, Vinny and Yuri y’all were great to hang out with and joke around with. Unfortunately I didn’t purchase a vehicle today but will definitely be back and recommend others to give them a chance. Thanks again guys.

Mr. McMillan along with the other staff was very professional and courteous today. I had a great deal of business to handle around Raleigh: and I was able to do it with your loaner while the oil change was taking place.Thank you all again .

I bought my first Infiniti in Austin Texas and drove it to North Carolina and traded it after three years for another Q50.I have to say that the customer service experience was amazing at Crossroads Infiniti. My sales rep Naz Mytskan was very professional, courteous and knowledgeable. He listened and paid attention to my preferences and dislikes and made sure I was happy with my selection. The car purchase experience was very pleasant thanks to the efforts that Naz puts into his customer service. Ask for Naz, he will assure your satisfaction.

I truly enjoyed the service and how quickly they got me out the door. I was there less than an hour and most of that time was signing the necessary papers for title taxes and tags etc…which was the easiest thing in the world and super awesome.When I came in Chris Jones happened to be right up front. He took me straight to vehicle. He let me drive it up the road. He would have let me go further but I didn’t need too the cars there are amazing and drive so wonderful! His sales service was out of this world. We came back in (my daughter was with me and on the phone with husband) she and I discussed price and we walked into Chris’s office as my daughter and I were discussing pricing and Chris did not even take a seat Before he simply asked how much we wanted to pay! I explained I only wanted to pay a certain Amount cash. Not 5 minutes later he came back with Mr Sunny Chauhan and they had a pricing paper which Sunny discussed with me. I told him we were still higher than I wanted to pay and he and I looked (as he explained) what we could do to get me where I wanted to be and we were able to decide on a price in less than 2 or 3 minutes. All that was needed was paperwork to be signed.About 5-10 minutes later Mr Jason Kim came into Chris’s office (while Chris was out cleaning up the car). We walked down to Mr Kim’s office and he had a smart signature board in his desk which made signing paperwork fly by. It took may 10-15 minutes to get everything signed, then I had to sign a few originals and have notarized. The best part was he downloaded all of my paperwork onto a little USB keychain and we were ready to go. Once we finished it hadn’t been an hour yet so “no traffic on the highways” Chris walked is out to our cars and they had cleaned it all up and Chris had filled the tank to the top. He put my 30 day tag on and shook my hand and sent me on my way.They were all so nice and seriously helpful. I had a great experience purchasing my vehicle.I have never purchased a vehicle in my own. I was completely impressed with how I was treated by each person and how they had the step ny step order you go through to purchase the vehicle.I did receive a call about 3 weeks ago from Chris Jones to make sure everything was great with my car. Of course there were no complaints.I had to call the office today because I still have my 30 day tag from May 5 so o spoke with John Multon, another finance manager, and he was super quick to check on title tags and registration.I hope I am able to purchase my next car from them. They ARE the ULTIMATE DEALERSHIP! The only one I have ever wanted to go back too.

My wife and I would like to thank Mr. Glenn for all his help choosing a car. He took his time answering all our questions and was very nice. Thank you again for this good experience.

Donnell Terry (sales) Yuri (management) all provided outstanding service. This was our first experience with INFINITY of Raleigh, which was found by a google search in the area - excellent service!. We would definitely recommend INFINITY to our family, friends and neighbors. They are a hands down top-notch organization and we would absolutely purchase another vehicle from them.

My experience at Crossroads INFINITI of Raleigh was good. We are very pleased with the service and Chris was very nice and helpful. Im enjoying my new vehicle. Thanks so much!

The salesman was really nice even though we told him we was just looking. We had been to over 10 dealerships and he was the only one that offered us a cold bottle of water. Thank you so much Mr Naz Mytskan and your kindness will always be rewarded!!

Experience was great with Jeff Brown! Made the process easy and quick! I would recommend this dealership to anyone looking a car! We purchased a used Honda Accord !

Awesome experience. Very courteous and professional

Crossroads Infinity Raleigh NC has been servicing my Infinity for four years. I always know that my SUV will be taken care of. I love the way as a customer you are treated with respect. Also while waiting in the lounge you have snacks and drinks available. Crossroads Infinity keep doing what your doing. Great job!

I have never bought a vehicle from here but I do drive an infinity stopped in there for a question the guy I spoke with which unfortunately I dont remember his name but he was great very helpful the guy in the office was also very polite and very helpful I would recommend this place just because of the customer service if anything

I absolutely love Crossroads Infiniti-Raleigh! They have treated us so well and have taken care of all of our car needs. We dealt mainly with Yuri and Chris and they were GREAT to work with, but everyone we encountered was so professional and helpful from start to finish. I could not ask for better customer service!

If you’re in the market for a car I highly recommend crossroads Infiniti of Raleigh. Aron was great! He was super easy to speak with and work with.

Got a QX50 from them last week and it was a great experience. All the people we very professional and didnt over sell like some agencies do.Got a great price verified by shopping around in other cities.

Knowledgeable, courteous and professional are words that just begin to describe the experience that I had at Crossroads Infiniti of Raleigh. They answered questions and walked me through the entire process. And that loaner courteous car was very appreciated while repairs were done to my vehicle. I drove 2 hours from Parkton NC just to go there and it was well worth the trip.

Purchased two new vehicles on same day. Staff knowledgeable and polite. Salesman Aaron Herrera handled transaction and personally delivered both vehicles to my home 120 miles from dealership. He spent sufficient time giving tutorials on various electronic functions available in each auto.I highly recommend this dealership.

Wow, what can I say about Donnell Terry? oh I know Persistent Donnell was persistent in making sure that he accommodated my wish list, without the feeling of being harassed. Donnell was kind, and respectful I suggest you see him to ensure you get exactly what youre looking for. Love My Car!

One of my best experiences at a dealership. The salesman Darnel was amazing. They go above and beyond with throughout the entire process.

I HIGHLY RECOMMEND Crossroads Infiniti! They go above & beyond with customer service and made my car buying experience much better than I could have imagined. I usually hate going through the whole process of finding & buying vehicles- but I can assure you, these guys really go out of their way to take care of you and give you the best deals possible. It has really been a pleasure to work with Yuri & Donnell. Thank you so much!

The personal care and treatment I received when purchasing my car from INFINITI of Raleigh was outstanding!!!! .K Jeff and Yuri attention to customer care was more than I have ever experienced at dealership....by the way I LOVE MY INFINIT!

Always fantastic service!! Very honest and great customer service. Joshua was FANTASTIC and great to work with

Amazing Experience all around. Thank You to Mr. Yuri, Aron H, and John. They are very knowledgeable, friendly, and professional. Best experience purchasing a vehicle (including visiting dealerships for test driving). Go see them for your next purchase, they will be just as exceptional as they were with us. Thanks Again!!

Even with a mix-up about the day my service appointment was scheduled, things worked out really well. I was given an immaculate loaner vehicle to use while the service techs performed routine 60K maintenance on my 2012 G37XS. Although it took a bit longer than the four hours estimated to complete the work due to a shortage of service techs, I was given the opportunity to use the loaner for another day. My car was returned to me as promised on the next day, vacuumed, clean and with no added charges as may happen at other shops. Thanks guys!

I had work done on infinite back in April 2021! Paid about 9000$ One reason was upcharged work was done to my car I didnt authorize! Went to general manager he didnt care just wanted the money! I have proof of what was authorize by me! Now the mechanics did only what they was told! Before work is done you are sent an email to approve or disapprove work which alot of work done to my car I didnt approve! Now I understood that work still had to be paid so I said I would use my 10 percent off dealership coupon! Was denied to use that even my veterans id! To this date still have not provided me with the work I approved of! Now my next step is going to court good thing I saved everything I approved of! BEWARE Of This Dealership!

I had a 9am appointment to have my 45,000 mile service on my QX50. My Service Advisor was Joshua McMillan. He git my car signed in and advise me that my Service would take about 3 hours. I also so had a couple of things that I needed them to look at for me. Joshua, had all my issues checked out snd addressed for me. He kept me apprised on thought out my appointment. My Service was completed and all my concerns were addressed within that 3 hour timeframe. I appreciate the time and attention that Joshua dedicated to making this Service a smooth and painless process. Thank you Joshua for being Customer Focus….it means a lot to us Customers!!!

I bought my QX 60 in Carey but I always get serviced at the Crossroads Infiniti dealership because they’re the greatest. I heard some noise late in the evening before closing and I was assured it will taken care of before work and it was done with two hours to spare. Thank you Michelle and Michael for the great work that you both due.

I just had my QX60 serviced at INFINITI of Raleigh and couldnt be more pleased with the whole process. They were able to work me in within a day or two of calling and Joshua McMillan, my service point of contact, kept me informed of everything all along the way. The waiting area exceeded my expectations with computer stations, comfy furniture and a complimentary coffee, water, soft drink area, along with pastries. Staff often came through to check on customers waiting, asking if they could get anything for us. The complimentary car wash and vacuuming of my vehicle was icing on the cake! I literally drove away thinking how grateful I was to be a part of the INFINITI family.

This was my first time at an Infiniti shop in Raleigh and I had a great experience. Michelle was able to fit me into the schedule on the same day that I called to make an appointment, and Reggie was fantastic to work with! He gave me all the information I needed to make a decision on the work I may need done, without being pushy. I will definitely be back for all other car services that I need. Thank you!

We worked with Chris Jones to get a 2021 Infiniti Q50 and he made the process so smooth & easy. This was the BEST car buying experience that we’ve ever had! In and out the dealership in under 1 hour!

A simple oil change and they couldnt get it right. After 4 requests to leave a review I am finally leaving a review. I dont own a Lexus, or even live in the North Carolina, but they sent me an email advising of my service appointment. In retrospect I should have cancelled the appointment and let the true owner just show up, but I was courteous, called them the day prior advising they had a bogus email and asked them to correct their records when the owner showed up for the appointment. While stated were making a note for the service manager, no one took responsibility and the bogus emails remains uncorrected with multiple requests for reviews. Havent received a similar survey request from Lexus USA to review the dealership - yet.

Easiest car I ever bought. The price was clear and the paperwork was straightforward. Didn’t feel like I was being cheated. I could see exactly what I was paying and how much I got for my trade. The manager and salesman were very nice.

The staff always provides friendly and courteous service.

Chris, Yuri and Rob provided outstanding service to us. This was our first experience with INFINITY of Raleigh and they didnt disappoint. We would definitely recommend INFINITY to our family, friends and neighbors. They are a top-notch organization and we would absolutely purchase another vehicle from them.

My experience was great! My advisor kept me informed. My car was ready within a reasonable timeframe. It was washed, and I have not had any problems with the work performed. The staff was friendly and professional. I chose to wait on my car, and social distancing, waiting 6 ft apart and wearing masks was being practiced by everyone.

I went to the Infiniti of Raleigh for an oil change and for them to take a look at my brakes. (I had a really loud squealing sound when I backed up). They changed my oil, but couldnt tell me anything about the squealing noise just just know my brakes arent bad and that I have possibly two more oil changes before my brakes needed to be changed. I wasnt satisfied with what the mechanics said, so I went for a second opinion at the Nissan dealership. Nissan sent me photos of my brakes which were completely bald and also a picture of a pin that Infiniti forgot to put back where it belonged and it scratched the inside of my rim. I called to speak to the service department manager, all he said is he can give me a discount on more brakes. Im highly disappointed in Infiniti at this point.

Rob, Chris, Sunny and Yuri made this process pleasant and smooth for me. My brother recommended Chris to me. They were outside to greet me and was willing to answer all of my questions. When I had no more questions they made it quick and painless which is the way I need it. I definitely recommend this Infiniti dealership!

I absolutely love my car!! And would never have gotten it without Chris going back and forth crunching numbers for me!! Raleigh Infiniti was great!I would recommend the dealership without hesitation!!

Naz was our sales rep. Was fantastic to deal with! Very very different experience than all other dealers. Sales manager stepped in and wasnt necessary but was a pleasure to meet him. Hope the after sales support is this great.

Very friendly staff who were knowledgeable about my vehicle. Thank you!

This is my 3rd Infiniti from Crossroads. And it is not just because Infiniti is a top quality auto. There service team is spectacular. My wife drives the Infiniti’s and deals with the service team with pleasure. For that reason she has turned down purchasing Mercedes,BMW,and Lexus.

Outstanding service. The service representative was just helpful and accommodating, I am very pleased with my service.

We drove three hours Saturday afternoon to meet with Naz Mytskan, the salesman who had initially helped us online.There are plenty of car dealerships in the Hickory area, and we visited a few before making the trip. In all honesty, it was worth the drive. We received a mind-blowing deal on a 2020 Buick Enclave from INFINITI of Raleigh. As we all know, theres more to buying a car than just see, like, own. This is where Naz made such an impression.We are in our 60s, considered senior citizens by society, not something Naz and Sonny would have known through texts and calls. Their service was outstanding. Naz was thoughtful, taking a detailed video of the Enclave for us, he was well informed about the vehicle and worked with Sonny to get us that spectacular deal. Since we did the credit app online, Naz promised he would have everything ready to go so we wouldnt have to spend an extended amount of time in the dealership. True to his word, things were in place when we arrived! Rob, who helped with finances, was incredibly efficient at explaining the multitude of forms we signed and gave great advice on what extra plans we might want to purchase. This is an terrific dealership and its our pleasure to recommend them to you.

Never disappointed in the level of service provided, been an Infiniti custoner for more than 5 years and the service goes beyond exceptional

YURI and his team always do an exceptional job! Ive purchased all 4 of my vehicles from them and honestly couldnt see it any other way. Theyre like family to me and I have always felt comfortable purchasing Infiniti vehicles. YALL ARE SINCERELY THE BEST!!

The service advisor was very helpful and respectful, as well as being able to see the tech working on my car gave me confidence that they had done a good job and I have not had any issues since.

One of the best car purchasing experience I have ever had referring to the Infiniti dealership and the awesome team of salesmen the have their, they aim to please, and the cars are great also this is my forth one I have purchased from this dealership.

The work was done as promised and the price was surprisingly competitive.Ill probably go back for future service.

The staff were courteous, professional, thorough and thoughtful

Every time i come to this location i have issues. Took my car i, to look into work that was completed nearly a year ago. The representative i spoke too told me it was still under warranty. After having the car for 2 days and unable to “duplicate” the issue i was still charged diagnostic fees although they couldn’t find a issue, and to my knowledge the only thing that was done was car taken on test drives. They are called the stealer ship for a reason. I will not bring my car back to this location.

Love Infiniti SUVs...the look...feel...and most of all the drive! My buying experience was absolutely awesome through Crossroads Infiniti of Raleigh. Everything from test drive to purchase of vehicle was done with sales rep coming to my home...cant get any better service!!! Im sure QX55 will grow on me, but I still miss the QX70.

Excellent service! I called for an oil change and they saw me the very next day. I was in and out very quickly with a full report emailed to me.

Best car buying experience Ive had in a long time. Staff was extremely patient, professional and courteous. They made sure I was 100% satisfied with my new vehicle purchase and went above and beyond. My new vehicle was in excellent condition with a price couldnt be beat. I highly recommend Infiniti of Raleigh and my salesman Naz for making this such an enjoyable car buying experience!Keep up the great work!

Great customer service. Even though I had a bad experience the first time I think they made up for it this time. I couldnt believe how inexpensive oil change was.😊 I have been paying too much all this tome.

My wife and I had a fantastic experience working with Sunny and Aron at Crossroads Infiniti in Raleigh. Top notch customer service and no hassle. The way a car buying experience should be. Service team is outstanding too -- and Paul the GM is extremely kind and cars about the dealership and its customers. Highly recommend Crossroads Infiniti of Raleigh.

The best experience Ive ever had at a dealership. I brought my Infiniti in for a recall and to figure out what the noise was in the front of the vehicle. Ive only owned the vehicle for 3 months and have put less than 2000 miles on it. The service department helped me work with the dealership that sold me the car in order to get the repairs done and paid for. The waiting area was clean and well-stocked with snacks, beverages and wifi. Overall a positive experience. I wont bring the car anywhere else now.

When I bought my first Infiniti in 2008, my service representative asked me to try their service at least once. Now, 13 years and 4 Infinitis later, I have never been anywhere else but Crossroads Infiniti for my service. Not only are the staff friendly, they are also efficient and knowledgeable. The walk-in service is great when you have time. The scheduled service and loaner program are exceptional (a loaner was one of the reasons for a newer Infiniti).With any service I have had at Crossroads, I have never worried about leaving that service and confidently driving either 5 miles or 2,000 miles (Ive done both). Infiniti and Crossroads Infiniti service are a great pair that I highly recommend.

Kelvin was truly exceptional in his customer service and presentation. I will head back to Crossroads Infiniti to solemnly work with him. He took the time to explain the kind of work that needed to be done to my car and helped me to make the correct decision. Truly a lasting impression. Everyone else at the dealership was extremely caring and helpful from the receptionists to the mechanics. Truly a great dealership!

Just bought a car from here after eyeing it for a few months. SO glad I finally did! I worked with Salah, Sunny, and Rob and they were all great. I even forgot my garage remote in my trade in but they kept it for me until I could come back and get it. And needed a new battery in the remote for the new car and it took two minutes to replace. Infiniti is amazing, it’s my second one and I honestly don’t see myself driving any other make. BUY YOUR CAR FROM HERE, you won’t regret it!! They’re there for you even after you’ve purchased and are long gone.

Always fast and thorough, friendly!

Without a doubt, Infiniti of Raleigh provided the best customer service and professionalism of any dealership I have ever visited in looking for and purchasing a car. Chris Jones was a professional, respectful salesperson who left no stone unturned in helping me find a car. I will be a repeat customer. Thank you!

I purchased a q50 red sport today from Naz at Crossroads Infiniti of Raleigh. The car is awesome, Naz was 5 stars.. He answered all my questions and helped me every way he could. I will definitely purchase my next Infiniti from this dealership and Naz.. Thanks so much..Kerwin Heath

The part took a while to come in. Can’t blame them for that.

Infiniti of Raleigh is the ABSOLUTE BEST dealership I have EVER dealt with(and I buy a lot of cars, lol!). They have top notch service, and really try to make the purchase experience wonderful in every aspect. Chris Jones is the MAN!!! He even assists with things that won’t yield him a personal benefit, but because he enjoys helping. Sunny and Yuri are class A Team Players as well. I would buy any brand from this team because they know how to treat their customers!!! My wife and I will always check with this dealer first.

This is a Excellent Dealership to do business with. First and foremost it s a Christian Run Establishment, a no nonsense business that treats their customers with respect. A very clean dealership, that understands your desire to purchase a big ticket item. This is a no hassle shopping experience for your next new or used vehicle. If I purchase another vehicle or know someone with good credit I would highly recommend this dealership.

WENT TO DEALER FOR A FULL VEHICLE INSPECTION AND WAS HELPED BY JOSHUA MCMILLAN WHO WAS VERY INFORMATIONAL AND PROVIDED EXCELLENT CUSTOMER SERVICE. HE EXPLAINED ALL THAT WAS BEING DONE AND WAS VERY HELPFUL. I WILL SURELY BE SEEING THEM AGAIN ON A REGULAR FOR FUTURE SERVICES.

Had an awesome sales experience with Naz Mytskan. He is very knowledgeable about the Infiniti product and brand and provided superior customer service. He even touched base after the purchase to ensure that I was satisfied with my q50. His offering to tint my windows post purchase for no out of pocket cost was additional icing on the cake. Luv my new ride thanks to Naz!!

The entire staff was extremely helpful and Scott, the technician was very knowledgeable and professional.Thanks!

Terrible customer service. Employee I had an in counter with was so concerned with being right, she didn’t take the time to try and resolve the problem. Most unprofessional experience I’ve ever had there on 02-13-2021. Would not recommend to anyone.

I purchased 6k mileage QX60 (preowned) thru online. I had a video call before purchase online. that was my mistake. I am not able to see some small/minute scratches on the car. They told me  it is showroom condition so  i believed them since reviews are good and branded infiniti showroom, moreover better APR compare with another dealer close by. Finally, a week after I sent pics of scratches  to fix . They didnt help me to fix them. I was disappointed that I could purchase the car which was close by even though the APR is little more.

My service was top notch at Crossroads Infiniti! Joshua and Michael both provided excellent customer service. Couldn’t have asked for better care of my car. Thank you!

I did not purchase here however I would like give recognition to salesman Chris Jones. My family arrived to the dealership at closing to “look”....... However Chris made us feel like we were the VIP family of the day. He took his time to take us thoroughly through all the features and benefits of the car also a test drive. He was great with my 13 year old know-it all son and ALL of his questions. Chris Jones gave us attention, time and superior professionalism. I feel his professionalism and integrity is unmatched in the car sales industry.

The absolute best service ever!

Best experience I have ever had! My niece made an excellent choice and I will return when its time to purchase for myself. Thank you for the great care you showed to her and for carefully walking her through the process and answering all her questions.

One of the best experiences Ive had when purchasing a vehicle...welcoming, helpful, attentive... i was very impressed....top notch!

Thank you so much Infinity And thank you so much to Mr. Herrera!

I love this place Im in debate if I want my truck

I’ve been buying cars since I was 17 and I am now 36 and I’ve NEVER had an car buying experience like my INFINITI experience. Salah my salesman Customer Service was BEYOND on point, the Finance Manager was down to earth and generous. This whole establishment is exceptional. When they see a car pull up the come out to great you and you don’t feel like it someone jumping out at you to get the sale first. The device department had me feeling like I was a star 💫 when I had to take the car to get service. That in itself was EASIEST service experience I’ve ever had from the time I picked up the phone to schedule to the time I went to get the loaner to when I picked my baby back up. The pull the cars up have your door open for you air on and offer you something to drink and I even got offered more of those delicious cookies. The ONLY complaint I could give is when I first brought my car and got it home it had so much dog hair under the rugs in the seat belt clamps and under the backseat head rest I was sneezing for days until we got it all out 🤦🏾‍♀️ My son and I are seriously allergic to pet hair. I blame myself for not giving it a better look over before I brought it though. I was just SO excited I FINALLY was able to get the car I wanted and I’m sure they would have corrected that issues had I brought it to their attention but no starts lost here. It still was a wonderful buying experience. Thank you. Crossroad INFINITI 😘

GREAT CUSTOMER SERVICE!!! Will definitely get my car service here again. Phillip was very helpful in service and Matthew was SO great with helping me with parts. My car was also very clean inside an out!! My mats were very clean! Very satisfied with this service.

My name is Robert and I have been an Infiniti vehicle owner for over twenty six years. I feel that must inform you all that Crossroads Infiniti of Raleigh NC is a First Class car dealership. The reason being is that Ive been to many car dealerships in my time and I honestly make this strong statement. Speaking frankly, I had no intentions of purchasing a new vehicle but merely obtaining information on returning a leased one. From my initial introduction to my departure, I was treated with the highest respect and Superb customer services. Not only once, but during several visits and the entire dealership staff from top to bottom (e.g. Mr. Paul Clements, Mr. Yuri Mirzoyan, Mr. Chris Jones, Mr. Rob Perry and Ms. Nancy and Ms. Michele) were consistent. Mr. Mirzoyan and Mr. Chris Jones gave me some the best incentives and options to ensure that I would be happy. To share with you more about their genuine hospitality, even months after my vehicle purchase, they all still treat me like an Infiniti family member. I cant begin to express the sincerity and kindness you will receive by doing business with Crossroads Infiniti of Raleigh. But, Ill challenge anyone to find out on your own by taking a trip to Crossroads Infiniti and youll be a testament like me. Guaranteed. RWA 2/23/2021

Excellent service! They are honest and always go above and beyond!

Greatest car buying experience of my life! The cars are amazing, but the service makes this place special. Yuri and Naz set the bar for excellence in salesmanship and service. Never seen anyone work harder to get a deal done than these two gentlemen. Courteous, patient, professional.

Samantha in service was great. Very courteous and professional

I am highly disappointed in the service that was provided at the this location. I never write Reviews, however this was warranted. I waited to write this just in case someone reached out to right the wrongs, but no one has contacted me.The level of service has drastically dropped at this location, I took my car in for simple brake and oil change. Three months ago, typically set all appointments at 8am. 5:20 comes around no one has called me. I call to check in for them to say your car is ready. Huh, why hasn’t anyone called to inform me? I pick my car up. go back three months later to get brakes on the rear, oil change again and check the squealing. I pick up josh tells me everything is good squealing gone. Great, 2 days later squealing still there, I go back, Josh says we will take a look, he calls squealing is gone the tech said you had off market rotors and brakes. Wait you all put new rotors abs brakes in the car. Josh say sorry it was a mistake, he resurfaced your rotors, all is good you can pick up your car. . I get home 1 week later still squealing. I call, I am a little annoyed at this point it’s my 4th visit. Josh never calls it’s 5:20, I am off work. Is my car ready what’s going on no one has called me. He stutters, well you need new rotors, really after 4 visits you are just now figuring this out. Unacceptable, you have wasted my precious time to tell me I need new rotors. You could have told me this three visits ago. But now I have to pay for new rotors that could have been done three months ago. I ask how will you compensate me for my time and why were the technicians that incompetent that they could t have figured this out three visits ago? He say mike will give you warranty in your brakes. That doesn’t help me, is it a life time warranty? No!!!I will never visit this location again. The mere fact that I have to call to see what the status is with my car is unacceptable, technicians are not giving proper diagnosis, and no follow up from management is unacceptable. I will never buy another Infiniti let alone service this one at the raleigh location. This Q50s has been nothing but problems since the day I bought it.Let me not forget to mention the recall a couple years ago, they had to replace the entire brake package and rotors. And I had to take it back 3 times for them to tell me there there was a recall.

Awesome service. Quick check in and check out. I drive 45min here just to get oil changed. Well worth it. I know they will check everything and let me know if I need anything else.

I give it a five star because the service was great i will recommend any one to this dealership the people are great

It was a wonderful experience. Joshua was very helpful and provided great customer service.

Outstanding service and reasonable pricing!!!

I really enjoy my experience at Crossroads Infiniti. Thank you Mr. Reggie Strickland for your great customer service providing detail information and great options that covered my needs. Mr. Reggie Strickland and his service Techs provided fast service and going above and beyond to make me look forward to coming back. I was out of town when my issue came about but chose to wait to have my service done here because you get treated like family. Again Thanks Mr. Reggie Strickland.SR

Dave was my service manager and he was very helpful

I was looking for a car to buy from Raleigh NCs Infiniti Crossroad. Chris Jones and Yuri walked me through the entire buying process and came up with a great deal. They took the time to explain all the steps and offer great discounts on the new QX60 and gave me a fair price for my Q70 5.6. Chris and Yuri are customer service oriented, caring and seeking to meet customer needs and expectations. They are truly an asset to the Infiniti company. This is my seventh Infiniti car that I buy. If I could give them more scores I would, because they deserve it. I recommend them on any Infiniti car purchase. Dont forget to let me know when the new Q70s arrive. Thank you very much, my friends.

Really good communication while my car was there with the phone call updates. The loaner car was great. Liked getting my car back clean as well. Overall, pleased with everything there.

Hey crossroads was a lot of help when it came to buying a car... My salesman Aron was the best, he really takes pride in his work... I will definitely tell a friend about these guys...So if you want to buy an Infiniti, please take your business to Crossroads Infiniti.....

Excellent customer service! They have won my business forever!

Excellent customer service ....the repairs were done professionally and the service was great

Good customer service and quality work.

Did not have a good service experience. The service Rep. makes all the difference when it come to having a good experience at this dealership and this time they fell way short.

Brought my 2013 G37x in for an oil change and state inspection this past Monday. It was easy to make an appointment for the timeframe I wanted. Reggie Strickland was my service advisor and did an excellent job of seeing that I had a great service experience. The waiting area had full amenities, and I also appreciated the complimentary car wash, chocolate-chip cookies, and water when I left!

Very nice and friendly environment, I works with Dee and she is kind knowledgeable and full on energy and I hope we can find a deal that works for both of us