Great all over. Clean. Perfect location at the center of the city. Helpful staff. Complete fitness center. Not that you are going to sleep in the elevator, but it is nice not having to make multiple stops when you come back tired. So I like that it has elevators assigned for range of floors. The rooms are decent size for NYC. It is not a bring your whole house place. Comfy beds.

Front desk- it was a good experience when I checked in. Shame on me for not remembering the name of the staff that checked me in. I was able to check in at 10 AM vice 2 PM. I have emailed and called to arrange it though.Room - Holiday inn express has more amenities than this place. No towel rack, no ice machine, room is small, bathroom is outdated, no fridge but you can get one for $25. The lobby looks much better than the room giving Customers a good impression only to be crushed upon seeing the assigned room.Location - ideal or probably one of the best since it is only minutes away by foot to Times Square. Plenty of places to eat and visit.This is our first day and have 3 more to go. Will definitely update this post.

Cool elevator system to avoid unnecessary elevator stops. The concierge service is attentive and genuinely helpful. The food available on site is decent eats and a good way to spend the $30 daily credit.

I went for a workout in the fitness center and it turned out to be an exceptional fitness and customer service experience. A good workout changes my day, so when Im on the road its the first thing I do. At the end of my workout, there was a guest in the gym who was being extremely rude, tying up several pieces of equipment and not letting other guests use them. He said, its not your personal gym and youll have to wait until Im done working out. Even when I asked to work in, this guest said no. I went to the fitness center staff member, Andre, and asked if he could intervene. He went over and talked to this guest, but also asked me what I liked to do as far as workouts. Andre then spent about half an hour leading me through one of the best workouts Ive had in a long time. What a tremendous asset to have on staff. Andre was the perfect mix of diplomacy and customer service, while diffusing a very frustrating experience. You dont find a lot of people going above and beyond these days, so I felt compelled to write about an exceptional customer service experience. Thank you Andre, you should be running this place :)

Positive: The rooms were okay. You can get similar amenities at a motel for cheaper. The location is the best part about the hotel and staff are nice. Negative: I didn¿t like that during check out is when you are informed about the $90 credit you HAVE to use or you lose it. I barely used even $30 so that¿s just a set up especially since the restaurant wasn¿t open. They should let customers know that upon

Positive: Location-I loved being slightly north of Times Square. We walked to the park each morning for a run. Close to lots to Subway stops to get everywhere we wanted to be easily. I found the staff to be friendly and helpful, especially housekeeping. Negative: There were aspects of the room that were a bit shabby, like cracked lampshade, scratched headboard, and paint but overall the room was clean and comfortable.

Positive: The stay was perfect. Staff was very helpful, informative. I was made aware of the perks of having stayed with the hotel. Bus ride, vouchers luggage stored, early check in the best of all Negative: I liked the whole experience

A+ stay. Super location. Their gym is literally better than 90% of most regular real gyms!!!! In the gym- Harold and Scott were incredibly nice and super helpful. Loved this hotel. The maids were super caring and sweet. A++++

Very nice place to stay, beautiful view with short distance walk to all the landmarks! Very nice & helpful staffs in the hotel. Paid parking through Icon which cost quiet a bit but still a good piece of mind & now theyre open 24/7.

Positive: Location is great. Nice lobby, elevators and energy. Rooms had plenty of clean towels. Negative: Rooms are not as nice as the lobby. My room had someones half drunk wine container in the mini bar. The mini bar was unplugged and dirty and looked like it had not been used in months or over a year. Have to wonder why it was even in the room.

Great hotel to stay at! Staff are friendly and the hotel is very accommodating! Highly recommend for a great nyc trip!

We initially booked a hotel across the street. We knew immediately we could not stay there for a week and looked up the rates for this Sheraton. The price turned out to be $200 cheaper and an 100% better. I said every day of our stay that I was so thankful we switched to the Sheraton. The only thing I found this hotel lacking was amenities. Some of them were closed due to covid, which I understand. (Restaurants, fitness center) What I feel are basic amenities like a fridge, laundry facilities and vending machines were not even available. Other than these things the stay was nice. The location was perfect and the rooms were well maintained and updated. The staff was friendly however housekeeping cleaned when we requested twice that they don’t. We put up our privacy sign after that and they didn’t do it again. Overall a very pleasant stay.

Positive: This hotel was in a perfect location. 3 minute walk into Times Square. Very clean. Negative: Didn¿t like that there wasn¿t a refrigerator and/or a microwave in the room. Shower soap dish was not in a good location for such a small shower. Banged my elbow numerous times. Mattresses were so uncomfortable.

For obvious reasons... location is everything, staff are friendly and the rooms are cozy (a little classic, but cute). The only downside, is wait time for responses or delivery of requested items/services - even so, they are gracious. But its a huge hotel with a lot of guests; the team members make up the experience.

LOVED this hotel! We are Marriott Bonvoy Elite & they treated us like royalty! Everyone at the hotel was super helpful, friendly & accommodating. The stay was perfect from check in to check out. We were here for 5 nights & were totally relaxed the whole time. The gym is out of this world — best gym we’ve found at a Marriott property. Plus, it’s open 24/7. The location is perfect for getting around NYC easily. Highly recommend to anyone thinking of staying!

I was able to do a complimentary early check in and a late check out. My bed was made each day and I left all my belongings out and nothing was touched. You must stop by the cafe/bar and hopefully you will get a chance to meet Eddie Bravo, one of the barristas. He was so kind and deserves the highest praise. He put a huge smile on my face just by being the sweet person that he is!

If you want to stay at the heart of the Tumes square, this is your hotel. Loved the locatiom and loved the beautiful lobby and very amiable, helpful people.Very disappointed at the size of the rooms though, too small if you ask me. We got a parlour suite with 2 adjacent rooms with amazing views of 7th Avenue and 57th Street. Why am I not happy? Because the basic amenities like a microwave or a refrigerator will come with extra cost of $25 each.Another thing is the mattresses are super soft, which maybe good for some, but not so good for us. Pillows were not comfortable either.Places are clean and complementary water helps, and absolutely loved the proximity to the subway, central park and Times Square.

Akada Was the greatest person ever traveling from Atlanta then working all day she made everything comfortable for me. The world needs more employees like her. Highest regards to Akada

Great location. Walkable distance to Times square and Central park. Wifi is free. Slippers are provided upon your request. Free bottle of water are provided at the lobby. Views are not good, mostly facing other buildings parking lot.No destination fee. Bed is too lumpy, if you are sensitive, you wouldnt be able to sleep with someone next to you. Staffs are not kind.

Positive: Great hotel only 2 issues. 1) none of the rooms have refrigerators you can request one at a $25/night for which I was charged double. 2) upon checking in they don¿t tell you that they charge a mandatory $40/day for you to spend money at their restaura

We were here for morning coffee all week long. Great little spot with morning coffee crew of lively wonderful folks. The views from here are awesome. I spoke with lots of folks staying here and they were all happy. I would highly recommend stopping in here for coffee and enjoy the views and atmosphere

We stayed at this hotel for 2 nights. When we checked in the was not cleaned properly. The food pieces were left on the furniture, some of the towels had stains of nail polish and some other red spots (maybe blood). We never got hot water in the shower. The fridge was locked in the room. Now microwave.Basically, it didn’t meet any of our expectations. We finally had to check out and stay at another hotel.

Amazing experience coming from the nightmare that is the Manhattan across the street. Took care of all my needs at the front desk (Tiffany is the best) then the rooms And amenities were top notch and fantastic and the best part was the service: prompt, caring, and resolved all my needs. The guard up front (Frank) went above and beyond to assist me as well with making a booking and reservation. The best hands down from start to finish. Cannot say enough great things about this place!! If you’re on the fence about booking this place don’t!! JUST BOOK HERE!

Great stay for 4-nights.Bed, A/C and professional lobby.The curtains and cushions are very much out of fashion and it takes about 60-seconds of continuous button pushing to get a moderate amount of ice out of the machine down the corridor of floor 48.Not sure why my double expresso costs me a dollar more than at every other Starbucks in the city I have visited?I had to write something constructive. Good value and obvious a great location.

Positive: Location Negative: The hotel was mentioned as 4.5 star. But was not even like a normal highway motel. Initially the flush in bathroom was not working. After tweaking something it started working. No enough towels were provided. Totally disappointed..

Positive: The elevators are fast and spacious. The staff is very helpful especially any of the doormen. Negative: The bed was too hard for me but didn¿t ruin my sleep. No free WiFi.

Positive: The location is excellent. Right on the heart of Manhattan and next to a Train station. Really easy to go from JFK to hotel.

Positive: Location was fabulous. Security was good at the door. I appreciated that. Great deli right across the street (the hotels food operations arent yet open for business.) Easy access to the subway. Negative: I miss not having a drink at the hotel bar at night but after COVID we will be able to enjoy that again:-)

Quietly fine Hotel and you can reach to several locations arround easly

10 out of 10 would recommend. This place is on point with their customer service. The circumstances I was there for didnt work out according to plan but every single staff member I encountered took the ultimate care of me and my friends. I couldnt be more thankful.

Here is my experience, they are 4 stars rated hotel and its expensive I feel $300 per night for 2 is not worth it. Room service is pretty bad we called for Dental care for our room literally they showed up while checkout. They offered $30 credit per room for breakfast, we end up eating there its dammed expensive per se $28 for a 3 egg omelet and I feel like 1 egg, and we end up paying $50.I dont feel like I am staying in a 4 Star hotel.

Very nice motel and close to many attractions down town in NYC.

Positive: The location near to the theater district, Times Square, Central Park, and dozens of restaurants is spectacular. You are within walking distance to everything and in a safe environment. Negative: To be picky about something that did bother me, the pillows are worn out and beyond soft. Time for new ones. There was also a window bench seat in the room that needs to be replaced, it was worn out and looked terrible.

I stayed at this hotel for 2 nights.The first thing I noticed is that the lobby floor was dirty, there were a lot of dust in the room and bathroom. When we were comí go into the room the housekeeper went right behind us coming inside the room looking for “5 bucks that she dropped” But beside all this, it has THE BEST location. You can walk to Central Park, museums, Broadway and Times Square it’s just a couple of blocks away. The rooms are very pretty, not very clean but pretty. I will definitely would stay again at this hotel just for the location.

I have stayed here multiple times. The staff are the friendliest you will encounter anywhere! I love staying here!

Positive: Hotel is well maintained. Previous visits front desk has been overrun with people. Not so this visit, perhaps due to Covid and people just starting to travel. Free bottled water at front desk was a plus. Negative: Gym was closed. Hotel partnered with an off site gym. Off site gym did not open until 9am on Saturday. Need to be able to get my workout in before the regularly scheduled day begins.

Only stayed for a short time but they upgraded my room since it was my birthday and were super generous when I asked for extra supplies (ie towels and soaps). Room view was good with the upgrade. Location is pretty good too, central to everything. Only complaint was room was a little old.

Positive: The hotel check in associate was awesome. He really made my experience meaningful. A definite asset to the organization. Negative: Nope.

Unfortunately they didn’t want to honor our late check out promised to us. The hotel rooms were on the smaller side and I felt I was not taken care of.I would advise staying at many of the other great places NYC has to offer.

Positive: Great location! The hotel is clean and the room has a good size. The only con thing is missing is a smart tv.

My disappointment started with the room and ended with the staff.For a 4 star hotel.... I have never been in such a disheveled hotel. The bathroom door was chipped and dirty, the vent in the shower was gross. Speaking if the shower, the knob to pull up for the shower vs the tub doesnt come up all the way so the pressure was non existence! The A/C never got to temperature. Came back from dinner to use the refrigerator in our room only to discover that was also broken. When voicing our concerns with the front desk we were laughed at!!! This is somewhere I will never stay again.

Positive: Location is great with so many easy subway options and lines very close to hotel Negative: They dont do a good job explaining what you are paying a destination fee for.

We had a few bumps in the beginning of our 5 night stay. I was overly anxious and concerned about traveling with our 5-month-old. However, Eugene the front office manager not only addressed our concerns but took the time to fix the situation.I would definitely stay at a marriot Bonvoy hotel in the future simply because they care about their customers and are quick to take action if anything is out of place.Thank you again, Eugene!We will be enjoying a night away much closer to home. It was a kind gesture gifting us a night for our troubles.

Location is great, perfect choice for a few night stay in the city.

Positive: Location. Room cleaning was superb. Negative: The hotel is dank, dirty, and way too overpriced. Rooms are outdated and very disgustingly dirty. The carpet felt dirty; bathroom elements were stained; room fixtures (table, sink) were stained; fridge & microwave broken. Very disappointed.

Positive: Cleanliness and very friendly staff. Negative: In order to have a refrigerator in our room you had to pay an additional $25.00 we were told that the housekeeping depth rents them.

We stayed three nights. Available early afternoon with mid afternoon checkout. Wonderful front desk service. Comfortable rooms. Delightful staff.

Amazing! I had the best time ever here! Got this place for a fantastic price at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I like this hotel and Im extremely happy I stayed at my favorite place for much less than what I usually spend.Nice place to rest your head. There checkout time is not crazy early like some other places. room was very clean, We came back everyday after sightseeing to a cleaned and restocked room. Staff was very friendly, and even with covid we managed to get breakfast in the lobby one morning..

Here on a military exercise. Staff is very free polite and helpful. The rooms were very clean even though we are in a old hotel hotel, seem to be continually updated And fresh.

We just returned from a quick, last minute trip to NYC. I literally spent hours trying to find a hotel, as we have never stayed directly in Times Square and I wanted to find a place that had a great location and was plenty nice for us to enjoy the time spent in our room. Unfortunately, the first place we booked was canceled as they were somehow overbooked, and I did not wish to stay at their sister hotel downtown. After already spending so much time researching hotels, I decided to just roll the dice on Priceline and book a 4.5 star hotel in Times Square, which ended up being Sheraton Times Square.I will start by saying I have no complaints. We didnt arrive to New York until about midnight, so we checked in around 1:00am. Upon arrival, we were asked to present our room keys, which was nice to see they had great security right through the front doors. The receptionist at the front desk was polite and upgraded us to a room with a view of the park (not sure where the view was, but it was a nice gesture). The elevators were high-tech, completely digital which the kids thought were cool, but were slightly confusing the first time we used them. I was a bit disappointed with the room, but nothing was wrong with it. It was clean, decent decor and had everything we needed, just very underwhelming for a 4.5 star. We were expecting a small room, as most of our hotel stays in NYC have been tight, and with two kids, it was just fine. The beds are small, but doable for our family.The location was wonderful! Just far enough north of the hustle and bustle of Times Square and plenty close to the bright lights, Central Park, 5th Ave, Rockefeller Center, etc. I was happy that you didnt walk right out of the lobby into the craziness of the heart of Times Square, so the location was 5 stars for us.All in all, our stay was good. It was plenty fine, just not something I was super excited about.

Positive: Location was a bit north of the heart of Times Square and a bit South of Central Park so both were easily accessible. Lots of food places near by. Also very near subway line. Room was clean and well designed ( had nice TV, minibar, and free coffee

Positive: The price was right. The woman at the desk let us check in 60 minutes early. I really like the way the elevators work. Negative: No. Maybe the halls were a wee bit dark.

Room was clean. Check in was easy Gym is great. Omar, my waiter in the breakfast restaurant was exceptional. Location cant be beat.

We stayed here in first week of August using our Marriott Vacation Club points. Its one of the worst MVC hotels we have stayed. The room was smaller than what we perceived from the photos. It did not have the amenities/ furniture as listed on the website. Upon checking with front desk, the said its just a photo. I was surprised that staff of reputed hotel could give such a reply. Even there was a charge of USD 25 to operate the fridge.( Even the motels in USA provides a fridge ( and microwave) in the room). The room was cramped & uncomfortable. Not to Marriott standards. Very disappointed. Will never recommend this place to any MVC member. Only the location was good.

Great costumer service, credit for resort fee and for the rate and location one of the best you can stay at.

A very busy location, but not ideal for the main attractions for first time visitors, I say that as a repeat visitor to NY (not this hotel). The location worked for me fine, but it is busy. The hotel is, as my rating suggeste 4/5 - 80% rating. Service is very good as is the hygeine and room size and decor. Not elite, but very good. My advice is - if this is your first visit find a hotel in a less busy locale. West 54th st on fifth was my first location in 1994 and is still a brilliant place to start.

The hotel has an amazing location right in the middle of Times Square ! Very clean, good room service and housekeeping, and comfortable rooms. The staff aren’t too friendly or welcoming. For some reason they have a couple of security standing by the revolving doors that ask you to show your room key every time you come in which seems a little unnecessary, but I guess it’s a safety precaution. The lobby and common areas are a little outdated too.

Positive: Dirty Bathroom room 3423 Not cleaned and sanitized Toilet smells of Urine. Shower curtain was smelling of nasty stank. Indicative of not properly cleaning. Negative: Dirty Bathroom room 3423 Not cleaned and sanitized Toilet smells of Urine. Shower curtain was smelling of nasty stank. Indicative of not properly cleaning.

I feel like the rooms were about a 4 star just because of size and they are kind of outdated but the staff is 5 star experience. Staff and concierge were extremely accomidating and super friendly. Location is really nice you are close to times square and alot of restuarants. Thank you sheraton for the memories.

The hotel is coming back from Covid 19 and are doing the best to re establish their former business.My biggest problem was the bed. It was 3feet high. I am 5 foot 3inches on a good day and I am 65 years old. They had no amenities to fix this problem nor did they try. The refrigerator did not work, they brought us a smaller one and left them both. There is no microwave to reheat leftovers. The employees were super nice and always pointed us in the right direction.

I like the the way this place is nicely put together, very elegant. Everything you need is at such a short distance. Chase bank right across the street...ametises are not that great, rooms dont have mini fridge.

Positive: Very nice view of south end of Central Park from our window. Beds, pillows were excellent.

You can get the same hotel amenities at your nearest motel for cheaper. Nothing great about it and I reallyDidn’t like the fact that I wasn’t informed about the $90 credit till check out! That’s a setup especially since only one of their food options are open at 12 p.m. If you don’t use it, you lose it so why aren’t customers informed upon arrival? Just okay hotel overall.

Positive: Even we got $30 for convenience fee, in return they give $30 credit toward food plus free city on hop bus.

Staff did a wonderful job with cleaning and all Covid concerns. Hotel was nicely furnished, room was ready early, housecleaning every day, wonderful stay. Train/Merto stop on end of block. Walking distance to Time Square.

Super friendly and efficient staff, always on hand to assist. Nice size rooms and bath in the center of New York, and at a great price too. Will for sure come back here soon.

Positive: Nice hotel in a great area. A lot of options to walk to for food Negative: Shower pressure was extremely hard. No refrigerator access in room. Brown muddy water coming out shower faucet¿ yuck!!!

Positive: Clean hotel, nice location. Negative: Resort fee should be included in total cost per night and not charged at the hotel.

After the 1 day nightmare across the street The Manhattan (dont stay there ). Was nice to come to a great place. Would of given it 5 stars but the shower curtain smell. Overall I would return here for sure.

Great location and service. Rooms are good by NYC standard

Positive: Free WiFi was an awesome gift upon checking in. Negative: Refrigerator rental $25 and no microwave Rude staff didn¿t allow my house keys to be dropped off at front desk Their tissue & toilet paper were too cheap!

Lovely hotel with really nice rooms. Its all perfect except for the bell man services are weirdly expensive and are credit only.

Great hotel ideally located to central park and times square. Great services, very clean and nice looking.

We stayed there for the 4th of July weekend. There was a smell coming from the bathroom and we repeatedly kept complaining. They did not pay much attention and throughout our stay the smell was there. Also the bathroom looked old and not well maintained. The phone in our room was not working and after complaining they replaced it. Really disappointed with our stay this time. The hotel seemed under staffed as well.

Positive: Great location. Room was cleaned everyday Negative: Refrigerator did not work. Tv also in and out . Limited front desk staff. Had a long wait upon arrival.

The location is so good it’s just a few minutes from the town Square the service was good the staff they are good and they give you a free ride for a bike or a bus

Hotel is clean and conveniently located, however they nickel and dime you for everything. Besides the silly resort fee I also got charged to have a fridge in the room.

A really classy place. Top-end and expensive, The Sheraton New York Hotel Towers is the place to stay for everyone who wants to get the opportunity to sleep, rest, and stay in the hustle of Manhattan. However, despite the bustle and noise, keep in mind that Times Square, Central Park, and everything that Manhattan has to offer is just at your doorstep. Whether it is a walk in Central Park, or a planned visit on Broadway (once it returns), then this is the place to be. You can easily find a place to dine. It is full with top-end places just near-by!Located in the middle of Manhattan, it is one of the most luxurious hotels in Manhattan and is an ideal choice for business travelers. The hotel is located at the intersection of art, fashion and design, just a short walk from the Museum of Modern Art. Just a few steps away from Times Square and the Empire State Building, London New York City offers the best of both worlds: luxury and comfort, with access to the best restaurants and bars in the world. Located in the Theater District, this hotel offers all the views of New York, and the whole family explores Times Square.

If I could give it no stars I would. This hotel was so old and shabby shower curtain had mold on it bathroom counters definitely need to be remodeled. I would never stay at this hotel again it definitely gave me motel vibes and their price a night is pretty high.

Rooms were extremely small and there was so much furniture I felt clausterphobic. Ac was mediocre but the bed made up for every flaw the room had. Everyone except the janitor in this hotel were rude (must be a NY thing). This building was clean amd location was real nice.

Positive: It was our second stay at this hotel. The hotel is following CDC guidelines for COVID. Rooms are spacious, clean and quiet. Excellent location within walking distance to tourist sites. Would definitely stay on future trips.

Positive: Loved how professional and welcoming they were! Very clean too! No complaints! Negative: No Pool or hot tub

Greatl Experience! Hotel very nice. Rooms neat and clean. And the staff was great! Would recommend and will go back again.

Rooms were very clean except for a drawer which wasn’t cleaned at all! The beds were extremely comfortable. However the fridge was not working...why?!

I have stayed at many Marriott chain hotel and this by far has been the worst. I would probably never stay at this hotel due to how unsanitary and unprofessional this location is. I would not recommend staying here at all.

What was before a very good, busy, and lively place is now sadly nearly empty. Still staff are friendly and attentive!The hotel is understandably strict about masking and social distancing.This location is within walking distance to many great locations more and more of which are now opening.

Best hotel experience I have ever had. The hotel was very clean, updated, and unique. The hotel staff was excellent and super helpful for recommendations. We did have a problem with our thermostat the first night of our stay, but they sent someone up within 5 minutes to fix the problem. The day we were leaving for the airport an employee named James offered to catch us a cab to make sure we were not ripped off. Will be staying here again!

Positive: Great location, friendly and helpful staff, and nice room. Negative: Bathroom was too small.

We absolutely loved our stay. The location is amazing, and our room was cleaned to perfection every day. This will be our hotel of choice anytime we are visiting New York!

It was so close to Central Park and time square! And the subway system was right next to it, making traveling so easy! That staff was all friendly and was always eager to help!

Great service. The bed does not provide much support though. Awesome location.

Positive: The location, cleanliness, cost, and proximity to the subway. Negative: Some of the staff was very stuck up and rude(which is mainly the front desk people). Also the fire alarm went off at 4 AM i, waking everybody up for no reason since there was no actual fire. It was a huge inconvenience.

Positive: Location Negative: Checked in and there was trash in the bathroom on the sink and in trash can. Told the concierge about it and he said hed have it cleaned but it never was cleaned

Great lobby to relax with a cup of coffee at Starbucks. Pleasant helpful staff.

Very nice hotel in the heart of Times Square, ideal for tourist. The staff is very nice and the rooms was clean with good views of the city. Literally a few blocks from Central Park, St Patrick Catholic Church, Rockefeller Plaza along with many more attractions!

Centrally located. Good value for money.

Positive: Location Negative: Their staff are the worst. Also I had an issue with payment. I have been charged twice, so I had to call them couple of times to correct the mistake.

Positive: Location is great Negative: Small rooms/bathrooms. No free in-room wifi.

Decent only for the location. Other than that, beds are full-size, shower pressure is weak, no refrigerator in the room and the ice machine on multiple floors didn’t work. Valerie at the front desk acted as I offended her when I called to tell her the didn’t work. If the Hilton is available, stay at the Hilton.

Amazon location with good clean rooms that exceed the standards of Sheratons I have stayed at in the past.