Gave me an eta for 90 mins. Never showed up even after 3 hours. No call. No follow-up. Nothing. Do not use this service and save yourself the headache!

I needed my vehicle towed due to power steering issues. Quincy came to my rescue, not only did he assure me that everything would be handled properly he was SUPER PROFESSIONAL. I was so stressed and he could tell after waiting all afternoon to be towed. However, he remained calm and had great energy. If I ever require additional services, I will request Quincy...THANKS Q!

This company doesn’t have an app to see the ETA or follow your request.I’m waiting more than 3 hours they told me 90 minutes at beggining, lack of professionalism, then told now more 90 minutes…. ???!!! This company works with AVIS. The driver is not answer or reply my texts . This is ridiculous, why they don’t have an app or improve their service. I will report this compainBBB.Don’t use it if you want a headche

Sudaiyah Transport was not responsive and never showed up…. My towing service was called in at 1:44pm with an ETA of 3:45(why Idk). They NEVER showed up and did not answer calls from ME or the Agency they contracted with… Smh. In the customer service field communication is KEY! I won’t refer them to anyone.

Buster was great. Very professional. Excellent driver.

On time very efficient good customer service

I’m still sitting on the side of the road waiting for this company to show up. They gave me an eta of 40 minutes at 8:30pm and still haven’t shown up at 11:00pm. The service was requested through my warranty provider.I ended up requesting a different company to tow the vehicle. This company completely lies about their ETA with no valid expectation of why they are late. There is no inclement weather, there is no traffic, there’s just extraordinarily terrible service.And to see a review from three days ago say the same thing, I thought it was just me but no.Don’t choose this company for any kind of service. If zero starts was possible they accomplished it.

Eta was 60 minutes..was in my car with my kids for a hour and a half. Never called us to tell us the eta would b longer. Wouldnt answer their phone

Google start letting us give companies Zero stars because this company is super unprofessional I was given a 90min ETA I called back after driver didn’t show up then dispatch operator gave me a lame excuse and told me driver was getting a flat fixed on they truck driver never called me to update me on eta neither did their dispatch when I called back the dispatcher just hung up on me and I’m still on side of road been here since 10am and it is now 12:15 moment I’m writing this if you want GOOD QUALITY Service Please don’t use them they are horrible.

This is the absolute worst company I have ever dealt with, my car was towed on a Saturday, the drop off address was confirmed multiple times and detailed instructions given, I was assured by the driver that it was dropped off with out issue come Monday the car is no where to be found, I called the company and got nothin but attitude and excuses from another driver then the supervisor Angel was extremely rude to me, i asked for his name and the name of the company I asked him to spell the name of the company and he responded with “ you don’t know how to spell Angel “ then I heard him say I can’t stand people like this, and no one wants to steal a 2014 Honda Accord, the lack of professionalism was unimaginable and then wouldn’t spell the name of the company and disconnected the phone call . It took over 2 hours to get in contact with the driver that originally towed my car to find out it was dropped off at the incorrect location I would not recommend this towing company to anyone and will continue to report them for their unprofessionalism and total lack of respect and responsibility.

Never before have I had such an awful experience with a company. I would say they were hours late, but that is only if you believe their story that they actually showed up. I waited for them to contact me all day with no contact only for them to tell me they tried but couldnt. Twice. While they had the right number on file, and I had no missed calls, as I was sitting next to my phone, on the highest volume, all day. It is going on 24 hours since they were first contacted, and yet my car remains. Absolute worst company Ive ever had the displeasure of dealing with

Treated my client with absolute disrespect. I never recommend these people, please do not use them. They are awful.

VERY UNPROFESSIONAL && HORRIBLE COMMUNICATION. they will tell you they are coming in a certain amount of time and still don’t come. i will never recommend anyone here!

I requested a tow through my insurance and they dispatched my request to this company they gave a specific ETA and 3 times after ETA passed they kept adding 20-25min on and never showed up. So I canceled it and chose another company. Unreliable. Bad communication.

I had such an ordeal with my car and my daughter was stranded we waited from 330 to almost 730 and another company never showed up we called Sudaiyah transport They were at my house in 22 minutes. Great service. Buster was fantastic. The dispatcher went out of her way to help. Thanks for saving us and helping. You guys rock

Best tow company in Philly. Careful considerate and great customer service.

I received an eta for 1hr and 15 min.....They never came. Then I had someone randomly text me without an intro....wild unprofessional.....That person told me 50 mins......this was unacceptable.......then I had someone from State Farm reach out and ut was an additional 30-35 minutes for a tow. So 2.5-3 hours when I was told an hour and some change. Take my advice this is a no go.....I dont even write reviews like thar but I am on this one.....and if they want to converse I will gladly express the same discontent.

Left me waiting for hours, just to tell me the driver wasn’t going to make it to my vehicle after I called several times. They were supposed to let my insurance know they couldn’t complete the job, but never did. They turned a quick morning fix into an all day hassle.

My first experience was a good one. The driver was polite, professional, calm and creative (I broke the shift override but he was able to move my gear by using an Allen Wrench). He made sure I was at ease and didnt panic when things look like they were going wrong. This business is associated with State Farms Emergency Assistance program. It took a little more than an hour to call, receive my text link to file my claim and wait for the driver. I would recommend them!

My son borrowed my car then called me that the car broke down. I called Statefarm roadside assistance after waiting for 3 hours I called and spoke to a manager in Statefarm they then order a tow tru k from Sadaiyah Tranportation and with in 20 minutes they were towing my car to my house. He was so professional and not only did he tow my car he actually inform me the reason my car broke down was bcs it ran out of gas. The driver went beyond his duty and went to the gas station and got me gas. I will recommend anyone to use there services best in Philadelphia.

They did not schedule in advance with us, shows up, not willing to wait 10 minutes. Leaves 5 minutes before we arrive. Also enters vehicles without permission, we have photos from cameras.

Waited around since 8pm and then get a call later at 11:15 saying they couldn’t make it. Waited around 3 damn hours this unorganized of a company to come tow my vehicle. Poor customer service.

Driver was an hr late then showed up high. Recked my car and when I called to soesk about it was very rude and unprofessional!

Horrible customer service. My eta was for 1:02 pm it’s now 3:20 pm and still no one has arrived. This will be the first and last time that I will ever Deal with this company I wish I could give N0 stars

Called the 833 number and got voicemail. Called the number on google...voicemail!!! Don’t contract yourself with an insurance company and not answer the phone!!! My 70 year old aunt was stranded in a sketchy area for hours waiting on them!!! Please cancel your tow IMMEDIATELY if you get stuck with this company!!

Overall they were pretty decent

Awful. Just awful. They are shady as hell and tried to blame me for taking several hours to get to me (I called through my insurance, all of my location info was correct as confirmed) and told me they were “15 minutes away” every fifteen minutes for almost five hours . When the driver finally arrived he walked up to my door and tried to forcibly open it (SHADY) but I told them I already called another company.Also look at their responses to bad reviews .. they are childish and poorly written, and all blame the customer .. enough said

Very good performance

This company is highly unprofessional and their drivers are rude. We have been waiting for 3 hours to get towed. Every time we call it’s 20 min and that has been about 3/4 times. I hope that my insurance company no longer works with this company.

Very professional 👍🏾👍🏾👍🏾

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