Comfort Hounds responded to my request for service immediately and scheduled an appointment. The arrived on time and got right to work following a brief discussion of the issue. Communication was great both before and during the service. The problem was identified and resolved very quickly and professionally, and the cost of the service was very reasonable. Highly recommended!

Rob was speedy to come take a look at our AC unit and most helpful with the decision to purchase a new unit. In only a few days we are back to a cool house and very pleased with his work! Thank you Comfort Hounds!

I am beyond impressed with Comfort Hounds… had family come into town and my air conditioner stopped working… Rob was an amazing technician and got everything up and running… I couldn’t be happier, and will use Comfort Hounds from here on out.

Very timely, excellent service. Rob was great and we will be using them moving forward for our yearly heating and A/C service and maintenance. Really saved the day for us, highly recommend them !!

Nice van & wrapping. After hours service call on a 17 year old Split unit. Good first impression. Rob and his assistant were the first HVAC company to show up. Prompt.Ended up needing a new unit, but selected another company. The installation location was challenging. Comfort Hounds team were less comfortable with the challenging replacement location (2 day install) than the other HVAC companies. The other company installed in under 8 hours.

Rob arrived very quickly and was a complete professional. I couldnt have found a more responsive and knowledgeable repairman if I tried. Excellent service, highly highly recommended.

Rob did a really good job in explaining me everything that was going on with my unit, very polite and nice person!

Rob is awesome. He even checked out my attic fan and was able to tell me why its not working. Thank you Rob!

Fast service and Rob was great at coming out fast to fix my problem.

Wonderful experience! AirPro came out the day we called with no heat. Up and running same day even though our 10 year old unit needed to be replaced. They ensured that we had heat until were able to purchase new unit. New unit was installed and running same day. I would refer AirPro to anyone that has any Heat/Air problems.

Excellent service every time. 5 Star company!!

Rob was very professional and came fast! I just needed an inspection of my unit since I bought a new place and he made time for me. He came suited up in full gear and made me feel safe and comfortable entering my home. He was quick and efficient and set me up on a maintenance plan. He will be back in the spring! Thanks Rob!

My heater was progressively having issues, so I called AirPro Carolina with hopes of getting in before the extreme cold anticipated this coming weekend. Imagine my delight when I was able to make an appt. THE SAME DAY! They saved me from another chilly night in my house by responding promptly, arriving on time, and accurately diagnosing the problem. As I sit here in my warm house, I needed to complete this review out of sheer gratitude!

I was looking for a few quotes to replace our heating system. AirPro sent a representative to our home quickly and it was not a high pressure salesman. The guy they sent (Rob) was knowledgeable, thorough and listened to our thoughts. Definitely recommend

I have used AirPro for several years now. I will continue for years to come. Best company I have dealt with. Knowledgeable, professional.

We had a small emergency, the AC stopped working right before we were to have a party. They showed up, took care of the issue, then were gone before guests arrived. Super helpful and Im so grateful they were able to come at 5:15 at night!!

After looking through forums where HVAC professionals discuss their opinions on different, it seemed to me that no one brand of air conditioning unit was necessarily better than the others, but the quality of installation was going to play a much bigger role in whether I was going to have problems down the road. I was looking for an expert who was going to show up and do the job, not subcontract this job out to the cheapest craigslist helper.After I called Rob, the founder/owner, he promptly came to my house to quote the cost of replacing my a/c and furnace. I peppered him with questions based on my Google-degree-in-HVAC and Rob patiently shared his deep industry experience, educating without talking down to me, and informing without up-selling. I felt pretty good about cutting him a check for a several thousand dollars. About a week later, after my unit had been shipped, Rob showed up himself, with two of his regular employees, to rip out my 20+ year old unit and replace it with the behemoth I purchased.They kept the house clean while they worked. Rob only called me out once or twice for my opinion on installation matters. He didn’t seem too happy with the placement of the pad for my outdoor compressor, but the ground was pretty frozen, filled with roots, landscaping paper, and rocks, so it wasn’t the easiest to work on. I wasn’t much concerned and said where hed placed it was fine with me, but acknowledged that it looked a little weird. The guys at AirPro probably spent a couple of hours hacking away at the ground to get the pad placement to look great, but he was right, it looked a lot better. I appreciate that they went above and beyond expectations.My new unit has only been running for a couple of weeks, but its problem-free for what thats worth. Aside from my positive experience with the AirPro’s service, I got their UV ionizer installed. I’m particularly sensitive to smells, like if my kids throw away a banana peel and I don’t take the trash before going to bed, I’ll notice a sweet/musky/fermentation smell in the morning as soon as I go within a room of the trash. I read a lot of reviews on the device and decided to take the ~$750 gamble on it (and knowing that bulb replacements are the equivalent of ~$100/year). I absolutely love it. If you go away from your home for a few days and come back you can normally notice how your house smell to strangers, this UV ionizer pretty much completely eliminates every odor. I am still pretty amazed. The only noticeable smell is a /very/ faint smell of static, like if you rub a balloon on your hair for a minute you can smell static more than the balloon – that’s the only smell in my house. No one else in my family notices the faint static smell, but I can usually tell when the air or heat kicks on after having been off for a bit because I catch a whiff of it. It’s not like there’s any noticeable static shock effect or anything, just that sweet neutral smell of almost nothing.Anyway, A+ service from AirPro and if you’re sensitive to smells, the UV ionizer thing is absolutely worth it.

Very professional and knowledgeable technician, I highly recommend this company.

Called them on a boiling hot day and Rob was quick to answer and at my house within 2 hours. Extremely professional, friendly service and I signed up right then and there for their service plan. Im happy to say that I have my HVAC company and I will not be using anyone else.

I called AirPro on a Sunday morning, and they called me back within minutes.They arrived for an emergency service within an hour. The serviceman, Rob, waspolite, pleasant, and followed social-distancing practices. They cleared acondensation-line blockage and accepted a credit card for payment of the $538fee. The entire transaction was thoroughly tracked with e-mails and textmessages, and the unit has been working flawlessly ever since.

After dealing with several HVAC companies we finally came across AirPro Carolina and could not have made a better choice. Rob is very professional and patient, he explained everything we asked and went an extra step further by giving us options to help with the cost of replacing and installing our new unit. Rob and Sam showed at the exact time they said and immediately started working.I could not be more thankful for Sam and Rob’s work and getting our AC finally running during this weather.! Strongly recommend AirPro Carolina!

Very fast service in under 30 minutes from when I called. Very nice and smart Staff and very helpful on how to continue to maintain ac system. Highly recommend for anyone who needs help with AC.

Rob helped us figure out what the issue was and came up with a great solution. We plan to use him again in the near future for our HVAC needs.

Rob is such a great guy! He’s always early/on time. He explains all his work to us so that we understand what he’s doing. I highly recommend him!

Fantastic - This is my second time using AirPro Carolina and I am blown away at the level of service received from Rob. Emailed after hours about our heating not working, didn’t expect a response until next day but within an hour I received email & text from Rob and was scheduled for the next morning! He quickly troubleshot my AC in May and now my heating system and found the issue. I have tried all the Big HVAC companies over the years (and smaller ones) and always left feeling taken advantage of and questioning their “fixes”. They seemed to be guessing when troubleshooting. Not with Airpro, it is an enormous relief to have an HVAC contractor that is honest, reasonably priced, and knowledgeable. Won’t use anyone else!

I cant say enough great things about this company. They have helped me out with issues at my home, business and rental properties over the past few years. I can always count on them to be fair, honest, reliable and available when I need them most, This is definitely a local family owned business that I trust 100% to keep me and my clients comfortable all year long.

Had a great experience with this company when my heater went out. Rob came out the same day and fixed it. He was very courteous and knowledgeable, and I would definitely use them again.

Rob has the heart of a teacher! I appreciate him educating me on my HVAC system to help me make a truly informed decision. He fixed my A/C quickly and reasonably.

Very Professional Company- Use them all the time & Always great service at a great price.

Rob was very helpful, knowledgeable and easy to communicate with. Responded quickly when my air conditioner was not working. Especially appreciated always keeping me informed such as texting when on his way. I have nothing bad to say about AirPro just good.

Had to replace a fuse in my heating unit. Rob called early the next morning and responded quickly. The company offers many options and Rob was able to diagnose the situation quickly and resolved our issue.

Called because our AC wasnt working upstairs. Yikes! Called a few companies and they responded in minutes. Came out and did a thorough inspection and fixed a problem that three other HVAC companies overlooked over the last 7 years. After this experience, I wont use anyone else.

We tried several other HVAC companies before we found Rob at AirPro. The others seemed only interested in selling us a new unit, even though ours was only 5 years old at the time. We had a problem that Rob was able to fix when the others did not. Rob is prompt and professional and takes the time to explain what he is doing and answer any questions. Would definitely recommend.

Rob George came out for a for a possible problem we thought we were having with our unit. It was our first time using AirPro. He was prompt, courteous and knowledgeable. We will definitely be using AirPro for now on!

Their seasonal maintenance checks are the most thorough I ever have had. Their communication, through emails, is terrific. I like that they will explain to me my options when I have a problem, but I never feel any kind of hard sell - just giving me the information to make a decision myself. Excellent company!

I came home from work and noticed my ac wasnt on and was starting to get warm. I called AirPro about 4:40 on a Friday afternoon. By 5:40, Rob was at our house. He took look and figured out quickly what the issue was. By 6:20, he had us back up and running. Rob was very friendly and explained everything in detail. Im definitely going to give them a call next time we have an issue. They were prompt, friendly, fair, and just great to work with.

Rob spent a good deal of time on the phone with us and helped us come to the right decision for our home, family and budget. He was able to fit us in quickly due to the rain, worked out in the rain and fixed our issue within the same day. Im so grateful that Rob was recommended to us!

I have a 20 year old office building with thirteen HVAC units in a variety of sizes. I switched our service contract to Rob Georges company last year and am very pleased with the decision. Our old service provider was a large corporation with high costs and little to no personal service or contact unless I called them with a problem.Robs company offers personal interaction; lower costs; and professional advice on managing our aging HVAC system. Hes there when I need him; keeps our older units maintained; and has selectively replaced units that have reached the end of their useful life. I highly recommend him for your HVAC needs.

Very happy with the level of service I received. It was quick, affordable, and the technician was really friendly. Ill definitely be using them again!

Rob is professional and does not try to push things that do not need to be done. He fit us in at the last minute and took care of the problem. I will hire Rob for all my HVAC needs.

Rob was great! Was right on time, very friendly, very knowledgeable. Definitely will be using him again if we have any issues!

Great service. Very prompt and professional. Great people.

Very happy with the work Rob recently did for me. The auxiliary heat was essentially broken, and outdoor temperatures of around 20 degrees caused our indoor temperature to drop 10-12 degrees below thermostat. It was starting to get very cold inside.I went onto the AirPro website at about 6 AM and saw an option to schedule an appointment online. He was here by 9 AM. Such a good response time on. He diagnosed the issue but the part that was needed to fix it was not on his truck. He made time later in the day to come back with the part to fix the problem despite a busy schedule. A+ service!Edit: Rob continues to do great work and is very informative during each of his visits. The maintenance plan has been great.

Rob was extremely friendly, knowledgeable, and prompt. He was on time and and explained the whole process. Rob goes above and beyond by sharing his knowledge and helping you troubleshoot the problem. I highly recommend his service and I will be calling him again when the time comes!

These guys are awesome!! We had both of our units replaced in our home. They were on time, and very professional. I am so much more comfortable with the even temps in our house now. Thank you so much. I highly recommend using this company.

Professional and considerate. Thank you Rob.

Rob George is a really fine fellow! He treated me and my home with great respect! And he fixed my problem. I enjoyed his company and was very impressed with his work ethics and how knowledgeable of my situation he was. I will use Rob George again, for sure! ... David Bryan

Rob is very responsive when you need help and seems to know his stuff really well. We were having trouble with our thermostat getting power and was fortunate that he just came off a job and was able to help us right away. I recommend AirPro to anybody in need of an HVAC professional.

If you want a pro that can get the job done in a timely manner Airpro is the one you want. Very friendly and easy to work with

Rob did a great job finding what was wrong with out HVAC unit. He was quick to respond to our call and very courteous and helpful to explain what the issues were with the heating part of our heat pump. We recommend him and we will call AirPro Carolina in the future if the need arises.

Always happy with Rob and Comfort Hounds. Rob is always pleasant and does a great job. Plus I like that he has easy on line scheduling and I receive a text when hes on his way.

Excellent work from Rob. He performed well and followed up to make sure the job was done properly. He went above and beyond to satisfy me and I really appreciated

Rapid response, great service, very knowledgeable. Rob was able to identify and fix my HVAC issues on the same day, even on a system well past its prime. Ill be calling AirPro for all my future HVAC needs.

My retired parents moved to NC 2 years ago from Fl to be closer to family. Needless to say they do not like the cold weather. When their heat stopped working the other evening I called 3 hvac companies that told me the earliest they could be there was the next morning. The 4th one I called was AirPro. When Rob answered I told him the situation and he was at my parents within the hour. Shortly after arriving my parents heat was working. Rob was polite, knowledgeable and professional. AirPro will be my first call when having hvac issues in the future.My parents and I would highly recommend AirPro.

I would like to say Air Pro and Rob are amazing. My air went out yesterday (a Sunday) so early Monday when no one called me back from my Sunday inquiries I called again. The first company would come on Thursday. After I reached AirPro they were there in a short time. Rob is knowledgeable, professional and reasonably priced. Now that I have Air Pros number I will not go anywhere else. I have a 30 year old unit that I was not going to put a lot of money into but thanks to Rob I did not have to. Guess where I will go when I do need a new one???

Has been saving my dinosaur AC unit from crapping out. Called and was there within an hour. Great service. Cant go wrong

Rob was professional, honest, and timely. Thank you!

Very reliable. Knows their stuff. Dependable. Always there for me at the most needed times! Affordable. Wouldnt trust anyone else.

Business is ran out of this guys home on Rock Service Station Road, very unprofessional!!!No one can punish you for good/bad review even if it is fake. Its not really illegal since there are so many people doing it. Slander is illegal so if youre leaving negative feedback and lying in the process then yes its immoral and illegal. Business is in your home=truth + unprofessional=truth >>>>no lies no lies no lieieiiies

Great Job, Air Pro is all I will call

Rob was excellent in the service he provided. Highly recommended!!

Rob George was very professional and did an amazing job!!! We got a quote within 24 hours which is what I asked. He brought 2 guys which did he job quick and it looks great! I would recommend Rob George all day long!!

I have been using AirPro for several years for both commercial and residential properties. Very satisfied with quality of work and timing. Highly recommended.

Loved the online scheduling system and they showed up and fixed my issue with minimum charge and gave me some education on keeping my system working optimally. Would definitely recommend them!

Rob and his team did a fantastic job. Will use again!

Friendly and fast. Signed up for their VIP Program and have yet to have any problems with my AC the last few years. Ever since Ive had them taking care and maintaining my units, they run AWESOME

Super fast and professional service. Always available to answer my questions and cared about making sure I was comfortable with the costs as well as the services provided. I would recommend them to anyone.

Rob did an amazing job diagnosing, ordering the correct parts and fixing our AC! He was professional, explained the issue and offered us options so we could make the best decision! We trust Rob to maintain our HVAC systems both at home and at our two retail stores. Simeen Rehman

Rob was excellent, very fast response, and very friendly. We have the Spring and Fall check up. I would highly recommend to keep you Heat Pumps running efficient.

Very professional, nice, and compassionate. They came out on a weekend for our emergency situation, and fixed it immediately. We will be using and recommending them again!

Took care of our familys restaurant super fast. Thankful for his rapid response and professionalism. Rob and company are a rare breed indeed. Thanks!!

You wont find anyone that out performs Rob at AirPro Carolina. Rapid response. On time with no rescheduling. Friendly and professional. When you are done dealing with amateurs for your heating and cooling needs, give Rob a call.

AirPro technician was extremely knowledgable and helpful. I needed help asap and he came out the very next day. Great company!

Extremely knowledgable, professional and courteous. But most importantly timely. I will surely be using him from now on for any service I may need.

Our Technician, Rob, was efficient and professional. We will recommend Rob with AirPro to all friends and family.

Had an electrical problem with my A.C. unit and they were able to diagnose it quickly and resolve it right away! Im so happy to have AC with the heat wave that is coming!

AirPro Carolina, LLC is very responsive and Rob is very professional and seems to be highly knowledgeable in his trade. Thanks AirPro!

Rob was timely, professional and very descriptive on the work he did. I highly recommend AirPro!!

Rob is a great guy, and a pro. First class service.

Very prompt and curtious figured out the problem quickly and very reasonable prices highly recommend

Quick response and friendly service! Highly recommend!

Amazing service, quick repairs, and cost friendly. I also advise joining their yearly service plan to help save money as well as maintain your unit so you can avoid anything breaking down suddenly!

Prompt. Very helpful. Knowledgeable.

AirPro Carolina has always arrived promptly when weve had problems and taken care of the issues right away. I would recommend them for any of your HVAC needs.

AirPro was able to schedule an appointment in a timely manner. The tech and service were too notch. Would refer to family and friends for sure!

Very reliable and honest. Rob really cares about what he’s doing and it shows!!

Very knowledgeable, professional and fair priced. Will definitely call when needed again.

Great!..friendly..honest..on time...great pricing...would highly recommend..

Excellent customer service and communication. Rob went above and beyond to replace my heat pump (and everything that goes along with it)

Competent, honest, and prompt. Need I say more?

Awesome guys! Great Work

Will not do business with again!

Thanks Rob George- he’s very professional and cares for his customers!

Great service, on time, professional and reasonably priced.

Top notch work.very friendly and knowledgeable

Very professional and fair on their price. If needed this will be the company I call.

Excellent! Thank you!!

Quick and honest!

Quick and friendly service!!!!

Excellent service!!!!!!!