Charles and the others are always prompt, efficient, friendly, and professional. They do excellent work and always finish the job faster than expected. I have never had a problem with Data Doctors.
They repaired my computer promptly and gave me good advice about my hard drive.
I was initially told that my fan replacement would take one day after dropping it off an Thursday evening. I heard nothing and called on Monday to see what has happened. They hadn’t even looked at it yet. They called back later and said that there were some other issues and they would get back to me with an update the following day. They didn’t. I called again on Friday after hearing nothing. And they said it would be availed to pick up later that day. Once I picked it up and got home I realized they hadn’t given me back the power supply cord. (I proctor should have checked that, but they should have given to me together.) When I called on Saturday they didn’t know what happened to the cord and said they would call me back, which they, again, didn’t do. Finally on Monday I called and was told I could get the cord. I was frustrated with every step of this process other than the last person I talked to, which actually seemed to know what he was doing. I will no go back.
This place is the best! The staff Ive dealt with, Charles and Ryan are amazing and were tentative to my needs. As well I met both Michael and Kevin, they were also extremely knowledgeable and understanding with the issues my wife and I were having. Again highly recommend this location and Data Doctors for anyone who needs help with their computers!
Charles and Ryan explain the options for repairing or making sensible upgrades.
Excellent Customer Service! Charles is the consummate Professional and I am grateful that I can call in and get immediate assistance if warranted. We have been customers for several years and highly recommend this Data Doctors location. We find the monthly charge a small price to pay for protection of our computers.
Ryan was especially helpful. Its my go to place from now on.
I have been working with Charles at Data Doctors on Thunderbird and 7th Street for many years. I can always count on Charles and his team for superior service. Thanks to them for keeping my computer (and my business) always ready for work. Highly recommended.
First, I never give five stars and in no way is that a reflection on the service I received from Data Doctors. Charles are Ryan are excellent techs, they both explained my options and did give me a great diagnosis. I would strongly recommend their services. I received my PC back on the date promised, and honestly was cheaper that expected. These are good guys that take pride in their work.
Ryan and Charles are great! Patient and knowledgeable.
Charles and Ryan are very personable, knowledgeable, and professional. Very excellent in explaining things to me regarding my computer issues. They helped me immensely with my computer problems. Thank you Charles and Ryan!!!
I had a problem with my hand and they were so helpful in trying to fix my laptop. They were unable to fix it but still left me with a very good feeling about their service and customer relationships. I would recommend them to anyone.
The fact that Charles has been there for so many years, says a lot about the company. Never feel like Im being taken advantage of or that Im being upsold on stuff I dont need. I really appreciate the respect and customer courtesy show at every visit.
We purchased a new computer and they transferred the old files and pictures from our old computer. They installed the most current version of Carbonite. They did this in 2 days. We are very happy with the results.
I have used Data Doctors many years ago, and thus far they have met my expectations for an overall PC tune-up and clean-up. My PC works much better and I even signed up for their service plan, as I am working from home.
The company is not very honest, I dropped off computer Saturday paid 59.99 and was told the amount would go towards repair. I called Tuesday issue was the following hard drive was no good. Nate said it needed to be replaced I asked for quote before the work was started. He said the repair would be 220. Plus parts. When I picked up computer he said the 59.99 went towards repair which was 220. I asked him why he didn’t tell me this when I Initially called (he was not honest). My computer has a big scratch on top left hand corner was covered with scotch tape and a toggle when Nate brought it out .. when he took it off I noticed it. I asked him about it and he said I will ask the guy who worked on it! Seriously what is the guy that worked on it gonna say...oh I did it .he will never admit it. ..Instead of giving me his mangers name to follow up. Don’t use them! Dishonest and not professional. There is so much more don’t use them warning too expensive and dishonest
Charles has been great and provides the best service. Ive been working with him for 2 years and will continue.
I hope no one ever lets in a cyber criminal, but I did and they erased my laptop. The only good thing was finding Data Doctors. Charles and Mike are so professional, competent, and extremely nice, they turned the misery around to a bearable experience. I am forever grateful. I HIGHLY recommend Data Doctors.
They were personable, friendly, and fixed my computer up so that it was as good as it was when I first got it. They were even able to recover files that I thought would be lost forever! Highly recommend.
They have always fixed the problems I have had !
Ryan was great! Very knowledgeable and friendly. I had to take the computer back because he forgot to check for the ethernet capabilities, but all in all, excellent experience and highly recommended!
Great place to go for all your computer problems.
I am so grateful to Data Doctors who helped me remotely after I broke my hip. This way I didnt have to do any lifting to bring my computer in. I had been having major problems accessing my email and with it being spammed and hacked into. Data Doctors cleared up the situation in short order and it gave me much needed peace of mind.
Charles and Mike are the best! They take care of me every time I need them. Total piece of mind for me.
I started using Data Doctors years ago on the advice of a former IBM employee. Their service has been top notch.
Wonderful advice from Ryan onn how to handle an overloaded Google photo picture trove.
Fit you in when they are busy. Good service.
Charles and Ryan helped us buy a new computer and fixed a laptop. They are professional and give good advice.
The fellas at Thunderbird and 7th St have good humor and can laugh with me about my technical follies. They make it possible for me to use this instrument with the confidence I need to relax while using it.
My wifes PC suffered a hard drive failureData Doctors was able to replace the drive and recover all her files. Fast turn around. Dropped it off near closing and it was done by noon the next day.
Charles and Craig took care of me when my computer crashed. They quickly diagnosed my old computer and set up a brand new computer for my needs. Fast, Professional, Dependable and Super-Nice Guys!
Charles and Craig are so helpful and knowledgeable. I used to be so intimidated by technology, but not anymore. Charles explains things in terms I understand and hes very patient.
Always get great service here, and worth the drive to this location. Thanks
As per usual, service was prompt, efficient and courteous
Worse service ever. Tech seemed to be bothered by each question i asked as I bought a NEW computer from them and he did settings. Havent been able to use Outlook since i got the computer. Dont know how to do much of anything on it. Monthly fee is worthless. Left voice messages and no one returned my calls. No follow-up check on how the new computer was, no customer service email survey -- NOTHING after they recd my money. Just cancelled monthly service fee - useless. Would not give any stars, but have to give one in order to post.
Great place everyone was very friendly
Horrible business practice. They take about 5 minutes of work with no special equipment and will lie to you about the services rendered. Know of an incident where they did this to a woman over pictures of her dead child - extorting thousands of dollars
Charles and Mike are very friendly are always able to help when I need it. Thank you!
Simple process that is blown out of preportion to the customer, who is then gutted finacially for their perported service. They atremped to tell a friend it would cost nearly 2k to get back pictures of a deceased child. Absolute monsters.
Had a computer problem. They couldnt help this time. Fried the motherboard, time for a new laptop, lol
Always a good place to work with.
Super helpful!
Thank you Craig and Charles for the great service. Craig went out of his way to fix my gaming computer and Im back to iracing!!
Brian and Craig were very friendly and helpful.
They fixed my computer. Yay!
They didnt bother to return my voicemail.
Responsive
Expensive