I am so glad to share my experience with anyone who would like to rent a car from Fox rental car. I Made a reservation and was late to pick the car up because something happened. When I reach to the location I was well greeted and after explaining to them what happened they were very understanding. They put one of their employees Shaun to help me with my reservation. I have to say that Shaun is one of the nicest persons I ever met. He assisted me very well and made it happen. I ended up getting discount and I the car was very nice. Please do not miss your chance at Fox car rental.

The rental and return experience were both very good. The only problem was as I pre-purchased insurance I was as surprised by the request for my personal insurance. Otherwise things were very good including the shuttle from and to the airport. One suggestion is to insure the van have a step stoop. My wife has bad knees and it was difficult for her to get in on the airport pick up. The return had a running board so then it was not an issue.

This is for the store near Newark Airport…Fair price, friendly service, great shuttle, easy process. Very happy and would use again!!Great guys at the desk thank you!!

Do not rent from ACE!!!Low price, low quality service. It was my second time renting from Ace Car Rentals at JFK and it’s the last time. First of all, i called for a shuttle and didn’t get through to anyone. I waited for almost an hr and no shuttle, so I took Uber. Got to the site and no one acknowledged the customers for half an hr, but employees were in n out of the office building. Finally someone took their blinkers off, and told us to wait to be called (which we were already doing). I peaked in the the front office door and 2 dudes were just chilling. An hr already passed, before I was called inside. I had prepaid for my car(3days), so I expected a smooth process. Dude offered insurance?($130), I told him I already have my own. Dude insisted that I take their insurance, which have never happened before. I vehemently rejected Ace’s insurance because I already have mine and it was very high cost. He persisted to offer a lower priced insurance, I irritatingly told him I don’t want your darn insurance. He smirked and still offered me a much lower insurance ($6/day). By then I was stressed out and angry. I said, “dude you really trying to take my money, just take whatever so I can get outta here.” Then he told me that they had to hold $500 on my debit card. That was ridiculous; I never had more than $200 held from my debit card at the other car rentals. I offered to switch to my credit card, he said it had to be from the card I used to prepay. Almost 2 hrs total I was there… Got outside to get my car and the car had all kinda scratches on the hood….. Ace is horrible. I don’t recommend renting cars with them. Pay the extra few dollars at the other car rental companies.

Great prices and staff, who held their poise during extremely busy time since they had plenty of cars at prices less than half of the main brands. Rented technically through ace rental evidently now part of this location. Car was Newer, clean, and sound (although tire pressure light came on once or twice when starting in weather that had cooled off a bit). Pick up and return was efficient and all staff strived to handle the lines as quickly as possible without losing their courteous demeanor. I will often be more understanding when paying well below competition prices but ace/drivo met all top standards without regards to price.

I liked the people that were servicing us, they were friendly and service minded even though the stress level with a bunch of people waiting could understandably be high. But they handled it well.I have to give them a three star rating though because A: the car was not clean at all. The windows were so bad that driving at night could even be considered dangerous. The windshield was just a wall of reflected light from oncoming cars. They really need to pay attention to that. And B: they have no restrooms for customers. They couldnt even bother with a porta potty or something like that outside. They basically just tell you flat no. And if you leave and get out on the streets again, it will take you a good 15-20 minutes to get back to that side of the road. Its horrendous. A couple of us simply had to go, and we were in shock as to how hard it was to get back, and the fact that they actually have customers go through this, just to go to a restroom. That just shows such a lack of care from management. And thats why I give them a 3 star rating.

I got great rate with FOX on Expedia, for 16 days rent I saved almost $600 compared to Budget in EWR. Had a great Ford Fusion, great customer services. Shaun was very personable and so patient explaining all options I had on the rental including insurance coverage. He even came outside to show me the directions to my destination to Lakewood. The 16 days are almost up, the car was perfect.Thanks Shaun..The only issue I had: I wish they had signs or any clear directions in the airport terminal of how to get to their location. I had to ask several times about their shuttle pick up location.

Very comfortable prices and very helpful staff, however when I rented the car the front lights were not working and I found out when I was away in a different state. It was night time and it was very dangerous to drive with the front lights not working.The company should fully check the cars before giving it to the costumers to avoid any type of car accident!The rest was good, no other complaints!

This company is ok but seems to be in debt or trying to recuperate monies lost from COVID. Either or, they seem to try to take indiscreetly from their customers until said customer proves otherwise. They tried to charge my father a $500 smoking fee although they’re usually around $150-$250. Then they tired to pressure me to use their insurance at $16 a day oppose to Allianz which is $11 a day. Then when i tried to extend my minivan, they told me i can’t unless i use their insurance because online insurance isn’t sufficient; lies! You can extend with either online insurance or theirs. When i returned the van, i squared everything away because they were clear that i wasn’t the one to get over on. That is thr only reason i give them 3 stars . Other than that, i wouldn’t suggest using them until they start acting more better morally when it comes to scheming on their customers. That isn’t right. Do fair business !

This car rental price is amazing and the price is unbeatable. I definitely would recommend them to anyone. The representative Shaun was very professional, helpful and quick with check-in and out process. He was very informative and knows his job, hes a very good asset to try his company.

Amazing service and affordable price. Friendly associates. Shuttle driver to airport was polite and helpful. Made us out of towners feel welcome. Will definitely use again on our next trip to NJ. THANKS ACE and DRIVO !!!!

I had a very positive experience here. Because of unplanned events, I ended up having to extend my rental several days and was also delayed by traffic driving back. Everyone I spoke with was very helpful, kind, and professional, especially Ahmed and Shaun. Would definitely recommend as a good option at Newark.

I rented a car on Saturday and I was amaze at how nice and polite SHAUN was. I had left my phone in the car that dropped me off to pick up the rental and he helped me contact the driver even though it was extremely busy. This will definatly be my rental place moving forward.

The car was fine . But the price wasn’t when I reserved the car it was 242.00 when I got there they made me add their insurance on the car although I have full coverage because I was using a debit card and not credit card which cost me an additional 200+ then 300 deposit which I don’t mind the deposit but the additional 200 brought my total to 712 and I had to get an Uber to the airport on the return since they don’t start airport shuttle until 7am. It was very expensive for a basic car for 4 days .

I’m not sure why there are so many bad reviews about this place. I had a perfect experience! From the staff, to the reasonable prices and adequate rental. Everything was excellent! I would definitely use Ace again in the future! My son even left his iPad in the rental and they called immediately and they even worked it out so they could mail it back to me because! Seriously thank you for a great experience!

This was my first time renting from this establishment and I had an issue with my first car they gave me and they were very accommodating and gave me a second car. The customer service representative were very professional and pleasant. They couldnt apologize enough for what happened with the first vehicle. And shopping around their price was great. I would recommend

Last week I had to travel to NJ on an emergency, I looked for options to rent a car and the prices were too expensive, I found this option from DRIVO and started reading the comments, when reading them I thought that the bad comments were more the responsibility of the clients that the business, I made the decision to give it a try and I was correct, indeed what I had read, I arrived at the NJ airport, I called and after 10 minutes they picked me up, I took my proof of insurance, my credit card with which I made The reservation and no problem, 4 days for 320 dollars, 200 deposit, Santa Fe 2021 in excellent condition, there was a client trying to rent a car with a Best Buy gift card (credit) and the worst thing is that she was very upset Because they did not accept it, those types of people are the one with the bad comments, the attention of Mr. Ahmed was excellent, thanks for your attention friend, I can only give you 5 stars because they really deserve 10 excellent attention ...

The main problem if you are short on time and have to wait for the shuttle you will be in trouble. Also getting picked up from airport takes way too long. Other than that the car was good and the people were friendly.

This place is awesome! Efficient and friendly people too! Thank you Blerina, Serina and Ahmed for making me smile! 🚗💜

This is the absolute best rental company Ive ever had the pleasure of dealing with, the service was top notch, the prices are reasonable with no hidden fees. The cars are new, clean and dependable. Drivo Rent-A-Car will be my go to from now on. Kudos to an AWESOME company with excellent service!!!

Friendly people, quick return to airport (off site shuttle) and good prices for clean, low mileage cars. I rented twice in two weeks.

I never heard of this car rental place before but they have great prices and a good selection. Last thing to end my experience was the awesome customer. I will definitely tell people about Drivo Rent A Car and this will be my new rental place everytime I fly into town!Thanks

The rental offered a shuttle from the airport. They passed me twice before stopping to get me. The car I rented was an SUV. The car was NOT cleaned on the inside. The seats had dirt on them. The wheel bearing was bad. It made this horrible noise while drinking. This was the worst rental ever. I will NEVER use Fox, Avis or Drivo again since they are all affiliated.

BEWARE OF WEBSITE PROBLEMS (TAKE SCREENSHOT OF PRICING)09/23/21 UPDATE: Nick from Drivo was able to figure out the details and honored the original rental agreement from my 2nd experience. In the end, great customer service.1ST EXPERIENCEPlaced a reservation through Priceline for a great deal. The shuttle from Federal Circle (JFK) to the DRIVO office takes a while. Approximately 2hr ordeal after everything. You have to call them or else they wont have a clue. Tires were squeaky on corners and the dashboard had a Malfunction error screen as well as Key Battery Low 25 min after driving off from the lot. However, the car was still driveable throughout my rental agreement. Overall experience, average with a few hiccups. For the price, I gave it a pass.2ND EXPERIENCE - (THIS IS WHERE I FELT SCAMMED. MAKE SURE YOU SCREENSHOT THE PRICE BEFORE SUBMITTING!)After receiving a 20% discount code via email, I decided to give them another try. So I went online directly to their website and signed up for a reservation at the Coney Island (Brooklyn) office. After submitting my credit card information on their website for a grand total of $700+/- with taxes included, I received no confirmation email. (I thought that was kind of strange?) The following day I go pick up the vehicle, they had my reservation on file but the grand total was $1,200 instead of the original $700. Almost double the price! Stuck without a car reservation, I had to bite the bullet because I needed the car the next day and did not have time to look for other cars. A very shady business tactic in my opinion.

Great rental place… customer service was great.. reasonable prices, will definitely go back….

I visited New Jersey during my vacation and I tried Drivo rent a car for the first time. Out of my previous experience with other rental companies, Drivo was the best. Especially, for the cheapest price in the local area, I got reliable and absolutely clean SUV - Nissan Rogue. And the customer service was on the highest level, call centre guys are always there to help with any questions. Will definitely use this company in the future again!

DO NOT RENT HERE. This place is a big scam. They have a different address than the one on the map. They purposefully have different addresses so you can not find them when you want to return the car. It took 3 hours to find them with GPS as the address on the rental jacket is different than physical address. Not only they charged me additional driver which I was the only one, they charged me for insurance even though I refused insurance. They also added bunch of different charges. Totaling $357 for a one day rental of standard car.

First time renting a car from Drivo! Picking up and returning the car was fast and easy. Customer service was great. SHAUN was very patient and polite. I will rent again from Drivo.

The vehicle check engine light came on and the car reduced engine power. Then the notification came on for maintenance required for engine oil and filter. The wiper blades needed to change and we were in a storm and the windshield defrost did not work as it should. If I could’ve given less than one star I would’ve, because I did not know if I would’ve made it back without the car breaking down due to the reduced engine power.

My experience in august 2021 was great. Since the car I had reserved was not available, I was upgraded for the same price. Ian who is very friendly and professional was there; he picked me up from JFK, took care of the formalities and gave all the requiered information. no bad surprises were received later!

I normally dont make comments or reviews, but I felt compelled to because of the customer service of Sereena. She was friendly, made our check in/out process easy by helping us through a couple bumps, and went out of her way to help calm my toddler down when he was having a meltdown. She gets 5 stars.

Con artists. Arranged rental out of Newark with them and was sent a default contract for over $300 for 7 days. I was ecstatic. I was afraid I wouldn’t be able to get a car, let alone afford one. At arrival I called for my shuttle to their offsite location and was informed that because I was late, my contract was canceled. The default contract showed 10:30 pickup. I was in Atlanta at 10:30. It was a connecting flight. Nothing in the contract showed a possible cancellation policy. I asked if they no longer had cars available. They said they did. I asked them if they expected me to open another contract. They said I could, but it wouldn’t be the same price. It was double the original and double my flight cost. I ended up sitting 4 days alone, unable to attend any pre-wedding functions. My daughter, the bride, had to drive all the way from west NJ to pick me up, causing her to cry. She left me at my son’s in PA who was working emergency for PSE&G for Ida cleanup and wasn’t available until the wedding day. 4 days I sat in an empty apartment. No nail salon. No rehearsal dinner. Nothing. They are con artists looking to make up rules to cancel contracts to get more money

The car was a dream to drive. The price could have been worse. I wasnt informed of the $300 deposit and i thought i had paid for the insurance so the total was a couple hundred more than i had budgeted for. Also had a frustrating experience with the shuttle. And the charges showed up in my account 2 days after i returned the car. But over all, staff was friendly and helpful and the car was amazing. Would for sure use this company again.

I rented from them for the first time and my experience was awesome. Customer service was great for the pickup & return. They will definitely get a return visit from me when I need to rent again.

Great experience. Amazing customer service and easy check-in and return! Very fair priced!

Will never rent here again.Horrible service.Bad condition vehicles .Gave me problems in the street and when i call phone number on the papel for road service after half hour in the phone someone answer and hang ip on me.i had to pay to solve the problem with the beeper and alarm on the vehicle .When i return the vehicle i try to explain my situation and did not receive the attention a costumer deserves.Costumer service is horrible.

Excellent service. Really friendly staff

Terrible experience. Vehicle only had 1/4 full gas tank. When I asked for a car with a full tank, they told me they would fill it for me if I waited 45 minutes. I didnt wait and ended up returning the car with more gas than I started with. The car was filthy... Carpet hadnt been vacuumed or wiped down. The USB port in the car wasnt working so there was no way to charge my cell phone while driving. Using the directions feature on the phone drained the battery and ran out before reaching my destination. As the saying goes, you get what you pay for so buyer beware.

Shuttle ride to the airport service is poor guy turns the whole bus around to get a phone for one of the passengers who left their phone in there rental car. Miss my flight.Could have easily called the desk to ask the center to hold guys phone. F- service.

Well they asked for a review so…Summary - YOU GET WHAT YOU PAY FOR. Lesson learned and won’t be back.Booked through Priceline. Upon arriving in Newark airport it was not the easiest place to locate. Luckily airport staff and others were able to help us take the tram and call the number to be picked up.After pre paying online - yes, great price - I was informed that since my PayPal was not verifiable I’d get to spend an extra few hundred on insurance for the car. This was upsetting as one of the perks for my personal insurance is covering rentals. Wasn’t too happy about paying an extra amount, but there apparently was no way around that.Then the car we had smelt like cigarettes. Which for me, I absolutely hate and turns my stomach. But after a coast to coast flight and going back and forth regarding the additional cost, I was over it.The next morning my girlfriend realized there was a tampon applicator in the door of the passenger side…and no, it was not hers…or mine.Luckily there are a few helpful people with great service. One lady who was late 30’s or early 40’s who was kind. And then another man with long hair was very adamant about checking us in and moving the returns along.

I had a good experience with Drivo/ACE, especially Sereena was super helpful and upgraded me without asking. Theyre a little bit further from the airport than the other guys, but have a shuttle to and from. It wasnt super clear on the website, but you do need to call and request the shuttle to come get you, but otherwise I had no issues.

Quick and easy rental experience. Sereena was great and helped us out (and even gave us a discount as we missed the airport shuttle). We’d rent from here again.

Our experience was great! Smooth pick up, slight glitch in the car size but we got a discount to get a smaller car. 🥰No problem...economy worked out just fine for us. Shuttle picked us up and dropped us off at the airport. I would use this company again.

I have to give 3 stars because:1) The car was relatively old and having some scratches.2) The lady served me in the ACE Rent a Car counter in JFK was not very much cooperative and she insisted me quite hard to buy insurance from the counter, although I bought online Collision Damage Waiver (CDW) insurance from ALLIANZ GLOBAL. She gave me hard time for almost one hour and finally compelled me to sign declinement of CDW, which kept me at risk for whole period of rental.

Sereena W. was very pleasant and accomodating...we really enjoyed working with her. I would use Drivo again because of my experience with her

The vehicle was not clean and had a lot of wear and tear inside. It didnt smell fresh and wasnt even washed upon rental. Even though it was only a 2018 model vehicle, it seemed to have been handled poorly. The tires were unbalanced, the transmission appeared to have problems, and then there was the tolling system. That was the worst! Even though the cars all have EZ Pass, you are charged an additional fee for using the EZ Pass device that nearly quadruples the rate you are required to pay for the tolls. It was not a good experience for me

Very good people and very friendly specialy that lady call May she very good in customer service 👍 👏 😀Thank you

I recommend everyone to work with drivo. They give the best out of the best. Thank you.

Truly the worst rental experience I ever had in my live. I knew people are greedy and crooked all over, but so many lies and cheating attempts I never thought a rental company would allow their employees to do in these new, digitally modern times.I’m obviously not Kim Kardasian with billions of followers, but I do have some myself too, and for sure I’ll make sure that everyone hears about my experiences with Drivo Rent-A-Car

They are fast and one of the best rental places I’ve gone to with good rates .. I will come back

I had a COVID-19 emergency in Jamaica and I had to extend my rental and Shaun the call center manager helped me I’m grateful

Make sure you read ALL rules and regulations on their company. Several customers in front of me were very angry because they didnt. You can be 21 to rent a car but until 25 they will charge you an under age fee. You better have a major credit card or get ready for more fees, you cant use your own insurance if you arent using a major credit card which means an extra $60 per day. Issues with matching priceline. That being said the men working their were awesome and very polite. They really tried their best even while being yelled at. The rules IMHO are not unreasonable. I dont fault them for company as theyve been working there since before it got bought over. The car was great, brand new and clean. Return process could not have been easier. Please be advised if you are renting from fox rent a car it is through this company. You will need to call upon arrival to let them know to pick you up at the terminal pickup spot. Shuttle only runs on demand. Now that I know these things though I would use them again.

My previous review of this car rental location for some reason got removed.Anyway, be careful with your trip here. Just like me, you might overspend because of the hidden fees, especially with the ez-pass usage fees and tolls.

I hate writing bad reviews. But I Had issue with my rental where my wife booked on Priceline with her credit card and listed me as a driver. Days prior to our trip, I had to travel early for a family emergency. My wife called ahead and learned that the “driver listed needed to be present.” I drove 90 minutes to the location to show my ID. But apparently, theres another problem: You Can’t be a driver if your name isn’t on the credit card. This caused a mess. 3 other renters seemed to have different issues with their rentals while I was there. I ended up paying a $200 deposit and $30 a day for insurance; couldn’t use my personal insurance.This issue, as I understood it, was Priceline should’ve allowed my wife to list me as a driver, but they did. The miscommunication between Drivo and Priceline costs me, the customer more money. Neither Drivo nor Priceline wanted to take any responsibility to help us out.I don’t recommend either of these entities. They had a chance to make things right, but instead chose to make the little guy eat the money.

Nigora took care of me and my wonderful car rental experience with Drivo! Awesome customer care! Great staff! Thanks for all your help! 😉

WARNING WARNING WARNING WARNING PLEASE DONT RENT FROM THIS PLACEThe Absolute Worst car rental company. The rentals rate are over priced along with the full coverage insurance. I paid for roadside assistance and when the car broke down all of a sudden it doesn’t cover towing and I had to pay for the towing fees out of my own pocket. The rental ended up costing me thousands of dollars .

3 1/2 stars the was great, I waited at airport 45min and had to call at least 2xs to find out if shuttle was on the way. When I booked I was told there is morning shuttle. When I picked up car I was advised of drop off box and no early am shuttle my flite was at 630a so i returned car night before and made other arrangements for airport ride, When I returned car i was told to wait for shuttle they were on a run.

My wife arrived in Newark this afternoon and rented a small Ford SUV from Drivo. The car has terrible suspension problem making it drift from side to side then a rear tire went flat. At 6:45 pm which was 45 minutes after renting the car she called Drivo for assistance. NO ONE ANSWERED THE PHONE !!! Instead after following way too many prompts she was connected to a tow service but get this... they couldnt come and repair the flat, they were too busy.

There a bunch of snake, smile in your face and stab you in back, especially this one character name devron, Always make sure you finalize everything on site. Look at all pictures before signing in/off for anything. There are sneaky in there. Theyll charge you for something days later. After they shake your hand. SNAKES....

Sereena was very very helpful and our experience with this car rental turned out Great!Eneida P.

WORST EXPERIENCE OF MY LIFE - DO NOT RENT WITH THEM. THE INSURANCE IS A FRAUD! THEY GAVE ME A CAR WITH A BROKEN BLINKER CAUSED MY ACCIDENT AND STILL TRYING TO CHARGE ME, KEEP MY DEPOSIT AND VOID MY CLAIM.

My experience was good. Great staff. Youssef, my rental agent, made sure I was happy and prepared for my 4 day trip. Very helpful

Great costumer service. My flight was delayed and they kept open almost an hour after closing time to ensure I got my car. Thank you for the service and understanding.

Sereena was great and accommodating wonderful customer service and great reliable cars too will rent from drivo again thx

Had booked an SUV for a camping trip with family. When I got there, I was told that they were out of SUVs and was given a midsize. But the car smelled strongly of smoke and when I said I cant have my young kid breathing this for three days, they downsized me to an Economy without even agreeing to a decrease in price. Very poor customer service.

Shaun was great and I will be renting all my car through them. BEST PRICES AROUND!!!!!!!

Considering the current prices to rent a car nowadays, which is outrageous, I got all of the accommodations of the larger car rental companies but at a lower cost.

I have ABSOLUTELY no idea why there are negative reviews!!! Fox car rental is most def a diamond in the rough...I called the newark location a week prior to my reservation to my ask questions and the representative I spoke to was patient and addressed every concern I had with no issue. The day of my reservation I called again to ask last minute questions before I took the drive to pick up the rental and again the representative I spoke with was patient and straightforward with everything. Once I arrived at the location I was greeted by Christian, and he was amazing, there are no other words to use for his service lol we even ended up talking about anime... he gave me the run down on the terms and conditions, extra fees and optional add-ons, etc. Tbh i thought this agency was too good to be true because for the total price for 3 days ($165) was hands down just awesome compared to other rental companies that Ive tried which were a headache. I know im saying a lot but yesterday was my birthday and to get put in a BEAUTIFUL, clean 2020 rental for the mentioned above price was so satisfying. THANK YOU CHRIS FOR YOUR SERVICE AGAIN IT WAS AN AWESOME EXPERIENCE and I would definitely rent from you guys again!!!! :)

Got banged for ez pass even tho I had my own. This is thievery.

Solid rental car agency. Nigora was great. Not at Newark airport, but provides shuttle service there.

This rental is off the airport and charged additional fees and gas when tank was filled before returning. Will not be using again- NOT RECOMENDED

OPINION: Unethical, immoral, quite probably criminal...... Under no circumstances should you rent a car here from any of them.... It appears that Fox, Drivo, Ace, and Economy rent-a-cars are all run by the same company with the same staff and premises (probably owned under some top-level LLC).... I placed my booking through Europcar online. The booking (I had a printed copy) showed it included; unlimited mileage, supplemental liability coverage (SLI), damage and collision protection, and all mandatory fees and taxes.... After a sketchy shuttle-bus ride that took me to an even sketchier building, the real adventure began; starting with the attendant telling me that none of what was included was actually included. After I showed him the paper reservation, he told me that it was not how they did business and I will have to take the issue up with Europcar.... The conversation was getting even more uncomfortable and my spidey-senses were tingling. Then he (thankfully) cancelled the reservation and told me to take my business elsewhere.... I went into the parking lot. Got on Budget.com. Secured a rental. Called an Uber to Budget. On the road shortly after.... I have used Europcar in the past while in Europe and never had an issue. But if you use Europcar and their Franchise in Newark, after reading this warning, then doom on you.EDIT: I am not a fake reviewer... The location is tagged in the review. There is no point in sending an email. I suffered no monetary damage (since I didnt complete the rental process because I realized I was being scammed) and I dont want to waste any more of my time.... This is just a warning to others.

The only thing missing was the e-z pass which was suppose to be includded but it was not😩I had to buy one. If there was a fee includded for this service zI hope I get my refund👍All concidered, I would recommend your company to friends and family.Yours trully,Jose

Everyone was VERY helpful and friendly. I was so impressed with the service as this was my first time renting and being in Newark.

They tried to force me to pay for additional insurance that I had told them I have but after much tears and fighting eventually they lent me the car under my cover. Car was in good shape!

The office is outside the airport, when I arrived I was a bit frustrated but Shaun was warm welcoming outstanding outstanding customer service made me feel at home.His ability to deal with customers and make them feel like part of the family is outstanding. I highly recommend this company because of him and sure will do business their again.

I rented recently from Drivo at JFK. The staff were very helpful and personable and the rental rates were far below their competitors.

Its a nice place to rent a car, very easy and fast

Even if you pre-book your rental, prepare to wait in the rental office for 45 minutes while staff argues with other customers. fees charged are exorbitant (company charges the customer an extra $7 on top of the toll fee for going through a toll). absolutely terrible service

Flew into nj for a funeral and this company bent over backwards to help make this car rental affordable! My family and i can’t thank you enough. Solid company and staff! I’ll absolutely refer them and return!

Easy and fast!! Pricing is fair. The agents explain everything well. Negora and Sean are super helpful and friendly! Thanks!! I would and already have booked with again!!

Drivo car rental was super helpful for our trip to NJ/NY. Quick and super helpful! Ask for Nizoral Ganieva, shes a doll!!

Excellent service new car quick shuttle and great price. Employees went extra to give super experience

Getting from JFK to the pickup location was easy. The van was promptly dispatched. And I do have to say that the car was exactly as described when I made the rental arrangements. Heres where they lost me as a future/repeat customer. In all my years renting cars I have never had to provided a copy of my own insurance card when declining to purchase rental insurance. Never!!! The person working the counter insisted that I give her my insurance card. Being 1,000 miles from my own glovebox, that was an impossibility. So, the only way I was driving off the lot was to purchase their collision insurance. What a rip. Had there not been a shortage of rental cars at other agencies I would have dug deep and brough my old New Yorkness to the fore and told them where to stick their car. Well see how this gets resolved when I file a clain with. American Express. I sure hate being held up. It leaves an awful aftertaste.

I had an awful experience here. I was downgraded and the price was not adjusted. I was told it could not be since I had prepaid. Also, I asked for the toll service, which did not work going through the tolls, so I paid the tolls in cash and was then charged for them on my card.

No hassle, no surprises and helpful and friendly customer service.

We waited an hour and a half for the shuttle to pick us up at the airport. When we finally picked up our car, my children literally kept sliding off of the seats due to the amount of wax/polishing agents on the upholstery. We drove with the windows open in an attempt to air out the chemical smell.

Clean vehicle no problem with vehicle great prices 👍 👌 👏

Sean is an excellent professional salesman. His customer service skills are bar none. Will always use Ace)))

Stay Away from these people. They blind side you with last minute fees when you book through a third party. They also fail to tell you when you pick up the car that they are smoke free cars even though the car has clear signs of smoking damage to the interior when you pick it up. Finally they ask for a deposit if you use a debit card and a third party to book using a debit card. My company writes off my charges when I rent cars to travel and reimburse me for the charges. If thats not your situation dont rent from here. In my case they got an extra 700 out of me at the checkout counter that, if I didnt have it, I would have lost the 500 I spent for the week long rental and insurance from the third party. I rent cars for work all the time but never will I ever use this company again.

Rented a car using priceline with Fox.At the airport no sign of shuttle.Taxi driver do not know how to get to the rental location as it is marked as drivo on the map not Fox.An employee in training took over 30min to complete a transaction.The personnel demanded a proof of a liability insurance on the spot, different than a damage insurance, if not available you must purchase an additional ~20/day insurance.

Serena was excellent, explained everything in detail, was friendly polite courteous. It was a pleasure doing business with her.

I rented a van from this place. The van had a front bumper cover with a part of it hanging below and I made one of their employees aware of it prior to taking the vehicle. He assured me it would not be an issue because he had noted that the bumper cover was damaged. He also said there was no other van available as the others were covered with snow. On the highway the bumper cover rattled and periodically made contact with the road as the vehicle moved. When I brought the vehicle back, a part of that same side of the bumper had a visible crack on the front side, directly inline with the loose part of the bumper that was hitting on the ground from time to time. They attempted to pin it on me but I disputed. Later they said I wont be charged. However a few days later I noticed that they kept my $200 deposit. I called them up and they said they decided to keep it because of the damage on the bumper cover. This was despite the manager having assured me I wont get charged for it. They even gave me an invoice supposedly indicating that my $200 will be refunded.Other bad issues included a cigarettes smell that I picked up when I rolled up the windows after driving off their lot. Their car also had a Change oil light on. Not to mention there was still some trash, presumably from the previous renter that was left in the car. The place is unprofessional and dishonest. I will continue to fight through legal and other avenues to ensure justice.

Car was ready when we arrived. Very easy check in and very friendly.

Experienced an issue with a third party rental company. Sereena did everything in her power to resolve the issue and made sure that I was able to rent a car for my Thanksgiving Weekend trip! I was extremely impressed with the care and top notch customer service. She is a gem of an employee! Definitely helped ease what could have been a ruined holiday weekend! She needs to teach a customer service class company wide and Drivo will be a WORLD CLASS rental company!

Great price without any of the airport taxes. Car was clean and the customer service I received by Serena was top notch. I’ve rented from many locations and this by far was one of the best experiences that I have had. Highly recommended!!!!

Shaun and Serina were awesome. They picked me up from the airport as soon as I landed. I was tired, and my car was ready. I called Serina because I was going to be late she told me not to stress I have until 6pm. They are so incredible and my car was clean and full with gas. Shaun made shore I new how much I would be charged and that I understood the charges coming out of my bank. They will forever have my business.

This is an overdue review for Chris from EWR location who helped me on 11/3/2020. I truly appreciated Chris top notch customer service! He was SO helpful and made my car rental experience pleasant and easy. I highly recommend Drivo and Chris for car rentals. He was so wonderful, and because of his excellent help, I will continue using and recommending Drivo to rent a car again without hesitation. Thank you so much for all your help, Chris!Stay safe🙏!!!

The car smelled like cigarettes and also veryunsafe car that was given to me didnt find out till I put the car on the interstate.Car was shaking and the brakes were pulsating do to bad brake and rotors. Need to service car more often before given cars to customers.

Rude staff. Not helpful in resolving problems and slow.