Very good I paid 100$ more for the gallivant in Times Square per night and it didn’t even compare close to these rooms. We did not have a fridge but we called the front desk and within 15 minutes we got one! Amazing and on top customer service. In the gallivant we had no option for a fridge at all… This hotel definitely prioritizes customer service and we will be for sure staying here again, Thank you for having us!!!!

We checked in late, after midnight and the overnight manager, Pedro, was very accommodating and helpful. We paid for a city view room, however our initial assignment was wrong and the sheets were stained. It was a very small and cramped space.We notified the front desk immediately and Pedro assigned us a new room. It had a better “view”, meaning that we had more lighting but the area itself consisted of views of individual’s personal living rooms as we were surrounded by apartment buildings so our blinds were kept for most of the day. We were on the 25th floor, and there were only three elevators, so most of the time the elevators got packed quickly with people without masks - laughing and talking - so that was a bit worrying.Our phones in the room didn’t work, and apparently none of the phones on the floor worked. That was a bit inconvenient as we weren’t made aware initially but then we were informed to use our cellphones to call the front desk’s general number.There were a few trash bags left by the elevator by other guests, which wasn’t removed throughout the day.As for outside, there were plenty food options in the surrounding area that were walking distance away being that we were in the Financial District. That was convenient.We spent two nights for a quick trip, but for anything longer I don’t think I’d stay here again.

Traveling from California was a long journey. I had some bad experiences trying to get the right hotel... Thats when I found this gem👑 what made the experience exceptional, was the woman at the front desk. Her make is DJ and she literally saved the day. She was very helpful, kind and compassionate to my needs.Additionally, the room is very comfortable and clean. Mine also has a very nice view of the city. I will definitely stay here again 👍🏽

Positive: Location and the service we revived from hotel employee even before we arrived to the hotel as well as up on checkout. Negative: I want to express my extreme gratitude for the Alyssa Nappi. She extremely polite, helpful, patience and goes beyond her way to help with a warm and welcoming smile. She was so polite when I called her before we arrive to ask some information. She rocks!

The rooms are very small and have no fridges or microwaves. The bathrooms are also small and feature weird product dispensers instead of individual packaging. No housekeeping on two of the three days I was there. Large groups can clog the small elevators. I saw several guests who looked like escorts. Rap music and the smell of weed from the room next to me. But the front desk staff were cheerful and efficient.

I strongly disagree with all negative reviews. I stayed at this hotel for two months, therefore I believe I am well positioned to review the hotel. (1) room size: for NYC standard the room was large - note I stayed in the corner king (2) cleanliness: room was clean upon check-in and additional housekeeping was executed promptly - note: due to coronavirus front desk informed that housekeeping needs to be requested by the guest. (3) bathroom: clean & nothing wrong with it. (4) guest services & staff friendliness: staff goes above and beyond. (5) A/C: only had 6h without A/C because of power outage; neglectable. The only negative point were disrespectful guests slamming doors, being loud, utterly rude and selfish - the hotel staff did everything to resolve the issues that arose in a timely manner. In short. I would stay at this hotel again and recommend staying here.

The hotel seems to be undergoing some renovations and currently there is no food available in site. And due to the construction it was a bit hotter than expected and smelled dusty. Over all the space was nice the bathroom was a bit aged because of the fact that they had a tub and drapes. It was my first time going there and a Marriott Loyal customer and by far that’s my least favorite in their properties in NY.

Positive: The room had two beds. Negative: The hotel was not clean, the location is terrible unless you are doing business or something in FiDi, the staff rude, the body wash dispenser was empty, and the room only stayed moderately cool. Only worth it if super cheap.

Great location in Lower Manhattan. Staff was very friendly and helpful. Im definitely staying here when I return.

Advertised rooftop bar does not exist.Front desk employees were rude and unable to make changes to stay duration, instead telling me to book another stay online despite knowing there was availability? The rooms have soap dispensers in the shower, which were empty and never refilled. I’ve had better stays in a hotel 6.

My boyfriend and I stayed at this hotel for four days during our trip to NY. Yes this hotel is very close to everything, there’s a subway station two blocks away which makes exploring NY very easy. Staff at the front desk was nice. However there is some down sides. The first day we came in, there were trash, and pile of trash bags in front of the hotel entrance . Yes it’s New York but still... I expected better. Housekeeping was the worst. Although they don’t come in during your stay to clean due to Covid, all I can hear on my floor was housekeeping. It was very difficult to take a nap, or even enjoy some quiet time. They were very loud, banging on doors etc.. I am not saying that my experience was bad overall, but the housekeeping having no etiquette was definitely a turn off.

HORRIBLE PLACE DO NOT BOOK HERE.Rooms DO NOT look like the photos.ALL THE ROOMS ARE VERY SMALLBad customer services and very rude.THEY ONLY WANT YOUR MONEY.Was promised money back never compensated.Checked in and they gave me the wrong room, then they move me to another room and everything was dirty.They had to move me AGAINTwice i had to change roomsConstantly lied to by the staff about being compensated and whether the manager was there or not. HORRIBLE place DO NOT BOOK

I reserved a room and requested to use a suite night upgrade from my account. A few nights before check in I received a confirmation email that my suite night award was granted allowing me a King suite with separate seating area. I needed the separate seating area for a work meeting that was to take place. The hotels business center was also closed, understandably due to covid so having the seating area was necessary to facilitate my business travel. However, when I arrived they changed my reservation to a regular room and said all the suites are under renovation we don’t know how you were given a suite. I showed them that even online and via the Marriott App that the suites are available at full price for someone to reserve, only to arrive and find out there are no suites and have to deal with a lengthy refund process or potentially an overbooked situation. Had I been informed that I would not get the suite upgrade or that the suites were unavailable I would have made other arrangements for the meeting. Last minute accommodations elsewhere for the next day meet were not possible so late in the evening. The room provided had several light switches not working, toilet ha due was broken off and the light fixtures by the bed were loose and falling over. In addition, I left my watch by the bedside upon check out and when I called not an hour later to ask for them to retrieve it I was told cleaning staff was in the room and that there was no watch. The room had not been rerented either. I thoroughly searched my own luggage to avoid placing unwanted blame but a $500+ watch doesn’t just go missing by itself when no one else could have entered the room after me.

I will tell you something that travel agents do not want you to know. When booking places use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ They easily have the best deals on resorts! So much better than using expedia, tripadvisor, agoda. No doubt about that!!!Great stay. Rooms are a bit small but if you’re looking for somewhere to stay for a great rate this may be ideal. Rooms were clean and checking in was easy.

My room was next to a group playing music and being loud. Front desk said, yes you can try to get a refund through a third party if you can. So I do so. They call the front desk to confirm a refund. Guess what he lied and said it wasn’t policy to issue one. You kidding me? Say that from the start. Why cause me the trouble of contacting the 3rd party to get one then.

Great stay. Rooms are a bit small but if you’re looking for somewhere to stay for a great rate this may be ideal. Rooms were clean and checking in was easy.

It was OK, room is VERY small, and we got the delux. But we were only there for 1 night so it was fine. The toilet mechanism was broken and fixed with a plastic bag, which kept failing. But we chalked it up to you get what you pay for.

Completely different than what I had expected. Very dirty rooms and lobby. I booked a king room but it had no amenities in the room not even a coffee maker or fridge, forget about water bottles. The view was lame, as you can see on photos. Hallway and elevator smelled like Pot all the time.

Positive: Good shower, staff seemed friendly Negative: we found lipgloss inside the coffee maker which made us feel the room had not been properly cleaned/checked before we arrived... Also, the temperature was a little wonky even when we tried setting the thermostat.

Very conveniently located, cozy hotel. The rooms are on the smaller side with some of them under 200 sq ft, but that’s Manhattan for you! Close to various stores, transportation hub at Fulton St, New York Stock Exchange, the charging bull, ferry to Staten Island, and much more. Rooms are new, clean, and nice to sleep in. Very cheap, frequently available under $100 a night!

No fridge, no working air, rooms were not ready 2 HOURS after check in. horrible horrible experience could not recommend less. would be 0 stars if that was a choice

Positive: The location. Negative: The size of the room was small & our phone did not work in the room.

Positive: Locationeasy walk to the Seaport, and reasonable parking ($35 for 24 hours) Negative: No ammenities-no vending machines, ice, fridge, etc. Restaurant/bar was closed. Rooms were clean but very small.

Awful place. stay away from him. air conditioners do not work. no fridge in the room. terrible manager.

First the room did not look clean.The bed linen looked used as if they were not change.The room smelled old.I would not recommend any clean person until the change the rooms atmosphere

It was nice, but the air wasn’t working at all and the nights were very hot

Excellent location and ok room (with upgrade). No cleaning for five days, we were brought towels after request and didn’t take old ones and staff is ok. This is a great location very close to most subway lines and most of the attractions on downtown. Plenty of restaurants and stores around. Due to COVID all amenities were closed, but rooftop seems to be great. Overall you get a good room for the price.

Phones above 24 floor dont work. Terrible customer service had to go down to the front desk everytime I needed something. Didnt pick up the phone when I called.(called 5 times) missing TV remote. Didnt fix a missing light. Hotel room small.

Very upset, the service was very bad, dirty rooms and bathrooms, we took two rooms and both was the same, a shame for the brand.Good location of the hotel

We went for nights for Fourth of July. It was very dirty and there was no body wash or towels. I asked the reception but they never brought it. It was of money. It was not like that before.

The staff was very attentive and nothing was too much trouble. One of the best hotels that we have stayed at. Thank you very much for your kindness, guys! We will definitely be back!

I like the hotel, its clean and cozy. I feel that they have taken proper COVID precautions for guest safety.

I’m very disappointed in this room. It smells heavy of marijuana in the room and in the hallways. I called the front desk for a room change and they said changing the room won’t make a difference. I’m thankful I brought my scented oil and put it around my nose so I can sleep peaceful without inhaling weed every time I breathe. The t.v. didn’t work and no fridge microwave in rooms. Rooms are small-similar to a motel. Parking is offsite but an easy two minute walk cost around $47 for 24 hours. Lots of restaurants and cafes near by. Major attractions are walking distance. I will not be coming back.

Great place to stay in New York City for any reason.

I stayed here for 3 nights while vacationing in NYC with the wife. We reserved this place on booking.com and chose it due to its location and relatively competitive price for a Manhattan hotel. We ubered it from EWR (Newark airport) on a Thursday afternoon and it took about 50 minutes.Pros:Great location - about a 5-10 minute walk to Fulton St. Station (subway). Italian restaurant/sports bar located on first floor serving breakfast, lunch and dinner. Several cafes and restaurants nearby along with a small grocery store (55 Fulton Market). For coffee/bagels, go to Blue Spoon Co. For a cafe, go to La Parisienne.This hotel was also an easy 15 minute walk to the 9/11 museum/memorial, and a 20 minute walk to Battery Park where the ferry for the Statue of Liberty departs. It is also 15 minute walk to Chinatown and a short walk to the entrance of Brooklyn bridge (it will be about a 45-60 minute walk to DUMBO Brooklyn).Comfortable room - everything felt and looked new. WIFI was sometimes slow but reliable for the most part. TV had a handful of HBO channels, 2 Showtime channels, and some international channels including Japan NHK.Friendly Service - all staff greet you with a smile. They will help with any tourist type questions.Cons:Small Room - a standard king room can feel a little crammed for 2 peopleNo mini fridge in roomHousekeeping staff provide 1 free water bottle per day - it would be nice to get 2 bottles.Elevators are fast but can get crowded fairly quickly during busy hoursI would stay here again when visiting NYC.

Positive: Nothing Negative: Didn¿t like anything. Hotel room was coming apart. No rags no towels. Room wasn¿t what I payed for. The staff was ready nasty

Enjoyed my stay here, hotel was clean, staff were very nice. The room was fairly sized, but who stays in Manhattan just to stay in their hotel room? This hotel is also located in a perfect area to go walk around and see everything. Would definitely stay here again.

So it asked if I wanted a city view... That was a lie lol And that front image is very misleading as the restaurant was closed. However everything else I was content with.My view wasnt of the city but it was ok nonetheless. I had picked the hotel for rooftop bar which was closed when I got there 🙄...But I still felt safe and enjoyed my stay. Oh yeah, please make sure the liquid soup is filled!!! 🤦🏾‍♂️This review is confusing I know. So people might have had an issue but it wasnt anything that bothered me. I would stay again.

Our room was small and rats where outside of the hotel and hotel location is close to different food places but it sets off in the alley....

Great wifi

Nice and clean hotel but small rooms which makes sense for the price that you pay for a hotel in Manhattan. Great location

I dont know where to begin. From the time we check in, until we checked out two days later, it was the best experience that Ive ever had!! The hotel staff were kind, attentive, accommodating, and very helpful. The gentleman that checked us in ( on Friday Nov. 22nd) was very personable and helpful. He heard my daughter saying that she wanted to stay in a room at the very top of the hotel. He managed to get us all the way to the 23rd floor, and did it with a smile! The young lady that worked during the later part of the evening was very kind and helpful as well. She hooked me up with some great Thai food on Saturday Nov 23rd, along with some great pizza from Joes. Both were in walking distance from the hotel. She also advised me that to catch the number 4 train uptown, it would be easier to use the bigger station on Fulton St. If that werent enough she reassured me that it doesnt matter if my daughter was selected for Americas Got Talent, it was a win for her just to go into the audition by herself and perform. I just cant say enough great things about these people, top to bottom it was just a great experience. They helped make my daughters first trip to Manhattan memorable! I will always be grateful! Thank you Four Point!

Affordable price, modern and clean rooms

Im not excited when u need your room key everytime u need to use the elevator, but that wasnt the issue. When I arrived the front desk clerk swiped too much for my room and tied up money in my account when I told her 3 times in the beginning that I wanted everything on my credit card. Then I had to physically walk down to get extra towels, and cups. There was no ice in the hotel and had to call down several times to get a ironing board (which was so small) and iron.I know that during covid things have changed up a bit but I think this hotel is understaffed and struggled to make my experience seamless. One

Unfortunately we could not even stay one night. We got a king room and immediately after getting off the elevator the smell of smoke/weed was so overwhelming. I thought things would be different in the room but the smell got into the room. I had to go back downstairs to request a different room but the person working motioned to me that the people seated were all waiting ahead of me. Service was very slow and the others just wanted to check in but for some reason it took a very long time for the one person working there to get them checked in. When it was finally my turn I was informed that they were completely full and so I couldnt get another room so all they could do is return our money. This came as a surprise to me because I didnt know hotels were allowed to be at full capacity during these covid times. Most people ahead of me in line were being given rooms they did not request due to the hotel having limited rooms so there was definitely a lack of rooms somehow. Also mask wearing was not enforced.Unfortunately service was not great at this location, the place smelled, and there seemed to be little consideration for those staying here. You would think with the Sheraton name and the fact that it is covid times, this hotel would have done better to ensure safety and consideration of its patrons. In the end we luckily found a place in the middle of the night and unlucky for us we didnt get the refund that they promised when we left the hotel.

Super small rooms the pictures trick you into thinking its bigger,the bathroom shower door uncomfortable as heck.

I arrived and was told that the fire department would be testing the alarm system in the morning. Was not notified when I made the booking, and no offer for compensation was made. Also the WiFi disconnects literally every 5 minutes and I have to continually reconnect. They kept giving false hope that it would be fixed, and after my two day stay, it was still not fixed. Will not be staying here again.

The staff, the room ketch restaurant. Everything was perfect. Very quiet and clean. Exceptional.

5/5Amazing services. They know what their guests expect individually.

If anybody is trying to find good deals for hotels visit RoomBully. com booked a hotel on there and they had the best rates anywhere!Hotel was very clean. Bed and pillows were comfortable. Their rate was well worth it. I will stay here on my next trip.

Nice and quiet downtown hotel. The check in was real fast. Really easy stay, i like it.

I had such a pleasure staying at this location. I was here for business and it is conveniently located 4 minutes walking to my place of employment. The rooms are very nice and the staff is AWESOME! Lisa in particular at the front desk has excellent customer service and she was able to professionally and efficiently resolve a minor error in my room. She even followed up and remembered my name and room number when I went down to the front desk a couple days later. Thank you for hiring such great employees like Lisa!

Only problem i had was finding the place...but i can see how that might be a feature to some people.

I needed a break from my awful apartment back in Denver so my new sugar daddy flew me out to New York. This hotel couldnt have been more perfect. Great service, quiet, clean, everything you want.

The hotel is clean, not run down, and I am really impressed with the low rate! We got two rooms. The rooms are smaller than normal. The most odd thing occurred. When I got into bed, I felt dampness. I got out of bed and saw that the entire one side was drenched in urine. It was not believable. The hotel gave me a different room. Otherwise, it is a real.nice hotel, professional staff, nice rooms. The decor is modern.

We arrived early and quickly assigned us a room much better than we had booked. Very clean and very attentive. Every day they cleaned our room and there were always clean towels, water and coffee. Near World Trade Center, Statue of Liberty, Brooklyn Bridge, and others places.

Positive: Nice location, next to everything. Negative: Nothing.

Rooms were a on the small side. No microwave or refrigerator in the rooms. But the location is great. Within walking distance of lots of restaurants and stores. The staff is very nice. The Ketch restaurant has great tasting food.

I liked the Four Points by Sheraton New York Downtown. The location is great, the hotel is fine, and the people working there were very nice. The only thing I had an issue with was the sound of the heating, but there was a convenient off switch, so that was not a problem.

This hotel has a great location in downtown and very walkable which is why we chose to stay here for our short one night stay. Unfortunately, they are expanding this building to include additional Marriott properties which has produced a lot of construction, noise and great difficulty in accessing the property. In addition there was no hot water in our room upon departure. Maintenance tried to resolve but was not successful in doing so before we had to depart causing an uncomfortable start to our day. The hotel management was made aware but has not yet reached out to us to extend their apologies, including with the traditional email survey guests are supposed to receive upon departure. This certainly isnt the worst place to stay while in New York, but based on my experience Id likely pick another option...there are so many others to choose from!

The hotel was perfect for my boyfriend and I, we came here for a mini get away. The hotel was nice and clean. It was close to restaurants which is perfect that we didn’t have to walk far. The only thing is, is that the rooms are a bit small but we didn’t need much space so it wasn’t a problem. Also, the rooms to other guests were also very close to our room and you can hear so much noise coming from the hallway especially when people closed their doors, it was so loud and a little annoying at times. Other than that I enjoyed the hotel, the restaurants around the hotel were really good too. I would for sure recommend!

Hotel/Laundry service lost a full suitcase of clothes and did almost nothing to offer actual cash compensation for the 16 items of clothing lost. We missed meetings, were late to the office, lost out on a client engagement event, etc.DO NOT stay at this hotel. There are so many other options in FiDi and you will be happier else where. I recommend Club Quarters or AKA.I could not believe the response. They would only offer compensation if we had receipts for every single item of clothing they lost.... WHAT?! They did not even refund the cost of laundry that they charged.

If anybody is trying to find good deals for hotels visit HotelBuIIy. com booked a hotel on there and they had the best rates anywhere!Wonderful Stay but far off the beaten path for those wanting lots of action in the Big Apple

Excellent checkin experience with FPBS New York Downtown, offered Late Checkout right upfront. Room was clean and comfortable. Had an issue with the TV remote not working - was resolved right away. I was concerned that with the hotel being located in a business area, a lot of places wont work late but plenty of Starbucks, 7 Eleven, Subway, etc. were open at least until 7pm and plenty of other options available within walking distance. Quite pleased with my stay and will most definitely consider this property again when coming back to New York.

Rooms are clean and tiny. A room with a king bed was difficult to navigate with 2 people and 2 large suitcases, but doable for a short stay. The bed is extremely comfortable!! We will definitely stay here again.

Four Points by Sheraton NY Downtown is a great value and easy to get to via the Fulton Street subway. The front desk staff is very friendly and makes a great attempt to meet special requests. Rooms are comfortable, tidy, and there isnt much street noise/traffic - which provides a nice evenings sleep.

Accommodation is expensive in NY, and I visited for a work meeting. The rooms are small, and the bed not particularly comfortable. In my room the water pipes had some issues with pressure when not in use and kept creaking loudly all night. The air conditioning is also very loud. There isnt a chair in the room, just a stool, so its not great for working. Very centrally located.

A 5 star for the category. Great location, great on-site restaurant and friendly and attentive staff that too promptly care of any request.Small gun but equipped with modern treadmills (2), ellipticals (2), and bike (1). Also available mats, bench, free weights, and abs benchCozy, or otherwise tiny, room as you would expect in Manhattan, clean, nice bathroom and relatively quite

The overall experience was fair without the consideration of my smelly room and inaccurate rooming nothing else bothered me. It was ok I’ll return if needed but besides that I’m not too sure. It could’ve been due to heavy traffic on that night considering it being Valentine’s Day.

Internet didnt work, huge hassle

Very clean and service was quick. Parking was reasonable. Room was a little tight, but we didn’t spend much time in it anyway! Not too out of the way of the touristy things that we wanted to experience while there. Overall a great experience. Would stay again.

We stayed at this property from a Friday to Sunday to help our daughter move into a new apartment in the financial district. Location was excellent. Only complaints were the room was very small and the ice machine (5 floors away) did not work. It was a very warm weekend, high 80’s, low 90’s. Very convenient hotel for us, would not hesitate to stay again.

I spent a crisp, festive December weekend in NYC. My first time staying at Four Points. The bed and pillows was the cozy comfort I needed from walking around the city enjoying the seasonal decor for hours. The shower water stayed in the tub and not flow outside on the bathroom floor. As for the toiletry, the nicely fragrant body wash, shampoo and conditioner was mounted in the shower stall which is brilliant. No need to mess with tiny travel size containers and worry that you need to save some for the next person in your room plus the labels of each item was easy to see with large fonts. Bottom line, I enjoyed my stay at Four Points.

Small rooms but very clean

Stayed for two nights - our room was not cleaned in between nights. When I asked on Sunday checkout if it was some sort of New York hotels standard practice not to clean, I was informed it wasn’t. I was asked if I was still in the room in the morning - they won’t clean with someone in there. I left my room at 7:30am. Then he asked if I needed anything and that was it. Now maybe $359/night is a reasonable price for a New York hotel, however, I still feel that at paying that price I should have the bed made, coffee refilled, and clean towels for the bathroom. The hotel desk attendant didn’t seem to willing to do anything to rectify the situation - maybe I was too nice about it.If you’re still reading I will highlight some of the positives. I did request an early check in and late checkout that could not be accommodated. The staff held my luggage though so I could explore the city and not have to haul it around. The staff was also mostly friendly. The room was small yet cozy.

Good job

Really disappointed. I’ve never been to a Marriott brand hotel that was this dirty. First I noticed a large ball of hair on bathroom sink- I figured, no big deal, the cleaning person must have cleaned out the sink and missed throwing it out. Then I got to the bed. There was so much hair on the comforter and in the sheets. They clearly hadn’t been changed. The sheet wasn’t a fitted one so wasn’t really tucked in. I should have never looked underneath. So gross. I called Marriott checked out and moved to a new hotel. Unfortunately at a much higher price because it was the night of in New York City.

Perks: prices are reasonable, beds are super comfortable, front desk personnel are friendly & needs are accommodated, within walking distance to World Trade Center, China Town, Empire State Building, near Brooklyn Bridge, awesome street food & pizza.Mild disadvantages: 27+ floors and only one ice machine located on the 2nd floor, could use a service elevator for the employees to get to and from the LL level to L level and customer elevator (probably too expensive, I get it but would be nice). No laundry room. One of the bar gals could loosen up on the poker face....slanging drinks cant be too bad...and frowning causes wrinkles. The regular rooms are super small, yet understandable for NY. The suites are better size wise, but its kind of unfortunate that a microwave and mini refrigerator isnt included.

Stayed one night in one of the double rooms with my family. The room was quite comfortable and the bathroom was really nice. Parking fees were relatively affordable compared to other hotels in the Manhattan area. Close proximity to Chinatown was one of the reasons we chose it. Treated very well by front desk service. Forgot some personal belongings when we checked out but the hotel staff were able to find it and hold it for us to recover later which was really appreciated.

I come to NYC for work several times a year. This is my first time at the Four Points by Sheraton and am pleasantly surprised. The FP will be my new go-to! The bed is perfect and I slept as well in the hotel as I do at home which NEVER happens when I travel. Rooms are nice. Smaller but thats standard for NYC. Rates were very competitive. Food was outstanding. Staff friendly and accommodating. The one thing that I think should be improved is the Lighting in the lobby. Its ultra bright and harsh like fluorescent lighting. I arrived at 10:30 at night and that lighting made me think this was going to be more like a motel stay than a Starwood Hotel stay.... thank goodness that was not the case. Highly recommend this hotel!

Staff was super friendly, location was okay less then 5 min walk to South Street Sea Port and pier. The bar next to it closes at midnight and is part of the hotel. The Desert was two thumbs up. As for the room... I had the queen size bedroom which was super small and didnt even really have a closet. The room was clean-ish and the bathroom okay in size but still small too. If youre just using it to drop your bags and just see New York then youll be okay. I was told they have larger rooms so you might inquire before checking in.

No ice machine.....😡. Thr rooms are really small and dirty as hell. I wouldnt recommend this location to anyone

I like it. Mostly.Good (kinda pricey) little bar and restaurant. Great staff.Room is small (typical of NYC), but efficient... wth a desk area, somewhere to hang clothes, and a drawer. Solid shower.One complaint... the entertainment situation was straight out of 1995. No guide, no nothing. Let me put Netflix, Amazon, Disney+ on that screen already. Come on. Easy value add at minimal investment.

Quick check in. Only stayed one night. Very clean hotel room. Room was a bit small but we are in the city so thats definitely understable. Love that they offered free WiFi and complimentary water. Clean and spacious bathroom.

A diamond in the rough. Food is amazing. Dominic is a great hostess. And the suite upgrade... Car wash shower, hardwood floors.. spacious. Cant go wrong here.

Best Day ever! Birthday surprise for my sons girlfriend was beautiful. She loved the hotel room. And the restaurant he took her to. A night shell never forget.

We had a great one night stay at Four Points by Sheraton NY downtown. I just needed an overnighter to continue my journey. This place was perfect. The property was well maintained, adequately staffed, and the price was awesome. A light bite of crab cake sliders and vege spring rolls and martinis was great.

Great stay and really nice room. It is right in the center of the financial district. Its only a few New York City blocks away from Wall Street. No breakfast, but it did have a fitness area. Its also very cheap for what you get. And the service is great.

Nice rooms, good food and the outdoor patio few floors up is good. Definitely not a rooftop lounge but still worth a mention if staying in the area

The staff at the hotel was very welcoming. The rooms were very clean and comfortable. The location was ideal to all lower Manhattan activities. We will stay here again on our return to the city.

This is my worst experience at an SPG Hotel.- Didnt get an offer for complimentary upgrade room as SPG Gold.- At around 4pm, asked for a meeting room that is not occupied but were not made available to me, as I wanted a space for discussion with 2 other hotel guests.I stayed in room 2608. - Air Conditioning or the Thermostat is not sensitive towards heat/cooling.- There is rust at the hand railing in the shower.- Some rust stains on the tiles in the shower as well.- Water pressure at the shower is low.- CNN channel consistently flickersThen related to Best Rate Guarantee (not a matter for this hotel), I have shown more than 3 times the lower rates elsewhere. Never got them to honor the difference at what I would say is due to the responsiveness of the Best Rate Guarantee Team. It generally takes hours before they get to you. (6 hours shortest, 12 hours longest) How would one expect the rate remain that low as rooms gets sold for you to verify?And when there really is proof that one of the rooms were cheaper, and I made clear I want to claim for just 1 room (as only 1 room remained due to the slowness of Best rate team processing the claims) they said my reservation was for 3 rooms so I need to find a matching 3 room rate.Even though all 3 rooms rates were the same when I booked at SPG,com and it would also have been the same case had I splitted the reservation to 1 room + 2 rooms.

Perfectly fine Hilton in Lower Manhattan. Met colleagues there but did not stay in the rooms. Has a restaurant attached that is fine.

I am in here now. Checked in last night. I told yesterday evening at front desk that the in-room temperature control is not working. And here it is next day at 7 AM - and they still have not fixed it! It is cold (Arctic Blast and what not).

It was nice.Pros: I had a very good price for my stay. Good location. Clean sheets. Nice customer service.Cons: little worn-out. No views, dark.

The hotel is adjacent to the ketch, which had amazing clean tasting food. The hotel was clean and had everything needed. They let me check in early (around noon). And the front desk clerk were extremely helpful. The metro is about a 3 min walk from the hotel. The hotel is near fantastic malls and shopping areas (Gucci and LV if youre fancy, and H&M if youre economical). Id definitely recommend it.

I loved staying at the Four Point by Sheraton Nee York Downtown. It is modern, stylish, comfortable rooms and great staff ready to help you with whatever you may need. We really enjoyed our stay and recommend the hotel to anyone finding great service for a good price.

It is a very good price for a hotel in New York and a pretty good size for the price. It is also near lots of good attractions like the 9/11 memorial and a pier

Excellent hotel for families. Well situated for visiting all the highlights of New York. Rooms were clean, spacious and beds were so comfy. Staff very friendly and helpful. Good value for money.

Situated in a perfect area close to the seaport. Hotel was clean. Staff friendly. Bar/restaurant were a nice touch. Bar closed too early for the city that never sleeps

Great Hotel. Very nice rooms. Good location, subway right around the corner. Very nice employees. Highly recommend. Great hotel for the price.