I went in pretty much knowing what I wanted to buy. Patrick was the sales person. Patrick is very low key, not at all pushy and very informative. I felt absolutely NO pressure from him. Once I had made my choice, he was so helpful right until I walked out the door. Rusnak is lucky to have Patrick as their employee. If you want an outstanding car salesman, see Patrick Folsom. Thank you Rusnak Volvo and thank you Patrick.

When I initially arrived it was a bit unclear who was able to help me or where to go as the service area was clearly understaffed. But, once I was assigned to Hector, it went great! Hector did a fantastic job getting my car serviced and made sure I was satisfied w/ my experience. He was friendly, competent and worked quick.

Had a wonderful experience with the Rusnak Volvo Pasadena team! My first car growing up was a 1993 Volvo 240, and it has been a dream to drive a Volvo again! On every occasion Ive been here, both Christine and Jimmy of sales were super friendly, patient, accommodating, and knowledgeable. Meena, the manager, ensured that the process went smoothly once I had made a decision, and finally, Johanna, in finance was a pleasure to work with. Overall had an excellent experience and highly recommended!

I found the experience of buying a car from Patrick to be quite pleasant. He was a calm and patient salesman. I was ready to purchase when I went in to test drive the vehicle as I had done my research and knew what I wanted. Ronnie, the finance manager was expedient as I requested as I had been at the dealership for several hours. Overall good experience and I am happy with my purchase.

Incredible experience from the initial call through to having my new car parked in the driveway. Rusnak team was friendly, knowledgeable, and accommodating. Got the car I wanted quickly, with no hassle or overt ‘salesman’ haggling. And if you get a chance to work with Adimika she’s a rock star and made the whole experience fun and memorable.

I love this dealership Ive gotten my last three cars here not from convenience because its farther than two other dealerships from my house but you feel like you left with a good deal not getting scanned. The car salesman and the managers are all very honest and straightforward which I really like. Its a smaller dealership but I like that because youre not just another number. And of course I cant complain had the best deals compared to all the other dealerships I went to for all the cars that I leased .Rafiq was the sales associate and he know everything about the cars and he tried his best to get me the best deals he can.Thank you

I had been in an accident which totaled my car. It was an upsetting experience for me. In researching cars I found Volvo as one of the highest rated cars for safety. I found car I liked at Rusnak and they were wonderful to work with. Jimmy was an amazing sales associate. I never felt pressured and he was so accommodating. I would recommend him to anyone looking to purchase a Volvo!

Buying the car at this dealership was fun and a pleasure. Starting with Michelle at reception, Rafik at sales, Meena (general manager) and Johanna at finance, I felt extremely satisfied with the service I received. Their knowledge and customer care made entire process seamless. I would highly recommend this dealership.

Just wanted to share the great experience we had purchasing our vehicle with Rusnak Volvo. Beginning with the email interaction we had with Christine, to our test drive with Juan, and Ephrem who was willing to work with us and finally Ronnie, who was very thorough and explained everything we were signing. Everyone was exceptional and went aboye and beyond to make sure we walked out feeling satisfied with our purchase. If you’re looking for a Volvo, new or pre-owned, give the team at Rusnak Volvo a shot, I’m sure they won’t disappoint.

We are turning in our old leasing and leasing a new XC60. Christine is very friendly and supportive during the whole process. Great experience.

Great service every time. They really take care of their customers here!! Highly recommend.

Easiest buying experience ever! Ask for Rafik he is the best!!

Worked with Hector for service on my xc40 recharge. He was very responsive and did a good job of keeping me informed of the issues on the vehicle

Car buying made simple! Patrick made my experience seamless, effortless, and stress-free. I knew the car I wanted, and he made it happen. Signed, sealed, and delivered in less than 2 1/2 hrs!

We knocked off a star only because our call that the car was ready for pick up came close to the end of the day and we had to drop everything and rush over to get it before they closed. It would have been nice to have received an earlier call saying, it will be ready at such and such a time so we could have better prepared. Other than that, it was great!!

Na’eem went above and beyond my expectations. From our introduction through the end of the service I felt cared for and taken care of as a customer. There was a recall on my vehicle that I had not taken into time consideration and Na’eem made sure I had a vehicle ready to go. I was arriving late after service was closing for pick up and he made sure I would have my vehicle no problem upon return. Dealing with cold metal vehicles it is nice to be taken care of but such a warm person. This is why I drive a Volvo.

I was very happy with my service appointment. The check-in was very efficient and quick, and the car was returned to me serviced and washed. Thank you very much. I’ll be back for my next service.

My experience was absolutely seamless. Everyone was so helpful and generous. 10 out of 10!!

Excellent service all around. Information clear and accurate. No high pressure. I felt respected and heard.

This was my first service for my pre-owned Volvo (purchased elsewhere). The Rusnak team were welcoming and provided great/ fast service to keep my car running smoothly and safely. Everyone I spoke to was friendly and helpful.

Thank you Anthony. As usual, you never disappoint. Your efforts and general kindness, are refreshing in a world of dishonest and shady mechanics. To no surprise, my car is running great thanks to you.Josh

Rusnak Volvo has transformed my image of the car dealership experience. No stress. Clear communication. The staff was friendly. All my questions were answered without hesitation....and without salesperson-splaining.Chris helped with my XC40 subscription return & upgrade into a beautiful XC60 Inscription!! He walked me through the additional XC60 packages/features that I was not familiar with.Chris also ensured my Volvo on Call app was updated and properly working before I left.I was in & out in under 2 hours, and it flew by because of the pleasent atmosphere and good communication.

It was easy and comfortable buying this new car. Patrick Folsom was very nice and patient with us.

Christine is patient, professional, unpushy and accommodating, all of the qualities I like when buying a car. We had a very good experience overall at Rusnak Volvo.

Christine was super helpful and very attentive to our questions and concerns. She has all the paperwork done, we were in and out quickly. This was the easiest and quickest car purchase Ive ever made.

The staff at Rusnak were so kind, easy to work with and went above and beyond in making sure everything was handled professionally with the purchase of my new Volvo. I would strongly recommend this dealership.

Rusnak Volvo of Pasadena provided me outstanding service on May 20, 2021. I highly recommend them.

I had an amazing experience at Rusnak Volvo. Patrick Folsom was my salesperson. He is incredibly knowledgeable and helpful. He helped me find my perfect car with. I highly recommend Patrick and Rusnak Volvo!

Great experience with dealerships. Shout out to Juan, he was professional very clear about everything and willing to help in anyway. Hassle free, honest and best dealer experience ever!!!

I had a car accident that totaled my car. Adimika & Ronnie where so efficient and reliable. Customer service the best

We are loving our new XC60 T5 Volvo crossover midsize SUV, We also appreciate Patrick at Pasadena Russell Volvo, was very knowledgeable about the XC60 T5 Volvo, which made our experience pleasant when purchasing our crossover midsize SUV👍🏽👍🏽

Dropped off our car on Wednesday for a couple of issues. Those concerns were addressed but when I went to pick up my vehicle it had another service message but I didnt have time to go back in. Called the service department and they sent a message to the Service Advisor didnt hear back in 5 hours so I had to call back. Spoke to my advisor and then the service desk to drop off and get a specific loaner car. Get there and waited a bit then they have the wrong car which was agreed on and RESERVED, not sure how its documented, communicated or logged but they didnt have it ready. Had to wait another 25 minutes for them to go get it and have it cleaned. A little frustrating. Hopefully the car is totally complete and 100% good to go.

Na eem my service advisor was great, super courteous. Repairs and recalls were done well in a timely manner. I will be bringing my Volvo back to Rusnak for service in the future..

We are so happy with the wonderful service we received. The car sales person, was knowledgeable and and not pushy at all.It was awesome. Thank you again

Sales were based on trust of customers. Very up front and no hassle deal experience

Anthony helped me sort out several issues with my XC60. He was super helpful and I had a great swift exprerience.

Excellent service. Efficient, courteous and very prompt on follow up!

Great service from Christine Lee and Patrick. They found the color and interiors we want very quickly. We are very satisfied and happy! This actually this is the second vehicle we get from this dealership, the first an XC90 RDesign T5 and now an XC60 T5 Inscription.

Great experience. They knew the drill for a single dad with his daughter, had everything ready in advance, had us in and out fast. Happy with the car and the service.Joanna, Verletta, and Adimika were all great.

Anthony Marino in service is awesome! His smile is infectious and he did all he said and more! Love this guy!

Zero understanding of the situationZero communication between departmentsZero responsibility

Love the customer service at Rusnak Volvo Cars: from taking my car in to picking it up Especially Anthony Marino! He is one of the reasons I continue to take my car to Rusnak - thank you Anthony for always making sure I am not just another “number” but a valued customer!

This is for the service dept. I took my two Volvos here to finished the recall to replaced car door locks. They were work fast. But only thing I was not happy with was they did not put door panel back well. My BLIS panel really loose also. But my service adviser named Anthony who was professional and friendly. 4 stars recommend to use their service dept.

Excellent experience - transparent pricing, great salespeople!

Christine at Rusnak Volvo in Pasadena was extremely helpful and attentive to all my questions regarding my first Volvo vehicle. My first time walking in she greeted us right away and with a huge smile. She was so very kind and answered all my questions. I believe she went in on her day off to help me complete my vehicle purchase since it was time sensitive that I get my car that day. I really appreciated that. Finance department was also very kind and answered so so many questions I had. He was very kind. Thank you Volvo in Pasadena. I love my car!

Great experience! Nobody was pushy and all the interactions were very easy. They were very accommodating to my requests to stay outside due to covid. Patrick was great to work with!

A small dealership with giant customer care. Volvo founders would be proud of this team. Timing, details, technology support, and even referrals for a nearby restaurant. There are many reasons why a Volvo has been in our garage since 1992.

Our salesperson, Chris was very attentive and answered all of our questions. The entire Volvo team in Pasadena were very easy to work with and gave us the best customer experience we could’ve asked for from a car dealership. Thank you!

Patrick and everyone were so amazing and so helpful. We love the new xc60 and would recommend everyone to come to Rusnak/ pasadena if looking for a car. Great deals. Thank you Rusnak. Customer for life.

A 5 star Experience based on professional Customer service from the intake of the vehicle to parts ordering and timely delivery of end product .

Amazing team! Awesome, friendly, fast! All the paperwork was done in an hour. Not to say I love the Volvo XC90! THANK YOU, GUYS! Verletta, you are amazing!

First time buying a vehicle here, are experience was excellent, Chris Harrison was extremely helpful and professional and Ronnie make us feel like family, but not only that he went the extra mile to help us, I have bought vehicles on different dealers over the years and by far this was the best experience, thank you all the hard work, defenetly we will see you again!

Nice service nice person please find Christine she will always help you to find your ideal car

My Volvo S60 t5 was the first Volvo I had ever owned...so, I was particular with who I left the repairs to. Money is tight, and that played on my mind. My car is a 2001 Model, less than 60k miles. It sat in storage for awhile, and that was a concern. I was right to have a concern, because shortly after purchasing this Volvo it had an oil leak. It was a drip at first, that became worse. I took it into Rusnak of Pasadena. Their first Quote was over 6k...they listed many things that they claimed I needed repaired, most of it unrelated to the leak. I questioned their integrity. We settled on the parts for the leak. Still, that was $3800. It hurt... What started with a drip of oil, turned into a Cam Shaft Seal, and many other parts. Its their Labor Assessment... Are their Techs that good? No, is my response. They tore down my car, put it back together, test drove it, and created another problem which they absorbed. Rusnak had my car for 3 weeks...did they offer me a daily-driver to get by? No. I used Uber for those days they had my car. Every couple days they communicated an excuse...till finally the day came when I was to pick up my car, but not without their Service Rep communicating another problem that would cost $616.00 to fix. In my head I was thinking they were trying to hustle me. My opinion is, of course, is not good for Rusnak Volvo. But, thats me. I did talk to one lady that was taking her car to Rusnak Volvo for 10 years. She was satisfied with the service...wow! But she was having only routine maintenance done in that span. I love my Volvo. The cost to fix it and keep it on the road, was never a problem - whatever it took. Its the way the whole process was...thats my problem. Their Representation, their Service...those are the things I look for, and I dont feel it was good. But, thats my opinion... Im giving Rusnak of Pasadena a 3 out of 5, and thats generous.

My service at this dealership has been exceptional since day one. However, I must give my most recent visit an 1 star because of the way I was treated by the cashier lady (Jeanette Gutierrez). I received a text to pick up my car and to expedite the process, I even paid online in advance. When I got to the cashier; Jeanette gave no acknowlegement that I was there even thought I was the ONLY person there. She also did not have her mask on and I had to say excuse me before she gave me eye contact/acknowledged i was there (remember i was just in front of her computer screen the entire time so theres no way she didnt see me). She finally put on her mask before speaking to me. The entire conversation she gave me no eye contact and very minimal acknowlegdement that i was there. She gave me a vibe that i was bothering her. After she pulled up all my info she asked me to wait outside for my car. I waited outside for 15 mins before going back inside to see why its taking so long. When i walked in she pretty much did the exact same thing (refuses to acknowledge me) and also had her mask off again. When i finally got her attention I asked her nicely to help me check on the status since its been over 15 mins. She gave me attitude this time and turned over with a very irritated attitude to try to find out whats going on. There happen to be a service gentlemen inside the office and she turned over to him with an attitude questioning wheres my car at. I find this extremely unprofessional and rude; especially when theres a customer present (not that is okay if theres no customers). If i didnt witness her mistreating her fellew coworker; i honestly wouldve thought it was racisim however it seems like shes just giving atittude to everyone regardless to who they are. I feel really disappointment with my past visit and i really hope my next visit will be better. I was very satisfied with Roman. He was very attentive the entire time. This one star is soley on the service i received from Jeanette. She was extremely rude/unprofessional and also didnt have her mask on.

My sales rep Naim Adams has always been forthright and honest is always been a great experience to work with him and the rest of the Volvo team

Great service! Na’eem was amazing as always! Definitely recommend him if going to service here!

Chris and Ronnie are great in helping me with the whole process, highly recommend this dealership and Rusnak as a whole

Leased the showroom xc60 on past Sunday from fleet manager Mario and He did a great job. Easy to work out numbers from his desk manager Meena！If you are looking for a Volvo then go Pasadena Volvo and find out them to roll your deal. The main reason is the attitude. They gave me a great attitude and I got the car from them. Thats it. Also，im doing the car business too and i feel Volvo is a great car better than the MB BMW and Audi. Volvo care about not only performance and safety but also the people who is sitting in the car. Done

My experience at Volvo in Pasadena is always a pleasant one. From when I pull up withmy car to when my car is ready. It’s obvious everyone works unanimously to make us customers happy. Noticed a lot of their employees are long-term which says a lot about the dealership.

Great service team with Anthony, service advisor and George, the technician. Keep it up!

Accepted car quickly and performed the recall in a timely manner. COVID protocols were in effect. Terrific experience.

Nice place to get your volvo, they have a wide selection of cars and SUV’s.My Sales person Verletta is really wonderful. She was able to answer all my queries through text messaging and email. She also made sure that I get the best deal on my lease for my wife’s XC90.Thank yiu very much Rusnak Volvo for a great car buying experience.Richard

Always excellent service with Rusnak Volvo especially with Naeem Adams. Everyone from the greeter, service manager, person who drives me back to work to the cashier all courteous and kind. Thank You!

Flawless car purchase with straight forward and honest communication from the first email, multiple phone calls and questions, to visiting the dealership to see car, to sitting down and going over our multiple financial scenario requests, to simple and straightforward and honest financial discussion! We’ve spent about 6-9 months investigating which Volvo we wanted— so we were very educated buyers and we felt our purchase price was fair and the customer service was excellent! Christopher Harrison was extremely knowledgeable in the Volvo brand of cars! Nothing is more annoying than being more knowledgeable than the sales person about a car you are interested in! We felt he knew everything and more! And if he didn’t, he honestly said so. We appreciate that in a person. Thanks for the great experience Chris!!

Currently on my second Volvo from Rusnak Pasadena. Sales staff are friendly, not pushy. Service staff is always great, too. They go out of their way to make sure my car is serviced in a timely manner.

Best experience ever! Never been so easy to buy a car. Will definitely recommend this dealership. Efrem was a gem!

Because this covid situation??? I cant go anywhere during the car in service...no offers car shuttles and have to sit in costumers waiting room without water 💧 and no AC on....but rest of all was good as before...its still my favorite Volvo shops. Thanks 😊

Let me start by thanking Chris Harrison. Chriss customer service skills and ability to provide outstanding care levels made my experience at Volvo an enjoyable visit.

I bought 2020 range rover evoque from them last week and I was told that car was delivered to me by February 5th or 6th and today is February 7th still waiting for my car . Horrible service I been calling and all I heard is next day . Please guys whoever is buying from them dont trust their words. Really Really bad service. I wouldnt recommend them to anyone.

Ramon was extremely helpful and went above and beyond to help me and my family. Highly recommend!

Juan was most helpful in helping us feel comfortable and cared for without pressure. I would not hesitate to ask for his assistance with your purchase!

We had a fantastic experience working with Patrick to lease our XC60. He was helpful and attentive throughout the entire process, and has been an incredible resource when any questions have arisen. Meena, Vivian and Chad in the parts department all helped the lease signing procedure go smoothly. We absolutely love our T6 Inscription and highly recommend Patrick and the rest of the team at Rusnak Volvo!

Na’eem was courteous and professional during my recent visit at Rusnak Volvo in Pasadena. My vehicle was serviced in a timely manner and returned in clean condition. All employees wore masks. I will return for all my future service.

Smooth, seamless, courteous. Great service!

Great experience form the moment my family and I walked in. Adimika took really good care of us and did what she said from the get go, she worked her magic and send us off with a beautiful XC60 Ronnie was fast doing the paperwork and has a great personality. It was amazing definitely would recommend it.

Na’eem was very nice and explained clearly what work needed to be done and why.

Na’eem and the team looked after me in the service department with what I’d refer to as concierge type service . We have a 2019 V 90 CC and we really like it . One small annoyance has been the software which corrects the angles of the rear view side mirrors . The service team elevated the service need in order to get the issue corrected and now will actually replace the driver side mirror under warranty . These are machines and, as such, require intervention from time to time but the service team does everything possible to keep any disruption to a minimum . We really like Volvo’s and really, really like Rusnak !!! Thanks team . Randy Riggs

Called ahead and worked out the numbers. Christine Lee was super easy to work with and really took the stress out of the entire transaction. She had the car ready to go but I decided one. I felt bad for the inconvenience but she got my new car ready to go in no time. Because they were short staffed she had to do everything herself. Handled it like a boss. Big shout out to Meena the sales manager for letting Christine make the sale and working it out in our favor. Ronnie in finance also super cool and easygoing. For being brand new at Volvo he already had everything figured out and was very organized. From my experience going to a dealership to buy a car just sucks. This team has it figured out and made it smooth. Thank you Pasadena Volvo.

Chris worked with us and we had a smooth and painless experience, got a great car at a good price. We are very happy with the service!

Was provided efficient, helpful, and friendly customer service and sale with Chris

Volvo makes great cars and this is a fantastic dealership. The sales people are proud of their product and know everything about the cars, inside and out. The experience was not stressful at all - we made a great deal and walked out of there with everybody happy. Amazing experience, top to bottom

Verletta was amazing. She was patient and knowledgeable. She definitely made the purchase experience easy and smooth. I now drive the perfect VOLVO!

It was a great first time experience at Rusnak Volvo Service Dept. Na’eem was my service advisor who was very courteous & knowledgeable.

Excellent service and attentive care by sales agent Rafik Siha.

Ask for Roman.He is thorough, reliable and pays attention to detail.If all the employees are as awesome as Roman then this place deserves 5 stars.

I guess car was bumped by someone in parking lot. No damage on bumper, but it pushed exhaust pipe out of place causing $3,200 of damage when bumper melted. Very disappointed in Volvo purchase and fragility of my new car.

We had a great experience with everyone at Rusnak. Adimika was helpful and prompt with communication with the purchase.We will be back!

The service was great, provided by capable service staff. Each staff member that I encountered was very respectful, pleasant, and wanted to be sure that I was pleased. All from the moment I drove into the service department, making contact with Anthony, and finally checking out with the paperwork. I appreciated their work ethic.

If you go to Rusnak Volvo for service.... you must specifically request Na’eem Adams to be your service representative. Na’eem is extremely knowledgeable and extremely friendly. Na’eem has consistently provided us with excellent customer service and he goes out of his way to ensure all of your needs are met. Any complaints or service notifications that I have taken to Rusnak have always been addressed the first time, never needing to go back for an additional diagnostic assessment. Thank you Na’eem for your service!

Anthony was great and very accommodating! I’ll be using them for all my Volvo needs.

We just had a fantastic purchase experience with Chris Harrison!I was referred to him by friends who recently purchased their Volvo from him. Chris made the process incredibly easy and painless, which arent words usually associated with a vehicle purchase and lease return. He was quick to respond, professional, and gave us an excellent deal despite a huge curveball my family pitched him. He took it in stride and rolled with it.In the end, Chris made his customers very happy with the deal they received and the overall experience. I would highly recommend Chris and Rusnak Volvo based on our awesome experience!Thank you Chris for working with me and my family on their new Volvo!

My experience at Rusnak Volvo was very pleasant. I was help by Rafik. I made an appointment he showed me the XC90 I was interested. Showed me different Colorway options to ensure I was happy with my decision. I’m happy with my new SUV.Rafik explained to me all the features that the suv came with a lot to play with.

Don’t waste your time anywhere else.

The service department was on point locating the issues and repairs with my car.

Great service. Naeem, my service manager always promptly takes care of my needs in the most professional manner. Cheerful, warm, friendly disposition and sees to it needed repairs/ service are completed asap. Whenever I need to check out any issues, I go straight to them and no one else.

When I asked for a car wash a guy named carlos told me hed charge me $30 to wash it, luckily a young man named michael washed my car for free. Is this the kind of service volvo offers its customers?

Got the 2019 V90 Inscription. Love the car and its high tech features. Really gives us the driving comfort and style that we want. This may be a keeper.Chris took care of us and made the purchase transaction easy. We got there and everything was set and ready for us. Two thumbs up for Chris!

My experience from beginning to end was seamless and wonderful. I never stepped foot in the dealership, spoke to Meena and Adimika and next thing you know, Adimika is delivering my car to my garage. Wonderful to deal with.

I’ve bought many cars over the years. This was hands down the best experience I’ve had at a dealership. Very knowledgeable and accommodating staff. In and off the lot on a new lease in 2 hours. That’s a record for me.