My husband and I came here for the weekend. The staff is wonderful and so is the food and drinks. The room was also very clean with great views. The sheets and pillows were very nice, but our only complaint, and the reason why we didn’t stay another night (we were considering) was the mattress- it was very stiff and we didn’t sleep well. This is the only reason I took off one star. My recommendation to the Mandarin would be to get more comfortable mattresses, and we look forward to returning back then :)

For breakfast that is $30 and is offering bagel and lox in a city that has some of the best to offer the Mandarin Oriental is very underwhelming. Generic bagel, poorly cut lox and cream cheese that left a lot to be desired. Seriously, cant you guys partner with Russ and daughters and make it amazing and worth the outlandish price?Otherwise the view is sick and the experience screams luxury... To bad the food was not any of that.

Mandarin Oriental is the most pleasant hotel we have stayed in so far. The guest service agent was very efficient and helpful when we checked in. He even guided us to the elevator and showed us the location of the spa. The evening housekeeping service came by after we checked in to the room and asked us if we need anything or additional amenities. We need to stream Netflix and an IT technician came by to set up an Apple TV device for us to enjoy our favourite shows. All of them have provided us with their professional, courteous and exceptional service. The most amazing thing is their WOW factor. Unbelievable!! They surprised us with a complimentary champagne, macaroons, desserts and a congratulations card for our wedding honeymoon. Love it!! The suite room has an amazing view of Central Park. My husband and I were very thrilled with the design, the setting and the cleanliness of the suite. We enjoyed it very much. Super exciting and relaxing staying in the suite. Not only that, their room service breakfast is surprisingly tasty as well. Their hashbrowns are the best! Staying one night in this hotel has given me and my husband the most unforgettable and memorable sweet experiences and memories. Mandarin Oriental Hotel really deserve to be a 5 Stars Hotel.

We stayed at the Mandarin Oriental to celebrate our daughter’s college graduation and we were spoiled from check-in to check out! When I first phoned and spoke with the concierge about our plans and needs, he was most accommodating. Truth be told, I canceled a reservation we had at another hotel to book here due to his attentiveness and helpful disposition (I hate I didn’t get his name). We booked a suite and two rooms on a high floor with Central Park views at his recommendation and we were beyond pleased. The entire staff here is amazing! When the concierge brought up some balloons, flowers and champagne we had ordered, they also brought up a beautiful little cake they made just to celebrate this special event ~ such an unexpected and delightful touch! The restaurant staff was also very friendly, helpful, and understanding as our photographer was trying to grab a few photos of us from their stunning views of the city. We had breakfast here each morning and drinks and apps in the afternoon and enjoyed everything. The rooms and suites are gorgeous and exceptionally clean, the staff is top-notch and so gracious, and they made our stay most memorable. The Mandarin will be our go-to whenever we are in the city!

Absolutely blown away by the service levels and attention to detail. From turn down service to front of the house team, everything is on point. Thanks for a wonderful stay for our first US Open

The views from the MO lounge are amazing. Sitting high over Columbus Circle.

Mandarin treats their guests very well. 5 star all around. I do wish the spa were open during the week. The rooms are a superb view and you can access the mall directly from the hotel if you need to grab something quickly for your stay.

We enjoyed our stay immensely. We had a lovely room with a parc view. The staff in the lounge restaurant was very nice and took great care of us. The food we enjoyed at the restaurant was excellent. Our only disappointment was that 2 Continental breakfasts ordered through room service on our day of departure cost us $105. Rather a steep price, we felt, even at the Mandarin Oriental, for just a light breakfast, before our early departure for the airport. Yet, we do hope to return to the Mandarin Oriental someday for another luxurious stay in NYC.

Perfect escape! The massage was exceptional and all of the staff was attentive and very professional. Best place to relax and unwind after travels.

I have been enjoying the lounge facilities here for over fourteen years and have never been disappointed. The spectacular views and amazing facilities are abundant. The staff is uniformly polite and friendly. The concierges are knowledgeable and helpful. An excellent experience overall and it all continues... Ironically, the lounges are now filled with locals and the staff are foreigners. Fascinating times.

The hotel itself is quite nice. There is no denying that. This was a bucket list for me. Super high room with a view over central park and that delivered.I would say if you are younger there may be other options for you if you are looking for something fancy. This is certainly more an atmosphere for much older clientele. I felt very out of place in this location. Thankfully it was just the hotel that i just went back to in order to put my feet up and sleep in.I would typically give 5 stars for the service provided and the quality of the place but for the price paid I had to knock a star. I went to a different location on my same trip that was cheaper and honestly far nicer.

This hotel positions itself like a high class 5 star hotel. However, dont be fooled by the brand name; the service is like in a usual middle class hotel. I was there and every time I ordered in-room dining I had to wait more than one hour. If you ask them when your food is going to be ready they never give you the right answer. The waiters in the lobby are not paying attention at all and you had to shout your request to be heard. Furthermore, my friend shared with me absolutely same experience. He also had to wait about hour and a half to receive his order. For money you pay, you only have nice view from the lobby which you cant enjoy because you are annoyed of waiting your croissant. Mandarin hotel, while is ok, absolutely doesnt worth the money you pay.

This review is solely for the bar/lounge:Weve visited the lounge a few times this year for drinks and are always left with a meh feeling. That meh feeling is well masked by the INCREDIBLE views of Columbus Circle and Central Park. It really is a knock out experience. While everyone is pleasant enough, I find the service lacking. Every time I go- its almost comical at this point- I ask for a glass of water (because its 90+ degrees outside) as I order my cocktail and it never comes. I ask again, it never comes. Its near impossible to order a second round of drinks because every time, somehow, we seem to get a waiter who doesnt want to attend to our table. Im aware we arent dining in, but with enough attention we would usually order a few rounds of drinks. Either way, we are polite and dont take up a table for hours on end. Usually our stops were pre or post-dinner drinks.On our last visit, we brought family who were in town. I made a reservation months in advance, requesting a window table, and even called to emphasize my request. I know its a request and not a promise, but I was led to believe it wouldnt be a problem- especially with so much lead time. When we arrived, we were put in a table far back from the window. When I inquired about a window table, I was patronized and given the rudest of responses. We stayed for our drinks, and 25 minutes later were moved to a window table. I suppose this worked out because it took that long for our drinks to arrive. As you can guess, we never saw the waiter again until 40 minutes later when we flagged down a busboy asking for our check. Wed given up on another round. As we were waiting for the elevator to leave, the waiter runs up to us and tell us that he ran one of the credit cards twice, instead of splitting the bill 50/50 between the two cards given. What. A. Mess. We decided to just leave and take care of the financials amongst our group later.Between the meh service and the attitude, we wont be back. There are equally fabulous bars in New York with a much better and extensive cocktail menu that we continue to have fantastic experiences at. Mandarin will no longer be a place we bring guests, which is a bummer because we live so close and truly that view is awesome. But not awesome enough.

Cant put into words how much we loved this place.we were treated so nicely by hotel staff.the rooms are spectacular!

Best second home in the world, I have stayed in every Mandarins in the world they all are the best. Amazing staff, amazing ambience, nothing to complain atall.

I stayed in Mandarin for more than two weeks and can surely tell it doesnt worth its money. In-room dining was taking too long. Once I waited for my order one hour twenty minutes, and my order was just a few croissants. The staff in the lobby barely pays attention on you. I literally had to shout out loud Excuse me!! to get an attention. It might sound like a not big deal, but it is one for amount of money you pay. But they have a very nice view from the lobby.

Great service at their Lobby bar but dont order any Old Fashions. Had to be one of the worst I have ever tasted. Not sure if their bartender knows how to make them. We asked for a premium Bourbon in them and it became a waste of a product.

Start to finish, the team at Mandarin Oriental went above and beyond to ensure our stay was unforgettable. The doormen, the staff (particularly Andres V.) were friendly and made sure we had everything we needed at all hours of the day. We will make sure to make Mandarin Oriental a regular destination in our future travels. Thank you!

I love this hotel on the top floor they have thenest restaurants and coffee shop with the best panoramic view for the Central Park of New York.

Always a great place to stay. Beautiful rooms. Stunning views

From the SPA and pool, to the MO lounge and the room, with a beautiful view, our sejour was very enjoyable.

Beautiful hotel, friendly and helpful staff.Clean rooms beautiful view from the rooms

Overpriced, overhyped. Poor service, kept getting worse.-Paid for Central Park view room, got views of only Trump Hotel (see the image posted).-Keys didnt work.-Requested coffee maker- got it without cups and coffee powder!!!-Gives breakfast credit (not enough for even one person) when two people in the room - thoughtless. Why give such credit which causes more dissatisfaction.

Absolutely stunning. Great service and fantastic rooms. Super convenient location.

When I first arrived at the hotel, it was profusely wonderful. I totally recommend anyone to stay at Mandarin Oriental Hotel. It was such an amazing experience.

I recently stayed at the Mandarin Oriental on a 4-day trip to NYC, the first for me since the City had to shut down. I loved their attention to detail, always there to help get us a cab and were very inobtrusive on waiting to clean up the room until later in the day after we had left for outings.

I had a pleasure to stay in Mandarin Oriental for our anniversary. It was just beautiful. I love this place and would recommend to anybody who likes luxury.

Simply the best place to stay! Perfect location.

Incredibly beautiful hotel and the kindest staff ever.

Best hotel, best staff n the view was insane.. definitely going back!!!!

Amazing place to dine very elegant in its appearance and super comfortable seating with outstanding views also the staff was attentive and friendly a great place for dates or business meals

Lovely bar with the best views and never to busy!

Horrible serviceTerrible restaurantDirty bed sheets and pillowsRudest staff ever

Exquisit Hotel in NYC! This hotel offers a unique experience during your stay and their professional service is out of this world. 5 stars indeed! We enjoyed the jewelry shop offering beautiful cut gems. Also the evening restaurant was worth the splurge on food, drinks and dessert! For breakfast we went to their dining area and had the most pleasant experience- fresh style food, service and the NYC VIEW overlooking city skyscrapers made this trip remarkable. Without a doubt one of the few favorable hotels in NYC.

The in-house Massage/Body Oil called Bloom is a must-get.

We spent so much money and still came away feeling like we didn’t belong... the place is amazing but the staff must be looking for business men and not families.. yes.. we were tired... and maybe a wee bit loud... but its supposed to be service with smile but apparently not for families....

Stayed at the Mandarin...If I could give it 10 Stars I would....Everything about this place was great.Central park is just across the street. Accomodations are wonderful.We will be back once they open up again..ML

You can use their bar as a rooftop point— it’s free but be a good boy — order something, all in all you will it or drink it :)Service is perfect, can take you time thereAnd I also highly recommend to use their WC — it’s unbelievable pleasure to feel the niche bohemian ombré and touch those towels.. oh! Mandarin Original 🥰

Stayed here for 3 nights with my husband, what a great experience. Highly recommend! Everything at this place is perfect, from the spa, workout facility, pool to the amazing rooms with such great views! I would come here again and again, and will definitely be back. The service is also amazing, everyone is very polite and welcoming. All around an amazing experience, beautiful views of Central Park and can’t wait to be back.

Amazing place and The staff is wonderful

The fact that the spa was not open was very disappointing.

5/7/21My room is dirty. its discusting.

A very nice choice of 5* in NYC. Bedrooms/Bathrooms are very well appointed and comfortable. Service was exemplary and always with a friendly smile. Only reason for not 5 stars was because of the fitness facility - very small facility and the pool was quite cold.

Everything was top notch about this hotel. Especially because they let us check in hours earlier than normal check in. The bathroom was huge and the rain shower is amazing. Love love love the pillows BUT the bed was not soft. Very disappointed in that but maybe my husband and I like our beds too soft, I dont know, but it will be a factor in staying here again, unfortunately. Yet, thats the absolute only negative thing we can say about this great hotel.

Always a pleasure! Wont stay anywhere else

I love the Mandarin NYC. If I could afford to live here, I would. The service, the rooms, the spa, the workout facilities: the whole place is phenomenal. My room service meal was one of the better meals I have had in my life. The staff is amazing, kind, and helpful. The only downside is the price, but you get what you pay for.

This is the best Hotel in New York by far. Before even stepping into the hotel we where treated brilliantly by the staff, even sorted out a little reservation error on our part. The rooms were wonderfully appointed, and customer service on a whole was what you would expect from Mandarin Oriental, exceptional from front desk to room service. Food was brilliant. Have already booked another trip for next year.

Great NY hotel located in the heart of Columbus Circle. Accommodation are top notch as one might expect. My only complaint is the staff takes themselves way too seriously. Lets face it, you can be high end without being stuffy.

High class 5 star hotel

Beautiful hotel. Couldn’t have been any lovelier. Staff were amazing. View was absolutely magic. Thank you, Mandarin Oriental NYC. We will definitely be staying here when we return to New York City. 👌🏻

I have been coming to the Mandarin Oriental, for many years, now. It is, quite simply, the finest hotel, at the premier level, you will find. I could sit for hours, in the lobby restaurant, staring down, from the 35th floor, on New Yorks Columbus Circle, at all the life revolving around Central Park, and often have.....The service is sublime. They leave you alone until you actually want something, then it is delivered, 5 star. For me, The Mandarin Oriental is actually a New York landmark and beats with the life of the finest city in the world.

One of the best hotel chains in the world. No explanation needed. Each guest is treated as an individual. The service here is effortless and there is no request, no matter how insignificant it may seem, that does not receive an immediate personal response. The lobby and rooms are impeccable. To be transparent I did not stay at this hotel but a friend did. I was at the hotel, saw the rooms and the level of service. I base my opinion as a very frequent traveler who normally stays at other hotels.

Unparalleled. Unmatched. Unicorn.Staff couldnt be more professional. Trust this hotel to meet your expectations on elite- first class treatment. They will over deliver.Best

Love this hotel. Yes it’s very pricey but if you can affford it you must stay at least once in your life. The accommodation is top notch. The food is delicious BUT my favorite thing here is the spa. They have the BEST spa I have ever been too. It definitely is worth the price

Staff was amazing, and the entire stay was positive.

Mandarin Oriental Hotel in NY offers the highest level of service. The food is amazing. I can recommend the avocado toast for breakfast with the fresh ginger tea and fresh grapefruit. The view from both the restaurant and the bar plus the rooms overlooking Central Park is breathtaking. Make sure to visit the bar The Office. Amazing cocktails and great interior. Pool and fitness is great.

My favorite hotel in NYC, I recommend the rooms with a nice view of the park, the food is good and the staff are great

This hotel is just excellent and unique. Outstanding customer service. The rooms are very nice and comfortable. This has been our third stay at this particular Mandarin Oriental and we will surely go back if we go to the area again.The food served at the events was delicious.Great location next to plenty of shopping and amazing places to eat. Customer service was exceptional at front desk was helpful.

Fabulous location! Lovely hotel with great staff. I thoroughly enjoyed my time spent here and highly recommend you stay on your next trip to Manhattan!

Love this hotel. Yes it’s very pricey but if you can affford it you must stay at least once in your life. The accommodation is top notch. The food is delicious BUT my favorite thing here is the spa. They have the BEST spa I have ever been too. It definitely is worth the price

I went to the M.O. because I wanted a view and an outstanding meal. I’ve experienced both in London at the shard and not knowing NYC or any people here I was facing dinner solo... I thought I’d splash out a little and go for a brand before heading out for the night.It’s quite unbelievable that their restaurant Asiana is designed to serve people who can pay $2000+ a night for their room and their food is so... average. If you want food that matches the hotel room prices DONT EAT HERE.The staff and the view were lovely though.

Staff is so nice

I went to the aviary with some friends for dinner and cocktails. It was the best dinning experience I have had in my life the. The food and drinks were expertly prepared the service was wonderful. The view was one of the best in the city. I can recommend this more.

Hands down, the best hotel i have ever had the pleasure to stay at, awesome staff and concierge! Wish i could live in one of the rooms forever! Its that good! Thank you Mandarin oriental New York, i will be back!

I was a day of coordinator for a wedding at the Mandarin in December. The staff was excellent and professional- not to mention the wedding space is beautiful! Highly recommend!

The hotel is very nice. As a word of advice, the website advises you reserve a booking at the spa far in advance.It was fully booked when I tried to get an appointment. And non-hotel guest are also allowed to book the spaI got this room for my mom. And I was upgraded to a better suite! I hope to come back to this hotel

So I was really looking forward to bringing my family to this world renowned hotel.We had 2 rooms for 5 nights.We travel a ton and stay in 5 star and 5 diamond properties all over the world.To be honest this property was underwhelming.It had nice views of Central Park.The atmosphere was a bit stuffy and sterile, staff was a tad robotic and our room was decent. Shower had black mold on the shower heads and the restaraunt’s were a bit less impressive than I expected.Overall it was nice, but definitely not $1200 per night nice. It is overpriced for what it is supposed to be. 3 stars and overall average, not a 5 diamond experience for us.

Attended a fund raiser here, extremely well done. Food was great, especially considering the usual 500 plate dinner food quality. Service was competent and unobtrusive, drinks bar well run and fast. And of course the view! Who could ask for anything more?

Fantastic Hotel. Service exceptional, rooms large and inviting. Views over Central Park were stunning.

The hotel is very nice. The food and drinks were expertly prepared the service was wonderful. The view was one of the best in the city.

Friendly, welcoming professional staff who all created a great environment to visit. Would visit the restaurant and bar again for social occasions. Great Macallan list!

Staff us so amazing, suites are super spacious and feels like home. Food and drinks are out of this world. My escape in the city from the city.

Pricey but pretty special. We really enjoyed the simple menu and the food was top notch but only one of the two of us drank and we still managed a $500 meal after tips. Made a nice effort over the birthday girl though so thank you !

Stunning. Stunning. Stunning - absolutely glorious unmatched views of Central Park. $20/guest to reserve in advance. Drinks start at $20 and light snacks are available.Photos were taken on the 35th floor at The Aviary. Highly recommend it ✅

The hotel is very nice. The food and drinks were expertly prepared the service was wonderful. The view was one of the best in the city.

While I was not an overnight guest, the venue still was stunning. I was attending a conference and the Mandarin was a great part of the conference. The decor was very classy and elegant and the overall feel was great.

The Mandarin Oriental exudes class. The location and views over Central Park are exceptional. Staff are professional and courteous, anticipating needs before they are mentioned and always with understated Asian politeness. The food provided for our catered event was remarkable in presentation and quality, and our event - a farewell following a month long journey - left a lasting impression with our clients. Rooms are nicely appointed and feature stunning Park or Harbor views. We look forward to returning for similar functions, knowing our needs will be well met.

Hii I received a watsapp message from HR manager Paul from hiring dept.. Is it genuine can I go ahead and proceed further. Let me know

What a beautiful your level for dancing and parties! Must come place. Food was fantastic. I was around a bunch of Greeks and holy cow, they started shaking the floor so much that you could feel the vibration frequency! As an engineer, I know that the geeks can keep a beat!

A perfect experience, as always!

Overall, a very good hotel as a Mandarin Oriental will be.1st thing to know - Lobby is on 35th FloorAbout the rooms - if elevator noise troubles you then avoid the 00 and 18 rooms.Room was good and bathroom very good size - especially for NY. Service of the rooms was immaculate. Really outstanding.People are very nice and very helpfulEngineering services could be better. Our room had a problem where the tub was running at full water output and wouldnt shut off. It took over 90 minutes for engineering to come. Happily, the drain was good enough that there was no flood.There is just one restaurant which is expensive.There is a bar/atrium which requires advance reservations. It has a great view of Central Park.From the 3rd floor you have access to the Shops at Columbus Circle where there are some great restaurants (Per Se, Masa) and some good casual places too.10 minutes walking to Lincoln Center.Book directly with Mandarin Oriental and you may get some better terms (unless your company has a corporate deal)

One of the most outstanding resorts in the New York. Impeccable grounds and top-notch service from the members of staff who are tremendously hospitable. The restaurant is ecstatic the hotel room itself has a fantastic view of New York.This is my 12th visit to the Mandarin Oriental Hotel on a business trip and it seems that the more I return the more it improves tremendously.ThanksMr Yates

Nice place. Always busy better make a reservationThe night view is worth the extra $$$

Amazing hotel bar with views over Central Park. We dropped by just for the bar, and was impressed by the quality of the cocktails, the service, and of course the amazing views! They experiment with gastronomy for their cocktails, so expect some pretty cool and funky cocktails that change flavor with every sip (all delicious).

Stayed here this past Friday with my wife and it was pretty spectacular. The location is perfect. Gabriel at reception worthy of mention. You can get the same view from the 35th floor lounge so grab a drink theresunset was especially great as the sun reflects on the buildings in the city below.

Stayed here for a weekend in the city and it was amazing. The views are incredible and the staff was so helpful.

Amazing view

Pro tip: there is a beautiful cafe on the 35/f with amazing views. It opens st 11am so get there about 15 minutes earlier to beat the crowd. Fantastic wines and cocktails to supplement your experience. Helpful?

Great views, but the decor is a bit tired. Make sure to get a table at The Office one night for excellent cocktails in a private space.

Another high end New York City hotel that many do not know about. Strategically located at Columbus Circle, this is a great hotel close to museums and just far enough away from Time Square to avoid the huge tourist crush.Close to many of the upscale stores and some fun restaurants, this hotel is a great option for visitors who like high end service and accommodation. The hotel is connected to the Time Warner Center and many luxury brand stores and some cool restaurants.The hotel has their own great food options and a spa as good as any in the city.I highly recommend this to the discerning traveler who may not have it on their list.

First time I realized I needed to put a TV in my bathroom at home Great while I was using the restroom and taking a shower and the view over Manhattan is by far superb thank you.

Service, Cleanliness and team was amazing

Great hotel. Loved it. Will stay again there ☺

Hotel location was excellent for us, in a quietish area on the edge of central park but only about a 10 minute walk to Times Square. There is a huge Apple Store steps away. Made room for us and made us feel welcome. Im not sure it is worth the big bucks.

This is specifically for the Aviary. Was quite disappointed with the drinks specifically the wizard staff. This is the most expressive drink/s. It serves 4 and is quite a show when they serve it. It is 4 separate drinks to share with the table; the disappointing part was that all 4 seemed to remind me of college. It tasted like cheap juice mixed with bad liquor. I understand this was mostly about show but at the price and how well know this bar is, the most expensive drinks on the menu should not be this bad. Other drinks were quite good but this really left a bad taste in my mouth, figuratively and literally.

Very good location. I had mentioned the special occasion in my reservation note and shortly after we arrived the hotel brought us a complimentary bottle of champagne to celebrate, with some chocolate covered strawberries. Convenient to have Whole Foods in the buildingnfor health food regime. The service at ***darin is truly remarkable.

Excellent location. 36th floor has a beautiful panoramic view. The food at the event was average & service staff was few.

Always the highest quality food and amazing service. Rooms are chic and comfortable!

Stunning views, premier facilities, and impeccable service!! Modern and elegant! Give my highest recommendation!

We were here at the Aviary for a window seat at breakfast on Thanksgiving Day with a fabulous birds-eye view of the annual parade sponsored by Macys. All organised with the brilliant assistance of the hostess, Julia, with many thanks.The views over Central Park early that morning were breathtaking. We had the best seats in the place and settled down for the parade with some tasty pastries, juice and cawffee. The Parade passed (due to high winds the balloons were very close to the ground, and not at their best), but the excellent cooked breakfast hadnt appeared. We arrived a little before 8am and it didnt arrive until nearly three hours later, with free cocktail and many apologies in the meantime. We werent particularly bothered - we had ho no conflicting commitments - but we were more than a little peckish by then. One expects more from an establishment with this reputation, but it was the only blemish in what was an unforgettable experience.