🙏🏽🙏🏽They dont have any money at the register you only can use credit cards or have exact cash amount to put in the machine for your bill. Three stars

Really great service from I believe her name was Amanda. I hope I have that correct. She was very helpful and pleasant to work with. Dealt with exactly what we were needing and wasnt sales pitchy. Very much appreciated! Especially since my first experience with the representative that I had on the phone was not such a great experience and since I was a new customer and within my canceling window I was considering canceling my change over from Verizon. But this lovely person renewed my hope in this fairly new mobile division of Spectrum having good customer service. So Im sticking with them and seeing how it goes.:)

We came to this store and helped by Mr Manit, he is very knowledgeable, helpful, friendly. We are extremely extremely happy with his service.

On September 3rd. I canceled the phone and internet service from twc. I went to this store and spoke with Raul and gave him back the equipment and requested the proper documentation. He told me, “… because it is a drop off, there’s no documentation”. I asked, “how can I prove I returned the equipment to twc?” Same answer. So, I took a picture of the equipment and the city license of the business. Back to home, I called twc and was told that there’s no prove I returned the equipment. I have to go back and request the documentation. What about if I receive the same answer? Any advice?

Awful service. They make you wait for nothing. Was told by customer service on the phone to return equipment to the store and get receipt. They would only take the box with no receipt that you actually left it with them. Very shady! Also, there were two people working one younger guy who seemed friendly and working hard. Unfortunately I got the older guy with no personality and was of no help.

This store is very clean and gives fast service. Staff there are very courteous. Parking is easy.Recently we came in to exchange the new cable boxes. The new cable box was not as good as the older one. There are no time or channel showing on the box which make it harder for us to record or knowing what program we are watching. Ever since we changed to the new box, it started having problem with the TV. Such as pulsing the TV, pixelation etc....Overall this store is awesome. New cable box was not good.

I had a terrible experience today. I heard about Pixel 4a5g being offered at a discounted price ($125 off the retail price) and verified the info. with a rep on the phone. I was in the neighborhood, so I decided to stop by at the store to see if I can actually see what it looks like and am ready to purchase. A clerk came out after a 5-minute wait (I was the only customer and the sign-in monitor was not working), and I asked her about that deal. She said I had to transfer the number from a different carrier when I have a current service with Spectrum already. I told her what the rep on the phone said. She did nothing and brought me over to the entrance and gave me the promotional piece of paper and asked me to read the fine print. Is not it her job to check??? The fine print did not even say that the deal is only for switching companies. It was so happened that the same clerk was praised in this forum. So I wonder if she is being selective. I was very nice and polite (as usual). Just to be fair, I dont like any people working there.

Was able to get my remote control exchanged with no questions asked. Carmen, the rep was curtious and professional

Fast service and good friendly staff

Worst Ever,Waited for over 20 minutes, while three employees went about their own work leaving myself and others waiting, only to find out that their chaos was not working, and has not been working for over today and was told try again later very sarcastically!!!!If Spectrum really appreciate their customers, they should employ better employees.

OMG takes forever. 2 people working. This is a crime against efficiency. Awful

Electronically sign in. Not bad waiting time. Good staffing

Pretty good services.

The Customer service rep Jose B. was very helpful and provided clear & helpful information.Thank you for your assistance.

They charge one price and after youve enrolled they keep on sending advertisers for lower cost

Customers out the door and they have two workers only. Be prepared to live here trying to get service.

Good people Thank you

Very clean and great customer services

Open late im eveningi waa retirnimg a cable box. Tep just didnt know how return the box for our account

Told me they couldn’t even credit my account with a DVR return without my ID. Told me to call customer service, who literally laughed on the phone and said scammers don’t do things to credit peoples’ accounts and they should have at least been able to process the return. Now it’s in paperwork Hades. Thanks, folks.

Clean store. Good location. Staff was nice and knowledgeable. Service was prompt and polite. Surprising to have that level of customer service these days. At other places, workers are bored as hell and cant even fake being interested in customers.

Came in to switch my modem because apparently Spectrum upped the internet I have but have to get but I need a new modem. Ive seen a total of 5 people working here and only two are helping people. Service is slow and when they started to call names to help people most had left because they were taking long. If you have to go here make sure you have plenty of timr because it might be a while.

Jose was professional and succinct

Long wait times to talk to a customer rep

Terrible Terrible ISP

Ive spent so many hours trying to get my phone set up with Spectrum. Im about to give up and change to Verizon. Exasperated!!!.

HORRIBLE customer service at this location. You should definitely plan on waiting here for more time than you can even imagine simply because of the inept customer service. I waited patiently for my name to be called for nearly 20 minutes when I was the first one on the list only to have my name removed and skipped onto the next customer. When I notified the slow poke worker who had skipped and deleted me AND the poor fellow behind me, he asked if I could wait until he was done with his new customer. Idiot. Fun fact: I’ll never return to that Spectrum location and neither should you. Save your sanity AND YOUR VALUABLE TIME by heading to the Eagle Rock location. Or ANY other Spectrum location on planet earth.

Though most staff is understanding, those that push for an upgrade that will increase your monthly bill right after youve Clearly and Politely stated No, I cannot afford a higher bill payment, at all - is the reason for the not perfect rating. Please help us whom are struggling financially, feel respected by NOT persisting because no means no.

This review is for the company as a whole, but as they do not have a company wide review section, (which is smart) this will have to do.I signed up for spectrum as a new customer a week and a half ago and the sign up and set up were both smooth and easy. EVERY interaction to solve the numerous problems since then, has been a nightmare.They called the day after I set up my account and said they had added a week trial of Spectrum TV Essentials, which I did not ask for. Then when I called at the end of the trial to cancel it, they deactivated my internet as well. When I called to get service turned back on, it was a one hour and 26 min call in which I explained my situation to 3 different employees with a 15 - 40 min wait between, who seemed to not be sharing any sort of notes with one another. When my internet was FINALLY turned back on, I went online to pay my bill to find that my monthly payment had increased by 5.00 a month with a one time unexplained fee of 9.99.I never ever leave reviews but since I am on yet another call (this time 1 hr 42 min so far) to solve my billing problem, and am stuck on hold waiting to talk to my 4th employee even though the 3rd employee said she was going to give me a call back option... here we are.I chose Spectrum because the AT&T customer service is notoriously poor but if I have any further problems after this, Im gonna give them a try. I dont know how low the bar can be set but Im willing to look since Ive come this far.

Terrible customer experience here. An employee told us to add our name to the list and come back in 30 minutes. They had just called our name when we returned and could have easily exchanged our router but she made us start at the bottom of the list again... any reasonable employee would have just done the exchange. Consistently disappointed with Charter’s price gouging and terrible service.

Was here for a pickup. Waiting time was not that bad for Saturday noon - just 3 people ahead of me and two employees working with customers. By the time of my turn two more employees came. Davin who was helping me was very professional and nice to deal with. Thank you

Gabriel was extremely helpful in meeting the requirements of our mobile phone needs. His knowledge of Spectrum products and patience in answering our questions honestly made it a true pleasure dealing with Spectrum.

Ridiculous customer service. Doesn’t care at all for their customers.

If I could give this company NO stars, I would. All of the staff are terribly trained in how to solve problems. They are incompetent, unhelpful, and take hours on end to come to no resolution. Do not waste your money on an Internet service provided by this sham of a company.

I needed to make a payment on my account. The salesman Fernando was fast and helpful. I was in and out very quickly

I received great service at this location ! Especially the employee, his first name Manit, was particularly helpful and thoughtful. I just wanted to take a moment to say thank you for providing service that went well above and beyond from him.

Its like waiting for a delayed flight at the airport.

Not a good experience

Im not a huge fan of cable companies, and I had Spectrum service in the past and remember it as being just adequate. But I have to give credit to Carmen in the Hastings Ranch, CA, store. I had an issue with getting internet service again so that I could attend online college courses. She took care of the issue, helped lower the initial start up costs, and had me looking forward to dealing with Spectrum in the future. So Im giving 5 stars for great customer service, and as long as the internet service is still reliable, I will continue to be happy.

Very unhappy with how spectrum clerks lie to your face shamelessly. I was told i could pick up my equipment at this location by customer service rep. Clerk said they dont have equipments on hand. When i asked manager he said i needed to call cust serv again (even though i clearly just did that!) to cancel my initial request so i could just register with them.. he said i could get equipment only if i register with them. So yeah bunch of liars!

I waited about five min only. The customer representative was very helpful and when I asked about getting a new remote he went ahead and gave me one along with directions on how to get it to connect. He was very courteous and ready to help. I was reluctant to go there because if the bad reviews. Moreover this visit was very pleasant.

Very surprised of service was here great customer service not at all like the location in Monterey Park Alhambra

I was there for about an hour : the guy who helped was knowledgable it it wasnt for the wait I would have given 5 stars

Staff completely disengaged. Does not want help you solve a problem that they caused. They dont port phone numbers in store.

Disappointed on their billing services. Im getting penalties for something their computers cant handle w payments via business check. As much as they have good people at their outlets whose hands are tied and cannot rectify or reconcile the incorrect charges. This is completely ridiculous and I see their business dropping with a lot of unhappy customers. You want a highly successful company- than it has to provide above and beyond customer care and un-empowered staff is the direct opposite to customer service! Watch and see how many will be switching back to AT&T or others in the coverage area.

Try to get a woman named Carmen to help you there. Great service!

I will not give any stars because the guy that works there was so rude. Not one peep out of him. He was strait faced. No hello. No nothing. He must really hate his job to be treating customers like that. This makes me never want to return back to Charter. He couldnt even look at me & say Good Morning? wow, such cold service. Glad to be done w/ those big huge receivers that I just returned. AT&T genies so much smaller & convenient.

I was in and out quick to exchange the cable box

I showed up when they open to return a pair of receivers. They had to help three people ahead of me, but everything went pretty quick. Theyre also put a credit on my account because one of the receivers hadnt been working for a couple months. YMMV

Very helpful and had all the phones that I wanted in stock

Even when the place is empty they make you wait. I left Spectrum because they’re terrible customer service. If you go here to return your equipment, you will be reminded of how fortunate you are to leave.

Updated equipment everything went well and good information.

Worst customer service ever and theyll charge you for equipment already returnJust crooks . Sad and frustrating

This store is a regional center for the Pasadena/Arcadia area. There used to be separate stores for each area so wait times were minimal. The lines and wait times are very long at this new location. Expect 20+ people in line on Saturdays. Also, be aware that there is Time Warner compatible equipment and Charter compatible equipment. We were given the wrong remotes and had to return to get the correct ones. The staff is friendly enough but the combined offices and equipment seem to create confusion. Do your research and make an appointment if you can.

Great customer service. Was in there for approx. 8 minutes to exchange equipment.

Awful service. Awful! The service is in and out and the technicians are rude!

Small location, but the people inside are very efficient with what they do. They are also nice, as well. I went in to pay a bill and I wad in and out within maybe five minutes.

The line is to the door and one of two clerks goes on break. After waiting in line for 30 minutes, box in hand, the clerk says “I can’t give you a receipt for that.” To clarify, he means I may still be charged for the box from Spectrum after I have cancelled and returned the box. Thank you for the heads up when many of us were standing in line to return boxes. Also, what do you do at this location if not deal with spectrum customers?

I just went to return my equipment as I was moving out of the apt. The rep was so rude to asnwer my question what I was told by customer support on phone call. He answered me, no they lied to you. Does it mean Spectrum customer care lies to customers? No proper Information is provided to me. I had to go to the other spectrum franchise to get it clarified.

Worst connection ever, I feel being robbed every day. I dont know what the deal is with disconnected lines both phone and internet for hours and hours every single day, but I definitely think they just take it from one line and give to the other when it gets busy. Have called several times but they always offer to send some poor guy to work here for a couple of hours and the problem never is fixed! because the problem is not the wiring and the cable.... I was even advised to turn around and suit them for all the lost calls and lost data on my computer. Horrible horrible company

The worst customer service ever. Incompetent and unprofessional people working for this company. They rob your time, money and provide worthless information. They don’t know how to help when a customer has a problem. The managers I spoke to pretty much said too bad deal with your problem. This company won’t last long with the current operations and customer service.

This is the worst internet service Ive ever had. My little Verizon hotspot works better than this modem and router. I have to reset this equipment 5-10 times a day until I just give up on it. Ill call customer service and be on hold for at least 10 minutes before talking to someone. Their solution is me disconnecting everything and bringing it into the store because the devices they installed at my house dont match what they have in their system. Like I have all day. I made an appointment to return this hardware and im here at the store and have been waiting for 25 minutes so far. Still 2 people ahead of me too.

Service representative was very helpful.

I showed up at about 6:45 to the spectrum store and checked in. Waited for about 15 maybe 20 mins tops. There was a few people ahead of me but Tony (the only one working at the time) was doing a good job attending all clients in a timely manner. When he finally got to me, he was able to find my problem in the computer and gave me my new modem within minutes. What I did the night before was called spectrum told them my dilemma and they took down my notes so the spectrum store can be aware of my situation. If you want quality work, please make appointments or simply call a rep and give them your situation. You’ll be amazed how fast they can resolve your problem. I have nothing but good review on this store. Thank you Tony and spectrum Rep!

Nice show room and staff, not the prices though.

Clean place and the service was quick and efficient.

I canceled early, they kept my money. When I reached customer service, they reroute me to another call. Keep that change, you guys got a 1 star rating, good job boys 👍

Lots of negative reviews here, but my one visit was very positive. Esteban at the front desk was fast and to the point; he even caught something the sales rep on the phone had missed that would have cost me money.

The store needs more workers during the day it gets so crowded and the wait my be from 20 minutes or longer it will be nice if you have more staff. Thank you

Fast service and great staff.

Have had nothing but problems with my service. If i could give it 0 stars i would. How many times are they going to send out technitions to NOT fix the problem? And to insult me by giving me a $20 dollar credit, after almost a year and a half of the crappiest service I have ever had! This company is ridiculous! If they were the last internet and cable company on the planet, I would tell the where they can go, and how to get there!

Decided to up my internet speed but needed a newer modem. Service was quick, got the modem, called Spectrum and had it connected in minutes.

I have just switched to charter from direct tv. What a mistake. Horrible customer service! Rude on the phone, I was told when I ordered, my total cost for installation, gladly I went ahead and paid it. After 2 days of services. I received a bill for 76.00 dollars. When I called to see why. I was told these are activation fees. I was told there would be no charge for it. So I called back to have this taken off my bill. They refused to do so. So I canceled service. Then they did not want to give me a full refund. By the way they told me there was a 30 day satisfaction guarantee with a full refund. After many hours on phone. I was told to return my equipment at local office. Warning STAY AWAY FROM CHARTER COMMUNICATION BAD SERVICE AND NOT TRUTHFUL AND HONEST..You can call direct and they will match any of charters offers.. I am in West Covina Ca. Just say no to charter communication. You have been warned CHARTER IS A RIP OFF!!! :(

The new location in Foothill self serve machine dosent work. What a waste of all that money in a new place and it doesnt even work

Friendly knowledgeable employeesl.

Horrible product and service. The commercials are lies. Their service sucks. Pixelation, internet connection is more miss than hit. Their technicians suck as. They dont fix the problems, possibly for job security or they are instructed not to fix the issue and told not to add their service call notes. Worse cable provider ever.

Prices are gettin 2 high

Where is the negative -10 button, this is the worst company on face of earth, if you want your blood pressure to go up and be humiliated with your own money sign up with them. Simply the WORST!!!!!! better stay in dark ages than using their services. They cheat and lie time and time again. You call but magically they never put notes of your previous conversations if it is not to their benefit. The next time you call you wont find any records on your account. They are LIARS, CHEATERS, HORRIBLE people to deal with over the phone, and when you ask for manager, they are always busy and not available. DO NOT DO BUSINESS WITH THIS HORRIBLE MONSTER!!!!!!!!!! This review is about the company in general and its phone customer service does not have to do with local store staff

The directions are right on, found it in no time. Time to pay a bill, time is flying. 😅

Wasnt busy

This company and their worthless product and services are nothing more than a front for aggressive billing practices. The boxes constantly fail, every call is outsourced, it is expensive—-what a joke.

Good service Im satisfied

Much more reliable internet and faster than AT&T. People always friendly to me and helpful when I had a modem go out. 4 stars because I do have to go back yearly and ask about specials because the price creeps up again after a while.

Only go if you REALLY need to. Its not fast and not convenient but they do know what theyre doing and are helpful and nice.

I have never had such horrible service and help than I have with charter/spectrum. I cancelled them before and they came back saying they had improved everything and it is still just as horrible. I just even called to see if I could pay 3 days after the day they have me but they said no we will stop your service and restart it when you pay. They dont want to get my cable or Internet to ever work and they cant give me 3 days. Really uggggg cant stand them i will look for a new provider..

I cancelled the phone services and the poor customer service rep just raised $8 on my internet monthly Payment! The guy also told me that they can raise their whenever they like!

Lived here for four years and the service has always been bad. Ive had technicians come out several times because wed often get every third word coming through and the picture would pixelate and freeze. One technician said hed put in a work order because the signal was dropping out at the line on the poles. Its never been fixed and the signal is especially bad when when its windy because the line gets impeded by a neighbors tree. Satellite might be spotty with clouds/rain but charter is guaranteed worse where I live.

The internet service of spectrum is very good. However, this branch service is very slow and normally one person is working at their front desk

Big line, but excelent custumer service

Very frequent outages or digital glitches during screening. Called to find out why I havent been able to us on demand services for last several days. Was put through to an automated system that stated there are outages in your area, would you like a call when it is resolved. Could not speak to an actual person. Should have reimbursement in place for things like this.

Waiting infront of store and noone is here. Its 30 min past their opening hour! Other customers waiting with me say its been like that many times!

My computer guard company checked my system and found a router problem, I called Charter/Spectrum and spoke with a Technition who had no clue what I was talking about. I stayed on the phone to answer a survey but the tech disconected me from being able to leave a review. So as usual I called Costco cocierge and of course they resolved the problem by actualy looking on my computer. Im tired of Charters slow internet, horable phone service so Im looking for another company that may want my business.

One star is being generous. I ordered new internet from Charter at the end of October and it has only worked intermittently. They simple dont care. I pay a ridiculous amount of money for my internet and it doesnt work and they simple dont care. DO NOT go with Charter if you dont have to. Worst internet I have ever had, EVER. They recommended info with someone else or I pay double and get a business line. They said they can guarantee no problems with a business line.... HA !!!

Worst tv service available. Get them for internet only. DVR box is the size of a 80s vcr with a 15+ year old interface.

This is a review for the physical branch of Charter in Pasadena.I went to exchange my modem here. It was pretty empty and I walked right up to the counter. The guy that assisted me was very helpful, I was able to replace the modem easily & quickly for free (as opposed to having someone come out to do it, which would have been at least $30). I also got recommendations on how to save on a new router if I needed one, which I appreciated.I was also told download speeds were going to be improving in the Altadena area up to 60 mbps by the end of September 14, which is exciting. I hear Pasadena already got the upgrade.I was also pleased to find out that the replaced modem solved my shoddy internet problem, making it possible to post this review!Overall a good experience, much better than communicating with Charter over the phone (which I did before visiting here).

A very long wait just to turn in my old equipment. They were more concerned about selling their new cell phone service.

Waited 45 minutes just to return a cable box!!

Great service! I was directed to a different office where I needed to drop off my TWC equipment.

Worst service provider forever ever! Never use their mobile line!

I was getting a controller and that guy was so rude it looks like he hate his job he has serious attitude that’s why I’m switching to DIRECTV at least they are nice and they help alot