Not a good experience, tried to reserve a larger box truck online and had to restart the complete process multiple time because the confirmation page would change the location and or the size of the truck. I finally got a truck reserved for a morning pick up the next weekend and I got a call that no one would be there at the 830am pick up time I selected and could pick it up at 1pm or go to another location to pick up in the morning. Finally they agreed to pick up the night before between 4pm to 5pm.. the day before pick up I get another call that I need to get the truck around 2pm. I have to leave work early to get there and then wait 45 minutes at the counter while they process everything even though I filled it all out online... Very displeased with the whole process and would not recommend this location to anyone... The Pewaukee location was great but never Oconomowoc again