If I could, I’d give 0 stars. Walked in there today hoping to switch phone carriers. There was a younger lady sitting at the counter who didn’t look at me and said “we’ll be with you shortly.” Waited about 10 minutes and decided to look around. I was looking at one of their displays and one of the younger male workers decided to take their customer to the same display I was at. Instead of “excuse me”, or something polite he just pushes me out of the way as if I wasn’t here to buy a product. I understand he was with a customer, but still you need some manners. Waited another 10-15 minutes and still no one acknowledged me. Talked to one customer who was also waiting. He said that Verizon stores are always like this, which is very true. As a manger, if any of my employees were Ike this they would be written up. Customer service has gone down hill nowadays. Not to mention how bad turn over rate is at these stores.

I love this Verizon store! It is the only one I ever go to. Everyone there is friendly, professional and knowledgeable. I am technically challenged, but they make things easy for me and dont make me feel bad about my lack of technical ability. They are prompt and courteous. I haventave been coming to this store for years and will continue to do so. Thank you!

I had to upgrade my phone. This was by far the best experience I’ve ever had in a Verizon store. Efficient service. She actually listened to me through my questions. It was the fastest transfer of data I’ve ever been through.I’m very happy I chose this location.Very friendly.

I love staff I come Annapolis to Pasadena that shows there the best. One of the ladys fixed my phone yesterday I was so happy

Daniel was very generous and gave an incredible price for an upgrade and an entire phone for free for my son. He even applied a liquid screen protector I paid for. Overall great experience.

Everyone at the Verizon store in Pasadena is always so helpful and beyond pleasant to work with. They made my experience today incredibly easy, truly great customer service! Thank you Reginald& Neal:)

This was the best experience I have ever had at a Verizon dealer. Stacey assisted me and she was fantastic. She was friendly, knowledgeable, polite, informative and saved me money. She was a natural with customer service. We need more “Stacey’s” in customer service everywhere. Thank you Stacey for making my Verizon experience enjoyable.

Great experience in the Pasadena Verizon store. Daniel was very helpful and willing to do whatever I needed to get my phone setup. I had to go back to pickup my phone and another gentleman assisted me, I give him a five star rating as well.

Daniel was extremely courteous and helpful in assisting us select an upgrade for my husbands cellphone. In addition, he completed the sales transaction efficiently. We appreciated his service.

Been using this store since it opened. I have always had great service. Today I went in looking for advice and help. Tristyn Hanna provided the help I needed and showed me a few things I didn’t know about my iphone which will help to manage and troubleshoot the phone. He was professional, knowledgeable and courteous. Before coming into the store I had spent several hours with tech support on the phone and couldn’t resolve my issue/problem, Tristyn helped me to work it out in less than 1/2 hour. Great service, great store.Jim Demerest

The salesperson Reginald was very professional and very helpful during my recent visit. Thank you for your excellent help and service

I’ve been a Verizon customer for almost 15 years and this store provided the best customer service I’ve ever received by far! I needed to upgrade my phone- ordered a same day pickup online, it wasn’t available at the selected store when I arrived to pick it up. I was told there was nothing they could do and to call customer service. I couldn’t call customer service- I was upgrading my device because the old one was inoperable. So I drove to this store and in less than 20 minutes had my new phone in hand! Kevin (store rep) made it happen and I couldn’t be more grateful! If you need a phone and a stress free experience- go see Kevin!! Thanks for the excellent customer service!

Stacie’s customer service was superb! She listened to our needs and helped my husband and I get new phones. I highly recommend working with Stacie at the Pasadena location, if you are in need of service with Verizon.

Stacie was very thorough and helpful. It was quick and easy to get a new plan and phone.

Best Verizon experience I ever had.2 days in a row, Stacey helped me and my entire family get all new cell phones. She took the time and made sure we were all taken care of. Will make it a point to go out of my way to go right back. I seriously never rate stuff here but this was a great experience.

Tristyn was very nice and accommodating. He was able to help guide us through the set up process and happily answered all of our questions. Excellent customer service.

It was great. Very acknowledged rep and set me up with everything I needed. Thank You

Workers were nice. It took time to get the phone and transferring things were not easy but they worked with me. I think androids like to mess up when new phones are coming out. Hopefully this note will last and be able to use all the time.

The staff at the Lake Shore Verizon store were great! Kevin provided top notch customer service and made the process of switching back to Verizon seamless!!

Carlos was friendly, knowledgeable and able to pair us up with the product that fit our needs! We stopped here first to troubleshoot the problems with my phone. Turns out the microphone was broken so it was a good time for an upgrade. Before committing we went to target to compare prices and promotions. Target’s staff was hard to find, not knowledgeable, and did not have many products in stock. The target promotion had us spending much more but the difference was received back in a Target gift card. This is not necessarily a deal if you ask me, just committing yourself to spending an extra $200 at Target. All in all, we ended up back at Victra because of the friendly, knowledgeable customer service. I gave this store 4 stars because the pricing on accessories was very high and not marked. They also did not inform me of the $20 “Set up and go fee” that is technically optional. Instead, they automatically started setting it up. Only ADVICE would be to check accessory prices online or elsewhere before purchasing here. Otherwise, clean, store and friendly, knowledgeable staff.

Even during the busiest time of year, the reps at the Verizon store in Pasadena were helpful and quick!

He did an incredible job at getting the best deal on my new phone and accessories by the time it was done they will pay me 50 dollars for my new s20plus

Stacie was super friendly and easy to deal with!

Had such a great experience here! Went in to get the iPhone XS Max. Carlos immediately greeted me and helped me through the whole process. He went over the details on my Verizon account and explained the phone upgrade process. He was thorough when explaining all of the costs, warranties, return policy, etc. I traded in my old phone and had enough credit for the new one as well as 2 screen protectors and 2 cases. He installed the screen protector and put on the case as well as helping me set up the iPhone. Before I left he made sure to explain other details about the phone and the set up process. He made sure to answer all of my questions and that I left satisfied. I definitely recommend going to this Verizon store for your electronic needs. And ask for Carlos!!!

Tristyn was a great help in getting me setup in all my needs. He was a true magician.

Came in for a screen protector, purchase and installation was flawless in and out with in 15 mins great service.

Went into the Lake Shore Verizon hoping I didnt need to purchase a new phone. The store is very nice and the sales associates were extremely helpful and personable. I left with a solution that was economical and the associate also double checked to see if I was getting the best plan possible!! Great job!

They were backed up with customers but great customer service.

Absolutely amazing service the last couple of times weve been here! Always go above and beyond to help.

Fast friendly service. In and out quickly.

They where very helpful in providing me with the information to make the decision on the products I purchased.

The employee that waited on me was so nice and helpful .

Stacy Ross provided superb, knowledgable customer service. She is expert in describing the product, showed me a phone which fit my needs perfectly. Stacy has excellent customer service skills and winning personality.

Carlos Mata was excellent to work with right from the start. As we walked towards the store, we saw him come outside for the start of his break, but the moment he realized where we were headed, he held open the door and jumped right into asking what we needed. He helped us find the phones and data plans that worked best for our particular needs and our budget. He was very knowledgeable about each phone, their features and gave great advice about why someone might choose one over the other.

Very helpful. Clearly explained things.

The store was very busy, but I was seen promptly. My questions were answered, the salesperson was most helpful. Got just what I wanted/needed. There was no high pressure or upsell . Every thing was quick and easy! No drama!!!

Neil did a great job! I was in an accident and as part of that my phone case and screen protector broke. Walked in he fixed both right away. Applied my work discount and had me out the door to the Orthopedic doctor. I appreciate the excellent service!

My wife went to the store because of the good reviews on yelp. They were totally right. Best Verizon experience she says she’s ever had. Thanks Donald for everything.

Outstanding service!!! Answered all our questions and provided us the best product aligned with our needs. Definitely listened to our requirements and delivered.

Caleb was super helpful tonight! He was patient and was able to answer all of my questions! I would work directly with him if I returned to the location.

Very friendly, knowledgeable and patient staff.

Very helpful staff when I brought my fried phone in to get a replacement, it was a difficult process due to all my passwords being in the phone that was dead. They stayed patient and helpful throughout the whole process, Dan was fantastic 💪

Employees were super friendly. However, after a month and a half and looking at my bill, I was pretty upset. I was told they were running deals for tablets for a one time charge of $20. I figured what the hell, sure. Little did I know, apparently this also included $76 of one time fees on my next bill. It also included $10 access each month even though I was told it worked off my current data plan. Even further, another $10 a month for insurance which I did not ask for, I explicitly requested not to have. Verizon Customer Service was fantastic in fixing this. If you go here, just know you have to read the fine print and dont listen to what theyre saying. Or just go to a normal Verizon and feel at ease you arent in a used car dealership atmosphere.

Thank you Caleb Harlem at Verizon on Mountain Road in Pasadena, Md. For taking the time and patience to apply my invisible glass shield on my Samsung Galaxy 9 phone.I definitely will go back to him when Im ready to upgrade my phone. I really appreciated your help!!

I just left this store after upgrading my phone and watch. I was helped by Carlos through my entire process, it was a very busy Saturday morning and he was the only employee working, despite being all by himself he was able to multi task helping numerous customers at once. Due to him being alone my visit should have taken forever however, he made it fast because he appeared to be not only EXTREMELY knowledgeable about ALL products but also experienced, diligent and HARDWORKING. I was in the store with numerous customers and as he helped us all at once we kept talking about how he should get a raise, somebody should make sure he is paid for his worth. Had I not seen right away how hard he was working I would have walked out and gone to another store. Thank you Carlos for taking pride in your job and for your OUTSTANDING customer service! Now somebody give that man a raise!

Went in to have my screen saver replaced. John did a great job helping me. Very satisfied with the service I received.

My battery in my 25 month old Motorola wasnt holding a charge so I went here to get it replaced. Was told it could not be replaced but there were deals going on for a new phone. When I said again I just wanted the battery replaced, was told a second time that it was not replaceable. We have since had it replaced elsewhere and is working fine. Definitely sounds like they were hustling to sell a new phone. Would never go there again

Really wonderful experience. Carlos was great. I had initially come in to see about costs of upgrading my phone and making some account changes, Carlos was patient with me and helped, even when it was obvious there wasnt an immediate sale. I went back later that same day to actually make the purchase, and Carlos was patient with me again as I switched back and forth on which phone I wanted, changed my mind, asked a million questions and called my husband to have a conversation with him about one of the decisions. Carlos was so patient, let me come to the decision and was not overly pushy. I highly recommend this location & I definitely encourage you to go and make your purchases when Carlos M is working and able to help! Very pleased with service and products overall!

Daniel was fantastic very professional well go back there many times and refer him to others

Great experience! Very professional. Was able to get up and running again in a baf situation. Thank you again for all the help.

Kevin did a phenomenal job helping with upgrading my iPhone today! Very knowledgeable and professional!!

I was in a bit of a rush to get a new phone and John helped me get the phone and various accessories. Boom 🎤 drop. Mission Accomplished! Thanks

Just got a new phone for me and hubby from the Verizon store in Lake Shore Plaza, Pasadena. Dan was so helpful, so happy with his services and the phone he chose for us, just what we needed, didnt try to upsell us, we really appreciate that. Go see Dan if you need a new phone, you will be glad you did. Thanks Dan!!

They were having a hard time getting my daughters new phone to activate and Cody spent a good amount of his time on the phone with Verizon and even got us money off our activation! Great customer service

Carlos is very knowledgeable about the system and service they provide. Very please with all the help he provided to us we had 5 lines switched to Verizon because of him.

Kevin actually listened to what I wanted and did not want in a phone and found exactly the right product at the right price. Would go to him again for future phone needs.

Wonderful place. Went in tonight just before closing and the gentleman there working was able to help resolve everything quickly!

The staff was very helpful in the transaction to a new phone and picking out the right plan!

He was very help full and all my questions he helped me pick the best phone and asseserys and was very polite.

Smooth transaction. Was in and out in less than five minutes.

Good experience. Answered every question. Would recomend

Great service and always willing to help me out with cell phones and home cable and all.

Kevin was intelligent, well-informed, and attentive to our needs. Made the changeover smoothly.

Excellent service! Very knowledgeable and patient...

Bought a car charger for my iphone 7 from this store. It is broken in less than 60 days. They tell me that accessories (that you pay 5 times more for than amazon because you think you are getting a dependable product) are only guaranteed for 30 days. Ridiculous. This charger has been used a hand full of times and the cord is not even stretched. Never again. I just ordered from Amazon. Very disappointed in this store

Kevin was extremely helpful in showig me how to download cell phone pictures and video

Dan was pleasant and helpful ...and very handsome. 😊

Carlos was amazing I cannot say enough great things about him. He was knowledgable and clearly well trained. He was able to educate us on all of our options and never made us feel like we couldnt say no which is so refreshing in a sales situation. The fact that he made us feel comfortable and at ease is why we continued to go through him and switch from att. Thanks Carlos!!

Very nice, friendly, helpful people that work here every time I have a problem or need a new phone ect. They are always there to help out in any way they can witch today was one of those days when my phone was going haywire I didnt know what was wrong with it I tried messing with and figuring it out for a while then finally went and seen them someone came to help as soon as I walked in and not even 2 minutes later he had it working again and no problems since hopefully it stays that way.

Ray was very helpful and quick with assisting me into my new phone! Perfect customer service! Ask for Ray!!!!

Got my phone upgraded here. Got to speak with Joey over the phone who helped me out a bunch and got me to drive out to the store. Joey and Jason both helped me out getting everything squared away with my upgrade. Really good service, cool guys and pretty easy time getting everything taken care of. Solid deals and no complaints.

That staff, especially Kevin, were very friendly and extremely helpful.

Kevin was beyond helpful, this was probably my best in-store experience

They are always very kind and it’s a pretty decent experience. Thankfully we have a Verizon in Pasadena!!!

I would recommend going to a real Verizon store. yes you will wait an extra 10 min but you will save money. this store is over priced on everything, from their plans to the phone cases.

I have been with Verizon since 2012 and its been nothing but good things. I went to this location to trade in my iphone for a Samsung for my upgrade. Well I ended up not liking the Samsung and I went back within the 14 days to exchange it for something else. I bought the bundle for the Samsung and I returned it or at least tried too. I ended up going back to the iphone and I got the Iphone XR. I was owed a credit for $67 and they couldnt put it back on my card that I paid with for some reason. I was there for over 2 hours and ended up being late to work. I finally told them to just send me a check in the mail and I was told by Carlos that it would arrive in a few weeks. He was very helpful at the time of my purchase. Well that was in March. I still have yet to receive a check from Verizon and I called the store a few times asking to speak with Carlos and the Store Manager Neil but I never got a call back. I called Verizon Customer Service and was told a check would be mailed out ASAP within a week by two different people but that never happened as well. It took me 3 months of trying to get money that I was owed. I finally called Corporate and spoke with Candice who was amazing. She got it all figured out within an hour. She informed me that she spoke with this Verizon store and was told that they gave me cash the day of my purchase.. which is the biggest lie. I wasnt mad until I was told this lie. It makes it seem like someone there is promising to send customers checks of money owed to them but is actually cashing out the customers money and taking it home. I was very hurt and upset about this. Candice gave me a credit towards my Verizon bill but it still doesnt make this situation any better. I will never go to this store again or recommend it to anyone. 3 months of hell to try to get money that was owed to me and then they lied about it. I am beyond disappointed.

Very friendly service

Mata helped me set up a new phone. He is very friendly and knowledgeable which made the process a lot easier

First Class service 5 stars*****

Went in to get a battery found out I was ready for a upgrade walked out with a bundle package with my new phone

The man who helped me, Kevin, was very patient, kind, and honest with me!

I enjoy visiting this location they always have polite and educated employees. I never have to wait when I come in to get help & they always let me know about the most recent deals and promos. I be going to any other verizon store.

Not over crowded nice clean store. Helpful employees.

Carlos was very knowledgeable and made for a good experience.

Hair Cuttery next door was good

Donald was extremely helpful!

Man there took my info while working with another customer. When another person became free they could not help me because he took my name. I left because I didnt have time to wait for him to get free.

Awsome very helpful

Great communication and excellent service

Very friendly staff, but the wireless service in Pasadena is terrible.

Bought a new tablet from Kevin, at this store, now I have a problem he is not the same kind guy, dont want to help me out

A list of comical errors that summed up for a 2 hour visit to simply get 2 new phones.

Enjoying experience!

Terrible service and uninformed sales rep.

Guys are always helpful!

Very easy

Great customer service

Very helpful

Aok

Placing an order for the new iPhone was extremely easy. When I went in to pick it up; I was helped by a gentleman named Danny. He was fantastic. Very personable and professional.