I have stayed at dozen of hotels in 130 W 44th St, New York, NY 10036, United States This was on the top of the list of best stays/experiences ever. Staff was very hospitable and there for every need of mine. Thank you so much.

A real dream place. Many of my friends, visiting New York City stayed there, and they can’t wait to come back!Chatwal is a luxury hotel located in the heritage-listed Stanford and White building, restored and renovated in Art Deco style by architect Thierry Despontin. It has a “Producer’s Suite” with its own private terrace with a private pool, private garden, and private patio.Each of the 86 rooms is individually designed, with floor-to-ceiling windows, and the top floor offers exceptional views of Manhattan. The hotel is a traditional Jazz Age theater and club that has been transformed into a first-class American restaurant for travelers seeking a more intimate experience than the traditional New York City theater. This luxury boutique hotel features suitably relaxing outdoor areas and is located on a cobbled street in the heart of Midtown Manhattan, just blocks from the Hudson River. Each suite has an outdoor terrace and guests can relax in the Crosby Bar and Terrace, which serves as a private terrace with a private pool, private garden, and private balcony.Guests can enjoy the gym, projection room, and salon, and you will be forgiven for the fact that this boutique hotel has an adjacent bar and a covered sandy terrace with a private pool and private garden.

Clean rooms, nice staff and very good breakfast. The Location is central and in a nice neighborhood. Ive stayed here 3 times and still havent had any problems

This hotel is absolutely amazing! Small and intimate, but no detail has beeen overlooked. The accommodations are well appointed and exceptionally designed, the added outdoor terraces are such a wonderful surprise in the bussle of the city.Every single square foot of this hotel is well thought out and impeccably executed. Attention to every detail is evident, leather bound built-in closets and furniture, frette linens, turn down service places frette floor mats and cozy slippers on both sides of the bed, ipad controls for lighting, draperies, climate control. complimentary water, umbrellas; really any item you may need is at your fingertips.The bath is luxurious with heated toilet seats, bidet, in-mirror tv, soaking tub and relaxing rainshower. The public spaces are classic art deco, transporting you back to the golden age of NYC, and the staff is beyond friendly and helpful. The complimentary red mercedes car service takes you within a 20 mile radius, with a skilled driver. No need for cabs or uber!

My wife and I stayed at The Chatwal December 3rd-7th. We were in NY to see the holiday decorations. Our stay was simply wonderful. We stayed in room 410, and it is quite large by NY standards. The room is well appointed, has a large bathroom with 2 sinks, and a roomy shower.The bed is very comfortable. The room was quiet which was a nice surprise. The staff were all just great! Everyone is most friendly and helpful. The Lambs Club is a very nice place to eat. We ate a marvelous breakfast there every morning. We also had drinks in the upstairs bar which was quite nice. The location cannot be beat, right in Midtown.

The Chatwal Hotel has a unique, stylish decor that you would enjoy. The restaurant has great food and the bar makes fantastic drinks. I recommend the Tequila Mockingbird! :-) The hotel is near restaurant row and close to many broadway theaters. My wife and I have been here twice. It offers the NYC experience - shows & restaurants - for a lovely date night.

I am platinum but did not get any platinum upgrade or anything to write home about. When I travel to NYC for business I probably will stay at another Marriott hotel that gives more platinum benefits.I think the hotel would be great for a vacation or family but not so great for business travelers like myself due to lack of upgrade, lack of club lounge, any special platinum amenities, etc. Also, I noticed that pretty much everyone on my floor got a newspaper delivered on their door every morning except for me (not sure why, I was never asked if I wanted one.) Also in the morning when I had my shoes shined and garment steamed (which was great for business traveler like myself) the person returning the shoes and garment rang the doorbell about 4 times and work me up 30 minutes before my alarm was set to go off. This caused me to lose valuable sleep (I am not a morning person). I had informed the person on the phone when I requested the shoe shine the night before that they could leave it on/outside the door. No one told me I would be getting the doorbell being rang over and over until I answered in the morning or I would have said never mind, no shoe shine needed.Certain things with room were strange - for instance, my end tables in the room were put on top of hand towels. Not sure why. Seemed a little trashy to have it done this way, not classy like hotel was supposed to be.Also, in the morning when I needed a taxi, I asked the doorman to get me one, but he said it is difficult on the street the hotel is on and that I should just hire a car service or walk to the corner. This was particularly not helpful in the cold when I was expecting to travel to work. I did not have a rideshare app downloaded on my phone so the fact the hotel didnt have a way to get me a taxi in the morning was a big deal breaker and inconvenience. Room service was super prompt and helpful. So that was great for a business traveler. Food always came faster than they said it would. Bed was also very comfortable and I liked the blinds that were remote controlled.

We stayed at the Chatwal for three nights and enjoyed in room dining and a meal at the Lambs club. Everything was excellent from check in to dining. Very close to Times square in an excellent location too. My partner has dietary requirements and these were met with no problem Wished we could have stayed longer

I spent three nights in New York for a girls trip with my daughter and mother. We booked the Chatwal for location and on the recommendation of our travel agent. Im so glad we did. The hotel was perfectly located for our focus on seeing theatre and visiting Rockefeller Center. In the midst of the crowds, holiday tourists and bad weather the hotel was a welcome reprieve both midday for a quick stop and at the end of a long day out! Even when the hotel lobby was busy it was still calm and welcoming. The staff was attentive and thoughtful. The rooms were spotless and huge for Manhattan. The art deco style is beautiful and felt like stepping back in time. We had room service and ate at the Lambs Club and both were excellent. I would definitely stay at the Chatwal again.

At first, I was disappointed that a Grand Deluxe King was actually not the same as what I saw in some photos. The staff assured me the room I was given was larger than a Deluxe King, although some Grand Deluxes were large enough for a love seat. Mine was not. This really didn’t matter though, and I didn’t pay much more for the upgrade from Deluxe to Grand Deluxe, so I get it. May help to clarify this for guests though. Otherwise, staff knew my name, asked how my broadway show went, and surprised us for our tenth anniversary. I felt at home there and loved the history of the hotel and the Lamb’s Club. I would stay here in this hotel full of character again over any chain luxury property. This is very minor, but Peloton bike was not equipped with SPD clips as some non-hotel websites advertised, which means I brought the wrong shoes. I highly recommend getting dual SPD/cage pedals, which are standard at most hotels and five riders more options. Management seemed really open to this suggestion.

Would be great if the place actually picked up their phone..

We were hesitant in staying at a hotel so close to Broadway but we had theater tickets and we thought it would be wise to look into staying close by. Found the Chatwal on Marriotts web site and was familiar with their Luxury Collection Hotels as we had stayed in a few already and we loved our experience. The Chatwal lived up those high expectations. We loved the Art Deco look and how spotless the place was. Very nice room, adequate fitness center and a world class staff. Everyone we met treated us like royalty. We were so impressed with how friendly and attentive everyone was. Cant wait to return...

Mr. Verma has an incredible team. Each one of them is so dedicated to make one feel we never left home. Hats off to you sir and your amazing team. You and your property should be seen as an example by all of Marriott staff worldwide and be sent here to be trained.

Very good placeGood environmentGood hospitality

Hotel was beautiful and service was friendly and impeccable! I had the Zen suite for New Years Eve and it had a perfect view of the ball drop! Our terrace was fabulous which included a fire pit! Only way to bring in NYE as the confetti rained down upon us! Would only stay at the Chatwal when visiting NY!

Had a wonderful time at the Chatwal with my wife for her 50th. They were very welcoming and sent a half bottle of decent wine as a welcome gift for her. So appreciated. Rooms are good size with unique decor that was very cool. Great place to stay if you are going to shows in New York or need to be around Times Square. And, to my surprise, has a nice fitness room with Spa and hot tub and small lap pool.Gracious and caring staff there to help with anything you need. I would stay there again.

Huge disappointment. Selected their third tier suite for a Monday - Wednesday stay ($44 for breakfast). As it turns out that breakfast is continental; coffee, juice and bread. The deluxe or premier suite is a tiny room roughly 10 feet across max at the widest part in shabby condition with cheap decor. The lobby, lounge and restaurant are dated and uncomfortable in red leather, chrome and black glass. Overpriced bourgeois sums up this hotel.The Chatwal is not five star by any stretch of the imagination. There are several superior four stars for half the price, and a handful of comparably priced five star options insurmountably better in quality experience.2 stars for the friendly staff and the berry smoothie the chef was gracious enough to make in lieu of the $44 continental breakfast. 👎🏻👎🏻👎🏻

The Chatwal was a wonderful hotel and first rate in everything. When youre going to NYC, the Chatwal is a first class property all the way. The location is excellent; right in the middle of Manhattan with easy access to everything. Times Square and Broadway are just around the corner as is Bryant Park and other attractions. Very centrally located.Personnel there were courteous, professional, personable and friendly; its truly a top notch property.Our room was rather large for an NYC property and there was very minimal (if any) street noise.

I love everything about the Chatwal except that its so close to Times Square. This means fighting crowds (if on foot) and traffic-flow difficulties (if traveling by car/cab). Even professional NYC drivers consistently fail to anticipate that they cant turn left on 44th St. directly from 7th Ave., so build in extra time if you call an Uber or black car. However, the Chatwal really is such an exceptional property that the location-related headaches are well worth it. The butler service is unparalleled and has made my business trips far more tolerable. Ive reclaimed the 20 minutes Id ordinarily have to spend ironing by trusting that task to the butler. To me, thats a phenomenal amenity. The food at the Lambs Club is excellent, and makes room service dining exciting, rather than dreary. The fit and finish of the rooms and suites is outstanding, and the bathrooms are especially impressive. The striking black marble, in-mirror television, heated/bidet toilet seats, and rainforest shower are beautiful and uncommon touches, even in the world of five-star hotels. Finally, if youre traveling for theater, even the location of the Chatwal is a plus--the hotel puts you in easy walking distance of all the major Midtown theaters.

This Boutique hotel was absolutely fabulous. From the time we were welcomed in the door, to the time we checked out, the entire staff always went the extra mile to be sure we had an awesome experience. Customer Service and personal attention at its Best.

The Chatwal is an excellent hotel for a NYC vacation. Its centrally located a half block from Times Square. Walking distance to all the important theaters, restaurants and tourist destinations. The staff is friendly, professional and responsive. Youre welcomed immediately with chocolates, personalized note and endless amount of bottled water. Were a family of four, and we loved our stay.

The Chatwal is a small luxury hotel located just off Time Square, which makes it very convenient to the theater district. The location on 44th street between 6th Avenue and 7th Avenue does cause some difficulty getting a taxi or Uber ride from the hotel, but the staff was helpful in directing us to an easier pickup area. They have a car on site for transportation within a limited radius, though during our stay it was not always available. The staff are friendly and very helpful, and there is a very nice upstairs bar. The restaurant is small and the selections limited, but that is what you’d expect in a very small hotel. It’s a hidden gem in an area full of very big and ordinary hotels, and if price is no object I enthusiastically recommend it for your stay in the city!

Two days before my husband and I were to arrive in NYC our hotel room was canceled unbeknownst to us. At the last minute we were able to get into the chat wall and boy were we so thrilled ! Had never stayed there before and I will be staying there again!! Tucktaway right in the middle of the theater district was a beautiful, elegant and calm environment. From check in to my martini everything was done with precise excellence. The doorman with the braces was always friendly helpful and professional. Was truly proud to carry the red umbrella all over the city that weekend with the Chatwal name on it.

The Chatwal Hotel in NYC experience was the best! It was my Mothers 90th Birthday to celebrate at the Chatwal. If i were wealthy, I would show my appreciation giving Nico and Vita a $1000.00 each but can only give a thousand Thank yous to both of them! The two of them were so attentive and gave the feeling of being taken care of in every way possible, they did it brilliantly! I wish you could do something special for Nico and Vita at the NYC Chatwal Hotel for the most loving attention to us! We stayed in the Garden Suite and we will be back! We loved our room and had everything and more for our enjoyment staying at the hotel! There will be flowering referrals for our family and friends to plan a trip to stay at the NYC Chatwal Hotel and especially request any assistance by Nico and Vita for the most unforgettable experience!

My husband. and I went for a getaway to see shows. The hotel was a wonderful. Great location. I highly recommend the rooms with a terrace. It was having your own private paradise in a busy city!

We love NY and come here for often a quick getaway from DC. We found the Chatwal through booking with Delta. We read the reviews from Travel Condé Nast and booked it! It was an amazing experience from the moment we were greeted. Fantastic customer service, beautiful suite, and wonderful amenities. It so nice not to have to go somewhere else for a spa massage or facial, quick bite and drink when you can experience in one place :).

Loved this place, the room, the service, the staff and ambience. Of course, the place of pricy, but a good one time experience of luxury.Although will rate this below St. RegisI did not get a good view room, but then, I also stayed in the cheapest room. The gym was below average, just two treadmills and few weights. The swimming pool also below averageThe ambience was exceptional tho, the lamps, the desk, beds and the dining area downstairs as well - felt I had come to a different place altogether and not in NYCThe washroom and shower heads are also great, and you just feel like taking a bath every now and then.

Thoroughly enjoyed our overnight stay at The Chatwal. Lovely staff and property. Well appointed room. Will definitely recommend to others and would stay here again without question.

Excellent service - terrace king room MUCH smaller than it should be for $750/night. Bathroom was roomy and wonderful as they go. Didn’t get offered an upgrade as I should have with status like last time and no real amenities to speak of beyond a free newspaper. Smaller nice boutique like hotel.

We enjoyed a wonderful stay at this beautiful hotel. The staff was excellent and the environment was wonderful. I would highly recommend staying here on your next visit to NYC!

Had the most amazing 7 night stay over Christmas with my husband and 18 year old twins. We stayed in the garden suite, two bedrooms with ensuite luxurious shower rooms. I have stayed in many hotels in lots of different countries but the Chatwal has now overtaken my previous number 1 hotel. The staff are a credit to the hotel, each and everyone of them. Nothing was too much trouble and all were very friendly and efficient. They responded to my request for a Christmas tree and decorations in our rooms and made it special for us. Even though our twins are 18 the staff placed stockings on our door for them Christmas morning, which went down very well with them ;)The hotel itself is far better than the website photos show. Extremely clean and beautiful decor. The beds are very comfy and the rooms so quiet even though it is a short walking distance from Times Square. Our only negative was the high costs of both the well stocked mini bars and food, especially breakfast, much more expensive than anywhere I have previously stayed, but that is the only negative in an otherwise fabulous stay! Thank you to all the Chatwak staff! Almost forgot to mention the Spa area, small plunge pool and jacuzzi but beautiful and very relaxing. The shower rooms in spa area are superb!

The Chatwal is an outstanding hotel. Superb, comfortable rooms. Super quiet. Attentive and friendly service. Great food and drinks in the restaurant and bar or delivered by room service. If you like Times Square, you are steps away. If you do not, just turn towards Sixth Avenue when you leave the hotel door, and you would never know Times Square was behind you.

The chatwal will offer you a truly exceptional experience while staying in midtown Manhattan. Its location although only half a block from Time square is relaxed and calm, youll find the chatwal being a smaller building only about nine stories in comparison to the larger buildings nearby, the smaller size translates to well-maintained grounds and rooms throughout the property. Its location is second-to-none as far as catching a Broadway show or just enjoying a special event in times square. I truly recommend you stay at this hotel for an outstanding getaway.

The Chatwal is an oasis of peaceful elegance in mid-town Manhattan. Gracious staff, welcoming lobby, gorgeous and well-appointed room. Very rejuvenating stay.

This hotel is a beautiful boutique hotel in the heart of Manhattan. Right in the middle of Times Square, the location gave us plenty of good food and activity options in walking distance. The hotel is very pretty with classic decor. The room is extremely comfortable and cozy with royal furniture along with updated features such as digitally controlled lights and room temperature. The bathroom was gorgeous and recently updated with a heated toilet seat, TV in the wall, and a large powerful shower. The hotel also houses a small pool and excercise gym which is very rare in Manhattan. Finally, the staff is a amazing! A friendly door man. Natalia is a sweet and helpful receptionist. Adam was also extremely helpful and courteous. He walked us through the reservation process and ensures that we were guaranteed late check out. I would definitely return to the hotel, I strongly encourage others to stay at The Chatwal on their next visit to Manhattan!

We were in NYC for a short stay commemorating my long-time companions birthday . Wanting it to be a special stay, instead of choosing one of the larger hotels, the Chatwal caught my eye when I researched alternatives. The Chatwal delivered beyond any expectations I had. It is a landmarked building with an awesome history that has been converted into a luxury hotel. Its beautifully appointed and the staff were great. We enjoyed the stay and will certainly choose it again .

The Chatwal treats its customers like royalty from the time you pull up to the doors until the time you leave. Staff very courteous and attentive. Room service was quick, bed very clean and comfortable along with the bathroom which was exceptionally nice. Night time security was on point. The feel of the place from the time of walking in was nice, cozy and friendly. Looking forward to my next stay in New York City with The Chatwal, 5 star service with a 5 star customer treatment!

Love the hotel... the restaurant and upper bar is spectacular... service beautiful... love this place and the gorgeous rose smell.

This was our third time staying at the Chatwal. The location is great for navigating all over Manhattan. The rooms are well appointed and quiet. Adam, the front desk manager provided exceptional service and is the perfect compliment to this boutique hotel! We will return!

Just steps from Times Square, the location of the Chatwal is unparalleled. But once you step inside, youre surrounded by an oasis of tranquility. Its like stepping back in time to the 1930s with shiny chrome and smartly dressed staff. Sit at the lobby bar and enjoy a tasty cocktail prepared by a smartly dressed bartender. The rooms are nicely sized for Manhattan, with leather covered closets and soft, luxurious sheets. Linger under the heavy rain shower head and indulge in the high end amenities. Need something? A quick phone call brings a cheery staff member to your door in minutes to make your experience heaven.My husband and I go every year to celebrate our anniversary, and every year I am ecstatic with the experience.

Stayed here for one short, but wonderful night. The accomodations were very new and luxurious. All the high tech and comforts were present. All the front staff were friendly, thoughtful, welcoming and helpful from the moment I entered. Items or preferences that I usually have to remind a hotel about were already handled by The Chatwal when I checked in (e.g., foam pillows, late check out request)....this hotel actually reads your profile and special requests in advance of your stay! What a wonderful surprise. I felt quite at home here. Small requests were graciously handled (e.g, switching start times of a spa treament by 15 minutes, trivial but often impossible to do elsewhere). Lobby bar was lively; breakfast and service at the restaurant (Lambs Club) was very good and looks to be a fun place for dinner. Hotel is tucked away on a quiet street but steps away from Times Square. I did the short walk to all the fifth avenue shopping in about 12-15 minutes. Ill definitely be back, with the family in tow in December. Great work Chatwal....Im only worried that you will become too popular with celebs and smart travelers and Ill never find a room available again!

A five star hotel. Polite and efficient staff. Very service oriented. Rooms and breakfast were as good as I have found in other five star properties. Only complaint was I had to wait to check in for three hours.

I had the best stay. The staff was extremely attentive and friendly. The little details and attention really make the difference. The amenities in the room were wonderful. Wifi, tv channels, etc.Steven the door man was great. The location is very accommodating for shopping times square Broadway shows and so much more. I would recommend to everyone. Marc

First time for our stay. It was absolutely delightful. AHMED greeted us with a beautiful smile and when we left, he was still smiling. The room, Food, people, restaurant and bar was fantastic. Ill be back.

This hotel is one of my favorite places to stay in the city. The rooms are lovely and the service is top notch. The restaurant is AWESOME!. And it is conveniently located. All in all the hotel is well worth a visit.

Our stay at the Chatwal was so memorable - located in a perfect position in the middle of NYC on Times Square. Our room was spectacular, and the service we received was the absolute best that we received from anywhere across the world.We cant wait to come back next year!

Great location and the staff were very friendly and called you by name! Would stay here again for sure. Rooms were nice and clean. Housekeeping were excellent with room being cleaned early ready for you when you returned.They were very attentive to every need we had!

Great location and the staff were very friendly and called you by name! Would stay here again for sure. Rooms were nice and clean. Housekeeping were excellent with room being cleaned early ready for you when you returned.They were very attentive to every need we had!

This is our second visit to the Chatwal. Once again, we thoroughly enjoyed our visit and the attentive nature of the staff. In particular, Jacques, our favorite NYC bartender and Brian the head butler were outstanding in their personal attention to our needs. Jacques is so personable with a ready smile and handshake and he mixes an outstanding cocktail every time. It is worth noting that we first encountered Brian in the elevator. After that we consistently ran into him in public areas of the hotel. He was always warm and welcoming and recognized us immediately every time we saw him with a ready offer of assistance for anything we needed.Our only disappointment was at check-in. The staff wasnt able to upgrade us based on our platinum status (which we clearly understand is based on availability within the hotel). More importantly, we were not informed at checkin of our options for our platinum benefit. We had to stop by the front desk to specifically inquire about this benefit. We were given the benefit, but it should have been offered proactively. At that time, we also informed the staff that we would be open to a mid-week move if any upgrades became available, but we werent contacted about this possibility after that conversation.We also dined at the Lambs Club on Saturday evening. An excellent choice. The sommelier was outstanding and obviously knew his wines. (unfortunately, I didnt catch his name.)

This is the second time Ive stayed here. Both times the rooms were great and AMAZING bathrooms, although the single queen had a smaller room but even more amazing bathroom then the 2 doubles room, but this room was very grand. This place has a doorman and is super quiet for being so close to times square.

The Hotel was very chic and has exceptional decor. The rooms were excellent! Very clean and comfortable. Employees were absolutely very friendly and willing to do anything to make your stay exceptional. We will stay here again when the time arises. From the moment you park in front of the building and get greeted by the valet guy to the time you leave and check out with personnel, you are welcome with a smile. Loved my stay here!

My family and I enjoyed the Chatwal for the Thanksgiving holiday. The facilities, staff and service were top notch. The best part of the stay was our dinner at the Lambs Club. It is one of if not the best restaurants in New York. It is a reason to stay if not the best reason to stay.

We go to NYC 1-2x/year and like to stay near Times Square. This was our first booking at The Chatwal. The hotel is beautiful with modern room decor, but what makes it special is the level of service provided by everyone on staff, especially Titus at the front desk and Steven at the door. They were professional, friendly, engaging in conversation, and interested in how they could make our stay exceptional. Although the price is more expensive than many others in the area and the service at other hotels is good, this trip has me convinced that all future stays should be at The Chatwal. Very, very impressive.

I travel to NY regularly and always stay at Starwoods, but this was my first stay at the Chatwal. What a great hotel! Small, with a modern but classic feel. Had to wait for room to be ready, but the front desk clerk was great about keeping me informed and bought me a drink at the bar while I was waiting. Upgraded to a very nice junior suite with a terrrific bathroom as an SPG Platinum member. Every staff member I interacted with was friendly, welcoming, and helpful. Ill definitely return if the rate is competitive with similar hotels.

I occasionally stay at highest category hotel in SPG property during my business travel in weekend (This year, New York seems to have few more)If you are looking for a pure vintage style in early 1900, you can probably skip this one. Chatwal has much more modern luxury equipment and modern design fused in its element.Chatwal deserves the highest category under SPG given the service provided.Service is really distinguished from my experience over 200 stays across 3-7 category SPG hotels. I was so impressed when asking front desk (If I remember correctly, it is Nico) for something. It is like there are someone waiting just outside my door to deliver, lightening fast. Backgammon game in the room is also impressive for me.In addition, I aware that I might ask something too much during my short stay. Their home-made postcard are so special that I cant stop myself to write it to friends and family overnight. I probably asked too many of them that I sensed a bit they have to ponder about it ^^||. and thats the place I do feel they are doing their best effort to satisfy guest.There is one last thing that I missed in this weekend. Nico told me they provide free transportation for place within 20 blocks but it is not operating at the time I stay. Hope I can have a chance to try it next time.The last 0.01 non-perfect part is about the luggage storage service. The trace of glue of the tag cant be erased from my luggage...maybe Chatwal want to stay in my memory by this way ? If they offered me a free luggage I will definitely give them a 120% satisfaction... That will be far beyond I can imagine for a hotels service.Overall, I would recommend to give it a taste if youre a SPG member and is travelling in New York !

We stayed here during the week of Thanksgiving in what they called their Producer Suite. It was on the Penthouse level, and our room covered half of the floor. The small terrace off of the dining room and living room had great views, and the rooftop terrace, which is accessible by walking up a spiral glass staircase in the living room, was incredible. Nice views of Times Square from there, it was furnished with a couple of sofas, chairs, coffee table, bar, landscape lighting, and made the stay quite comfortable despite being cold that week. The service was great too. The hotel car would bring us to locations within a certain range, and everyday, we had surprises waiting for us after turndown service, like sweets, chocolate, champagne, etc. This hotel was perfect and not too overcrowded, like some of the larger hotels (this one only has 70 rooms).

Great location in the heart of NYC. Seconds from Times Square, and top notch sightseeing venues/broadway shows. Room had a interesting modern Art Deco decor, which I enjoyed. All amenities at this type of hotel were available as should be at a 5 star hotel. Bed was comfortable and the bathroom was my favorite part. Huge bathroom, and shower with great amenities. Staff was friendly, and breakfast was absolutely delicious.

Went out of their way to make our stay unforgettable! We stayed here for my boyfriends birthday and they were so nice and congratulated him with a bottle of wine and a note. We brought our then 7 week old baby and they went out and bought a bathtub for her to bathe in! We loved that. No other hotel has done that when weve traveled. Very nice very clean. And affordable

Normally we stay at the St Regis when we visit New York City, but it wasnt available for our dates. So we tried the Chatwal. What a great place. I can find nothing negative to say about it. Starting with check in, we had reserved a room with two double beds which apparently was not available. We were given two rooms, each with a king bed that were adjoining. Each room was immaculate, with more amenities than we required. The staff was very responsive to any questions or requests that we had. It is very close to Times Square, which would normally be a negative for us, but you would have no idea once inside the front door of the hotel.Would definitely recommend.

Great, service-minded staff. Very attentive and flexible to individual needs. Very comfortable rooms. I would love to make it my NYC home away from home but will not stay again as there is no gym (unless your needs are limited to 2-3 pieces of cardio equipment). I had to change hotels to get a workout. bottom line, if you want a good workout, stay elsewhere...if working out is not a priority or you will get it walking NYC/outside, a wonderful place to stay

The Chatwal caught our interest because of the notable art deco renovation and style of the building (this is my favourite era). The location was also the best as we were walking distance to many great sites. When we needed a taxi on a busy night our Bellman walked us out to 5th Avenue to hail us a taxi in the intersection where they passed more frequently. The staff at The Chatwal were the friendliest and most accommodating, not one staff member allowed us to pass by without asking if they could assist us, or by greeting us in some way. It is very rare that a hotel can provide the very best of everything, but this one does. We will definitely return to stay at the Chatwal when next in New York City.

The Chatwal offers exceptional service from A to Z. We felt like we were home and all the staff were friendly, helpful and quick to resolve any potential problem. Beautiful Art Deco decor; chic, comfortable, clean, well thought out rooms with every amenity.

Except for the front desk staff, the rest of the staff was very accommodating. Our issues, although minor, did not seem to matter much to the front desk. The hotel is beautiful! But I would not stay there again.

Nice property and was glad to see an alternative in SPGs Manhatten portfolio in the upscale segment.Close to Times Square - not the most prestigious location, but perfect if you are looking to see musicals or go to the theater; also close enough to other Midtown attractions or office buildings. Entrance is very understated (almost walked by once), lobby has a cool art deco feel. Nice rooms with good amenities and taste. Bathrooms are huge and feature the best rainfall shower I have seen in a hotel. Was given a room with a terrace, which was quite useless as it was on the second floor of a courtyard and very noisy from various a/c outlets.Staff is nice but no special efforts (e.g., remembering name, etc.).Most disturbing thing happened at check out; I asked for a cab and when I left the hotel, my luggage was loaded into a black town car. Naively, I thought that they were offering me free transport to the airport as a SPG Platinum. Once we got on our way, I asked the driver and he told me that the ride will be $60. That is not much more than a regular cab ($45) and it was a nice car. I do however find it very disappointing that the bell boy would just make that decision for me - particularly as the limo driver had to pay him off to get the ride. I know that these things go on behind the scenes, but for a hotel of this league, this is - frankly - inexcusable.

A real credit to the management and staff of this fine Hotel. It is a pleasure to stay at an establishment that takes that extra step and care to look after its guests in every detail.All the staff we encountered were pleasant, helpful and positive.Special mention to the most helpful concierge and the room service meals and service is outstanding.Highly Recommended.

Booked the Emerald room for the hell of it one night. Kind of felt like I was living inside a suitcase. Watched a couple movies, took a bath and then went home the next morning. Nice hotel if thats your thing.

Stayed here for 5 nights and booked 2 Grand Deluxe rooms whilst we were getting married in the city. From when we arrived to when we left the staff were warm friendly and provided exemplary service through out. nothing was too much trouble. The Rooms were well decorated, bed comfortable and bathroom well stocked, if a little compact. Brandon, the head butler, pressed our wedding shirts and jackets and sent out friends clothes for dry cleaning without issue and took care and interest in our trip as did the other reception staff. Breakfast and dinner in the adjoining Lambs Club restaurant were very good. Wednesday Jazz night in the mezzanine bar was great and staff could not be nicer. Would stay again if we return to NYC.

Lovely small luxury hotel in the Times Square area. Nicer than we expected for that area. The staff really tries hard to please and they do. I will keep them in mind when I visit for theater in the future.

The Chatwal staff is courteous and rooms are nicely appointed and quiet. We experienced some issues one should not expect at a 5 star luxury hotel. There was no wait at the front desk. Our luggage took one hour to be delivered after I advised the front desk I had a spa treatment in 20 minutes and wanted items in my suit case. I could have taken my one bag on rollers up myself. I was not informed I must waive my room card for the elevator to work. She pointed to the location of the bar and restaurant and told me how to find the spa only after I asked. As I never saw the bellman the many features in our room were never explained.The masseuse at the spa was wonderful and an individual room with shower was lovely. The bottled water was warm and there was no ice. Tea bags were set out but no hot water there nor staff to ask or check if we needed anything. Butler service is advertised but never mentioned. I think individual attention from the staff on all fronts would make guests truly feel cared for in a boutique hotel.A previous brunch at The Lambs Club was wonderful. We asked our guests to arrive early for dinner and went to the upstairs bar. The bar was busy at 7:15 pm and could not accommodate us. We had dinner and the food was good. But our drinks were not delivered for 45 minutes. We did not receive bread for an hour. Our 3 course meal for 4 people took nearly 3 hours. The only comment by the waiter after a 1/2 hour wait was the bar was busy and the drinks were coming. I mentioned some issues when I checked out. The man at the front desk was gracious and apologized on behalf of the hotel..

From the moment we arrived at this beautiful hotel, we were treated like Royalty!The hotel itself is gorgeously appointed in Art Deco style, the location is fantastic, and the staff here is absolutely OVER THE TOP! Thank you, Chatwal! We will definitely be back.

What a lovely hotel....not just the exquisite room, but also the approachable, personable, kind, friendly, professional staff. From entrance to exit, The Chatwal experience exceeded all expectations. The room is GORGEOUS, too! Suede walls, rich colors, and an ambience that cant be matched. The staff makes you feel like you are truly in a home away from home. They feel like friends, because they are so kind. They were so helpful, too, with helping us make the most of our stay in NYC. This is the first hotel review I have ever submitted, but I was so inspired by my stay, I had to let others know...or maybe I should have kept it a secret?

One of the best experiences i have had in NYC and i have stayed in many hotels in NY over the years.Customer service: The best!Friendly staff: Soooo friendly!Rooms: extremely clean and huge.Excellent placed and everything is reachable by foot or with public transport.We will be return customers!

The hotel is nice. It has a great location especially if you want to be by time square and the theater district. We had a suite and felt that for a category 7 hotel the rooms should have been updated. There is no bathtub in the room which was disappointing. The staff was very nice and accommodating.

We stayed at The Chatwal for 3 nights and had a very nice, enjoyable stay even though the temperatures were extremely hot. Our room was big, spacious and very well appointed. The staff was very friendly and made us feel welcomed.

This is our 8(?) visit to the Chatwal. Its a love affair. The hotel is beautiful and intimate despite being right off Times Square. The staff treat us like part of the family - not in the overly familiar sense but in a caring way.From before we get there the concierge team (we especially love Pierre, Juan and Brian (a recent addition)) - they work at getting us into all the best places - Carbone, the Beatrice, Eleven Madison Park. We were able to get NYC Ballet tickets when it was sold out.Lance at the front desk monitors our reservation getting us the best room available and Platinum status is always acknowledged.Rooms are gorgeous and this time ours had a terrace where we enjoyed delicious room service breakfast.Cant wait to get back!

We had 2 rooms at the Chatwal over Labor Day weekend to enjoy the City and the US Open. I had requested that one of the rooms have 2 beds, and that request was accomodated. If that is important to you, be aware that you may get a handicapped-accessible room. For us that was not a problem. The staff was excellent, welcoming us, introducing us to the Butler and bell staff, and making sure our checking was simple. They were also attentive and helpful throughout the rest of the stay. Our room had a quirk in that you could not turn on/off all the lights from the entry light panel. I hope this will be analyzed and fixed. The room was very comfortable and overall quiet. We faced to street and got some expected street noise, but given the location it wasnt bad. The only problem we had was the WiFi. I had almost no signal in my room and my companions had no signal in their room at the other end of the floor. If you are staying for business you will probably need to plug in to the connection, which I did not try. For a smartphoone or iThing you will have an issue. Please fix this situation. Otherwise, the staff and room was excellent and we plan on staying here again next year.

We found the entire staff at The Chatwal very helpful and friendly. They took the time to answer all our questions and the concierge gave us several tips/suggestions that allowed us to fit even more activities into our schedule.The food served in the Lambs Club was a bit pricey but oh so good!Our room on the 8th floor was small but well arranged. The bathroom was large and contained everything we needed. For the most part it was very quiet but the walls really are pretty thin and we could hear everything our neighbors were doing. The good news was that our schedules rarely overlapped and nights were always quiet.Im afraid i just dont get the butler thing so we didnt use ours but he did introduce himself and recognized us in lobby. He even sent us a note and chocolate mid trip just to remind us he was available.Overall we really enjoyed our stay and everyone at The Chatwal made us feel special.

With its ideal location, stylish boutique style, and exceptional staff, The Chatwal is a gem in NYC. I highly recommend staying there if you are looking for a more personal and luxurious experience! I look forward to my next visit.

From the moment you walk in through the heavy doors from the madness of the street you realise that youre somewhere very special, a sanctuary of luxury. The attention to detail is everywhere - in the decor, the room amenities and complementary services (eg free coffee, newspaper and overnight shoe polish). The jazz evenings are a triumph and the whole vibe of the place is just superb. The staff (apart from the valet) work extremely hard at making guests feel valued and they deserve a special mention in making the overall experience so memorable.

Hotel was very clean. Most staff very attentive and polite.Hotel was also very quiet( which was great given its proximity to Times Square). Our room was on the small side (there was no upgrade available at check in). I would advise making a reservation for any meal in the restaurant as we were turned away on Sunday morning for breakfast due to outside guests( the hotel did not give us that heads up).Easy walk to Subway, Times Square, Broadway shows, with plenty of restaurant options close by.Will stay again if we can get a bigger room and guaranteed seats for breakfast!

Hotel was very clean. Most staff very attentive and polite.Hotel was also very quiet( which was great given its proximity to Times Square). Our room was on the small side (there was no upgrade available at check in). I would advise making a reservation for any meal in the restaurant as we were turned away on Sunday morning for breakfast due to outside guests( the hotel did not give us that heads up).Easy walk to Subway, Times Square, Broadway shows, with plenty of restaurant options close by.Will stay again if we can get a bigger room and guaranteed seats for breakfast!

The hotel is locate between the 6 and 7avenue Times Square in in the 7avenue. All the theaters are in the same area, the hotel is in the heart of all the things that are going on in New York. But when you enter to the hotel you are in another world......noises stay in the street and you enter a silence and quited hotel.The staff are very polite and helpful all the time.The room are super quite. I think this is one of the few hotel where I could sleep for hours without any interruption from people on the corredoirs or air condition sounds or anything like that. It is very very quite. The room is very pretty decorated, it is good size room. The bathroom is very big with a huge shower and a toto toilet.....and a TV. The amenities in the bathroom are good as well.The hotel has a Spa. I did not use the Spa but I use the pool and Jacuzzi. It has also a small gym.The hotel is so central located that in 20 minutes you can be wherever you want. The underground is in Times Square, 5 minutes walking from the hotel, and from there you could go to any place that the underground will take you.We really like the hotel and I would recommended it to any friends that will go to New York and want to be in the heart of Manhatan.

Hotel was very clean. Most staff very attentive and polite.Hotel was also very quiet( which was great given its proximity to Times Square). Our room was on the small side (there was no upgrade available at check in). I would advise making a reservation for any meal in the restaurant as we were turned away on Sunday morning for breakfast due to outside guests( the hotel did not give us that heads up).Easy walk to Subway, Times Square, Broadway shows, with plenty of restaurant options close by.Will stay again if we can get a bigger room and guaranteed seats for breakfast!

The service and staff were outstanding. The facility was superb. We truly enjoyed our new years stay. Special shout out to Adam(check in), Kimberly (hostess), and Sudaki(?sp) concierge)

Ive been travelling to NYC every week during last 3 months and just for fun decided to switch hotels every time I come. But after my first stay at Chatwal I guess I will just book it for the next few months.It is very stylish a nice mix of old times charm with modern feel. Rooms are relatively small but still one of the largest you can get in NYC and definitelly best furnished among 7 other hotels I visited.It is definitelly a unique place on the NYC hotels map.Pros:+ very nice rooms+ very friendly staff+ charming atmosphereCons:- room service card relatively disapointing (narrow, quite standard selection, night menu start early (10pm)Overall: one of the nicest hotels in NYCEnjoy

This was a great experience, all around. I believe that the Chatwal is now my first choice hotel in NYC over the St. Regis.Great room. Excellent platinum recognition. Very courteous staff. Butlers available to make runs for you as well.Specifically, Manpreet K, the Guest Services Manager, was phenomenal in making me feel welcome and supported.

When you arrive and see the hotel from outside, you wouldnt expect what you see insight. This is a little heaven in NYC. It is so different to many of the other hotels. The staff is awesome and goes beyond the american friendliness. The concierge is awesome and gives really good advise.If you look for something to improve: The bar service could be better - the staff is not super responsive.The location also couldnt be better.

My husband and I stay here every year for his birthday/our anniversary. It is a remarkable experience, with the most gracious service, attentive staff and focus on detail, all in Times Square. The walls are covered in suede and completely sound proof. The linens are Frette and a gloved butler tends to your needs. The bathrooms are jaw dropping with giant rain head showers and a tv hidden in the mirror. My only reservation may be the room size. If your room comes with a queen sized bed, even if a suite, be aware the room(s) might be very small. The rooms with king size beds are larger. I also prefer the rooms on the front side (facing 44th St) even though they are louder you get much better light than the back of the hotel. For a splurge, get a king suite with terrace - it is a great NYC experience.

I have been trying different hotels in NYC trying to find one to stay at consistently for business. This hotel has to be one of best hotels I have stayed at in NYC. The service was impeccable. I was upgraded to a suite upon check in which was also amazing. Check in service was great as they also escorted me to the room and gave me a tour. They pressed my clothing upon arrival. The gym was also spotless and had everything you could need for a road warrior.The hotel had the feel of the ulitmate business traveler hotel with rooms that were silent as a tomb and limited traffic in the lobby. This is even more impressive considering it is in the heart of times square.The reason this review is incomplete is as I attempted to sleep in this magnificent room I was repeatedly bit by a bug (I assume a mosquito). This went on all night and prevented me from getting a proper nights sleep. I called the front desk and the man attempted to be helpful and offered to go buy bug repellent for me which I declined as I felt silly. The bug issue created a very uncomfortable night stay.The fact that the service was so impeccable and the room was pristine makes me want to believe that the bug issue was an anomaly. I plan on giving this hotel another chance.

As a first time guest I was truly looking forward to experiencing the Chatwal as a whole and what it had to offer. In my travels to some of the best luxury hotels in the world Ive heard great things about the Chatwal hotel, which Unfortunately I cant say the same after my stay. I arrived Superbowl weekend with intent to explore and get my stay off to a great start at the hotel but they had a private event booked on both levels for the whole weekend which meant all the chatwal guest who were not apart of the NFL Superbowl Clients didnt have access to the restaurant & the bar etc. Whom ever book this event from the Chatwal hotel didnt take in consideration the rest of the hotel guests especially SPG members. Because of this issue there wasnt any where for any of us to go inside the hotel except to our rooms or to leave the hotel, in which I didnt reserve a 2 night stay at a Category 7 starwood property to do either. My goal was to explore the hotel lobby sitting area, the famous bars area, the exquisite restaurant for dinner in which I had invited out my family who was celebrating a family anniversary but had to cancel because I had no access to restaurant area. Next issue housekeeping had to come back into my room after it had been cleaned already to replace my pillows because someone got the rooms mixed up and removed the pillows out of the room originally. Next the radio speakers were blown and the TV kept shutting off which meant the engineer had to come to my room to reset the TV. It truly didnt meet my expectations at all. I felt like I wasted my money by booking this hotel. I would like to thank Mr. Fischer (hotel manager) for his extremely hospitality as well as Julio & Jesus from engineering.After this experience I can truly say I wouldnt refer someone to this hotel who is looking for that luxury/ Category 7 starwood experience.

Great location with very comfortable rooms and incredibly nice staff, but very pricey food and room.

Be aware that this hotel DOES in fact allow smoking for an additional $250/night. Just hope you aren’t the unlucky one in the room next door. Other than that, this is a fabulous hotel with a great staff!!

This was my first time staying at The Chatwal. Our visits are usually at the St Regis and this hotel is right up in star qualification! Loved it!!

Beautiful Hotel with great comfortable rooms. Front desk and Butler Service are very nice and helpful. Professional beyond.However was not pleased with the Lamb Room.Upon entering the Hostess was a bit short and rude to us. We just wanted a drink at the Bar after our long trip to NYC. We were overcharged for our Wine. Anyway it did not ruin our stay. I just wont go to the Lamb Room. A very lovely Hotel. Treat yourself when you are staying in the Theater District. Love the History of this Building.

I would recommend this hotel to anyone. Great job from all the people here. Ro***tic room style ideal for couple. Great front desk clerk who helped me get on gmail. Housekeeping does a great job each day. Hotel staff couldnt have been more accommodating. The value for money is after in my opinion very good.

The team at the Chatwal is class personified! I chose this hotel based upon its reviews and beautifully appointed rooms to propose to my girlfriend. The entire team, especially George and Brandon were amazing to work with and made my stay perfect! I will certainly be returning in the future and have fallen in love with a new SPG property. Thanks!PS definitely check out the Lambs club for an awesome meal!

The Chatwal convinces with super attentive and friendly staff, well-appointed rooms, and a quiet, relaxing atmosphere right next to Times Square. By far the best choice of any hotel nearby, the Chatwal won me over with their total consistency in delivering a great experience. Every time, at any of my frequent stays there, everything was perfect. Notable bar scene and music, and arguably one of the best restaurants in all of NY, The Lambs Club, which serves wonderful breakfast and also works well for business brunch, lunch or dinner, only add further to the convincing package. Highly recommended!

I have been there before and it was always great, but considering the price, it must be great.This time I arrived at 2 pm. I had announced early arrival. The room was not ready. I had to wait 30 min till the rooms are ready. The argument was we are booked, some check-out late but the best argument has been Standard check.in is 4 pm. So we waited at the bar till the rooms have been ready. And dont worry, we havnt been invited by the hotel. As the hotel bar only offers 0,7l water, I asked them If they can bring it up when I am checked in. While I was checking in finally a guy from the bar walked over and told me he had to charge me extra to bring the water to my room. Thats what I call great service. BTW: zero SPG regocnition

I am always pleased to stay at The Chatwal. The exceptional hotel staff are absolutely fantastic. The atmosphere of this hotel always brings comfort and well-being.

Thought Id try again. This time no breakfast delivered the next morning. They wanted a +/-15 minute window... waited and nothing. Called to inquire and then notices the order request was still on my door knob from the night before. Im not sure if they even saw it. Took a quick shower and checked on my way out. Still nothing.