Stored household goods in climate controlled units for several months when relocating to the area. Super convenient access, well maintained, friendly staff. Would highly recommend.

Superb customer service, And no, no one paid me for this review but my experience was soooo pleasant that it was only right. I interacted with 3 different staff members between the two locations and everyone was very helpful. I was originally supposed to move in on a Saturday but Mother Nature was not on my side. I inquired about getting the truck rental on the Sunday however, it was booked at the Norfolk location. Jennifer Got in contact with the Chesapeake location and I was able to use their truck. The paperwork was smooth and fast. I would absolutely recommend this company for anyone looking for a storage unit. The prices are very affordable compared to their competitors.

If I had known what I know now I probably wouldve tried a different place, actually I did try, they did not have the size I needed. Storage area is too warm. Im a little upset about that due to the fact I pay for climate control and I have electronics stored there also.

Through all the things COVID brought us…. The frustrations of the terrible moods all over the place. The most reassuring part of this way Tidewater Storage Center’s compassionate customer service really helped us ease into our move. Thank you for providing us with a moving truck & flexible timing, also for keeping a positive attitude during these hard times.Plus, their units are temperature controlled, kept our furniture from getting moisture damage…Best experience in my adult life of moving around!!!!!

Very clean and people friendly. And clean even the restroom.

The facility is CLEAN, EFFICIENT, easily ACCESSIBLE, CONVENIENT, and the STAFF are VERY friendly.

Tidewater Drive Storage Center is a “must go” to store your belongings. The Staff is nothing less than Amazing and helpful. Being in the Navy and always underway, I know my belongings are safe with their security system and features. Do not hesitate if you are looking for an affordable safe storage. You will not be disappointed. Thank you TDSC!

I felt that the prices for units were reasonable. The staff I interacted with were professional and friendly. The building itself was clean and free of debris. I had no issues getting into the unit to move items to/from the unit itself. The moveout process was extremely easy with no hiccups. The only minor issue I had that really was not much of an issue is that during the work day it was difficult to hear the button pushes on the security panels when music was playing. There are plenty of carts to move your items. Yes, there is a truck you can borrow for up to a certain amount of time, and you only have to put back the gas you used. The elevators in the newer section are awesome, and my kids loved to try to peel the stickers off the new elevator walls. Overall, a great experience. If I were staying in the area and needed some storage, I would use Tidewater Drive Storage Center over other venues.

Clean, well organized, readily accessible

Tidewater Drive Storage Center is amazing!!! The facility is immaculate and spacious. It’s very secure and I feel very safe there. Staff is extremely friendly and accommodating. I’d give it 10 stars if I could!!!

I highly recommend Tidewater Drive Storage. As a tenant for a few years I had multiple interactions with the staff and frequent visits to the location. The facility was always very clean and secure. Communication was never an issue as I was able to reach and engage management whenever necessary. Automatic billing was not an issue. On one occasion my billing card expired and I was able to contact management and remedy the issue expeditiously. The new addition to the facility looks great although it was not open prior to me vacating my unit. If you need a quality storage solution Tidewater Drive Storage is a great choice. I would unquestionably utilize this service again.

These folks bent over backwards for us! They had a truck we could use, plenty of dolly-carts to use to bring stuff up to our unit. Place is clean. Very happy!

Have rented here for years and they are great!

Best storage in town. Secure, clean, Lynn is great. And owner takes pride in keeping the grounds landscaped. Very nice facility!

I used this unit for longer than I care to share! However, I wanted to say that Ive had absolutely zero issues. This week I started my move out process and I must say Lynn and Missy were outstanding!! Lynn completely went above and beyond to make this as painless as possible!! Even though it didnt go as smoothly as I had planned she was still very patient and kind! She could definitely train others on customer service!! Thank you Lynn!!

Always the best storage around.

I only used Tidewater Storage for 30 days. I felt that all my belongings were Safe, and the Staff is so nice.

We needed a large storage space ASAP. Upon calling, I spoke with Lynn. She was friendly, helpful, and thorough. She reserved a unit for us and the following day we made arrangements to make use of the moving truck on the next day.When we arrived with our first load and backed in to the loading bay, she came out to let us know that there was liquid leaking from the truck. Something had spilled in the drive over and got everywhere. Without hesitating, she was out there putting oil dry down to absorb the liquid and odor. We began to assist and told her we were going to immediately buy cleaning products to take care of it. She was calm and kind and continued to help us. I have never experienced the kind of help she gave us at any facility and we have been renting spaces since the 90s.The facility is clean, well-lit, and has security cameras throughout. It is worth the drive to store out here. You wont get this level of service at any other facility. I would highly recommend them!

I highly recommend this storage facility... it’s very clean, has convenient hours and the staff is very friendly and accommodating. Storage units are very spacious and economical.

Absolutely the best place to have a storage unit. The staff is always friendly and do all they can to accommodate needs. Have a indoor loading bay is wonderful. We moved in on a rainy day and we were able to keep everything dry. This facility is very clean, safe, and the best storage center I have ever used!

The staff at Tidewater Drive Storage is amazing! They are extremely friendly and professional. I recently had a financial issue arose and they were more than accommodating and worked with me. I have stored with them for a long time and would suggest them to everyone.

Everyone was very very nice and helpful! I Needed to secure a unit in a hurry for a short amount of time, and the staff was extremely accommodating. The facility is incredibly well maintained and clean, and exceptionally secure. Having a covered loading area is a big win. They allow you to rent a moving truck for a 5 hour block upon move in for free, which was very helpful! I would recommend this business to anyone needing storage long or short term. Great staff and storage units!

TD Storage Center is the best storage I have had thus far! The staff is very helpful, informative, and approachable. Clean environment inside and out, spacious, security is solid, everything is right and exact. Notifications come straight to the palm of your hands for any alert(s). I love and trust their business... Kudos TD Storage Center! I highly recommend their service to those in need of storage space.

Maya, the manager that assisted me is a gem. She was helpful and friendly. I saw her interact with other customers and offer outstanding customer service. The benefit of getting a truck free to move in my things is what sold me on this place originally. You only have to put gas on it before you return it. It was a whopping .93$...so definitely worth it. You can refer customers and receive a $50 reward, even if you no longer have a unit with them! Awesome offers, convenient spot! 5 stars!!!

My experience at Tidewater Storage was excellent. The staff was amazing and their accommodations were great. I will also say the staff was very understanding. I was dealing with some moving drama (basically didnt know when I was going to get a new job) and they allowed me to renew my lease month by month. Overall, it was a great experience and Id recommend this place to anyone.

This is the best place to store your stuff in Norfolk. Great specials, reasonable rates and the absolute best customer service. Maya is great with everyone. Shes provided amazing customer service every time Ive seen her. The place is clean, easy to access and making payments online is a breeze. Highly recommended!

I shopped and visited five different storage facilities around where I live. There were pretty substantial differences in facilities, security, and price. Tidewater Drive Storage Center had everything I was looking for even though the price was a little higher than the competitors. Facility is super secure, modern, clean, covered loading area, easy access units, good climate control, and very well maintained. Office area is professional and the staff were super friendly and helpful. They were the only ones that didnt try to high pressure sell me and were up front with the costs which didnt include a bunch of hidden extra fees like many of the others did. Outside of the security and cleanliness of the facility itself, it was the staff that really sold me. I genuinely felt they were watching out for their clients and keeping everything safe and secure there. That piece of mind was worth the extra money. You can find cheaper but you wont find better than what Tidewater Drive Storage Center has to offer.

If your need a storage facility, this is the place you want use. Very friendly staff, extremely clean facility and reasonably priced. I would highly recommend!

Nice storage! Nice people! The Veterans favorite storage.

They are very friendly and efficient, answered every question I had and didnt hesitate to show me their facility. Their facility is clean and VERY secure. The price is right and they have great deals for short & long term storage. So glad they have climate control but if you dont need climate control you have that option also. I would recommend this storage facility to anyone. Mia was so pleasant to work with.

Safest place in town to store your stuff

The storage unit is one of the best in the area. From their friendly staff to the climate controlled units. My items was there for three years and and it was kept in perfect condition. Thank you

I have been to many storage places, this is top notch. It is clean and very affordable. The staff was great to work with. I like the fact they have hand carts or dollies to help transport your things. They have a very good up to date security system and is climate controlled

The ppl were very courteous. Very accommodating . The owner was there on one occasion, I had suffered a broken back, and he offered me water, but they all do. He offered to help me. Its a clean place with lighting and good spaces to rent. Climate control if you want it. They give you locks. Great facility.

I have rented storages across the U.S and this by far was the best experience moving I have had moving in and out. The staff was extremely courteous and helpful during one of the most stressful moments of my life. Thank you for the great service.

Great staff, nice place and well maintained. Thanks for keeping the place safe and appreciate your great service. However, glad to no longer have that monthly expense.😃

We have enjoyed our experience with Tidewater Drive Storage Center. It is clean and everyone is pleasant and professional. I especially like the convenience of driving into the garage to load / unload on a rainy day and not get wet. We always feel safe going and coming to our unit. I have used other storage facilities and this one is the best.

What a relief! The customer service Mia provided was awesome. She made the transition as smooth as possible & went above & beyond to make sure we were comfortable with leaving our belongings in this mystery place! This was my 1st time using a storage center & I would highly recommend this facility to anyone looking for a storage- short or long term. It is a state of the art, secured place... I feel safe & assured my things will be protected. My rental also included the moving truck for free which was the greatest relief of all!! it saved me so much $$. Overall, she provided me the best options for my situation, not trying to knock me across the head with pricing!! I would definitely use them again & recommend them

Mia the office manager was so friendly, and professional. She made us feel very welcome and made the whole process a breeze. i rented the unit for my business and she also had a lot of good information to help me out in the process as well. She got me in and out in no time and the location of my unit is awesome. I love it, and definitely recommend this location for all your self storage needs!

Awesome customer service from the first day we got our storage unit! I was able to pick which unit I wanted. Its easy to use, climate controlled, and safe 24/7 and in a very convenient location for all of Norfolk! Love getting to use the moving truck when needed and paying my account online! I love living clutter free at home due to the easy decision to keep a storage unit!

I have had nothing but a great and friendly experience. The storage units are secure,safe,and very clean which is a huge plus in my book!!. Very nice that they let you use their truck for free and just put gas in the tank. Everyone is willing to help me when i need assistance.I also love that if i call all of my questions are answered! Great storage place and definitely recommend to my friends!

Great facility with a great staff. Ask for Mia at the front desk for a great explanation and handling of your storage needs. She will help you pick out the right space you need instead of wondering why you have enough room to store a car in there.

Prior to my move from Florida to VA, I was searching for a storage unit near our new home. This one happened to be less than a half-mile away and seemed clean and affordable. When I finally arrived, and was able to reserve my unit I was overly pleased with the cleanliness of the building and the great customer service we received. It was also a plus that they offered truck rental services at no additional costs. The units here are a bit pricier than what I paid in Florida, but Im saving a few coins with the Military discount so I cant complain too much. Overall, great place to store your junk safely!

Great experience so far. The staff is all super friendly and very helpful, and made the process of reserving and checking into a storage unit as easy as possible. Id recommend this place to absolutely everyone. Its clean and very well-secured and I couldnt be happier with my choice of storage center. Look no further.

Great customer service but they do not do pro-rated anything. My payment was due July 26, but you have to move out the day prior. So because of that, I had to pay full price for the month that Im not even using. To make it a softer blow, I was told to refer people to get $50 checks sent to me. Yeah, about that. Again, great Customer Service, just wish theyd have Pro-rated fees so I didnt have to pay full price for 3 hours.

I left my belongings here when my ship left for deployment. I was able to store all my belongings at a more than reasonable price in a climate controlled storage room with plenty of space for my bed, bike, desk, and other belongings. Staff is pretty helpful but can be painfully intrusive. I would recommend this to any Navy service members if they need a place to store their belongings worry free.

Very helpful people that are there to help with any storage needs. The unit and area was always clean and always had an open truck bay. If you Jeff a storage I would highly recommend this one over any others.

I absolutely love Tidewater Drive Storage. Ive had my stuff there for nearly 4 years, and have had nothing but the best service from everyone there. The facility is always immaculate and our stuff is in great shape (weve used climate controlled storage). Ive lived across the country and overseas, and have always had reliable email communications, and everything is done right the first time. Ive got nothing but good things to say about this company - I just wish more would conduct themselves so well!

Perfect ! I enjoyed the atmosphere in getting to know everything about Storage ? Miss Sandra and her associate made it very clear with the benefits surrounding storage and vehicles as well too, Thank You for an inspiring experience .

Ive rented here before and during my stay everything was AWESOME! Renting again and the leasing process and checkout process was smooth and easy. The staff is so friendly and willing to help out with whatever your needs may be while stay. I recommend this Storage Center to all I may come across in the near future! Bonus: Its INDOORS :)

This place is so awesome! The customer service is on point, always so eager to help. Tidewater drive storage is a great place to store your belongings and the storage are nice and neat not to mention climate controlled. I recommend this place for anybody looking for a safe place to store their belongs. Very military friendly!

They are amazing here!!! Couldnt have asked for a better experience!! Clean facility and very helpful staff. Mia is amazing, super organized and very helpful!! We will use them again and we definitely recommend them.

I was worried about finding a safe, clean storage center where I could leave my items for a year and not have to worry. I was immediately relieved when I found Tidewater Drive Storage Center. Getting signed up and assigned a unit was a breeze due to the professional and courteous front office staff. Mia and Jessie were phenomenal and efficient. Even when I had to cancel my card to which my automatic payments were connected, they were immediately understanding and worked with me to get the situation adjusted. I wasnt charged any retaliatory fees and we fixed it without a hiccup.This is by far the best option for storing items in Hampton Roads.Thank you!

This facility is wonderful! After looking at several facilities, I choose this one because of the incredible security, cleanliness, and the great staff. I used the facility for 7 months while living away from the area, and I never had to worry if my unit was okay. Whenever I needed anything, I just had to call and all of my questions were answered. Mia was wonderful with making arrangements from everything from building security to moving out! I will never use another facility!

I had a great experience at Tidewater Storage. The manager Lynn was great. She was prompt, polite, and very helpful. I had to coordinate a military move with a pickup from Tidewater Storage, and Lynn helped me the entire way.I would recommend renting here for storage to anyone.

Love Tidewater Drive Storage! The staff is very friendly, the prices are great, and the facility is top-notch. I have no worries that our belongings we keep in storage are safe both from others and from weather. I would recommend to anyone.

Storage one month free also the truck plenty of storage space Great customer service

Customer service is great! The hours are very convenient for me and I know my belongings are in a secure place. Fairly priced compared to other climate-controlled storage locations.

Tidewater storage was one of five places we looked at and the only one we liked. They were very nice and clean. They helped us with all out needs and made sure all our paperwork was filled out properly. I recommend them to anyone.

One word amazing! They were super friendly all the time and storage areas were clean very Thanks for everything!

First time renting a unit at this location. Great people (especially Mia) and their wonderful facility. Would recommend this facility to anyone. Thanks for making this move a great experience and as trouble free as possible.

I have been very happy with this storage facility! Clean, easy to access and a great price. The staff has been very helpful and accommodating of all of our requests! I definitely recommend Tidewater Storage!!!

Great customer service! Staff always very helpful and nice! Facility is clean and up kept! Highly recommend!

Ive only been with Tidewater Drive Storage Center for a couple months now, but my experience with them, so far, has been excellent. Ive dealt with them in person and over the phone and theyre very friendly and helpful. Also the moving in process was so easy, they even have a truck you can use to haul your things. I was very surprised with how smooth the whole moving everything into storage process was. I highly recommend TWDSC!

I really like Tidewater Drive Storage Center. You can tell the place is well managed. Its clean and safe and provides climate-controlled storage. Ideal for what we needed!

If I could give 6 stars, I would! The staff could not be more accommodating. Moving can be stressful but putting our things in storage was so smooth. The facility is very clean, there is a covered area to unload in case of rain, they even have a truck you can borrow to move larger items. I love the that the units are climate controlled. My parents had rented a unit in the past and were very happy, so when we needed one we knew exactly where to go. Did I mention that the staff offered us a cold bottle of water when we were moving in? Nice touch to already spectacular customer service.Jill

Super clean facility & the accommodations are nice, They advertise a free truck but you only really get it for 4 hours so be prepared ! Mia told us for the size unit we recieved we would have it for two four hour time slots but she counted us helping our friend move as our time . Mia also made rude comment to me regarding me husband & his friend, saying thank goodness you are here, I just cant deal with them when really they were just asking normal questions . Everyone else is very pleasant

Great Management

I have been a customer of Tidewater Storage for almost two years. My experience the entire time has been great! I moved my belongings into Tidewater Storage because I was moving out of town. I never worried about anything happening to my belongings. In fact, I received a call from the ladies in the office that after visiting VA and going to my storage unit, I did not securely lock my unit. They called my contact person who called me to let me know they were trying to reach me. We took care of it right away. I truly appreciated their customer service (which is a pet peeve of mine). The ladies in the office are friendly, caring and professional (as well as funny). I would recommend Tidewater Storage to anyone for their pricing, cleanliness and customer service.

Best storage place in Norfolk!!!!! When you call you always get a person who is pleasant. The storage facility is always clean and I feel very safe storing my things there. Love the email updates. Melissa Sickell

This place is awsome. So high tech and such nice staff. The first place I went to and I feel my belongings are safe here. They have cameras everywhere and someone always watching. If you need a storage unit that is affordable and a piece of mind this is the place.

Singing praises to this facility. Monica you and your entire staff. I thank for so much for your impeccable service.

Weve had a great experience at this location. Mia is a great manager and incredibly helpful. We feel completely comfortable and secure that all of our furniture and belongings are in great hands.

Best storage center you could ask for they always go out of their way to be helpful, facility is very clean, covered unloading bay and wide elevators!

Im a professional photographer and during my move from Norfolk to Falls Church, I needed a place to put my expensive equipment and house furniture. I had my belongings stored here for two months and from the moment I first walked in the door, I knew that I was making a right choice by leaving my stuff here.If you have any reservations about there customer service, dont. Mia helped me get what I needed in a fast and painless manner. The information and rules are clear; there are no hidden fees that I can speak of. Great place!! If you want to rest easy knowing your stuff is in a safe place, pick Tidewater Storage Center.

Fantastic customer service! I appreciate Mia and the time she took to show us the units to ensure we chose the best storage for our needs.

Been with them for a couple of years. For personal or business

I usually dont write reviews, Id rather read them lol ; but the services provided at this place is phenomenal! I only needed a storage unit for one month, and came to this location because of finances (cant beat a climate controlled unit, clean, safe, and a free moving truck!). Not only the prices were great, the staff was even better (well, I only met one- Mia). She was inviting, very knowledgeable as far as the my unit size needs, and professional yet personal. I would definitely refer others to this place. You can tell she takes pride in her work and of the facility. The only thing that I personally do not like about the facility (which is simultaneously a GREAT thing depending on how you look at it) is that you have to punch in your code to access every little thing!!! ... I understand its for extra security and that one can appreciate that; however, when you have to punch the code in to enter the building from the outside, then punch it in to access the sliding doors in the loading dock, and finally punch it in again to access the elevators, it can get a little frustrating when moving in and out repetitively. BUT AGAIN, it is a GREAT thing knowing that my belongings are safeguarded by the facility and its staff. I ended up staying in there another month for that same reason.

The reps are very friendly and they have wonderful customer service. I have rented with the company for an year now and I have never had an complaints. The storage center is very clean and neat!!!!

I have never dealt with a better company! We have been with them for 4 years, and would recommend them to anyone! By far the best customer service around and always willing to assist you in anyway they can!

Such a great storage facility that kept our belongs safe during and after deployment! Prices are good and you cant beat their customer service!

After a mistake on my part, Tidewater Drive employees went above and beyond to help me. The facility is extremely clean, has a convenient location, and the employees were extremely friendly. I am very pleased that I decided to use them.

The best experience you will ever have when you need to store you items. Climate control at very affordable prices! They even let you borrow their moving truck if needed.

Great spot to storage your things

Tidewater Drive Storage is a wonderful storage, its clean and the staff is wonderful. I have been with Tidewater Drive Storage since 2010, have had one problem and someone from the staff came to help me @ 8:30p.m. Its a wonderful place, you dont have to worry about your item, because it is with the best.

Tidewater Drive Storage Center is awesome as all can be. The staff is courteous and the facility is top notch. It would be even more awesome if it had 24hr access to the facility

WOW, what can I say...Tidewater Storage Center is a wonderful storage facility. Each and every time Ive been, its clean. The office staff is outstanding, professional at all time. My experience with them has been great!!!Kiesharra

Great facility and security! Its nice and clean with helpful flatbeds or handtrucks. Ive been with TDS for a few years and have had no real issues. Staff has always been pleasant and helpful! They have helpful text and email reminders for billing due dates, but no bending for late or unexpected issues. Overall great but pay on time!!

Great customer service i call before I leave Florida to reserve a storage units it was all that I expected great customer service, clean space, great price open 7 days I will not use any other storage. THANK YOU KEEP UP THE GOOD WORK.

Mia was a very great help! She was very flexible with me as my schedule was very chaotic! They have great deals and are super friendly!! I would recommend them to anyone!!

Been using this place more than 2 years without any problems.

Got my storage there.Excellent service

Very clean, very nice staff. Easy access and indoor units.

I love this place. The mangement, the staff, everyone. The place is clean. Spacious. Organized. Reasonably priced. They are great.

My experience with TDS has been great thus far. The Staff has always provided me with exceptional customer service whether in person or over the phone. The facility is clean, well kept but most of safe and secure. I also like the fact that is it indoor and the units are climate controlled. I would recommend TDS to my family and friends.

I have enjoyed their facility for the last 3 years. I love the fact that they notify the consumers about things and safety issues when the weather was very questionable. The staff is so friendly and accomadating.

Close by. Drive in garage

The best storage center in Norfolk -- really like that its clean and very secure. Mya and the team are fantastic and the online payment system and email reminders are very useful.

I love the security features of this facility, it is always clean and neat and the staff are amazing!!! Thanks for creating a great experience.

Great friendly staff. Great location that is clean. Been with them for about 4 years, and if I had to choose again, it would still be Tidewater Drive Storage.