I arrived an hour early for my appointment to sell my car and was expecting to have to wait but I was taken in right away in after they inspected the vehicle and doing some paperwork I was out of there in less than 2 hours. They have the process down to a science and every person I dealt with was professional and pleasant. The dealership was well lit and clean.I highly recommend CarMax in Raleigh!

The easiest car buying experience I have ever enjoyed. Our salesman, Prince was top notch, courteous, friendly a pleasure to talk with. The finance personnel, especially the gem whom handled the paperwork, she was of great character and we all shared a few stories, photos and laughs.I will buy another vehicle from them once the need arises.I bought the car online, financing was done over the phone. Total time from start to finish was within 2.5 hours.Kudos to the staff at the Raleigh location on Greenwood. Top shelve treatment, no doubt.

If you go here you need to work with Willie Weeks! He was incredible friendly and a true pleasure to work with. There was an accident with the car during the purchasing process and they had to repair it before I could buy it. I was really upset because we had driven two and a half hours to get it, and had to leave with nothing. But Willie was on top of it and kept me updated on what was going on, they had it done in 3 days and he got me in and out the next day. Love the car and shopping here was the best car buying experience Ive ever had. If you see this Willie you are an amazing dude!

Best car selling experience I ever had. They matched the exact quote which I got from their online website. Their staff was super helpful, nice and welcoming. Would definitely recommend them.

We had another excellent experience at CarMax! We actually had 2 salesmen. Our first salesperson, Ty, was very helpful and actually pointed us in the direction of the car we ended up purchasing. We forgot paperwork so had to go home and come back. When we did, we received help from Corey. He was awesome! Friendly, knowledgeable and not pushy at all. He was honest also which is refreshing. The process was easy and painless.

The experience selling my car to CarMax was amazing. I did the Online Offer several days before I went to CarMax but forgot my paperwork. Regardless, the CarMax team was able to look up my offer in their system by the License Plate information.After a short review period (maybe 30-40minutes) the team came back with affirmation that the online offer would be honored and proceeded to the next steps. Personally, I had a time constraint that I needed to work within and let the business team know upfront. They were very accommodating and able to get me out of there with check-in hand in just about 2 hours exactly! That may seem like a long time but considering the paperwork required, legal verifications, car review, and other regulatory requirements, I simply cannot express my gratitude enough for the extremely fast turnaround.Also, the Business and Signing center team was AWESOME! They took the time to review my paperwork, help me quickly get through signing, and were the nicest team I have worked with within a really long time.Overall, excellent customer service, very effective team, and awesome experience overall! If you are looking to sell your car then I highly recommend you skip the hassle of more traditional dealerships and run over to CarMax! Thanks again, team!

Everyone was great. Janel was a pleasure to work with, and they gave me top dollar for my car. Thanks again!

I picked a car online which happened to be in Texas. I paid to have it shipped to North Carolina and it arrived quickly. When I got to see the car and test drive it, it was exactly as described on the website and met all my expectations. The purchasing process was easy and hassle-free and my sales rep was helpful and friendly. Id recommend CarMax to anyone looking to buy a used car. Much better than CarVana who sold the car I had on hold even though I got an extension on the time limit.

This is the fourth car I have bought at CarMax and it is always easy and stress-free. I was able to locate the car I wanted online, get approved on the phone and make an appointment to pick up my car that evening. It all took just a few hours. The selection is great, their access to different lenders makes it easy to get financed and the money-back guarantee and warranty give me peace of mind. I am a customer for life!

My experience was amazing! It was so great to have Chase and James there to help! This was probably the easiest car-buying experience Ive ever had! I never thought Id find my dream car, and there it was! Would highly recommend purchasing a car here if youre looking for no-haggle, and peace of mind that youll have people working for you that are as excited about you purchasing a car as you are!

Ive purchased many cars here over the past 30 years. Ive not once had a bad experience with the staff or the process. I did my homework and they Honestly have the best prices over other places...

My car developed a leak in the radiator hose within a week of purchase. CarMax had it towed to their facility the day I reported it. They repaired it and had it back on the road quickly. It was fully covered by the 30 day warranty. There was no charge. Communication was clear and professional. This is my 5th car from CarMax over many years. It was a hard to find car and I could not be happier with the process.

Great service and stayed true to appraisal provided. It was a great experience from start to finish.

Salesman was great! Time from delivery to pick up was great! Inside of car was terrible. Not cleaned at all. Dust on seats and dash. Trash in back seat. Never vacuumed. We had to go to car wash before we went home.

My experience was great from the greeting to the exit. KC was wonderful!! He and Prince worked until My daughter and I drove out of CarMax with the cars we wanted!! I would definitely recommend purchasing your next vehicle at CarMax or Glenwood in Raleigh. Ask for KC and Ladies he is definitely easy on the eye..

The sales people were very nice and professional and easy to do business with.

Great all-around experience! From shipping the car to Raleigh to meeting with my salesman (shout out to Willie Weeks!) to test driving the car to trading in my old car and rolling off the lot, I spent probably 2.5 total hours working with CarMax representatives, and it was a hassle-free process. I didnt finance my car, so I cannot speak to that process, but I can say that my options were clear to me throughout each step of the way. I knew what car I wanted, I was able to get it shipped in a very quick turnaround time, and I knew it was the right car after test driving; there was no other baggage or hard sells along the way. I was so happy with the process and hope to shop again with CarMax in the future!

I bought my car from CarMax and I couldn’t be happier I did! My car had a problem in the engine and CarMax fixed it immediately. They kept in touch with me and updated me everyday until my car was fixed. My car was fixed to perfection. I’m very very happy and I definitely recommend buying a car here. The staff is extremely friendly and just as helpful. I would buy again from here and I definitely recommend.

My experience at CarMax was excellent due to Ed Bell II. He went above and beyond to make the process as painless as possible and took care to ensure I got the vehicle that suited my needs and fit my budget. Im confident in the car I purchased and the warranty gives me great peace of mind. Ed Bell II, you rock!

Nicole and Greg were instrumental in helping my family facilitate another automobile purchase. There sole focus was on customer service and our well being. They sought to get us the best deal possible and rate. In todays atmosphere good customer service is rare but at carmax they have it down to a science. Nicole and Greg are my car buying HEROES!!!

Went to get a old vehicle appraised to sell. They gave us an appraisal when the place across the street said they would not buy it.Clean lobby, helpful and courteous staff. Free bottled water. Vending machines contained a mix of healthy and junk food, and were not outrageously priced.They were VERY busy today. They had a huge inventory of vehicles to choose from in their lot.

Jon really went over and beyond for us! Due to unforeseen circumstances he managed to not only get us the car we wanted but in a 2021! I really appreciate the no haggling part more straight to the point no complaints.

I am 20 years old and I was buying my first car. I already had a project car I loved and the car I had since high school. I scheduled a test drive with a 2017 mustang. Loved the car and they let me take it for a second and more longer test drive. My Salesman crushed it. Within 3 hours I had bought a new mustang and I was on my way home. Very quick process and explanation of everything. The mobile app for payments is great and easy to use. I will shop at carmax again for my next muscle car.

I have had great experience in purchasing/selling cars at CarMax in the past. This was my 3rd time doing that. The process to sell my cars and buy my new car was mostly spent waiting for the business team getting paperwork ready for me. That is an area where some efficiencies are needed. My biggest frustration is currently ongoing and that is the condition of the car I purchased. After driving my new car like 200 miles, the check engine light came on. I brought it in to CarMax which didnt have an appt available for 3 days. My car had issues where the dealer needed to repair so they sent my car to the dealer and they did give me a loaner in the mean time. I purchased my car on 7/16/21 and took it in on 7/29/21 and as of today (8/16/21) I still do not have my car back. It needed a new transmission and then they found an additional problem. I just called CarMax (on Glenwood) Services Department twice today and no one is answering the phone. To say Im beyond frustrated is an understatement.

Car max is selling Chevy Cruze that are breaking down before a year is up. All of the Chevy Cruze Starters are Bad. And on top of that they send you to a mechanic shop who messes up your car more and try to make you pay for their damage. Carmax needs to be held responsible for the Lemons their selling people. This is outrageous

I submitted my cars info online and got an offer. I went to the dealership a few days later and in two hours I was walking out with a check in hand ready to go on my way. Easy to use and will do again.

I didnt feel hassled or pressured to make decisions that I didnt want to make. I had a time limit and that was met. Getting financed was quick and easy. The wait time for the business office to complete the sale was reasonable. Good selection of cars. My sales rep, Nicole was professional and easy to communicate with.

Great experience, waited a bit long for the financing department. They said they were behind because of the pandemic. But overall I was there about 3 hours. But the was transfer very quickly to my location and everything was perfect once I got there.

I went for Carmax to put an offer on buying my vehicle. I called them and asked if it would be a waste of my time to come in after having a strong offer from a few other dealers.(I told them my highest offer price) The guy on the phone assured me it wouldn’t be and that they would be able to give me a strong competitive offer based on the details I shared with him about my vehicle. Well after my half hour drive and them wasting an hour of my time they gave me a “competitive” offer 11k below the lowest dealer offer I got this week. Only reason I gave this a 2 and not a 1 star review is because the customer service rep I worked with was extremely nice.

Very clean store. Alll of their services are well organized. Their employees are knowledgeable and helpful. They did everything for me. I had a great experience there while purchasing my car.

The process of purchasing the vehicle was simple. However, I did feel rushed and not valued as a customer. I requested that all four of my tires matched and I was denied that request. I asked, Are you willing to lose a 20k sale over 2 tires and the manager replied Yes! I should have left in that very moment but I stayed and completed the transaction. I was told I could purchased 2 tires from Carmax to replace the 2 different ones and I agreed. I was assured that I would receive a phone call in 2 to 3 days notifying me that my tires were in and to set up an appointment to have them installed as I was promised installation would be free. It is now 3 weeks later and no one has kept their promise. No one has returned my calls. As a new customer I do not feel valued at all.

Came in for an appraisal and Jon at the front desk was wonderful! Very polite and kind, I was told that it would take 20-30 minutes. My experience with Jon was WONDERFUL and he is the only reason this review does not have 1 star.Bruce greeted me outside. He did not introduce himself, I only know his name from his badge. He took me inside and seemed annoyed when I said I did not have an instant offer already completed online. I was told an appraisal would take 30-45 minutes to potentially an hour. I politely declined as I do not have that kind of time and Bruce immediately seemed VERY upset at me for wasting 5 minutes of his time. He spoke to me as if I were incompetent and mansplained how to do an instant offer online...which i had already told him I knew how to do twice, I just thought Id swing by another dealership while I was out for a second opinion on appraisal.I will not be returning. Just because Im a woman does not mean that I dont know my vehicle or how to do basic things when it comes to car sales. I will be returning to the original dealer I had planned to do business with who treated me with respect and kindness. Do better, Carmax.

Once again, CarMax was great, easy and affordable. We were not expecting to purchase a car but had a car collision that totaled the car. Our agent was friendly, knowledgeable and comforting. He allowed us to lead in the selection of the right vehicle for our needs The purchasing process was rapid and assuring of our decision in the car and CarMax. This is our fourth car from CarMax but will not be our last vehicle from CarMax.

Sold my car here. great experience, helpful staff.

The car buying experience was good. Friendly and knowledgeable staff.Only downside is they have not followed through on what they promised. I had a scratch that was going to be better taken care. This required bringing the car back. I was to get a call in about a week to set up the appointment. I am still waiting for the call.Disappointed on the lack of follow through after the car was sold.

It was wonderful.Customer service is topsIt was an all around great experience. I will definitely be back. 😍

Great experience, wasnt happy with my first car choice (too small), but was easily able to switch to another vehicle. Ms. Brandy Griffin was awesome, and helped answer questions with no salesman pressure. This is our second vehicle with Carmax and will happily go back for a third.

There needs to be better communication between the two local Raleigh locations. It has brcome a problem discerning which salespeople (and cars for sale) are located at which location; the locations are 20 minutes away from each other and frequently this becomes quite confusing, taking hours and sometimes days to unravel. The fact that both locations use a nationwide computerized Internet sales phone center only serves to increase confusion owing to lack of local personnel and assets.

Mohammed helped me out finding my perfect car. When I had some paperwork snags, he put my car on hold for me until I could come back later in the week. Very responsive and no pressure. Easiest buying experience I’ve ever had. I would definitely go this route again in the future.

Process was smooth and efficient. Bid was honored on the car I was selling and it took about an hour to walk out.

The buying process was very smooth. The entire process, from arrival until leaving with the SUV was less than two hours. The SUV was clean and had low mileage. The sales associate Brandy, was knowledgeable and professional. I am not a fan of the $399 Processing fee Carmax charges, but was not enough to make me walk.

Brandy was super knowledge and helpful throughout the entire process. 10/10 recommend.

I have bought multiple cars from Carmax and am always happy with the purchase. The sales people are very friendly and helpful and the people in accounting are great to deal with.

Bought two cars over last two years. Fast, no haggles and nice service! Also bought maxcare took my cars to get them serviced didn’t realize it was such a haggling! Left my car at 10:00am with appointment told me they will call me but never got a call till 2:00pm so I called then they told me parts not there I have to come back. I had a appointment for replacement of sensor but they didn’t order the sensors so I have to come back???!!!!!! Then why the wait??????!!!!!Only the buying experience was good.

We sold our car here this past week and the process was super quick and transparent. From getting the offer to receiving the check - we had a great experience with all of the different staff! The offer was also very fair and we felt like it was worth it to sell via CarMax instead of trade-in or private sale.

Really liked the vehicle but just didnt feel like Zach wanted the sale or maybe didnt believe there was one to be had....have to make a purchase this weekend so taking our money elsewhere.

Had a pleasant experience, no pressure sales talk. Gave good value on trade in.

We had a good experience selling my car at this Carmax. I would’ve given 4 stars if it wasn’t for the unexpected wait times. When we arrived, a lovely gentleman named Bruce helped us get checked in. Then, they inspected my car and Jay brought us the offer. It was a little lower than I had expected but his explanation made it clear that it was a fair price given some damage to my vehicle. One excellent thing is that their offers are exactly what they’ll write you a check for - there are no hidden fees. This process took about 30 minutes. We then took the offer and my title/registration to the Business Office, which is separate from Sales. Although they typically only take 20-30 minutes to complete the paperwork, it took 3 hours for the Business Office to get to us. I believe they were understaffed and unusually busy, which I understand. What I didn’t understand was all of the idle people standing around while the paperwork people were busting their tails. We missed an important family event due to inefficient use of staff. Save customers’ time by cross-training your employees! Everyone we spoke to was exceedingly polite and apologetic about the wait. Sometimes there are delays but this one was excessive and unexpected. When we made an appointment, we thought we’d reserved a time for the entire process, not just the appraisal. The Sales and Business Office scheduling should be connected to avoid disrespecting and wasting people’s time.

That was a great experience with Carmax!

Sales guy mamadu was great never once pressured me and my family into getting a car. He was very understanding in what kind of car I was looking for and showed me the exact car that I described to him..... Overall it was a great experience

My sales team was amazing. From the internet sales person who arranged my hold to the shipment. Even after I didn’t like it my salesman was kind and patient. The business office team was patient kind as I was the last deal of the night.

It was a great, smooth selling experience. It was quick, accurate, hassle free process. I highly recommend people to buy/sell through CARMAX.

I had gone to a few dealerships before I came here. And boy did it make me appreciate the service even more. CarMax is Awesome! You actually get to see what youre looking for before they try to run your credit ( a couple big name car companies wouldnt even let me see the vehicle first). And if you know what you want they help you get it. They dont try to push you into something else! I got what I came for and I still feel amazing months later. Thank you David Baucom (amazing sales service) and thank you CarMax! I highly recommend the location on Glenwood in Raleigh NC !

I purchased my car at the Glenwood location. Greg the sales manager made it a smooth process. All my questions and concerns were addressed immediately. I was ready to walk away from frustration but he stepped in and I’m so thankful he did. Most companies only care about getting your money but he asked me questions and got me into a car that was right for me. My car payments lower, lower interest rate, and 5 year warranty. I love my new car & will definitely be going back if I ever need another vehicle. Thanks Greg for making my car buying experience amazing & headache free.

Customer service was amazing. There was no pressure. My rep was extremely helpful and patient with me. He explained everything in terms that I could understand. The car was amazing, drove smoothly, and was exactly what I wanted. Overall great experience!

I love my car, that process went easy due to the fact that they wanted the sale. When it came to handling the title and other issues, no one knew what the other person was doing. Three people tried to handle my issue. I got three different answers. I also called and talked to one lady, she told me what I wanted to hear to get me off of the phone. When I arrived with my boyfriend to handle it, I was told something different.

Very friendly service but their phone service is a nightmare. Just trying to reach the service department via phone Is nearly impossible. Had to drive out there in person 36 miles to speak to someone. Fortunately their manager Rick was extremely helpful and able to get a sorted out.

Great. Seamless, straightforward and we got the full price offered even with some minor issues like small scratches and tires needing replacing. Significantly better than any dealer offer. Well use CarMax again.

The online estimate was completed working within a day of submitting it and the price was very fair. The in store process of accepting the offer to purchase was easy as well. A technician reviewed my vehicle and the offer did not change. It was approximately 90 minutes and I was walking out the doors having quickly and easily seeking my vehicle.

Professional and nice but they take a lot of time to process your requests. If you dont have to come here because you are getting a good deal (money wise) i would suggest Carvana. They are very easy to work with and they work on your request quick based on all online information.

My experience at CarMax in Raleigh was wonderful! Everyone was friendly, and I especially enjoyed working with Willie! He was extremely professional and personable! Buying a car can be very stressful, but Willie helped to put me at ease, and I bought a beautiful Lexus!! I also want to praise Greg and Tom for their assistance regarding my purchase. I had an unpleasant experience at another location, so I was hesitant at first, but as I previously indicated, I received wonderful customer service. I would definitely recommend CarMax of Raleigh!!

Mohammed Diatta is amazing! Will use him to find me my cars from now on! Hes already keeping an eye out for our next one :-) Was very patient with my daughter and me as it was her first car after graduating from college. She thought he was great too. We would recommend him to anyone and have already done so! Hes an amazing asset you should hang onto!

Despite the long wait, Sam really helped us! He was very patient with everything and he really made sure we were getting everything done the way it should be done. Great experience! Will definitely return in the future!

Spent a total of 3 hours in the dealership to sell my vehicle. Offer was great, experience not so much.

I had a wonderful experience at CarMax! Brandy was the best - I felt empowered and supported through the whole process. I never felt pressured to buy anything. She also knew what I really wanted and encouraged me not to settle for less! Would highly recommend to anyone buying their first car - takes the stress and anxiety out of the process so that you can focus on finding the right car! I am so happy with my purchase and my experience! Thank you Brandy :)

My sales person, K.C., went above and beyond to make sure I was able to get the van Ive always wanted. Everyone I dealt with there were very friendly and professional. I appreciate all they did and I would recommend Carmax on Glenwood any time..

Very frustrated with CarMax! You can go on-site and walk their lot BUT half the cars are on hold or shipping elsewhere. There is nothing you can do about it even if you are there to buy. This business model has become skewed. I left there and went and bought the same Lexis from Johnson Lexus on the same day. Work with people that want to work with you... CarMax isn’t making it easier for their own employees or customers by blocking off more then half their physical lot to people that are there to buy. I hope this gets fixed soon before it catches up.

Sold two cars and bought one here. Excellent staff. Shout out to Angela for excellent service!

Even though it was busy, everyone did a great job and delivered each step of the process in exactly the time promised

Things I loved:- When I reserved my car for test drive, it was actually reserved; no chance of it being sold to someone else before I could get there.- They transferred the car from out of town for free.- They made the test drive and purchase process really easy.- The sales associates I spoke to all had great customer service skills.- Theyve put pretty solid COVID safety precautions in place.- Once I had purchased the car, they put a pig bow on it for the delivery pictures.Things I didnt love:- The non-negotiable pricing. Haggling is a time-honored tradition that I was denied. lol- Their financing portal online isnt as user-friendly as Id like it to be.

Staff is polite and efficient. the pricing is open and fair. The whole process is smooth. I will visit again definitely.

Best car buy experience for me thus far. The sales people were very attentive plus knowledgeable. I got well taken care of on the down payment as well as a great ride. Thanks.

I used the wrong checkbook for my account and when I told them they were very calming, stayed in touch and helped me to resolve the problem stress free. This is the third car we have bought from CarMax and when we need the next car we know we can count on them.

Very courteous and professional. Scottie was great to work with.

You pay more for the vehicles, but they sell really good cars and trucks and the vehicles come out with plates...

Recently bought a car and it was the best car experience Ive ever had. I had to take the car back for maintenance and they discovered that the car did not pass their expectations. Apparently something was missed during their initial inspection (nothing major) and the car should have never been sold(according to their standards), rather sent to auction. They found me another car almost exactly the same in a different state and transferred it, at no cost to me. They then put me in a loaner vehicle until my new car arrives. This was absolutely the best service that I could have asked for. The whole staff from the car salesman, service department, financing department, and management really made me feel a lot better about the car buying experience.

My experience with Carmax was great, and not having to leave home was an added bonus. It was nice that I only dealt with one person for the majority of the purchasing process, which helped things run smoother. The home-delivery was great, however I do wish that the associates would have been wearing masks. Also, Carmax could do a lot better with their detailing, my vehicle was pretty dirty on the outside and inside.Overall - smooth process and cant beat not leaving home. Carmax Associates, mask up upon delivery! Carmax Detailers, make sure someones new vehicle is clean and there is no trash in it before the buyer sees it.

Mr Weeks was very knowledgeable and attentive. We were a little disappointed that front wind shield & dash werent a little cleaner.

I went in to cancel my max care warranty. I called in initially and waited on hold for 40 minutes to be to to call max care directly. After I was on hold for another 30 minutes with max care, they tell me I have to go to Carmax. They also said I needed to call and make an appointment. After calling, waiting on hold for another 30 plus minutes. They tell me I do not need an appointment. When I show up, I get to the business window ready to cancel. Talk to an employee who asks me how I want the refund. The manager Nick walks up and begins to tell me they have to send it back to the finance company. Now I would understand if the car wasn’t paid off. Not to mention I refinanced it almost a year ago, so the place they’re sending the money doesn’t have anything to do with the car. So I tried telling Nick that, and he was rude and cut me off. “ we have no recollection of that, they don’t tell us anything. We’re sending it to them. If you don’t owe them, then you’ll get something back.”. Now I’ll be stuck with a gift card from the old financing place that I haven’t used in over a year. (They don’t refund checks, just visa gift cards) all because a manager of this unprofessional establishment didn’t care enough to look into it. I won’t get into the fact that they destroyed my car in the service department. So bad I had to take it to another establishment to get fixed. Carmax messed up so bad they paid the other place to fix it. I’ve had wonderful experiences before, but as of late management has been terrible. The only reason I didn’t put this out before about them messing up my car, was because of the service department manager. He made sure he fixed everything, and took care of the problem employee. He was competent enough to tell me he didn’t have anyone skilled enough to fix the issue. So he sent me elsewhere and paid for it.

In the business office, Kyleigh and Branden were extremely rude and refused to reason with a decision they admitted was entirely arbitrary. Wasted three hours of my time in addition to the person who drove to the store with me, and then asked me to come back another day during my working hours and ask someone else to come in during working hours to fix an error in judgement by the staff on duty on a Saturday.

We had an appointment but waited another 1.5 hours. They could not find the car we reserved for 30 minutes. After the purchase it was not detailed. Sticker residue still on drivers window. Water spots all over the car. On the way home we got a warning light for the headlights which have water in the lens. Like the car but it was a hassle. Now we have to go back for service which is 1.5 hours one-way and wait for it. No loaner while we wait. Bought one from the Greensboro store a few years back and things went much easier. Love the car not the experience.

It was lovely and we enjoyed the overview, but not found the car what we like and cars are also not much cleaned.

Far as purchasing the vehicle, great experience. Sales associate was friendly, helpful and answered all our questions. The down side, we have had the car 15 days. For 13 days I have called to have it looked at but no answer. I have left messages but still no one calls. I was told not to just show up that I can only have it looked at by appt only. I wish I would of just shown up. Now its been over 2 weeks and over 1400 miles, they probably wont help now. Now theyll call me back and say aww no. Sorry we cant help you now. I got a truck from carmax 5 yrs ago and didnt have any issues talking to any one. Getting the car was great, no problem, having it looked at, is a problem

Everyone was so friendly. The process went so smooth and quickly... I would recommend getting your vehicle from Carmaxx I love my Lexus.

Wonderful service. Made buying and selling a car so easy. Honest, answered all of my (many) questions, and patient. KC was a great sales rep! I am very happy with my experience.

Our experience was wonderful. The only reason I did not give them a 5 is because the detail job was absolutely terrible. Abe our salesman was wonderful and very knowledgeable when answering our questions. I have an appointment on Monday for them to check out a rim that is bent causing the tire to leak air which we did not discover until the next day after purchase. I am very hopeful they will take care of our issues. I was very impressed with the detail job. They fixed the rim, buffed and waxed the car. It really does look new. Thank you.

The on line part was good. Got a verified offer. The problem was waiting 2 hrs to get the check.

The best car company you can deal with. Everything went smoothly.

Really great people to deal with, no hassles, no headaches.

Really great offer on my trade-in! Im definitely buying my next car from CarMax!

Amazing Experience! Everyone was nice and courteous. Brandon understood our needs and we left home with a check for our positive equity.Thank you all!

The entire car buying process from start to finish was so easy and stress free! Josh from the Chattanooga store helped me out over the phone to locate the car I wanted which was in Raleigh. I flew to Raleigh the next day and dealt with another Josh who was very helpful and had me on the road in no time! The financing through Carmax was quick and easy. Overall and excellent experience buying my 2016 VW GTI!

Great experience and great customer service.

We sold our 11 year old car at CarMax. The experience was very smooth. We had booked an appt for 7:45pm, and we left with cheque in hand around 9:30-ish. It was a little longer than expected - they told us there was only one customer ahead of us, so the whole thing would take about an hour, but even after an hour, they hadnt done anything with our car. That gave us time to read further reviews, and scare ourselves that there would some last minute drastic change in price (plenty of reviewers mentioned that).Eventually they got to our car, and from that point, it was smooth. They got us to sign some paperwork, and we kept holding our breath for some surprise (per the reviews), but no surprise came. They honored the online price that was estimated. It was past closing time, but they didnt rush us or anything like that.Overall good experience and I would probably sell to them again.

I had a great experience. I knew the model I was interested in, researched engines available, and selected a year range. I found a variety on the website that met my criteria and was well within the milage range I desired. I visited the location on Hwy 70 in Raleigh, test drove one match on the lot, and fell in love. Everything went well, until it was time to get a registration. My license was difficult to read, and it took two weeks + for a replacement. My salesman,KC Nnochiri assured me the vehicle was mine and would be waiting for me when my replacement arrived. The rest was smooth, our car was waiting for us, and we love it!

Fast, accurate estimate, easy. Would 100% do again

Great experience. Excellent customer service

Good price, polite help, but the transaction took a looooong time - over 2 hours! Had to queue for this and queue for that and wait, wait, wait.

I purchased a car yesterday and disappointed about how it went down. The salesman who helped me went above and beyond for me to get my car. Originally I had gone in for an appraisal on my 2006 BMW X5 and given an estimate of 1,700. I was super excited and gone in on Sat 2/12 at 3:00pm and had all paper work ready on hand. As I was doing the process the salesman came back with bad, and unexpected news. They changed my appraisal from 1,700 to 700 which made a huge difference last minute. The manager Jay, came and gave the a little sympathy and apologized and took the feedback I gave but said he can’t do much. Asked what he CAN do to help . I am not sure what his exact role is there but clearly did not do his job but get someone’s hopes up. If you decide to get a car hear or an appraisal MAKE SURE YOU SEE THEM TEST DRIVE!!!! I thought like every car dealership they test drive it and give you an exact amount. Clearly they did not with me. After spending about 5 hours here I left with a car with a different color and higher mileage. Still love the salesman. Not the management and the way they deal with the unresolved issues .

The car I thought I wanted did not work out. My sales rep was able to find a car that fit exactly my criteria in under 20 minutes. I came home with it the same day.