20 days later and my order is still not fulfilled. Customer service is an abysmal joke. Dont waste your money with them.
EXCELLENT CUSTOMER SERVICE! Followed up to not only let me know one of my items would be drop-shipped from the manufacturer but also that i was getting order updates. Shipped quickly, Will definitely order from them again.
Extremely disappointed with the customer service. I reached out to Estavan requesting a sample of the premium paper as my company was ready to purchase a printer and all necessary supplies. He responded promptly to my email and said he would send a sample, after 2 weeks I reached back out to ask about the sample, no reply. Gave him 4 days and called to customer service to ask maybe I could get a different rep. They stated they could not and would reach out to him to send me a response. No response from that either I hope they get this handled but my company decided to take our business elsewhere.
Outstanding service! I reached out to customer service when I noticed several days went by after my order was shipped but there had been no tracking movement and Shannon and other team members helped me get it sorted out by re-shipping my order which I received super fast! Thank you!
Kenny was amazingly helpful. And I look forward to working with him again someday if I ever need help. Thanks
Excellent support. Quick and attentive response. I am located in Costa Rica and even so they took the time to give a timely response to each concern.
I absolutely love that AA treats their customers with such kindness and thoughtfulness. For instance although the pandemic is going on and they restrict entering, they realize we are business owners, so they come to the car with our items and even ship it free next day as a courtesy . Now, that is the utmost, customer service, I have ever seen and I truly appreciate this operation. And the staff is always so helpful in texting me and offering tips. Love you guys and if no one has said it. I value you as a partner in my business.
Without going into too many details of how great this company is, and what they have done for me, I will not be using anybody else but all American print supply. Suffice to say my company was moving me out to another location for 2 months, I had to cancel my order for not him that was back ordered. Instead of having a waiting for me on the porch, I canceled it. We finished the project in less time then originally thought it would take, I called all American to see if I could reinstate the order, and they did! this is a company that gets customer service down pat. As a past Disney cast member, any of this staff could work at Disney and fit right in with the magic. thank you all American for youve done and the business youre going to be receiving for me in the future.
Really fast service. I re-ordered the next week and i received my orders just as fast as the first time. thanks. customer service is great also!
The product didnt fit our project and we had to return it. They made it simple but the restocking fee is hight.Still great company to deal with.Deb
From start to finish I had the opportunity to deal with this Branch and what an amazing experience. I do not reside in USA, I am based in UK London. From the start I had Jake, Harry then Josh and finally the wonderful Kayla. I had put my trust in these amazing beings that helped me to receive my Uninet 550 printer. The assistance, communication, expertise was absolutely AMAZING and after care - I was not expecting it. BIG, BIG, BIG THANK YOU TO ALL OF YOU. This is what customer service is all about - working as a TEAM! I wish all customer service representatives around the world were just as PROFESSIONAL and FRIENDLY as you guys are.I hope your CEO can see what an ASSET you all are to this company. I cant praise you guys enough! THANK YOU SO MUCH!! Big shout out to KAYLA, you are such a lovely person with a sense of humour for keeping in touch, I praise you highly! Not many companies do that and I thank you!. You guys deserve more than 5* star! Keep it up! Thank you Vanessa
Top notch operation. I was helped by the wonderful Kaelynne who went out of her way to help solve a problem that I had with an item being lost in shipping. She took care of it super fast and was super friendly. This is the type of operation you want to do business with!
I want to thank everyone at All American supply.They gave me a date when my item [ roll feeder for cameo 3]Which I had searched everywhere for one even looked for a use one but no luck intill I came across AAS they stepped up and found one and yes it took a few days but I now have one to use. Thank you Kayla for keeping me notified as the item was in route. GREAT JOB TO YOU ALL 🙏By the way I’ll be contacting you all again soon.
Had a fairly small order but they treated it as if it was a large one. Kept in contact and informed until I received my order which was also received very quickly.
All American, you guys are always on point, the Staff is friendly and well informed, and your always stocked. Great job, thank you Sue for your help.
The product arrived well sealed and without dents.It arrived exactly as the product description says.Shipping was super fast.Ill sincerely continue to do business with them.A +++++++
Tony Lee, Josh and Kenny are absolutely great! From the time we bought the printer up until now. This was our first printer issue and it was resolved. They called and emailed each day until we had resolution. Thank you so much! Highly recommend All American Print Supply.
Shipped me the wrong product in November and again in February and will not take it back without a 20% restock fee....again! I had 2 NeoFlex printers and bought all of my supplies from them for 5 years. Not trustworthy! I would recommend almost any other DTG printer and supplier. And watch, these guys have multiple websites under different names for supplies.
LOVE this office. They are always on top of it. Shipments get to us so quick. Great prices. They are always so nice to talk to. Get everything we can from here. Thanks for being such an amazing company to work with.
Customer service is awesome! Only have great things to say about the company.
Service has been great after 1 year so far. No complaints.
Putting together my business and All American Print was there with exactly what i needed for a solid print and proper tracking. When quality calls for a longer arrival time, All American made it a very comfortsble wait. Thank you
Guys Let me tell you about my experience, I was blessed to have recieved one of the best sales rep I have ever encountered the mans name is JAKE BELTRAN and let me tell you if diligent had a picture I assure you it would be him, from day 1 to delivery day he constantly sent emails with updates on how all my orders we doing as well as keeping ontop of my new orders he went the extra mile to assure I was satisfied guys if you want good service ask for Jake Beltran, but promise me after you get your great service that you leave him an awesome review cause his work is worth it, thank you again Jake where ever you are and continue to be an awesome CSR.
Love working with this branch. Staff are always polite. Willing to help make sure you get the products you need. Couldnt be happier.
I missed 4 days of business because the lack of service and attention. I ordered a box of ink, and they sent me the wrong ink. I then asked that they expedite because it was their mistake and they said no. Now my machine that should never run out of ink has been down 4 days and Im backed up on orders . Make sure you confirm your order because this is the second time this has happened. Once in California, and once in PA. Maybe I should try their 3rd location 3s a charm right.
Great customer service and reasonable prices. Would definitely buy from this company again!
Great Service, I ordered this printer because my daughter wanted to make phone cases and other craft projects wit the printer they had, service is exceptional, highly recommend.
Awesome service! Even during the Christmas season, my order was shipped and delivered in an very efficient way. Thank you for your attention to customer service!
Amazing team. Always helpful and polite. Couldnt ask for a better team to work with!
I appreciate the fast response. good follow up service. sure i will do business with you in the future. in fact putting together order now.
Easy to deal with, customer service was very helpful. Order was delivered with no problems.
!customer service only equaled by superb quality of product, excellent experience from shopping to delivery
Great place to do business always on time.
This place is great I was supposed to order my vinyl online but I didnt know that and was actually able to serve me right there at the door. Really appreciate it
Almost always out of stock of something & bad for fast paced businesses but Good material items & good prices
Every time I have done business with this company, it has been a pleasurable experience!!
Back in late 2019 I was researching into adding the DTG service into my printing business. I called and emailed several companies to get knowledge and feedback. Most of the companies really didnt take the time or had the patience for my continuous phone calls and emails.I finally came upon All American Print Supply.I was introduced to Estevan.For over 8 months I was in contact with Estevan discussing the DTG industry and equipment.What made me feel comfortable on moving forward? Not once was I pressured Before and during the Covid pandemic.Fast forward I have now added the DTG printing service into my. business.Thanks to Estevan for hours (early and late) Days (weekdays and weekends) on The knowledge and service he provided and continues to provide when support is needed. To the entire All American Staff thank you as well for the support!Thank youGeorgeGRAFIX BAR
The Philadelphia branch from sue, jake and torie all the way to the warehouse has been awesome !!always there to help me and get my products !!!It’s showtime guys !!
Great staff always courteous great looking new place very good idea
I love this place!! Great customer service (especially Kelly)and great products. Ive been using them over 2 years and have never been disappointed. They have the lowest prices and so many new HTV colors and different types of vinyl to choose from. And with same day warehouse pickup, why go anyway else.
Been working with this vendor for 6 years! Ms Kelly is AWSOME and always goes above and beyond to get me the materials I need for my business to thrive! She’s save the day many times 💓
Nice staff!!
Wonderful and friendly service I have been satisfied with the customer service i have received from these folks! Keep up the good work!Updated Sue will go above and beyond to help her clients. i have never seen such wonderful customer service from anyone in the Philadelphia area as these folks.
The best vinyl that i have ever had great. Thanks
I do not go anywhere else for my printing supplies, they have the best vinyl selection in the city.
Very friendly and helpful customer service.
Absolutely reliable services!
Poor customer service. Does not return calls.
Best place and close by love it
Great customer service 💯
Dont stand behind there equipment. SCAM ARTIST
Awesome
Excellent service
Amazing Experience!!!