Avoid this business like the plague. Similar to other reviews, they were assigned to a service call by our home warranty. We paid the $100 after the initial visit, which they were actually timely on making. They ordered a part through the warranty company, which took extra time since the unit is no longer manufactured. After a long wait, they finally installed the part that was received. This did NOT resolve the issue and a new part was needed. Marcus informed me that the part was ordered and each time I reached out for an update, he would state that he was still waiting on the warranty company. When I finally called the warranty company for an update, they informed me that the ticket was closed and no part had been ordered. A new part order was placed and a new ticket was opened. Once he told me that the part had arrived, he stated he would be here the following day for installation. After multiple texts that went unanswered, the warranty company called to follow-up and he promptly hung up on her once he was informed of where they were calling from. He completely ghosted all other phone calls from the company from that point forward. Our A/C fan unit has been inoperable for over 4 MONTHS through all of this.

I had what I thought was an issue with my thermostat, but it turned out not to be one. So even though I felt foolish, the tech was friendly and professional and educated me so that I dont make the same mistake twice. He went ahead and checked the rest of the system to make sure everything was running fine to give me peace of mind.

Fraud. Working through American Home Shield, they identified an AC part needed. It took some time to order, and the contractor picked it up. Then the contractor ghosted me and AHS. Didnt respond to calls or emails. AHS eventually assigned a new contractor. It took several more weeks to order a new replacement part.Maybe they do okay work for others, but they caused a significant delay in getting AC fixed (over July and August). I would never trust them.

STAY AWAY. Over a month with no a/c.My home warranty picked these clowns. The clowns came to evaluate and determined my unit needed parts. They were supposed to process the request through the home warranty company.Every time my spouse called to follow up on the status, the clown would spew another excuse.If you are looking for a Shuck and Jive company, please contact them. If you need your a/c repaired, stay away form these clowns.The pics speak a lot about this company. Car rims representing an a/c repair company.

If I could give 0 stars, I would. This company was scheduled by my warranty company when my a/c stopped blowing cold air. After canceling, and then showing up late the next day, I was told my a/c had a leak and the coil needed to be replaced, he even showed me a picture on his phone of my unit. He also told me the unit was installed 1 year ago and the part would still be under warranty with the manufacturer so warranty company would not cover it and I would have to pay them out of pocket. I just moved into this house a few months ago and knew the a/c was more than 1 yr old. I was able to get in touch with the company that installed the unit and they verified this information, they installed it 5 years ago and the coil is no longer under warranty. Meanwhile, the incorrect information gets sent to the warranty company and they tell me they wont cover it. I told them the information they were given was incorrect but they say they have to go off what the tech says and close my claim. I decided to have the company who installed the unit come out for a second opinion and they defrosted my unit (Bee and Bee didnt do this) and did a complete diagnosis where they find NO LEAKS and everything is working fine. Turns out the unit just froze up and needed to defrost and be cleaned. As a young woman, I feel like Bee and Bee was trying to take advantage of me to do the easy thing and pay them out of pocket for their own financial gain...or they are just extremely incompetent. Either way, STAY AWAY.

This company is by far the worse company I have ever ran across I have been stranded with out heat for three weeks while the parts are sitting around. Marcus is very unprofessional. Unfortunately I don’t have a choice because I’m going through my home warranty. Stay away please.

I was told by a Comercial company I needed a new unit. Marcus came out and told me the truth that my unit was in fact completely functional and the other company was trying to up sell me. I appreciated his honesty and not trying to fraudulently get me to spend unesseccary money.

This was the most horrible experience. This company came out to assess my HVAC units for a warranty company and then disappeared. They sent a diagnosis to the warranty company and even told me that they would be doing the work and that the warranty company was going to approve the work Bee and Bee did not return a call from me or the warranty company again. An absolute scam of a company! Stay Away!!!!

I have had several excellent experiences with Bee & Bee HVAC (complete unit replacement, repairs, maintenance visits, inspection report reviews at several different houses) . Marcus is very polite and professional and his prices are outstanding compared to some of the larger HVAC companies in the area. I highly recommend him.

Referred through home warranty. Had some scheduling issues but they got the unit fixed as soon as they were able to get the parts. Note if you have a home warranty they dont cover much of the refridgerant and that stuff is pricey.

STAY AWAY!! This company is literally ran out a mobile home in a trailer park and truly deserves ZERO stars! (Google the address for yourself)... They are completely unprofessional, very rude on the phone, they do not take responsibility for their actions and they blame you, the customer, for any and everything... They do not show up on time nor call ahead to say that they are on the way. After they max out the cost that insurance will cover they charge the customer extra for other services. Then they try to make it sound like theyre doing you a favor the whole time. Its Absolutely RIDICULOUS!

The compressor in my AC unit went out, and I was referred to Marcus at Bee & Bee. I am so glad I called! Marcus showed up early and went to work right away. He was there first thing in the morning and replaced my compressor in just over an hour. Now my AC is back on and running cold! Marcus provided great service, at a great price...I couldnt recommend him enough!

They after explaining what we were seeing and our concern they were able to diagnose the issue and provide us with explanations and possible solutions to the problem.

This company is very unprofessional. Rude and awful customer service from the business owner and his cheerleader of a customer service representative. The business owner decided he did not want to drive in Fayetteville today and canceled ALL appointments. No consideration of his customers that took off work for their appointments. Just damn right rude and unprofessional over the phone. Yelling over me while I convey my frustration about the miscommunication. Oh, no! He refused to accept or take any responsibility. Company need customer service and leadership training. Please do not use this company.

Completely unprofessional. Either do not show up on time or will not show up at all.

Horrible company. Marcus is unprofessional and incompetent. The lady on the phone was rude. Since when is returning a customers phone call a courtesy? I reported my experience to the home warranty company and then got a legitimate company out to fix my HVAC unit. Never use Bee and Bee.

Horrible experience! Technician charged for extra service to comply with work he knew our home warranty company wouldn’t cover. They also do not return our calls.

Cant get them to answer phone. Then recording comes on mailbox full. Would never call them again for service.