Great customer service is a dying breed. I ordered linens for my daughter’s baby shower by looking at pictures online because I live 4.5 hours away from the venue. The color I chose looked nothing like the linens I received . Needless to say, I was heartbroken because the vision my daughter and I both had was not to be. I had to buy white linens the next day at Target so we could at least have tablecloths.When I got home that weekend, I dropped Encore an email and told them what happened and that we didn’t even use the rentals. Kayla called me personally 2 days later and asked me exactly what happened so they can make things better in the future and let me know that they would be refunding my money. I was in the service industry for 20 years and this is EXCELLENT CUSTOMER SERVICE. I will definitely use them again in the future. Thank you Encore!

Ive worked with Heather at Encore for years and have been consistently impressed by her professionalism and by Encore in general. As a photographer, I greatly appreciate beautiful decor and if Im shooting Encore inventory, I know its going to look great!

As the renter of fine luxury restrooms to weddings and other events I work at the same venue as many different rental agencies. From what my customers tell me and what Ive observed they are really good and their workers are very nice and polite. Several times Ive needed to get by their trucks and theyll drop what theyre doing and move it out of the way for me (thanks guys). The workers are always very clean and so is their trucks and equipment. Theyre among the most popular event equipment rental agencies around and theres probably a good reason for that. They even have several show rooms which is great so you can see what your going to get. I highly recommend stopping in even if its just to get some ideas because they have a lot of cool setups at their showroom.

Mountain House Estate frequently works with Encore and their staff. Great service, clean products, on time service. Highly recommended!

One stop shop for all our wedding needs. Cindy was very helpful and made everything so easy! We were in and out in less then an hour.

Always have what I need at a fair price. Very personable & good equipment.

Not very impressed, everything was dusty, the specialist really didnt helped very much... disappointing...I thought they would be more creative and helpful....

I put on a surprise birthday party for my wife last year. They were great-took the time to explain the process and my options, great value, very convenient.

Very nice helpful and clean service took no time getting and returning iteams

A lot of their stuff is really nice. Kinda pricey tho

Alisha was super helpful and wonderful to work with!