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Take 5 Oil Change
1061 S Walnut Ave, New Braunfels, TX 78130, United States
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Take 5 Oil Change

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Al
Review β„–1

Ricky, Damon, Leo, and Tyler took car of me. I love how friendly and professional they were. They made sure to walk me through everything that they were doing and asked if I wanted to change out anything. Damon checked my cabin filter and I’m glad that he did because it was a mess! Super great team under amazing management! Great job guys πŸ‘πŸ»πŸ˜„

Al
Review β„–2

The staff at Take 5 is always amazing. They provide water if needed. Also. We had a brand new car with 706 miles on it. Wanted to get an oil change. They made sure that is what we wanted. I love the atmosphere every time I go I know I will get top notch customer service.

Ga
Review β„–3

There was a bit of a wait but I didnt mind. The Manger was nice and the service was fast. I also really appreciated that if something could wait till next oil change theyd let me know instead of trying to upsell me when it wasnt necessary. Would recommend and will be back.

Do
Review β„–4

Dont know how these people put 5 stars, this will be the last time I use this shop. Always have a look on their face like your bothering them. 10 minute oil change is a false statement, never get out of there in less than 20 or 30 minutes. Been in the lube business for many years in management, with these attitudes I would fire everyone and look for people who like their job. From the looks of it, that has happened here, always new faces, been coming here over 3 years, will not be back, will start using your competition.

Lu
Review β„–5

The staff here are amazing. I came in 15 minutes before closing needing an oil change and my front tire was very flat. They noticed it had a hole in it and one of the amazing staff members offered to put a plug in it that he had in his truck. After he messed with the tire for half an hour, he realized it couldn’t be plugged because there were 2 holes and then put my spare on for me, free of charge. Even though they close at 7, they stayed open for almost an hour just to make sure I got home safe. I 100% recommend coming here, the staff is extremely kind and very professional.

Sa
Review β„–6

It took over an hour and a half to move up 2 cars and get in the stall. No apologies or explanation. Slowest location Ive been to.

Sa
Review β„–7

There were 2 cars ahead of me and I waited 2 hours for an inspection. Wasnt told why it was taking so long or offered water. Just stuck with the car behind me and had to wait. When we finally asked what was taking so long they said the car in front needed a n oil filter that they had to order and thats why it took so long. No apologies or offer to make it better. Will NOT go back for any reason and wouldnt recommend it either.

Jo
Review β„–8

This place is a monumental waste of time. Ive had my oil changed here before and even then it was slow, but at least they got the job done. Today I arrived to find a two-car line ahead of me; I figured that they promise 10 minute oil changes so 2 cars is only a 20 minute wait, no problem. While I was waiting, somebody came out to see what car Im in, I told him what oil I wanted, and he pulled me up to a lane. A full hour later (which means that you should actually expect 30 minutes per car), I get to the front of the line where the tech tries to up upsell me on a synthetic oil filter which is absolutely not a thing, at least not for my car. He then tells me that they actually dont have ANY oil filters for my car, despite that somebody came to check my car out a full hour earlier and didnt mention anything of the sort. Now Im out an hour of my life and I still dont have my oil changed, thanks for nothing Take 5.

Jo
Review β„–9

Utterly disgusted. There was a rep who came to me and told me that they have to refused service because they didn’t want to work on my car. they said by the time they got to me they would be closed and said to COME BACK ANOTHER DAY!!! I’ve literally showed up at 5:30 before and never had this issue so it’s obvious my business is not important considering I go there every time to get my oil changed done. I will never come back here again. I don’t recommend this place to anyone. Disgusting unprofessionals and should be held accountable with the kind of treatment for they give to consistent customers.

Mi
Review β„–10

Good service, I take my service truck here everytime

Mr
Review β„–11

When i drove up there were 3 vehicles in front of me, i thought great this is going to take forever .I WAS SO IMPRESSED, I left 25mins later! I always wait at least and hour if not more at other places especially Walmart. These guys were so knowledgeable, fast and efficient! The guys were so friendly, communicated well and were timely. THANKS Guys!

Vi
Review β„–12

The guys here are super quick and get the job done every time! The manager Jack will always be attentive and take care of whatever your needs are with your vehicle no matter what it needs. Been using Take 5 for years so it will always be a first choice!

Ja
Review β„–13

Mike and Alex did a great job with my oil change. Mike was informative and they were efficient. I will use them again on my next oil change.

Sh
Review β„–14

Update this year 2021. Five times I went for a safety inspection and they never had time for the person there to do it I went down at 7:25 and got it done in 20 minutes.#######%%%%%%%%%%%%%%Last year 2020I went there for my safety inspection. My big fear is covid due to my health. They kept me safe and comfortable about the whole process. Then he asked about an oil change. Oh my I was way past due. They did all I mean all the filters I didnt even know about and the oil quickly and with my safety in mind. God Bless them.

Me
Review β„–15

It was great. Had my oil changed, new air and cabin filter at a great price. Thank you guys.

Jo
Review β„–16

Great experience! Just had the state inspection done here. The only negative was that they were super busy so I was there for about 40 minutes but they did bring me a bottle of water.

An
Review β„–17

The longest I’ve waited at a Take 5, definitely should’ve just gone to the dealership, waited 45mins. Understaffed and the workers didn’t seem to be worried that every bay had a vehicle waiting to be serviced with a line behind most. Just a bad day at this location and they also ran out of water

Br
Review β„–18

Sat at bay door for 15 min. Several workers walked past without a greeting or explanation of wait time. Seemed to be under staffed as they had two vehicles in the bay but were only addressing one vehicle at a time. This has been a reoccurring theme at my visits to this location. There is an obvious need for improved efficiency as theres also very often several workers standing around and/or multiple people performing a single person task - an example of this was today I witnessed 4 people standing at the driver door of a vehicle as one person pitched the need for an air filter. Seems its time for me to find a more customer centered oil change company.

Ki
Review β„–19

Mike Martinez was the sweetest ever, he helped me get my car inspected quick and was the sweetest to my son great customer service

Ca
Review β„–20

The oil change went as expected.The wait was very long!The 5 minute oil change turned into an hour. LolIll still go back but only when I have ample time.

Sh
Review β„–21

Mikey is fabulous. The entire crew is so so kind! They do safety checks and will top it off and check your tire pressure for free! We always come here and they always have coupons online. Highly highly recommend this amazing shop! They are extremely fast and any reviews that say they aren’t must’ve come on an off day!

J
Review β„–22

I just moved in new Braunfels needed my inspection done this place was the closest to me pull in sat there for 15 minutes never got greeted other cars pulled in they get greeted guy never told me anything and as I’m pulling out I never even got acknowledged and I’m like holding my hands up like hey what about me and I was totally blown off I will never ever take my car here for inspection or I will change you can bet on that. Am inspection takes 5 minutes. Ridiculous.

Ti
Review β„–23

SUPER FAST!!! I was in and out in less than 15 minutes. Mind. Blown!!! Excellent service indeed. Keep up the great work!!!

Ca
Review β„–24

Busy, once they got to me, quick in and out. Nice dudes.

Sh
Review β„–25

Says 10 minute so I gave them benefit of doubt. Saw two cars already in line ahead of me leave so I wondered. I sat there for 30 minutes and no one moved and there was still a car in front of me so I left also and went to penzoil just up the road. In and out in 10 minutes as advertised.

Da
Review β„–26

Took a long time because they were undermanned, but that did not affect their professionalism. Also gives the best military discount ever!

De
Review β„–27

I never leave reviews but they impressed me. We have used take 5 for a while and it has always been a food oil change place but this past time was different. Mickey was very good as my tech(as usual) but seeing Mike the manager engaging in the quality of work was amazing. Doing a safety check and coming over to each car and physically checking the work was amazing to me. You rarely see management getting involved and working along side of staff very often. I really was impressed at the quality and attention they gave me. Thank you take 5!! 5 stars

Ty
Review β„–28

They can use a better order system. People would show up after someone else was there waiting and get oil changed first.

Fa
Review β„–29

Thanks for having a business that I can rely on. Like you my business depends on my customer experience. The values I experience when I first used you in Canyon lake TX.

Lu
Review β„–30

Great service and the workers made sure we were happy and took good care of my car

Da
Review β„–31

Every one is friendly. The service is quick. They go above to make their customers happy. Highly recommend

A
Review β„–32

The service was top notch! Jeremy was the tech I interacted with the most. He was extremely professional, thorough, polite and accommodating. Thank you for great service!!

do
Review β„–33

I am not one to leave complaints but this was rediculous. I was told to park and wait to get a car inspection. There were seberal in front if me and i was ok with that. But after the last one left i waited 15 minutes with no one approaching me. Finally i asked if i was going to get help. I was told sorry we are short handed and that i might as well go somewhere else. I get the short handed thing but to just be ignored. Pretty sad.

Gl
Review β„–34

Customers dont even have to get out of their cars, which is great. I love the speed and convenience.

Br
Review β„–35

They were polite and kind. They were thorough and I appreciate their hardwork.

Ry
Review β„–36

The guys were super nice and explained everything very well. . Price was really good too. Highly recommend this place.

Mo
Review β„–37

Love thos place. Evwryone is so nice.

Fi
Review β„–38

I had a good experience the employees were kind and considerate. I stayed in my vehicle the whole time and also received a veterans discount

sh
Review β„–39

State inspection!!! Quick great service no hassel no delay. In and out 15-20 minutes easy.

Co
Review β„–40

They were friendly, fast and professional. I will be coming here for all of my oil changes. I just now fired my husband from that duty!

Eu
Review β„–41

Place was clean, professional and did a great job. I felt like I was in the pit with the crew checking fluids, tires, changing oil. I was in and out in just about 5min. Loved it! This was my first time, now my only go to place.

Sa
Review β„–42

Currently been sitting here for 25 minutes in the bay. No ones even began helping me.

Ja
Review β„–43

Take 5 is awesome. They are super fast and give great service. They were short on the day that I went and told me that it would be 45 min to an hour. I had to get my oil changed so I set in for the long haul. They ending up having me out within 30 minutes. Highly recommend this location.

Be
Review β„–44

Excellent,fast and employees helpful & courteous. Will be back.

DJ
Review β„–45

These guys are great! I’ve got a 2013 F150 and it’s comfy to sit back and catch up on emails in the comfort of my truck. I never have to get out and they always do a great job! Very friendly and easy to work with! See you guys in a few weeks!

Je
Review β„–46

Got my inspection done here. Very fast and efficient. Friendly as well.

Ra
Review β„–47

Went for an auto inspection. Great attitude of the service attendant! Prompt service as well.We have 5 vehicles moved here 5 years ago and so glad I stopped by. Will be taking all our vehicles for service there moving forward

vi
Review β„–48

Takes longer than 10 minutes, but if there is no line you may hit that 10 minute mark. 10x Faster than WalMart.

Je
Review β„–49

I went here for an oil change and was told my wait would be about 45 minutes but was in and out in 25 minutes. The staff is friendly and do a great job.

An
Review β„–50

Always friendly staff, always greets customers with a smile and offering a free bottle of water. Fast service, affordable and they do your windshield.

Be
Review β„–51

Super fast service! I’ve never experienced an oil change so fast and welcoming. The price was also amazing and they give military discount. I highly recommend Take 5 you will be happy!

Jo
Review β„–52

Came around 2pm it was a little busy but they were prompt and professional with the servicing Of my vehicle.. Jack was very knowledgeable and helpful throughout the whole process.. I highly recommend.. ask for Jack.

Wa
Review β„–53

Day 3 here, Day one 3 hours and left, day two 1 hr 12 minutes and left, day 3 already 27 minutes...!!.... What happened to the 10 minutes advertised. Jeez!!!

Ka
Review β„–54

Very friendly, professional and quick service. Definitely recommend.

Sy
Review β„–55

Great, fast experience and appreciate the free water 🀩

Te
Review β„–56

Good customer service workers are awesome

Tr
Review β„–57

Employees were very courteous and professional. They made sure all concerns were met and were one on one with me.

Jo
Review β„–58

Very friendly people and fast service.

Sa
Review β„–59

Great customer service!

je
Review β„–60

Great Service as always. Thanks!!

Ka
Review β„–61

Fast, professional, thorough service.

Du
Review β„–62

Great service, great mechanics on the floor, special shout-out to jack, hope to see them sometime soon.

Me
Review β„–63

They were very professional and I take all my vehicles there.

Ha
Review β„–64

State safety inspectionDone professionally and quickly. Very satisfied

Di
Review β„–65

Went for a $7.00 vehicle inspection.10 minutes and passed. No waiting.Kewl dude! Liked the slicked hair... Lol

To
Review β„–66

Wait time 90 min. Way to long.

Cr
Review β„–67

Very quick and friendly! Will definitely be back!!!

Di
Review β„–68

I love coming here for my inspection and oil changes. The employees are always so kind. With covid now they wear masks to keep everyone safe. You never leave your car to be possibly infected ( if you are worried about that). I am thankful I found Take 5.

Jo
Review β„–69

These guys are helpful and informative and knows what your vehicle needs

Ro
Review β„–70

A very good experience having oil changed in my trucks. Very courteous and very professional and I got to stay in my truck while they serviced it. Great place to have your oil changed. I’ve been going there several times and always a great experience. 5 stars

An
Review β„–71

Quick and easy. Guys were very knowledgeable and courteous. I will be going there again

Ky
Review β„–72

Jack took care of my girlfriend’s car when it overheated and we were having coolant issues. He made sure to check everything and spent a solid 20 minutes trying to figure out the issue. Ultimately turned out to be a fan/electrical problem but I’m confident he did everything within in power to help us out. I would 100% recommend this shop, they will take care of you!

Em
Review β„–73

Usually I come here all the time to get my oil changed but not anymore. I had heard the workers say to reverse so I did. However he had asked to turn off my engine which I just didn’t hear. Then one of the workers rudely asked me, a customer, what happened while giving me attitude. I explained I couldn’t hear him. Then a minute later I over hear a co worker saying β€œwatch out lady watch out” mocking me while others laughed with him. Very disappointed in the way they treated me as a customer.

Pa
Review β„–74

I’ve used them several times for oil changes, & I like their fast, friendly service & ability to just stay in your car while they do the work. This time, though, just got a state inspection, for which I had to park & go inside. But again, service was fast & staff was friendly as always.

ML
Review β„–75

I’ve always received very good service once I finally get into a bay and staff are able to actually work on the vehicles I bring in. But for the life of me I don’t know why they call it Take 5, because I’ve never gotten service anywhere near that time. It’s more like 20+ minutes; no joke. On my latest visit, staff fixed issues with their computer records not showing my acct or any past visits. I am grateful for the Military discount they offer, and I will be a future customer.

Do
Review β„–76

Love this place... Have to deal with so many uncaring and/or incompetent people in this world... Its a nice change of pace to interact with the fellas at Take 5.... Fast, efficient and diligent... Love this place.

Da
Review β„–77

First time coming through since the change in business name. Lawrence was very polite and the other crew members were as well. Completed an oil change and inspection quickly and dealt well with the insane hoops our fleet company puts service companies through. Much appreciated, will visit again!

Sw
Review β„–78

Great service, fast, and like the fact that you can sit in you car while getting oil change

Ke
Review β„–79

Professional, polite, professional and totally contactless. Always a great experience!

Gr
Review β„–80

They were really fast and kind. The guys at the drive up were super sweet. If it was reasonable i would definitely make it my all the time stop, but they really cost too much. $70 for an oil change is just too much.

Jo
Review β„–81

No need to get out of the car. The guys were quick, friendly and professional. Excellent service. Highly recommended.

Ce
Review β„–82

This place is Great! They have worker’s that attend to specific areas of your car while the technician below is in the bay removing your oil. Everyone is in sync, friendly, and fast. Jacob was my initial contact when I drove in and explained the process while I waited in my car. Very knowledgeable. Definitely going back.

Ka
Review β„–83

Received a nice cold bottle of water upon my arrival. Got to stay in car and I feel they did a good job on my oil change. Both men that spoke to me were very polite and friendly. I will definitely use Take 5 again. I live in San Marcos and will probably try the location closest to my home next time.

Cl
Review β„–84

Great staff and excellent location. Always super friendly bunch and fast at what they do. Ive been theyre several times with 2 of our vehicles and have always been pleased with their service. It seems like they always have good specials/discounts, too.

Ka
Review β„–85

This location is AMAZING. They’re consistently fast, nice, and answer any questions I have very thoroughly. Do yourself a favor and go here

Ra
Review β„–86

Amazing customer service! I will never go to another oil change shop again! Everyone at this location was so professional and helpful. We went on a Saturday and were done in about 25 minutes! Also, they offer a military discount which I’m very grateful for. Thank you all!

Ma
Review β„–87

I was recommended Take 5 Oil Change and was not disappointed. The fact that I’m putting up a review, says something cause normally I don’t. My attendant suggested that I use Castrol GTX due to my mileage which is 94,389. He then stated that he would take care of checking all other fluids, any leaks, filters and with no time wasted he also checked my air pressure to my tires. I have to admit I’ve gone to certain places that have given me the distraught of satisfaction, but not Take 5 Oil Change. Great facility, offered a bottle of water as I wait patiently. This in my eyes has been a wonderful experience and I will be returning. A Thank you goes To all the employees doing the hard work/job that y’all do, to keep everything and everyone satisfied.

Pa
Review β„–88

My experience with take 5 was great! The attendant I met when I arrived was so kind, polite and professional. I used the quick lane so I was able to stay in my car while the oil change and vehicle inspection were completed. Everyone that I encountered was polite, professional and helpful. I also loved the coupon so I will be back.

Te
Review β„–89

Technician was helpful and was done in a quick manner.

Ri
Review β„–90

The service was thorough and fast. The process was smooth, the communication was clear, and I felt good about having my vehicle serviced there.

Me
Review β„–91

This was the first time my vehicle’s oil change was not done by a dealer. The guy knew the type of oil needed for my car and told me what to expect. He also didn’t try to sell me on service and parts I didn’t need. I appreciated the personal attention to my whole visit.

La
Review β„–92

This place is awesome!!, I went in this past Sunday because I needed a vehicle inspection for my car registration. As soon as I pull up, I tell them I need a vehicle inspection, the Take 5 service technician tells me no problem they can do that.The Technician gives me a bottle water (which is beyond awesome for customer service!!, never had a technician at any auto service repair center before coming to Take 5 give me bottle water) and tells me to wait.The service technicians who helped me were Jack, John and Lawrence... they were all awesome with their customer service. They had me in and out within 20 minutes. If you need your car serviced, looked at or need a vehicle inspection come to these guys they will take care of you. John, Jack and Lawrence thank you guys for your outstanding customer service!!, you guys have now made me a regular customer!!.

Te
Review β„–93

Too slow but friendly service

Ta
Review β„–94

They where nice and respectful. Checked all areas when oil change was done and showed me what was bad so I can see it with my own eyes and I didnt have to ask. They had a promotion going on and they still worked with my military discount to find out which would give me the better deal! They were helpful questions and would go back to this location always! Keep up the good work with people we are missing that in todays society.

Ti
Review β„–95

Love this place!!!!! Great service, friendly and not pushy like some places. They even offered a discount for replacing both my filters and I didn’t feel pressured at all. Will definitely be a return customer!

Ma
Review β„–96

Great service and very professional employees

Ju
Review β„–97

Very good πŸ‘Œ nice and clean very fast

Sh
Review β„–98

Pleasant, courteous and very thorough

Am
Review β„–99

These people are great! Always courteous! Theyre never dismissive of what their customers ask of them or questions they might have. The oil changes are very quick and efficient (not always the case at some places). Theyre an inspection station, so you might want to call ahead and see if they have availability or if theyre too busy at that time of the day.

La
Review β„–100

Great service, they went out of there way to check fluids. I went only for windshield.

Information
13 Photos
100 Comments
4.7 Rating
  • Address:1061 S Walnut Ave, New Braunfels, TX 78130, United States
  • Site:http://expresslube.com/
  • Phone:+1 830-312-4111
Categories
  • Oil change service
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–7pm
  • Friday:7am–7pm
  • Saturday:7am–6pm
  • Sunday:9am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
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