Bow Tie Tech were Professional and polite. I had diagnostics done by Tim, who contacted me the same day to let me know what he saw. I was in the shop the next day, where I was given a clear description of where and what the problem was. Tim also gave great advice on where and how I might make my next purchase, regardless of where I chose to buy.Ill definitely be returning if I have another issue, or need some hardware.
I recently needed some computer help so I called Top Mark Solutions. I was very comfortable with the service. He gave me good advice, did the job, was pleasant and most of all showed up on time. I will keep his name on file for future problems.
Tim is a great guy, professional and can be an asset to any business owner. He makes tech understandable.
Tim and Caitlyn are both highly skilled and hard working. Tims knowledge of all things tech can be a huge asset to any small business (he has helped me out many a time) and Caitlyns marketing know how can help local businesses really reach their potential. They are honest and straightforward.
It was a Friday afternoon.... I called in a panic because my dog had just spilled a glass of Iced Tea all over my $3K MAC laptop and it went black! I work from home, and could not afford to run out and buy a new MAC that readily! Tim advised me that it would have been better if it had been water.... but... anything sugary doesnt offer much hope. But he kept my MAC, tore it apart and let it dry out over the weekend.Monday morning Tim called and said he had good news and bad news.... said he put the laptop back together and it turned on! Everything seemed to be working, but he still needed to run some diagnostics to be sure.The bad news..... the battery was shot and the laptop will only work if its plugged in. :/ But none the less.... it worked!!! Tim was a lifesaver, as I mentioned, I did not have the funds to go out and purchase a new MAC at that moment!And.... another time, I posted online I had purchased a cheap HP laptop for my husband to use for Quickbooks, and when I got it home, it was sooooo~ slow and taking forever to boot up and load software onto it.... Tim messaged me and suggested I take that one back as it was clearly not operating correctly, and offered another suggestion within my budget quickly that would support what I wanted to do with it. Tim is an awesome person to do business with! If you need any computer repair or referrals.... give him a call! You wont regret it! :)