The mail delivery people in Norwich dictate when they feel like delivering mail. The mailman on my route, Dustin, stopped bringing mail 2 weeks ago without notice. He had a litany of complaints I’ve never heard about. He’s been terrorized by my 3-LB Maltese & Dachshund. Poor guy. I’m being sarcastic. They’ve never attacked him or anybody else. They bark @ him because they don’t like him. In the years I’ve lived here, Dustin is the ONLY mail carrier amongst many who’s had an issue with my two dogs. Meanwhile, he parks his mail truck wherever he feels like & delivers mail to neighbors who’s mailboxes are closer to my yard than my actual mailbox. The individuals who work at the actual post office in Norwich are phenomenal. They’ve been more help to me than “supervisors.”
I went there on January 29th 2020, around 3:30 pm . A very nice lady named Debbie waited on me . I had 2 mails that I wanted to send as priority, she took the time to explain to me all the options available . She did not rushed me to make a decision . I was very anxious because in a few days ill be going in Jamaica for my sisters wedding, so there fore I wanted those mails to arrive before a certain date . She shared with me some of the new policy regarding passport holder . She is fantastic ! I worked in retail for many years, I can tell when a person had customer service . During our whole conversation she had eye contact with me, her body language was open. She addressed my concerns in a professional manner . Overall I had a great experience . Thank you Debbie.
Awful service, they continuously list my package as undeliverable but it is and they gave me other mail
Disappointing. Poor service. I had a simple question that needed an answer . I called twice but there was no answer. It just kept on ringing. I then drove to the office. (Round trip of 20 miles) The clerk told me they dont answer the phone because they are too busy! He couldnt answer my question. So he handed me a phone number printed on a piece of paper. I then called that person and he answered the question promptly. Really they could NOT answer the phone? THEY COULDNT HAVE AN ANSWER MACHINE THAT WOULD HAVE SAVED TIME AND MONEY. Polite people but poor management.
So idk if it’s because they are busy or what but so often I find mail on top of outgoing mail, as in they don’t check to see if there’s any outgoing. I am constantly finding the wrong address and today there’s a stack of six newspapers with coupons for different address around me left on my door step. Thanks guys let me recycle that for ya...
A beautiful classic building that blends in with downtown Norwich beautifully. The service for the postal service here is great - the staff are extremely polite and considerate, taking a good amount of time to serve your requests and handle them in a relatively timely manor. The only waiting done here is due to existing lines as one to two stations are open at any time. I prefer running here instead of any other locations for dropping off my mail.
Long lines always but one woman is very very nice.
Tried to call the USPS 800 number and was going to have to wait forever, so I called the local office and was answered immediately by Jerry who was very pleasant, friendly and above all...HELPFUL!! Wonderful!!
Whoever delivers to our house is always leaving our packages out on the road by the mailbox. Theyre crammed between my neighbors mailboxes, just on the side of the road and even IN my neighbors mailboxes with a written note saying it was for us? I dont know who I can contact about that but Im really tired of all our packages being left on the side of the road for anyone to just take, being left to weather or being put in other mailboxes because they didnt want to drive up to our house.
Very nice workers!! So nice that youll (hopefully) leave with a smile. They have all the answers as well!
Left a note stating they attempted to deliver a package by MISSED us- wife works from home, NO ONE ever knocked on door/or rang door bell (i.e.: NO ATTEMPT to get anyone was eve made) the next day the local postwoman for Preston stated we didnt recognize that last name as anyone who ever lived at this address so we didnt leave the package, sign that paper and we will send it to you. MEANWHILE...we are still waiting for undelivered Christmas packages that may have misspelled our last name! VERY UNPROFESSIONAL/ almost theft in the sense that they are refusing to send a package to our house based on their OWN ASSUMPTION.
I love this place. The staff treat me like family. They solved problems I had with my mail delivery in a prompt and professional manner. I love the architecture, the WPA painting is fantastic. I do not understand why the government would mandate handicap access and hold churches, businesses and the like under the gun for not having handicap access but not put it in its own places. I have a video of a lady pushing one hundred years old pulling her cart up the stairs to get to the post office. Wheres her easier access. I actually filmed myself falling down here. This place should be five stars. It is the heart and center of the Rose City. Its architecture and history should demand respect and awe from everyone who uses it, passes it and sees it.
Jerry works there, and he rules. The others are good too, I have found the place to be pretty efficient. 02-09-16
The folks who work here are friendly and knowledgable (5 stars.) I had to deduct one for the lack of access for those with limitations including simple aging.
We will like to say Thank you to our postman, Lake st. Norwich, CT. We are sorry for making him carry so many boxes this year to us. He is always so polite and always carry a beautiful smile. We have a Youtube channel call Ababydoll Collection and our Subscribers are always so kind sending us lots of stuff. Bless up !! Postman We Thank YOU!! Gracias!!
This place has been open for a very long time. So same goes for the people who work there. And their hours of work are NOT the ones you see Online, but the ones posted in a very old, almost invisible sign inside the building, that says: Monday - Friday 9am - 5pm & Saturday 9am - 1:15pm. You may find yourself waiting an hour for them to open the counter area if you go over by 8am like Google says.
Always pleasant experience here
The finest Postal workers serve this Main Post Office.
The customer service is excellent, this is a great pist office
The guys who work here are always so nice and helpful.
Delivery Confirmation shows delivered but no package this is happening way to much lately. Morons cant deliver my mail to the correct address.
Please be careful! A few months ago I mailed a simple package for my goddaughter that I didnt insure because it wasnt too valuable, but it did have a couple sentimental things in it. After a couple weeks of being told to just wait, I came to the conclusion that they had no idea what happened to it, and my goddaughter and father wouldnt get their souvenirs.Worse, a week ago I sent my fiancees engagement ring to be resized through registered mail, and paid a decent amount to get it done priority. I checked the tracking number and it said the package would arrive by April 8...its April 13, and after a call to USPS they dont know where it is.The Norwich Post Office has (in my opinion) friendly, yet incompetent, staff. Twice in a row theyve lost important packages, and I will NOT trust them again.
The mailman decides where the mail goes doesnt matter what the adress says also it should be illegal for the mailman to withhold mail because he feels like it not giving us ours when he/she knows we live here but will still deliver mail to people they know dont live here anymore
Staff is always very friendly and helpful. 😊
Stopped delivering my mail because they claimed I moved. I called them and the Post Master General. He assured me it wouldnt happen again. It happened a week later.Physically handed the final required paperwork for admission into ASU to the Mail Clerk! Months later, the university claimed they never received it. I almost didnt get into college that semester. It was stressful. Just deliver the mail!
Believe me I go to this Post Office rarely . I have severe health issues and really have a hard time walking up all those stairs .i guess everyone is friendly, I’m just to exhausted from that walk to notice . There, just to pick up letter that I have to sign for . My husband was here today and said no one ever knocked on the door !
Lost my package even though i put in change of address form week before
Fast and helpful
Never a delivery on time
Good Service!
Friendly staff.