My dr submitted electronically lab orders on Friday, prior to echocardiogram to be performed on Monday. Sonora takes no appts on Saturday so I made a decision to go at 11:30am hoping the rush would be over. I didnt have access to my lab order to go elsewhere. The extremely rude woman at the front desk said I couldnt be seen as they were short staffed and wanted to leave by 12. I said my appt was Monday and it was a 5 minute blood test. Nope, she was leaving at noon no matter how many patients came in. I asked her to print my lab order to go somewhere else - no she said Id have to come back Monday. If I hadnt worked the front desk in a hospital setting for 12 years I wouldnt be so mad, but fasting so long, arriving before 12 THEN turned away? Nope. This is a complaint.

Know what to expect before arriving: a long wait without an appointment. But the front desk and clinic staff are all kind and great at what they do!

If there were negative stars this site would be a winner. The staff lied to me about how long it would take to get my lab work done. My impression is since they have started their day, none of their clients day matters. I simply wanted an honest answer how many people were ahead of me. I was told I would be next after a scheduled appointment, an hour later and half a dozen people being taken back I had to get my lab order back. She was not even considerate in the time it took her to return that. Disgusting service.

Due to the virus my husband and I had to take turns getting our blood drawn while one of us stayed in the car with our daughter. Despite my husband already checking me in and telling the woman that he was sending me in she chose to take a walk-in in the maybe 3 minutes it took me to get into the office. My husband also waited almost 20 minutes for his appointment despite the fact that there was no one else getting their blood drawn. Its convenient that this location is in our doctors office but we wont be coming back.

Andrea B was great. She was quick and efficient - I later told her what a relief it was because having blood drawn for me causes a lot of anxiety (as I’ve had bad experiences previously) If I could only ever go to her, I would. 10/10On another note about the office, if you wait outside - be near the door. I was waiting too far away and didn’t hear my name called (no one came out to check either) so I waited 40 minutes past when they called my name inside.

The girls at the front desk are about the rudest people EVER. They will not acknowledge you and if you ask a question they just look at you.

Stellar service from the really nice lady who took my call,to the phlebotomist who took my blood.

Dont go there as a walk in. They dont tell you that the waiting time is more than an hour when you check in. After an hour waiting, the unfriendly staff will tell you that all the appointments will send you back in the list. So basically you will never know when you will be called. They dont respect their customer time AT ALL.

Cynthia and Katharine are the best they drew blood from my hardest vains easily .. I give 10 stars if I could .

Lady sitting at reception with Auburn, short hair with glasses needs learn compassion. My daughter has a severe infection with WBC greater than 20,000. The doctor wants to make sure that the infection is improving. We drove from the doctors office and arrived slightly before 4pm. My daughter felt weak and leaned against the pillar outside. By the time I parked and brought her into the lab, the person said that it was past 4pm (4:04) and that the doors wouldve been locked, but they just didnt get to it yet. My daughters pale pallor did not affect this woman. There were lots of patients in the waiting room and they saw what had happened. I didnt make a scene. I emphasized that my daughter was very Ill and the lab work was very important. She did not care. She handed me a sheet for Lab Corp, their rival, and said that maybe I can find something open. I am a healthcare professional and would NEVER turn anyone away when the patient looked so ill. If woman doesnt like her job, she shouldnt be at the reception window treating would be patients so terribly. If you are seriously Ill, go to the Sonora Quest Chandler location until this womans attitude is adjusted. We are here again today and the woman is just as unhappy as yesterday.

Terrible customer service...They can never find my standing, stat order.Girl at front desk very unprofessional. This place has gone downhill since Judy is not here any longer.

Id like to say that this facility operated at a high level of efficiency. They had a full house and moved the customers quickly and courteously.Best of all was Anjelica! That little lady was more competent and efficient than most medical doctors! She made the whole experience worth the wait.Can somebody give that lady a raise already?

Fast and friendly service. I went on a Friday morning and was in and out within 15 minutes without an appointment. I had Angelica and I appreciated the fact that she used a butterfly needle when requested without any pushback. Ill definitely go to this location when I need blood work again.

I had a good experience when I visited the office.. friendly service and very fast. My issue with the place didn’t come until a few days later. I went to get my blood type initially, few days later I called to get the results of that test & the person on the line wasn’t even aware of their own policy.He wouldn’t tell me MY blood type instead he said that they have to send the results to my physician. Had I not read what I signed before getting my blood drawn that may have worked but their policy states that it’s the customer’s responsibility to relay the results of the test to their physician not the lab.Once I told him that he went back and looked at it then told me what it is but I just feel the employees should be aware themselves of what they have people signing so that this wouldn’t be an issue. Made no sense that I would have to wait for my physicians to get my results & tell me what my blod type is when I paid this company to do exactly that.

The wait was a little long but that is to be expected at a busy place like this & when there are appointments ahead of you + time sensitive tests. I was extremely nervous to come here because of the reviews to be honest by my visit was VERY pleasant! Denise (I believe) was the nice lady who took my blood, she could tell I was nervous & she helped calm me down and made me laugh. The experience was very comfortable & Ill definitely be back to this location if I ever have additional needs.

I had made an appointment for 12:15 pm on Friday and it was easy to check in at the location. I got called in about 5 minutes after my appointment time, but thats not a big deal, and to be fair, it was really busy. Vitore was the one who drew my blood and she was kind and courteous, and she made swift work if it. The job was done quickly and I was on my way home in no time :).

The lab is very busy most hours of the day. If you need to get in right away and dont have an apt, plan on waiting 20 to 40 minutes. They will tell you that up front. Its not their fault their services are in high demand. My experience was good and would go their again. That said, if you do have a tech having trouble getting blood and are otherwise uncomfortable with the tech trying to get blood out of you, be nice and ask for another tech. You might have to wait a little longer but depending on how hard a draw you are you might need someone with a lot of experience. I am usually very easy to get blood out of and any decent tech can get blood out of me.

Horrible location. Wife went in with an appointment for a company wellness check. Had the paper confirmation with Barcode on it so they could easily check her in. Staff said they cant find the appointment. They give her a number to call, she calls it, they tell her its in the system but in another system and the two systems dont talk to each other.They update the system and ask her to check with the desk again. Desk says no appointment is in their system and tells her she needs an appointment since they dont do walk-ins for that kind of test at their facility. After round-and -round at the facility she left before she lost her cool. She later called the the same phone number they asked her to call the first time and they told her to put in a complaint with the Office Manager of the location since they clearly didnt know what they were doing. So, wife is doing that, Im putting in this review. This review is only for the Sonora Quest location in Awhatukee, AZ. Weve been to others and have never had an issue with appointments not being found or lost.

Great customer service, super friendly. If you make an appointment it goes by pretty fast. Otherwise it may have long wait times.

My boyfriend had an appointment here on a Monday and they were supposed to get same day results and send them to his doctor. On Wednesday, his doctor informed him that she still had not received the results. When he called to ask what the problem was, he was informed that they had no record of drawing his blood and that they didn’t even know where his blood was. They then went on to ask him who drew his blood, what room he was in and that it was potentially shipped to California to have the results processed there. What kind of place loses a patients blood, let alone doesn’t even have a record of him coming in. This is completely uncalled for. He now has to go back in and have everything done once again.

Front Desk was fine. Saw a lot of staff was friendly. The phlebotomist I had however had no bedside manner (rude), and dug around both of my arms like it was her first time. Her certificate on the wall said 2017 but she had absolutely no finesse. What a rough and unpleasant experience. Won’t be back for my next lab round, another location will hopefully improve my opinion.

I took my daughter for a urine exam and the staff was so rude to me when I asked if she could use the bathroom. Then, they were condescending when I didn’t fill out the paperwork! I understand they are trying to move people along but I’ve never been here before so I don’t know the routine. Do not recommend!

Service was quick and pleasant. The staff were professional and polite. I have had blood drawn there for over 4 years and have never had a problem.I schedule my appointments and am usually taken care of within 5 minutes of my appointment time.

I was nervous about taking my daughter her this morning after reading the reviews but we certainly had a great experience. We made an appointment, they checked us in at the appointed time. The facility is very clean. They seemed very efficient processing the many patients in the waiting area. The staff was friendly and kind.

Terrible customer service aside:Contracted with my insurance- bills me for the difference against insurance contract.My insurance says “they should not be billing you for the difference.”, but Quest says “Pay it or we won’t provide services.”If I receive another notice from Quest, my insurance company is probably gonna be down your throats for contract violations.

I was in for blood work required by my employer and the wait time was minimal. Techs were very nice and I was out in no time. A couple of months later, I needed to get my blood pressure reading. I called and spoke with the receptionist and she looked up my results and was very helpful. Would go to this location for future tests.

Quest lost or didnt process my bloodwork which resulted in a delayed start date with new employer and significant financial loss. I would not recommend this lab location.

I had a 3 hour glucose test I needed to complete, made an appointment online and called ahead with questions regarding my 3 hour glucose test and mentioned my appointment being at 10:15am. When we arrived after driving a half hour to get there, they told me they wouldnt be able to take me because my test was 3 hours and they closed at noon. They didnt have any concern for the necessity of my labs and attempted to give me an appointment 4 weeks out and tried to give me an appointment near her home without even asking where I lived

When I first saw these reviews I thought, why did I make my appointment there.? But I was very surprised that I was in and out with no trouble. She had no trouble getting blood out of me which is usually difficult. And the people that came in walking before me wait until after my appointment. Which is fair. Youre all I need an appointment they did not. So all in all it was a pretty darn good visit

I would give this place zero stars if I could. DO NOT TAKE YOUR CHILDREN HERE!!My daughter is five and a half and this was her first blood draw. She was calm and content in the waiting room but then the first lady we saw said, she has to be held down. Which terrified my daughter and should never have been said because now shes defiant and screaming and crying. Judie, the manager, came in the room several times with a scowl and bad attitude and told me I was holding up her staff. I dont disagree with that but it was her attitude. Finally she came in and I expressed that had no one said my daughter needed to be held down then this wouldnt be the case. Instead of an apology she said, kids need held down. So, the moral of the story is, dont take your kids here. They have zero care for kids. None. I wont even go there for myself now. Just absolutely awful.

I have had bad experiences with LabCorp and the Sonora Quest close to me. However, this location is my go-to because of Vitore who understands I am a very challenging patient that cannot be stuck by normal means. I will go out of my way to find her or schedule on days she is there.

My first experience was fantastic. No appointment and in and out in 15 minutes. Staff was friendly, no issues.

Do not walk in. They are severely understaffed and overbooked. I was in there nearly an hour and made no progress. They have tv displaying what order youre in to go back to the doctor. I started at 8 and by the time I left I was at 7. Do not walk in.

Signs posted outside & inside say appointment only... their website says walk ins though... caused confusion among customers

Use this location as a last resort. 4 min procedure took 1hr in early morning.7:28am - Arrived for appointment7:37am - Paperwork filled out/submitted for simple blood draw (no exaggeration, simple/routine)7:45am - Appointment time2 patients seen before me for appts8:09am - Asked for payment8:20am - Seen for appt8:24am - Visually identified error with paperwork (recited to me correct, but typo on paper)8:28am - ReleasedJust before 8am, I asked to confirm I was in queue even though I wasnt asked for payment yet, and was told after we get your paperwork entered well be able to get you in line. Seemingly asleep staff with little sense of urgency or attention to time management.

In and out very quickly with an appointment.

Really helpful, Austin tracked down the information I needed. Tempe location wouldnt!

Warning...This company will mess up your credit. I did not know I had a bill from them until I got a no payment on my credit report. I went to the website and it did not show a bill. I was in the office last month and no one said I had a bill. After seeing a collection agency on my credit report, I called them and they said I had an unpaid balance from Sonora Quest and they reported to the credit agencies. Extremely unprofessional!

Excellent and friendly staff. No wait.

Fantastic staff who got me in and out quickly. The professional staff quickly drew my blood and kept me distracted so i didnt even feel it! I will come here from now on!!!

This place is a joke. I worked there and was locked in a room by sammy. The same fat girl everyone is complaining about in the reviews. Then was told no about filling our an incident report by both the direct supervisors (Shantrese Montgomery and Amy morris). Amy morris was well aware of all issues that was going on at this place. Shantrese Montgomery has been in trouble already for being so mean. Sammy is also known as a bully at this place. Shes been written up for being such a bully. I posted screen shot conversations with Amy morris. Also check yelp for more reviews on this place.

I am a hard draw the chick there sucks! Her pissy attitude and then her not able to get blood. lets roll the dam needle around and make it hurt more.. Then after 3 pokes of not getting anything and not asking anyone else to try. go else where she said I cant get you. ggrrrrr!!!!!

Total joke, you better set aside a full day. Clearly not enough staff to handle the needs.

I made an appointment to make sure I would not need to wait. I even arrived early. Even with an appointment, I had to wait a half hour before they would see me.

You can only make appointments online, but cant change them if something comes up. I called as soon as they opened the day of my appointment to try to move the appointment an hour later, but was told they couldnt make any changes the day of appointment.

Very fast professional and friendly

Very ridicules waiting times, over an hour wait.

Horrible service long wait times, avoid it

Very slow, unfriendly staff.

Efficient and courteous

Horrible, horrible, horrible!!!