This whole crew are amazing! We had a big time problem with our car today, the alternator and the battery were in really bad condition making the car not start at all and they helped us find a solution to our problem and even if they were all busy they took the time to explain everything to us and keep us updated on our car. By far this is the best Auto Repair place I’ve ever been, thank y’all for the excellent service, we sure be back to this place for future repairs on our car.
So I am not one to usually post reviews, but in this case I felt the need to... Absolutely the best interaction Ive ever had with a car repair shop. Andrews attitude, professionalism, and willingness to work out the best solution for me was absolutely unparalleled in my experience with repair shops. Highly recommend!
These guys are awesome!and the work done on my car.. just such a huge difference. They explained everything they did .The prices are absolutely worth every penny of what they do!!!Thank you .. I will definitely be back 🤗
I recently took my car here for a check engine light issue and I noticed that they have changed their staff. Nonetheless, I was grateful to meet the employee named Aaron. He was extremely sweet and kept me updated as the mechanics continued to work on my car. He even broke down everything that was being done to my car and what they believed the issue to be; Aarons great customer service is the reason I will continue to bring my car to Drivers Edge. If you decide to visit definitely ask for Aaron; he will make sure that you are well taken care of.
I just wanted to thank Andrew one of the managers I believe again for his service. I came in there 2.5 hours before close needing brakes & rotors ASAP. He made sure he found the parts for me & he was able to make sure my car got done before they closed. I truly thank you for that & your kindness.
Always honest about work being done. They will let you know if other maintenance is needed but I appreciate their opinion of what needs to be done at that time and what can wait. Integrity, excellent work, professionalism and guaranteed work. Yes sometimes it is expensive but what isn’t now a days.
I went in for a state inspection, as I am new to Texas and need to register my vehicles. The service was completed within the time frame quoted. The lead guy was professional, explained the process, and demonstrated excellent customer service skills. I felt at ease and will be returning with my other vehicle.
These guys are the absolute best!!! They were very nice and accommodating to my needs and worked around my schedule! I will definitely be using them from now on with all my issues!! Thank y’all so much!!
Drivers Edge is consistently reliable. They’re excellent at communicating their findings and recommendations. It’s an absolute pleasure to work with their team. We have used them to service and maintain all of our cars. Highly recommend!
The guys got the job completed in the time they told me it would take. Clean location, customer friendly people and prices are spot on. Good team, thank you Drivers Edge West Plano # 203 You guys Rock!
I had tires installed next door and wanted a front end alignment to start out right. But upon checking everything out there wasn’t a need for an alignment at this time! No charge!! These guys were SO nice and eager to help me. They were very busy but managed to find a slot for me!
The service at this location was great, professional, and pricing was reasonable. I went to there for oil change and State Vehicle Inspection. I went to Driver’s Edge for the first time a few years back for vehicle inspection and service was great then as well. Will definitely recommend to others.
I called this company with a referral from a coworker. They told me to come in right away, drove me back to work, and was done with my issue in about 30 mins. They even picked me back up to get my car! They were so professional, so incredibly nice, and so trustworthy. I recommend them to anyone around the area. I will be telling all of my friends about their service! Juan is a great guy! Thank you guys!!
I have usedthem for a couple of years and they have been very good and they are very dependable. Through & always take care of my needs..
I went here many years ago for car service. Moved out of state and now back in the area. Same great service. Courteous when you walk in, takes the time to explain why service is recommended, honest work ethic that makes it easy to trust them with my very old car. I will be getting a new ride soon, but definitely will make this my choice auto shop. Ive had negative experiences elsewhere so it is worth the drive!
Exceptional service from Greg and the team. The team kept me informed every step in the process and worked tirelessly to get my car back road worthy. Without a doubt an outstanding team who cares about a job well done and keeping their customers happy. I’d recommend this shop to anyone in the Plano metro.
The guys at the DE in West Plano are great, They are professional and friendly. I bring all my cars to them to be serviced
Juan and his team are awesome. Very honest
The personnel are always very friendly, courteous, and attentive to my service requests. They perform the necessary services on my vehicle in record time. The pricing was very reasonable and they always seem to have a discount on one of the services I’m getting.
From the moment you drive-in to the time that you leave everyone is super polite upbeat professional and genuinely caring about each person that walks through the door. I’ve been going to drivers edge since I move back to Texas, even though I’ve moved away from the neighborhood I still drive to see them because of their continued professionalism and the fact that they remember your name. Thank you for always being top shelf. 😊⭐️⭐️⭐️⭐️
I was replacing the AC compressor and condenser myself and was shopping around for a local shop that would remove the old refrigerant, then pull a vacuum and replace with new refrigerant after my repairs. Not only did they accommodate my special request, but they also worked with my schedule, had it done faster/cheaper than quoted, and communicated with each other so every member of their staff knew who I was and what was being done to my car. Plus, no one tried to up sell me on anything. 10/10 would recommend this location to anyone and will definitely be coming back in the near future!
Went in for a state inspection. The team was fast, courteous, and professional. Would definitely use again.
Courteous professional, honest and fast. Have used them for a long time now!
Awesome in every way. Needed to leave my car fier a couple of hours. Offered to take me home and pick me back up. Very professional and great service. I’ve used them for over 10 yrs. I highly recommend Drivers edge.
I had the absolute best experience at Drivers Edge. The staff here is honest, hard working, and efficient. When I needed help they stayed late to service my car and even waited until my ride came to get me! Andrew was hands down the most professional, kind, hard working manager I’ve ever had the pleasure of meeting. Long story short - I had come from another car service facility and they had unintentionally messed something up with my tire and rotor. Andrew and Zach, the tech who worked on my car, found the problem but also solved it for me. Instead of sending me to the other facility where the mistake was made, Andrew reached out to their supervisor and settled everything. I didn’t pay a dime! I know I can count on these gentleman to service my car without taking advantage of me. Will always be a customer at Drivers Edge!
I dealt with Aaron and Juan. They were both very nice, welcoming, and professional. I would highly recommend this company.
I stopped in on a Saturday afternoon to have some bulbs replaced in the front headlights and back brake lights. They were very busy, but decided to stop. They were able to get to the job done and that included having to order a front bulb and have it delivered within the next hour. Very friendly and accommodating! Would definitely recommend!
I also had my state inspection done and my experience for having these services performed on my car was very good
Great experience as always. Courteous, professional staff, very friendly. Easy peasy.
I have been taking my car to drivers edge for as long as I can remember and it’s always the loyal customers that forget to leave a survey! I absolutely trust this shop with any of my vehicles. I went from driving a Nissan to driving a GLK and I still take my car to them. They used to have a valet service that would drop you off at a near by destination but not anymore. Either way they never try to up sell me in fact they randomly apply coupons to my service fees. Go with a shop you can trust. I trust Drivers Edge Plano.
The guys at the Park Blvd. and DNT location are awesome! They completed my axle repairs in no time. I HIGHLY recommend visiting this location if you’re looking for a courteous and professional group of people to work with. You won’t be disappointed!!!
I had an issue with EVAP system that was covered under warranty purchased from the dealership but the dealership could not get me in for service. I looked up through the insurance company (Assurant) and had drivers edge service the vehicle. Upon checkout the manager was on the phone with Assurant and we were told they would not cover the repairs as I needed to go to the dealership. The dealership could not correct the issue or give me a rental vehicle for service time as they did not have any available. I was EXTREMELY IMPRESSED with Drivers Edge and I highly recommend them for service. They were kind prompt and open with every part of the process with Assurant.
The team was very professional and informative. That never seemed like they were scamming me. Very straightforward and honest and very generous and friendly. I will go back if I need any further service.
They didnt have to but it did help me attempt to get my car started to leave their establishment parking lot. But the prices for my car starter situation was too expensive. Something I can be done with at least $275 or $300 was equated to be $675. I was told that the company use great products. But like the saying goes.The customers is always right!
I have never had a better experience with a auto repair shop - Andrew the manager was exceptional he listened to my problem and spent more time than anyone explaining how and why things happened and what needed to be done. He was honest and thorough and most importantly he gave me the best deal I found after shopping around! I could not be happier! I will be a repeat customer and will tell all my friends to take their vehicles to Drivers Edge on Park in Plano and to ask for Andrew!
First time customer, needed a state inspection. Quick service, professional and seemingly grateful for the business. I’ll be returning.
Juan, Andrew and the family at the Plano property are consistently exceeding my expectations. Legit customer service and expertise and honesty regarding any work on my car is invaluable and I refuse to go anywhere else. Highly recommend.
I got it why this shop has 4.7 stars reviews! They are very honest and so knowledgeable! They even gave a heads up on what to repair on my car. I would definetely come back to this store! 10/5
I really appreciated them working with me to figure out the best way to pay for my services. I also REALLY love their walk in service.
I love this location. Staff is always friendly and helpful. They are transparent about any issues that they find. And I’ve never had an appointment and was able to be service same day!! How convenient
They were very friendly and helpful. I have always had very good service at this location.
Everyone was so nice and friendly! Got in and out fast for state inspection! Will definitely be going back for other needs!
BEST CAR SERVICE ON THE PLANET. PERIOD.I was in a hurry. Needed a light fixer because I couldnt get an inspection done. So I went to this location.I called ahead of time, they answered my questions in THIRTY SECONDS.Took my information down in 3 MINUTES.Did my REGISTRATION and my TAIL LIGHT in less than 20 minutes FLAT.This is THE ONLY place Im taking my vehicle for anything.Thank you so much Andrew. Sir, you are legit.Love this place!!
Drivers Edge always does a good job. They communicate well, get the work done promptly and have reasonable pricing.
Drivers Edge is friendly, professional, honest, and they do quality work. They have done work on our vehicles for a while but in a recent trip they went above and beyond to help us find a solution. Andrew called dealerships and specialists to help us find the best solution for a unique problem and he presented all the options in a straightforward manner, even if it meant I had to go somewhere else to get the work done. I was already happy with Drivers Edge, but the way this issue was handled has earned my long-term business and referrals for anyone who has a need.
Went in for an inspection. Took less than 30 minutes, but the best part was the customer service. The guy helping me was so nice and welcoming! Definitely will recommend
On time and actually early completion of the work on my car. Also very good prices on services performed. First time here but I will definitely be coming back
Great guys both in the bays and up front at the counter. They could use another person to be 100% effective but are managing to get vehicles in and out in great time with great accuracy from what I could tell.
Excellent repairs and customer interaction. Faster service compared to new car dealer. Similar inspection report and review compared to new car dealer.
Outstanding service and experience!! Took my 94 Bronco in for some alignment and maintenance. Andrew was straightforward about what did or did not need to be done! Was professional and did great work I will be using them for all my cars going forward!!
I have used this Drivers Edge #203 for several services over the years and have had a stellar experience no matter what the issue was. This particular visit was for my annual inspection in Texas. I would give them a 10 out 10 on professionalism, knowledge and amazing customer service! The team there has been 110% solid for every issue i have had with my car in the past few years. I would recommend them to anyone who asked me about where to get work done.
Thank you Aaron, Juan and Eddie for a great job and awesome customer service!!!
Extremely fast for inspections! And very friendly service! Would 100% recommend this location!
My son has used Driver’s Edge on my Dodge Avenger when the car belonged to him. He told me they would take good care of me and he was right! Very professional staff and the service was exemplary!
Use this for my 2006 F-150. They’ve always been reliable and provided quality work.
As a female sometimes going into a repair shop can be intimidating especially sense it’s not something I know ANYTHING about. This shop was the best mechanic shop I have ever been too! The guys where incredibly nice and explained everything they where doing and why. As I waited there for them to put my tires on I witnessed how efficiently they worked and how they seemed so happy to work there. I could tell they worked as a team and it was amazing to sit there and notice that! I’m most definitely coming back here for anything involving my car. Absolutely loved them!
Did inspection before buying used car for $140. Fast, thorough, professional
It was a great experience and the people there are always soo helpful!!! Will definitely be back
I highly recommend Drivers Edge in Plano. The staff is always courteous, knowledgeable, professional and their prices are good and fair. Will keep taking my vehicles there!
Very courteous and helpful. Quick service and professional customer service. highly recommended if you need some quick service on your vehicle.
I get my car inspected here every year. They’re fast, efficient, and courteous. Can’t ask for a better experience.
Definitely recommend Drivers Edge. Have used them often and they don’t disappoint,
Honest and quality repairs. Fair and competitive pricing. No extra repair pressures.
The best place to go for all your cars needs! Juan and Andrew are so nice and helpful!
DJ provided informative and consistent communication during my service and repairs. Repairs were completed timely and at a reasonable cost.
I always use Driver’s Edge when having an emergency with my car or for inspection. I have always received excellent service. Highly recommended!
Andrew and Robert at Drivers Edge went above and beyond to make sure my car was taken care of and everything was done to my satisfaction. Communicating with me whenever something needed to be brought to my attention. I would recommend them 100% and will definitely be taking my cars back whenever maintenance and repairs are needed.
Outstanding service from consummate professionals. I will recommend this team to any and all without any reservation whatsoever.
Excellent care for your car. Professional and efficient with repairs. They are honest and straightforward on what is necessary to repair and what can wait (even referring another company to get something fixed).
Outstanding service. Saved me $1k+ versus the dealership. DJ is the best.
Great price, definitely didn’t feel screwed over. And the people who work there are extremely nice.
Referred by the manager of the auto shop at Costco.More than impressed at the helpfulness, speed, efficiency, and excellent attitude by the team. Focused on problem solving with an eye on costs.HIGHLY RECCOMEND!!
Great experience !! The staff is very helpful and explain any issues they found with my car. There was no pressure at all. Just really great friendly service. Will def be going here for everything in the future.
Great people to work with! They are attentive and honest. Works get done and explained.
Excellent team. Quick, honest service
I stopped for a state inspection. A couple great guys at the front desk had me in and out in less than a half hour. Thank you for your service!
Great service!!!! Took care of my car before a road trip and installed new parts for me. Even gave me a discount on the installation. Go here for all your car needs!
Went for my state inspection. Everyone was friendly and service was quick.
Great service, knowledgeable staff, and fairly priced.
Fast and friendly service! Quickest and most efficient state inspection I’ve ever had.
Outstanding service. Friendly and professional staff. A pleasure coming here to this statio !
I came in to get an inspection prior to going for my annual registration. I was given a 1/2 hour wait time which was 5 minutes longer than the actual elapsed time! I happily went on my way. This was my 3rd or 4th time at Drivers Edge and it wont be my last! Each time they have exceeded my expectations! Thanks, guys!
Professional and willing to help! I got a rear signal light connection issue and I went to other auto repair store to check first but they suggested me to replace the rear light assembly. To be honest, I think it was not a such big issue and unnecessary to replace that, so I decided to find another repair store to diagnose again. Then I found the Drivers Edge store and asked them to help. The guy just spent five minute to freely help me fix the issue! Awesome! Thanks again for the guy who helped me! Highly recommend!
Ver attentive. Good job.
Looks like the repair fixed the problem. Time will tell.When I first arrived I was told there would be a $140 charge for diagnostics. If I chose to have the work done the $140 would be deducted from the total repair charge. The diagnostic was to determine what was causing my Stable Trak light to come on. Intermittent. Did not stay on all the time. I was told I needed a sensor on the rear wheel.I was quoted $500 plus to repair. Well, I was going to be charged $140 anyway do I agreed. I then got on the web to see what the average orientation was for this work Part and labor was approx $300. I called Hufines Chev to see what there cost was. I was quoted $325. I called back to Drivers Edge and relayed the quote given to me. Drivers came down approx $70. My total was little over $420 plus. I recommend if you know what the problem may be before having your auto repaired, look up the avg costs for that repair in Plano and also call a dealer for a quote. $500 plus quote for a Stab Trak Sensor is a little much. At least Divers Edge did work with me somewhat but .......
All went well until they wanted to keep my car for 2-3 more days for a diagnostic and they gave me a pretty bad attitude about not being able to be with out my vehicle for that long when I was originally told it would take 3-4 hours
Professional, friendly, helpful, well dressed. I will definitely return, especially if same two men are there👍
Great service, knowledgable and professional. Prefer them over service at dealership.
I have my car inspection done here. They were very professional and return my car on time. Will definitely recommend them.
This is my preferred place to go. The staff is friendly and professional. They have always done a great job. This shop knows how to get it done in a timely manner. Thanks Drivers Edge.
It was as always a profesional atmosphere. Ive been taking my truck there for years, theyre quick and efficient to get the job done.
Class act. Needed to get my ac fixed, and it got done in a flash. Management team very friendly!
Friendly and professional staff. Quick service. Great experience.
Everyone was really receptive. Making the appointment was easy. Really communicative. Happy with the experience.
They checked my brakes and found that I didn’t need to have them replaced although another service place had told me that I needed new brakes and had given me a written estimate. I was very thankful that I didn’t need to replace them for quite some time.
Very friendly staff and welcoming. Very honest and upfront about expectations. 10/10 recommend
I brought my car for the state inspection. I expected to wait a while. However, I was out in less than 30 minutes.
Professional and friendly! Reasonably priced!
Clean professional waiting setup for social distancing. The wait was not long for my state inspection. Friendly atmosphere. I have had my vehicles serviced there various times before and always had a good experience. I highly recommend them.
Drivers Edge in Plano really took care of me. I ran into a major problem with my car and DJ saw that I was taken care of and his customer service was just amazing. When I picked up my car I met Andrew the store manager and he was just as professional and welcoming as well. So my over all experience was Great and I would definitely recommend Driver’s Edge!