I must say that these guys go above and beyond. They are knowledgeable, professional and highly skilled. I especially like Rob because he is so friendly and kind. I am so glad I found this place. Rob walked over to OReilly to get a cap for my car that I didnt even know was missing! You can tell they really care about their customers. Great Job Big O Tires. Thank you for all you do.

Michael and Tyrel were above and beyond customer service. As other companies turned me down for an easy wheel stud install on a brand new axle shaft, Tyrel had no issue installing all six in under 5 minutes. Well established crew at this location. Will definitely return to Big o tires again! One happy customer!

I went to get my tire checked at Big O Tire before getting on the road to Washington State. I only had enough money for gas for my trip. I was informed that my tire was not fixable. I had no money for a new tire and Tyler offered to pay for my tire for me. I am so grateful because I had a job offer in Washington State and I make to Washington start my new job. The guys at the store Happy Valley in Phoenix are awesome !!!Thank you,Beverly

I made an appointment to have my ac system checked and they told me it works fine. I overlooked the simple ac button not being pressed to activate it.I was not charged anything. Thanks guys!! A lesson learned.

Excellent group of guys. Went in for 2 tires. Didnt try to sell me more, just what I ordered. I decided to get all 4 with their recommendation. Fair price too. Thanks guys.

After traveling across country, I needed an oil change and other things my car needed from a long road trip. I’ve heard so many horror stories from people about mistakes made with oil changes. I decided to do my own research for a place that would be a good fit for me. Big O was the place. They were friendly, informative, did a great job AND reasonably priced. No question about it, I will be going back for all my car’s needs.

Friendly staff, accurately diagnosed a handful of problems, including multiple fuel leaks, brake leak, and preventative service. They were happy to show exactly what happened, why, and what needed to be done to safely repair the vehicle. Great honest shop!

Everyone at Big O Happy Valley is friendly, organized, time and customer centered. They explain what was done and what is needed if anything in a way for people to understand. They remind you you need to come in for your next appointment and check to make sure everything is running smoothly after the work is completed. I appreciate their time and commitment to car and owner care. I would highly recommend them.

I was very pleased with the service. Was straight forward, didn’t try to sell me something I didn’t need Very professional and would highly recommend them.

Have been going to Big O for more than a few years now. They have serviced a number of vehicles for us in addition to recommendations we have sent their way. This time they replaced a timing belt along with water pump for us. Situation normal no surprises just great service and value. They have always gone the extra distance for us and most importantly we trust them. There are clearly other choices in the area some being good and one being for lack of a better term awful. However Big O has always come thru for us and we will continue to trust our vehicles with them.

Big O tire in Happy Valley saved the day!! We are a boys mentoring nonprofit from Tucson on our way back from Prescott with 10 youth on the bus. We had to fix our severely damaged tire so we could get back home. At first we were quoted a 3-hour wait, which was understandable for a busy Sunday, but would have been very challenging with 10 restless teenage boys. After hearing our situation, they found a way to get us on the road in about 30 minutes!! Thank you for having the tire in stock, thank you for having technicians and service people on hand that Sunday, and thank you for having a culture of compassion and humanity. It saved our successful trip for the boys from having a disappointing ride home. Thank you again!!-Anthony A, mentor with Boys to Men Tucson

Ive been going to the Happy Valley Big 0 tires since I moved here 7 years ago and couldnt be happier. Their prices are great but most important their service is outstanding, they are fair and honest and they are open on Sunday. They are a full service shop and have had my brakes, tires, and oil changes all done here.

The store on exit 223 off I-17 in Phienuz AZ- The manager Tyler is the very best. He and the whole staff are very customer oriented. We were in AZ to pick up a camp trailer and pickup my son bought but found out it needed tires & so did the pickup need rear tires. He bent over backwards working with our frustrated schedule to get us on the road so we could get head back to Colorado. The prices were very reasonable. We went with this store after talking to at least 5 other tire stores due the prices and Tylers exceptional help & customer service.

Always greeted on entry, very knowledgeable on all levels. I dont hesitate to recommend this location to all my family and friends.

Guys rotating the tires worked like a well trained pit crew competing for the Daytona 500. Great service and friendly staff. Brought my ladies car in and the price was nice and they worked efficiently to get multiple things done in a timely manner. If going for oil change make an appointment as they fill up fast.

Very knowledgeable and courteous. Performed a good service in reasonable time. I will be back for future service.

All I can say is WOW. This place is seriously the greatest place ever. We had a faulty valve stem that was causing our tire to go flat in minutes. We went to a Firestone two miles from our house that refused to help because they were ‘too swamped’...meanwhile nobody was working at all (I even took a video because I was so astounded that they were doing nothing). So we called Robert here at Big O Tires and he said to come through and that it would be no problem at all. When we got there (10 miles away mind you and we had to re-inflate our tire three times on the way due to Firestone’s negligence) Rob and Mikey looked at our tire and said they could fix it in no time. And they did! They seriously had it fixed in a few minutes. They are amazing people there and they do amazing work. Thank you guys so so much for making our day and weekend great. We will definitely be coming back to them for any of our auto needs. You guys are seriously the greatest. I wish I could rate this with 100 stars because five just isn’t enough. Stellar.

This place is awesome! I am 63 years old and I have had quite a few cars over the years and have been through many repair facilities over that time. Some are great, some are good, and some just need to close their doors (a lot of these already have). I rate this Big-O location better than great, I rate them excellent. Their staff has been very professional, have a sense of humor and laugh at my bad jokes, made recommendations to me and thoroughly explained everything along the way! Their Big-O card allows you to spread your purchase out over 6 or 12 months same as cash depending on the purchase amount. They told me about deals for a set of four tires where I pay for three and got 1 free, did a free brake inspection (not needed at this time) did a full alignment and old change which they heavily discounted. Their receipt shows exactly they did, had pictures of my pre and post alignment. Today I received a text from them asking if everything was done greatly! Overall they did everything I expected and more and at a price that beats the competition. All of my vehicles will be coming here and I highly recommend them to anyone needing tire and or suspension repairs or adjustments.

Great overall customer service!Extremely personable staff, attentive to vehicle needs and conscious of your dollars being spent! My loyalty will remain for tires always at Big O. The tight gripped feeling of the road under me as I test my alignment and new rubber out...vroom vroom!!

Very helpful staff! They made sure I was happy and did a great job.

Took my money, for an alignment and told me I could get a 10% discount at Streets of NY pizza if I tell them I’m a customer of Big O tires. There was nobody in the pizza place yet my alignment was done before my slice of pizza was rewarmed. I took it back they claimed couldn’t align it because the truck had wrong parts. Took back to mechanic he disagreed. Took back to big O and was told couldn’t align it and so I asked for a print out of why. It said things like door handle was broke etc... I’m filing a complaint with the state attorney general’s office, small claims court and BBB.

This Big OTires is the best I have ever gone to. I have been going here for many years. They have the best customer service and are always truthful when it comes to your vehicle. Tyler and his people have always treated my family and myslef with the upmost 5 star service..

These guys keep a maintenance schedule on my vehicles and help me budget upcoming work. No surprises. Very professional!

The employees are always attentive and respectful of my time. They are so helpful! Best thing is, if they dont get it right the first time, bring it back. The job isnt done until its right, by you.You gotta love that! Steer clear of the cave creek location, I dont trust those guys. Im sticking with Norterra, its well worth the extra 10 minute drive.

Great service, friendly staff. Went in with a screw in my tire. They patched it and no charge. Would highly recommend them.

These guys are amazing! I attempted to fix my cruise control on my car and made it worse. They were able to get me in and promptly fixed the issue. I highly recommend this location! Fast and reliable service!

Great product knowledge and customer service. They even fixed my brakes, changed my oil and did an alignment. Couldnt be happier!

BIg O has a great price for an oil change which brought me to them. I received great service and the car was done quickly. I also was considering new tires but they told me I didnt have to rush because I had some life on my tires. When it was time, that was the first place I went to for a quote. I did comparison shopping and found two places that were slightly cheaper but felt that I would get better service from Big O. They recommended a great tire for my needs and the installation was seamless. I was treated very well and they did not try to sell me something I didnt need. I recommend you stop in for an automotive need. They are now my go-to for anything automotive.

Convenient to schedule and easy to drop off. They were quick with my oil change and for a fair cost. They also provided a detail quote for work they noticed my car was needing; after further calls to local competitors it seems their prices, including labor averages, is very competitive. My household will continue to use this location and suggest them to our friends and neighbors.

Good selection of competitively priced tires, the size I wanted werent in stock but they had them at the store and installed the next day. Tyler at the front was awesome.

Always clean and check online for deals! THEY ALWAYS HAVE A GREAT OIL CHANGE DEAL! Staff is always attentive and never push you into buying stuff. They have a wait room with a TV and coffee/tea machine.(If this is helpful please give thumbs up.)

Bought a new truck and needed to upgrade rims and tires. Michael was very helpful and amazing! Truck looks awesome! Thank you Michael!

I’m really happy I found this place! It was my first time coming here. I usually go elsewhere, but I needed a tire patched and Big O was quick to get me in on a Sunday. They were friendly and treated me with respect and took care of my vehicle needs. Because of this experience they have gained me as a customer from here on out. Thank you!

I have used Big O Tires for 20+ years. Used to use the one in Peoria off of 67th and Peoria. Due to moving we started using this location. Still great service usually. This last couple of weeks everytime I call to schedule an oil change I am told there are no time slots available but we could drop our vehicle off and see if they can squeeze it in. Thats usually how the Peoria location worked as well and its never been a problem. When my husband tried to drop off our vehicle to do just that he was told no and had to schedule another week out. Not sure why Im being told one thing and he was told another or why it seems to be an issue now that we cant drop off our vehicle and see if by chance they manage to have some spare time in between scheduled appointments.

Great place with great service! The guys got my car in quickly and were able to fix my car the same day. Very affordable service! Will definitely go back.

We have been coming here for 4 and a half years and this shop has been great every single time. Never had to take my car back after a repair, and they don’t push you to do anything unnecessary. They’re great at notifying me when regular maintenance is coming up too. They’ve done a couple of small things for free for us and they’ve even price matched when we found a better quote somewhere else. Will always bring my car to this shop as long as I’m in Phoenix!

Customer Service is the worst at this location, I called to change an appointment and the person who answered the phone was giving me an attitude about it. He thought because it is busy for them it gives him the right to be condescending on the phone to his customer. I will Never take my vehicles in there again as I don’t appreciate the way they treat people.

I had 4 New tires installed.They had nice customer service, and they were professional.I would.go back again.

Matt was extremely knowledgeable and very helpful! Everyone else was really nice and made me feel welcome. I will definitely go back to this store!

Great experience working with the crew at Big O Tires. Swapped out some tires. Service and supports was great. Fast, reliable and responsive. I will definitely use their service again.

I’ve been going here for a few years now and I’m always happy with the service I receive. I know I’m a pain of a customer because my schedule is always so crazy and I have to go in whenever I get a free second. The guys were crazy busy and still managed to fix my tire and change my oil on short notice. They also provided me a driver (who was so nice and great to talk to) so I didn’t have to wait 2 hours for my car to get worked on. She dropped me off at my house and picked me back up. I’m extremely grateful/happy. Thank you guys.

These guys are the best! They analyzed and fixed some problem with my old pickup truck - and did it quickly and efficiently and kept the cost reasonable for me. Thanks to Tyler for taking such great care of us! And their customer service is the best! Theyre always our first choice for taking care of our vehicles!

Absolutely great service! Ive been going here for years and the service has always been to notch. Great attitude by every tech Ive worked with. If youre looking for good deals and fantastic work, bring your vehicle in.

Good experience, employees very helpful. Im a new resident in Phoenix and this is my full service tire store. Highly recommend!

I needed 4 new tires on my Ford Fusion & Matt hooked me up with a great deal & I didn’t feel pressured at all, he was looking out for my best interest. They have a very friendly & accommodating staff. Would definitely recommend.

Customer service at this Big O is always exceptional. The staff is friendly, helpful and honest. I highly recommend Big O.

We had a wonderful experience at Big O Tires at Happy Valley Road. We bought 4 new tires a few months ago and the price and service was great. They also fixed a flat free of charge before we even bought the new tires. Great people and service. Check it out for yourself. Thank you Big O.

Couldnt be happier with my purchase of new wheels and tires for my Wrangler. They did a test fit before installing to ensure clearance wasnt an issue. Big O X/Ts ride nice and very little road noise.

Evweyone here is super friendly, the service is fast and efficient, and the price on their used tires is the best in the northern part of the balley. Would recommend 10/10!

The staff was great, and got a great deal on a set of trailer tires...

On our way out of town driving to NM and found out we had a screw in our front tire. I called the shop after calling 3 others that had 2hr plus waits. Michael told us he could get us in and out pretty quick and they did! Michael and Hyatt are top notch guys - this place gained my future business!

I love the team over here. Tyler Seibel, Javier, and Michael Griffin are always here to make sure that my needs are met. They are personable and make sure that the job is done right.

Great service and excellent timing. Got 2 new tires mounted and ready to roll in less than an hour. Mike is a great service rep.

The gentlemen there were friendly and very helpful. They were very courteous and polite. I would recommend there business

Michael and the team were amazing today. This is the 3rd place I went to and they fixed my car within 3 hrs. They were very friendly and extremely professional. I will be returning to this store in the future

Big O has NEVER failed us! Once again, theyve saved us and put us back into safety mode. The customer service there is superb!

ALL I WILL SAY IS I AM VERY HAPPY. I HIGHLY RECOMMEND THIS SHOP. THE OFFICE STAFF ARE EXTREAMLY FRIENDLY AND TREAT YOU LIKE FAMILY. ROB IS VERY NICE AND UPFRONT ABOUT ANY OF THE WORK I NEEDED DONE ON MY CAR AND THE PRICING. I WILL CONTIUNE TO BRING MY VEH TO THIS LOCATION IN THE FUTURE.

This past Saturday, my son had an issue with his battery while working at Angry Crab. I thought it was a bad battery but soon discovered it was not starting due to corrosion on the positive terminal. I was able to remove the corrosion but the clamp had worn through. After using a hose clamp to secure the terminal clamp, my son was able to drive to your store and got a mechanic named Javier to check on it. Initial thoughts were having it replaced by Honda if the entire cable needed to be replaced (very expensive option) or possibly replacing the clamp. Javier was able to remove the worn out clamp, clean the copper wire and terminals, find a suitable clamp and successfully fix the issue. He even sprayed a non-corrosion product on both terminals. He spent at least 15+ minutes on the repair. I was expected to pay for his service but he said not to worry about it. I did tip Javier well but it was his customer service that I will remember. I live in the area and will make BigO Tire my car repair store. Javier knows how to provide great customer service. He did an amazing job.

Made an appointment for oil change, tire rotation and alignment. My truck was promptly serviced and reps were very courteous and professional.

Great experience. Matthew consulted on tires and we are very happy with them. Excellent service!

Great efficient service. Hope to see Robert again on next visit. He is genuine and an asset to the BigOTires team.

I had a three inch screw in my wifes tire .. they got me in and fixed the tire .. thanks guys ...

I took my car in for an oil change and 40-point inspection. Everyone was so nice and respectful. The job was done quickly. Almost a week had passed and I noticed my front tire on the driver side was very low. For some reason I was not able to get air into the tire but was able to drive to Big O anyway. I told Robert the problem and he had the tire checked. It had a staple in it. Even though the staple may have punctured the tire sometime after I had taken my car in the previous week, he didnt charge me for the tire repair. Excellent customer service and they have a new returning customer in me!

Always great customer service!

I have spent at least $4000 at this location in the last 10 years on tires Weatherby my motorhome cars jeeps trailers etc. pulled in there today to have them check the air on the tires on my motorhome that was put on a year ago and they said they could not put air in them because there was no valves them extensions baloney they have there customer service is very bad the Assistant manager that I talk to was absolutely no help the manager was not there the employee that he stood up for should not be employed they have now lost my business and yes I am a businessman myself

Fair prices for tires,but staff is rude and in my opinion really do not want to deal with customers . Its like you are interfering with what they are doing.

I came in needing an oil / filter change on my KiaAnd Rob and as always he was outstanding in his professionalism and kept me informed as to what the process entailed. I am very pleased with BIG Oand Rob Warner service technician!Mario Licciardi

The cute service writer I believe Matt helped me so much when I needed new oil and tires, along with my exhaust needing a gasket.

What a refreshing experience to not feel taken advantage of. Hat tip for the way this location treats their customers.

Every time I go into a Big O I get great and fast service! This one in Happy Valley was especially good! I was on the highway and my tire shredded and I called ahead, Matthew took the call and assured me he could get it all taken care of! I showed up, got approved for the snap financing, and Matthew answered all my questions and got my truck into the shop super quick. He recommended helpful advice on keeping my tires safe to drive on, and was patient and efficient with the transaction. Meanwhile, while Matthew was taking care of my situation, Michael was being super nice to my dog and petting him! Its so nice being here with people who actually care! MyMy dog loved Michael! Great service, super nice employees, fast service, and no issues! Love this place, thanks guys!

Fast and reliable service.

Love this shop, I recently moved but I still travel to this location because of the professional and courteous staff.

I got a tune up and they did a beautiful job on my 01 Xterra.

Only place we take our vehicles! They are honest people who get everything done fast!

QUICK Service. Friendly, Professionals. Affordable prices.

Highly recommended!! The service here is impressive to say the least. They do what ever they can to help out their customers and they truly do care about their customers. We do not plan on going to any other tire shops!!Novica and Ilinka Bosnjak

I went to Big O to get new tires and Michael Gruentzel helped us. He was very kind and professional! He looked at my tires and was honest enough to tell me I had a good amount of tread left and could just repair the one tire with a nail in it. His honesty and integrity saved me about $800 and earned them a lifetime customer! Thank you, Michael!!

Love my team at Big O. No matter which of my vehicles I bring in. Matt takes care of them. He is always knowledgeable and professional about the work getting done. Never trying g to just add extra things on to make money like some other auto shops. The other guy I believe the manager Tyler is a good dude as well. Couldnt have a better team at this store.

We called Sunday to see if they had our tires. They didnt but they ordered them and they were in the next day . So I went yesterday to replace very worn front tires. Spoke with Robert Warner who also did extensive research to find us a spare tire. Which He was able to find. He was excellent very friendly and was great at explaining. I would highly recommend going to Big O Tires

Would highly recommend this place. We have been using them exclusively for all of our vehicles for a year and will continue to do so for years to come. Very honest staff and great prices. The communication is incredible.

The employees are very knowledgeable and pleasant.

Great service! A bit on the pushy side, but that’s what they do.......Sell tires!

Great service with no hassle. Always a good experience every time Ive gone in to see them!

Came in for a flat tire and broken valve. Took my car in right away, great price, and very communicative. Ive always gone to the Tucson location, so first time here. Not disappointed!! :)

These guys rock. Been bringing a few vehicles here for a few years now and they are honest and upfront. You can trust this place.

Always friendly and take care of all my car needs!

Exceptional service/tires as always, thank you

True to their word and they were able to work directly with my aftermarket warranty company

When I walked in, I was in a serious bind. I had a busted tire that was dangerous to drive on and I was running late to work. They were clearly super busy and overworked but they remained polite, efficient and professional. Matt and Mikey helped me out better than I ever could of hoped for. Great guys and a great team. The new tires on my car are fantastic and it drives great. Thank you guys!

Awesome place to do business every one there very friendly and helpful.

Superb corner or N PHX and the friendly and professional Michael was more than accommodating and built great rapport. Ill be returning very soon for additional work on my car.

Good prices and great service

Very quick service. Informative about nitrogen in my tires rather than adding air.

This big o tires location has fantastic customer service!! Robert was extremely friendly and helpful from the second I walked in. Great personality and very good with people. His manager was awesome and extremely helpful too. Great people and great location. I will be back!

Happy Valley Big O staff are always so kind and curtious!

Matt, is a honest salesman, he helped me out and my experience was great.

Time is money!I saved about $50 on a set of 4 Nitto’s versus Discount Tire but every time I stop in for a simple rotation it’s 1.5 to 2 hours wait time and they don’t offer appointments for rotations. I would rather spend the extra $50 to get in & out at Discount Tire.

Big O on Happy Valley has been a great. Everyone seems to help with what ever problems I think I have. Im leaving this state and hope the next Big O is just as friendly

Good people, great customer service..

Service Manager Michael Gruentzel and his team at Big O Tires were incredibly helpful throughout my recent service visit, just as they’ve always been every single time I take my vehicles in for service. They greet me like a friend every single time. They diagnose my repair matters very clearly and keep me updated throughout the day on status. Wonderful experience! Keep up the great work. I’ll definitely be a customer for years to come!Update: 1/9/2021 ...Michael Gruentzel &his team came to my rescue once again! ...Had a tire blowout last Saturday, Michael was able to get brand new tires on my car within the hour and have us on our way and out the door to continue with a very busy weekend of family commitments. So grateful for your assistance on that short of notice!! ...And our daughters thank you for helping make sure they did not have to miss their dance practices that day! 😀