Staffs are very professional and attentive. This lovely lady at the front desk prepared paperwork while this other well-dressed gentlemen retrieved the car. Although this is just a small neighborhood location, they still recognized my status and gave me an upgrade to a fairly new Infiniti Q50. Returning the car after hour was fairly easy as the garage attendant is present overnight.Will certainly visit this location again for my next rental!

Excellent attention and service from Mason Mei and his great team. We had confirmed economic vehicle, and Mason suggested a superior alternative. Together with my wife and 7-month-old daughter, we traveled with a GMC Acadia (SUV), from 12 to 15-09-2019 for a total of 1275 miles (2040 km), through highways and interstates in New York, New Jersey, Boston, Central Valley, Washington DC and Montauk. Sincerely a beautiful experience, knowing diverse places throughout the United States. Thank you very much Alamo Rent a Car, and especially to you Mason !!!

The nicest car rental experience i have ever had in Manhattan! At other rental agencies in the city the service tends to be slow, the cars mediocre ...but this place outshines them all by far!I usually rent with National but not sure why Ive never tried to rent here.. will definitely be going back!A+ friendly service going above and beyond!

8.7.2017: highly recommendedI like to say thank you to Mason Mei and will definitely return for next rental..Services is everything !

Extremely helpful and insightful staff. I had issues with a reservation online. With 1 short call Winnie cleared it all up and exceeded expectations.

Great customer service! Jake was super friendly and helpful. Pick up and drop off were both quick and easy. Will definitely use them again.

Nice people work here.

We rented a car to go upstate, the customer service rep, Winnie, was amazing! She upgraded us at no cost to a better car, that worked out 100 times better for us where we were going. Can’t thank her enough!

These guys are both personable and professional. This is my new go-to place for renting a car. Solid customer service.

These guys are incredible, every single person in this office. Through an unfortunate event of having a truck side-swipe my car, I got the opportunity to see how awesome the representatives in this office really are and how far they will go to ensure customer appreciation. Pure quality, thank you! And their office hours are very customer-oriented.

The guys here at National on Broadway and 8th st are awesome and very nice they all the guys are very respectful and courteus

Great staff! I switched from Hertz to National as a frequent traveler, this team is great!

Mason is the best manager ever. Always going above and beyond to help the customers out. Glad to see him at this branch.

Consistently one of the best rental car crews in the city. Long time counter reps and revolving managers are always professional and friendly.Pro Tip: The garage is open 24 hours, meaning you can return cars when National is closed. Just be sure to get a check in receipt from the attendant and hold onto it until you get an email from National that your car is checked in.Pro Tip 2: The entrance of Mercer Street is far easier to get in and out of than Broadway.

In the city, nice people working. Easy to pick up and drop off

WOW...Really like this place..Very professional and I got what a reserved quickly In and Out..The manager there and the team are great!!!Rental was good also..lol.

Very nice service!!!I appreciate their work to help me to have the car to travel!!!Thank you so much!

Easy service but rarely get the car you order.

I rented this SUV for the purpose of driving 3 hours to Montauk for a triathlon. Unfortunately, it wasn’t until I was already on the highway that I discovered a loud screeching noise coming from what sounded to be from one of the tires. There were no lights in the dashboard alerting any sort of issue; regardless, I stopped at the gas station to double check as it did not sound right, but could not identify where it was coming from or how to make it stop. In any event, I had to drive both ways (6 hrs), tolerating the audible nuisance.

The process of picking up my car was fast and efficiency. The car was clear. I can return the car 24 hours without additional charge from the parking garage. I used to got to Enterprise on Thompson street, but I will only go to National from now on.

Walk down the car take to the office inside. Selection fine. Staff friendly.

Wonderful staff....very welcoming and pleasant service experience! A few of the best staff members at this location!

Best car rental experience! Beautiful brand new clean cars! The staff is unbelievably friendly and customer service is one of a kind!

Quick and easy pickup and dropoff, and the staff was very friendly. The location is perfect and easy to navigate. Ill be renting all cars from this National in the future!

I rent from this location almost every week. Very professional team and the managers Luis and Chad are running this operation very efficiently. Highly recommended!

Excellent Customer Service. Just wish they have longer hours of operation and a wider selection of cars classes available online like other Nationals.

Enter into the garage next to the EZ-Car. If youre walking to get your car and heading north, the sign can be a bit difficult to see. The experience here has always been fast and pleasant, never with any issues with the cars. I usually get a choice of a couple different cars, all with the bells and whistles I have learned to expect from National, especially on long drives. Great customer service! Definitely recommend!

Quick car pick up and drop-off. Excellent service.

Solid location, very professional staff.

Been renting from here for the last couple months and probably had 4-6 rentals. The first time was mostly positive though my gf had them adjust the initial fuel reading becsuse she thought it was lower and we were a bit worried wed end up getting nickel and dimed. I can comfortably say now that this has not been the case at all and that they try to make things as smooth and low friction as possible.We now have no problem pulling in, handing over the keys, and just asking for an emailed receipt and not sticking around for the inspection. They also have after hours returns which is great. We made it in once with only a few minutes before close because of really bad Sunday traffic driving back to the city, but were relieved to find out if we hadnt made it, they can accommodate after hour returns.Logstics aside (this place is fairly convenient for us), we make a point of renting from this location now.

Customer service here is great. The cars all drive.

My first rental experience and it was great. Good business Friendly staff . I will be getting my next rental from here.

Cant believe it, so rude and the staff with his/her superior didnt stop making joke of me (cuz we only had a debit card). Go and rent in budget they had a better service and wont make fun of U. I wont enter in their office trying to rent a car again in my entire life, and will share this with everyone i knew. How is that possible? Yesterday, they had told me that there was no problem renting a car, and today his/her superior was denying everything with a loony smile trying to ruin my trip schedule. She was offering a amtrack...(if u, little chubby negra, had told me since yesterday i would have been taking an amtrack in the morning instead of coming to the airport (v....itch). My family and i went out and rented a car from budget.

Customer service was on point and friendly. Had to extend and change dropoff and the telephone rep was great to very helpful and pleasant.

Manager here is great love her

Very nice people

You can drop off after hours FYI

Fast. Friendly. Reliable.

Great service at this location

Friendly staff. It was a little hard to find as they are in the parking garage.

Very friendly staff, gave me a free upgrade, even chased me down after I accidentally left my keys in the car after returning.

Friendly staff

Great service

Very friendly

Good service and cars