Great service from the time we walked in to get our unit to when we left. Store manager Tanya was awesome, helpful and made my moving experience easier and less stressful.

I rented a unit today at Smart Stop on Baseline with Tanya and she was the best. Thanks again Lady!!!

The women in the office were extremely professional & sweet. They made the move-in process easy as possible and after I had moved out I had forgotten to call the office and they went ahead and processed my move out so that I wouldnt get charged for the next month. The grounds are also always kept clean. I would definitely recommend this location if youre looking to store your property.

Thank you so much for all your help today Tonya. With management like you I feel confident in your company. I have no worries at all with leaving my belongings stored at your facility. Keep up the great customer service!

Very helpful. Right when we walked in the staff was so helpful. So happy that I come to this place. Very recommend

Manager was extra nice brought in my daughter she didn’t mind her running round crazy. Very informative fast and speedy in out made sure code work and was OUT nice and easy 🙏🏾

Second time using this facility and the manager I met with to see my unit was sooo nice and funny! She made that experience a lot less stressful than what I have had with the previous manager, just with her vibe alone 🙌🏾 Walking in the office and around the facility to find my unit felt like Ive know her longer than the 5 minutes it was lol

Smart stop has great deals on clean and secure units. I am definately impressed with the baseline storage facility. The staff is knowledgeable and courteously helpful.

Really enjoyed the hospitality here. Just started a storage rental and everyone is nice including the property.

This is a very clean and secure facility, and Tonya was wonderful to work with. Tonya went out of her way to help me find the right size unit for my stuff and explained everything in detail.

It is secure for the most part. However, the area is full of homeless. I believe they also have homeless sleeping in the storage spaces. They rent a space and return once Management Team leaves for the day. I gave 4 stars because it is worse at other storage places near by. The office has been armed robbed at least once that I am aware of.

16th street and Baseline, great service! Did everything to make sure a good unit! Clean and safe!

Tonya was a pleasure she was very helpful kind and professional she took her time explaining everything to us…. she was great!

Great customer service! We checked rates of all nearby storage facilities and ended up choosing Smart Stop Storage. We paid about 1/3 of what the competitors wanted to charge. The space was exactly what we needed.

Very clean and Tanya was professional providing all the information regarding property!

Much needed spatial options.

They work with me so much and they give great deals on supplies!!!

The customer service was great! I was able to look at a few available units upon walking in. The units inside the building are climate controlled and they have elevators and carts for you to use. I hope to keep having good things to say about them as I have rented out a unit.

Cleanist facilities you’ll ever see. Highly recommend if you need to store something

Good price fast service will recommend to friends..

Great clean place and respectful and helpful staff 👍🏾👍🏾

Have been storing with them for over a year. They have always provided me with excellent customer service and the facility was always clean.

Jessie was a really great guy! Super welcoming and very hospitable, actually knows how to communicate with a customer unlike some of these other self-storage places, definitely would recommend this place to anyone needing to store any type of belongings! Great rates too!

Showed up got the help I needed got strait to it great price and I just got storage thanks for the help. appreciate your help thank you

Worked in customer service my entire life and the man that helped me today had it on point, very informative. I forgot his name though.

It is also very clean and the service there is so nice and they are very polite

This place is run by criminals from Arizona Prison to be exact. They will try to charge for cleaning, late, damage when there is NONE, one day late and they charge you for the entire month. Then they use their OWN collections agency! RUN BY a guy who got out of prison for fraud (17 years here in AZ)

Literally walked in and out within 15 minutes!! And big thanks to Stacy !! She was so kind and real fast too !!

Excellent customer service and the location is always clean! The staff are super friendly, especially Bobby. I talked to him on the phone and he extremely helpful and friendly. I would definitely recommend SmartStop Self Storage on Baseline road.

Super professional storage unit, good pricing clean facility and awesome customer service. Jesse helped me get my storage here he was real informative about the storage hours and where to use the codes. He was friendly and made it easy to get the storage. Thank you Jesse!

Jesse was amazing and delivered 5 star customer service so I wanted to share my appreciation and recommendations for SmartStop. Kodoz to Jesses for impeccable customer service!

The staff is great, the company is awful. I have been using different storage unit companies on and off for 20 years. This is the first one that raises rates EVERY 4 months. It hasnt even been two years and my rate has gone up $50 a month, from $125 to $175. Thats insanity. Moving an entire storage unit of 100 year old antique furniture isnt happening anytime soon, but I will absolutely never recommend this company to anyone nor will I use them ever again.

This place is trash belongings came up missing they said the unit was burglarized but there was no damage to the unit they had no surveillance footage no one knew anything and they did absolutely nothing about it dont rent from these thieves it was an employee who did it then quit

Jasons customer service was outstanding. He was patient and courteous; very thorough with explaining the lease agreement; and considerate to COVID guidelines when interacting with the customer.

Jesse had good customer service. Very knowledgeable in the units sizes.

Jesse did a great job taking care of my Church needs

Thank you so very much Jessie for your help you are very helpful, professional and knowledgeable !!! Great customer service and made the process very easy!!! Glad to have chosen smart stop for our storage needs!

Just came in today and Jesse one of the companies representatives killed it today with his great and honest customer service, made me feel welcome and even treated the other customers fairly as well, glad I got to come in and experience this type of Customer service at this location, keep it up!

Since hearing back from Bobby, the regional manager, by phone, I am now happily and most gratefully giving them 4 stars, and only 4 because of the stress and worry I had gone through previously. Bobby went above and beyond in his customer service with me and in reaching a very satisfactory solution and outcome. He actually listened and was open to improving how to better handle their communications with their employees and their customers when extenuating circumstances may arise. I am extremely satisfied with Bobby’s handling of the situation, his care and professionalism.NOW you finally reach out and want to try and help???? Since I couldn’t respond to your response here’s my response. If your company REALLY wanted to work with it’s customers, I wouldn’t always receive the standard answer, “It’s not up to me, it’s corporate policy”. How is that creating good relations and above par customer satisfaction? I am a 60 year old woman on a very limited budget and have had everything I own stored there for over 2 years. During that time, I have lost jobs, most recently due to COVID-19, and have had difficulty paying what little bills I do have, as I have been forced to live with family. Not once, when I reached out, was anyone ever willing to work with me. Instead, I have late charges added and a $125 lien fee added on top of that and had to come up with over $600 in order to not lose everything. For a mother of 4 and a grandmother of 5, it created great stress as all of their childhood pictures and memorabilia were at risk of being lost. During that time, as I had stated before, you kept raising my rent! I would like to understand why I, a customer for over 2 years, is paying $80 more for my unit, compared to new customers?? Seems to me like we should all be paying the same price for the exact same unit?? Here is my current situation. I gave my 30 day notice last month and due to a shortage of rental trucks/vans, and major scrambling to find something I could afford, I ended up needing the 5 day grace period to get most of my things out, but due to the woman at the front desk telling me that the next day I’ll be charged for the next month (instead of just the $8 per day I was told I would be charged) plus a late fee, when I asked if there was any way I could have just one more day to get everything out, her scripted response was “No, it’s corporate policy”. So, if you TRULY want to make good on your request to help change my experience, then I would hope that you would just let me remove my remaining belongings with paying the $8 per day for the 6 days I had unfortunately, with circumstances that were beyond my control, needed as I did most of it by myself while having to use my car.I look forward to your prompt response so that I can take care of this and remove the rest of my belongings in a timely and realistic manner.Thank you.

The reason that I am giving this business one star. Is due to the fact that we can truly identify the integrity of a business during times of economic hardship. Due to recent economic downshift it would be a good practice for any business to support or assist its customers. Instead this very business will consistently hound its customers for payments and even with our state being under a strict stay at home policy, will insist that customers come down to the facility. This places not only the employees at risk but the customers as well. We have got to do better.

The front office was very professional, courteous and helpful. Also the facility was very clean.

Horrible company. When they took over my rent was $168.00 and a year and a half later Im now paying $264.00‼ when I called after the 2nd increase, questioning what would justify so many increases and was told that things like water prices go up. How much water are they using that justifies so many and such increases? Received no answer to my recent email inquiry either‼Hmmm...I just left another review in response to your response and it is no longer there??Ok...going to try updating my 2 previous review one last time. I am now giving them a 4 star rating, and only because of the stress and worry I had to endure in the past. I recently heard back from the District Manager(?) Bobby, via telephone and am very happy and grateful with the outcome. His professionalism and care to truly do the right thing is greatly appreciated and admirable. Bibby had a listening ear with my situation along with my input and advice about bettering their communication with their customers and to look at each case on an individual circumstances as the need arises. U am confident that he will succeed very far in his career and will assuredly make Smart Stop Self Storage #1 in customer satisfaction!!From one very grateful and happy customer!!

The store manager, Lindsey, is a gem! She helped us with getting the right size storage unit that we needed & even took time to take us to it. We also had several questions about the area and she was very informative & helpful! Definitely recommend!

Awesome help. Great customer service would recommend to others.

I’ve used several storage places and SmartStop Self Storage has topped the list when it comes to customer service and price. It was affordable and easy to sign up. The representative that helped me out was professional and informative. I definitely recommend this place.

Excellent excellent service! So helpful, I had actually reserved two units because I wanted to see what size I wanted. Tanya was helpful and delightful and I was certainly taken on a wonderful tour around the most beautiful and cleanest storage facility EVER! I had already had a storage unit but wanting to transfer because of location. I was sold because tanya was just delightful. Excited.

Great experience! Units and grounds are kept very clean. The application process was very quick and easy. Prices are reasonable for all that is offered. Loved the idea that the building is climate controlled and they have elevators for easier access. This location offers a great security system and they have cameras everywhere. We worked with Mr. Collins and he made the process simple and provided all the necessary information. Definitely recommend this location!

Scott was super helpful and efficient.

Bobby was great! He was able to meet our storage needs. We reserved a 10x10 unit but was a lot larger than we needed he showed us a 10x5 that was perfect. This place is clean and secure and the staff is so nice. They use a special lock that can be removed with simple bolt cutters so that was a reassurance in our book. 👍🏼👍🏼👍🏼👍🏼👍🏼

Visited smartstop this morning. Lindsay helped me out and was very professional, courteous and respectful. Im very satisfied. I recommend smart stop. Get your storage unit today 😁👍

Lindsay is awesome! Great attitude lots of energy, very knowledgeable and has a great smile. Definitely a asset for the company.

Tanya is great!!!

Great experience. Lindsay was knowledgeable and very helpful.

Lindsay was very professional, nice, polite and helpful. It was a very pleasant experience.

We came in on a Sunday afternoon just before closing and Stacey was so helpful and got us in and got us a storage unit. She had the funniest humor. She explained everything to us and even showed us our storage unit before we signed off on the agreement. I’ve rented from here before when it was extra space storage and was with them for a little while when they were taken over by smart shop, it was always clean and well maintained, I’ve never had a problem while storing here. It’s easily accessible and close to home, I wouldn’t go anywhere else.

Good clean storage facility, fair prices. I like that you need codes to get in and out of the gates and into the building. Staff has always been helpful and friendly

Very pleasant knowledgeable and courteous was helpful in every aspect of this process did a great job answering all of our questions and was willing to help in any way that he could, one of the best experiences Ive had in renting a storage unit because of him.

The place was so awesome, theyre extremely friendly, extremely helpful, no gimmicks, no tricks. Ryan was completely honest and upfront with me about the cost and what I would be getting he even walked me around and showed me the facility. He was super friendly and made my first time renting a storage unit and pleasant experience. Defiantly recommend renting here if you need storage. Reasonable prices as well. Ended up renting a second time from here, Jessie was very friendly and helped us out, the climate controlled units are a huge plus and I feel the prices are fair and no contracts.

Thank you Bobby for all your help. We will definitely recommend and use this facility in the future. Sorry it took so long to write this review 😀 but with all the moving its been hectic.This facility is super clean, brightly lit and very safe and secure. Bobby will work to get you the best deal he can and is always a pleasure to work with.

Bobby helped me out in a bind. Was great and very professional to work with. I live out of the state was only there for the day and needed a storage space for my company. Bobby got me all taken care of and was able to help me out in my delivery of product to his facility. Great guy will use again and recommend to everyone I know.

This customer service that I received from Tanya was the best! I would rate her 5 out ot 5. Good job & thank you for all that you did for me!

Beautiful, new storage property with so many convenience and security features! The management team there are very professional and can get you moved in quick. Such a great deal, too! Im highly impressed with Extra Space Storage and wouldnt rent anywhere else. Hands down the best in the area.

Jessie was friendly, helpful, and up front with policies and fees. The units were clean and accessible. I would recommend this storage facility due to good customer service.Way to go Jesse! Thanks for honoring my online pricing.

The team here is amazing and so so nice. It is well lit and they have cameras everywhere. Only drawback is there is not a person that lives on site like a lot of the other places we have used.

Great place clean, safe for storage. Lindsay was very kind and helpful to me. Thank you. :)

Easy and simple. Rita and Ryan explained everything and was very helpful and friendly. They made everything easy and quick. Great location with an awesome move in deal. 1st month free. Who can beat that? Recommend Extra Space Storage for your storage needs, all around great company to do business with.

Very clean, and staff is fabulous prices on units is outstanding and safe!

The customer service was absolutely awesome. It was my first time here at the place and the agent Collins was great. He showed me around and helped my any questions that I had. Great place!

Professional and very warm and friendly. His attitude was Great. We need more custom service employees like this young man ! Thank you

I recieved excellent customer service from B Barnes. What I liked about the service was how prompt he was able to answer all of my questions. I chose this storage company because it makes me feel comfortable having my items stored with the extra security and knowing I can sleep at night. If you are searching for quality this is definitely the place.

My experience with Ryan at this location was 110% amazing! He is kind, polite, personable, thorough, and has a great sense of humor too! He took me through the whole process in detail; explaining the contract, the layout of the facility, the features of the facility, etc. He walked me right to my unit to make sure I could easily find it on my own, and he checked to make sure it was clean and the door/lock worked properly, along the way pointing out all entrances, the bathroom and drinking fountain, hand carts which are available for use anytime, etc. He also went with me to the secure gate on the outside of the property to make sure my gate code worked properly. The facility itself is very accessible, clean, and set up thouroughly with surveillance. I am very pleased and thankful to have found this facility/location! I highly recommend them and would give em 6 stars if I could!! Thanks Ryan!

Very friendly staff

The place was so clean. Stacey was the nice girl that helped me and my wife get a unit at just the right price. We got the first month free and that made it worth the long ride. Thank you.

Very clean facility, brightly lit. The manager worked to get us the best deal he could. Super nice and friendly guy. You never see any trash around the site. Always know my belongings are safe here.

Brand new facility and amazing staff. Ryan is super friendly and helpful! Highly appreciate staff that level with you as a person instead of just treating you like just another customer. The facility itself is clean and well kept, in a good location. You have found your storage unit location here!

My mom has had this storage for over 20 years.. Great company... I wish they would give her some kind of discount or a gift certificate.. For being there along time😒😒😒😒😒😒😒

Great place to store your belongings. All units are temperature controlled, great security systems and great staff. I will definitely come back if needed

The facility was very neat and clean. Stacey helped us get our unit. She was very helpful and kind. I would recommend this place to all of my family and friends.

This place was very nice and clean. They didnt have any parking spots but I was able to get a unit next to the elevator. The new guy Lee was very helpful.

I reserved a storage unit online and went in to see the unit and fill out paperwork. It was an extremely easy experience and Ryan, who showed us around and got us set up, was wonderful and fun to talk to. He helped us pick the unit that would work best for us and made sure we understood the company policies and how the facility worked. Im really looking forward to continuing to work with this storage facility! Thanks so much, Ryan!

Great customer servicr

Tanya is the best she is she was very knowledgeable on helping me obtain my storage. She explained everything in detail and helped me get my storage set up. Thanks Tanya

Stacy helped me and my husband get a storage unit. She was very pleasant and I would recommend this facility to anyone that wants a clean and helpful staff. I would recommend a map for us older folks.

What a fantastic place. My boyfriend and I rented a space today and Bobby was amazing. He was able to switch out or reservation for a larger unit after showing us and recommeding a unit that would fit our needs. The facility its self is nice and clean, bright and very secure. We will definitely recommend to everyone we know thats needing storage.

Great security, fantastic price, amazing customer service!

Extra Space Storage is nice, new, clean, safe, and friendly. Rita and Ryan were helpful from the get go and did everything possible to make the renting process as easy as possible. 1st months rent is free which was great and helps us move from another facility to Extra Space. When you pay for something you expect to get what you pay for, that is exactly what youre getting here! Our biggest deciding factor was the climate control and the security, not to mention the introductory deals! Were happy with our move! Rita and Ryan (and Extra Space) have a good thing going here!

This is a month late, but I had a great experience renting with smartstop. Bobby, Stan, and that other guy who isnt important anymore were amazing. I would give them 6 stars if I could. They were really helpful, and answered all my questions.

Christy is amazing! She is beyond friendly and very helpful. I am happy I chose this storage facility. I feel very comfortable storing my items here. She made me feel more than a customer. I would recommend this place to everyone.

The place is very well kept. Stacey helped me get a 10x15 unit close to a door for convenience. I originally wanted a 5x5 but it was to small. I like the gate hours too.

Tayna was very knowledgeable and very customer friendly. Made the process quick and painless. Thank you :)

I stopped by there today and the place was so nice and clean. The girl at the desk was really nice and reserved me and my wife a unit that we wanted. We didnt need it now but she reserved it for when we do in a couple of weeks. Thanks SmartStop.

Both Christina and Ryan were SUPER helpful!!! We decided to switch units from outdoor to indoor based on Ryans amazing expertise on climate control. Who knew there were monsoons that create dust!!!! Thanks for all your help! We highly recommend this location!

Bobby was great to work with. He walked me through everything. I will reccomend this place to all my friends and family. We are moving to Gilbert AZ and just found out that you are opening a storage facility there. We will definitely be using that facility in the future 😀

The place was nice and clean. Stacy was very friendly and professional. We wanted to go with a 5x5 small unit.She showed us several sized units until we found the right one. The original size was too small. Thanks Stacy for taking the time to find us what we needed.

Very nice staff. Quick and easy! Facility was clean.

What can I say the place is ideal, and the gentleman (Randy) was a breeze to work with. This Storage place is super clean also. I will recommend to all my friends and family

I got locked out on a sunday night and my storage unit was wide open. There is no one to call to open up because the listed phone numbers were wrong. My worst nightmare. My belongings exposed to the world. There definitely needs to be a fix for these type of issues. We are literally stuck inside the storage and phone is about to die and no emergency number to call NOTHING worst experience ever

This place has to be the nicest self storage Ive ever used. I used the one across the street but the storage unit I had was not air conditioned it was swamp cooler cooled. Yeah thats not good for belongings. This awesome storage (SmartStop) is all air conditioned inside, no crappy swamp coolers here. Not to mention the two guys in the office are so nice and funny they always seem to be smiling and enjoying their day😃 plus they walk you through the rental process and explain everything so its easy to understand.I would give this place 10 starts if I couldStaff is awesomeFacility is very clean and tidyFacility is safe, cameras and very nicely litConvenient, they have carts you can use and nice big electors.I will definitely tell all my friends and family to rent here in the future. Just wish there were more SmartStops in the Phoenix and surrounding area...👍🏻👍🏻👍🏻👍🏻👍🏻

The place was so clean and nice. It was bigger than I thought. It was Stacey that helped us get a storage unit and she was very friendly and professional. I would recommend this storage facility to my coworkers and friends.

My experience has been amazing thus far!!!! Im a first time storage renter and Ive had severaaaaal questions in regards to safety, accessibility, insects, and much much more!!! Ryan has been the GREATEST!!! Im more comfortable than ever!!! Thanks Ryan your the best!!! Keep up the good work!!!;0)