This hotel has been my absolute favorite in the Manhattan area so far. I stayed in July 2021. The hotel staff was welcoming and friendly, the rooms and general spaces were well cleaned.I originally did the day pass as I was in New York for a day only but I ended up extending it overnight. The front desk was super helpful, and didn’t have an attitude about that.My favorite part about my room was definitely the shower. The hotel itself was modern and elegant.I enjoyed the fact that it was in Midtown and not in the heart of Times Square so the streets outside weren’t too busy. It was in walking distance of some decent restaurants as well.The windows and walls were soundproof so I didn’t hear the street outside unless I opened my window, and I definitely didn’t hear any neighboring guest slamming doors.The room had a fridge which was a major plus! I wish I took pictures but I’d definitely return so I’ll post a review then

We really enjoyed our stay here. Check in and out was very easy. The hotel room was a good size for midtown for 2 people. We were on the 27th floor with some beautiful views. This hotel is so conveniently located, only a few blocks from 2 major subway lines and the PATH. There’s a rooftop bar in the restaurant but we didn’t dine or drink there. Nice views of the Empire State Building if you walk all the way to the end of the terrace

I really enjoyed my stay at this hotel. After staying at a different hotel in Times Square I decided to switch and go to the Renaissance and Im so glad I did. The staff was very friendly and attentive. The rooms were clean and beautiful. Their elevator system was awesome and very modern!! The only reason they lost a star with me was because they did not offer room service at the time of my stay. The restaurant inside the hotel was open but no room service was available from them. Instead, they recommended another company that ended up having horrible service. Overall, I definitely recommend staying here.

Just an odd experience. A hotel reservation was made 8/31/2021 for a check in of 9/9 and a check out date of 9/10. Upon arrival and after 30 minutes of searching no such reservation was found. We were later told we gave them the incorrect confirmation number by a female associate who come to think of it never provided her name. A reservation was created on site and room provided, great! But to make sure this is avoided in the future reached out to Guest Services and spoke to Joelle (forgive if spelling is incorrect) and he was able to locate the original reservation with the same confirmation we provided from the start. Informed the first reservation was lost “in limbo”. Anyway. Assured there would be no double charge but I’ll keep an eye out to make sure that’s not lost in limbo either. 😉

We did a 4 nighy stay in Renaissance! Everything was amazing, helpful staff, clean room and a perfect view of the city. The hotel was very well kept and clean. The location was centrally located and a quick walk to wherever you need to go in the city! Valet wasnt available, the hotel staff directed us to S&P Parking garage about a block away. We had no issues dropping off or picking up the car! This will be our go to hotel when we visit NYC!

Overall the room was very nice. A suggestion for the hotel would be to have more lighting in the room. Very dark. Originally we had a room on the 14th floor over the club. Clearly that was too noisy. We were switched to a room on the 24th floor. We discovered a wet carpet and had the engineers come up. The air conditioning was clogged. They fixed it however a short time later it started dripping again. Woke up to a wet carpet and wet piece of luggage. We called and they just said thanks for this info.. No one in our family had a good night sleep hence the 2 stars.

We had a great night here. The attendant that checked us in was very friendly and had great food recommendations. The hotel had a very modern vibe and we loved the exposed concrete in the room. Overall the room was clean and much bigger than other NYC hotel rooms. Id stay here again.

The hotel location is really good. Commute to work and even some sight seeing was very comfortable.Was given a room on 31st floor, with a great view. The room was extremely clean and well set. Stayed there for 8 days and house keeping was always great.Special shout out to Thomas who made sure I got the best room and ensured I had all the required information. The staff on the 1st floor reception is great and courteous.Would be my first choice when I’m in New York, the next time.

Just about everything about the stay here was 5 star. However, it must be mentioned that on a Saturday night, they had the music pumping from down at the restaurant/bar late into the night. We were up on the 35th floor and heard it pretty clearly. While perhaps not a huge deal to many, we had an early train out of the city the next morning.However, outside of that we couldn’t have asked for a better experience and thus we would recommend this hotel as well as the restaurant, Versa.

The staff at this hotel were the best I have ever came across. I was having difficulty w/ my travel package and the staff did their absolute best to try and accommodate me and my family. Shoutout to Thomas for being so helpful and courteous! The hotel did not feel or look dirty, I felt comfortable my entire stay there. If it’s your first time visiting the city I highly recommend getting a skyline view it is breathtaking!

This is a very nice hotel. We took 11 nights. I love the view from my room a the staff is very nice. One thing that Interrupted me is that you can hear the streets (cars and things like that) from the room, I eat in the 34 floor

What a wonderful new hotel I found in NYC. As I travel at least once a month to NY,I am grateful for finding this gem. It was exceptionally clean and provided comfort. The bed was extremely comfortable (king), the bathroom was spacious and had great water pressure. There was Netflix offered as well as many other channels including showtime and HBO. The only complaint I have is the room service menu was lacking as far as ‘choices’.

It is the worlds most opulent hotel! It was a spotless, gleaming environment. It is appropriate for both big and small gatherings. Its been a great place for me to recover. Weve had a good time so far. Youll need a decent vantage point to see the whole area. You did an outstanding job!

I am a Platinum Marriott Member, have stayed 63 days in Marriott Hotels this year and I get to the Renaissance New York Midtown Hotel with my friend who is a gold member with well over 25 stays this year, the hotel air is not working, no coffee in the room, I ask to go into the Club Lounge (which I and other Platinum members have access to) so I can work from there instead of the unairconditioned room, the Front desk tells me my 63 days of Marriott Platinum Member Status is not recognized because the room was reserved under Travelocity . Finally after pleading, the Renaissance New York Midtown Hotel decides to make an exception to allow me to use my computer in their Club Lounge and the desk person proceeds to tell me my status is not recognized; therefore, I do not have the benefits to eat the breakfast. Seriously? I am staying at Hilton next time.

Amazing hotel. Very clean and bit hi tech. You will find if you stay here. Professional staff. Connected with everything including metro or good hotels or shopping. Value for your money. They also have butler room service, very neat and fresh food. Must stay here ❤️

I just want to Thank Thomas, who was so pleasant and friendly upon arrival. Thomas clam demeanor and exceptional customer service was greatly appreciated. I’ve stayed at many Marriotts and this one by far exceeds the customer service standards. I will definitely recommend this establishment and continue to book stays here as long as the customer service is as consistent as Thomas was. Thank you so much for making my weekend stay in NYC such a pleasant and wonderful one. Also the room and view was great 😊-Marilyn C.Confirmation # 99611601

This hotel was a pleasure to stay in. The rooms are exactly as advertised and the staff is friendly and available. Due to covid room service is minimal. They will not come to your room unless Youcall in for assistance which we had to do for minor things like a new comforter since ours were torn already upon arrival and the sink water pooled a little bit but it was so minor we actually forgot to report it. You have to get food from their restaurant or from one of the diners outside. Again due to covid their services are restricted a bit. The hotel atmosphere is a vibe, with a rooftop restaurant and lounge called Versa. We had a skyline view of the city. My girlfriend and I enjoyed our stay. As born and raised New Yorkers, we had a good time seeing our city from a different perspective. Bring your camera and get photos throughout the hotel. One thing though. This is not the the Renaissance fault but when going outside site seeing be wary of the homeless. As this may be another pandemic within a pandemic in this city. My girlfriend and I grew up here so were used to it. Give the Renaissance a try

Stayed here during my first time in NYC, hotel was very nice. You had to use a keycard for the elevator that would only go to your floor which was good security. One night i got back to my hotel after midnight and seemingly needed to have my keycard reactivated at the lobby desk to get up to my room. Great central location in Midtown too. Also had a great view north over Manhattan from my 30th floor room.

Positive: Loved the hotel. Great value, location, spacious for a NYC hotel. Negative: The shower was a little noisy when you put it on.

Nice hotel for staying at NY. We`ve stayed for business, its location was ideal for this. Nice staff at the reception, very professional and helpful.

My son and I went to New York for the weekend. I book the hotel here, but the room wasnt ready. We came walked around for an hour and came back at the time the gentleman said it would be ready. As I approached the desk, the same gentleman said it the room still wasnt ready. To the left of the gentleman was a SUPERHERO named Thomas ( I wasnt able to get his last name) interrupted the conversation and gave me the Best customer service I have EVER received. I have stayed in hotels around the world, but I have never met someone like Thomas. NEVER EVER. The hotel is amazing. I recommend this hotel....be sure to ask for Thomas. Excellent customer service! A Superhero named Thomas!

Only went here to use the bathroom, i was saved by the front desk. He was so kind and Im very thankful. Bathroom was clean.

During my stay Tinisha, Ely, and Tina were always professional and had the upmost best customer service and treated me like family . I was always greeted and asked if I needed anything. They really took care of me and I will always be thankful for that. I would recommend this hotel for anyone.

Great location with clean rooms.Recommend getting city view or higher. Try bagels across fron the hotel.

I loved this place! My boyfriend and I visited for a long weekend and had a great time. Rooms are modern and super clean, and the shower is awesome. The hotel itself is decorated nicely and located in a great area. I hope to stay here again once COVID gets a little bit better so that we can enjoy the restaurant, lobby/bar area, and outdoor patio. Definitely recommend!

TDLR: hotel miscommunicated housekeeping policy, did not receive housekeeping for 3 days.Nice hotel, but1. The receptionist at check-in told me housekeeping is automatic every three days and only by request if extra housekeeping is needed. Turns out it’s solely by request (not every three days) and we only learned this on the last night of our stay.2. Requested extra housekeeping on the second day: while the marriot Bonvoy app said the housekeeping is completed, they never came.3. By the third night we assumed we would receive automatic housekeeping as we were told during checkin so we did not request extra housekeeping the previous day. We requested housekeeping at the front desk when we found out that the room was not cleaned. However, it was too late for housekeeping on the same day so we were only offered some new amenities for the night.4. Once again, we did not receive housekeeping on our final night. When asked, the receptionist Thomas informed us that the receptionist from the previous night had not put in a request for housekeeping, and that there was in fact no automatic room service every 3 days. Thomas was very nice and offered a discount on the last night of the stay, but it does not make up for the lack of service on the other days.

This hotel staff was amazing, and made it worth the stay. Javeed and elex deserve 10000+ stars for hospitality and safety. They definitely made me and my friends feel extremely welcomed and comfortable. They gave us great recommendations for spots to eat and drink at. Javeed has the sweetest soul ever, I really appreciated the experience I had for the first time in nyc staying at the Renaissance!

The rooftop bar Versa is hosting a private event tonight and allowing the DJ to play amplified dance music so loudly it’s shaking my windows on the 26th floor at 11pm. Front desk shrugged and said nothing could be done and the event would end at 12. Totally unacceptable, ruined an otherwise nice stay. I absolutely won’t be back knowing this hotel is happy to host private events that seriously inconvenience the guests.

Positive: The rooms were beautiful; the bell desk, front desk, and housekeeping service were excellent; and the location was great!

Great location, close to Penn. Prefer this location to the Chelsea one.Only weird thing is the check in is on the 6th floor, otherwise it was fantastic.

No drawers to unpack! I like to be organized when I travel, instead of pulling things out of the suitcase every time I need something. Yes, there is a closet, but limited hangers and not everything can hang. Would have gotten 5 stars. Very clean, staff was very friendly and professional.

A favorite place to stay when coming to NYC. Very friendly staff, nice rooms with nice city views.

So classy and beautiful feeling. Multiple pools and the best one was a poolside meal. I love this place and Im going to come here soon. The gardens of the hotel are magnificent. In a more ordinary atmosphere, I would have been more intrigued by the meal.

Excellent Room with beautiful view. Staff very helpful. Location close to Penn Station, Madison Square Garden and many other locations.

Perfection Of Guest Service ExcellenceIn a nutshell, the title offers my sincere thankful impression of this wonderful hotel. I was made to feel welcome, and valued, from the moment I walked in on the ground level, and that was only with Security. Clear directions were provided for my check-in (located on Floor 6) and thats where I met even more excellence. Although I arrived earlier than requested via the app, they advised my room was already available, thanked me for being an Elite member, provided some food/beverage info, suggested I contact them with any questions, and then let me walk you over to the elevator, all with a smile. Its these little things (that dont cost them a dime) making that first impression a VERY positive one.Everything in my assigned room (Floor 35) was in perfect working order. Another reviewer commented this property felt a bit boutique-like (due to minimal number of rooms on each floor) and I totally get that now. The hallways, like my room, was very clean. I enjoyed the city skyline view from my room, and will admit that even on the high floors it is possible to hear some activity of sirens during the day/night, but I totally expected that considered where I was staying within the city. It was not extremely loud at all and caused zero problems during my short stay. The Aveda toiletries they provide are some of the best at any Marriott property. The shower is designed without a lip which avoids any trip hazard, and it totally works. I figured the chaise lounge would go unused, but I was wrong. A great addition right there at the window for relaxed viewing.The elevators, like many things in this hotel, use a digital smart technology to access your room. Enter desired floor info, tap your key/device, and voila youre on your way . . . and rather quickly I might add. Like so many hotels, in-house food service is currently shuttered with the ongoing travel challenges, but they offer numerous alternatives, and, hey, youre in NYC where there are many options within a short walk. I was advised of this pre-arrival, so not surprise or disappointment there.You are very close to the main NY Penn Station hub (as well as several street access points) and also the new Moynihan Train Hall. Even if you dont need it, go visit the hall, which is superb. You are also so very close to the huge Macys Herald Square and also the Empire State Building. With any vacation location, you absolutely must use common sense when out and about. and I can say that I did feel quite safe in most of this area. The positioning of security on that lower level also seems to assure great safety while in the hotel too.I didnt need to visit the front desk during my brief stay, but in addition to doing mobile check-out I went by to turn in my card and offer a Thank You before departing. Before I could say much I was referred to by name, and making sure Id enjoyed my experience. Again, those little things making a now perfect final impression. I hope to make this my Go-To hotel in NYC for any future travel. I normally prefer to try a different location on each arrival, but they truly were that impressive. If it aint broke, dont fix it right?? VERY easy to recommend Renaissance Midtown to others. I hope your experience will be as wonderful as mine. Another big THANK YOU to the entire team.[caveat: I work for a huge hospitality company that provides some of the best guest service training in the industry, and can be quite picky.]

Great hotel and you can choose if you want room service that day. They also have a lobby were you can sit and work. They also have room service but it was not that good but it is not the hotels fault because it was another company making the food.

If anyone is searching for great deals for hotel rooms check ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ reserved a hotel room on there and they had the best prices worldwide!Simply beautiful! Very modern hotel, spacious room, nice bathroom. I loved the big window facing Madison Square Garden and the Midtown busy traffic. The decorations themed with the Garment District are pretty neat.

Took forever to answer the phone and when they did it was a person that cant speak English. She refused to transfer me and said I have to call again.

Service is very goodRoom is big and super comfyLocation in excellent

What a nice place to stay! The lobby was nice and clean. The breakfast area was large. There were several kitchen staff members constantly monitoring the breakfast items and I really admire that. all of the staves were also very helpful and professional. I am very happy, so I decided to make a review for you. I should highly recommend your Hotel to everyone!

An awesome stay at the Renaissance! The team made our experience memorable as stayed two nights after our wedding.

Loved The Environment, Very Neat And Clean, Friendly Employees

Such a great hotel, the room was so nice, neat and with so New York view (the pics), friendly and helpful staff. Thank you. 5 ⭐

Amazing hotel and staff, would stay here again in the future. Highly recommend!

Our stay at the Renaissance was amazing even during COVID we were able to have a great time. I loved everything about it, the staffs were extremely friendly, the room was clean and the view was to die for. Well definitely come again!

The gym is perfect for newcomers and the atmosphere is friendly

Mr Justin Ellison, I just had a pretty sad experience. I made a reservation for my brother on the night of November 15, 2020 at 10 p.m., made the payment and had not even gone up to the room, I received a call from my family telling me that my brother had had an accident. When I knew that, I went up to leave my things and call my family, minutes later they asked me to go with them. I did not take 5 minutes after the reservation and asked the favor to cancel the room, I had had an emergency and the response from the hotel receptionist was a big no full of rage, I lost $ 200, I never used the room and The treatment was very contemptuous, my task after this will be to warn all my followers in my networks not to come to this hotel, the treatment is terrible

Positive: Location close to many attractions, restaurants and shopping Negative: None

The location and service at Renaissance New York Midtown was the best. The subway is across the street and a short walk to great restaurants and shopping. The staff was wonderful. Especially Noor and Tinisha. Our Lifetime Titanium status was recognized and our upgraded corner room was huge for NYC standards. The hotel was up to date and not dated like many NYC hotels. We travel to NYC several times a year and this has been our favorite Marriott/SPG hotel. The entire trip was great from start to finish.

Nice hotel the louge is really big. But some features are unavailable due to covid.

Beautiful property and very kind staff.

Great hotel in the city. Employees at the front desk could not be more helpful. Special shout-out to Murat!

New Yorks location was amazingly structured. Staff nice and friendly during our two night stay. Definitely another visit forthcoming.

Really great place at a fine location .. super service from Kevin! :)

Nice clean rooms, secure, good service.

The hotel is conveniently located in mid-town. You can not want for any retail thing within a few blocks in either direction. Penn Station a block away. Well designed. Well appointed. The room was comfortable and a reasonable size as well! Wrapping it all up: the people. Lets face it sometimes NY-ers have a bad rap in the rest of the country/world for begin a bit aggressive and in the process less than attentive to others (please dont hate me for saying this - full disclosure I was born and raised in NY. Atop of all the other positives I mentioned - the people are fabulous - check-in, lounge, cleaning staff, concierge, etc. Helpful. Forward thinking. Going out of their way to be sure your stay is productive yet relaxing. As I said in the title - a great place to call home in mid-town Manhattan. Try it - you will enjoy it! :)

The hotel is conveniently located in mid-town. You can not want for any retail thing within a few blocks in either direction. Penn Station a block away. Well designed. Well appointed. The room was comfortable and a reasonable size as well! Wrapping it all up: the people. Lets face it sometimes NY-ers have a bad rap in the rest of the country/world for begin a bit aggressive and in the process less than attentive to others (please dont hate me for saying this - full disclosure I was born and raised in NY. Atop of all the other positives I mentioned - the people are fabulous - check-in, lounge, cleaning staff, concierge, etc. Helpful. Forward thinking. Going out of their way to be sure your stay is productive yet relaxing. As I said in the title - a great place to call home in mid-town Manhattan. Try it - you will enjoy it! :)

We had a fabulous stay at the Renaissance Midtown hotel in NY. The room was very clean and modern. Furnishings were modern and comfortable. We had a Skyline View room and the views were amazing! Would definitely pay the extra money for the view again. We ate dinner at Versa after arriving to the hotel. The food was okay but not great. I had the salmon entree and it kind of bland, not as flavorful as I had hoped but not the worst. My husband had the hot chicken sandwich. He said it was good, but not great. We also ordered the shishito sauteed peppers and they were very good. Excellent flavor! The decor and ambiance in the restaurant was superb. Would definitely recommend staying at this hotel. I wouldnt recommend dining at the restaurant for dinner...I just feel that there are other options in the city that would offer better tasting food for the same price.

Positive: The view and courteous staff Negative: Coffee available, but could not find any creamer.

The Renaissance is not only a beautiful hotel but their staff is amazing. The Renaissance like every other business had to adjust how they operate due to this pandemic. Not only did they do a great job at keeping up with guidelines their staff never once stopped being enthusiastic and diligent with any requests during my extended stay.Thank you!

Great staff very clean rooms, lobbys, well groomed staff, always get most amazing view facing south of manhattan..

The Renaissance Midtown was in an ideal location for access to restaurants, shopping, subway, Times Square, and the theater district. We found it easy to walk to most places of interest, and used the subway for everything else. The front desk staff (Eliza & Nona) were extremely helpful, provided an upgraded (high floor) room for my daughter and I, as well as tips on shows/food in the area. The executive lounge was not serving breakfast over the weekend, but between Liberty bagel/Best Bagel next to the hotel, we were fine. The lounge was open 24x7 for water/sodas/etc. which was very nice. Our room was on the 30th floor, and had nearly unlimited views. Highly recommend this hotel/location for other visitors...

Got our temperature checked and sanitized our hands due to COVID19.Very comforting place for our family to stay.Due to COVID19 I feel like there’s not a lot of people are on same floor.I feel like security is high in this place.Elevators are high tech (at least for me 😅) so you cannot enter to guest floor without a room key.No floor button inside of the elevators. 😱😱Lobby is on the 6th floor which was very interesting fo me.There’s no parking lot from the hotel, however, there’s near by paid parking. We paid $55/24hr.The one thing I felt odd was the wall.I wondered why some of walls had a wall paper and some of them didn’t. It was just bare concrete. I don’t know it was supposed to be like that or they haven’t finished remodeling?!🤷🏻‍♀️🤷🏻‍♀️But I had no issue sleeping in the room🤣🤣🤣Overall, Very nice and kind and professional staffs.FYI,There’s ‘BEST BAGEL & COFFEE’ across from the hotel. You can advance your order to pick-up at certain time. There food is great! and coffee as well!!Try them😉😉

Very nice room, was upgraded to city view from 24th floor

From start to finish another excellent stay at the Renaissance Midtown! While a shorter trip this go around, there was no other property that entered in to the picture. The outstanding customer service at this property is amazing. The goal of every person from every team at this hotel is to make your stay incredible and this was another example of this. As a traveler you want to feel welcome and this property certainly does that. Even before your stay begins reaching out to you to see how things are, anything that they can do...is top notch...thanks to Ranie and Daniel for reaching out. Many thanks to Sebastian and Daniel for being so accommodating at check-in...top notch customer service guys! Kudos to you both for assisting with an early arrival and providing guidance and recommendations for my stay. To Mishka and Gilles, thanks for checking in to make sure everything was in order...certainly appreciate your efforts as well.To all - outstanding customer service across the board...this property is truly amazing.

Very good service, also very nice views.

I just want to thank you and your amazing staff for making my sister and her family stay at your hotel celebrating her 50th birthday amazing. I had made a few special request with Marta and she came thru with all requests.This type of detailed customer service is one reason I choose the Marriott Brand when I travel. Again I want to express my thanks to you and your staff your making my sister hotel stay experience amazing.

Staff is great, amazing, and fun however the very odd design to have cement wall exposed through the hotel hallways and room is unnecessary. I can smell and probably inhaling cement particles. I think the hotel is a boutique hotel because the refrigerator is just a wine cooler and theres no microwave. The cable constantly goes out, walls are very thin. Location is great however theres other hotel around you should look at before selecting this one.

Modern, clean hotel with lively bar. Our room was a good size as was the bathroom. It had plenty of shelf space both in the room and in the bathroom. I like that it had a refrigerator and a coffee maker. There was a lounge chair and a desk chair which made it easy to watch TV other than in bed. The bed was extremely comfortable. Location of the hotel makes it easy to catch the subway and walking distance to Penn Station, Macys and Broadway.

My sister and husband and I stayed here to attend a show at Madison Square Garden. From the moment we walked in the door we felt like we lived there. Everyone was so friendly and helpful and welcoming. I cannot tell you how much of a difference that made. The front desk guys are truly the best and the restaurant downstairs not only had the nicest servers Ive ever spoken with but the food was outstanding. We loved our stay here and it was so close to the Garden that we were there and back no fuss. It was the nicest stay Ive had in New York and we will most certainly stay there again for more shows etc. Breakfast! Do not miss breakfast. The avocado toast I had was so good I couldnt stop eating it.

Renaissance Midtown is the only hotel we stay at on NY. It is conveniently located in midtown a block from Penn Station (and a block from my office—also super convenient). It’s central location makes it easy to access downtown or Harlem with a quick hop on the subway. The staff is always very helpful, courteous and just all around nice people. Any needs that may arise during my stays—whether there on business or there with friends/family for some fun—the staff always makes sure we feel welcome and take care of. The Club Lounge is a fantastic space for working, taking a call, or playing games. Thread is wonderful to pop in to for a glass of rosé late in the afternoon or a nightcap when coming home for the evening. Versa has a wonderfully diverse menu offered in a hip design rooftop setting. All-in-all, RNYM does a wonderful job!!

Simply beautiful!Very modern hotel, spacious room, nice bathroom. I loved the big window facing Madison Square Garden and the Midtown busy traffic. The decorations themed with the Garment District are pretty neat.The position is also great on the 7th Avenue next to several Metro stations.

Cant give 5 stars because the TV didnt always work, and the shower wasnt always hot

Nice hotel. Front desk staff is rude, but rest of staff great. For four days asked them to make change for me. They said they couldn’t and told me too see bellman. They don’t have change to break a hundred. Surely there is change to operate bar/restaurant. It is a disservice to their colleagues who I want to tip. They are just lazy. Also club lounge has no hot water or tea. I asked every day and was told no. What is up with that? It’s a basic amenity and I have never seen this in the hundreds of Marriott properties I have stayed at as Life Time Titanium. This stuff is easy to fix and Morning staff on 1/28 needs major attitude adjustment.

Clean but room was small with two queen beds in it.

I stayed at this hotel for a business trip and fell in love with the design and amenities! Everyone was so helpful and caring. They made me feel so at home. I had to leave later than check out and they made so many accommodations to make sure I was taken care of and got back to the airport safely. The location was great too! Right in between MSG and Time Square.

My experience at the Renaissance Midtown was nearly perfect from start to finish. The room was reasonably spacious by NY standards, clean with a great view southwest toward NY harbor. Staff was very accommodating and friendly. I also thought our 33rd floor room was nice and quiet--which I did not anticipate in the midtown area. Candidly, it was a bit expensive, but worth it for the cleanliness of the room and facility in general, not too mention convenience of the location and friendliness of the staff. One of my better stays in Manhattan over the years. I will certainly consider the Midtown again.

Overall the hotel was nice but I expected more from the club room in terms of food selections and the size of the room was on the smaller size for a category 6 hotel. We stayed at the Sheraton Tribeca last holiday and while there were issues with the room, the club room was larger and had more food options throughout the day not just during breakfast and evening snack. For example they didn’t have hot water or tea bags just coffee outside of the breakfast service. Which for an international hotel chain is odd. It is close to most of the trains and popular NYC destinations. The service overall was good and the lobby bar provided excellent service.

The view is good but the services sucks!!!!!

I’ve stayed in many, many NYC hotels and this is one of my absolute favorites and, honestly, the one I’ll return to again. The location is ideal for me - a mere block from Penn Station and Amtrak. Nestled mid-block, the hotel even has a small driveway for drop-offs. Since security is critical for me in that location, I was delighted to see a sophisticated automated elevator system manned round-the-clock by the bellmen. My room was spotless and appealing with unique decor, a fantastic skyline view, and well-stocked. Marriott uses a texting service - in addition to the room phone - so every need is met immediately. The rooms were soundproof and the marble bathrooms were well-designed with rainshower showers as well as handheld fixtures (no tub in my room). Excellent coffee and tea options were available in the room. The bed and pillows were super-comfortable. There are enough outlets for charging multiple devices and plenty of desk space for a laptop. A Planet Fitness was part of the hotel as well as multiple lounge areas for well, lounging, on a rainy fall weekend. Overall, our stay was exceptional and when we encountered a small blip, management took care of it immediately and even provided a special treat of wine, macaroons and strawberries. It’s a great hotel run by friendly, efficient folks!

From the moment you enter the hotel, the bellmen assist you with the elevator to the lobby. The reception staff is professional and friendly. The restaurant and terrace bar staff are very helpful. The food and drink are good, and fairly priced. My room was extremely clean and comfortable. I found the location to be ideal for my activities. The concierge has wonderful ideas and she is very up-beat.

Everything was wonderful here - from check in to check out. All personnel were extremely helpful, pleasant and courteous. A hiccup was the keyless entry didnt work all the time and then my room key stopped working. Our room was wonderful, the view terrific. I will say that the food at the club could have been a tad better. The warm apps werent so warm. Maybe a warmer near by. They ran out of clean silverware - used plastic until they were cleaned. Also, having the same food all the time (except for one or two items) became boring. Loved the room service menus name. Loved the hang tag for breakfasts name. I would absolutely stay here again.

We love the location, one block from MSG and Penn station. Excellent service, top notch! Fabulous club lounge in lobby bar. Satisfying breakfast buffet. Our only gripe with this hotel is that while the rooms are beautiful, they are not functional. No drawers, not a single hook for a coat. It’s not a problem when you are traveling solo but when there are two of you there aren’t enough places to put your things. No bedside or dresser drawers. Only a small closet. Lastly, the bathroom is very clean, sleek, attractive.... although there isn’t a traditional door - it is a frosted glass sliding door which offers zero privacy, zero sound barrier and there is no exhaust fan. Not fun when someone gets up in the middle of the night to go to the bathroom. You might as well have zero door and put the toilet beside the bed. It’s ridiculous.

We love the location, one block from MSG and Penn station. Excellent service, top notch! Fabulous club lounge in lobby bar. Satisfying breakfast buffet. Our only gripe with this hotel is that while the rooms are beautiful, they are not functional. No drawers, not a single hook for a coat. It’s not a problem when you are traveling solo but when there are two of you there aren’t enough places to put your things. No bedside or dresser drawers. Only a small closet. Lastly, the bathroom is very clean, sleek, attractive.... although there isn’t a traditional door - it is a frosted glass sliding door which offers zero privacy, zero sound barrier and there is no exhaust fan. Not fun when someone gets up in the middle of the night to go to the bathroom. You might as well have zero door and put the toilet beside the bed. It’s ridiculous.

Beautiful spot with excellent service and food!

I enjoyed my time at this hotel. The room bathroom and view were beautiful. Housekeeping and room service were great and friendly. The staff at the hotel also friendly and helpful. I will be staying here again. Loved it.

Ive stayed at plenty of hotels in NYC (and elsewhere), and Ive honestly never had an experience as bad as at this hotel.Incredibly rude staff - mostly at front desk.Didnt let me check in for 9 hours after I got there (to be fair, I was early, but it was still way past was they themselves bill as their guaranteed checkin time of 4pm).Rooms are old and outdated. Feels a lot like an early 80s hotel in terms of style, cleanliness, and amenities.Impossible to use elevators - often have to wait at least 5-10 minutes for an elevator.Im only platinum status (not titanium or higher) with Marriott, but other than access to the club lounge, which is also the worst Ive seen, there are no other perks. No welcome gift (despite Marriotts own website guaranteeing the offer), no room upgrades, etc.Location - as others have mentioned - is fine. Very close to Herald Square and K-Town. But thats the only upside of the hotel I can possibly imagine.Would HIGHLY recommend against anyone thinking of booking this hotel.

Fabulous NYC HotelWhen you search the Marriott web site for Manhattan it seems like theres a Marriott property on every block... and more on the way... but this is where you want to stay... the Renaissance is one of the best! We were looking for a hotel that was close to MSG and this was a perfect 2 minute walk. As a longtime Marriott Platinum member, Ive stayed at many spots in the city. We were pleasantly surprised here... so impressed with the hotel design, amenities, restaurant and overall service that we will now make this our go-to NY spot whenever we can.Check-in is on the 6th floor... always good to have a ground-floor check-in in a big city. We were very impressed with Joshua as the front desk. This guy has such a great attitude and knows what service is.... very professional, courteous and efficient. This first impression carried over to the rest of our stay... top notch, professional.Our room on the 25th flooor was very well appointed... just big enough to not be a problem. The rest of the hotel makes up for the lack of space in the room, so you dont mind as much.The restaurant, Versa, was very good. Great layout, food, drinks, service. Loved hanging out there for dinner while our son attended the concert. Breakfast in the morning was fine too.The Club Lounge was nice, although just drinks during the weekend... nice, high-end selections though.

Stayed at the hotel because of the proximity to NY Penn Station. We were in the city to see a concert and were pleasantly surprised by the Renaissance. The room was fresh, updated, and modern. Although small (everything in NYC is) it was well appointed and clean. The bathroom and shower space was great. Would definitely recommend and would stay here again.

Location is great, almost everything can be done by foot. The personell at check-in is perfect. The rooms are very nice (do not use a low floor due to noise). Sebastian was the best Check-in employee/guest relation employee I have experienced in my life! Thank you so much to take care so much !Executive Lounge: the employees are rather not interested in anyone coming in. Very cold athmosphere.VERSA Restaurant: breakfast, no pancake - reason out of order. Some more things from table neighbors also not available. Service Managers not really interested to help (in compare to normal employees). What a pitty.

Understanding this hotel was re-done a few years ago I was surprised at how worn some things of the hotel were for the amount we paid each night. Dialing 0 for any assistance was unanswered. Concierge and check in staff were very nice.View from our room was great.Bed was comfortable.Lower lobby music is very loud.Dont expect drawers in the room.

This is my first time at a Renaissance and WOW was the bar set high! The Midtown location is a well oiled machine with the friendliest and most helpful staff. The hotel itself is clean and updated, providing a very comfortable stay and a great nights sleep. I am now going to stay at Renaissance Hotels in other cities. I hope they are all this amazing!

This is a beautiful hotel. It is up to date. The staff are very nice professional and helpful. The rooms are clean convenient and have everything you need including a mini fridge and coffee maker. Room service is great and quick! I love that you can check in your bags before you even check in. Which is great so you dont have to carry them in the city. I would highly recommend this hotel and will definitely stay the next time we are in the city.

It was a great hotel for one night

Spent my 30th birthday celebrations in NEW YORK and it was the best choice I could have made. Had the best time and went all over town. Stayed at the Renaissance NY and it was perfect. We had a view of the Statue of Liberty from our room and was able to enjoy all the amenities of VIP.I would highly recommend staying at this hotel once all the covid-19 stuff gets better to travel.

This was our first time staying at the Renaissance Hotels. From check-in to check-out, it was delight experience. Staffs were very friendly. Hotel lobby on the ground level had an nice aroma all the time. rooms were nicely decorated and very clean. They have Aveeda amenities, including toothbrush. We were celebrating our birthday and had a wonderful time due in part because every time we entered our room, we felt like we were coming home.

Its a dope place. I hope the rooftop lounge opens up after the Pandemic dies down.

I stay here mainly because of the added perk of the Planet Fitness next door that is accessible to hotel guests. I like the comprehensive equipment so I dont have to miss a workout. Everything else about the hotel except the elevators is great. The cleanliness, the friendliness of the staff, the quiet in the hotel rooms is all top notch. Totally nitpicking, but the way the elevators function I think was designed for efficiency of use, but they are not. Since you have no control over which elevator you pick (you just choose a floor and the elevators come up on their own), you can sometimes be waiting for an elevator 5 minutes or more even in non-high volume times. Its probably just a technology that needs to be tweaked. Food that they offer is decent. I would love to see more vegetarian and vegan options, but its decent and convenient. I would definitely stay again.

We stayed 6 nights for both personal and business travel. Very clean rooms. Very friendly and helpful staff. Loved how stylish the hotel is. The bar and restaurant have a great vibe. For Elite members, the Concierge lounge is open 24 hours for water, juice, light snacks, very convenient. Being across the street from Penn Station makes using public transportation a breeze. Short walking distance to Hudson Yards and the hi-line. Walking distance to most of midtown, within 30 minutes, if you’re a walker. Pay attention to the size of room you book. Some rooms are tight for 2 people, and others are quite generous in size.

First time staying at this hotel and absolutely loved it!I felt that I could escape from the hubbub of the City. The check in lobby, bar, restaurant and club lounge are all up on the 6th floor so you naturally feel elevated from the street. The elevators are automated to specific floor which I loved. Did not have to wait long ( over a period of 3 days). Staff are excellent and the rooms really stylish. The higher floor views are breathtaking. Already booked again for later in the month so looking forward to my next stay. Definitely recommend this hotel for business people and couples.