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LabCorp
1010 E McDowell Rd Ste 201, Phoenix, AZ 85006, United States
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LabCorp

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Sh
Review №1

We’ll staff is overwhelmed and over worked. If you don’t arrive 1-2 hrs before had it might get busy. Please advise for ppl with timely schedules. Please give everyone a smile and positive attitudes when definitely working with frontlines workers.

Je
Review №2

Overall.. no good. I mean, I scheduled a time for routine bloodwork. I arrived 10 minutes early, promptly checked into the kiosk and was called to the counter to give my lab order. There were only 4 waiting when I got there. More than a dozen people were seen before me. They called me to the counter 4 times (each time by a different person unaware they already had my info). I waited more than an hour before being seen. Then, turns out they dont know how to draw blood. This is my arm the day after. Huge bruise and lump. I get blood work done annually. Ive never had a problem like this before. The only reason they get 2 stars is that they were generally polite, just poorly run facility with people who clearly dont know how to do their job.

Br
Review №3

I arrived yesterday morning Front desk people were nice. My issue was with lab tech Manny. My Oncologist & MD faxed labs order. Manny draw appx 7 tube of blood from my arm. Asked why so many? He informed me they came from different Drs and had to be done separately even tho they were for the same tests. There was only 1 test that was not requested by both doctors. I told him I didnt want my insurance bill twice for same tests taken the same day. I could give my Drs a copy. I informed the front desk about information Manny said. And asked him not to double my insurance for blood tests taken the same time on same day.

Dy
Review №4

Despite the rampant, poor reviews, I nevertheless scheduled a basic blood drawing at this location. I have no idea if there was a staff change or I came on the right day- but my first experience was fantastic! Arrived early for my appointment (Wednesday/2:30) and waited no more than 5 minutes. Entire staff had great energy and were happy to be there. Doctor who drew my blood was highly experienced (30 years) and treated me like an old friend. Dont know what else someone would want from a Lab! Great place.

Je
Review №5

DO NOT GO HERE!!I am beyond outraged. Not only did this facility blow one of my veins during routine annual blood work causing me a huge bruise and swelling.. It turns out they messed up my 5 year old nephews blood work as well. The doctors office called and said that labcorp failed to subfuse the blood (basic common sense) and so now hes going to have to have his blood drawn twice. As you can imagine blood work is traumatic enough one time for a 5 year old. These people have no idea what theyre doing, they cant even draw blood and they should be put out of business.

Ni
Review №6

I was braced for a bad experience from all of the other reviews, but this was the best experience anyone could hope for when getting their blood drawn. First, it was super efficient for check in. The kiosk was easy to use and they had all of my info already in the system. So if you have never been to labcorp before you might want to put your info in online before you walk in. Second they texted me when they were ready so I did not have to wait in the the waiting room. The text came about 5 min after I signed into the kiosk. Third the employees were very friendly. There was a two step process so after the first sample I waited about 10 more minutes to be called for the blood draw. Usually phlebotomists have to stick me a few times, but not Kaitlyn! She was amazing, gentle and efficient. I was a walk in and the whole thing took about 25 min. I went at about 8:30am on a Tuesday.

Ma
Review №7

Front staff is rude. I walked in for blood work and they said oh you have to check in with the kiosk first like okay? Don’t have to be rude about it. Also, super long waits and clearly they don’t care about you at all. Unprofessional. I’m surprised they’re still open with a 2 star rating. The state needs to come in and check their attitude.

Br
Review №8

I have been waiting over a week for blood results that I was told would take 2-3 days. I am used to getting results in 1-2 days at other locations for the same type of bloodwork.

We
Review №9

Reyna is such a good worker always friendly when i come in for my appointments, she has great patience with me I appreciate her..

Mo
Review №10

Terrible customer service. The front desk workers are MEAN! Employees at this location need to be fired and management need to hire new people that actually want to work with people.. Employees at the facility reading this: please choose wisely the kind of work you want to be at for most of the day.. if you don’t want to work with people go work somewhere else.

Na
Review №11

The worst lab to do your testsI do not know if the employees are slow or not enough for the amount of patients here. Do not go if you are a diabetic and fasting, you will have hypoglycema, waiting for your turn. The place is horrible, too slow or maybe just lazy people working here

Lo
Review №12

Caitlyn the blonde girl at the front desk is so rude and lazy!!! I asked her to help my grandma sign in on the kiosk and she rolled her eyes and asked the short Mexican girl to help me instead!! It took me 45 minutes to get called back because the other girl was on lunch when she could have took me back the entire time! It’s ridiculous!!!! If you don’t like your job don’t work there!!! Someone needs to fire her!!!

Ka
Review №13

Horrible service! Came in here with my grandmother to get her blood drawn, she called for two weeks straight and didn’t get to anyone to make an appointment. We came into the facility and there was so many people in the room we could barely get in. Once we got a text message we went to the desk and she said we’re all check in and she didn’t know how long it would be then she Rudely said it’s about 5 mins for each person and your 10 away. I asked if she could make an appointment to come back as I had to get back to work and she doesn’t drive. She said no she couldn’t make me an appointment to do it online. I explained I don’t have time and she doesn’t have internet access. She did not care. This is a horrible place!

Fe
Review №14

Rude lady at front desk terrible attitude towards me when did as told should be terminated. Absolutely terrible!!

Jo
Review №15

Front staff is rude and act like you are putting them out. Hate this place

An
Review №16

I had a great experience all the ladies were super nice. Me being a hard stick they got my blood on the first try with a very soft touch definitely going back there everytime

Dr
Review №17

This place is a hot mess. Not only did the two front desk women show up late, with no masks, they found it more important to socialize and work together than actually check people in. The lobby was full, with no regard for Covid protocols. I will never return to this labcorp. I would prefer to drive 30+ than return.Update: after sitting and waiting for 40+ i was informed that they cannot even take my labs because they don’t have an order. I was sent here after the labcorp i usually go to closed because of COVID.

La
Review №18

I had no problems at all. Came here for routine blood work, checked in in my car, was texted within minutes to come up, was called right away to check in at the front desk. My appointment was at 8am and I was called back at 8:10am and out by 8:15am. A breeze

Je
Review №19

Arrived at 1045 with appointment and still waiting this place a joke dont come here go somat 1130 ewhere else

Ma
Review №20

Unprofessional and incompetent. Went to do my 3 hour glucose test and they had the never to drop one of my tunes expect me to go back after they did such a bad job my veins are so beat up.

Yl
Review №21

Place is a joke. Been trying to call for 2 days & no one answers the phone. I just wanted to see if they were doing walk ins & the website said they were so I went. Turns out they do appointment only due to COVID and no one can answer the phone to say that. Only come here because they’re the only ones who accept my insurance but at this point I’ll just pay to go somewhere else.

Su
Review №22

Professional customer service and great Phlebotomist.

Na
Review №23

Staff in the from desk extremely rude especially to older people who dont speak Spanish or even English (SAD) they also never answer the telephone.

N
Review №24

I had an appointment at 7:30 am. Its 40 minutes later and I still havent been called back. The receptionist was unnecessarily rude.

Br
Review №25

Horrible service! I took a Covid-19 antibodies test and as everyone I know was getting results in 48 hours who took them at more professional labs, it took 20 days for my results! Thats not even the worse part! They mishandled my specimen during the the test making it unable to be used for the test at all! And as to why it took so long to tell me? They said there was also a computer error! I went back to speak with them in person as I have not been contacted once by any body about any of this and they said we can retest you and well call you when the paper work comes in for the retest. That was 2 weeks ago! No call, no refund, and they will not answer theyre phone. Ridiculous!!!

Sa
Review №26

I’ve never seen employees be so rude and dismissive to people. I can overhear them literally laughing at people asking about their appointments. I wish I had read more about this place before coming. Save yourself the time and trouble, and potentially being mocked by staff.

Br
Review №27

Front desk workers were would respond to with a rude tone of voice when I asked a question to anyone who reads please call the cdc report a COVID-19 violation for workers not wearing masks

Ki
Review №28

Awful.....except for Melissa who took my blood ......after waiting almost 2 hours. Front office unprepared unpleasant and just plain rude.

Ok
Review №29

Had a very positive experience here despite all the negative reviews. I made an appointment and was able to check in from the car. Got a text saying they were ready for me and within a few minutes, I checked in, had blood drawn and walked out. The receptionist was friendly and professional as was the lab technician.

St
Review №30

I have never been to Lab Corp and was at my MD’s office visit and they told me to just run down there for my Labs. I walked in and thought it would take forever, but the front desk was very efficient. Then Norma was going to draw my Labs and she was amazing. I didn’t even feel the needle go in. She was incredible can’t wait to see her again.

Su
Review №31

Most here is friendly. People need human kindness, especially for 7 AM on Monday morning. The nurse that drew my blood, was so nice. I really appreciated her.They were quick and organized; I was in and out in no time.There are 3 dispensers of hand sanitizers on the room. Every single one is completely empty. There are 4 people behind the desks and they had to have seen me (the dispensers are about 6 ft away) walk to each one and try with no luck.I guess it’s not that big of a deal (?) Because most people have their own hand sanitizer with them and you never know, labcorp might be waiting on supply order with sanitizer...?

Ya
Review №32

Horrible service at front desk from Russian lady with brown hair!!! Will never return here again!! was so rude to me when all I asked was for help to sign in to the kiosk! I’m disabled why work in the medical field if you’re not going to show compassion!

An
Review №33

Received the covid-19 antibody test two weeks ago and never received my results. I call the office every day and their machine just says they are busy or not in the office. I have been in contact with labcorps patient services and they have provided me with no help. I would definitely recommend going to a different lab if you ever want to see your results.

Ku
Review №34

I have now been to this location a number of times (5 or 6), after some reservations due to two stars. On each occassion I have watched and listened to see why the low rating. To date, and Im going back next week, I have witnessed nothing, for myself or others I have observed being waited on, that would warrant less than four stars. Yes, the front desk is not as help as they might but I have found that with minor patience and understanding, they have been most helpful. It seems they might be waiting to see who we are. :)

St
Review №35

Unlike the Thomad Road location this is a great facility with courteous, respectful workers.

Sh
Review №36

They dont do drug screens at this location. The girl at the front desk was very polite about it and gave me information of when and where to go. Thank you.

Ka
Review №37

Nobody likes to get their blood drawn. This place is quick, to the point, and gentle with me. I’m a scaredy cat. When you check in, sure, there are whiny kids and it’s a mess, but what else do you expect? Everyone needs labs. Anyways, every nurse I’ve been to has made the experience fast and painless.

Be
Review №38

They acted like they were all new had no idea what they were on how pull up records or locate my information with my account number and details. Felt very unorganized so much I left afraid Id catch blood borne diseases from Ill practice. I suggest not using this place ever

Li
Review №39

CAROLYN was PHENOMENAL! Plus no wait. She’s a ray of sunshine.

Ro
Review №40

Diana and Morgan were amazing!!! They were super friendly. New favorite Labcorp.-Roxana :)

No
Review №41

I was dreading going, as I thought I would wait for hours. I was in-and-out in 10 minutes fabulous service. Facilities very clean. I might add that I had no appointment. I was a walk in. showed up at 3:15p.m., and they close at 4p.m.I would recommend getting here at 3:00 p.m..

K
Review №42

YOU CAN SCHEDULE APPTS ONLINE> DO IT!!!!! I think all LabCorps are pretty much the worst, BUT this one is actually usually tolerable/manageable in terms of being seen in a timely fashion... usually. Dont be alarmed by the quite strong smell of urine, either, its part of the charm.

J
Review №43

I had an appointment at 2:30 on 12/31/20. I arrived at 2:15 and checked in by phone, and was told that a technician would text me when they were ready. At 3:30 I went up to see what was taking so long and the office was closed! Like how does this even happen?

au
Review №44

Extremely professional staff. Impeccable service. Highly recommend!

Ri
Review №45

Very nice staff. I had an appt and did not have to wait long at all. Quick and easy process!

Gl
Review №46

Really bad they took 1 hour and 20 min to help me they have a lot people inside the building during this pandemic!!!!

Ma
Review №47

Honestly the attitude is ridiculous. This is your job and if you dont treat people with the respect your treated, it just just negatively impacts everyones experience. You guys are lucky that we have to go through lab Corp for our companys sake or else I would of said FU to them.

Pa
Review №48

Piece of garbage place!!! Came from so far!!For nothing the dam paper says they are closed 12:30 for lunch well guess what? Here at 12;00 they dont even bother to come to the door its locked and they care less over letting you know its closed!! And for what reason no one came outWORST WORST WORST PLACE EVER!!!!I am dumb enough to not have seen the reviews before!!Its a ZERO ZERO ZERO ZERO -STAR

Da
Review №49

Rude rude rude! After waiting 45min. I finally said you have not called me. Reception. Oh we dont have your paper work!! Finally after going the round with her, the fellow took my blood. 1 little stick and I got a huge bruises and lump! None of these labs are convenient!! They suck!!

Ti
Review №50

Staff is very friendly and helpful. The wait times can be bad, but I usually schedule an appointment online before I go so I dont have to wait.

Ka
Review №51

The guy in the front is so rude and has no manners he was cursinlg and he didnt even care he said it himself. I mean if your in a mad mood I get it but that is not our problem everyone has a life and go through bad things and good things now its early in the morning but so what smile and dont be rude . Have a great day 😉

Ke
Review №52

The computer scheduled me during their lunch hours and they dont even list lunch hours but they lock their door. Waiting room full it seems like nobody is being helped, very bad experience here.

Da
Review №53

I was not thrilled that this was the closest location after reviewing the reviews. However, I did follow others advice and made an appointment online which was super easy. I got there fifteen minutes early, signed in, sat down in the only chair left as it was super busy(the phlebotomist said they are usually busier!!). To my surprise, I was called within 5 minutes! I was done and on my way back home before my scheduled appointment time! MAKE AN APPOINTMENT! Wasnt impressed with phlebotomist though, she hit my humorous ligament(was telling me as she did it) and I can feel it in my hand every time I reach.

Me
Review №54

Had no appointment wait time was no more than 5 minutes. Guy who did my blood work was super quick. Was a in and out job 👍🏼

Ka
Review №55

Slow af. Long wait times. Room full of people waiting and theres not even enough phlebotomists on staff. Person #1 takes 10+ minutes per person.. Person #2 came out of nowhere after us being here 40+ minutes. Front desk still havent taken our paperwork.

Lo
Review №56

Warm, friendly atmosphere; pleasent experience, in and out promptly

Be
Review №57

Literally worst place ever. Dont ever come. Ive been waiting 1 hour and 20 minutes and they finally called me to tell me they FORGOT to call me a while ago with no explanation why. The staff is rude and they need more staff because the entire reception area that has 30+ chairs in it is full it has gotten to the point where people are standing because there is no room and the staff is taking their time. One staff member was so rude and condescending towards an older woman in her 80s who was asking a reasonable question we all were so surprised she was so rude. DONT COME HERE!!!

Li
Review №58

Waiting room is dirty and bathroom toilets leaking on the floor creating a slip hazard. There was a 3 hours wait to have services rendered, this location is understaffed. Clients told to go else where for faster service even if you had an appointment. Supervisor was rude and abrupt with clients. Ran out of supplies such as butterfly needles.

Ji
Review №59

Ill NEVER come here again! Waited 2 1/2 hours for a simple lab draw. Theyve got problems!!

Al
Review №60

Super dirty and disgusting. Smelled like vomit and urine when I walked in and unless you are fluent in Spanish good luck trying to figure out what they are trying to tell you.

J
Review №61

Im giving this lab 1 star only because there no option for zero stars.After using Theranos labs conveniently located in Walgreens for over a year, with courteous staff, quick an easy with walk-ins, and using Labcorp I realized how well Theranos serviced my needs.I scheduled my appointment online. Made it to my appointment on time, and I was greeted by very rude staff, and still had to wait 45 minutes to be seen!This is unacceptable. My experience with Quest/Sonora labs have been the same. Understaffed, rude, and long waiting time. Completely unaccetable.I sure hope There now makes it back...

Ra
Review №62

Should be zero stars never going back again the lady who drew my wifes blood was very rude for no reason!!! She should not be allowed to work around people.

Sa
Review №63

Worse place ever if i could give negative ten stars i would. The guy in the front is Rude and they made me wait for 1 and 20 minutes .Please mamas avoid this place dont take your babies here.

As
Review №64

The employees here are absolutely aweful and rude. Never come here,even if its close!

Ro
Review №65

This place is a f..... Joke my husband and I where here for more than and hour waiting for his blood draw and he was not been called at all but other people without appointments would walk in and get taken to the back right away and when we went up to the front desk to talk to lady she basically told us to f... Off and was very rude and had a bicthy attitude she also told my husband that she was going to call security to have him removed from the premises

di
Review №66

Dont bring your kids awfull place

Ow
Review №67

This place is garbage. Awful customer service. I have no idea how Lab Corp doesnt fire them all.

Di
Review №68

Office staff rude, discourteous and not organized. Lab orders which were sent to them a week beforehand cannot be found. I observed their interaction with other customers; same treatment.

Br
Review №69

The front desk receptionist is rude. If you ask her any questions about anything she seems to get mad . She is NOT friendly .. very rude!!!! Next time Im going somewhere else!!!!!!...

Li
Review №70

I made an appointment and they made me wait 2 hours. Awful place.

Ch
Review №71

Every Labcorp has terrible wait times. Ive been here 90 minutes and still not seen for an easy blood draw. This has happened before at another location. I wont be back.

Ka
Review №72

WOW! The guy at the front desk is rude to everyone who comes in the door!!!! He was not helpful and had an attitude the whole time!!!! I even watched him be rude to the staff!!!! DO NOT COME HERE UNDER ANY CIRCUMSTANCES!!!!!

Jo
Review №73

No dejan aser appointment

re
Review №74

Im always called within my appt time or earlier. Friendly techs. This is my choice lab.

Lu
Review №75

Had to wait 30 minutes just to drop of an speciment. Very bad custimer service not friendly at all. 👎

Le
Review №76

They close at 3pm not 4

We
Review №77

There is no signs for the building. Its in a cluster of buildings and I was in a time crunch trying to get blood done on lunch since the hours for this compnay.

Th
Review №78

This place is nasty the restroom is falling apart and dirty and its not good for patients cleanliness is not obviously a priority at this place should be reported to a health inspector i will never return .

Sa
Review №79

I was just there a few minutes ago...wish I would of known the receptionist name but all I have to say is that she was very rude.

Mi
Review №80

Waited almost 2 hours then had an unexperienced person stick a needle in my arm blew my vein.

Sa
Review №81

The black girl with glasses and short hair with glasses up front was very rude and quite snobby!! Did not like her time at all.

Sa
Review №82

The service at this location is terrible. The staff is not friendly. The place is dirty.

Ni
Review №83

Very bad customer service and is so dirty

Lo
Review №84

No room for wheelchairs. The room was packed. Bad attitude at the front desk. Discriminated agaist me and my caregiver.

Bi
Review №85

Long way around

Ev
Review №86

No time to get information

Ga
Review №87

Slowest LabCorp there is!

Ma
Review №88

Very bad service, no type of supervision in the health guidelines, because the sign outside says maximum capacity, 10 people And at the time of service I could easily count 30 people in the waiting room. I arrived at the store 15 minutes before opening time, I was first in line, but at service time I was like number 8.

Ed
Review №89

From the scrub

Information
16 Photos
89 Comments
2.4 Rating
  • Address:1010 E McDowell Rd Ste 201, Phoenix, AZ 85006, United States
  • Site:https://labcorp.com/
  • Phone:+1 602-253-6946
Categories
  • Medical laboratory
  • Blood testing service
  • Diagnostic center
  • Drug testing service
  • Paternity testing service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7am–3pm
  • Thursday:7am–3pm
  • Friday:7am–3pm
  • Saturday:7am–3pm
  • Sunday:7am–3pm
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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