I called and they immediately said we dont have taxis anymore. And hung up. Jeez.

To give them a 1 star is a gift. Sergey Mitnik, license 100301 in cab P1275 is a horrible driver. I was in the phone when I got into the cab having a very important personal conversation regarding my daughter. He proceeded to turn around and tell me to stop screaming in his ear, which by no means was I screaming.......and then told me I was a guest in his car..... no, I’m paying for this ride. Can’t say enough about how unprofessional and rude this man was.

Good afternoon im actually on the phone on hold with very rude staff who shouldnt have jobs I was calling in with a complaint regarding a driver who was on the phone driving recklessly with the vehicles flasher on now all day long that means to me that the vehicle should be in park which means stopped.So I called the Corp and spoke to Ms Brock who was very unprofessional in handling the concern very ignorant I thought unbelievable no company should have a person answering there phones representing their company in a rude disrespectful manner all I can say is WOW.

Its not there its city of Philadelphia fleet management

Terrible. Will never order a taxi from them again. I ordered a taxi to go to the airport and the guy never showed up. I called them and they had to send another driver, so we had to wait extra long.To be fair to the replacement driver, he made his ETA amd was nice.

Staff is unprofessional. We told them exactly where to go and they went to a totally different place. Next time I need to go somewhere, Im going Uber. Much more professional. Im surprised this cab company is still in business.

If I could give zero stars I would. I accidentally took two cabs from this company in one night. Both times my card was declined (all 3 cards I tried). The driver insisted I give him cash even though I could see on my mobile banking statement that I was charged. The cab driver was screaming at me and calling me a liar while I was trying to talk to my bank on the phone. My bank said if they could talk to the driver they could sort it out but he refused and was screaming something about how all Americans are liars. I felt threatened enough that I just jumped out of the cab and then the driver stayed parked in front of my house for another 20 minutes. At the end of the night I was charged twice for my first cab ride and 3 times for the second. When I tried to call the cab company, nobody ever answered after being on hold for 40+ min each time. This is absolutely why I will never take anything but uber or lyft again. I will be sure to make sure none of my friends take this cab service ever again either.

So I call this cab company to see if they have flat rate fares and the woman who answers the phone just hangs up on me. A simple no would have sufficed.

I was literally driving behind one of their vans and when I switch over into another lane the van driver goes into my line and I almost hit the beginning of a bridge merging onto US 1 and hes speeding like a mad man with kids in the van! If my child were in that vehicul this company would have another thing coming. When I pulled up next to him he not once apologized or anything he actually gave me a dirty look! I called and filed a complaint!

I normally dont have a problem with them but i called around 11pm as I got off work lady said 10 mins ok cool. Around 1130 I receive a call from the company and the gentleman says another 15 mins.. it is now midnight i call back which 3 different people hung up on me and when a lady finally answers she has a nasty tone to say the havent found a cab to come my way smh and then you cab companies wonder why people use uber and lyft !

I called for a cab and it didnt show up after 20 minutes. I thought that maybe something was miscommunicated, so I called back. The guy on the phone was pretty rude and told me something about it being a busy time of night, and to stay put and they would be there soon. After 30 minutes of waiting (it wasnt a really big deal, since we were sitting near the window and still had partially full beers), one of my friends suggested we take an Uber. The Uber was there in less than 10 minutes, and even then after 45 minutes, the cab still hadnt shown up. I am an Uber convert, and will never use a cab again.

I have never had a good experience with this company. The customer service is horrible, rude and unprofessional. Most times Ive called they forget to dispatch taxis. Since they have caller ID they ignor your call if you call back. There are so many other cab services in Philadelphia by the airport that are friendly, will give you better service, dont over charge and will be on time for pick ups. I cant count how many times not only I but collegues and friends and people Ive talked to in general have gotten hung up on by the rude women who answer the phone. Shame on this company for hiring horrible staff. This company would do so much better if better employees worked there who actually cared about their company.

First time ever called and never will again. First i waited a hr, no cab came so i called back. When i called i was put on hold for 10 minutes. I hung up and called back and the lady could not give me no estimation on when a cab could be coming which i didnt understand since they are only a mile away. I am glad i wasnt catching a flight or going to work. Seem ver unreliable

No repect

Never even answered the phone.

If i could give no stars I would. They never showed up or answered the phone. They ruined my whole night, I was so annoyed.

Customer service is a joke. Told me the flat rate from center city to the airport was 59$, I asked since when is it this high? She said always been. I booked on another company for $29.50

This company is so unprofessional, and unorganized. I will never work for a company like this. This bus company needs to be shut down.

They so ignorant I wouldnt blame us being ignorant

This transportation service needs to be out of business. They are hours late almost every morning to take my child to school. They hire people that have no cell phones or GPS systems. They are the worst so unprofessional even when u call.

This job under pays you way too much

Second experience of the cab service running over 1 hour late to catch a red-eye. Never again contacting them. I do not reccomend. Doesnt even earn a single star.

Poor services..Took almost 30 mins to get to my location, had charged extra $2.70 even before services had started..would never recommend this to anybody.

Very rude and disrespectful individual who sounds Hispanic, told hang up on me and stated I dont not speak English and they have no cab. . Call was made on 9/11/2015 at 4:45am. .

Do not rely upon City Cab under any circumstances! More than once I have ordered a cab, waited too long, called dispatcher to be told no cab was coming. Inexcusable service in such a large city. Very dissatisfied!!!!

I had the pleasure of a driver road raging behind me.

Horrible dishonest people said they had no vans available when I watched 3 drive by my location unreal

Needs improvement