Brian has been our insurance agent for many years and has always gone above and beyond to provide quality service. We recently had an issue with a repair shop that was unhappy with the reimbursement amount for a repair and stated that they were going to hold our property until State Farm paid them what they thought the work was worth instead of the standard insurance rates. Brian went above and beyond to help us work with customer service to better understand our issue so that they could finally solve it for us in a very short period of time. Brian has earned our loyalty and will be our agent for years to come.

Will try to keep this short, I am going through a water damage problem in my home, it took Brian to get the ball rolling! Thank you so much Brian. He and his team are very responsive and will do what they can to resolve the issues. The professionalism is great! Brian stands by the slogan, I would change it to Like a good neighbor, Brian is there! Thank you again to Brian and his staff!

Katelyn Smith is awesome! Extremely helpful and very easy to work with. Thank you!

This is by far the best insurance carrier in Hampton Roads. The focus is on the customer in providing accurate information and prompt responses. There is assurance with this Insurance provider......

This was the best insurance company I thought I ever did business with until I received a phone call today about a warning letter I will be receiving. I filed two claims with my old insurance company in 2017 and I received two tows with State Farm within the past almost 2 years. I never knew anything about if I have too many claims that they could drop me as a client. I was not advised that I would be dropped, yet, however, I was told I could either lose my towing claims, or that I could get dropped as a client. I was never aware of any of this information and I was never told that your claims go from company to company. I was not at fault for the claim, so why am I being held responsible for someone elses negligence and why have roadside assistance if you have an emergency, you cant use it? I will be calling Taylor because she is amazing, she does not make the rules, I just think that this information should be advised a little better. #Seekinginsurance- UPDATE- I spoke with Brian and he helped me understand the process. Thank you Brian, other than this issue they have been great especially Taylor, she is awesome!

Excellent service as usual.

I am very pleased with my policy and the staff is amazing

Great customer service! You receive courtesy calls and excellent follow up.

Very attentive agent. Great customer service.

Everyone here is pleasant to deal with.

I did an online Quote for renters insurance on a site that pulls up lots of agencies, this office not only calls me 2-4 times a day, they still keep calling after I told them not to call any more that I went with another company.

Great customer service