Sales team and finance manager we great. Some of service team needs more customer service training. But overall I love my vehicle. Wasnt looking for a new vehicle but after catalytic converter theft with unknown repair time, I was very pleased with trade-in process. Kudos to salesman Michael K........

Purchased my first car ever from this place. It was an awesome experience!! My sales person Bijan took great care of me. Super knowledgeable guy, had no pressure at all. He even got me lunch because I was there so long. Go see him he’ll take care of you.

Worst dealership ever. I been to so many car dealerships and so far this one is the worst. Not only is the building dirty, outdated, and furniture falling apart, but the service is the worst. Took almost 3 hrs for a simple oil change and tire rotation. Dealership was also trying to tell me that replacing a door handle would be $100+, and that was the first sign to me that they are money hungry. Service technician should of also asked me if i wanted a car wash after service, because i had just paid for a detail and now its gone with the cheap car wash this dealership probably gave my car. I hated the experience, hated the service, hated the environment. No wonder this place looks like its going bankrupt. It is sad because i love Mitsubishi and this dealership just gives it a bad rep. Management obviously needs to be fired. The car in the showroom isnt even show quality, SAD.

First time buyer and the sales associate Scott was super helpful at the Plano location. Any time I had questions he’d make sure to get the correct answer without giving me a bogus response. He also stayed in contact to make sure the processing was going smoothly and that I was still interested in the car. Multiple people worked together to make sure the car process went well. Would recommend anyone looking for a used car to go to this location. Friendly staff and really helpful people.

My daughter purchased her 1st vehicle here and it was the most easiest car buying experience I have ever witnessed. Our salesman Bijan was amazing and super helpful. And our financing person was on top it. Super great employees 👏 I would definitely go back.

We were doing a favor and dropping off a vehicle for a friend who moved out of the country. We were told they would either come tow it from our house or we could just drop it off. So we thought we were being nice by dropping it off (we live an hour away) and calling them while we were still in the parking lot to let them know we dropped it off. However, the lady we spoke with at the dealership was very rude and had a major attitude and telling us we dropped it off wrong?? Not sure what the deal was. Weve never had such bad experience with a dealership. Especially terrible since we will be purchasing in the near future. Please consider being nicer to strangers.

The negotiation process was quite frustrating. I think the offers given on trade ins are so low that its insulting. I shouldnt have to argue with people to get a decent offer on a trade in. Jessie was a very friendly salesperson and very friendly. The finance manager was very unfriendly, I didnt like being around him. I bought my first Mitsubishi and as much as I like the car, I think the business aspect of this dealership really needs work. I asked simple questions and received a lot of um, hmmm, not sure about that, as a response. I also dont like how the cars are marked up due to market. The dealership was unwilling to negotiate from the marked up price so I was not able to purchase the car that I really wanted.

My wife started the process. I drove there to sign paperwork and left. So painless. Brandon was awesome and explained everything so it was easy to understand. I know he makes commission, but he seemed to really care. I would recommend this place to anyone. We bought a car for our daughter and my thinking was I can get a new vehicle, cheap, and have a 3 year warranty where I wont have to worry about any problems. To my surprise its a 5 year 60,000 bumper to bumper and 10 year drive train. Very nice!

Talked to Bijan about a few Mitsubishi. Extremely helpful and knowledgeable. Unfortunately I chose another brand but if I were in the Market for a Mitsubishi again I would want him to be my salesperson.

Excellent dealer service. Brought my Mitsubishi in for extensive maintenance items, all were completed same day. Website scheduling did not work so I went in without appointment and was well taken care of same day. My service advisor, Synthia, knows her cars, and was very helpful. I spent maybe ten minutes on drop off and fifteen minutes at pickup. The car is running great!

I got lucky, not only were they able to get me in and out quickly, the staff was super accommodating and polite. They really took good care of me and it felt great. The level of service is top notch and as long as we have Mitsubishis, I will definitely be a repeat customer.

Super easy process start to finish. Ask for Bijan. He helped me get into a mirage and made the process easy.

Went there to look for options to trade my 2019 Outlander and left with a brand new 2022 Outlander in 3 hours. Super smooth process, John went above and beyond to help me get the best possible deal and couldn’t be happier. Definitely recommended!

Very easy no hassle purchase Jose was great no pressure very knowledgeable have recommended to manyThe suv stands out have had many compliments

Purchased my Mitsubishi Mirage G4 from this location and the sales person was very polite and respectful. It made for a great car buying experience, but when I needed to take my car in for service and repairs, even with the warranty it cost far more to have them service my car than any number of service shops in the area. The service department advises you of the cost during inspection and it somehow increases without your knowledge or the service isnt covered under the warranty. The Mirage G4 has the worst rims and tires ever placed on a vehicle. Ive never had to replace so many tires on any vehicle ever and theyre not covered under my warranty...

I was helped by Bijan in picking out the right vehicle for me. He is knowledgeable and very helpful with making the buying process easy for me. Greatly appreciative for people like him.

Bijan was super helpful and answered all my questions. Amazing service, 10/10. 😊

Sydney was fantastic from start to finish. She listened to what my concerns were as a mom, buying a car for my son. She helped us find the right car with the right safety features and worked hard to get the right price. I’m very pleased with this dealership & everyone we dealt with. We will definitely be back. Thanks for a wonderful car buying experience in a crazy car market!

Yes my car part was stolen of my car while in the dealership position. Yes it was fixed in a timely manner. But I really think this is a inside job. Hope would robbers know what cars on a locked up garage to steal from. I went to trade in my vehicle and I was not offered anything good. My credit is much better now then before. I have not been late on my payments either. But I guess I will shortly take my business else where. They should have better Security at the dealership until the workers return or overnight to prevent the The thieves from coming back in stealing. Plano police needs to look out as well to catch the Crooks, I actually put our Vin numbers on the small parts, Or make a case that goes over him so they’re not that easy to rip off.

They worked very hard to get this deal done. I’m great full to our salesman Bijon who took good care of us. I wish the paperwork process was faster and could be done before hand. But all in all it was a good experience.

Had a great experience. Worked out a really good deal on a 2022 outlander. Would recommend friends and family to purchase a vehicle from that lot. Ask for Josue, top notch car salesman have nothing but good things to say about the guy.

Super dooper salesperson and the higher ups are also amazing. This is a second car from this same sales person JH. Look him up for a great deal Best prices and fun staff.Husband and I are in our 80s, again great service!FYI: Loves Fried Chicken in an iron skillet.Just saying!!

I worked with Sydney, and Ryan. As a first time buyer they both made sure I understood everything. Working with them was a pleasure, Sydney and Ryan were both patient, didn’t feel no pressure in making the decision. Highly recommend they both went above and beyond to make everything go smoothly! The car is amazing! Excellent services and very upfront and honest.

Needed a car, got a car. Bijan was an excellent help throughout the process, highly recommend.

Weve been going to Don Herring in Plano for years. They have treated us like family and have always done everything they can to get us the best deal possible with no pressure.Sydney is amazing and I would recommend her to anyone that goes there! Shes honest, to the point and is an all around wonderful salesperson. We wont see anyone else when we go there! We walked out with a brand new Outlander and an Eclipse cross.... and Sydney was there with us every step of the way.When you go, ask for Sydney! I guarantee you shell do everything she can to get you what you want and need. Shes our go to gal!!

Friendly professional staff. Made me feel at ease. Josue Hernandez was my sales consultant. He was friendly and almost made it fun purchasing a car. All sales consultants I met were friendly and helpful.

Had an overall good experience at Don Herring. Aside from some vehicle concerns Luis our salesman was very accommodating and helpful. He was friendly and made the car buying process smooth.

Jesse did a great job in helping me get my 1st car, he made the entire process very clear and easy, he struck me with a great deal on my outlander sport!! Thank you

Michael and Jesse are great! The overall experience was great as well. I love this location and the staff. I would definitely purchase from here again!

Sales rep Jason and the sales manager are amazing!!! They know their stuff and will answer all your questions. For the best deal in the DFW Don Herring with those to 👍👌. Excellent service

Review is based on our experience with the service department. I dread taking a car in for service as much as the next person...BUT, this was different.Our rep was Luis and the experience was superior! My appointment was clearly accounted for (i.e. I didnt have to wait), Luis explained what would happen and provided a general timeframe up front.Later in the day Luis called, reported what the issues were, gave me a quote l, and had my car ready when he said he would (earlier actually).Bottom line, the very last review I thought I would ever make would be one that involved vehicle service. Mitsubishi first time owner and this is the kind of experience that brings about lifetime returning customers. Great job Luis! Thank you.

I highly recommend this place. They are upfront and honest people. I was taken care of by Tim and the rest of the team. All services also comes with a complimentary hand wash which was an added bonus. Give them a try and see what you think.

Great service, really friendly and extremely patient. Would 100% recommend to friends and family. Sales rep Jason and the sales manager gave us top notch care.

I drove from Austin because I got such a GREAT deal on my new car! Sydney, my sales rep was awesome!! This is my second purchase from Don Herring and it won’t be my last. Come see Ms Sydney!!! You will be happy you did.Update 7/19/21Don Herring did it again!!!! I decided to sell my 2020 Mirage and upgrade to a 2022 Outlander…. All I can say is Sydney, Will and Brett did an amazing job at getting me a SUPER deal and they got me in and out so quickly…literally like under an hour and I was headed back to Austin…. This is my 3rd purchase from Don Herring and I am definitely a customer for life! You need to come see my friends at Don Herring and let them help you get the car of your dreams at a great price!

I can’t say enough about Sydney! She treated me amazing and went above and beyond to help me get in a vehicle. So patient and wanted to ensure she took great care of me. Will worked with me to get my financing all figured out and was extremely kind. You just don’t find people like this anymore! Couldn’t be more pleased with my entire experience and would recommend them to anyone!

I had an excellent experience at Don Herring from the moment I walked in the door. My sales associate was awesome and she listened to what I actually needed. She made the entire experience pleasurable. Thanks to the whole team!! I would recommend them to anyone, even if you aren’t sure about your credit. They will walk you through the process.

Day 1 - Called salesperson, Lauren to confirm vehicle was available. I drove 45 minutes to get there and they cannot find the car. I was then given the option to purchase a vehicle that was to arrive on Friday. They also gave me the total price out the door which I agreed to. Day 2 - They call me on Friday to let me know the car has arrived. I drive 45 minutes again to pay for my car. I get there and the now the vehicle is almost $3000 more. Needless to say I left that Outlander Sport with them. I am now the happy owner of aToyota Camry!

Everyone is so friendly. Staff members are very educated at their field of work. They are so helpful.This is the place to shop.

Kyle was awesome! He helped me with my current situation at a fast pace. He listened, was helpful in may ways, and made the whole experience a breeze. Thanks again!

Scott was ABSOLUTELY AMAZING and thr rest of the staff

I worked with both Josue & Michael. The staff here is really great and they worked hard to find me the vehicle I wanted. Thank you for your diligence and hard work. Highly recommended!

A great place to get you car serviced, and Jessie was a Great automotive consultant. I enjoyed looking at the options available to me and my family. Will be looking for Jessie the next time that we have the pieces on our end for the dealThanks!

Thank you for making my car buying experience so easy. Everyone I had contact with was so upbeat, friendly and helpful. Courtney is an awesome person. I felt like I have known her all my life. The Sales Manager that handled my sale was the best. Courtney took me on the tour of the departments I may need in the future. Everyone was so nice. The finance process was smooth and Jesse made sure I knew my car from top to bottom before I pulled off. Thank you everyone for making my experience at Don Herring stellar.

Jesse and the team did amazing in the process of my new vehicle. Thank you guys!

They work with you no matter what your credit is. They are helpful and a great group of staff and people from the sales managers to the sales people. I will definitely will be back!

Great experience and customer service. Would definitely recommend to anyone. Thank you for helping my husband and I get the car we have always wanted!

I had an excellent experience and am super happy with my outlander sport.

I received the best customer service. I told Sydney what I wanted my payments to be and how much I wanted to put down. I am so happy that she was able to help me find the perfect car. She even got my payments to be less than I expected. I highly recommend them to anyone looking for a great car and deal.

Scott Fickert along with EVERYONE at Don Herring Mitsubishi in Plano were so helpful and friendly while helping me get my beautiful new car. I see a long and happy friendship beginning here. Thanks Scott.

Stress free car purchase. I came to the dealership on Thursday, identified the car I wanted. Found the same care in Arlington and Don Herring beat the price. Would highly recommend

Asked for pictures and if the price was negotiable. I was told pictures were coming and the price I was comfortable with paying was ok. Drove 2 hours one way to find out this car was trashed and they were very firm on the price. Will not do business or recommend.

Luis was wonderful. He was very thorough and explained everything well.

Went to get an oil change. While I appreciate the effort that was made to inform me of other things that needed to be delt with on my car. My rating stems from the fact that I had a scheduled appointment, arrived on time, but was there for over an hour and a half before I was able to pay and get my keys to leave. It would have been polite to ask first if I had time for the extra inspection. If I had time I would have gladly said yes. Other than that I have no complaints.

Scott Fickert was amazing showing us the Mitsubishi Outlander 2022. We are so happy with our purchase and the será el we received from Scott and his team.

Tim the Customer service rep is a helpful agent and answered all my questions. He is very cheerful and knowledgeable agent. All the team are helpful and great.

First time car buyer. Did my research. I was recommended Don Herring because of their good deals and service and warranty. So went with them at this time. Showed up and Josue helped me understand the differences in the cars, answered all of our questions. I felt like he was more of a friend than a salesman. He makes you comfortable. I looked at 2 different cars. Then William helped me with the finance side. I dont have great credit and he still helped me get a decent deal. What I really appreciated about him was his honesty and making sure I understood everything before he moved on. Ill definitely be back I feel like William will be a big help in the future when I trade in and upgrade. I went with the 2020 Mitsubishi Mirage for the first car, I just needed something not expensive and with a good warranty. Paying on it for a while will help my credit situation until I can get something I really like.

I would give 0 if it was an option. Upon arrival I had been told that the vehicle I was told would be there was in fact not. I’m young and was not aware of their tricks to get you to the dealership. I walked out with a car even though it wasn’t what I originally wanted. I was told at the dealership that my first payment would be due after 75 days. DO NOT LISTEN TO THEM. I found out I was behind on payments and my credit score was ruined because I listened to the finance manager. My first car experience was not ideal and I will never being doing business here again.

First time car buyer and all I have to say is amazing team!!! Josue made everything very easy for me to drive off with a dream car. Very thankful for this amazing team at Don Herring.

Jesse was AMAZING! Helped us with a lot and great with conversation in the wait time. He deserves a good pat on the back for all the hard work and patience he had to deal with for us! Store was beautiful as well!

Second vehicle I have bought here and both experiences have been wonderful. Quick and respectful. I even recommended this dealership to my mother and she also bought a car here. 10/10 would recommend!

Go see Sydney Aman! She was super supportive of my situation and helped me get into a brand new car! The sales manager, William, was great too, and they made the process easy and stress-free. Go there, even if you have bad credit, because they will help you out!

Bijan was awesome. I walked in. Felling so nervous and he quickly settled my nerves and placed me in a nice outlander sport. All the employees there bent over backwards to make my buying experience awesome!

Had my first service performed on my Outlander 6/15/2021. Also asked to have a coolant smell checked. I explained that the vehicle had coolant residue a few weeks ago, but was cleaned away due to excessive rain. I also explained that the a/c was in and out on a trip. The technician that performed the oil change stated that there was no problem due to no coolant leak seen. He did not perform a coolant pressure test or check both of my cooling fans for proper operation. I explained that I was a Technician for 45 years ( BTW I have 8 ASE certifications and GM certified) but I am disabled and I knew that there was a problem and the Technician and Service Manager told me because there was no apparent coolant leak and the vehicle was not overheating that there was nothing wrong. I was told to bring car and leave it. I live over a hour away and cannot leave my vehicle without another vehicle to drive. I will not be returning back to this service department for any more repairs.

I had the best car buying experience of my life here at Don Herring. Leo Gikonyo was very nice and Professional! He got me the car I wanted with no hassles! Walked in at 11am and left in my new car at 2:30! I could not be more impressed with Leo, William, and all the guys up there!

Friendly, courteous staff! Very satisfied with the work the service department performed on my vehicle, I will definitely come back next time Im in need of service work. Thanks!

Randy by far is a great service guy. Thank you Randy for all of your support during this time.Brown

The shuttle DRIVER was extremly courteous and made me feel like a truly valued customer. He dropped me off and picked me up. (5 Stars)

Sales person was great. Financing was terrible. I have been driving the car for almost a month and now they are saying I am not financed.

Cars Sales woman was helpful and service was great 👍, manager did NOTwant to make a sale, basically wants all the rebates and sell me on a higher rate 18% to 20% but he doesnt even know what they advertise online???Rebate = down-payment for buyersSales price fluctuate down-payment which effects the interest rate.Well could of say NO.

Went to Don Herring in Dallas.Met with Marvell Greer to find the car I needed. He spoke to Victor the manager and found one I was looking for in Plano. They were unable to get it transfered over but went over and beyond I would ever expected. I went to Plano and found a car in my price range and Jesse Quioroz took care of me ...I left that day with a Mirage that I wanted alllll thanks to Marcell going above and beyond..

I always enjoy going to this Don Herring. I went to another location because it was closer and always had a problem arise after the visit. They are kind and very informative. I had a scheduled maintenance for my vehicle totaling $500 coming up and instead of pushing me to do it all at once, they highlighted the most necessary ones and encouraged me to come back when I could and get them done one by one if necessary. I felt valued instead of looked down upon for not having the finances to do it all at once. The whole experience is always kind, with staff who have a great sense of humor.

Don Herring in Irving is a great place to get a vehicle. I got one and it was knew. The person who sold me the vehicle was very professional. I have been smiling everytime I get in my 2021 Mitsubishi Outlander. Thank you to everyone involved in this purchase 🤗😁

Honestly they do a great job here! I appreciate that they were willing to go out of their way to help us and make sure we are happy. They’re honest which is great to see in a dealership and I would definitely recommend them. Will was great breaking down the financials for us and Jason was fantastic helping us look at different vehicles and explains everything to us.

Sydney is amazing and such a delight to talk to. Helps to have someone relatable to help me through this process. This is my third purchase from Don Herring North Mitsubishi Plano, Sydney A. is always sweet and trying to get me exactly what I need. She always greets me and gets my deals the way I want them. They have always done everything they can for me at this location without pressure.

Great customer service. Josue Hernandez was very professional, courteous and friendly.

Bijan shadman was very helpful and courteous. Very knowledgeable about their cars.Best service from any dealership i have been to.

Louis is amazing. Customer service was top notch. Very patient working with me ! Appreciate his patience !!

Incredibly friendly staff that always offer to do all they can to make your repair experience convenient and efficient. Quick, sound work.

As we mentioned to a few key people in the dealership, the length of time waiting for the process to happen seemed longer than we have previously experienced at other dealerships in the past when buying a new car.When a lull in the timing happens then perhaps we could have been asked if we wanted to get something to eat, or do something, and return in a couple of hours .Besides the time issue, everyone we met was very friendly and warm and made us feel welcome.As we stepped into the showroom, Brett immediately introduced us to our liaison Mike Koester. I can sum up my thoughts about Mike in 4 words. WE BOUGHT THE CAR.My girl friend and I went on a leisurely drive to see this newly designed Mitsubishi Outlander that Ive been reading about, just window shopping, as they say. And wouldnt you know it, two hours later, SOLD.Thanks for your help, Mike.My first words to Mike were, Im not going to buy anything today. (Let it snow)

Sydney was fantastic! Great personality very informative, willing to make things work and get you in the car you want! Thank you Sydney for giving me the best experience for the first Mitsubishi purchase!!!

It was my second car I purchased there everything is great.

It was only my 1st oil change, but the experience was very impressive!! In addition to immediately being recognized as a customer, to the expedited service I received that included a 26- point comprehensive inspection to the very ckean and welcoming atmosphere of all the Din Herring Mitsubishi Motors employees!! I was very impressed!!!

Nice buying experience. No high pressure sales, my salesman wanted to be sure I choose the right vehicle for my wants and needs. I felt I paid a fair price for my vehicle and I was treated well by every one at the dealership!

Our experience was phenomenal, Bijan, the salesman, and Will, the sales/finance manager went out of their way to accommodate our needs! Highly recommend!

Great service. Highly recommended!

This was my first car buying experience and Mr. Herring and his team made it seamless and easy. The vehicle I purchased was pre-owned and had a little chip in the windshield. They fixed it for me and filled up the gas tank not once but twice. I highly recommend if you have new or challenged credit. Their team is dedicated to helping everyone that walks through their door

Brett and his team took good care of me. I generally dont like the car buying experience, but Don Herrings staff made it much more pleasant than what Ive had at other dealerships in the past.

The technician brought my vehicle back and I was out in less than a hour. He was very thorough and listened to my concerns

I wish there were more stars to give. What a great experience I had at Don Herring Mitsubishi PLANO! After getting bad experiences after bad experiences,Don Herring PLANO gave me the absolute best experience I could have wished for. When everyone was saying no, they said yes. They said they could help me and were true to their word. I cant say enough good things about them. All I know is they have made a customer for life!!! Thank you, thank you, thank you!!!!

Our Sales Associate, Vanessa, was extremely helpful and very knowledgeable of the requirements needed to make the application process a breeze. She was very friendly and made the entire process feel effortless.

Great experience. Friendly and professional. Good pricing and quality auto. Nothing but praise from me!!! Thanks don Herring.

I had a wonderful car buying experience at Don Herring Mitsubishi. Andy, my salesman,was absolutely fantastic and made it so easy. I felt very well taken care of. The whole staff is wonderful. I will Definitely recommend Don Herring to all my friends and family!

Ryan S. was a HUGE help & so kind. Definitely ask for him when coming here!!!

My advisor was great, I could tell he was embarrassed about the whole detailing situation. He kept me updated and even informed me that I could use the shuttle so I didn’t have to wait 2 hours in the waiting room. The shuttle driver was AMAZING! He is such a sweet soul, I could tell the car was disinfected and he was a great driver. However, the detailing was a waste of time and money since it wasn’t done correctly after being taken back 3 times! Great place to get Mitsubishi merch, I got the weather mats, key covers, and cup! Would have gotten the “no smoking” coaster’s as well but they were too small and I had to return them unfortunately!

Vanessa was great and friendly. Definitely made the process painless and got me into the car I love. Definitely going back for future payments. Thank you very much

Jesse at Don Herring Mitsubishi was amazing to work with. Got us a fantastic deal and helped us every step of the way. Would recommend Jesse and Mitsubishi everyday!!!!

The guys are great. Everything is fine, oil change timeliness exceeded expectations. Thank you.

Awesome service, very diligent the costume service in their Plano store is over expected

As always Randy did an amazing job! Amazing customer service!

Very easy and comfortable experience buying a car from bijan shadman.He knows alot a out the Mitsubishi on the lot and is very friendly.Would recommend anyone looking for a Mitsubishi to come talk to bijan.