One of the best dealership buying experiences I have ever had. My wife and I drove 60 miles to see a particular vehicle. Unfortunately the vehicle was sold before we got there. Jack from sales went above and beyond locating an even better vehicle for us and bent over backwards to get us a killer deal. His manager Mike was super accommodating and both of them together made the entire process a breeze and they really made my wife and I feel appreciated! Great team Pasadena Vdub!

I would just like to commend Steve Ross, the Service Manager and his excellent staff. I was having very challenging problems with my car and his and his staffs determination and hard work resolved my issue. They wouldnt stop until the issue was resolved to my extreme satisfaction.Dont hesitate for one second to bring your car in to Steve for service. He will go the extra mile to make sure the work is done right. He is a true gentleman and a professional. Dealing with him has been the highlight of owning a Volkswagen.To Steve and his staff, thank you very, very much. You really know how to treat a customer and make them feel welcome and taken care of.

I had a great experience and would recommend to everyone. The staff was very helpful, inviting, and friendly. I had an appointment with Billy. He was very communicative and friendly. He walked me through every question I had with a smile on his face and I had a great conversation with him when we were waiting on my car. Omar in finance was also very helpful and concise. As a first time buyer I was pleasantly surprised with my experience and interactions with everyone at this location!

Claire took care of me immediately. The mechanic put the wrong size gas cap. He was too busy so she found the correct cap and installed it. Even this desk jockey knew how to do this, Bravo Claire and the VW dealership!Dr. Brenda

Made an appointment with Arsalan to check out a used car. Decided to pass on the vehicle, but Arsalan was a total pro about it. In fact, he made such a positive impression that we later changed our minds and returned to buy the car because we were so turned-off by other sales people at other dealers. No pressure at Volkswagen Pasadena, just a supportive, customer-focused atmosphere.

Great atmosphere at this dealership that doubles as a VW museum of sorts. Jack was friendly, helpful and extremely informative. He told me about features and what to expect out of each car I test drove. No pressure at all to buy & made sure I was 1000% satisfied with my decision. Would recommend this dealership to anyone of my friends/family thats looking for a new car!!

Customer loyalty is earned and VW Pasadena earned my loyalty for the 5th time since buying my first new VW in 2009.Today I called and let them know that Jetta that I just bough couple of weeks ago does not start and I had to jump it twice in the last couple of days... They quickly tested the car and replaced the battery and covered all the charges. I was impressed by how they treated me as if I was the most important customer they have today.Thank you Karl and Wendy. it is was pleasure working with you as always.

Bought hubcaps for my bug much cheaper then used or reconditioned. The salesperson gave me a discount when I asked for a discount. I was incredibly pleased 😀.

This location is doing a great job of maintaining efficiency and the utmost customer service now that they have to take on the Alhambra overflow! Great job.

I gave a friend a ride here, but I have to admit they had an acceptionally nice waiting area that provided current variety of Newspapers, a nice 47 flat-screen TV, a vending machine with snacks,, a microwave,, a coffee machine, a soda machine with a variety offering water, Coke to Fanta soda along with seating at both a counter area and individually. Plus their a/c worked very well too! Very orderly and clean too

This review is long overdue..Last September I decided to trade in my Golf Sportwagen for something a bit more fun. I really liked the sportwagen so I decided to stay in the golf family and move over to a GTI. I contacted several VW dealerships in search of a manual transmission and initially went to the closest dealer to my home and was not impressed. I ended up getting in touch with VW Pasadena and spoke with Kevin Ho. While they didn’t have the car I was looking for in stock, Kevin did some research to see if he could pull one from another dealer and still get me a price I was comfortable with. Kevin located a car at a nearby dealer and I headed over to his dealership to value my trade and get the process started. I ended up driving off in a new GTI at a price that I felt was reasonable and overall the experience was great. My only gripe is that because the car was coming from another dealer it took a very long time and I was waiting around the dealer a lot longer than I had anticipated.Fast forward to January when my mother was looking for a new car. We reached out to Kevin and set up to come take a look at a Golf. We were a bit apprehensive about spending time at a dealership during Covid but Kevin assured us that it would be quick and that the majority of the process could be lined up ahead of time. He also informed us of additional precautions the dealer was taking.Kevin met us at the dealership and introduced us to our sales rep Carson. Carson walked my mom through all the features of the car, took us on a quick test drive, and answered all of our questions thoroughly and patiently. When it was time to make the deal, Carson introduced us to Jamal who walked us through the financing aspect of the deal as well as the trade in. There ended up being some complications with our trade in due to weird policies with Ford (nothing to do with VW). VW Pasadena went above and beyond to make sure the process was smooth. Carson even drove all the way out to our home (~30miles away) to get a signature on some additional paperwork that was needed as part of resolving the issue.Long story short - this is an awesome dealership and they have my familys long term business.

Everyone that helped me get my car was super helpful. I was a first time buyer and they worked hard to help me get the best deal. Jorge was an awesome salesman and I hope to do future business there.

What a joke of a dealership!!! Had my lift pump go out still under warranty only to have a tech in casper wy find a rag that was left in my tank by this shop and refuse to do anything about it!! This is the only shop to have ever mess with the fuel tank, service manger said o well nothing we could do its been there to long, what a joke!! Had the dealer in casper even say they would split the cost with Pasadena and still wont do anything about it

As with most places I have been to lately. Service seems to be a minimum priority. Dont get me wrong Paolo the service writer and the cashier were awesome but the parts Department seem to be the least interested in helping or being bothered. I stood at the desk for approximately 5 minutes before being acknowledged by anyone. The cashier actually paged them 2x before the gentlemen who was sitting behind the desk bothered to even look up at me. Similar situation occurred at VW Glendale. But because of the wonderful rapport I have established with Paolo Cordisco. I will continue to use VW Pasadena to service my car. I just wish people would learn to appreciate a customer again. We ( customers) are the reason your still in business.

Ask for Billy Ott. He was our salesman and he was honest, efficient and helpful. Highly recommend.We live in SD and he helped us get right to business from the beginning. We called about a used vehicle we saw online, told him we had our own financing and what we wanted the final price to be with taxes, title and fees. He called back within 15 min with what mgmt could offer. Took the fair deal, which was only $200 more than what we offered. Emailed our finance info, insurance docs, then drove right up.Everything was waiting for us when we got there. Test drove and inspected the car, signed the purchase order, and drove away within 30-45 min of arriving. No high pressure tactics or sneaky fees added in after the fact. Billy was great and will shoot you straight.

Great prices. The dealership went through great care to keep the experience safe and covid free. Felt very comfortable and well taken care of.

Went in with my sister to check out car and deal we found online because it fit her budget. 5 star for attentiveness & honesty- as we walked in their store, tested car, A sanitized our seating area to discuss numbers and J was straightforward about the numbers. Unfortunately sis felt that handling of car was not how she wanted.When it comes down to honesty and integrity, that’s important but rare in this business and others. Thank you Volkswagen Pasadena!

Driver was excellent. Car was clean, smooth riding and very quiet inside.

Be sure to have even the certified pre-owned vehicles inspected by another dealer mechanic. I bought a certified pre-owned tiguan that flashed a check engine light a week after buying. And a month later things have just gotten worse.

Billy and Mike worked magic and got me out of my old beater into the car Ive wanted to have for years now!

I was serviced quickly and professionaly. I would recommend this dealership to any Volkswagen customer.

We just completed a purchase of a new VW. Andrew Perez was helpful and kind even with my fairly new driver on a test drive. Dominc Barilla is the man! Contact him to figure out the price. You can expect great service, fast credit application responses. They were the best. Thanks Guys.

Awesome service! Clair was extremely helpful in services. Highly recommend pasadena vw

Jorge, Erik and Carson all provided me with outstanding customer service. Great car buying experience. I would highly recomend Pasadena VW. I love my new Cross Sport!

Unprofessional and they take too long to diagnose a vehicle. The staff was just standing around drooling over a vehicle and taking photos of it while I was waiting for someone to assist me. The location in Downtown LA treats their customers better

I never thought I can ever give a car dealership a 5 star, but the guys at Pasadena VW went beyond my expectations. I made a phone appointment and Billy went above and beyond to make sure to cover all the bases. The price was very fair, the service was exceptional, this is my third time buying a car from this dealership, the first two experiences were less agreeable, so they do listen to their customers and make necessary improvements that is why I keep coming. not to mention Karl is a world class professional. He even called me and confirmed the appointment and said I will be done in less then 2 hours which is exactly what happened so I could not be more happier with my purchase.

Paolo Cordisco is the best service center employee top notch customer service and attention to detail

On time with my appointment. Found I just needed air in my my tires. They didnt try to over charge me.

Team went above and beyond! From the moment I stepped in till the end of signing(Jamal N) I was made comfortable and reassured my needs were being met. Receptive team and extra caring. Andrew P from sales did everything in his power to make the deal as sweet as he could. 100% recommend this experience to everyone!

They did not do a full service as requested. Left me without coolant, etc.

Service waiting room is small. Social distancing is almost non exist.

Made an appointment but was not served until hours later. On the phone they charged me one price but when they were done it was a higher price. They took the covers around the front wheels off and never put them back. They are now missing. They said that my car needed additional services but when I took it to another mechanic, I was told that there was nothing wrong with the car. So they lied about what needed to be fixed and the reason a went for in the first place came back. So they never fixed the problem. They waste your time just to charge labor time. Highly recommended finding a good mechanic, keeping them before you go to this dealership. Its about making money and not providing service for the dealership.

Bought a 2017 Volkswagen GTI. Really great car. The people at the dealership were to the point and gave us a great price. Such a good experence compared to the less than pleasant tactics of some used car dealerships. Would recommend for the ease of the in person experience.

My 2016 GTI was lacking water since the sunroof frame was defective after 2 years on the road. So, I drove back to VW Alhambra for the replacement. Then, they fixed the issue as well as gave my GTI those memorable marks around the sunroof. :(

Had an ok experience buying the car, as easy as it could be. Toward the end, the finance manager & I weren’t really communicating effectively but not the reason I’m giving this one star. That would be 4 stars in my opinion.3 weeks after buying the car, I had some questions about my financing. I called 4 times, first 3 times I was told someone was going to call me back. Never did. Last time I insisted on being on hold.They finally helped me, couldn’t find my file so they needed to find it first then call me back.Discussed my issues, then I decided I didn’t want the additional warranty. The finance manager told me I was making a bad decision & it’s not the decision he would make. Any time I tried to answer back, I was interrupted & couldn’t get in why I thought it wasn’t a good deal. Eventually, it ended with a really sore note. I’m cancelling my warranty. Certainly not bringing my money here next time I’m in the car market. They brush you off after you’ve already given them your money.

Nice employees. Offer Uber rides with services.

Best vw in LA they price out there labor different than other vw and actually look at the car for future maintaining without me asking

From the minute I walked in to check it, I was greeted and assisted right away by Tom. I was happy with service, from beginning to end with cashier. Thank you.

Great cars. Just know the service is so good, that you might buy a car without knowing it.

Dishonorable Dealer - This dealership does not honor its commitments. Beware.

My son got a great deal, the manager made sure to make things right. Thank you for your kindness towards my son Mr Janel.

This is the most deceptive and dishonest dealership…I purchased my vehicle in 2014, with it, I also purchased an extended warranty to cover wear and tear parts such as brake pads, windshield wipers, belts, hoses, etc.Before my extended warranty was about to expire, I took the vehicle to the dealer to service the brakes. The service department started a work order to replace the brake pads, when I went back to pick up the vehicle, I was just handed a new set of pads and the service writer advised me that the existing brake pads do not need to be replaced and I can bring the car back in a later date when the pads need to be replaced to complete the service free of charge. I did not question the recommendation given as I had a full trust in the dealership. I did advise the service manager (Steve) about the incident. He did apologize for the dealership misconduct and promised to have the service performed free of charge since they had already gotten paid by faking and defrauding the insurance company for past repairs that was never done. When the time came to replace the pads, I contacted the service department to schedule an appointment to complete the work on the vehicle. I was very upset when I was challenged by the service manager (Steve) and his broken promise and the change of view on the issue. He started to question their unethical conduct and pass the blame to past employees. When I insisted to have the service be completed as I was rightfully entitled to, the service manager (Steve) became very rude, belligerent, and exceedingly hostile and very aggressive. He denied any knowledge of the incident and refused to honor the promise he made until he refers the matter to the general manager. After the general manager was made aware of the calamity and the unprecedented wrongdoing by the service department, he approved the service on the vehicle to be done. I, then scheduled an appointment, just to be turned down after driving 200 miles and asked to bring the vehicle some other day. I then, brought the car back for a second scheduled appointment to have the work done, that’s when Steve (the service manager) started to act very stupid and questioned the confirmed appointment that was made for the second time. While the car was in service, I asked to have a ride home, but (Steve) carried on his despicable behavior and refused to give me a ride home while the vehicle been worked on as a sort of punishment for bringing the car back for free service. Furthermore, after completing the service, I asked if the car can be washed as it is customary in all dealerships, he wickedly objected and denied having the car to be washed. This dealer is vastly a corrupt dealership and the service department is beyond a degrading scale of customer service. This dealership and particularly the service department and its staff are rude, unprofessional and lack any decency. I will never ever deal with this dealership again. After buying two vehicles from them, I got nothing in return but the worst experience and disgraceful attitude.

The best dealership I have ever dealt with! (Owned 8 VWs) So friendly, courteous, personable, professional and honest! Its a shame I didnt go through them sooner. I live in Santa Clarita and dont care about the long drive because thats how good all of these guys are especially Mike the Sales Manager and Dominic the Internet Manager.

Claire in the Service department is Awesome!!

I sent a request through the website and a salesman called me almost immediately. I asked about the SUV I wanted and Ray, the worlds most awesome guy, found the exact model and colors I wanted. He got my financing ready to go the next day (I had a delay because of our home refi). The next day I called, he put all the docs together and delivered the car to my door! It was the best car-buying experience Ive ever had. Thank you VWP and an extra thank you Ray!!!!

This dealership is one of the best dealerships I have been to had an amazing guy to work with named Jack he was very helpful did not sell me not once very polite and made sure to give me plenty of time to make a decision on witch car was right for me and was really nice working on price with me 👍👍👍👍.

Talked with them over the phone and they gave a reasonable quote. Took a day out of my week to go there and close the deal and they wouldnt honor their phone quote. Instead they wanted to play hardball, not even approaching their advertised pricing. Ended up walking out and going down the street, got the car I had originally wanted for $500 less than VW Pasadena had quoted, and $2,500 less than they were trying to charge me when I showed up.

Mike, Alex, & Andrew were super helpful amd awesome! We love our e-golf.

All the service department agents are great!. They go above and beyond.Wendy, Claire, Norman, Scott are Great!

Great team. Great Service! Just purchased a used 2017 Jetta from them.

Genuine customer service with Clair. Even with a mask on, I could tell helped with a smile. I live about 30 minutes away and spoke to Clair before arriving to go over issues with my vehicle, 2018 Vw Golf R. Clair explained the details about the timeline, what needed to be changed and what didnt need to be changed as well as what I may need in the future! Now if that is not service, I dont know what is.The actual work done to my car was fantastic as well. He came out a beaut and ready to drive.Thank you for your help Vw of Pasadena!!

Had a fantastic experience with Romiro Billy and Mike..highly reccomend!!🤩

In 150 minutes we left the lot with a brand new Atlas 2021.

Called regarding a safety recall appointment. I was transferred without a heads up to an unknown line and voicemail. Called back and the same thing happened. To fail this stage of the customer service experience seems like an easy one to avoid — asking for a proper greeting, knowledge of what Dept or person I’m being transferred to, and if I get a voicemail, for that message to identify who I’m leaving it for. Ultimately - Called twice, no solution or next steps.

Family menber bought used car from them. They were straight forward and efficient . No surprises

Fastest car buying experience Ive had... And happiest. Fair deal right off the bat and staff went above and beyond to get the exact vehicle I was looking for. I would shop here again.

I usually service my 2016 golf here, and Im pleasantly surprised with the quality of the service. But as with most dealership service departments, the cost is high. If you only need basic service (e.g. an oil change), it is better to go elsewhere.

I leased my very first car from this dealership and truly felt that my concerns and wishes were all heard. JORGE is the guy to ask for!!!! He is very friendly, down to earth, and listens to what you want in a car. The entire experience was truly wonderful. I highly suggest you come to this dealership: youll feel like a part of the family, and thats important when buying/leasing a car.

I was helping my mom get a new e-golf, we went to two dealers before Alhambra and they said ~400 for a lease which was absolutely ridiculous. We then went to Alhambra and they offered us a lease for ~270 a month, and not only that, the salesmen whos name was Jack was absolutely amazing! The other workers were excellent as well. My mom loves her e-golf!

Very pleasant attitude of the salesman. Not pushy at all. Great lounge amenities which salesman invited me to enjoy even when I told him I was not buying a car yet, I was just comparing with other brands and models. 10 times better than most other dealerships. If you are in the market for a new VW vehicle, this location is a must to consider regardless of where you live in L. A.

BEST VOLKSWAGEN DEALERSHIP IN TOWN!!! 🙌🙌 KIngsun, Dominic and their team are remarkably amazing. They went extra mile to ensure I won’t regret driving 2hrs to come to their dealership and leaving unsatisfied customer. They truly made my buying experience easier, hassle free, and worry free. I HIGHLY RECOMMEND THEM to anyone who is looking to buy a Volkswagen. See Kingsun.....he’s the BEST salesperson I came across with and his jolly personality will keep you entertain throughout.

Had a great experience leasing a new Tiguan from Volkswagen Pasadena yesterday!Everyone at the dealership was very friendly and helpful. They took the time to explain every step of the leasing process and provided a very thorough review of the car and its features before I left. I would recommend this dealership to anyone looking for a 5 star car buying experience!

Mario Flores is the worst parts manager I have ever worked with and I visit about 5 dealerships a day for different parts.

Great placeSmall location, great service ERIC V helped me and went the extra mile to work with me and make sure I was a happy customer!!!! Job well done, will refer others!

HiI was happy with the service I got at Volkswagen Alhambra yesterday August 3, 2016. The dept manager wasreally friendly and he took the time to explain me what was done to my car for the service it needed.He also asked me if I had any other questions or if I was ready to make an appointment for them to fixmy car issues with the alarm on my car. I said I will make it next week.Excellent service.

Their service/maintenance department was very honest and helpful to solve a problem that another shop took days to try and find but couldnt not figure out. Volkswagen Alhambra are very kind and courteous with their customers.

Called in for smart key for VW CC, was quoted $150 for key and $150 for programming but when I went to pay in person within 45 minutes, that amount jumped to $300 for key plus programming. May be unintentional, but still. I was shopping around for better prices and my decision to drive down was based on this information.Ended up buying anyways.Parts department answered questions and filled out the forms.Cashier was polite and nice, and she was great conversationalist.Other staff members (girls at the next table and showroom reps) were polite as well and directed me to parts department.

Ive purchased many a new car over the past 30 years and have had good experiences and bad on the end to end process of purchasing a new vehicle (more of the not to good). Some dealers will waste your time even though you ask them up front not to. This by far has been my best experience over that time. They are professional and to the point and truly value and respect the customer experience. I would recommend this dealer to the car buyer looking for a great experience. Awesome!

Awesome service !! Ramiro worked with us and got us the car we wanted for sure well return.

Ardash (car dealer) and the team are great! I got a very fair price and wonderful customer service even after my purchase. I would highly recommend.

Alhambra VW has merged with Pasadena for business purposes. The facility is much larger and they still offer the outstanding service!

Purchasing my new car here was an amazing experience. Its been 2 years now and Im still impressed with the quality of service. I love going online to make an appointment for my regular maintenance. They take their time explaining everything regarding what was performed on my car. I love the nice touch of getting my car back all washed and vacuumed. I trust VW of Pasadena and highly recommend them!

Paolo is very good at his job

The staff was nice enough but wouldnt release vehicle history due to privacy issues even though I purchased from Hertz so whos privacy are they protecting. Also the first car that I have seen that doesnt have a diagram of the fuses and they wanted me to leave it for service ....for a blown fuse!! What??

Thanks to Mario at the parts department! Called in for a parts questions and he was happy to help. Thank you!

Tom was a big help! He was professional, courteous, and overall made this service a breeze. He provided a rental car, and kept me updated on where we were with the service process at least once a week. Overall A+++ for Tom. I’d highly recommend working with him.Thanks again!- Nick

Compliments to the entire VW Pasadena team for a very pleasant, friendly and professional experience. This was second car purchase from VW Pasadena. Special thanks to Kevin Ho for going above and beyond to make this deal happen. I will definitely reach out to VW Pasadena again for future car needs.

When I first purchased my car here a little over a year ago, I had a pretty bad experience with management, but throughout the time Ive owned my car, Ive come back for service and slowly Ive grown to really appreciate this dealership. Jorge the salesperson who helped me is the best hes always been real nice, honest, and hes made sure I always get taken care of. In the service department, Ashley has always helped me out with excellent customer service and care. I always feel really well taken care of here by the staff and I hope to purchase my next car in the future here.

I am very happy.was done exelnt work

This dealer said:All their service is only for selling their cars!After you pay and drive away,They dont care anymore☹️,Be careful, Guys.You will be so happy while you are talking,And then you will be sadly very soon.Good luck every body.

Go to another Volkswagen dealership, and stay clear from Volkswagen Pasadena, because they will do their best to bend you over and screw you good. I spoke over on the phone with Ra-Dash and told him what I wanted as well as the price. I decided to go in because he was willing to be competitive. I test drove the vehicle and was ready to make a deal. My lease deal was negotiated for roughly around $3200 excluding fees and taxes with Andrew since Ra-Dash was with another customer. Rather than being honest about the monthly payments. They snuck in another $800 making the total $4000 excluding taxes and fees that is a 25% premium (interest) increase. Andrews really had nothing to say when I found out the difference until, a few seconds of awkward silence, he figured out what excuse to make up for the increase, that it is an interest charge. The year is 2017, Volkswagen Pasadena clearly doesnt know anything about honestly and respect. If you like being taken advantage of Volkswagen Pasadena dealership is the place for you. I went to a different Volkswagen dealership where I was treated like a human being. Look at their reviews, it definitely reflects Volkswagen Pasadena.I will NEVER buy a car from VOLKSWAGEN PASADENA EVER AGAIN, and this is after letting Ra-dash & Andrew (as well as the Finance Team) know that I have made previous purchases from their dealership. Volkswagen Pasadena thinks it is a game or something, but when it comes to money, cut the bull crap. I only went here due to the dealership being conveniently located.

Love the Service Dept. Big thanks to Tom and Claire!!

I love Alhambra VW I wouldnt take my VW anywhere else but hereThank You Alhambra VW 😘

I am so happy with my purchase and want to thank all the staff for how hard they worked to get me a great deal. Thanks to Jamal and Volkswagon Pasadena!!

Purchased my car two years ago from them and have a great experience for staff overall seems to be really focused on taking care of the customer. I had an issue with purchasing the VW care plus and the staff on yard what a salesman sold me but didn’t put down in my paperwork even after he has left the company they still took my word and you’re kind. I wasn’t ready for them to work with me as most companies tend to fight. Definitely don’t have the feeling of other slimy or underhanded dealerships these people are on the up and up and I really wasn’t expecting that I will be by my car from them again. Thank you Cesar and mike.

Trustworthy, honest, upfront, with amazing prices! Alex worked with me for several days- always patient, never pushy, and extremely helpful. He was soooooo nice! And Mike, the manager, was equally helpful, kind, and funny. I did weeks of research and did price comparisons with all of the various dealerships and they are heads and shoulders above the rest!

Staff there is great! Wendy was super easy to work with!

Wendy Duong is simply amazing. She was honest, very cheerful and never kept me waiting. My car needed a service that I didn?t know about and she didn?t try and scare me into getting it. Wendy is always smiling and so I never felt as though I was bothering her. She is the epitome of professionalism.

I have been here a few times and have always been treated kindly. Inside is a selection of vintage VWs, every one of them is show quality. Whether you need parts or service, this dealer have first class people to assist you. I bought my VW in Bakersfield before I knew about Volkswagen Alhambra.But the truth is this dealership treats me better than my home town dealer.My wife and I spend a considerable time in the SGV area, and that is how we started coming to this dealer.

Friendly staff that helped and got my appointment out of the way as quickly as possible. Notified me with all the updates on my new purchase. Classic and stylish showroom made the shopping environment much more pleasant.

What a funny attitude!Texted me and told me they were going to match up to other competitors pricing then pressing me for did I get a deal? I replied with more likely, but I cannot commit without knowing what was the deal.I tried to call back later, but only to find out, that dude (Alex), blocked me.Is this the the practice that of a DEALER?

Ive been car shopping for the last month and I couldnt be happier with my decision using Volkswagen Alhambra. Nazila, Jorge, Jeff and Eric are the best team you can find when you decide to buy a car. They didnt treat me like a customer they treated me like a family member. The entire team was very sweet and helpful!! Happy and proud to be a part of the Volkswagen family!!

Took in my car for a door/window issue. The 3rd party insurer said they wouldnt cover the repair. I worked with Norman, who really did a good job of helping me out. Issue was taken care of at no cost to me.Ive been to this dealer a few times for service and I have never left disappointed.

Amazing place, plus they treat your car like it’s theirs, I would recommend them every time over other places

My experience: Very down-to-earth professional--and yes, that IS a good thing. They helped explain everything in laymans terms to me after I shot them a blank stare. Norman and Claire Servin have been especially helpful in doing their best at their job--and their best is phenomenal and cost effective.My tire was flat and I brought it in for servicing and Claire quickly gave me a rundown and a quote of other things I needed replacing from wear and tear. The next day I was able to pick up my vehicle. Cost me a fair amount of money, but I would not dare to have manufacture parts done by a third-party.Overall, I have always had plenty of good experiences from this place and Im a frequent visitor.Norman was great at helping me the last time. Claire was perfect at helping me solve my problems this time around.

Great Service dept. Always try to honor appt. Time to get you in out as quickly as possible.Keep you updated on the progress of your car, always wash your vehicle before returning it to you. Service Advisers, Paolo and Ashley are excellent and are able to answer any questions or concerns you may have.Definitely recommend Alhambra VW for service and/or new or used car purchase.

Great staff, both on the selling dept and the service department! So far we’ve only had a great experience with this dealership and will keep going to it and recommending it :)

I had a positive buying experience with VW in Pasadena. I had been eyeing a 2019 Atlas for some time and had some email exchanges with Kevin in the internet department, as well as Robert about 2 months later, before finally deciding to bring my wife and have her check out a 2019 Atlas. We met with Yosom and he was patient, polite, and informative as my wife learned about the Atlas, took it for a test drive, etc. We didnt buy on the spot as we also wanted to check out a Honda Pilot, Toyota Highlander, and Subaru Ascent, but ultimately returned to complete the buying process, which also only required 15 minutes in finance with Jamaal, who was also great and didnt pressure the typical upsell items, to sign all the paperwork. A very positive, thorough, yet efficient process.

Salesmen are great. Not pushy! Can not stand pushy salesmen. These guys are very friendly and inviting. Finance guy worked diligently to get us the deal we wanted.

My 30 K service done and only took a couple of hours. Norman was awesome and got me everything I needed. You can talk to anyone in the Service Department and you’ll have great support with a smile! Thanks to all of the staff over the years.