They’re STILL closed. No idea why they are taking reservations. I get that the issue is with third party booking sites, but maybe stop showing them you have availability. All I know is we booked a room, paid for it, showed up after a long flight only to find a closed hotel. No mention on social media or their web page. Just brutally bad communication. Lame excuses aside, clearly this hotel and its owners do not care about their customers. If they did, a simple post ANYWHERE would have done it. I will never make this mistake of booking any of their hotels again. Run away. Run far far away.

Bottom line: Hotel closed, did not advertise they were closed, and cancelled weeks before stayBooked directly through the official website several months ago for a mid-October stay. Other hotels have Temporarily closed tags when you are researching them online, but Sofitel did not have that description. Given this, one would logically believe that the hotel was currently open to guests at the time of booking (late July).Imagine my surprise and frustration when I received an email this morning notifying me that my reservation for 20 days from now was canceled as they are delaying their reopening plans. I, and many other reviewers, were never aware it was ever closed. If it had been made clear at the time of booking, I would have never booked with Sofitel because I would be worried about it not being open at the time of my trip - which is exactly what happened.Thankfully I booked directly through the official website Accor so was notified before my stay that it was closed and would not reopen in time. However, in the grand scheme of things it is still fairly last minute for a trip in three weeks, and so I had to scramble to find another hotel. Thank god I didnt book third party and show up in New York and find a locked hotel like so many other people have described.I was able to get a significantly cheaper deal with The Iroquois next door for a king size bed (whereas I was paying more for a queen bed at Sofitel.) If anyone else is in the same situation right now and trying to find a place to stay, check them out, they have a 30% off Fall Savings deal going on right now. I wonder if they implemented it because they know the hotel next door is screwing people over.I will never book with another Accor SA property because this is terrible and dishonest business practice.

There was no stay for my husband and I as it is apparently still closed. I noticed the prior responses place the blame on the 3rd party bookings, if you are unable to communicate/accommodate reservations via a 3rd party, then perhaps you shouldn’t allow them. Additionally, the hotel website says nothing being closed… so, rather than pointing the finger elsewhere, I suggest they start taking some responsibility. I attempted to contact the hotel directly rather than write a public review but it seems they’re happy to accept reservations and money, but not phone calls. Lastly, before the hotel “customer service” responds with some placating nonsense about looking into this, there are reviews dating 3 weeks back with the same complaint which means they’ve been aware of the issue and aware guests weren’t notified, it simply wasn’t important enough for them to do anything about it.

Not only are they accepting peoples money despite being closed, theyre also refusing to give refunds. When people call their credit card companies to dispute the charge, they lie to them too.What theyre doing is criminal- dont just leave a review, call your state attorney General. Even better if you can contact the NY AG office, they dont mess around.

I already made a reservation three months in advance and will stay in two weeks, but I was informed that I should cancel it today. It would have been worse if I had known when I arrived, but I will remember it as the worst service because I am already in a hurry to book another hotel.

Horrible service!We booked a reservation 2 months ago to make sure we pay a fair price. The hotel is closed, no one there knows to tell us when they will be reopening. Whenever we call no one answers and you have to leave a voicemail. They called me only 3 weeks later (!!!) just to let me know they are still not sure when they will reopen. When I asked to speak to a manager I was told there is NO ONE in charge atm, and when I asked when can I call back to speak to a manger I was told managers are not taking care of bookings.I canceled my reservations and the deposit fee were not refunded, and now the prices for other hotels are crazy expensive thanks to this hotel costumers service. Don’t waist your time or money going there.

Came to New York with reservation for business trip (this hotel is my firm’s preffered hotel). The hotel is closed. Incredible

We showed up to check in and the hotel is closed. The site I booked through claims they did not receive any notice so we didn’t either. I usually can’t get time off so I paid extra to make sure we were blown away by our nice vacation. Instead I was blown away by Sofitel’s lack of professionalism. Definitely not expected from a hotel of this caliber.

Currently closed!I had a reservation made months in advance for tomorrow, but Sofitel made no efforts to contact me regarding their closure. I only found out because I called the hotel the day before my trip to confirm.Even if the closure was due to the flooding disaster (which it was not, based on other reviews), good practice is to still contact your customers and refund them. As it stands, I only got an answering machine when I called, and had to contact the third-party booking site (who had also not been informed of the closure) to get my refund.The hotel looks nice but I would not recommend it with this kind of customer service.

We made a reservation here two months ago, and received a confirmation email at the time of booking, along with another email several days before our stay. Today, upon our arrival, we found all of the doors were locked and a small sign stating they were closed. We tried calling twice and received their voicemail. Furthermore, the hotel’s website doesn’t mention being closed and still shows a booking option. We were luckily able to receive a refund by the third party booking site, but had to rush to book another hotel last minute. For such a well known hotel, we were very disappointed with the Sofitel’s lack of communication and professionalism. They’ve responded to other recent reviews saying that they’ll follow up regarding the lack of communication, but the fact that this is still happening to people tells me otherwise. We were really looking forward to our stay here and sadly won’t come back here in the future.

A great stay, near the city and walking distance to many sights.

We went to New York for New Year eve and decided to stay at this Hotel. What a great surprise, I knew this Hotel chain as I stayed in France, but this one is just great. Location is excelente, ambience and atmosphere were amazing. The lobby is very calming and the rooms are the best. Everything since we got there was just perfect.

Hotel was closed. Someone promised to follow up and never did. Avoid this place like the plague

Not open for months now, but it continues to let people book rooms on several booking apps including the official Accor website.

Currently closed; received cancellation email and refund. No info online and no one is answering their phones.

Warning: Hotel is currently CLOSED but still taking reservations. Go somewhere else!

The hotel is taking reservations, but is closed. There is no way to contact the hotel when you arrive: doors are locked, nobody picks up the phone. Another unfortunate couple showed up, like me, mid-September, and needed to find another place to stay.** Update, there has been no response from the email the responder indicated to contact below.**

Is closed, they emailed me to cancel my reservation 15 days before my travel

Absolutely beautiful inside! Staff was very friendly and helpful! I only stayed one night, as I was town for a funeral and had to get back to work... The bed was very comfortable and the room was very clean. I would definitely stay here again!

Very good hotel, will come back

This hotel is absolutely wonderful and I look forward to returning. It was a sweet experience. The staff was incredibly helpful.

We booked this European hotel in the centre of Manhattan for a short family trip.Firsts signs of Customer approach of hotel came with a mail to ask the transfer from and to airport needed 4/5 mails to get an answer.At our arrival (2 adults and 1 kid 9 yo), we were given a room which was so small that we couldt fit and at the reception the person said I did not inform about the kid. I have just checked my booking and it is there, I couldt find that night on the mobile as I was tiredThen we needed to swap room the following day with a normal size one.In general the room is anyway a bit old for an hotel of this level.When we left the hotel, we were asked to check out at 11. I did ask if it was possibile to have a room to change ourselves before the long trip, but they said noway, hotel fully booked.Problem is that last day did rain heavily, I was completely wet and I asked a place to change myself and they told me to use the bathroom. I dont mind to not to have a room, but a dirty bathroom is not the ideal place to change clothes. Is it possible no other place was available? I asked for a room and for 3 h they asked 300 USD.But the masterpiece has to come.Beside that the hall is small and there arent many seats. we were waiting the car to JFK. As it was raining we were waiting inside. When the timing arrived I did ask to an employee if there was a car and in a very rude way he asked me with who I did book the car and he asked even the name of the person. So basically the car was waiting and no one from concierge or hotel crew had the decency to inform us. I spoke to the employee I asked first as I was disturbed of his question that I am not obliged to know exactly the name of concierge employee who made the car booking and this guy exploded treating me like I have never been treated, specially in an hotel of this type: he was verbally so rude and violent that it was something never seen in such a kind of hotel.Now when you pay these Dollars in these Hotels I believe we can get a better service. Bottom line of the story is that we were even close to lose the flight for a bad car planning and that the car was waiting but nobody informed me.Honestly a shame

Love Sofitel Brand and not disappointed here. From the moment we arrived felt welcomed safe and relaxed. Great room, lucky enough too have a suite which was fantastic. Loved atmosphere of the place and the staff were all polite and helpful. concierge helped us a number of times, and checking in and out was a breeze. highly recommend coming here. The quality of the hotel is fantastic but when you overlay the location just of 5th Ave and not far from Times square it really works as a great base for NYC

Great location and rooms with friendly staff

The hotel is well located and well appointed. But booking via a booking agent is MUCH cheaper because it delivers massive savings on hotel fees ... some form of resort fee the hotel charges. Direct booking was $33 per day while only $15 via Booking.com. Hotel says there is nothing they can do about this. Crazy!

Love Sofitel Brand and not disappointed here. From the moment we arrived felt welcomed safe and relaxed. Great room, lucky enough too have a suite which was fantastic. Loved atmosphere of the place and the staff were all polite and helpful. concierge helped us a number of times, and checking in and out was a breeze. highly recommend coming here. The quality of the hotel is fantastic but when you overlay the location just of 5th Ave and not far from Times square it really works as a great base for NYC

This Hotel is excellent. I proposed to my fiance last weekend and the hotel accommodated us in ways we couldnt imagine. Complied with every request and treated us like royalty from the second we walked in. They gave us a room facing the empire state building and all. Their staff is the best ive met so far in hospitality. The concierge made sure we were taken care of all around and that all requests were complied with. I will never forget this day and this hotel for the rest of our lives ! Thank you guys soo much for this incredible experience my fiance and I are forever grateful

Everything in the hotel is perfect, thus we have the most relaxing weekend. All about this resort points towards relaxation and tranquility. The hotel, decor, ambiance, staff, location, service, and all areas completely top-class. We will be going back here with my family! I know that they would love it!

Great hotel, comfortable room, and perfect location for our weekend getaway. It was our daughters birthday and we surprised her with a trip to NYC for the weekend. I added a note for special instructions when making my reservation asking if Sofitel could leave a special note of some sort wishing my daughter an happy birthday upon our arrival. Not only did they wish her an happy birthday at check in, but welcomed her with a special plated desert with an Happy Birthday message in our room. You helped make my 7yr olds birthday special. Thanks!

While we planned a four day weekend getaway, we stayed less than 24 hours as borders began to close as a result of the Covid-19 crisis. Despite having prepaid with a non-refundable room rate, they front desk staff was understanding and accommodating to the situation, for which I am most grateful. I call out specifically Diane (I believe her name was) who exceptionally helpful at the front desk as we rushed to check out to get to the airport.

I really enjoyed this hotel! Everyone very professional and nothing went wrong 👏🏻👏🏻

Staff was wonderful. All helpful. 7nights and Entirely Enjoyable Location! Clean with out being Antiseptic. This experience made our vacation even more pleasurable

I like this hotel, have stayed here twice. The restaurant, staff and accommodations are all great. The breakfast is excellent here and the bar a nice refuge for some downtime. Would have enjoyed a lounge at this location and not really sure the Accor benefits help with upgrades or priority treatment here.As a Platinum Accor member, for each stay at this property I waited probably 2+ hours for my room to become available and was offered the typical complimentary drink which Accor affords all members.Id recommend this hotel, great location, within walking distance to many good restaurants, shopping and attractions.

Stayed here 12 years ago, and again recently. Its a great spot close to times square. The rooms are ok, a bit dated, and no decent views, but good enough. The door guys were excellent.The concierges were just ok. Nothing like Rene from 12 years ago.The food was bad. I enjoyed the food back in our first visit, but its really gone bad. Breakfast was poor. All in all it is a decent hotel, that is no longer living up to its full potential. We stayed at 4 sofitels on this trip and this one was not up to the level of the other 3. Only 3 star, but should be 4 or better.

Just arrived home in Montreal from the most wonderful six night stay at the Sofitel New York for a special birthday ! The whole experience from arrival to check out was so wonderful I feel compelled to leave a detailed review.As we arrived quite early in the morning we were extremely pleased to have a room ready upon arrival. Special thanks go out to Amanda and Mateo at the front desk who really went above and beyond to allow this to happen and make our entire stay most enjoyable. It is a nice touch that the hotel now has a guest relations employee to ensure that guests are well taken care of during our stay.We had the most wonderful room on the 22nd floor which was quite spacious and impeccably maintained by the housekeeping staff on a daily basis. The location of this hotel so ideal especially if one enjoys seeing shows on Broadway.We could not have been more pleased with the incredible breakfast we had in the hotel restaurant each morning which happened to be included in our hotel rate. Special thanks goes out to Teresa who warmly greeted us each morning and to two wonderful waiters Benny and Dos who were so professional, pleasant and accommodating with certain food restrictions we had. You can tell that take pride in customer satisfaction and enjoy what they do.We asked for a coffee machine in the room which was provided free of charge and bottles of water delivered daily during the New York heat wave was much appreciated as well!As our flight was late in the afternoon they were very accommodating with late check out as well so we could accomplish some last-minute shopping on our final day!Thank you so much for making this birthday experience very memorable !See you again soon !

I stayed here for 10 days during my last trip to NY. The location by far was the most important and convenient for me. The rooms were clean, I liked that they had a walk-in shower, however the room was really small in regard to how much I paid for.Staff were polite and professional.

Stayed 3 nights at this hotel and really enjoyed our time here. This hotel is exactly what youd expect from a 4* hotel. Rooms are clean and spacious. We had a room on one of the upper floors with a nice city view. Everything was clean and the amenities are good. The service is consistent but not great. Particularly the bell men seem unimpressed and not very keen to help. Other than that a very good experience and wed definitely come back if we had to stay in Midtown.

Best hotel in Manhattan. Perfect location. Best part was the service. From the minute you walk in and through entire duration of stay, we were treated like royalty. Definately returning.

Marie in guest services was amazing!!! She accommodated my wifes no salt diet and made some great substitutions in the menu. All of the staff were really fabulous. Great experience! Great property! Everyone was friendly and helpful!

I love this hotel. They really treat you well. They pay attention to small details. The bathrooms are the star of the room as they have separate tubs a showers with Lanvin bath products. The beds sleep like clouds. They serve wonderful croissants and the lobby has a light lovely fig fragrance. I enjoy the greetings on Bonsoir when I return after a long day. I would definitely return again.

The bed is very comfortable. It is firm but has a feather bed topper. The bathroom is spacious and the shower is big. The shampoo and other toiletries and enjoyable. I love the qtips, cotton pads, and nail files provided. It was a pleasant surprise to discover slippers and a robe in the closet

Enjoyed the Gaby Brasserie at the Sofitel. There wont be too many places in NY, where you can get a 3 course menu for $42.00 per person. Good selections to choose from for each course.

I enjoyed my stay at Hotel Sofitel NY, its very beautiful and the staff are professional. The bed was soft and comfortable, the one negative is that there werent any USB plugs in the room. I wasnt able to plug my phone to charge, it was pretty disappointing. Other than that, it was a nice stay in mid Manhattan.

You will enjoy this experience! My husband and I had a lovely weekend getaway at the Sofitel-NYC. Everyone from the bell boys to staff and registration desk persons were all attentive, helpful and most courteous! The room was spacious, comfortable, well decorated and very clean. the neighborhood was nice and close to Bryant Park, NY Public Library, and walking distance to Broadway theaters and Rockefeller Center. We had a great breakfast at Gabys. The food was delicious and the restaurant setting reminded us of our recent trip to Paris :-)

Loved it spent a week there the location couldn’t be any better only a few streets from Times Square, 5th Avenue fine shopping and Rockefeller Center, the Empire State Bld and the public library with a great garden lunch in the backyard. The hotel has one of the finest New York stake breakfasts in town and the beds are majestic comfortable and the view is not bad at all. Perfect Location on vacation or business right in the very heart of Manhattan.

Great hotel. Stayed as a family of 5 in August 2018. We had a one bed apart and a superior room connecting which turned out to be a haven cornered apartment. Staff was very helpful and friendly to my children. Food was really good. As a Le Club Accor hotel member, this hotel is always my first choice when traveling for leisure especially with family.

The bed is very comfortable. It is firm but has a feather bed topper. The bathroom is spacious and the shower is big. The shampoo and other toiletries and enjoyable. I love the qtips, cotton pads, and nail files provided. It was a pleasant surprise to discover slippers and a robe in the closet. The view from the 23rd floor is nice.

Great spot to stay. Near Broadway and Time Square. Restaurant was great too. Plenty of places to pick up breakfast nearby. Staff were very helpful. Stayed for 5 or 6 days. Room was well maintained and cleaned

Relatively spacious room by any reasonable NYC standard, with comfortable bedding and a large bathroom (separate shower and tub). A little scattered at the front desk: two hour delay in room being available (5pm vs 3pm) and having to swap from a King bed to Queen room to get into something then. Room had sightly wet carpet and strong cleaner smell (recently shampooed carpet?) - would overall net out to ok versus feeling like a very luxurious experience especially at the price point.

Sofitel hotels are always recommended from my end so farThis hotel is in middle of Manhattans (good location) clean and comfortable rooms with friendly staff ( also security staff are available)Note: there are always high demands on New York hotels, so you may find all hotels in New York Manhattans are a bit pricy even 3 star hotels

A distinctly average hotel. Average service from staff, average rooms average bathroom, average bed....all average. Nothing special at all about this hotel.Close to most attractions which is a plus.One criticism is that considering they are expecting tips staff spend more time chatting to each other than focusing on good service.

Fantastic location. Understated elegance. Nicely appointed rooms with excellent service. Easy access to theatre district and 5th Avenue shopping.

This property was ok, I have stayed at many 4 and 5 star hotels and this one was just ok. Nothing spectacular. They did have good service though the first night I was there the shower was not draining fast enough and I called and they sent someone up in 5 minutes to repair it. Every time I called housekeeping they literally came within 5 minutes. So customer service was great but the room itself was just ok BUT IT WAS CLEAN!! And a plus is the TV allows you to Cast your netflix. The location is what made me pick the hotel, the location is excellent.

3 stars for good customer service and cleanliness and nice bathroom. Location is good but you pay for the location so that’s expected. I am still shocked how is it 4 star. Anyway they lied on their website that the rooms are sound proof. I spent two nights there but couldn’t sleep because the drunk crowd and families with kids going in and out were making too much noise which woke me up as if it was happening in my room. The elevator was busy all night and I could hear it in my room. People ordering room service 0845 in the morning ladies started screaming in the lobby House Keeping instead of knocking at their door. The bed was horribly uncomfortable I am laughing while typing this review because I am mad that I paid almost 600$ for two nights for this.

I stay at the Sofitel NYC every year. It is one of the best hotels I have stayed at.Everyone from the Concierge, Front Desk and Restaurant are very nice and always there to greet you with a smile and assist you with any questions or concerns you may have.The rooms are always clean, well maintained and their bed is so comfortable.A special shout out to Mr Marc Grebot the food manager who made sure that I had a pleasant breakfast all 5 days. Also thank you to the dining room staff, they were all so nice, the service was wondetful and the food was delicious.When you enter the Sofitel the scent of their candles is so relaxing.The Sofitel NYC is the perfect location for the Theater, Times Square, Central Park, most museums, Fifth Avenue Shops and the subway.

We were able to check in early which was huge plus in my opinion. After being up early and traveling all day to get to New York being able to get in our room and shower and change exceeded our expectations. We were also offered an upgrade to suit and we accepted and it was well worth it. We travel on a regular basis and find we cannot wait to get home and into our own bed, we did not have that feeling this time. The bedding was amazing, and comfortable. We had turn down service every night and fresh towels in our room when we returned every evening. The entire staff was always friendly. I would not hesitate to book this hotel again.

The Sofitel, NY should add the following declarations to their website: there is no coffee maker in your room; there is no ice maker on your floor - if you want ice, call room service; it may take over one hour for your bags to arrive in your room and, when they arrive, there may be one less bag than you checked, and then you may be told you gave them one less baggage ticket than you did, and then you may be told it was shift change and the loss of the bag was not their fault, and then the bellman may insist that the only way to solve the problem is to travel 20+ floors with him to help him search the luggage room. And then he may offer you several different bags that are not your own (!!!!!) and then, after searching the room twice, he may tell you there is nothing else he can do and, again, that it was not his fault. And then you may enter the baggage room yourself and find your bag behind their mini-fridge. All this service for a 20-dollar tip. If their customer has not uttered the word fault, the staff should know they leave a horrible impression when they continually deny fault for a missing bag - this is a training issue.We ordered tonic water from room service and received soda water. We ordered two cokes and, inexplicably received 1 8.5 ounce coke, and 1 16 ounce coke. This is miles from attention to detail.The room was a bit banged up, as were the door and furniture edges.We stayed 3 nights, spending 1500, and, on checkout, no one asked how was our stay, no one said thanks. This is a training issue that very, very modest hotels seem to have under control - not so at the Sofitel, NY.First let-down at a Sofitel. I wont stay at this one again. As honestly as I remember it, I believe every Marriott stay Ive ever had was more luxurious than this Sofitel stay. Every Sofitel stay in other cities (Washington DC, Auckland, NZ) was better, and, Ritz-Carlton kicks this place to the curb. The Ritz-Carlton could teach a master class on service - one that the staff here could vastly benefit from. I say this because, based on other reviews Ive read, the manager will soon be along to say my experience is not their standard. It is what it is, and our experience was poor. Ive heard enough not my fault from Sofitel, NY to last a lifetime. Please do better than say its not your standard - fix the problems. One star.

Great location, comfy bed and good sized rooms. The only thing not to do...order room service. It is worth lacing up your shoes to find a spot no matter how tired you are. We ordered a salad (was okay), hummus (good) and charcuterie (could not eat based on taste/smell/colour of meats ).We would stay here again though and you have to check out the antique shop across the road!Location: near subway, Times Square, 5th Ave, shows

Recent one week stay in July, 2017. Contemporary French hotel that is right in the middle of midtown Manhattan just blocks from the Broadway theater district, Times Square, and some of New York Citys most iconic building. Staff were exceptionally attentive, friendly, and gracious. Room was modern, beatifully decorated, very clean and comfortable. Bathroom fixtures were modern. We were fortunate enough to book our stay via a deal including free daily breakfast at Gaby, the restaurant on the hotel main floor, and breakfast was delicious! Would absolutely recommend staying here to friends and family!

Location is good. Hotel is quite luxurious with well appointed rooms and much above average quality bed. The bathrooms are gorgeous. Then breakfast was not a nice buffet but rather a “normal” NY french style restaurant which was grossly overpriced (but tasty) menu.I think the hotel could use a bit of a refresher to be worth 5 stars but maybe I’m being a bit too hard. I still enjoyed my stay.

I always have a great experience at this hotel. It’s location is very convenient- right by Bryant Park. The staff is friendly and helpful. The hotel rooms are always clean and there are fresh flowers in the bathroom! I also love their beds- they are extra comfy so I always sleep very well here. Beware of the mini bar- it’ll get ya.

Well, this Hotel is a little bit older. The price is too expensive, even for Manhattan. We booked a 60 sqm Suite and received a room which has never ever 60 sqm. We booked a room for 3 adults. But the sofa bed is unreasonable for an adult. Every morning at 9am we were disturbed, asking when we leave the room. And at arriving, at 3pm, we had to wait, because the room was not ready. Cleanliness in the room is not perfect. Really not worth the money. We will not stay again in this Hotel. Nevertheless: The Hotel is well situated and quiet. Room Service responds fast.

Friendly staff, easy access lobby, rooms decent size, great bed and pillows. Small part of window open so you can have fresh air. Bathroom a bit dated.

Hotel is currently closed

Lovely hotel with a great mix of French and new York influences; with lots of artistic and art deco touches. Room is lovley staff are great and location so close to time square has made getting out and a bout really easy. Will definitely come back and look out for other Sofitel hotels when we go to other places

Weve stayed at many Sofitel Hotels around the world including the NYC location a couple of times. While it has all the great little touches you expect from Sofitel--this location is not as good as the rest of the brand. At check-in this past weekend we were told our selected suite was not available. When asked to then at least be put on a higher floor we were told nothing was available. We were told to check back the next day and they would reserve us a better room but when we called we were told nothing was available. Multiple times we expressed our disappointment and absolutely nothing was done to make it better. Our room felt like a dungeon only feet from the next building. We always look to Sofitel when traveling but our next visit to New York will probably be in a more accommodating hotel.

A beautiful hotel in the heart of Manhattan, close to everything. The staff are courteous and the service is great most of the time. However, if you are unfortunate to be staying when they have booked out the bar to a private party and it’s raining outside you cannot get a drink for a nightcap without leaving the hotel. There is an expensive, poorly stocked (no tonic for the Gin), mini bar or you can order room service and pay a $3.50 surcharge AND 17% service charge for room service OR leave the hotel and get wet and have your nightcap somewhere else. It seems the amount you can earn from hiring out your bar in New York means you don’t have to worry about providing a service to your hotel guests. Rather disappointed, particularly as we were celebrating a birthday and the night ended with a sour note.

Great hotel. Our friends have been staying here for 22 years. The Terrance rooms on the 24th floor are outstanding and the beds are comfortable. Special thanks to Angel at front desk and Leo from Gaby bar who made the trip outstanding.

First time in a Sofitel, and I cant wait to book again. The New York location was perfect, central to everywhere I needed to be. Clean, Service/Staff friendly, efficient and accommodating. I loved the fresh flowers in my bathroom and the turn down service. I cant stress enough how much I loved the bed! Most comfortable bed ever! Thank you for an amazing stay!

Amazing hotel and wonderful staff. Rooms were plenty spacious. Beds were super comfy and bathrooms were so big and clean. Nice touch with robes and slippers. Would definitely stay again.

Honestly the worst experience i’ve ever had in a new york hotel. i checked in at 230 and was told the room wasn’t ready. I understood that T the check in time was 3 pm. I was absolutely assured that when i returned the room would be ready and my luggage would be delivered to my room. at 5 pm when i returned the room was ready and i was told my luggage would be delivered to my room. at 1 am when I returned to my room my luggage was still not in my room. i had to call the general manager before my luggage was delivered. honestly the worst hotel service i have ever received. i don’t think that i will ever choose to stay in a sofitel again. no apologies for the poor service. no acknowledgement of their mistake. no effort to offer service recovery. there are many hotels at this price point in this area. choose at random and you are likely to have a better experience than i did.

We stayed in a Skyscraper suite for 9 days. The location was brilliant, a block and a half from Times Square, with views of the Empire State building, the Chrysler building and the Rockefeller Center from the South, East and North windows respectively.The restaurant is good (but again very expensive). We sampled a number of dishes and all were excellent. The mini bar was poorly stocked and very expensive with shot bottles of spirits but no mixers. Luckily there was room in the fridge to bring our own. No coffee making facilities was an unpleasant surprise, but there is an excellent coffee house a few steps down the road (Gregorys). The staff were very attentive, bringing up extra bedding to allow my wife to use the sofa bed in the living room to escape my snoring.

We found our stay lovely. Very nice front desk staff. Great location for theaters. The bar offered one of the best drinks (White Cosmo) Ive ever had. It doesnt have the history or richness of its neighbors (Algonquin, Royalton) but it does have a classy, European feel. Would recommend.

Stay for 1 night on 8/25/19: We got to our hotel and the service was great and prompt. I give cleanliness 1 star. I pull down the bed and find 4 HUGE and long black hairs and makeup all over the pillows. Obviously the sheets were not changed and I am disgusted. I call housekeeping and they send someone up to change the sheets. The man knocks on the door and gives me a flat sheet to change MYSELF, and then proceeds to walk away. I was appalled. Will NEVER return.

We had a wonderful time at your hotel. The staff was friendly and helpful. The rooms were clean and quiet--loved the private hallway that adjoined our two rooms. Food and drinks in the restaurant were great as were the wait staff and overall atmosphere. Close to many attractions both by cab and walking. We would stay again. Thank you for helping to make our vacation a wonderful one.

CHARMING AND SOPHISTICATED We adore the contemporary French feel of this boutique hotel. The design features of the hotel are smart, the rooms are well appointed with luxurious amenities. We fins the ambiance to be a delicate blend of elegant yet cozy, and the staff truly delivers in providing an attention to details that even the most discerning guests appreciate and come to expect. I must also mention that it is not awful starting your day with French pressed coffee and a freshly baked pain du chocolate either! Additionally, the location is perfect for walking to and from all that we love to do while visiting Manhattan. We always plan our NYC experience to begin and end at The Sofitel. We wouldn’t have it any other way.

Decent accomodation for business travelers. The hotel is in the center of the city which provides good access to amenities. Tourists will like the location given the proximity to various attractions. Room size is smaller, however other amentities like bathroom and wardrobe is decent.

We felt very welcomed and valued by staff, a special thank you to Danial Harpaz who made our stay extra special with his warm hospitality, thoughtfulness and knowledge of the city. Our room was comfortable and the hotel perfectly situated for our needs. The concierge team were marvellous and everyone on the reception desk very helpful and eager to please.We will definitely recommend and come back again. The hotel is stylish and smart but low-key, it has a genuinely lovely atmosphere. Fabulous!

We had our daughters wedding at the Sofitel New York. Lovely lobby, gracious hotel staff and very comfortable room with wonderful view of the city. The wedding was wonderful. Food delicious and arrived hot!I am highly allergic to fragrance and all the Sofitel hotels have fragrance piped into the lobby and the restaurant. The hotel was kind enough to turn down the scent for the wedding.

It was good,but not great. All ice must be brought to you. Room Service was timely, but by no means were our meals close to finer scale as the meniu prices infer. The late night menu is not really anything The standard industrial rooftop view was what it was. Reminded me of a standard Marriott or NYC at Four points chelsea or Even hotel Midtown. I Shouldnt have decided to try this over the Conrad and more so the Knickenbocker. No complaints except that ice buckets need plastic liners otherwise I dont see having a bad experience here. Staff and room size was the highlight.

Beautiful bedrooms, most comfortable beds. Very attentive and welcoming staff. Hotel spotlessly clean. Would highly recommend this hotel

Although the person at the reception desk when my wife and I first arrived was in need of more experience, we were contacted a few hours later (we had arrive early) and told hat our room was available. Our check-in experience this time was very smooth; out Accor LeClub membership was recognized; and we were upgraded to a room on a higher floor. Small gestures of friendliness and recognition are much appreciated. We ate at the bar a couple of time and enjoyed both the food and the professional service. Our room was just as expected, well-appointed, clean, and with an HVAC system that kept the room at a comfortable temperature.

This has been a great stay. You cant beat the location, but the icing on the cake is the service. Impeccable.

Staff very pleasant from doorman to front desk, room service and check out. Rooms extremely comfortable and quiet.We were here for a meeting and the support staff including technical set up and F&B were always attentive and a pleasure to work with. It was a great environment in making for a successful meeting.Thank you to all who were involved! It was a pleasure to work with you and your hotel will be recommended in the future.

Having stayed at other Sofitel hotels i found the New York one to be of the same standards, and we just loved the comfortable beds. I really like the fact that this hotel is walking distance from some of the main attractions such as Empire State, Macys, Grand Central and also Times Square, but as its off the main street its nice and quite compared to other places i have stayed at. Concierge were great, they were always helpful with directions and information and even with tracking down a cab as you are heading out for the evening/day. Overall this was a great stay and would recommend this hotel to anyone going to New York.

Excellent location. Great service. Cosmopolitan. Nice ambiance. large room. Overall: best hotel Ive stayed at in NY.

Perfectly located hotel. Just a short walk when you want to be in the center of everything and short walk back when you dont. Beautiful views of Chrysler Building, could also see Empire State Building. Rooms were clean and comfortable. Staff was wonderful, all attentive and friendly. Opt in for the breakfast package, its delicious and served until noon.

Great Location, wonderful service, spacious and luxurious.Huge value, most comparable hotels are $200 more a night.

Good location but this is a hotel trading on past reputation. Rooms are tired and old- appliances reaching end of the line. Not awful but I won’t be staying again- much better hotels around

Very posh Hotel and it lives up to the Accord brand of premium! It was great to have a hotel so close to Times Square and also to have staff members who are so polite and professional. The rooms are large and well equipped with everything you need for a comfortable stay. I enjoyed the breakfast service, have their salmon as it is to die for. All in all a great place to stay and it most certainly lives up to its expectations.

We love staying at the Sofitel, received a very warm welcome. Staff always friendly, Concierge and Bell Boys always very polite and very helpful. The room again was amazing, lovely view, loads of space, very clean. Maid service and turn down service excellent.We enjoy the Sofitel as its close to everything. Very luxurious foyer and rooms.

At arrival we were warmly greeted and as our room was not available we were able to check our bags in for the day. The staff was very helpful and the concierge Geoffrey was especially helpful with our requests and provided great recommendations. It was unfortunate that the room we received had only a view of the rear courtyard though not all rooms can be expected to have the stunning views shown in the online photos; overall the room was very clean and the bed comfortable. The only disappointment arose when we attempted to head to the rooftop patio (the selling point for selecting the Sofitel New York when browsing the pictures) only to be informed this section was private for the Presidential suite only. It would have been good to know this beforehand.

Was very happy with our stay at the hotel. A special thanks to Xavier Velez who was very welcoming at check in and was very helpful in printing out our plane tickets for us when we were leaving. We will definitely come back and tell our friends. Rooms were very clean and comfortable. The concierge was very helpful with directions. Thank you.

The room is quite large for NYC but it is dated. The bathroom door is a bit strange(double doors without lock) and doesnt match with the rest of the decor. The doormen were hardly there, even if they did, they were barely doing their job.The breakfast was good but too expensive, they included the service charge on the bill.My friend ordered the room service the first night and they charged few different fees on the order...

A very expensive hotel in midtown Manhattan. I was there for business and was mandated to stay there, but I could have found better options in midtown that would have been more affordable. My room was over $500 + tax / night and it was the smallest room I remember ever staying in besides my dorm room. The staff there all is fantastic and the food is good (but again....expensive!)

Great location near Time Square on 44th Street. Had a suite with pictures of awards on the walls and a huge balcony. Lots of bars and restaurants within walking distance of the hotel.

Loved your hotel - reception staff welcoming and accomodating - we had a great room service dinner and enjoyed some drinks in your bar. Room was lovely and serviced well. Only issue was the male concierge who, when asked for a recommendation for a car service to JFK, would only recommend the one that we could charge to our room which was at least 60% above the others I could see online - he got really annoyed when asked to suggest an alternative and only when I got annoyed at the lack of service at a four star hotel did he begrudgingly recommend another option - he really let the hotel down - I appreciate most people who stay at your hotel probably dont worry too much about prices of things but a service with that much markup isnt good enough.

Spent a couple days at the Sofitel for a training. It was right by Bryant Park and Times Square which was so easy to get to. The food was good and the staff was very attentive.

Fortunate enough to have met the manager a wonderful lady who took personal care of us beyond my expectations. She was outstanding kind and caring we will always remember our experience because of her!! Our stay did not begin well but as soon as she found out it changed for for the better and kept going. She even personally said goodbye and insisted on doing so. Highly recommended!

Best hotel service Ive ever had. Good location, and good food, but the service is impeccable. Shout out to the management for running such an excellent spot.