I had a great experience. Shelby was knowledgeable, clear and professional. He was able to fix our current problem and told me how to prevent it in the future. I would gladly work with him again.
Highly recommend Drakes! Shelby was prompt and polite, he fixed our furnace very quickly and let me know ahead of time when he would be there and what the cost would be. No surprises or games. No complaints whatsoever. Thanks Shelby!
Stellar customer service, exremely honest and definitely fair pricing. For this kind of service Id definitely pay extra but they dont make you! Its just in their blood! Will definitely refer them to my family.
Shelby was very responsive, great pricing, and very professional.I would defiantly recommended his services.
Called Shelby and he came over as fast as he could. He was very helpful and took the time to explain what he was doing and also what I should be doing in the future. Very stand up guy and I would recommend to anyone. Thank you Drakes Heating and Air!
Had a small issue with my furnace. Called Shelby who walked me through the minor issue of cleaning a sensor over the phone!It’s nice to see people who are so nice and willing to help you if you can do a minor repair! It seriously only took 2mins to pull the sensor, clean it and replace it just as Shelby said it would. I will definitely be calling and referring anyone to Drakes and Shelby! Thanks again you are amazing!
We seriously cant Thank Shelby enough!definitely Our go to from here on out with heating & air!will surely be sending our friends & family his way!
Our furnace starting producing a squeaking noise that progressively was getting worse. Fearing what may come I started seeking out services to help me diagnose the problem. I hate the feeling of getting taken for a ride on these things because I know so little about it. After much research I took a chance with Drake’s and I’m so glad I did. Shelby came over very quickly and spent a lot of time looking things over and trying to figure out what was going on. As you can imagine, squeaks are hard to nail down. Shelby was very honest and worked hard to figure out was exactly was the problem. Long story short, squeak has not been a problem after his fix. Even though he said he can’t guarantee the problem isn’t going to get worse, who can really, if it does I’ll be giving him a call for sure. If your looking for an honest technician to come service your HVAC system heavily consider giving them a call! I was so relieved to get someone real and helpful.
Okay. I couldnt rate this guy higher. My igniter went out in the dead of winter. I called him at 11:15 PM and he was at my house within 20 minutes. He had to get a little creative with my furnace (didnt support universal parts very well) and he was finished within 20 minutes. Prompt, friendly, and timely service and at midnight no less! Definitely won a customer. Thanks Shelby!
Shelby replaced my home furnace with a much better than expected furnace and upgraded parts and it still cost us less than was quoted by another company. He also upgraded the heating system at my office and has done furnace maintenance there. He has been efficient, affordable and honest! I would not hesitate to recommend him to my mother.
Shelby came in the evening when it was convienient for me and I didn’t need to adjust my schedule, he diagnosed the problem with my A/C very quickly and sure came to the rescue with the repairs the same day!! Stand up Professional and Honest. Communicated clearly and treated me with courtesy and respect. And asked what I do for a living and returned the favor by ordering Business Cards from my company. I Highly Recommend Drake’s Heating and Air. Great work and fantastic Service!
Excellent service ! Shelby responded to my message within a few minutes on a Sunday. Then had part we needed he came out within 30 min of initial contact on same Sunday had problem fixed 15 min later i have heat again! Thank you so much! Definatly will recommend!
We’ve had Drake’s do several jobs for us over the years and we’ve always been impressed with the quality of service and professionalism. They get the job done and they are well priced. It’s nice to work with a company you can trust and that is reliable.
I found Shelby to be honest, reliable and timely. I have referred him to all my family, friends and neighborhood. They all feel the same exact way. He is fantastic and I endorse him and his work!!
Fast, friendly service. Expectional work. Always checks our furnace for the winter to make sure all is in working condition. We have called many times for Shelby Drake to come and look at our AC or furnace and he is willing to come when it is convenient for us and in a timely manner. I have recommended Drakes Heating and Air to many friends and family.
Had the heater go out at the house, called Shelby and he came out quickly and fixed everything at a fair price. Good quality work and excellent service. Thanks!
Drake was impressive. Came out to the house on a Saturday last minute and fixed our problem in no time. Very courteous and kind. Comes highly recommended.
Shelby gets it. Provide excellent service and pricing and people will keep coming back as well as refer their friends. I was in a bind and needed an HVAC contractor on very short notice for a home my client was about to close on. He was able to come the next day and get everything finished. Ill be using him from now on!
Great service, very knowledgeable. Since his visit to my house was so quick, he didn’t charge me anything. He was very professional and I’ll be using him again.
Shelby replaced my old failing furnace and also installed new ac. Fast efficient work. Upfront and honest. Great price. Stands by work. Would recommend to anyone.
How rare to find a qualified, honest and reliable contractor. We are so greatful to Shelby for the amazing job he did not only installing a new HVAC system, but ALL of the duct work into our 100+ yr old home where none existed before. Even when a wrench in the plan was thrown his way (more than once) he had a plan B that always worked out. Oh the clean up job was fantastic! Ill recommend him to everyone we know.Thanks so much.
Shelby was very knowledgeable and efficient in setting me up with right kind of central air system. I definitely recommend him and the quality of work he provides!
It was a good experience. They replaced my old furnace and added an a/c unit all in just a few hours. The tech was polite and cleaned up after. I will use them for all my HVAC needs.
Of all the HVAC guys I dealth with in the past 40 years, including when I was a contractor, Shelby has knowledge and expertise when dealing with heating and air. Would recommend him to anyone needing an honest and reliable HVAC guy. Shelby you are awesome. You get the job done
Shelby is great! Hes honest and will tell you if its a simple fix rather than telling you to change the whole unit.
Came out in a timely manner. Got the problem fixed in a timely manner and for a good price
Great guy, great work at a great price. Does what he says and shows up when he says. You can’t go wrong!
Hands down the best HVAC Technician I know. Knowledgeable and Integrity are two of the many positives about Shelby Drake.
Fantastic and exceptional service, came out with in minutes and fixed our problem. He was terrific, he is my heating and air man for life,
Fantastic service! Fast and very helpful.
Shelby is a fantastic HVAC person. His rates are reasonable and work is excellent.
Easy to work with and willing to work around my schedule. Great service!
Shelby is the best I know in the HVAC business. He fixes the problem rather than guessing and throwing parts at like many HVAC guys do! Shelby is honest and very, very, very fair in his pricing! There is not a better HVAC guy around!
Honest and timely,, I use him everytime
Great service and reliable. Went above and beyond to find the source of our problem weve been having for the last 3 years.
Shelby is fast and will not top you off, I wont call anyone else.
Excellent service. Wish we would have used Shelby to install our heat pump we purchased 5 years ago - would have saved us a bundle.
Very prompt, professional, and affordable. No BS!
Shelby does great work for fair prices
Fantastic! Friendly and professional service!