I had the greatest experience here! I took my daughter to an immediate care and was turned away because we didn’t have an appointment. I went ahead and said, “well, I guess you’re not very immediate then.” We then we here after googling another place to go to. They were very efficient with their intake and had the most up to date processing I’ve her seen. We were in and out in less than an hour, which is amazing in the urgent care world. Very thorough. Will definitely be going back when we need to.

This week was our first visit to Mercy GoHealth in Norman. The staff were very friendly and helpful and Carol Siniard PA took very good care of my Son. We will definitely use this Urgent Care again if needed. Thank you for your dedication and care during this crazy Covid pandemic!!

Don’t go in for urgent care, check ups are fine, people are very nice, but no efficiency or second step care, only able to refer. If you know what’s wrong, don’t come here, go to a professional. And time in office is no where near 10-45 min, maybe for a covid test but nothing else. spent 1 hour and 45 min waiting for practioner, then another 20 for the mobile x-ray machine to be moved to my room. Not to sound too whiny, but just wanting people to know that efficiency isn’t the name of the game here.

They actually listened and were pretty cool. Im a baby with stuff and the provider was gentle with my wound. Good experience.

They were fast, attentive, and impressed me by far. Usually its not that pleasant and fast and the staff was immaculate all together will come back and i live in edmond!!!!! So that makes a damn difference

DON’T GO HERE! You will definitely test positive for Covid. I just found out I’m pregnant and symptoms were the same with my first child. I made the mistake of telling the guy that tested me that I had been out of state. My daughter tested negative the same day with the full lab test AFTER testing positive here. I was following my child’s schools protocol and got a lecture from the woman who tested her, about how I should have been “isolating” myself still, from my child. Which is an option for me, as a single parent. She wouldn’t stop her lecture after I made it apparent I didn’t need a run down on her “CDC guidelines”. I DONT TRUST THIS PLACE- GO SOMEWHERE ELSE!!!! Unless you need a note for work. I don’t, I’m an employer.

First time visitor yesterday. Easy in, easy out in less than 10 minutes. Great experience.

They are always great!! The staff is good with my daughter who is Autistic. They have a friendly manner with all of them. I recommend to anyone who needs to go to an urgent care.

Excellent care! The nurse practitioner really put me at ease and was so very helpful!🙂

Everyone was so kind and personable.This is much appreciated. When one needs to go to an urgent care facility, they arent feeling well, have an emergency or concerns. Theyespecially need all staff to be honest, kind, professional but its extremely important to be personable and genuinely mean it. The facility was very clean.This is exactly how my experience was. Ill defiantly go again if needed and recommend.Thank you

We had to have PCR Covid tests for a trip to Hawaii. They had everything exactly how we needed it. The staff was very professional.

I visited this Mercy-Go in January 2020. I received a bill in March 2020, and I paid it.Then I got another bill- for the same exact dollar amount- in April. I emailed [email protected] as the phone line kept me on hold for way too long. I did not get an email in response to this billing issue.In May I got a different bill, for a different visit, which I paid in full.In July I got a bill with an amount of $19.86 with a date for the visit in January. This amount was paid when I received a bill in March. I emailed and did not get a response.In August I got the same bill, and I emailed and did not get a response.It is now September, and I have received this same bill. I tried calling and got an auto-response that the office is closed for a meeting. I hope the meeting is about how theyre going to resolve this billing issue for me. So I emailed. I got the same auto response. So now I have I believe four different tickets open and NONE of them have been resolved.The care I received at this location was STELLAR. It was AMAZING. The staff were so caring and listened to everything going on and took such good care of me. But this billing is an absolute nightmare.

Friendly and efficient. New facility with 21st century feel.

I’ll never go anywhere else for quick care.

Charged for blood pressure and pulse and the medical advice to go to the ER. Thanks.

EDIT 9/16/2020Sadly I have had to drop this review to one star. I have received MULTIPLE bills that I have already paid the amount for, I have opened MULTIPLE tickets and gotten no responses, my emails only get the auto response and then nothing happens, I try calling the billing questions phone number and nobody answers (today theyre in a meeting apparently) and I am sick of this. I do not want to pay a bill that I have already paid. I do not want to give more money to a company that cannot get their billing department sorted out properly. I would NEVER recommend this place to anyone ever again. I am very disappointed and angry about this billing issue.-----------------------ORIGINAL REVIEW:I love how happy they were! Even the lady at the desk, you could tell she was under the weather with a cold or something and she was just laughing and smiling and having a great time. I felt like everyone there really wanted to be there, they listened to everything I said and they took it all seriously and I appreciated that.Edit, 6 months later...I keep getting bills. The same bills. Different bills for the same things. I keep emailing the billing department asking them to help me, I get ticket numbers but never get help. I paid the initial bill in full, have a confirmation number, everything done right. Then I got the same exact bill a month later. Then a few months later I got a different bill, but with items from the first bill on it. I am just very confused. I have heard from other people that they also have issues when it comes to the billing department. I dont want my issues with the billing to detract from the AMAZING care I received at this location. I cannot stress how caring they were, how attentive they were, how I felt so valued and like they genuinely wanted me to feel better and healthy again. But these billing issues... they are stressing me out! I am leaving my review at 5 stars because my review is for this location. My issue is with the billing department in Missouri.

Best place Ive ever been! They are very helpful. I hope they arent closed indefinitely. That would be a shame

I think the providers are remarkable as well as the staff. A huge shoutout to Carol and Marie! I always feel comfortable when I go there. They go over everything with you and they do a follow up call to see how you are doing. They go the extra mile with your well being.I also like the fact that you can see everything on the screen that is pulled up in the room. All of your information is there as they go over everything with you.

The staff is wonderful. However, I was a cash pay patient and I was told that my visit would be $125 and I paid that before I was seen. I got a bill a month later for another $93. I have tried to call to discuss my bill with the billing department multiple times and I stay on hold for at least 45 mins and I never get to speak to anyone. I took my bill into the clinic and they couldnt even figure out why I was being charged the insurance price for a visit and not the cash pay amount. I have reached out via email and have not received a response. I dont recommend this place just due to the billing issues.I was told to email my information to the billing issue email address listed in the owners response. Each time I try to email my information, it says I have been blocked. There is no way for me to get in contact with anyone and every time I try to get someone in the phone, I cant.

They are great!! I always feel like Im treated as if I am a member of their family when I go to this location. The Dr (Im sorry, I cannot remember her name) is the same one Ive seen the last couple times Ive had to go and she is so sweet and caring.

As a first time visitor, check-in was by far the easiest of anywhere Ive ever been. Everyone was very friendly. Kept up-do-date about the wait time. My reason for visiting was easily identified and it is resolving! Thank you!!

Took my son in and the staff at check on was helpful and fast. The facility is very modern and clean! The provider we saw was very friendly and thorough. I would highly recommend this clinic to anyone. Plus you can fill out your paperwork online ahead of time.

To get a COVID test took forever, and they wouldn’t give me any antibiotics. This whole thing has been a huge inconvenience

Every single time my wife or myself need to see a doctor quickly, this location has been amazing. Courteous staff and great doctors who take the time to explain everything and will informatively answer questions. I have even called them on a few occasions and they referred me to a better location for a more specific medical need (like a broken finger). A+

Excellent quick care. Walked in on a Sunday around noon. Was greeted with a friendly hello. Modern automated check in. As I was the only one there I did not have to wait but a minute or two to be seen by PA. She was very attentive and knowledgeable. Already had my meds in their system information. Had to have a breathing treatment and a few scripts which they called in for me. The whole process took no more than 45 minutes. Hope never to have to use them again but will not stress if I do.

Definatly 10 They were very professional, kind and patient. We were in and out quickly and still received great care. So happy you are here in Norman.

Most completely unhelpful receptionist ever. Don’t waist your time asking a question.

Wonderful service! I checked in online for an appointment time which made for a quick and easy checkin. Loved that they are as paperless as possible. Didnt have to sit and fill out 20 sheets of paper before being seen. Staff was friendly and helpful. They took their time and answered all of my questions.

They were very friendly and wonderful service! I will definitely be coming back and referring friends and family!

Got us in five minutes before closing. Very friendly staff. Quick service. Coffee tea water and snacks. Never been offered snacks before at an urgent care.

They were quick to wait on me. Made me comfortable until I saw the PA with a hot mint tea. Very professional. I will go again when needed.

My son visited the clinic in May. They were able to address his concern right there and then. At the time of his visit, he was charged $25 copay. The insurance determined that the patient responsibility should be $50. Instead of billing us, Mercy-GoHealth charged our credit card again for $50 and then sent us a statement for another $50. When I logged onto their website for view the statement, it says An unexpected error occurred. Please log out and try again. The number provided for the customer server is also incorrect. Perhaps we should try a different clinic if it is this much trouble to sort out an one-time visit.

I was extremely pleased with how I was cared for by Jennifer (nurse) and Martin the NP. They truly embody the traits required to deliver excellence in customer care. Thank you!

Excellent service,Excellent staff,very helpful,very respectful

Everyone seemed nice when we (me and my wife) first walked in. My wife filled out the necessary paperwork and it was reviewed by the doctor. During the exam the doctor wanted to check her heart, so she ordered an EKG. During this time before they performed the test I her wife was asked to leave the room. My wife asked does she have to leave the room and the employees said, yes! They told me, they like having the patient see the EKG first and if they want to share that with anyone else afterwards they can. I would think that if a wife or husband had a questionable EKG, that they would want their significant other to know this info! I was absolutely livid at the fact, that I had to leave the room. No one even asked her what her preferences was, because she had told them that she didn’t want me to leave and they still told me I had to. Once we left, I had even questioned a higher authority who represents this facility on what the proper procedure for this is and I quote, “At Mercy GoHealth, we leave the decision of who the patient want to stay in the room during the EKG, up to the patient.” So, LGBTQ families DO NOT GO HERE! You will not be treated properly and you will be asked to leave the room while your loved one has an EKG done or any other test done!

Above excellent service! Thank you for taking care of me!

I was amazed how nice everyone was and so helpful.