2nd fl room was average. Check in was smooth. No indication where the ice machine is located (basement ). Where there’s one microwave. Gym is small. Room was a bit dusty. Beds were comfortable. Wouldn’t stay again.

This is s small hotel in a very good location. Front desk staff are pleasant and helpful and the restaurant is above average. Rooms are small and quite basic - but clean and quiet.

Great location and friendly staff. They upgraded me to a room with a view of WTC. MY stay was pleasant for the most part, but I was awakened by the shaking of pipes within the walls next to my room(1907) from about 3:30am to 7am hence only 4 of 5 stars. The pipes vibrated for about 5-10 seconds intermittently every 3-5 minutes.

***Warning*** Do yourself a favor and Do not come!!We Never had so much problems in 6 days stay (and I’ve been traveling the world for years) Their staff are so rude and so unfriendly. First they had a WiFi problem in all the second floor, we told the girl at the front desk and she belittled us and didn’t take care of the problem. Two days later we woke up in the morning to a nightmare! The whole room was flooded from the toilet, So disgusting!! Our clothes and suitcases were Soaked in water. The hotel has serious problems with the sewer system and of course instead of apologizing for the damage that they caused us They focused on blaming us. In addition, the AC didn’t work in one room for two days. And thats why guys stay away from this hotel! We had a horrible experience and there’s so many better hotels in the city.

Okay place for the price, guess you pay for being in nyc. Bathroom doors are slightly transparent which bothers me terribly. However, the staff is remarkably nice and patient. Especially the Angie girl at the receptionist is so patient and understanding and treats you well.

Bathroom wasnt cleaned (you can see a bunch of hair in the corners against the black tile, gross), bathroom smelled like SMOKE, the TV sound didnt work (wouldnt have been a huge issue but our first two days in the city it was cold and rainy, so we spent more time in the room than planned), and all of these concerns were met with dismissive answers from front desk well see about it. Well check on it. Well see what we can do, until we had to persistently ask that they be tended to. Only the bathroom getting cleaned was actually addressed with any effectiveness. Definitely not expecting much for the price in such a good location, and I get that its a holiday weekend, but the MINIMUM we expect is for the room/bathroom to be clean.Also the walls are paper thin and when the room next door uses their water a very high pitched sound serenaded us in our room.

Decent size room and the staff are nice. I absolutely hated the mattress. Wife didnt seem to mind it. All in all not a bad place to stay. Icon parking close by as well.

Positive: It was clean and the staff was personable. Couldn¿t have asked for more at this price point. Definitely would book again.

It’s fine, I suppose. But there’s a woman at the front desk is apparently to tell all of the guests “I’m sorry but no.” Someone asked if they could sit on the patio. No, the restaurant that uses that space at dinner has it blocked off. There’s a sign in the elevator that coffee and tea are available at the front desk. Can I get a cup of coffee? “No, we don’t have coffee. We have coffee tablets and you make it in your room.” Of course, there aren’t coffee cups in the room. “Can we get housekeeping service today? “ “no, you need to request it 24 hours in advance.” And, of course, there’s the extremely common now phenomenon of a website which says they have breakfast, and a sign on the elevator door that says there isn’t any. I get that post-COVID traveling is more of a challenge, but it would be nice for the hotel to inform you of the challenges ahead of time.

Room was good for what we needed. Need to beef up the cleaning though. Phone in the room looked like bug was stuck in the ear piece...gross! The carpet could have used some shampooing. My friend suffered from allergy the whole time she was in the room.

Small, not managed and very dirty rooms - not cleaned / Bedsheet had smell - I had to stay for 4 nights but ended up moving to another place after first night. Ended up moving to Courtyard across the road which is much cleaner and nicer place and it does look like reliable Marriot property.Upon checkin I was told due to Covid they don’t do housekeeping if rooms and if you need it, need to inform front desk a day in advance. What an excuse not to keep facility clean!Never expected such bad standards from Sharaton property. Covid means you need to clean rooms more and not less. Small rooms are fine but dirty rooms are unacceptable. Lack of cleaning means more risk to travelers during Covid.Super poor experience - Stay away!

I have traveled to many states and stayed at plenty of resorts and hotels. I must say that the the Four Points in Manhattan is definitely hands down one that will remain on my top 5 list. Not only because of the location but more so the staff. Chief Engineer Noel is one of the kindest gentlemen I have met by far visiting N.Y we had a small simple problem with our room hot water. He went the extra mile to make sure that we where taking care of and that the problem was fixed immediately. You can honestly tell Noel truly cares for his guests and for his building hats off to you brother. I would also like to give a big thank you to General Manager Patricia for having us in her wonderful hotel keep up the good work. I will definitely recommend checking this place out if your looking for a warm cozy trustworthy place to rest in Manhattan.

I’ve been a Marriott loyalist for the past decade. This hotel was extremely disappointing primarily due to its lack of cleanliness. The rooms smell like mildew and our sheets were ripped and stained with what appeared to be dried blood. We asked for new sheets and they brought us replacement sheets that were equally as dirty. The pillows were abysmal. This is the worst Marriott I’ve ever stayed at. I know it’s not the highest end within the brand but it’s lack of cleanliness was very very disappointing.

Room is small and uncomfortable. Thin walls. Desk is too narrow to fit laptop plus keyboard and mouse. There is no casual chair for sitting and relaxing like most hotels in the chain. Power sockets dont work. Conditioner wont dispense. Good location though.

NEVER stay here. Ever. It is not worth the discounted rates. Dirty towels, blood on the sheets (I’m serious), and towels stuffed behind the toilet. So gross. Highly disappointed.

Very pleasant stay. Perfect for my overnight stay for work. The front seat is very friendly and helpful. Will stay again if work is nearby.

The room was fine other than the constant sound coming from the sink pipe, the thin walls that allowed me to hear full conversations in the hall and heavy walking coming from upstairs. But to put the cherry on top I discovered on my 3rd night after going to change the sheets on the bed, I found what looking like urine stains on both the mattresses. I am extremely disgusted and I will be cutting my stay short. I have the room booked for 2 more nights but I won’t be sleeping here.

Friendly staff and the rooms are good sizes for NYC. The restaurant/bar is only open at odd hours, but perhaps thats due to COVID.

The hotel room itself and staff were good but they need to install sound proof windows. You could hear everything. Also, room doors slam. They could easily address this. Lastly, the WiFi was barely working. I’ve traveled a lot and this is the first time I’ve stayed at a hotel in which the WiFi was barely functioning.

The rooms are amazing! Modern furnishings and everything. I gave four because the night I stayed, there was a musty smell in the hallway of the floor I was on that was really deterring. And someone must have spilt something in the lobby, but it was never cleaned the whole entire time I was there. Besides these housekeeping issues, this place is great!

Very noisy. Woke up to construction noise next door which had been going on fir 5 years all five days that we were here. They should’ve disclosed this information upon booking.

Checked in at 1. Room not ready till 3. Checked in at 3. Room not ready. Returned at 5. Room not ready. Room canceled. In the Arlo hotel in 2 minutes. Great room.

Great space. Great rooms. The toilet was a bit tricky but other than that we had a great view and the staff was amazing

I stayed 5 nights at this hotel. The room had not been cleaned for the whole stay. The bed was never made and I had to put the trash in front of the door as to not keep it in the room. I had to beg the front desk to get a dry towel. Apparently you have to ask the front desk if you want your room cleaned, so i then asked but nobody came to clean the room even after scheduling it. I recommend avoiding staying at this hotel. the name Sheraton doesnt mean quality service anymore.... times change

One of the best hotels simply because its simple, really modern and artistic. Perfect for couples get away honestly . Great hospitality greeted. every time you come and go they are 24/7 available.

Nice hotel. Rooms are not that big, but clean and smell nice :)

This place has dirty, small rooms, faulty plumbing, it does not look like the pictures - in fact its more like a Motel 6 than a Sheraton hotel. I would not recommend this hotel to anyone. I booked this hotel for 5 nights buts after seeing this place in person, I quickly booked elsewhere for the rest of my stay.

The hotel was super clean, and everyone was so generous with a natural smile. I will surely recommend this hotel to all of my friends.

The location of this hotel is excellent, I came here for business meetings but had time to explore the surroundings on foot easily after work. Very friendly service at check-in/checkout - and was also upgraded which was really appreciated. The room was good with a lovely view towards midtown. Some of the fittings could have been updated and the heating could be smarter (full blast roasting on, or you leave it off and it gets freezing). Overall, a pleasant stay and value for money.

I had an Ok stay at this Location, only issue is bathroom toilet does not flush. Hotel was not well staffed to help fix the issue(cleaning and maintenance). Friendly reception though and nice vibes.

Positive: The staff was very accommodating and friendly. Enjoyed the restaurant as well. Negative: The only thing I didn’t like considering The 3.5 star rating was the bed. It was very hard and uncomfortable compared to other 3.5 rated hotels that I have stayed.

Room was not clean and night duty was not kind at all.

I stayed here while in nyc and the hotel was clean and the stay restful. I recommend it.

I didn’t particularly enjoy the Four Points Sheraton Soho. I arrived in the late afternoon to be directed to an unclean room. After getting a new one, i had to circulate among trash bags in the hallway to reach my door. The room was clean. There is some work being done on the building outside and the noise is really strong starting at 7 in the morning Saturday included. I had to request fresh towels after 4 days. I know it is COVID but the staff needs to make it clear that your room will not be refreshed during your stay. I stayed 6 days. I can’t really give more than 3 stars and I will not come back even though the location is perfect.

Pretty bad. Room wasnt cleaned well, no towels when we got there. Out of conditioner. Wouldnt stay here again.

The wifi sucks on so many levels.Other than that, the hotel staff are really helpful and nice.

Service here is just unprofessional. I had told one of the gentlemen who works during the overnight shift at the front desk that my partner would be arriving later on in the day to use my debit card to reserve my room for another night and i explained to him that the asian man from the day before had notified us that if the person on the name of the card is not present then the card cannot be used. I tried showing him my I.D and told him that i authorize my partner to use my card, he basically told me i didnt require and I.D to check in if the card is already on file. I tried explaining to him what the asian gentlemen from the previous day had told me and he kept telling me that its wrong. Then he thought throughout the entire conversation that i was trying to check out. In which i told why would i be checking out if im telling you someone is coming down to use my card??? The gentlemen gave me a run around and just made it difficult when i asked for a simple task of leaving a note for the next person arriving. At the end of the conversation told me that i needed to fill out the form which didnt make sense because theres 2 people on the reservation which already tells you that there are 2 people staying in the room he then denied to leave a note for the next person arriving. This is unacceptable service and there should not be a whole arguement process to complete one simple task. This hotel needs serious improvement.

From the moment I entered the hotel - a beautiful experience. Whatever youre teaching the staff here (especially Christopher, and more about him later) - you should have them teach the rest of your brands. Welcoming, efficient, kind, gracious.. are some words that come to mind when I think about the front desk staff. I was on a business trip and my MacBook Pro was on its last legs. It was a Sunday. I couldnt find any nearby printing places. I was calling a musical show (Im a union stage manager for live theatre) and the show would have not gone on without my script. Christopher and his co-workers told me they could print for me... not only that, but when I forgot my flashdrive there, Christopher screamed down the block to me, and ran to me to hand it over in person. You just dont find this level of customer service many places these days. I was supremely impressed. My friend who was with me also was - to the point that she said she would be happy to have Christopher work for her (shes in customer service).Loved. Loved loved.

Hotel was OK. Was not impressed the rooms were very small, clean but not impeccable. Toilet paper holder was gone. We had to be moved from the first room we got since the toilet will not stop running. The second room we got the toilet still having issues but will stop afterwards.

Overall a great stay. Acknowledged and thank me for my elite status and my upgrade confirmed. Nice location to just about everything. Yes, renovations is happening but that should not be any reason for a low rating. Breakfast was OK and could use an upgrade. The staff are very nice and service oriented. My new little gem in Soho.

The Title says it all. We had a good stay. The staff was friendly and accommodating. The lobby was small but nice. The room size was small but clean and well appointed for its size. Only problem is construction is going at adjacent property. It wont bother you unless you plan on sleeping past 7am.

Seriously... these people are GREAT. I work in the customer service industry and wished they lived in Dallas as I would try and steal them. I had just had a terrible experience at the Courtyard New York Manhattan SOHO and found this around the corner and was relieved. Chris and Hash were amazing!The hotel was clean and nice. Small but its NYC so expected. The restaurant was good as well! The construction does suck but in most cities, theres construction lol. Other than the exterior objections due to the constructions, I didnt notice the noise really.Definitely will stay here again. Thank you for making my NYC trip so much better!

Check in was friendly and fast. Brian & Chris lived up to their raved about pleasant, efficient service. I had to wonder if I was really in New York, they were amazing. General Manager was amazing as well. Rooms are just right. Perfect stay.

Very friendly and accommodating staff. Nice clean room. Although it looked remote a few blocks away there were a row of bars and restaurants in Macdougal leading to Washington Square.

Positive: The bar. Negative: The staff were not helpful, provided me misinformation, refused to give me access to my room to get my wallet to fix a mistake made by the staff the night before, I asked for towels and pillows at checkin but never got them. Staff kept peeking in my room

The location cant be beat. Walking distance to Soho, Greenwich Village, Tribeca....hundreds of amazing restaurants and shopping nearby. Very close to subway. Great for families with a few childrens museums close.Hotel rooms cozy and staff friendly. A comfortable stay in nyc. Also, Italian restaurant in the hotel is convenient and has delicious food...I wish we discovered it sooner.Only negative is that breakfast is not included, but they do offer free cookies in the afternoon and coffee in the morning.

Good but not spectacular.

No body wash or water in room

From the moment we checked in it was a great experience but what made it even better was the fact that some timing issues caused us to be somewhat stranded after checkout with two small babies. Christopher at the front desk helped entertain two sleepy babies while we waited for our ride and the rest of the staff was equally awesome. The freshly baked cookies may or may not have swayed my opinion

Had a great weekend getaway with friends and chose this hotel. The price was more than excellent for the location. The staff was very welcoming and rooms pretty clean. As a past Starwood Hotels Employee I knew it should be great and I can tell everything was according to standards. Will be back for sure!

Great location, near SOHO, the Village, and walking distance to Little Italy and Chinatown. Downside no bathtub just small shower barely fits one person.

On Dec 18 to 19, 2019, my five-year-old son and I had the harrowing experience of a night at your hotel in NYC, at 66 Charlton St.This hotel is perpendicular to one of the busiest streets in the world, as it serves as an entrance to nearby Holland Tunnel. The hotel is also covered up and blocked off by a large construction project.That construction project means no Ubers, Lyfts, or Taxis can pick guests up at the hotel. On Dec 19, in the morning, my son and I required a ride. I asked the front desk, Since there is construction restricting access to the Sheraton 4 Points Hotel, and since Uber and Lyft require a pick-up address, what pick-up address do you recommend that we use to call on our Lyft?Your hotel manager replied, Just drag the pin on your screen to the street corner, and theyll pick you up there.I replied, That is not an exact science, do you have a contingency address I can use? No, just drag, your GM replied.So, I dragged the pin. My son and I ventured out into the 26 degrees weather.What came next turned into a wild and dangerous goose chase.Left no other option, we used your managements prescribed drag and drop method of Lyft detection. In minus 4-degree wind chill temperatures, on one of the busiest streets in the world, the Lyft could not find our address. The drag-and-place method proved highly erratic, and the Lyft was several blocks down the road. My son and I ran, but that Lyft would not wait. Then we called a second Lyft. Further location problems. Then a third Lyft. Finally, when getting into the Lyft pulled over at one of the busiest streets in the world, we got nearly clipped by another car.We narrowly avoided a total tragedy because your staff refused to adopt minimal forward-thinking on behalf of us, the guests. Your staff allowed a chaotic situation to unfold where, with basic care and planing, chaos might have easily been avoided. Instead of acknowledging the construction and its potential for risk and inconvenience, and instead of putting in place a contingency address, your staff demanded a nonchalant, could-care-less, not-our-problem, 1-star mentality. Your staff put my son and me in harms way, where alternatives were readily available.

Great location in Soho... Perfect for shopping boutique stores, restaurants and cafes. Close to the subway and within walking distance to West Village, Chelsea, Meat Packing, High Line...etc. The rooms are clean but small. The queen size beds are very comfortable. Request a higher floor room to avoid outside construction noise. Lobby is very small...not good to hang out in. Free coffee, hot chocolate and cookies in lobby good for a quick stop. Lots of wonderful bars & restaurants within walking distance. Great value for the money.

Bed were uncomfortable, made pur backs hurt the next dayWe could hear every sound from our neighboring rooms. Its 2 am and we were trying to sleep but it was just too loud.Rooms are tiny.

Four stars only because it is not a true Marriott establishment, which is deceiving. Some workers are a lot more friendly than others! The shower in our room was very hard to turn, but clean rooms and fast service.

No room service bad customer service didnt change sheets when asked. Over price heard construction all night.

This was the perfect hotel for my stay in New York. It was convenient to two subway lines, Chris behind the desk was awesome in welcoming me, printing my tickets, and breakfast was perfect. Of all things, I really loved my shower and the shower head. I was upgraded and the room was comfortable and ergonomic! I highly endorse this Four Points.

This was the perfect hotel for my stay in New York. It was convenient to two subway lines, Chris behind the desk was awesome in welcoming me, printing my tickets, and breakfast was perfect. Of all things, I really loved my shower and the shower head. I was upgraded and the room was comfortable and ergonomic! I highly endorse this Four Points.

Me and 2 friends stayed in a room with 2 queen beds and it was enough for us to comfortably enjoy and for a reasonable price, definitely worth it! The staff was more than helpful and super nice which made the experience even better. The property itself is a tad bit small, its very personal, just makes you feel at home, I enjoyed it. They also offered to hold our bags after checking-out so we can do a little more exploring in the city, amazing! The next time I happen to be in New York, I will definitely be back.

The front desk staff was accommodating and friendly during our entire stay. We arrived too early to check in and were exhausted. We had gotten engaged the night before and the staff gave us a city view room and allowed us to check in early, which saved the day. We were able to get some rest and enjoy our night on the town instead of completely crashing. They also held on to our luggage after we checked out so we could walk around until our evening flight. Every staff member (front desk, housekeeping, janitorial) that we encountered were proactive in asking us if we needed anything. Also they give complimentary water bottles in the room.

Positive: The location was great, near subways. Negative: Too much construction noise, we were woken up by an alarm set in an empty room near us, the fan in the bathroom stopped working.

Very nice place but the parking is $40 everytime you leave and return

This is a decent hotel in a good location. The room is incredibly small, even for New York. Not a lot of space to navigate your way to bathroom, and the refrigerator is nice to have in the room but blocks the closet from opening. Pictures of the lobby may be deceiving as is is definitely not a place to hang out and spend any significant amount of time.

I could not see out my window because the room that I was given was under scaffolding and cover by netting, The safe did not work and the A/c became very noisy on the last day of my stay. There was also a sharp edge on the strike plat of the Bathroom door. That being said the restaurant San Marino was excellent.

Positive: Location. Otherwise it was just a mess. Negative: The staff was horrid. I asked to change rooms and the second room was even worse- 14th floor. It wasn’t cleaned, no towels, no shower supplied, dirty carpet, dirty AC filter. And the slop at the front desk was the most rude Iâ€â

Great location and good prices. The front desk staff is pleasant and helpful. The rooms are fine. This is a basic hotel in a great area of the city. We went to the bar one night during our stay. The bartender clearly did not want to be at work and showed it. She was not friendly attentive or helpful.

The location was great, very close to our friends house and easy access to the subway. The water doesn’t stay hot in the showers, the heater wouldn’t stay on consistently all night... and the worst is the construction that starts at 5am everyday and stops by 9am. It’s the building next door so they have zero control but if you are coming to rest this isn’t your place

Great experience dont hesitate

Was recently hurt and the handicap accessible room was decent. Sturdy bars in the bathroom and curtains were automatic. They also had a wheelchair that I was able to use to get around.

Let me tell you about the worst experience I have ever had with a hotel and why I will NEVER stay with a Marriott again. I am now only loyal to Hilton. My family and I arrive at this hotel at 9:30pm after a long day of traveling. It was my husband and I and our two year old daughter. We are so excited to get settled and get our little one to sleep because it is her bed time and the front desk people tell us that they sorry for the inconvenience but that they overbooked us and that they have no room available. Mind you I never received any email or call absolutely nothing!!! It is mid December so it is freezing outside and there are no hotels available within a 100 mile radius. I am crying with my tired two year old baby girl in hand. My husband is frantically calling all hotels in the area and it is not until almost midnight when we find a Quality Inn that can take us in for the night all the way in Jersey in a very dangerous part of town. I felt sick to my stomach putting my daughter in danger and my husband felt awful doing this to his girls but we had no choice. It wasnt till 2am by the time we got to the hotel and were settled. We called Hilton which we are reward members with and they stayed on the phone with us for an hour desperately wanting to help us find something. Thank goodness they did and we were able to check in the next morning to a Hilton in the city. I can tell you that I never write reviews but I felt inclined to do so. I hope you all never experience what we had to go through.

We had our wedding at a nearby venue and worked with the staff to set up our wedding room block, it could not have been easier. Everyone was so friendly and accommodating to our entire group. The hotel was recently renovated and it feels much more up to date. The lobby bar was a great meeting area and we even had brunch at the restaurant next door on Sunday in a private room. The suite was big enough for my bridal party to get ready in day of our wedding, which I was nervous about being NYC, but it worked out fine. We really enjoyed out stay at the hotel and would recommend!

Just returned home from my first time stay at this particular hotel, and it was a very good one! Staff at the front desk at check-in and check-out were very welcoming and efficient. I was traveling alone, and didnt expect more than a clean room and a comfortable bed. The room delivered five star quality for cleanliness and comfort. Plus, its an easy location to get around from, either on foot, or by subway.

Decent hotel in walkable area of NYC (SOHO) . Hotel is very accessible to local transit 2 major subway stations are within ~1 block. Others are a short walk away. The rooms are appointed appropriately for a Four Points. They are smaller then typical US rooms, but are reasonable for NYC. We didnt spend a lot of time in the room since we were there to visit the city, however the room fit the need. The price was very reasonable considering the location and rooms. The staff was very friendly and courteous. There is a restaurant on site and can do room service. We only had breakfast, but it was good. Would stay again if in the area.

We were moving my child into his freshman year dorm and stayed at this hotel. It was in a safe area, clean and modern, but on the smaller side. It was also under construction, but we never heard any noise once inside. It was a few minutes walk to the village with tons of food options and only a couple minutes walk to a subway stop. Very convenient.

Good hotel for its price. Room and bathroom are very clean. As to minuses, tiny room, no power outlet near the table. My cable (2m) was not enough to charge and keep laptop on the table and you have just ~5 minutes before hot water in the shower become just slightly warm so you have to be quick :)

Soho is like a great little town inside nyc. My travel partner was really into seeing the apartment from Friends and staying at a hotel in the same neighborhood was thrilling. The restaurant literally had the best pizza we’ve ever had before. And that’s saying allot when you are surrounded by great restaurants. The city view room actually had a great view of the Empire State Building too. The staff was friendly and helpful especially the general manager Patricia. We are so grateful our stay at this hotel adding so much good to our vacation experience. Thank you

1. My room had trash in it which lead me to believe that the room was not properly cleaned.2. No wash clothes3. No tissue holder4. The ENTIRE FLOOR SMELLED OF MARIJUANA!5. Lori the front desk receptionist. Was dismissive and uncaring.

Good location near two subway lines. The rooms are small but clean and functional. The staff are friendly and check in was good with late check out. The rooms do need a bar fridge and this is an added extra option with extra charges. There is a great 24 hour deli accrkss the road for breakfast. They have a coffee machine in your room and a safe. We stayed in a room with two double beds which is small for a family but it nyc and that’s to be expected.

The room and bathroom were both sleek looking and clean. We booked the room for a date night. The location was convenient, and the staff were helpful and friendly. I would book this hotel again.

The Four Points Sheraton Manhattan Soho is in an excellent location for Soho, TriBeCa and even parts of the Village. Very walkable to great shopping and excellent restaurants. We even walked to the 911 Memorial and Battery Park. The website warns of construction noise but although, there is a lot of scaffolding around the building, noise was not a problem. Very quiet at night for sleeping.

We absolutely loved this hotel and would not hesitate to make a return trip. The staff were so friendly and welcoming, both on arrival and when we departed. They also provided an exemplary level of service to us when our car service back to the airport was in jeopardy.Housekeeping was prompt and efficient. The free WiFi was good for casual browsing of Facebook and Twitter (but somewhat sluggish for streaming...)The hotel is in a great location with the Houston St subway line one block over and Greenwich Village within easy walking distance.Really highly recommended.

Beautiful view. Great service. Wish their service was quicker about our room keys when one didnt work. Took 2 hrs for a replacement. Other wise everything was great!

Nice New York hotel. Reasonably priced for the SoHo area. Theres a small bar thats good for that last drink before bed. Good location close to the river, which is a great place for a run or walk on a nice day. The rooms were big by NYC standards. The room had all the convenient traveler amenities like multiple outlets at the desk & by the desk. The staff was also very friendly. Its on my short list of NYC hotels for my regular trips to the city.

This property is fantastic - it has pharmacy and grocery stores just around the corner, and though their gym was under renovation we were provided access to a gym just across the street.We particularly enjoyed being so close to the subway, making accessing theatres and museums stress-free. This property is also very close to a myriad of restaurants; we are vegan and were a 7 minute walk from many vegan eateries in the area.My only caveat is that the rooms are not sound proof, so I would recommend requesting a room on the back side of the building so that you do not have the noise from the street midweek (the weekend morning was fine). Of course, if you arent a light sleeper OR get up early then this wouldnt apply to you ;)In terms of airport access: we took the subway to Penn Station & then trained to Newark. It was about a 45 minute travel time and hassle-free.

Smaller quarters at a great price - this Four Points delivered. Great housekeeping, good service by the front desk staff, the room was in excellent condition.The only complaint might be the heat stability of the room - otherwise, excellent!

Great location. Clean rooms.

A very well maintained property at a great price for the city. Close to Dominic Ansel bakery, Aveda, and other Soho sights and a short walk to Washington Square and Union Square. A quick and easy subway ride from Penn Station

We stayed at Sheraton Manhattan SoHo Village for three nights in May 2019. The staff was friendly and helpful. Room was clean, floor was quiet. Only down sides were the construction going on outside the building and the fact that there was no fridge in the room. Would definitely stay here again.

A great spot if looking to take in the fun of Soho and Greenwich Village. Easy walk, close to all the amazing restaurant options of the area, shopping & subways. NB - they have al fresco bar out front.

All-In-All a wonderful stay. Very helpful staff who all seemed to genuinely appreciate our visit to their hotel. Couldnt help but notice, as well, the appreciation of booking directly with the hotel. Will do the same for upcoming bookings. Hotel couldnt be better located for exploring not only SoHo, but also that area of the Hudson River Bank/Walk. Always felt safe, and always greeted with a smile and a hello from hotel staff.

Just stayed at the Four Points for two nights and couldnt be happier. Staff was great, friendly and helpful, room very spacious (for New York), clean and comfortable. Across the street from the subway which took you virtually anywhere in New York for $3!!! (and directly to Penn Station).Great location in Soho, walkable to many bars and restaurants.House keeping was some the best Ive had in a long time and the price was very, very reasonable for New York hotels.This is my new hotel to go!!

No so comfortable

Hotel was within walking distance of SoHos Prince Street, Dean & Deluca and other great shops! A short cab from Katzs Deli and other great restaurants! Very quiet, peaceful location - I felt very safe. San Marino Italian restaurant in the hotel provides fast room service and delicious food/desserts! Room was very clean - large flat screen, desk, comfy bed, iron, hairdryer, lotion, shampoo, conditioner, shower gel and soap provided along with many other amenities. I was very pleased with my choice and would gladly stay here again! The staff made me feel very welcomed and took care of all my requests! They were super friendly and made my stay an excellent one!

My husband and I stayed 4 nights in Four Points SoHo village and it was a great stay. Front desk staffs are the best, friendly and supportive. The hotel room was small, but it was clean and neat and had everything we needed. The location was great too. The hotel was close to several lines of subway and few minutes away from tons of shops and restaurants. The neighborhood gets fairly quite compared to Mid-town, so we felt relieved from hustling day tours at night. If you look for more spacious rooms and facilities with more perks, this wont be your choice. But if you need clean and simple SPG service in a convenient location with reasonable price, this is the best hotel. We will stay here again!

The Four Points Soho staff is phenomenal. The team at the front desk is exceptional - any time of day or in the dead of night. They are sensitive, perceptive and ALWAYS helpful and incredibly responsive. They make me feel like I am at home. I select to stay at this location when I am in NY because of the most amazing, happy, and customer focused team that is employed there. They anticipate needs and provide exceptional service, all while making me feel like I am the only guest staying at the hotel. They are terrific!!

My daughter and I visited New York for the fist time, their are so many hotel choices but we got lucky picking this one. The staff was fantastic, made you feel right at home. The rooms were very clean and comfortable. We will go back and we will stay here again.

I have stayed at this location quite a few times. I would like to start by saying it has always been a great experience, and the staff has typically been so nice and helpful and theyre always in such a good mood. This particular visit Emely helped me with check in and she was competent and pleasant and we had some fun banter as she was checking me in. The rooms are always exceptionally clean, and the room staff are also very nice and quick to greet you. I will still, even after the issue described below, recommend this to others as i see this as an isolated incident.the reason for this current review is that my room had not only issues with the toilet flushing, but more importantly, the shower flooded the entire bathroom, seemingly due to poor sealing on the door. when we notified the front desk, we were told to bring our bags down and they would relocate us, and we did so. this was around 9am. i asked if we would not have our new room until check in at 3pm. i was told, yes were really busy and booked so we wont have your new room ready until 3. Considering the issues we had in the room and also I am an SPG member, i would have expected at least a mention of an attempt of getting us into a room earlier than that, or explaining why it was not possible to do so. is it not possible to say, get one room quickly cleaned upon anothers check out so that we didnt have to be further inconvenienced and be without a room for 6 hours? I didnt feel there was any sort of sympathy or additional effort considering our situation. Lastly, Im really not sure how the location would not be aware of that issue already-and if they were, why were we booked into that room?

The MOST comfortable bed I have slept in at a hotel in recent memory. The shower was very nice with decent/adjustable pressure. There was a hair dryer and a nice little coffee/tea assortment & bottled water. I stayed in a room with a king bed, and I was on the 15th floor, but the view was a bit of a letdown, just because of the location. The TV is huge, so you really have to be in the bed to watch it. The room and bathroom are both just a bit smaller than I had anticipated, but I have not stayed in many NY hotels, and from the reviews Ive read, it would seem the room size was pretty typical; the giant bed took up most of the room, but I loved it so much my only complaint is that check out time was at noon because I would have enjoyed another hour or two in that bed. I had free Internet access in the room. Brian at the front desk was very helpful when I needed a car called, and the bartender (Judy, maybe?) was a sweetheart. I enjoyed watching the end of the Grammys with her and two other hotel guests. Also, my requests for toothpaste and extra creamers (at different times) were both met almost instantly. There is a safe in the room & they held my luggage for several hours after checkout while I explored the city. I would stay here again; its close to the blue line subway which you can take in right from Port Authority Bus Station, if you happen to be coming into the city by bus (or via Amtrak for that matter, as the Penn Station stop is also on blue line). I didnt have a chance to try the food. Overall, for the very reasonable price, I was very happy with my choice of hotel, especially because travelling on a budget, the short walk to the subway (a few blocks away) was enormously helpful. And as a woman traveling alone, I also felt nice & safe here.

Great location! The staff was very friendly and helpful. The current construction made it difficult for the via driver to drop us off at the front door and the workers started their day very early (woke us up).

The 4 pts SOHO is my home away from home as I stay there for business every month and sometimes twice a month. The facillity is immaculate and I know I will get a great nights rest in their plushy, comfortable beds. The distinctive feature of this hotel is definitely their staff. After a long trip, they make me smile and welcome me back.. They are concerned about me and make me feel like part of their family. The front desk group, Patricia, Emily, Jessica, and Nick deserve special recognition for their superb customer service skills. I love staying there and recommend it to my family and colleagues all the time.