I thought I’d give this place a try after seeing all the positive reviews, unfortunately the customer service there truly sucks.. the lady who did my nail didn’t take the time at all was rushing and didn’t communicate professionally. She was rude and upset because she didn’t do her job correctly. I had to go in to get my nails done again next the next day because my nails looked outgrown and not even polished correctly, never going back that’s for sure..
I went to Metro Nails with my friend as a late birthday present to her. I chose a regular essie nail color and they told me that there was a $3 up charge for using that color. I’ve never heard of a nail salon charging extra for certain colors when it’s just standard nail polish not gel or acrylic. I went for it because it was a treat. Once they finished my pedicure and they were half way through my manicure the nail tech asked me who’s paying. I said I am, and both nail techs stopped both of our hands and told me that I had to pay right now. I was shocked because my hands were still drying from the base coat and the people before us paid once their nails were finished. I bumped my nails trying to get my card out and she got annoyed that I smudged them. I asked about the student discount multiple times (for $2 off) and she ignored me and charged me full price. This whole experience left a bad taste in my mouth. My other friends who have gone have always paid once their nails are dried. The one plus side of this salon is that they seem to take covid seriously.
Very accommodating with last minute appt.Courteous. Professional.
Was visiting the area for a weekly and wanted a pedicure this place had good reviews so i made an appointment. They were very nice, they were a bit behind and also didnt ask which kind of pedicure I wanted but it was good
The owner was so nice and my mother and I loved it!! We got a pedicure and had an amazing experience with the staff🦋
It was my first time doing my nails and they came out so good!! I appreciate that they have a student discount and the entire time the lady made sure the nail shape came out how I wanted
This place use to be real good. In the past few years, its just gone downhill.
I have been coming here for a couple years now, I have tried many different places and metro nails has always been home I always regret trying new places and come right back great prices and great work no matter who does your nails.
This is my favorite place to go with my daughter Jazz. The facility is clean and follow Covid regulations. Appointment setting is easy by phone. The staff are always friendly and courteous. To top it off My nails look amazing! Thanks all.
So the other day I wanted to treat my sister to a pedicure. I called a few places, made an appt, even put it in my phone with the exact location. Spoiler alert: Metro did not have availability at the time I needed and wasn’t the salon I had booked for Friday at 3:30. Despite my careful planning, Metro is what my brain told me when we got in the car to go. And not only did we not have appts scheduled, we were almost ten min late. We hurry in, give my name, “sorry we’re late! Two pedicures, please!” The shop was clearly busy. The women working check their books, tell us to wash hands and pick a color. We waited a little while - maybe 20 min total - but we sat in chairs side-by-each and got our toenails painted; our first post-pandemic sister date.Hours later I’m looking in my calendar for something else and realize I had made a mistake; we had no-showed at a nail salon in Cranston and walked in to Metro! Sis & I were amazed. No one said a word about us NOT having an appt. They squeezed us into the schedule and made it work. To quote my sister, “That’s a good business woman!” Five stars & well done, Metro Nails. Thank you!!
Great service. Most of the ladies spoke English. The gel manicure I got is still intact after a week of moving, packing, and lifting.
Most of the people here seem like they care at least about your nails. I go in in pain usually don’t mention the pain, someone will notice the in grown nail and a try to get it. I’m writing this review because It is out and I’ve been coming around regularly to make sure it stays out.
RACIAL PROFILING - (Woman of color)Today I went to Metro Nails for the first time with my fiancé. We both got Manicures and Pedicures. In the middle of service the woman who was doing my hands asked me to pay before she finished... I was a bit taken aback by this. I literally responded Is this normal?, which she didnt respond to. It was so abrupt. My fiancé, who is white, was the one who planned to pay so I had to interrupt their session. Literally 5 minutes later a white woman finished her session and went up to pay. She quickly realized that she had forgotten her wallet in her car and asked if she could run to get it. The clerk immediately responded to her No problem, I trust you. My fiancé and I looked at each other thinking the same thing. It was comical but not funny at all what so ever. I then realized that when we first came in there was a white male who paid after his session as well.Its terrible how people are. Youd think people would be more careful with their thoughts and views when they own a business.I will not be returning because of their treatment and also the work done was mediocre.What a shame.
I’m not a frequent customer so I don’t have one specific person I like to work with, but every time I go I get the same quality service. I recently got my nails done and with the pandemic regulation changes, I received the same quality service. Since I moved to RI a couple of years ago and received a recommendation for this place, I haven’t gone elsewhere. The access to the massage chair when getting a pedicure done is a plus for sure.
I’ve been going to the same place for the longest time to get my nails done. Finally i was fed up with her and tries Metro Nails. They have a very wide selection of colors and also technicians. Only thing was that she kept burning me with the drill and then she cut my finger. But that was that nail technician. There are so many more. I will try metro again with a different nail technician but i would recommend them to someone else.
Clean, nice, accommodating. No music on.
Jennifer is grade A I had never been in this salon and I came in with a very complex art design I wanted her to do for me. Her art work was better than t ht e picture in the magazine. She was gentle took her time but very efficient. She has a warm and inviting personality that will keep me coming back. Jennifer will be my go to girl every time HER NAIL ART IS LIKE NONE OTHER IVE SEEN IN RI.
Been going to metro nails for over a year now and Jennifer is the best there is! She’s super efficient, awesome personality, and always does an amazing job! Every time I leave I’m thrilled with how my nails look. She totally saved my damaged nails today and I’m super grateful!!
Nice staff and clean
I came into the salon with acrylics from New York 2months atp, hoping to get a fill in and Jennifer did more than that! She did a full set instead and made my nails come back to life! I’ve been going here for 3yrs and they never fail to disappoint. High recommend!
Ive gone to Metro Nails every month for about a year and a half. This place is the best!! All the girls are so friendly and professional. They are welcoming and always take the time to learn the names of their regulars. They do such an amazing job every single time! My gel manicures last for weeks and weeks. You wont be disappointed!
Great prices. I love this place a lot.
Got a full set of acrylics after I haven’t had them in so long and I couldn’t be happier with them! Matte black coffin shaped and a student discount! The prices are great and the quality of service is awesome!
Jennifer did a beautiful job on my nails! She was very meticulous and knew what she was doing! Very friendly atmosphere. Left feeling like Cinderella!
I got a set of acrylics put on, and the work was really clean, I was really impressed. Within a few days half of my nails have fallen or broken off, what a waste of money.
Ive been here four times now, and must say this is one of the best (if not the best) place for nail treatment. The prices are great for the service they provide. Even at their peak hours, and the salon is packed, service is never rushed, and procedures never go unnoticed. You can tell they take pride in their work with the attention to detail. No where else competes to what this spot offers
One of the fastest manicures I’ve ever gotten and for a really good price. However I felt like my technician was rushing. I like to spend time at a nail salon pampering myself. Manicure was done in 15 minutes
First timer. I got the Metro Signature Pedicure, she took her time and I was happy with her service.... Im giving 3 stars based on the cleanliness of the establishment/equipment. No real sanitization happening at all.
Metro Nails is a nice little place to go to for easy and reliable service. The space is a little cramped and it could be a little loud at times inside BUT its not too bad when youre in there on, lets say, a Tuesday or Wednesday. The owner and receptionist tend to know their clients by name, which is sweet, and the workers are friendly!
Unless you want your gel nails or acrylics falling off in 1 week for $40, DO NOT come here.
Today was was my first time going there. Ended up getting a gel manicure. Appt was at 5:15 and got seen right away although it looked to be busy in there. Everyone was polite. My nail technician did a great job and she was very sweet and fast. Definitely found my new nail salon!
I’ve never had a bad experience here until my recent, and most likely last, appointment.I got a full acrylic set with a pedicure, and the pedicure turned out just fine with no issues. I got this done exactly 1 week and 2 days ago and my acrylic set is already falling apart.On the 3rd day with my acrylics, all of them except 1 nail started turning brown and looking disgusting. Like it was horrible, my WHITE nails looked like a TAN color and the other colors had light brown streaks on them. That had never happened before when I went to them, and I’m a sanitary person (I have to be, I have eczema). Then, on the 5th day they all started lifting. And I’ve gotten acrylics plenty of times before and they’ve never lifted that quickly before. I planned on waiting it out to get a fill but then 1 nail popped off of my thumb in the middle of lecture. Now 2 other nails have come off. I’m just horribly disappointed, it hasn’t even been 2 weeks and I know acrylics last that long and way longer. I don’t think I’ll be going there again, which is sadEdit: Also the lady who was doing my nails was too rough at one point that she kept ripping off the fake nails that she glued down when she started shaping. She ripped them off their edges on 2 nails maybe twice and then ripped them off completely on 2 other nails. This was during the initial shaping process (I wanted the almond shape)
Loved how my nails came out. Gel has lasted me close to 3 weeks.
This has been my go to salon for 4 or 5 years now. They work with me when I request weird color combos and are always super nice!
Friendly and professional! Love my gel Manicure and pedicure! Definitely going back.
The best in Rhode Island. The owner Kimneag is the best. Favorite and in h8gh demand. Kim and Zerica
Always so nice and caring! I always leave with amazing nails and its so nice to go in where they remember you
They did a great job on both my manicure and pedicure. Loved how my nails looked and it didnt cost a lot. Even better that they are open on Sundays
Clean professional speedy work. And the ladies are all wonderful and courteous !
My first time visiting this salon and I walked away completely satisfied. My chrome nails are fantastic! My nail tech was awesome! I hate I dont remember her name but all the staff was very pleasant and salon was clean. Good price for their service too!
This place has great service and super friendly staff. They made sure my friend and I could sit next to each other so we could chat and have fun!
Wonderful pedicure and removed the gel polish on my nails in 45 minutes. Very nice people!!
Came out looking fancy! lol :) love this place, my nails are popping
Sucheatra did an amazing job and they are friendly! Found my new nail salon. Thank you!
Ive only had good expenses here. They do a great job. They are friendly. Cant ask for more.
Great place, got a mani and pedi done with courteous and attentive service and the prices are affordable. The lady also helped me pick out the right color after the first one wasn’t quite right. Will be back!
Ive probably had fifty shellac manicures over the years, in about five different cities. The two Ive had (so far) from Metro have not only lasted the longest, but have also looked the best for as long as three weeks after receiving them! Im really impressed with this place.I got a very short, round tip French gel manicure the first time I went and not only was my nail tech absolutely lovely to me but the final result was so precise I couldnt believe it. Nearly a month later, no cracks, chips, bubbles.They are also very well staffed and there never seems to be any wait for walk-in appointments. Not much in the way of decor, no extra add-ons like a little shoulder massage (the way some places do it), but all around a great experience.I was driving to work one day and actually caught myself saying man, my nails look so good! Out loud. To myself.
Everyone here is very kind and attentive. First time here and needed to find a new nail salon. Metro nails is the perfect place!
I am so entirely pleased with my Halloween nails !!! 🎃😍
I had a lovely young woman give me a pedicure recently. She gave me a gentle foot and leg massage, and a perfect pedicure!
After our three-year sabbatical of nails, my daughter and I found Metro on-line and the experience was breathtaking. The wait was us deciding what color we wanted. We will 👀 u ladies in 2wks.!!
Despite the nail tech misunderstanding my request of an overlay instead of a fill in. She clipped my real nail instead of just placing acrylic over it. Nonetheless great experience she and all of the techs were very nice and pleasent. Recommend to anyone in the area looking for a quick Polish change or fill in, great service. My nails look and feel great. Clean enviroment.
Jennifer is amazing!!! Completely helped and healed my nails ! 10/10 recommend
First time here and they did an amazing job. Jenny is awesome!!
Super friendly staff and great price!
The women here at Metro Nails are very nice and also take good care of their customers. You want a good mani-pedi, or acrylic nails come on down to Metro Nails!
Have been going for a couple of years, always professional and my nails last for weeks. Ask for Jenny
First time today and ABSOLUTELY loved it. Found a new place, Rainy was great!!
Great service, fast, friendly. Fair prices. My gel manicures last forever!!!
Efficient and friendly service. $2 student discount.
Love this place !! Jenny does a great job
Great staff and prices always do a great job
Love it here, Ive been following rainy for many years, everyone here is friendly. Love it
Place is great as long as you see SO she is nice and does a great job. Place is clean.
These ladies work hard and are super sweet. Price is fair.
The place lacks professionalism, these ladies even speak badly of the clients in their language (I have a friend who translated what they talked about) advice not to be taken care of with Lim is the worst one that has attended me. I would never think of going back to this place!
Totally reasonable prices, fast service, and my nails look amazing a full 3 weeks after having them done with just a gel coat!
Ive been going here for a year and have tried other places closer to home, but I always end up back here. Great manicures and pedicures, friendly service, and best of all- theyre fast!
They dont do gel . They use power and say its gel
Best Salon Ive experienced since I moved to Rhode Island...
Navy did an amazing job on my nails!
Got a lady named Navy. My nails came out okay, I just felt that my time there was rushed and friendliness was a bit mediocore
$40 dollars for an acrylic fill and gel polish that started chipping 2 days later?! Nope. Will not be going back.
Fantastic! Everyone is very friendly and helpful!!
Always pleased with their work!
Nice nail job.
The WORST pedicure Ive ever had. When I left, I still had some dead skin on my feet but worst of all, my legs were itching. I believe the tub was not cleaned well. BEWARE@@!!!! SKIP THIS PLACE.
So friendly and so good
Great place, reasonable prices
Awesome place!
True to appt time
Love them
Facts by the purple character. Professions. pleasantness.
Good job with nice treatment
Already