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Falls Chevrolet Cadillac Buick GMC
5888 Thorold Stone Rd, Niagara Falls, ON L2J 1A2, Canada
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Falls Chevrolet Cadillac Buick GMC

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Ja
Review №1

I worked at Falls Chevrolet Cadillac Buick GMC in Niagara falls as a lot Attendant/Rust Proofer. Although the job was good and the workplace was friendly, the owner from the day I started rust proofing (first time rust proofing job) they provided barely any training and no up to code safety equipment (not working there anymore because I was coughing up rust proof). after a year of rust proofing it was brought to my attention from a co worker (mechanic) that my hoist didnt have a up to date safety, which is suppose to happen every year. ventilation was never up to code, Gave me wrong filters for my mask so I was breathing in rust proof for a year. This place is a joke for workplace safety.

Ca
Review №2

Vincent Sasso customer service was exceptional and not aggressive. This to us was significant. We knew what we were looking for, with the product expertise of Vincent made our purchase easy. As a retired Supply Technician of the Canadian Forces Falls Chevrolet gave us $1,000.00 off of the purchase of our new 2022 2500 HD Serra Truck! Thank you to management and all staff for our experience with you! Cameron and Fatima Burton

Fr
Review №3

Wow!! I’m blown away. Jeff Patterson was amazing to deal with and helped every step of the way. He sells new cars but took the time to sell me a used truck. The manager Kris Cheshire also went above and beyond. Amazing experience.

Ch
Review №4

Amazing service and friendly staff. My whole family has purchased cars from Falls Chev, and dealt with Jeff P. I wasn’t on planning on buying a car…but I did! The price was right and Jeff made the transition SO easy. Falls Chev truly cares about your needs and finances when looking to upgrade. Could not be happier with my new ride!!!

Ga
Review №5

Excellent service by Myles & the team. Could not have asked for more. Nice friendly atmosphere. This was the best experience in buying our car . All the other lots that we have dealt with were pushy to say the least. These professionals were not pushy at all. That was our favorite feature. Will recommend to others & buy from again. Ed&Gail Dent

Ma
Review №6

We weren’t from the area but purchased the car over the phone and dealt with Keith. He was very informative, answered all of our questions and made the whole process simple for us. We drove up that weekend to pick up the car, with Keith staying in touch through it all. We had been looking for a car for a while and spoke with many car sales people, Keith stood out among others and made us feel comfortable and taken care of! Great dealership and great to work with! Would highly recommend.

Ly
Review №7

The staff at Falls Chevrolet, Cadillac, Buick GMC are very friendly and courteous. Myles was very approachable, professional and sincere. When Myles knew he couldn’t be available to assist us on a particular day, he made sure we were looked after. It was Sandy who helped us that day. I bought my 2015 Verrano from Sandy when she worked at another dealership. We went back to the other dealership to have Sandy help us purchase my husband’s 2018 Sierra and we’re disappointed to see she was no longer there. Imagine my surprise to see her working at Falls Chev. We were extremely pleased with Myles and how he took care of us and handled everything for us. We will definitely be dealing with Myles and Falls Chevrolet, Cadillac, Buick and GMC again in the future! Thank you Myles! I love my Caddy!!

K
Review №8

Great service.Parts called me back after researching my request. What else can you ask for somebody doing what they said they would

Ar
Review №9

My experience at Falls Chevrolet Cadillac Buick GMC was terrific! Brian was very helpful, very professional and it was a pleasure to deal with him. I would recommend him and this dealership to all my friends. It was a wonderful experience! Way to go, Brian! Thank you again.

Ca
Review №10

Had an excellent experience with the team at Falls Chevrolet. Smiles as soon as I entered the building, respectful and Nick was super helpful with my questions and with fixing my car on a Friday before the long weekend....Had an alignment problem, took it in for a look and gave me the quote for the repair but originally said Tuesday pick up...But within half an hour from the time I got home, I got a phone call from Nick advising that his parts guy was able to get the parts today and fix the car! before 4pm they had the car fixed and ready to go! with complimentary shuttle to get me home from dropping off the car to picking me up so I could get my car!I could not be more pleased with the quality of service and the professionalism from this dealership!I would highly recommend their service team!Great job guys! Thank You for getting me back on the road for the long weekend!Hearts and Hugs!

Ma
Review №11

I had the pleasure of purchasing my first brand new vehicle from Niagara Falls Chevrolet Buick GMC. I ended up purchasing the new 2021 GMC Terrain. It has been such an upgrade from my previous used vehicle. My sales consultant Gary Martin was excellent through the entire process. I like how Gary was very patient with my purchase and went above and beyond to answer any questions or concerns that came up. Overall, the whole process was made easier and much less stressful. I highly recommend having Gary as your sales consultant when purchasing a brand new vehicle from Niagara Falls Chevrolet Buick GMC dealership.

Da
Review №12

It was easy buying a vehicle from Falls Chev. I went on the website, picked a Buick SUV, and it was brought to our house. They then delivered it after prep and had the registration changed from our old car. Excellent service.

Da
Review №13

My wife and I had an excellent experience in purchasing a preowned Encore. Rick Corriveau was very approachable and was able to make the buying experience very pleasant. Our trade in value was fair and the price for the encore was competitive. If you are looking for a no nonsense, no pressure buying experience I highly recommend contacting this dealership.

ga
Review №14

Great experience here. Keith and staff were a pleasure to deal with. No high pressure sales tactics... Just honest info and fair negotiation. Got an excellent deal on a used truck and would refer friends/family.

Co
Review №15

Brought my car in for the first time to Falls Chev. Needed an oil change and brakes looked at. Everyone in the service department was very friendly and attentive, even though I could tell they were very busy. The service manager Anthony was right in the thick of it with the rest of them, which was great to see! Anthony called twice to update me, and was honest with me about what my car needed. When I came to get my car I was taken care of quickly. Very happy with my first experience there!

Da
Review №16

An easy perfect score, Unbelievable service!Thanks for fixing me up and helping me out Falls Chev! I cannot say enough positive things- the superb care, honesty and flat out gong the extra mile from the service staff member, Cadence was unbelievable. She took care of me every step of the way and continuously went above and beyond for me. She was friendly, courteous and extremely knowledgeable. Thanks for being awesome!The shuttle service was also amazing and the great work done by mechanics in the shop is an example of true professionalism. Thank you! All of your efforts were extraordinary. The service Falls Chev provides is an example of A+++ customer service.This organization really knows how to work together to offer customers the absolute best service in a very friendly environment.

Ca
Review №17

Great team of Staff from the time you walk in!!! Always very friendly, prompt, patient and helpful. Huge shout out to my sales guy for past 7 years Brian Beninger!!! My family, also including my extended family have been very happy everytime . He is patient, friendly and never any pressure. Carol from financing is a pleasure to work with. Service department is prompt and helpful. I would recommend falls Chevrolet anytime.

Ja
Review №18

Great service . Happy customer, I dealt with Vince for my last four cars and he was helpful in every way

Br
Review №19

Sabrina was very quick and responsive to help me get into my new Silverado would definitely recommend thank you

DD
Review №20

Went here regarding my key fob. They told me my it had to be replaced that the battery was good. I was willing to pay for the battery to be replaced and was told it wasnt the battery I ended up buying a battery elsewhere and the fob works fine.

Da
Review №21

Couldnt ask for a nicer, friendlier, mire knowledgeable group of people! Right from the opening phone call to our meeting with the salesperson and then to the business manager. All 3 of these great people helped my wife and myself to what has become a super experience. 3 brand new trucks in 4 years is a good indication of their dedication to customer service. Thanks so much.

Ja
Review №22

My experiences at Falls Chevrolet have been mixed. Ive had EXCELLENT service from Cadence in the past, going above and beyond to assist in replacing a punctured tired. However, Ive also been given incorrect information on 2 different occasions that resulted in me missing the deadline for a free oil change on my vehicle. Despite this mistake not being mine, I was told there was nothing that could be done and that if I wanted the oil change Id be on the hook for it. The service is good, but the accountability and problem solving could use work.

Br
Review №23

I recently purchased a GMC Terrain from Falls Chevrolet, Cadillac, Buick, GMC. This is the fourth Terrain that I have purchased from this dealership and it is in no small part because of the salesperson, Vince Sasso. Vince goes above and beyond to make sure that you have the best deal possible and that everything runs smoothly. I have recommended, without hesitation, both the dealership and Vince, in particular, to my friends and family. The entire staff is top-notch!

So
Review №24

The Staff at Falls Chevrolet are very friendly and honest. They sell great vehicles for a fair price. Go see Vince for great service. Have bought many vehicles and only have good things to say. We have even suggested to friends and family.

Ri
Review №25

We had a very pleasant experience here.We viewed the vehicles we were interested in,No one was in a hurry, we test drove each vehicle, voiced our concerns and were assured that each one would be taken care off.All concerns were addressed in a timely fashion,We were very satisfied.

Sh
Review №26

I have purchased many vehicles from Jeff Patterson!! He is just a straight shooter, gives you the best deal when you walk in! He really knows the vehicals and spends time with me for every purchase to make sure I understand how the vehicals works!! Thanks alot!!

Co
Review №27

Wish I could give Nick in Service 10 stars! I have never experienced customer service at this level in my life. He is a consummate professional and a creative problem solver who is uber positive with an incredible memory and just an outstanding human. He made me feel like I was his most important customer and I left the dealership today with all my expectations exceeded. He earned my implicit trust and I know, in future visits I couldnt be in better hands.

Ha
Review №28

We came into the dealership to look at a truck. My wife saw a little green car straight ahead of us, feel in love with it and indicated that she would really like to get it. I talked to the sales person, Rick, Richard Corriveau, and asked about the vehicle and if we can get a better deal on it. He was very helpful and friendly. He went to talk to his supervisor, which allowed the deal we asked for... my wife was happy, I was happy for her, and Im sure, Rick was happy to give us the deal. After all was said and done - it was a perfect deal from a great dealership and sales person. Thanks Rick...

cr
Review №29

This was the best car buying experience I ever had. Worked with Keith in used car department. Great deal, great car. I am very happy. Would buy there again even though I live 80 miles away. They offer great cars new and used, and deals to go with it.

Bo
Review №30

My name is Bob Doherty I have always been treated so well at GM dealerships. I presently drive a 2015 Buick Regal Sport AWD. The best car I have ever owned. I keyed in an incorrect address in to my GPS to visit a doctor office in Niagara Falls I could not find it. I turned into the GM dealership I was met by a receptionist. I ask if I could use the washroom and she said of course and told me were it was. Most places during this pandemic will not let use the bathroom. I told the lady I was lost and she gave me directions to were the Doctor,s office was located. I did not get the Ladys name. Thanks again for helping me out.Great service.

Lu
Review №31

Purchased a used 2017 Chevy Cruze with 16000 km from this dealer, all tires showed bad cracking and splitting in the sidewalls, the drivers front tire was leaking air from the sidewall only 2 months of standard driving after purchasing this vehicle. Dealer only agreed to replace the one leaking air and not the other ones in similar condition; its only a short waiting game until they all go. The tires couldnt have gotten that rough from me driving the vehicle for only 2 months, I have no idea how this passed the safety when driving a vehicle on the highway with tires compromised/ready to be compromised from the sidewalls at any moment is clearly a safety issue.

Ro
Review №32

As always a pleasure dealing with Gary Shura he’s an old school no nonsense kinda guy and does his best to meet your budget while getting you all the bells and whistles in your new vehicle.We highly recommend if you need a new vehicle to do business here this is our fourth or fifth vehicle that our family has bought from the dealership!!!!They make everything very easy, quick, and convienent.From the time you come in to the time you leave the whole staff makes you feel very welcomeWe love our new equinox

Kr
Review №33

Jeff has been my service advisor at Falls Chev for many years and he does an outstanding job. Jeff goes over and above with customer service and is a professional at all times. I appreciate how he takes care of my vehicle and always looks out for my safety needs. Thank you Jeff for all you do!

TO
Review №34

My process for purchasing my new truck was seamless, between Dean and Jeff on the sales side to Carol with admin I wouldn’t think twice before buying my next vehicle here, thumbs up!

Mi
Review №35

I purchased a 2021 trailblazer from Falls Chevrolet. Amazing experience and such friendly staff. The new car sales Manager Dean Kluke was so helpful and knowledgeable. I absolutely love my new vehicle. I would highly recommend purchasing a vehicle from Falls Chev. My family have been long time customers and will continue to be❤️.

Ka
Review №36

Love Falls Chev, Jeff was very nice & knowledgeable. Process was quick and easy. Love our new equinox!! Recommend falls Chev!

sa
Review №37

Amazing experience Falls Chev Service! Cadence has been absolutely delightful in helping me with my Camaro and really going the extra mile! My Camaro had a strange rear diff problem and she even went to the degree of working with GM Canada to make sure the diff was exchanged for a new one! Super kind and understanding. Will definitely be sending all my friends and family and bringing my car back for more service! Great job Falls Chev Service!

Al
Review №38

My recent purchase was a good experience at Niagara Falls Chevrolet, Jeff Patterson was personable and professional. He followed up on any questions or concerns. Buying a vehicle during covid was challenging because of inventory shortages . He gave me options in my choosing the truck that GM had to be build.Told me the time line when it was in the queue for the build and possible delays due to covid which had gone smoothly anyway, and the delivery date so I can get my previous truck ready for the trade in. All in all it was one of my best vehicle buying experience.

Li
Review №39

Jeff was professional and informative he moved heaven and earth to find the truck I wanted. Great service. Highly recommend him .

Ki
Review №40

I wish I could deal with someone like Cadence, as a service advisor everywhere. She goes above and beyond and makes sure you always leave happy. Kudos and thank you.And to the techs. Thanks for keeping us on the road. Your expensive, but at least your quality.

Ar
Review №41

I recently purchased a 2021 Chevy Trailboss from Jeff Patterson and I cant say enough about what a great experience it was. He was honest, to the point, very diligent and very thorough with all aspects of the sale of my truck, I have previously purchased trucks from other dealerships and felt like I settled on a vehicle, Jeff really listened to all my wants and established what I was looking for in a truck and I got exactly that, I didnt get any items I didnt want and I didnt settle. Ill be sure to reach out to Jeff this spring for a family vehicle. As a side note Carol who works in the financing and licensing was also incredibly friendly, attentive and helpful. I highly recommend them. 👌 great job!!

Ke
Review №42

Gary Shura is an excellent salesman. Great experience over all!

Ke
Review №43

Great service and friendly staff Brian was amazing helping me through the whole process

Je
Review №44

Excellent experience in purchasing my new car. Myles Murray wasvery professional and helped me with my new purchase as wellas provided orientation to the new features of the car. Highly recommended

Da
Review №45

I have dealt with Jeff in the service department for many years. Jeff has always been friendly knowledgeable and honest. I highly recommend him with all your service needs.

To
Review №46

Gary Martin was a great salesperson to deal with. Very knowledgeable and helped me through the entire process.

Co
Review №47

Ken was great to deal with. I gave him my bottom line and he made it work. Very fair and easy to deal with. Will be my first call for my next GM vehicle.

Ch
Review №48

5 out of 5The best experience I could have hoped for, Brian took the time to listen and not push, very quickly he had me testing out my dream car and I couldnt be happier, very informative, and patient .Carol in financing made the transition smooth she went out of her way to make sure I was well educated and had all my proper paper work in order .Cheers to a smooth introduction to my very first New car .Thank you again for everything, I highly recommend and will send everyone your way .

Ja
Review №49

I recently purchased a new 2021 Gmc truck and kieth was the salesman excellent job way to go !!!!!!!!!

Jo
Review №50

Brian and the rest of the staff made the whole experience of buying a truck very easy and they took care of the smallest details.

Da
Review №51

My car wouldn’t start so I brought it in and was told the reason the new battery was dead was because the Onstar unit had failed and was drawing too much power. There solution was to remove the fuse to it, charge me close to $700 for it and send me on my way. Now I have no console or radio control. I asked them not to move my driver seat while working on it because I had some stuff behind it that I didn’t want getting crushed. They moved the seat. I also asked them to work with me getting them paid because at the time I did not have the full amount. They just said no and told me to come back when I had all the money. That’s, apparently, all they care about. They certain don’t care about you and me. Both the manager and owner were rude and dismissive of my concerns.

We
Review №52

Gary is wonderful kind efficient salesman have bought many cars from him and always will recommend him

Ro
Review №53

I recently bought a new vehicle with the help of Jeff Patterson. I had went to a few dealerships prior to going to Falls Chevrolet Cadillac Buick and hadnt had the best experience, but Jeff was awesome! He helped me find the perfect vehicle for me. He wasnt pushy but made sure to have regular contact with me and was able to answer all of my questions. He let me take my time in making a decision and set up easy test drives that I could pop in and do them quickly. I appreciated that he worked with my schedule and made everything easy for me. I highly recommend getting in contact with him if you are looking to purchase a vehicle!

Em
Review №54

Jeff was amazing! Super helpful and informative, I felt so well taken care of with his expertise! Highly recommend! 😊

Ro
Review №55

Courteous, informative and efficient. Very pleasant people to deal with.

Do
Review №56

Outstanding service by Vince Sasso, he went above and beyond to locate a vehicle (Truck) i had been looking for and due to your shortage of stock the team found the exact Truck i had been looking for!! Truck was ready in perfect shape as i had been told it would be!! Thanks again to Falls staff management and especially Vince!!

Tr
Review №57

My wife and have just purchased a used tahoe from falls chevrolet. We love the truck it was clean like show room condition. Staff awnser everything we need definitely will be coming back when we buy another car or truck

Cy
Review №58

I recently purchased a new Cadillac. Brian Beninger was excellent to deal with, as well as the entire team at Falls Chevrolet... Thank you for the great customer service and great experience.

Be
Review №59

Cadence works at falls chev Niagara and I just want to say Thankyou publicly,you are amazing,more than helpful,very thorough and you know your stuff.,cadence is a real pro and certainly knows what top notch service is about,thanks Cadence,You Rock

Ad
Review №60

Fantastic staff and super friendly, willing to go the extra step to make sure everything is correct

Ma
Review №61

Was a good experience staff very friendly and helpful

Li
Review №62

Got the best deal on my 2019 Chev Silverado from here. Brian was excellent at taking care of us. Have had the truck for a little over a year and service has been great!

Pe
Review №63

Absolutely the best place for cars. Bought our 2nd car with Jeff Patterson (ask for him!!!) and once again were very satisfied with the quick and easy sales process, honest direct answers, straight forward... a remarkably experience! The entire team is professional, friendly and helpful ~ thanks to Sandy for providing that above and beyond. Highly recommended for excellent customer service and response ~ Top notch! Thank ƴσυ!

Sh
Review №64

Candace is awesome I get her everytime and Candace makes sure that the job gets done. Last I went to Falls Chev Olds for a circle on the windshield 5 different times and finally I had Candace and she saw the circles and she made sure that the windshield was replaced. Candace is very courteous and friendly and very very helpful and we feel comfortable with her..Everytime I go to Falls Chev Olds I try to pull up to her service desk.. Thank you so much Candace...

ma
Review №65

I found everyone to be Very helpful answered all our questions that we had and were very pleasant. Thankyou Mark

Tr
Review №66

Myles knows his vehicles and options and tech inside out and backward. Straight talker and a pleasure to work with

Do
Review №67

Great staff...fast and efficient service.

Wh
Review №68

The service department are scam artists that take advantage of people who dont know about cars. Avoid this place at all costs.

Mi
Review №69

Jeff Patterson awesome guy to deal with if you need a new vehicle.Extremely personable, knowledgeable, and helpful. Went in having picked out what we wanted and suggested a completely different model that we didn’t even think of that had the options we were looking for that was easier and cheaper to get. Awesome experience, can’t wait to deal with Jeff again for our next vehicle.

An
Review №70

Cadence at Falls Chevrolet was AMAZING! I recently went in to have my vehicle serviced and met Cadence. She was extremely personable and knowledgeable and I was blown away by her service. She was very honest and up front about what needed to be done now and what could be done later. She kept me in the loop every step of the way. Cadence, thank you for the amazing experience!!

Vi
Review №71

I have been do you dealing with FallsChev for the past six years. I rely on them to take care of my Cadillac SRX with all of its service needs. I find the pricing to be very comparable to Independent garages, but feel secure in the fact that I’m getting genuine GM parts from the dealerships service center.If I have any concerns, the service manager Anthony, as well as the rest of the advisers are always eager to help and are sincere and prompt.I will continue to get my service done at this dealership and hopefully purchase a new car in the future from them as well.

wh
Review №72

BEWARE OF BAD CALIPERME and my wife both bought a GMC terrain Denali 2019 she was told after 1700 kl she needed new rotors because there were 2 deep scratches in the rotors only the back and it would cost 199.00 plus taxes I said no way theres something wrong with this so I call GM customers service and they call the manager then they call me and said there was no recalls for this I then went to see the service manager he said it could be cause by the new rims they GM puts on them lol I said I believe the calipers are sticking he said no recalls and it would cost 199.00 plus taxesI work for this factory for 30 years and I will never buy a GM again I then said to them my back brake are the same and the service manager said oh there still good lol I said why is it the front rotor are great I got no reply lol

Bs
Review №73

I went to the service department, although the service advisor (Jeff) was very nice but his mask was useless which was open from everywhere and he kept getting on to my face and talking... we REALLY need to take covid safety protocols Seriously! I really had to get my car fixed otherwise I am staying home since I am someone considered vulnerable...

Ni
Review №74

Amazing customer service and even more amazing deals! I only speak to one associate whenever Im due for an upgrade or have any concerns with my current setup. Jeff from sales is such a great help and has an amazing personality! He really values you as a person, versus valuing your consumerism. You can never go wrong whilst shopping at this store due to the phenomenal customer service and the deals on products! Im super happy with my new car!!

Ja
Review №75

Its always good there. Nice people and good work.

Ja
Review №76

Just like to thank Anthony and Nick at Falls Chev for such great service. They went above and beyond to take care of my Equinox. Very friendly and patient with me and my concerns and I can always depend on their great advice. Thanks again.Rob Carniello

sy
Review №77

Could not be happier with the service i received from Cadence! She was so friendly, polite and prompt getting back to me about the status of my vehicle! Never once felt like I was getting the run around unlike many other places I have been too. She took the time to explain all of the codes that were present and what service was required for my vehicle before any work was done. Service was quick and painless for a change10/10

Cr
Review №78

Jeff Patterson is incredible. Have dealt with him for 4 of our cars. Always the best experience and helps us get what we want.Would recommend him to anyone!!!

WI
Review №79

Every one was polite so far everything is excellent

ni
Review №80

Just purchased a new vehicle with Jeff Patterson and it definitely won’t be the last I buy from him. He made the entire experience very easy and smooth. Everyone I dealt with a Falls Chev was very friendly and helpful. Thank you Falls Chev!

Jo
Review №81

What a great and easy place to purchase a car! I went there 2 years ago and upgraded my truck with Brian and he made the process extremely easy! Found exactly what i was looking for in no time. Well last week I decided(after the harsh winter we had and the fact my kid is getting bigger) I needed 4x4 and a crew cab for the extra room. I walked in and Brian remembered everything from 2 years ago seeing we havent spoken since the last purchase. He again found exactly what I was looking for in no time and by the end of the week I was picking up my new truck. Extremely pleasant to deal with and highly recommend going to see him over at Falls Chev!

Do
Review №82

Ken was great to deal with overall experience was excellent, extremely happy with the vehicle

me
Review №83

Cadence is an amazing asset to this company. So friendly and gave me a mask when I forgot mine at home. walked me through all the work that needed to be done on my vehicle and explained it very well. Thank you for your kindness, the world needs more people like you.

Th
Review №84

I showed up all Falls Chev with my truck that had a flat tire where I meet Cadence. I told her my situation she took care of it right away for me. Cadence let me know when the tires would be in and when it was ready to be picked up by text, so I never had to wonder what was going on as she kept me informed. Overall great experience.

ti
Review №85

Have purchased two new trucks and a used car from Jeff Patterson at Falls and I must admit hes the best car salesman Ive ever dealt with. Very patient and not the least bit pushy. Found me what I was looking for and made the process as easy as possible. Several of my friends and family members have used his services and all have been very satisfied. When I got to the paperwork, Carol Wall in finance was awesome. Gary Dixon

Ky
Review №86

Visited the service dept. today to have some new tires mounted and balanced on my new gloss black rims and installed on my Traverse. I was greeted promptly by Nick. Nick has always been a pleasure to deal with. He listened attentively and addressed all my concerns. I spent quite a bit of money on these rims and tires, and anyone who knows me, knows that I dont trust just anyone with my rims... or vehicle for that matter. The tire tech who mounted, balanced, and installed the rims, did an A+ job... not even a smudge. I continue to be blown away by the care and level of service I receive each time I go in. If you need your Chev, GM, Buick, Cadillac, Corvette serviced or are even just looking to upgrade your wheels and tires and dont know who to trust to mount, balance, and install, I cant recommend Falls Cheverolet enough. Keep up the great work everyone.

Ga
Review №87

My wife and I spent a week in Niagara Falls back in 2018 for our honeymoon. During our stay our vehicle was broken into, the entire back window smashed out. We were directed to Falls Chevrolet by our hotel, and Nick and his team in the service department were fantastic. They quite literally saved our honeymoon. We dropped the car off early in the day and had it back by the end of the same day. We were given a ride back to the hotel after dropping the car off, and then picked up at the hotel and taken back to the dealership when the car was ready. I cannot say enough nice things about these guys! I do, however, wish they’d quit calling my wife. We don’t live anywhere near Niagara and have no intention of doing further business with Falls Chevrolet.

An
Review №88

This is the best place to get a car! When I decided to buy a car, I was so hesitant because I did not want to make a bad choice. After weeks of shopping, and sales person after sales person, I found Falls Chev. Its always hard to make such a large investment, but the one thing that made it a no-question choice, more than anything, was Jeff Patterson. Jeff is the best salesman at Falls Chev by far...yes I am a slightly biased but in my eyes, and several others, hes earned that title! Also compared to the Jeff is not only knowledgeable and professional, but he is genuine and honest. A rare quality you dont find in most sales people. He doesnt aim to swindle you or up sell you. He genuinely wants to find you the best car for your life, budget and needs AND he does it all naturally. Hes so personable but also just a solid, reliable source of answers for all your questions. He really loves and appreciates his customers, and you can feel that when you walk into his office. Talking with Jeff and the team at Falls Chev is always one of the nicest, and quite frankly was one of the easiest sales experiences I have ever had. Nothing gimmicky or typical! Fast forward to today, I LOVE my Chevy Trax and when I do decide to buy another car, it will 100% be from Jeff at Falls Chev solely based on him. I recommend Jeff and the team at Falls Chev over any other dealership. Not to mention Chevrolet, Buick, GMC and Cadillac are some of the most reliable cars out there. You want a good deal, amazing service and most of all an honest sales person, go see Jeff Patterson at Falls Chev!

Lu
Review №89

Vince Sasso is an amazing sales representative!Everyone at Falls Chevrolet is amazing!

Ro
Review №90

They are very helpful with my Cadillac! Friendly people!

Ch
Review №91

I Just purchased a new 2020 Chevy equinox through Jeff Patterson and he was extremely friendly and knowledgable with his 10 years experience he made my transaction on my second new vehicle quick and painless and answered all of my questions that I had about my new vehicle. I couldn’t be happier with my new purchase. thank you Jeff, Lorenzo and sandy for your joint efforts and for giving me a safe vehicle to drive for myself and my three boys!

Be
Review №92

Very professional and friendly. Made purchasing my vehicle very worry free!!!

Ju
Review №93

Best service every time!

Je
Review №94

Just purchased a 2020 Equinox from Falls Chev. Jeff Patterson helped us choose the right vehicle, with no pressure, that we felt was best for us . Jeff made sure that we test drove any model we were interested in and answered all of our questions. We bought two previous vehicles from Jeff with the same good experience which was why we called on him again. It was a pleasure doing business. Also a thank you to Carol Wall.

St
Review №95

I just purchased a 2020 Terrain last weekend, we went in and worked with Jeff Patterson to get me in to the vehicle I wanted. He was respectful and patient with me. He was straight to the point and didnt try to upsell me, I would recommend him to any first time buyer great job!

C
Review №96

Weve had the pleasure of dealing Jeff Patterson for our past two leases and we cant say enough positive things about the experience! Hes been so helpful and accessible whenever we had any questions. Weve also had great experiences with Carol Wall who was super knowledgeable and helpful dealing with all of the finances and add-on items that we didnt realize were so helpful and handy to have!!Would happily recommend this team to anyone looking to buy/lease a car!

Ma
Review №97

We truly had the best new car buying experience at Falls Chevrolet.Jeff Paterson and his manager Dean, went above and beyond to ensure we got the exact truck we wanted.I am not sure how they found exactly what we wanted so fast, but they did.We love our new ALL BLACK Chevy Silverado Trail Boss.Thank you Jeff.I would highly recommend Falls Chevrolet to anyone looking to buy a new or even used vehicle., you wont be disappointed.Make sure and ask for Jeff, he will make sure you are totally satisfied with your purchase

M
Review №98

Bought a new car though Jeff Patterson a couple months ago. He was fantastic. Was able to get exactly what my wife and I were looking for. Just emailed him about winter tires for both our cars and he was able to arrange everything for us. Excellent service! Would highly recommend him.

To
Review №99

I picked up my new vehicle today..... very pleased with Falls Chevrolet, especially my interactions with Jeff Patterson..... from his immediate response to my initial web inquiry, through to his post-delivery follow-up call this evening, Jeff has done everything he said he would in the most professional manner..... as a sales person myself, I know establishing trust is the most important thing..... Jeff has accomplished that with me..... and I believe that is the culture at Falls Chevrolet..... thank-you Jeff (and Sandy Janzen ).....

Li
Review №100

Recently purchased a 2020 Acadia AT4. Our salesman was Jeff Patterson (ask for him!). He is an extraordinary professional to work with and steers you easily through the purchasing of a new vehicle. Definitely would recommend him for any of your vehicle purchases. This is my second car from this dealership and i will return in the future!

Information
48 Photos
100 Comments
4.5 Rating
  • Address:5888 Thorold Stone Rd, Niagara Falls, ON L2J 1A2, Canada
  • Site:http://fallschev.com/
  • Phone:+1 905-358-6173
Categories
  • Auto repair shop
  • Auto parts store
  • Car dealer
  • Buick dealer
  • Cadillac dealer
  • Car repair and maintenance
  • Chevrolet dealer
  • GMC dealer
  • Repair service
  • Used car dealer
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–5pm
  • Thursday:9am–4pm
  • Friday:Closed
  • Saturday:9am–7pm
  • Sunday:9am–7pm
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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